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    Luke Mason
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    Jonathan Hitchin
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    Jonathan Fiducia
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    Emma Nolan
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    Jenna Clark
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    Davinder Gharial
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    Megan Williams
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    Megan Williams
No description available.
Belvoir

32 Bancroft Hitchin
Bedfordshire
SG5 1LA

01462 433949

Aug 11,2016
Minithumbup
By:
Aug 11,2016
0 people found
this helpful
Belvoir have been extremely helpful from day one. As a first-time Landlord, they guided me through every part of the process and found me an excellent tenant. Every query, however small, is dealt with promptly and very efficiently. Emma and Megan have been especially helpful as has Jonathan, when I first approached Belvoir. No hesitation in recommending this great agency....
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Comment on agent fees
Very competitive.
Was this helpful? Yes
Jul 06,2016
Minithumbdown
By:
Jul 06,2016
3 people found
this helpful
DO NOT RENT from these guys. Robbery at its finest, not to mention some very, very lazy office staff. Be prepared to lose some deposit money as this lot will find ANY way possible to keep some of it! Never had this trouble in 20 years of renting properties worldwide! You have been warned people :-)...
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What agent could do to change your mind?
Bad
Comment on agent fees
Bad
Was this helpful? Yes
Apr 07,2016
Minithumbup
By:
Apr 07,2016
0 people found
this helpful
Myself and my partner had struggled to find an estate agent that genuinely wanted to help us find a property for ourselves and our little French Bulldog. Davinder went above and beyond to help find us a perfect house to rent with a fantastic landlord who was quick to help us out with any issues with the property. We would highly recommend Belvoir Hitchin. Thank you to Davinder and Craine for your hard work....
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Dec 04,2015
Minithumbup
By:
Dec 04,2015
0 people found
this helpful
The initial process of choosing a reliable,capable and honest Lettings agent for my property started off very poor due to some very unprofessional agents who only interests was their own which after more meetings with Lettings companies I nearly gave up the whole idea myself. Last chance telephone to Belvoir of Hitchin,I was greeted by Davinder Gharial who acted in a professional manner and explained everything in plain English and after a meeting at the property I knew Belvoir of Hitchin w...
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Was this helpful? Yes
Dec 01,2015
Minithumbdown
By:
Dec 01,2015
1 people found
this helpful
The service was not proffesional at all. They took me to a flat I didn't want to see instead of the one I was interested in. We visited other flats and both of them had people sleeping in the beds, they didn't contact them previously. So we couldn't actually see the house properly. Staff were fighting in the office....
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Was this helpful? Yes
By: Rebecca
Dec 08, 2015
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As I can't edit my review I would like to clarify that I didn't mean staff were fighting in a violent way. There was a bit of tension because of the misunderstanding with the keys. I have to say that the agent called us to apologize again and to try to find us a better flat. The fact that people were sleeping in the rooms when we arrived is not the agency's fault, but I was quite shoked that this happened twice in one morning. It was probably a bad day, but we appreciate their apologies and phon....
Nov 06,2015
Minithumbup
By:
Nov 06,2015
0 people found
this helpful
We found a property to buy as a buy-to-let. I visited 3 local letting agents about managing it. They all seemed capable but I decided to use Belvoir. The property was visited by John Fiduccia and later by Davinder Gharial and we took advice from both on what in their opinion needed doing to it to be successful in marketing it. They found & referenced what so far seem to be suitable tenants fairly quickly & the property was rented within a month of purchase completion. Tobie Hau was our m...
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Comment on agent fees
The fees seem to be in the right ballpark, which I would expect from an experienced agent.
Was this helpful? Yes
Apr 28,2014
Minithumbdown
By:
Apr 28,2014
1 people found
this helpful
Poor maintenance of property, no or unacceptable slow response Eg no bathroom taps for six months,, dirty when moved in, unhelpful response, inaccurate check out reports, unclear process, moving goalposts, we left early but on agreed date. they kept extending period we had to pay for and denied access all this time....
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What agent could do to change your mind?
respond to queries, be clear, be polite
Was this helpful? Yes
Mar 03,2014
Minithumbup
By:
Mar 03,2014
0 people found
this helpful
Extremely good communication and excellent advice from Emma. A trouble free experience and very pleased with the tenants that were "sourced". Thank you very much...
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Was this helpful? Yes
Feb 18,2014
Minithumbup
By:
Feb 18,2014
1 people found
this helpful
This young lady was very helpful and polite, Jenna is not a Negotiator but explained and assisted in the absence of her colleagues. If the rest of the staff are like her then I would rate this agent *****...
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Was this helpful? Yes
Jan 09,2014
Minithumbup
By:
Jan 09,2014
0 people found
this helpful
A have been tenant with Belvoir Hitchin for over a year now and I have always been extremely pleased with the service they have provided me. I would high recommend them as agents to all my friends who wish to rent a property....
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Was this helpful? Yes
Jan 07,2014
Minithumbup
By:
Jan 07,2014
0 people found
this helpful
