Chelton Brown - Northampton, , NN1

43 reviews 3.5/5 rating
  • 71% valuation accuracy
  • 65% recommend
  • 65% fee satisfaction
  • Katie Buswell
    Katie Buswell
  • Sali Brown
    Sali Brown
  • Debbie Parker
    Debbie Parker
  • Julie Bryan
    Julie Bryan
  • Edward Brown
    Edward Brown
  • Donna Copp
    Donna Copp
  • Tracey Sample
    Tracey Sample
  • Victoria Copp
    Victoria Copp
  • Nicola Atkins
    Nicola Atkins
  • Edwina Lane
    Edwina Lane
  • Christian Halls
    Christian Halls
  • upload your photo
    Charlotte Welsh
  • Monika Puk
    Monika Puk
  • Anita Howson
    Anita Howson
  • Michelle Lamberton
    Michelle Lamberton
  • claim your profile
    Marion Minter
  • claim your profile
    Georgina Stevenson
  • upload your photo
    Jas Badhan
  • upload your photo
    Natalie Wilby
  • upload your photo
    Hannah Wilkins
  • upload your photo
    Alison Wilkins
  • upload your photo
    Lynn Carson
  • upload your photo
    Isobel Zandona
  • upload your photo
    George Turland
We are property professionals established in Northamptonshire since 1975. Our services cover all aspects of residential property; from lettings and management to sales and buy-to-let investments. Our lettings division manages over 1250 properties throughout the county, ranging from studio apartments to seven bedroom listed mansions. Our services are differentiated by very high standards of quality and we successfully cater to the needs of a very diverse clientele ranging from first time landl Read full description...ords to professional portfolio landlords and large land owners (including the Althorp Estate). This makes us one of the largest independent letting agents in the UK. Our credentials, resources and network in the property industry give us a unique position, where we have access to various vendors, applicants and investors. This gives our sales division considerable advantage and enables us to negotiate sales very efficiently. Moreover, our vast portfolio of managed properties allows us to offer some great buy-to-let opportunities to investors. We have offices in Northampton and Daventry. We are ARLA/NFOPP members and as such are regulated by their strict code of conduct. We pride ourselves on our customer service and the experience of our qualified team. Majority of our team are qualified to the high NFOPP standard. We are also members of the TDS (so all deposits we hold are protected) and The Property Ombudsman, a well-recognised redress scheme.
Chelton Brown

