Chelton Brown - Northampton, NN1

63 reviews 3.9/5 rating
  • 79% valuation accuracy
  • 75% recommend
  • 82% fee satisfaction
We are property professionals established in Northamptonshire since 1975. Our services cover all aspects of residential property; from lettings and management to sales and buy-to-let investments. Our lettings division manages over 1250 properties throughout the county, ranging from studio apartments to seven bedroom listed mansions. Our services are differentiated by very high standards of quality and we successfully cater to the needs of a very diverse clientele ranging from first time landlor Read full description...ds to professional portfolio landlords and large land owners (including the Althorp Estate). This makes us one of the largest independent letting agents in the UK. Our credentials, resources and network in the property industry give us a unique position, where we have access to various vendors, applicants and investors. This gives our sales division considerable advantage and enables us to negotiate sales very efficiently. Moreover, our vast portfolio of managed properties allows us to offer some great buy-to-let opportunities to investors. We have offices in Northampton and Daventry. We are ARLA/NFOPP members and as such are regulated by their strict code of conduct. We pride ourselves on our customer service and the experience of our qualified team. Majority of our team are qualified to the high NFOPP standard. We are also members of the TDS (so all deposits we hold are protected) and The Property Ombudsman, a well-recognised redress scheme.
Chelton Brown

4/5 George Row Northampton
Northamptonshire
NN1 1DF

01327 879431
Website not available

Properties for Sale
Properties to Rent

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“ Chelton Brown is the worst in Northampton... ”

Jun 22,2018
Minithumbdown
By: 'Andrejs'
Jun 22,2018
0 people found
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I will never deal with Chelton Brown any more.They treated my family and my disabled child like slaves rising up tenancy payment and denying to fullfil contract obligations.They ignore any request to fix property and don't answer emails,letters and etc.I ...
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Comment on agent fees
The agent fees the highest in Northampton.
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“ Heartless disregard for vulnerable tenants whilst defending rogue landlords!... ”

Jun 13,2018
Minithumbdown
By: 'Peter Baxter - Baxter Property Services'
Jun 13,2018
1 people found
this helpful
Having worked as a contractor for Chelton Brown I have seen from the inside how this Agent enforces the terms of the lease to the letter on behalf of their fee paying landlords yet is prepared to turn a blind eye and to close their ...
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Comment on agent fees
A rip off because they do not adequately defend the rights of rent paying tenants against rogue landlords!
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“ Property rental & sale... ”

Jun 13,2018
Minithumbup
By: 'Nick'
Jun 13,2018
0 people found
this helpful
I used Chelton Brown for approx. 4.5 years to manage the rental of my property. In my opinion they dealt with all aspects in a timely & professional manner. Any issues were dealt with promptly by Nicola and her team. I have recently sold the property ...
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Comment on agent fees
I believe the agent fees to be broadly in line with local competitors and had no issues with them.
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“ Excellent Service... ”

May 22,2018
Minithumbup
By: 'Landlord/Seller'
May 22,2018
0 people found
this helpful
I have been using Chelton Brown over the last 5 for renting my property out, and then selling my property. The service I have received over the years has been excellent, and all of the staff have been very helpful....
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Comment on agent fees
The fees have been good for both renting and selling.
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“ Awesome services... ”

May 16,2018
Minithumbup
By: 'Kwame konadu'
May 16,2018
0 people found
this helpful
I really appreciate Chelton Brown mutual relationship towards me as a customer. So use this medium to advertise all Chelton Brown staffs to keep it up....
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Comment on agent fees
Moderate
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“ Great service!... ”

May 12,2018
Minithumbup
By: 'Tim'
May 12,2018
0 people found
this helpful
Dan did a great job with renting the new property we are in now! He was very helpful in liaising with the landlord, patient and asking all necessary questions from him before we moved in! Even with the challenges on the way, he gave us ...
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Comment on agent fees
I just think it's normal procedure for fees to be asked for! they did their job and fees paid!
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“ She is working properly... ”

May 08,2018
Minithumbup
By: 'Natalie wilby'
May 08,2018
0 people found
this helpful
Respectful person gives you the right information working properly and at time so happy to be on chelton brown agency...
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Comment on agent fees
Good
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“ patience throughout... ”

May 02,2018
Minithumbup
By: 'chris'
May 02,2018
0 people found
this helpful
Katie was patient as we were for a time if we were going ahead with the rental property at all...
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“ Landlord's Review... ”

