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    Gary Allen
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    Richard Mead
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    Samuel Mears
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    Gemma Wilkinson
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    Kevin Shaw
Choices are an award winning agent, established for over 25 years. We have 10 offices across the South East and South London, all of which are linked with specialised web based systems which gives us the ability to let or sell your property from any branch. Our highly trained and motivated staff offer award winning customer service and can assist you with all your property needs. Make the right choice of agent, choose Choices. Landlords, looking to safeguard your investment? Make sure you ch Read full description...oose the Best Managing Agent. Choices is the first agent in the UK to take Property Management to the next level. Enquire about our range of services for landlords, designed to protect your property and maximise your returns. Sellers, choosing the right agent is the key to success. Making the wrong choice could cost you valuable time and money. Ensure you choose a less stressful and more effective way of selling your home. We offer longer opening hours, flexible contracts, competitive fees and a pro-active homesales service. Contact us now to arrange your free valuation and market appraisal. Our image is innovative, professional and refreshingly different. We recognise the importance of effective Internet advertising and advertise on the major national property portals. As a member of the government backed National Approved Letting Scheme, Choices is fully bonded for Lettings and Management. We are also members of the Property Ombudsman Scheme for both Sales and Lettings.
Jul 16,2016
Minithumbup
By:
Jul 16,2016
Featured Review
0 people found
this helpful
I work at a hospital close to Morden and called Choices after seeing an advert on Rightmove. Within a day of phoning Richard, I had already seen the room and put down a deposit. Today I've moved in and Richard went out of his way to ensure everything went swimingly....
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Comment on agent fees
Fees where aceptable
Was this helpful? Yes
Jul 08,2016
Minithumbup
By:
Jul 08,2016
Featured Review
0 people found
this helpful
Very efficient friendly service I did not have to do anything all was arranged for me.Excellent all round. experience....
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Comment on agent fees
Very reasonable
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Jun 06,2016
Minithumbup
By:
Jun 06,2016
Featured Review
0 people found
this helpful
Matthew is very professional and helpful, he found a right tenant to my flat the next day after our first meeting. He is patient and asked all my questions. He also provided some helpful advice for being a landlord. He worked very hard and answered my email after 10pm. I am impressed by the service though this is my first time deal with Choices....
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Comment on agent fees
average
Was this helpful? Yes
Jun 06,2016
Minithumbup
By:
Jun 06,2016
Featured Review
0 people found
this helpful
Excellent Company to deal with! Matt Hawkins, was excellent, very responsive and very knowledgeable. would definitely recommend him. He helped me and my fiancee to rent our property in less than 3 days....
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Comment on agent fees
Good
Was this helpful? Yes
May 30,2016
Minithumbup
By:
May 30,2016
Featured Review
0 people found
this helpful
Matthew is great agent. he is very helpful. Answered all our questions. I would strongly recommend this agency. We didn't face any problems....
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Comment on agent fees
Not Applicable
Was this helpful? Yes
Nov 10,2016
Minithumbdown
By:
Nov 10,2016
0 people found
this helpful
Poor customer services don't have respect for their tenants, words experience ever, I've been stressed most of the time by staff...
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Comment on agent fees
Bad
Was this helpful? Yes
Sep 21,2016
Minithumbdown
By:
Sep 21,2016
5 people found
this helpful
These guys give the whole industry a bad name. Mr * is a despicable person having actively participated in fraudulent practises. He, as manager, was made aware that a property was not to be Let s the owner was bankrupt and the trustees of the estate were filling for repossession. There is clear evidence of this via emails and solicitors file notes. He still rented me the property insisting that the only way we could have it is if we paid 6 months upfront. This was apparently the Landlady's dema...
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Comment on agent fees
the only interest this agent had was their money. and are happy to gamble with the financial security of others to get it
Was this helpful? Yes
May 30,2016
Minithumbup
By:
May 30,2016
0 people found
this helpful
Great service and very helpful with all my silly questions. Came across knowledgeable and understanding that this was our first time buying....
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Comment on agent fees
Good
Was this helpful? Yes
May 27,2016
Minithumbup
By:
May 27,2016
0 people found
this helpful
Excellent Company to Deal with!, Matt Hawkins, was excellent, very responsive and very knowledgeable. would definitely recommend for an easy hassle free service....
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May 27,2016
Minithumbup
By:
May 27,2016
0 people found
this helpful
Excellent service. As a first time landlord Manager Matt made everything easy and put my mind at rest. Matt and his team found me a professional tenants. I would recommend Choices to anyone....
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Comment on agent fees
Good
Was this helpful? Yes
