Belvoir - Peterborough, PE4

18 reviews 2.3/5 rating
  • 54% valuation accuracy
  • 33% recommend
  • 50% fee satisfaction
No description available.
Belvoir

1022 Lincoln Road Peterborough
Cambridgeshire
PE4 6AA

01783 32150
Website not available

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Properties to Rent

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“ Worst agency ever... ”

Aug 01,2018
Minithumbdown
By: 'Igor'
Aug 01,2018
0 people found
this helpful
Belvoir is worst agency ever: - they haven't helped me in case of emergency - a wheel from my cycle was stole because they haven't arranged repairing of main gate(it should be locked) - it took 3 months to repair washing machine - ...
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Comment on agent fees
Bad.
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Oct 12,2017
Minithumbup
By: 'dermot'
Oct 12,2017
0 people found
this helpful
very happy with service very friendly and professional very easy online application i would have no hesitation in recommending belvoir...
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Comment on agent fees
average
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Oct 06,2017
Minithumbup
By: 'MrsPatel'
Oct 06,2017
0 people found
this helpful
I am a landlord and I am satisfied with the service I have received from Belvoir Peterborough. I would recommend to my friends and family....
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Comment on agent fees
Good
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Apr 14,2017
Minithumbup
By: 'Alex'
Apr 14,2017
1 people found
this helpful
Out of the 10+ letting agencies I engaged with here in the UK, they were the most helpful. I strongly recommend them. Keep up the good work....
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Comment on agent fees
Good
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Nov 21,2016
Minithumbdown
By: 'Upset Landlord'
Nov 21,2016
2 people found
this helpful
I have had 4 properties with them for over 10 years. In each property I have had issues, that ended up costing me money. They don't check properties often (in one I had a butterfly mural painted on an entire wall, which they failed to spot). Overall ...
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Nov 12,2016
Minithumbup
By: 'Leon'
Nov 12,2016
0 people found
this helpful
We are very impressed by belvior professionals manner and the way they always keep to their high standards that's only match by the staff kind and honest approach to their job which they show 100% commitment....
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Jun 13,2016
Minithumbdown
By: 'nb'
Jun 13,2016
4 people found
this helpful
Most awful agent. Had awful experience with the so called director dealing with maintenance issues-being heating and hot water-to the point I had to call environmental health who stepped in- I was quickly told to leave the property by them and 2 weeks later still no ...
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Dec 09,2015
Minithumbdown
By: 'berrycom'
Dec 09,2015
5 people found
this helpful
We have rented from Belvoir! for a couple of years, and the process of getting in is more expensive than most, so you expect better service. They do not actually provide good service though. Contacting Belvoir for any reason leads to a long wait on ...
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Comment on agent fees
Higher than anyone else in the local area, we fell in love with the house, not the agents.
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Sep 29,2015
Minithumbdown
By: 'SL'
Sep 29,2015
2 people found
this helpful
I used Belvoir as a first time landlord. Initially everything was fine, but then one day I got a call stating that the cooker spur lead to the meter would need replacing at a cost of around £1,500 + VAT. I got a second opinion from ...
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What agent could do to change your mind?
Used independent tradesmen, or at least declared there was a conflict of interest. Repay monies paid for work not carried out.
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Aug 16,2015
Minithumbdown
By: 'Kevin'
Aug 16,2015
3 people found
this helpful
I arranged to meet them at a house. After an hours drive, I arrive and wait and no one shows up. I call them and explain what's happened - the first time I ring the person on the other line pretended she couldn't hear me. ...
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May 08,2015
Minithumbdown
By: 'K Ryan - Adams'
May 08,2015
4 people found
this helpful
Absolutly appailing, when the end of ennancy was up, the amount of things that they tried to charge us for and the amount of money they quoted to do the work was absolutly disgraceful, and completley unecessery by anyones stretch of the imagination. they find ...
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Comment on agent fees
Pet fees they asked for ‚£150 for us to keep pets at the property, as a deposit, specific word used deposit, then when you leave they describe it as a fee thats non refundable, deceitful doesnt cover it.
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By: Belvoir Peterborough
Jul 01, 2015
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Dear Kerry, Thank you for your comments. We are extremely disappointed to read your comments and welcome you to contact the office directly so that we may discuss this with you and hopefully resolve any outstanding queries or concerns. Please follow our standard complaints procedure by writing to Belvoir Peterborough, 1022 Lincoln Road, Peterborough, PE4 6AS. We look forward to speaking to you Kind regards, Belvoir Peterborough ...