4/5 George Row Northampton
Northamptonshire
NN1 1DF

01604 603433
update staff | update details
May 26,2017
Minithumbup
By: 'Danny Bruen'
May 26,2017
0 people found
this helpful
Made our move as easy as could be. Very well organised and professional. Also very friendly and would use again....
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Comment on agent fees
Reasonable.
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May 12,2017
Minithumbup
Donna Copp
Donna Copp
Sali Brown
Sali Brown
By: 'Dr Davinder Garewal'
May 12,2017
0 people found
this helpful
I have been continuously renting out my property through Chelton Brown for the last 26 years. I have always been extremely happy with the service they have provided during that time. The staff are very efficient, helpful and delightful to deal with. They have assisted me not only with rentals, but repairs, refurbishments and advice relating to the property. I would give them a 10 out of 10 for the quality of the services they provide....
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Comment on agent fees
Good
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May 10,2017
Minithumbup
Katie Buswell
Katie Buswell
Sali Brown
Sali Brown
By: 'D.P.Y.'
May 10,2017
0 people found
this helpful
Chelton Brown have recently completed the sale of a flat on my behalf in Northampton. All their staff were helpful, efficient friendly,, optimistic,, and were prepared to go beyond the call of duty,to assist with the sale. .Their fees were competitive , and I would certainly use their service again if the need arises . I thoroughly recommend Chelton Brown as an Agent to anybody wishing to sell a residential property...
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Comment on agent fees
Good
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May 04,2017
Minithumbup
Edward Brown
Edward Brown
Donna Copp
Donna Copp
By: 'David'
May 04,2017
0 people found
this helpful
Excellent service throughout my time inbetween tennants. Chelton Brown are very professional and good at managing and marketing property for landlords....
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Comment on agent fees
Fair for the service provided
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Feb 24,2017
Minithumbup
By: 'Elisabeth'
Feb 24,2017
0 people found
this helpful
Really friendly and helpful service, happy to answer any of our questions, though we were told when viewing the property it was newly decorated which did not seem accurate when we got in. The house could have done with a better clean before we moved, especially the kitchen which was very greasy....
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Feb 02,2017
Minithumbup
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Natalie Wilby
Katie Buswell
Katie Buswell
By: 'Jo'
Feb 02,2017
0 people found
this helpful
I am writing this review about 2 members of staff at Chelton Brown Northampton. Both are lovely, friendly and professional. I received excellent customer service from both, they talked me through every question I had and made me feel very comfortable. Property Management have been less helpful....
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Comment on agent fees
Well over priced, but wasn't in this world.
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Nov 18,2016
Minithumbup
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Lynn Carson
By: 'Bish80'
Nov 18,2016
0 people found
this helpful
Very happy with the service that was provided during our bathroom renovation.I was kept up to date with the progress from the landlord and the guys doin the work....
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Oct 31,2016
Minithumbup
Georgina Stevenson
Georgina Stevenson
By: 'Tarps'
Oct 31,2016
0 people found
this helpful
Brilliant service, sold our house for exactly what we wanted within 7 days. From start to finish the service we received was the best experience of an agent we've ever had....
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Comment on agent fees
Really competitive
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Oct 02,2016
Minithumbup
Katie Buswell
Katie Buswell
By: 'Georgiana Radutescu'
Oct 02,2016
0 people found
this helpful
Thank you so much for everything that you have done for me. I liked your attitude and the friendly way that you explain everything to me. Wish you all the best....
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Comment on agent fees
Good
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By: Sali Brown
Oct 12, 2016
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Thanks you Georgiana, Kate is a valued member of the letting team and always does a great job. Your review is really appreciated. Sali Brown MD ...
Aug 17,2016
Minithumbup
Michelle Lamberton
Michelle Lamberton
Katie Buswell
Katie Buswell
By: 'Jim Brindley'
Aug 17,2016
0 people found
this helpful
Michelle and Katie were my main contacts and they handled the process with clarity and professionalism. Overall was impressed with Chelton's approach....
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Comment on agent fees
In general I disagree with agency fees. Chelton's are no different from other agents.
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By: Sali Brown
Aug 17, 2016
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Thank you Mr Brindley for your review. Kate and Michelle are both valued experienced members of staff. They really appreciate your kind comments. Sali Brown MD ...
Jul 25,2016
Minithumbup
By: 'Mark'
Jul 25,2016
0 people found
this helpful
Chelton Brown in Northampton is amazing! They helped me to get my lovely new home in the most professional manner possible!...
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Comment on agent fees
I was buyer so it was free for me.
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By: Sali Brown
Jul 26, 2016
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Thank you for your review I am so pleased we were able to help you. Sali Brown MD ...
Jul 08,2016
Minithumbup
Victoria Copp
Victoria Copp
Georgina Stevenson
Georgina Stevenson
By: 'Paul'
Jul 08,2016
0 people found
this helpful
Dear Victoria, Thank you for the efficient way you and your team handled the sale of my property. I am pleased with the outcome especially with all the uncertainty Brexit has thrown at us....