Apr 12,2018
Minithumbup
By: 'Mary K'
Apr 12,2018
0 people found
this helpful
Was recommended to use Chelton Brown by a very good friend of mine who has been using them for a number of years. An excellent recommendation and I believe she receives a payment for this which is a plus. From the moment I met Vikky ...
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Comment on agent fees
I would say the fees are reasonable, especially with regard to the excellent service they give.
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By: damaris
Apr 12, 2018
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Damaris Herriot Not at all surprised, I do not know Kate but I have met Victoria a few times both as a tenant and a landlord , she is super helpful and efficient and a credit to your company but Chelton Brown are the best so I am sure Kate is the same. ...

“ Second flat through this estate agent... ”

Apr 06,2018
Minithumbup
By: 'Tom'
Apr 06,2018
0 people found
this helpful
After finishing my second successful flat application with the amazing team at Chelton Brown I have no hesitation if recommending friends and work colleagues to speak to them first. The staff are friendly, happy to make time for you and they care about getting you ...
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Comment on agent fees
Very good. Alot lower than most other companies in Northampton
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Mar 05,2018
Minithumbup
By: 'Mr Chris Dunne'
Mar 05,2018
0 people found
this helpful
I would not hesitate to use Cheltenham Brown again as the quality of there properties outshone the competition easily.The properties in looked at before there's were of a very poor standard....
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Comment on agent fees
Fair fees
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Feb 25,2018
Minithumbup
By: 'Michael A'
Feb 25,2018
0 people found
this helpful
Absolutely 1st class service from Chelton Brown. This is my first rented property and Natalie explained everything to me and was very helpful giving me all the information I needed to move in hassle free. The whole process from viewing to moving in was great. ...
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Comment on agent fees
Fees were very reasonable, especially compared to some of the other Agents that I had been looking at prior to agreeing a Let through Chelton Brown. You get a quality service for the fees you pay
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Feb 08,2018
Minithumbup
By: 'Razvan'
Feb 08,2018
0 people found
this helpful
It is a very good agency, the agent who signed the papers was very, very good, note 10 .. thank you...
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Comment on agent fees
Good
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Jan 26,2018
Minithumbup
By: 'Nigel.'
Jan 26,2018
0 people found
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Very helpful and proactive team. Plenty of notice when tenant planning moving on and good coordination of marketing and finding a replacement to minimise void period. Staff are always friendly on the phone. A good team....
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Comment on agent fees
ok - about average
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Nov 09,2017
Minithumbup
By: 'Happy Landlord'
Nov 09,2017
0 people found
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Chelton Brown let the property very quickly. Great service and very professional team. Kate was very informative and helpful throughout the process....
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Comment on agent fees
Competitive
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Nov 09,2017
Minithumbup
By: 'David'
Nov 09,2017
0 people found
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When I saw that you wanted a review I was eager to reply; because the service I have had from day one and ever since has been utterly brilliant; everyone is totally on the ball, and the whole operation is just faultless. Well done. David ...
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Comment on agent fees
Good value
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Nov 06,2017
Minithumbup
By: 'Diana'
Nov 06,2017
0 people found
this helpful
Anna assisted me with an emergency situation that had to be addressed on a Saturday. She was most understanding, helpful and patient. Thanks to Anna's help, the problem was resolved in a matter of hours. I am very grateful to Anna and to all ...
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Comment on agent fees
n/a
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Nov 04,2017
Minithumbup
By: 'Highlander'
Nov 04,2017
0 people found
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I have used Chelton Brown for a number of years,and have been very pleased with the service and fully recommend them....
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Comment on agent fees
Quite acceptable
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Nov 02,2017
Minithumbup
By: 'JB'
Nov 02,2017
0 people found
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Excellent service over many years. All staff very knowledgable and very helpful. Their experience in the Lettings business is infallible....
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Comment on agent fees
Good
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Nov 02,2017
Minithumbup
By: 'Landlord'
Nov 02,2017
0 people found
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All the staff have been very helpful over tha last few weeks helping us get our property ready for renting....
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Comment on agent fees
could always be lower !!!
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Oct 03,2017
Minithumbup
By: 'The Hennessy Family'
Oct 03,2017
0 people found
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I would like to say a big thank you to the Chelton Brown team for the effort and the extra lengths they went to, to make are move as easy and not as stressful. They helped us a lot to find our dream house for ...
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May 26,2017
Minithumbup
By: 'Danny Bruen'
May 26,2017
0 people found
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Made our move as easy as could be. Very well organised and professional. Also very friendly and would use again....
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Comment on agent fees
Reasonable.
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May 12,2017
Minithumbup
By: 'Dr Davinder Garewal'
May 12,2017
0 people found
this helpful
I have been continuously renting out my property through Chelton Brown for the last 26 years. I have always been extremely happy with the service they have provided during that time. The staff are very efficient, helpful and delightful to deal with. They have assisted me ...
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Comment on agent fees
Good
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May 10,2017
Minithumbup
By: 'D.P.Y.'
May 10,2017
0 people found
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Chelton Brown have recently completed the sale of a flat on my behalf in Northampton. All their staff were helpful, efficient friendly,, optimistic,, and were prepared to go beyond the call of duty,to assist with the sale. .Their fees were competitive , and I would ...
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Comment on agent fees
Good
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May 04,2017
Minithumbup
By: 'David'
May 04,2017
0 people found
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Excellent service throughout my time inbetween tennants. Chelton Brown are very professional and good at managing and marketing property for landlords....
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Comment on agent fees
Fair for the service provided
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Feb 24,2017
Minithumbup
By: 'Elisabeth'
Feb 24,2017
0 people found
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Really friendly and helpful service, happy to answer any of our questions, though we were told when viewing the property it was newly decorated which did not seem accurate when we got in. The house could have done with a better clean before we moved, ...
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Feb 02,2017
Minithumbup
By: 'Jo'
Feb 02,2017
0 people found
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I am writing this review about 2 members of staff at Chelton Brown Northampton. Both are lovely, friendly and professional. I received excellent customer service from both, they talked me through every question I had and made me feel very comfortable. Property Management have been less ...
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Comment on agent fees
Well over priced, but wasn't in this world.
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Nov 18,2016
Minithumbup
By: 'Bish80'
Nov 18,2016
0 people found
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Very happy with the service that was provided during our bathroom renovation.I was kept up to date with the progress from the landlord and the guys doin the work....
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Oct 31,2016
Minithumbup
By: 'Tarps'
Oct 31,2016
0 people found
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Brilliant service, sold our house for exactly what we wanted within 7 days. From start to finish the service we received was the best experience of an agent we've ever had....
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Comment on agent fees
Really competitive
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Oct 02,2016
Minithumbup
By: 'Georgiana Radutescu'
Oct 02,2016
0 people found
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Thank you so much for everything that you have done for me. I liked your attitude and the friendly way that you explain everything to me. Wish you all the best....
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Comment on agent fees
Good
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By: Sali Brown
Oct 12, 2016
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Thanks you Georgiana, Kate is a valued member of the letting team and always does a great job. Your review is really appreciated. Sali Brown MD ...
Areas covered
  • NN1
Advertise on
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
82% customers were satisfied with fees 79% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £167,000
  • Max: £310,000