The team at Belvoir Hitchin have always responded quickly to any queries and recently organised for my property to be decorated, which all went well, and looked good. I always receive payment and any reports on time. Megan Williams wasn\'t an option on the above staff list, but she has always been very helpful as well as Jonathan and Emma....
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Was this helpful? Yes
Dec 24,2013
Minithumbup
By:
Dec 24,2013
0 people found
this helpful
The experience with Belvoir Hitchin office has been first class ever since our initial enquiry. The customer service we have received has been exceptional. Any issue has been resolved with regular communication within the expected timescales which is a great peace of mind. Jonathan Fiducia is an excellent agent who always responds quickly and professionally....
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Was this helpful? Yes
Dec 23,2013
Minithumbup
By:
Dec 23,2013
0 people found
this helpful
We have rented our property for a number of years through Belvoir. They always provide an excellent service and we would recommend them without reservation....
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Was this helpful? Yes
Dec 20,2013
Minithumbup
By:
Dec 20,2013
0 people found
this helpful
Belvoir has been very good at handling our calls from the time we first contacted them in search of accomodationand have provided us with quality service throughout. These guys are proffessionals and would recommend anyone to contact them for any advice or arrangements regarding properties to let or sale. Keep the good work Belvoir....
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Was this helpful? Yes
Dec 20,2013
Minithumbup
By:
Dec 20,2013
0 people found
this helpful
I found Emma very friendly and she made herself available when we asked to organize a second visit of the property for the third tenant which couldn\'t be present the first time.Emma was also very clear and transparent on what was needed on our sides and always answered our questions at her very best convenience, by phone or email....
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Was this helpful? Yes
Dec 19,2013
Minithumbup
By:
Dec 19,2013
0 people found
this helpful
I needed to move into a property very quickly and the team at Belvoir were very helpful and efficient. They responded very quickly to my emails and apppointment requests and arranged viewings late in the evening which was great for me as I work in London. Overall very friendly to deal with....
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Was this helpful? Yes
Dec 19,2013
Minithumbup
By:
Dec 19,2013
0 people found
this helpful
We let this property and have been here for two and a half years. The process from viewing to finishing contracts was seamless. Luke was very professional and installed confidence in us that Belvoir would be the the right company to let through. I have been renting properties for over ten years and can honestly say that whenever we have had any issues that Emma Nolan has managed the situation with speed, care and efficiency. I can honestly say that Belvoir have been and continue to be the ...
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Was this helpful? Yes
Dec 19,2013
Minithumbup
By:
Dec 19,2013
0 people found
this helpful
What can I say........ Excellent customer service throughout the full process from finding me a tenant to actually getting them moved into my property. Exceptional communication was received at all times making sure I was fully aware of where we were in the process and ultimately the time scales involved in getting the tenant moved in. A great company to use making my first experience as a landlord pleasurable....
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Was this helpful? Yes
Dec 19,2013
Minithumbup
By:
Dec 19,2013
0 people found
this helpful
I had be struggling to find a property to suit my needs. I then tried Belvoir Hitchin and was impressed when I was greeted by the branch proprietor and he was incredibly helpful. Within 3 days he had located a flat, I viewed it and took it! I had a maintenance issue (blocked drain). One phone call and they got it fixed for me! Fantastic service and highly recommended. Joel Boorman...
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Was this helpful? Yes
Dec 19,2013
Minithumbup
By:
Dec 19,2013
0 people found
this helpful
As first time landlords my wife and I have benefited greatly from the high level of support and advice provided by Belvoir Hitchin & Stevenage - and from Jonathan Fiducia in particular. We now have two properties rented out and managed by Belvoir - and we plan to add more next year. I would have no hesitation in recommending Belvoir and Jonathan to any landlords looking to have their properties professionally managed by an agent....
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Was this helpful? Yes
Dec 16,2013
Minithumbup
By:
Dec 16,2013
0 people found
this helpful
I\'ve been renting the Benslow Lane property with Belvoir for more than a year now and have found the staff to be unfailingly courteous and helpful. I\'ve rated them "excellent" largely because I have owned investment properties myself in the past and generally found staff took little interest in regularly inspecting the place to make sure it was being maintained properly. One house I owned was rented by the estate agent\'s sister and she trashed the place and left owing rent! Belvoir ...
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Was this helpful? Yes
Dec 15,2013
Minithumbup
By:
Dec 15,2013
0 people found
this helpful
I have been with Belvoir for a number of years renting my property with a full management service as I live abroad. They have always been courteous, helpful and approachable dealaing with problems quickly and keeping in touch....
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Was this helpful? Yes
Nov 21,2013
Minithumbup
By:
Nov 21,2013
0 people found
this helpful
Very good service skills, quick to respond to queries and had a brilliant selection of properties. Thank you Emma and Jonathan for making this experience so easy....
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Was this helpful? Yes
Nov 20,2013
Minithumbup
By:
Nov 20,2013
0 people found
this helpful