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Comment on agent fees
The flat fee was competitive.
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Jun 06,2016
Minithumbdown
Katie Buswell
Katie Buswell
By: 'Louise'
Jun 06,2016
0 people found
this helpful
I have never known such bad practice! 3 times I was promised a return call from Kate and also promised she would contact the landlord. I received no calls what so ever. I complained and was promised a call from the manager. Needless to say I did not receive one from her either. I fear she didn't have guts to tell me the property had gone. What a disgrace they are to their professional. Shame on them for their unprofessionalism as they give their fellow colleagues a bad reputation and add the th...
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By: Victoria Copp
Jun 07, 2016
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Good afternoon Louise, I am so sorry that you feel that you have received a poor service from Chelton Brown. I understand that you visited our office on Friday to discuss your application, however Kate was unavailable and my colleague Charlotte explained that I, the Lettings & Sales Manage would call you later that day to discuss your concerns. I did call you about 3pm on Friday on your mobile number. The phone diverted to your answering service, so I left a voicemail. Having looked in ...
May 26,2016
Minithumbdown
By: 'JAdams'
May 26,2016
2 people found
this helpful
Absolutely the worst estate agents we have ever used!! Will never ever use again! I have rented for 5+ years and never have I experienced such a shambles in all my life! The fees are absolutely ridiculous - I had to pay £36.00 for them to give a reference to my new landlord. The whole reason we were moving out in the first place was due to the way Chelton Brown were. The staff were rude, had an attitude when we raised issues, did not reply to emails, tried to claim that there was damage to...
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Comment on agent fees
Absolutely ridiculous fees! Charges for absolutely everything!!!
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Feb 17,2016
Minithumbup
Katie Buswell
Katie Buswell
Anita Howson
Anita Howson
By: 'Fern'
Feb 17,2016
1 people found
this helpful
We are delighted with our new house. Kate was an absolute pleasure to liase with. She listened to our criteria and this was the only house we looked at and it was perfect. The process was faultless from beginning to end and it was incredibly quick. We were moved in within 2 weeks. We are so grateful for everything Kate and her team did for us and we are so happy with our new family home....
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Comment on agent fees
Fair
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Nov 22,2014
Minithumbup
By: 'Lucy'
Nov 22,2014
3 people found
this helpful
As a landlord the Chelton Brown team have made the letting process as easy and stress free as possible, and any issues with the flat or tennants have been swiftly sorted. The service has been reliable and regular communication has reassured me that the property has been managed well. I wouldn't hesitate to recommend Chelton Brown, I have been really impressed with the service I have received over the past seven years....
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Nov 05,2014
Minithumbup
Georgina Stevenson
Georgina Stevenson
By: 'Lee Childs'
Nov 05,2014
4 people found
this helpful
I rented the same house from Chelton Brown for over 7 years and in all that time they acted professionally and any problems with any aspect of my property were dealt with quickly and without fuss. The staff are always helpful and i was never bombarded by inspections or letters. I would recommend them to anyone looking for a letting company in Northampton....
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Comment on agent fees
I was happy with the fees paid, they were balanced against the service and attitude of the company.
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Oct 13,2014
Minithumbdown
By: 'Damian'
Oct 13,2014
4 people found
this helpful
They are terrible and unfair. The first thing is that they are raising the price after half a year. I had this situation and know some other people which have the same. They are raising the price as they know that you will have to agree anyway as moving again is expensive. This is very unfair from their side. Other problem is that they were really treating me about the deposit when I gave my notice and saying that they will check every square inch of the house. Woman responsible for that said th...
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What agent could do to change your mind?
Vanish from the market.
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Aug 04,2014
Minithumbdown
By: 'disgruntled_tenant'
Aug 04,2014
7 people found
this helpful
As a tenant who's agent is Chelton Brown I have experienced nothing but rudeness both in person and on the phone by most if not all staff i've been in contact with. They are slow to report and arrange repairs and their workforce that does them is so bad that repeated repairs for shoddy workmanship are frequent. Never allow these people to inspect your property unattended as they will invade your privacy and photograph EVERYTHING, all your belongings, clothes left out, the lot. They enter ...
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Jun 24,2014
Minithumbdown
By: 'kw6123'
Jun 24,2014
3 people found
this helpful
Please avoid these letting agents at all costs. They will try to screw you over at the end of the tenancy and claim the deposit no matter what condition you leave the property in. Luckily we took photos of our place on the day we moved out and won some of the money back when we raised a dispute with the TDS. The agents had included several lies on the report, e.g stating that the oven was left in a soiled condition when we had evidence it had been professionally cleaned. They also tried to charg...
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What agent could do to change your mind?
Not tell lies and try to screw people over. Admit their mistakes and not try to blame tenants
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Jan 03,2014
Minithumbup
By: 'Mr and Mrs Miller'
Jan 03,2014
0 people found
this helpful
