“I contacted Entwistle Green on behalf of my girlfriend, who ......”
1 Star Review
Sep 12,2014
By:
'Steve16437'
Sep 12,2014
Services: Lettings (as a Tenant)
Rent PCM: £575
Would you recommend?: No
Postcode: PR2
Lettings (as a Tenant)
Rent PCM: £575
Postcode: PR2
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I contacted Entwistle Green on behalf of my girlfriend, who currently lives in Somerset, to arrange viewings for properties in Preston. I currently work away, which makes the whole process difficult and relies on good communication from the letting agents.
It took me 2 phone calls ...
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What agent could do to change your mind?
If the agent behaved a little more professionally in the following areas:
- Followed up and bothered to return phone calls.
- Actually do what they claim to be able to do on the phone.
- Communicate with their clients regarding appointments and basic things such as fees and T&C's
Regarding the way they handled my complaint, they were very unapologetic and the young woman I spoke with on the phone felt personally insulted by my complaint, didn't apologise and blamed it on high numbers of applicants in the recent weeks. I fully understand that and I feel I was overly reasonable with them.
As a client, the last thing I need is an obnoxious customer service agent refusing to admit fault or unwilling to remedy the problem.
Attached Filesnbsp;
Comment on agent fees
Entwistle Green's fees appear to change all the time. When I first spoke with someone, their fees were ‚£75.00 as a special offer in September, however the second time I spoke with someone she claimed that it was ‚£250.00 for the first applicant and ‚£75.00 per additional application.
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