Letting
  • Min: £0
  • Max: £269,000

NAEA ARLA TDS SAGEagent


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
17 2 25 12 2 0 1 1 2 2

Fees

For all prospective tenants:

Single applicant fee - £225 Inc. VAT
Joint tenancy - £265 Inc. VAT
Additional applicants (per tenant over the age of 18) - £65 Inc. VAT

In certain situations:

Guarantor fee* (if required)- £130 Inc. VAT

*A Guarantor may be required if you do not completely fulfill our affordability criteria. The Guarantor fee is in addition to the applicant fee.

Company Lets

Company let fee - £280 Inc. VAT

The fee(s) above cover the cost incurred by Chelton Brown in order to successfully set up the tenancy for you.

This fee(s) is/are payable to conduct your references and other administrative work. Chelton Brown will NOT hold the property until you provide all required documents and successfully pass your references.

The fee(s) is/are NON-REFUNDABLE.

It is therefore critical to provide accurate information about your employment and your financial position BEFORE payment of the fees in order to avoid disappointment at a later stage.
Last updated at 12:31 PM 08/09/2017 by Edward Chelton Brown

Complaints Procedure

Once a complaint is registered with the branch, a Manager will be allocated to investigate and respond to the complaint via phone and then follow up in writing.
Last updated at 12:31 PM 08/09/2017 by Edward Chelton Brown

Branch rankings


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Estate Agents Rankings

Letting Agents Rankings

Opening hours


  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: 09:00 - 16:30
  • Sunday: Closed

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