The all round experience with Chelton Brown has been positive from moving into the property as first time tenants and vacating the property we would recommend them if you are thinking of becoming tenants. They are very efficient dealing with any issues that arise and most staff are helpful beyond the call of duty....
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Nov 25,2013
Minithumbup
By: 'DI'
Nov 25,2013
0 people found
this helpful
Chelton Brown property management team is and has always been most helpful in resolving my tenancy queries most efficiently. Renting with Chelton Brown for a few years now, I can vouch that their services are consistently of a very high professional standard thus would most gladly recommend Chelton Brown as the top lettings agency covering Northampton. Thank you to the entire team, once again! Kind regards, DI...
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Oct 20,2013
Minithumbup
Donna Copp
Donna Copp
Sali Brown
Sali Brown
By: 'FormerVictoriaPromenadeTenant'
Oct 20,2013
0 people found
this helpful
I found Donna Copps, Sali Brown and Debbie Spence helpful in resolving all my tenancy queries when I was having difficulty communicating with the landlord over a contractual issue. Thankfully now that I\'ve moved out of the property all of my difficulties have been resolved. Chelton Brown were extremely helpful in assisting me in retrieving my damage deposit from the landlord. I have found their services of a professional standard compared to other property management companies I\'ve had dealing...
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Sep 07,2013
Minithumbup
By: 'P Allen'
Sep 07,2013
1 people found
this helpful
Chelton Brown have managed 2 flats for me for the past few years. Both long term tenants recently moved out and the inventory checkouts were conducted thoroughly and fairly, Jackie Lewis kept me frequently informed and I am pleased that both flats were re-let quickly. I feel confident that Chelton Brown will continue to manage my properties efficiently....
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Aug 21,2013
Minithumbup
Victoria Copp
Victoria Copp
By: 'Peter1234'
Aug 21,2013
2 people found
this helpful
After reporting a maintenance issue I was really please with how quickly it was dealt with. With Victoria keeping me up to date with the response from the landlord. Informing me when to expect the contractor. Then making sure I was happy with the result. Taking all the stress out it. King Regard P...
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Aug 20,2013
Minithumbup
By: 'Jenny Drew'
Aug 20,2013
2 people found
this helpful
I have been a tenant with Chelton Brown for 6 months, I am happy to say that they are without a doubt the best letting agent I have ever dealt with. With every query or issue I have had, they have been prompt at responding, most importantly of all, when they say they will call back, they actually do! Every member of staff I have dealt with has been very professional and genuinely care about getting the issue resolved. In particular Lora Marlow, Sue Humphreys, Nicola Atkins, Tracey Sample, ...
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Aug 16,2013
Minithumbup
Donna Copp
Donna Copp
Anita Howson
Anita Howson
By: 'Mr & Mrs Kemp'
Aug 16,2013
1 people found
this helpful
We have been letting property through Chelton Brown for 3 years and been fortunate enough to have purchased 1 property each year to date which Chelton Brown manage for us. Chelton Brown has been excellent and We are happy to recommend them to everyone. They inform us when checks need completing and let us know how the tenants are looking after the property. If any maintenance needs doing they always let us know. They come hightly recommended....
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Jul 04,2013
Minithumbup
By: 'Brigher Living Property'
Jul 04,2013
0 people found
this helpful
As a portfolio landlord in Northampton I have used Chelton Brown for a number of years to find my tenants. I can not rate them highly enough, and would recommend their tenant find service to any local landlord. At a cost of only £250 this service is very good value. I have not had a bad tenant provided by Chelton Brown. All have kept their homes in good order and paid their rent. I will continue to use Chelton Brown....
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Jun 26,2013
Minithumbdown
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Marion Minter
By: 'Martyn'
Jun 26,2013
1 people found
this helpful
The worst customer service I have ever had in my life I mean I do sales myself, and I know you should always keep a customer happy because you want them to return. But it\'s jut absolutely awful customer service, I am leaving the flat because I chelton brown, I really do recommend sorting there rudeness and knowledge. I mean I let customer view the flat and I will go out so they can fill more free.. But when they left my fridge was left open and all my food was gone off because I didn\'t get bac...
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What agent could do to change your mind?
Be polite poor customer service... I just don\'t have to time to write a massive essay about this company ill be here all day...
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Apr 16,2013
Minithumbdown
By: 'pdofftenent'
Apr 16,2013
1 people found
this helpful
Awful experience. Constantly harrased for money. I sent renewal fee in via post & dropped a cheque into the office. Both lost & threatend with eviction even tho I had never delayed or missed. The second incident involved my tennecy renewal contract which they did not send, then hounded me for it. I got picked on up signed it and returned into the hand of a member of staff, which they then lost and tried to charge me £50 for!. Lastly they did not charge me for my pet in...
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What agent could do to change your mind?
Had some sort of organisational skills
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Areas covered
  • NN1
  • Northampton
  • nn2
  • Daventry
  • NN3
  • Northamptonshire
  • NN4
  • NN5
  • NN6
  • NN7
  • NN8
  • NN9
  • NN10
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Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
65% customers were satisfied with fees 71% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £167,000
  • Max: £310,000