Jan 08,2015
Minithumbdown
By: 'Jeremiah'
Jan 08,2015
5 people found
this helpful
DO NOT use this letting agency. Slow to response to house maintenance problems or issues. Not Tenant-friendly. It will take a long time to refund back your deposit and will give you excuses when you call them to inquire about your deposit. The agency expect ...
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What agent could do to change your mind?
Slow to response to house maintenance issues.
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By: Emma Falco
Feb 10, 2015
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Dear Jermiah, Belvoir Peterborough is extremely disappointed to read your comments and sincerely apologise if you feel you have not received the high level of service you expected. Belvoir Peterborough is passionate about customer service and is deeply committed to solving genuine complaints. The vast majority of tenants understand that a property will require remedial maintenance at some stage during a tenancy, and specialist maintenance contractors are often unable to attend a property i ...
Nov 24,2014
Minithumbdown
By: 'Danny'
Nov 24,2014
3 people found
this helpful
From day 1 these are the problems encountered - after two months, nothing has been rectified: 1. the damage to walls, 2. damage to the stairway ceiling, 3. stained ceilings in the bedrooms and kitchen, 4. leaking kitchen sink drain which necessitated a plumber to replace the drain connection on ...
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What agent could do to change your mind?
Fix all defects prior to taking in a new tenant -
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Comment on agent fees
They don\'t deserve to get any fees for this attrociuos behaviour - they just do not care.
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By: Luke Clarke
Nov 28, 2014
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Hello Danny, I are sorry that you have experienced issues since moving in to your new home. Belvoir Peterborough truly value feedback (positive & negative); without feedback we wouldn't know about issues and we appreciate you letting us know so that we can get issues resolved as quickly as possible. Belvoir Peterborough are voluntary members of the Property Ombudsman, ARLA, Safe Agent & the National Approved Lettings Scheme. We assure you that we wouldn't become members of th ...
Jun 24,2014
Minithumbdown
By: 'huggz17'
Jun 24,2014
1 people found
this helpful
Very quick and efficient in getting viewings and application sorted out. However found that after you receive the keys, they do not want to know. There was mould in the fridge, dust from works, both extractor fans broken, including above the hob (all still not ...
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What agent could do to change your mind?
Agency fees were very high in comparison to others, and will find any excuse to get some payment from anyone
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Apr 28,2014
Minithumbdown
By: 'MJ'
Apr 28,2014
1 people found
this helpful
Can\'t speak about Belvoir in the rest of the country but the Peterborough office is a real cowboy outfit, do not use them. I had a problem with my boiler which took them months to fix despite numerous calls resulting in huge water bills ...
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Mar 16,2013
Minithumbup
By: 'JS'
Mar 16,2013
2 people found
this helpful
Agents were usually prompt in fixing any issue. Company could\'ve been a bit better about passing information between ourselves and the landlord, but overall service was good....
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Jul 19,2012
Minithumbup
By: 'PaulaT'
Jul 19,2012
0 people found
this helpful
I was a first time landlord when I came to Belvoir some years ago now and found their knowledge and advice to be invaluable when starting out. I have always found the staff to be helpful, fully trained and polite with excellent knowledge of the ...
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May 23,2012
Minithumbdown
By: 'unhappy honest tenant'
May 23,2012
12 people found
this helpful
Utterly appalling from the start. No hot water for 10 days, the keys barely opened the doors even with their \'trained\' staff, took 3 weeks of chasing to get a door both me and my partner could open. The balcony was coming off the walls and ...
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What agent could do to change your mind?
Care for the tenant, check things work before they rent properties and actually do what they say first time round. The handling of the dvd inventories and deposits needs vast improvement. Oh and attend all viewings rather than blaming you for them not being in their diary or leaving you in the rain outside a building for an hour!
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Areas covered
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Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
50% customers were satisfied with fees 54% accuracy of agent's valuations
Price range of properties reviewed
Sales No data
Letting
  • Min: £0
  • Max: £0



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
3 2 3 9 0 0 0 0 0 1

Fees

No fees set.

Complaints Procedure

No procedure available.

Awards won by Belvoir, Peterborough PE4 6AA

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Opening hours


  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: 09:00 - 15:00
  • Sunday: Closed

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