May 26,2016
Minithumbup
By:
May 26,2016
0 people found
this helpful
Matthew Hawkins is the ultimate gamer in real estating! he actually understands your needs and tries the best possible way to find the best solution for you! He even found my bus routes from my place to work! Another thing I enjoyes is that the custmer service was fast as the light and I entered my new place in less than 4 days! Thank you Matthew!...
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May 26,2016
Minithumbup
By:
May 26,2016
0 people found
this helpful
Matthew acted professionally and politely when he came to value and measure my property to be put up for sale...
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Comment on agent fees
Good
Was this helpful? Yes
May 26,2016
Minithumbup
By:
May 26,2016
1 people found
this helpful
Quick and friendly service in finding us new tenants every time. Recommend their service without any hesitation. Thanks to the team...
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Was this helpful? Yes
May 26,2016
Minithumbdown
By:
May 26,2016
1 people found
this helpful
TERRIBLE As an overseas landlord it is imperative that communication is open, consistent and transparent. Emails with this agent are ignored, professionalism is non-existant and management poor. An example would be an email advising keys had been returned without having any idea that the tenant had given notice to leave two months early. Another would be the lack of responces regarding the property walk-out. This was supposed to be a managed letting, when in fact it was just a letting....
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Comment on agent fees
For the level of service received, WAY too high.
Was this helpful? Yes
May 25,2016
Minithumbup
By:
May 25,2016
1 people found
this helpful
Helpful and attentive agent, kept me informed of the selling process and arranged a quick sale. Keeping me updated on the process of the sale...
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Comment on agent fees
Goid
Was this helpful? Yes
May 25,2016
Minithumbup
By:
May 25,2016
1 people found
this helpful
Matthew has been very helpful in our discussions and assisting in allowing access to my rented property to enable me to consider future options....
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May 23,2016
Minithumbup
By:
May 23,2016
1 people found
this helpful
Matthew Hawkins has been of tremendous help to us both in the letting of the property and subsequent sale. We would recommend him to anyone who will require an estate agent....
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Comment on agent fees
Good
Was this helpful? Yes
May 19,2016
Minithumbup
By:
May 19,2016
1 people found
this helpful
matthew Hawkings is the best manager at sutton Branch who enjoys helping his clients with a big smile and nothing is too much touble for him unlike other agents nearby and Matthew always shows you utmost respect to his clients at all times and that's what we called truly professional....
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Comment on agent fees
good
Was this helpful? Yes
May 16,2016
Minithumbup
By:
May 16,2016
0 people found
this helpful
Matthew was very helpful, went above and beyond to meet my needs. Very professional and friendly approach. He made the whole process of renting one big pleasant experience! I could not ask for more! Choices- Thank you for having him !...
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Was this helpful? Yes
Apr 29,2016
Minithumbup
By:
Apr 29,2016
0 people found
this helpful
I've worked with Matthew for a few years for both sales and lettings. I highly recommed Matthew for professionalism and always delivering an exceptional service....
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Comment on agent fees
Comparable to market rates
Was this helpful? Yes
Apr 26,2016
Minithumbup
By:
Apr 26,2016
1 people found
this helpful
Have been working with Choices for about a year, and now with Matthew Hawkins. It's all by email as my work/time zone make calling difficult, but I find emails work. Now going through first change of tenants, and so far, so good, as Matthew and Choices are showing my Sutton flat and screening prospective tenants....
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Apr 26,2016
Minithumbup
By:
Apr 26,2016
0 people found
this helpful
Matthew was extremely helpful, polite and considerate to our needs. His knowledge of Sutton and the surrounding area is second to none. I cannot praise him highly enough. I recommend Choices as the agents to use....
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Comment on agent fees
They were very reasonable. No complaints
Was this helpful? Yes
Apr 15,2016
Minithumbup
By:
Apr 15,2016
0 people found
this helpful
I came to the office looking for a rental property and Matthew kindly drove me to the property. It was just what I was looking for. Matthew explained everything and made the process very easy for me....
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Was this helpful? Yes
Apr 15,2016
Minithumbup
By:
Apr 15,2016
0 people found
this helpful
Just moved into my property. Matthew and Richard were very help full. Had an issue with the keys but Matthew came down and sorted this out for us....
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Was this helpful? Yes
Apr 15,2016
Minithumbup
By:
Apr 15,2016
0 people found
this helpful
Richard was very very helpful in helping find us somewhere to live. I have a bad knee and was looking for a large 2 bedroom flat, as a lot that I have seen have a smaller second bedroom. He took us to a few flats and we were torn between two of them. Following his suggestion, I chose one on a lower floor, as it was easier on my knee. All throughout he was very considerate and always had our best interests in mind....
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Apr 15,2016
Minithumbup
By:
Apr 15,2016
0 people found
this helpful