Letting
  • Min: £0
  • Max: £0

NAEA ARLA TDS SAGEagent


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
9 2 16 11 2 0 1 1 0 1
Katie Buswell Katie Buswell
Sales and Lettings Negotiator 7 reviews

About Katie I joined Chelton Brown in January 2010 in the Lettings Department, working previously for another local independent Estate Agency for 3 1/5 years. Originally from a Logistics background, I enjoy the c View full profile
Sali Brown Sali Brown
M.D. 3 reviews

About Sali I have worked in the Property industry for 30 years and first opened Chelton Brown in 1990. The business has seen many changes since then. I first joined the NAEA in 1985 and after showing due diligen View full profile
Debbie Parker Debbie Parker
Personal Assistant 0 reviews

About Debbie I started working at Chelton Brown in March 2009 as Renewals Administrator and was promoted to Supervisor in September 2009. I was promoted to View full profile
Julie Bryan Julie Bryan
New Business Manager 0 reviews

About Julie With almost 40 years experience in the property industry, predominantly in Northampton. I have worked in senior roles with large corporates, smaller agencies and running my own agency in the town cent View full profile
Edward Brown Edward Brown
Daventry Branch Manager 1 reviews

About Edward Having grown up around Chelton Brown from a young age, I always wanted to get involved and help whenever possible. Officially I started working in 2009 on Saturdays and holidays between studying, in a View full profile
Donna Copp Donna Copp
Department Manager 4 reviews

About Donna I have worked at Chelton Brown since October 2004 where I started as an administrator in our Lettings Department. Within two years I had moved to the Property Management department where I managed a p View full profile
Tracey Sample Tracey Sample
Property Manager 0 reviews

About Tracey I started work in 1996 with Property Management Services and was part of the merger of PMS Chelton Brown who then became Chelton Brown. I have enjoyed trying numerous different tasks throughout the ye View full profile
Victoria Copp Victoria Copp
Sales and Lettings Manager 2 reviews

About Victoria I originally joined the company In 2004 as a Lettings Administrator and quickly progressed to be a Lettings Negotiator. In 2008 I joined the Property Management team and received promotion to Property View full profile
Nicola Atkins Nicola Atkins
Property Management and Repairs Team Leader 0 reviews

About Nicola I joined the Repairs Team at Chelton Brown in May 2011. I have an extensive Administration background and the skills I have gained, help me fulfill my role within the company. I feel that I have settl View full profile
Edwina Lane Edwina Lane
Client Account Manager 0 reviews

About Edwina I started working for Chelton Brown in March 2009. I have always worked in an accounting environment and View full profile
Christian Halls Christian Halls
Client Account Controller 0 reviews

About Christian I started working at Chelton Brown at the beginning of 2007. I have always worked within an accounts department, since achieving a BA (Hons) Business Administration degree in 1998. Running a client ac View full profile
Charlotte Welsh - no image available Charlotte Welsh
Lettings Receptionist / Negotiator 0 reviews

About Charlotte I joined the Chelton Brown Northampton branch to help support the lettings team through sustained growth. I previously worked in retail whilst studying towards my Business Management Degree at the uni View full profile
Monika Puk Monika Puk
Accounts Administrator 1 reviews

About Monika I joined Chelton Brown in 2008 as a Block Manager and bring with me a wealth of experience of block/property management in and around Northampton. In 2009 I joined the Accounts team to concentrate on View full profile
Anita Howson Anita Howson
Administrator 2 reviews