I have been a landlord with Belvoir for two years and I am extremely happy with the professional service that they provide. They always keep me well informed, whether between tenancies in regards to viewings or during tenancies with the inspections that take place every three months. Thank you Belvoir- in particular for your most recent work in finding me new tenants so quickly!...
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Was this helpful? Yes
Nov 20,2013
Minithumbup
By:
Nov 20,2013
1 people found
this helpful
I was a new landlady and was looking for the right information. Luke made me feel at home by going through each point I was worried about. Both Luke and his team helped me get my property on the market and find the right tenant for me. I now have two properties with Belvoir Hitchin and both me ans the tenant are kept in the loop and the properties looked after. I would recommend this branch to any new and long term landlord for the great customer service and correct information....
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Was this helpful? Yes
Nov 19,2013
Minithumbup
By:
Nov 19,2013
2 people found
this helpful
After many meetings with other local letting agents, I decided to place my property with Belvoir. As a first time Landlady every member of staff that I dealt with there was extremely helpful and gave me all the advice I needed and more to assist me in renting out my property. I really couldn\'t recommend them enough. Professional, extremely knowledgeable and had my property rented out within 10 days of being on the market at their full recommended rental price. My tenants were great and ...
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Was this helpful? Yes
Sep 21,2013
Minithumbdown
By:
Sep 21,2013
2 people found
this helpful
SImply awful fridge broken for 6 months, the Director Luke Mason was unhelpful and arrogant. Washing machine boiled clothes I had to purchase. As an ex landlord of 8 properties an as a one time tenant of Belvoir Hitchin avoid Belvoir HItchin and Luke Mason at all costs....
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What agent could do to change your mind?
Unprofesional amateurs only interested in profit
Was this helpful? Yes
By: Luke Mason
Nov 19, 2013
View all comments (1)
Hi, The fridge was not broken but causing a humming noise which caused the tenant stress when trying to sleep and watch TV. We sent out engineers straight away who could not hear any noises. We then sent out an engineer specifically requested by the tenant who also couldn't find a fault, many visits later this was rectified by an engineer. The washing machine did break, however the tenant offered the landlord to buy a new one himself, the landlord agreed. We pride ourselves on delivering an....
Sep 17,2013
Minithumbdown
By:
Sep 17,2013
3 people found
this helpful
I am landlord and have used the Hitching branch several times, given plenty of chances to redeem themselves, but have now had it with them and looking for a way to complain right upto the top and get legal advise due to loss of earnings etc.. 1. Not bothered to process the direct debit filled in by my tenants. Meaning I had to organise this myself with them.. What do I pay them for...? 2. Cost on an Inventory £120 and this is not passed onto tenants...on top of this charge me another &...
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Was this helpful? Yes
By: Luke Mason
Nov 14, 2013
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This is a completely nonfactual and a false reference. We are proud, voluntary members of The Property Ombudsman, The National Approved Letting Scheme and Safe Agent which defines a code of conduct. We have never received this complaint to our office, our central office nor to any of the previously mentioned schemes. We have also never charged £120.00 to make amendments to an inventory nor have we released a deposit with a landlords permission. We pride ourselves on delivering a superior serv....
Jul 14,2012
Minithumbdown
By:
Jul 14,2012
12 people found
this helpful
Just dreadful. I am an experienced landlord moving overseas. I enquired about management.The manager was very rude and quite frankfully overly personal about my personal circumstances. The manager lacked knowledge in relation to yields and legislation . I asked about client money protection and he could not tell me what it means for landlords, but kept saying Belvoir are members of safeagent. I found him to be arrogant and more interested in telling me how successful he was rather than my specif...
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What agent could do to change your mind?
Did not use
Was this helpful? Yes
Nov 27,2011
Minithumbdown
By:
Nov 27,2011
7 people found
this helpful
AVOID THESE GUYS LIKE THE PLAGUE! I called up last week to make a viewing and all I could hear was arguing in the background of their office. Some kid attempted to take my details and got very abrupt with me when he mistyped my mobile number as if it was my fault. He continued to ask me very personal questions about my earnings and whether I could afford to rent the house and when I said I wasn\'t free to view that evening he rudely said \"do you want to see it or not?\". Overall, I fo...
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Was this helpful? Yes
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From Landlords From Tenants From Vendors From Buyers Other
13 1 10 4 0 0 0 0 1 2
Luke Mason - upload your photo Luke Mason
4 reviews

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Jonathan Hitchin - upload your photo Jonathan Hitchin
1 reviews

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Jonathan Fiducia - upload your photo Jonathan Fiducia
2 reviews

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Emma Nolan - upload your photo Emma Nolan
4 reviews

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Jenna Clark - upload your photo Jenna Clark
1 reviews

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Davinder Gharial - upload your photo Davinder Gharial
3 reviews

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Megan Williams  - upload your photo Megan Williams
2 reviews

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Megan Williams - upload your photo Megan Williams
1 reviews

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