Agency were quick to visit property once contacted and flexible when negotiating on agency fees. Agent is friendly and honest and quick to provide feedback. Would highly recommend the agency and Gary!...
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Was this helpful? Yes
Mar 30,2016
Minithumbup
By:
Mar 30,2016
0 people found
this helpful
I had the best experience ever with Choices in Sutton. Aiden who is new at the Sutton office contacted me straightaway after I signed up online for property search. Once I found the property I wanted which took 4 days, he helped with everything as it was my first time. He explained very thoroughly the process. Incredibly quick at responding to my calls and texts. Always smiling and very good at communicating. It took me 2 weeks to rent ( the whole process) a property through Choices which is ...
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Was this helpful? Yes
Mar 18,2016
Minithumbup
By:
Mar 18,2016
0 people found
this helpful
Mia Talbot has been fantastic! She helped me find the right home that's perfect for me and I am so happy. Very professional and always goes the extra mile to help me no matter how small my requests are....
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Comment on agent fees
Good
Was this helpful? Yes
Mar 14,2016
Minithumbup
By:
Mar 14,2016
0 people found
this helpful
Richard had been throughly outstanding in every possible way for my property search. He has gone way above & beyond what I would expect from an estate agent. He has explored other avenues of searches & also tried to be proactive in looking for accommodation for my cat. He empathised with my situation & sacrificed his time to make me as happy as possible. I work in Customer Service in a call centre myself & I'm still amazed with how much helps Rich has offered me. He is a credit t...
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Comment on agent fees
I haven't dealt with estate agents fees before so not sure how they compare
Was this helpful? Yes
Dec 16,2015
Minithumbup
By:
Dec 16,2015
0 people found
this helpful
Kalvyn has kept me up to date with available houses and flats and has been very helpful. I would definitely recommend him to friends and family!...
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Was this helpful? Yes
Dec 10,2015
Minithumbup
By:
Dec 10,2015
1 people found
this helpful
Michael was really helpful,very efficient with information about the property.He arranged the viewing for property in the same day.He tried to help us to find a property and we moved in 2days.First time we were interested for a flat, but the estate agent couldn't reach the landlord.We really appreciated Michael that he didn't said "Sorry,I can't reach the landlord and I can't help you anymore " or any other reasons how usualy does other estate agency.He tried to find us a property by...
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Was this helpful? Yes
Dec 02,2015
Minithumbup
By:
Dec 02,2015
0 people found
this helpful
When I was looking for an apartment rent, Chester helped to get this at reasonable place immediately. It made my move very easy....
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Nov 26,2015
Minithumbup
By:
Nov 26,2015
0 people found
this helpful
Michael was very warm and polite at the viewing. He was also helpful, thorough and we felt comfortable throughout the whole process. i was very happy with his customer service and I would definitely recommend him to friends and family....
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Comment on agent fees
As we were happy with the property we viewed, we felt the fees were reasonable.
Was this helpful? Yes
Nov 25,2015
Minithumbdown
By:
Nov 25,2015
0 people found
this helpful
Whilst Chester the current Branch manager is handling matters without concern, and certainly is more clued up, the same cannot be said of Choices HQ customer services. This is beyond poor and seriously needs a rethink. Prior to the Chester's management, the branch management at Sutton was horrendous. Unfortunately the Company's horrendous approach to customer services and departmental approach means that any good work Chester is doing is totally eradicated because of the inept Customer Ser...
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Was this helpful? Yes
Nov 20,2015
Minithumbup
By:
Nov 20,2015
1 people found
this helpful
Chester has helped me find tenants within one week and tenant has moved in within 2 weeks. everything looks good so far....
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Comment on agent fees
I paid fee as agreed, As all other agency, you will need to pay fees for most services. Not very cheap compared to other agents in sutton.
Was this helpful? Yes
Areas covered
  • SM1
  • SM2
  • SM3
  • SM4
  • SM5
  • SM6
  • KT4
  • KT19
  • KT1
  • KT2
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 93% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £125,000
  • Max: £433,000

Letting
  • Min: £0
  • Max: £228,000

NALS TDS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
149 2 308 6 24 0 42 0 19 2
Gary Allen - no image available Gary Allen
Sales Manager
2 reviews

About Gary No description set View full profile
Richard Mead - no image available Richard Mead
Lettings Negotiator
4 reviews

About Richard No description set View full profile
Samuel Mears - no image available Samuel Mears
Lettings Negotiator
13 reviews

About Samuel No description set View full profile
Gemma Wilkinson - upload your photo Gemma Wilkinson
Trainee Negotiator
0 reviews

About Gemma No description set View full profile
Kevin Shaw Kevin Shaw
Operations Director
0 reviews

About Kevin No description set View full profile

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Last updated at 5:03 PM 06/01/2016 by allAgents

Complaints Procedure

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Last updated at 5:03 PM 06/01/2016 by allAgents

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