About Anita I have worked for Chelton Brown since May 2003. As Lettings administrator I process the applicants referencing, produce tenancy agreements prior to the commencement of new tenancies, arrange and proce View full profile
Michelle Lamberton Michelle Lamberton
Admin Team Leader 1 reviews

About Michelle I have been with Chelton Brown since September 2010. I started as a temporary employee in the Property Management Department. In March 2011 I became a permanent member of staff dealing with the renewa View full profile
Marion Minter - upload your photo Marion Minter
Property Manager 1 reviews

About Marion I started working at Chelton Brown in February 2010. I previously worked in secretarial/accounting roles. I have passed NFOPP Technical Award in Residential Lettings and Property Management. View full profile
Georgina Stevenson Georgina Stevenson
Sales and Lettings Negotiator 3 reviews

About Georgina In May 2012, I joined Chelton Brown to work on Saturdays in the Daventry office before starting my apprenticeship after completion of my A-levels. After working in the Daventry office for six months c View full profile
Jas Badhan - no image available Jas Badhan
Accounts Administrator 0 reviews

About Jas I joined Chelton Brown in April 2015 as an Administrator in the Accounts Team.I have also worked in other departments within Chelton Brown thus gaining experience in the field. I am working towards th View full profile
Natalie Wilby - no image available Natalie Wilby
Administrator 1 reviews

About Natalie I joined Chelton Brown in December 2013 as an apprentice, working in the Administration Department. I have now achieved a Level 2 NVQ in Business and Administration and have also passed my NFOPP Techn View full profile
Hannah Wilkins - no image available Hannah Wilkins
Sales Chaser/ Negotiator 0 reviews

About Hannah I Joined Chelton Brown in December 2014 as a temporary member of staff to help both the Lettings and Sales Teams. I was then offered a permanent position in April 2015 as a Sales Chaser/ Negotiator. M View full profile
Alison Wilkins - no image available Alison Wilkins
Property Repairs Administrator 0 reviews

About Alison I have worked in residential lettings since 2006 for two independent agents, the second agency employed me to start up the lettings side of the business for them which when I left after 3yrs had a pro View full profile
Lynn Carson - no image available Lynn Carson
Repairs Administrator 1 reviews

About Lynn I joined the property maintenance department in March 2015 as a repairs administrator. I liaise with landlords, tenants and contractors to arrange for repairs and maintenance to be carried out so that View full profile
Isobel Zandona - no image available Isobel Zandona
Property Management Administrator 0 reviews

About Isobel I joined the Chelton Brown team at the end of April 2016 as a trainee property management and repairs administrator; liaising with landlords, tenants and contractors to carry out necessary repairs to View full profile
George Turland - no image available George Turland
0 reviews

About George I joined Chelton Brown in April 2016 as part of the Repairs Team. I work closely with our tenants, contractors and landlords to ensure properties are maintained to a good standard by arranging any rep View full profile
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Job vacancies

Please see a list of jobs available

Fees

For all prospective tenants:

Single applicant fee - £225 Inc. VAT
Joint tenancy - £265 Inc. VAT
Additional applicants (per tenant over the age of 18) - £65 Inc. VAT

In certain situations:

Guarantor fee* (if required)- £130 Inc. VAT

*A Guarantor may be required if you do not completely fulfill our affordability criteria. The Guarantor fee is in addition to the applicant fee.

Company Lets

Company let fee - £280 Inc. VAT

The fee(s) above cover the cost incurred by Chelton Brown in order to successfully set up the tenancy for you.

This fee(s) is/are payable to conduct your references and other administrative work. Chelton Brown will NOT hold the property until you provide all required documents and successfully pass your references.

The fee(s) is/are NON-REFUNDABLE.

It is therefore critical to provide accurate information about your employment and your financial position BEFORE payment of the fees in order to avoid disappointment at a later stage.
Last updated at 3:25 PM 15/06/2016 by Sali Brown

Complaints Procedure

Once a complaint is registered with the branch, a Manager will be allocated to investigate and respond to the complaint via phone and then follow up in writing.
Last updated at 3:25 PM 15/06/2016 by Sali Brown

Awards won by Chelton Brown, Northampton NN1 1DF

Branch rankings


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Opening hours


  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: 09:00 - 16:30
  • Sunday: Closed

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