96% lettings valuation accuracy
99% lettings fee satisfaction
Independent Property Management AgentsProviding expert advice and letting agent services to Landlords across Somerset since 2011
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Independent Property Management Agents
Providing expert advice and letting agent services to Landlords across Somerset since 2011
Providing expert advice and letting agent services to Landlords across Somerset since 2011
...left to get your reviews in for the
2024
allAgents People Awards
Latest Reviews
View all Reviews 89
14th Aug 2020
reviewed by 'Tonicha'
14th Jul 2020
reviewed by 'Vanya'
13th Oct 2019
reviewed by 'Nick'
3rd Oct 2019
reviewed by 'Anne'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 96% | 99% | £395 | £2,100 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 54 | 0 | 29 | 0 | 0 | 0 | 0 | 0 | 6 | 0 |
Areas covered
- BA5
- BA6
- BA16
- BA4
- BA5
- TA3
- BA5
- TA2
Address
The Nib, Priory Health Park, Glastonbury Road
Wells
Somerset
BA5 1XJ
01749 672 678
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Members of
Rankings
Latest Properties
No Properties
Aug 25,2016
Aug 25,2016
0
people found
this helpful
this helpful
We were first introduced to Stuarts residential by flyer. We have had 3 properties rented out with Stuart and find him courteous ,considerate ,and efficient and effective...
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Comment on agent fees
Competive
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Aug 05,2016
Aug 05,2016
0
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Excellent, personal service. Not a commendation I give lightly, but one based on a comparison with an upmarket agent I use in a different part of the country. I am grateful for the reminders and help that Stuart gives to cope with current regulations and ...
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Comment on agent fees
Very fair charges for prompt and reliable service with no hidden extras.
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Jun 30,2016
Jun 30,2016
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Stuart Residential Ltd has never let me down, very prompt and efficient service to market, review and advertise my property, both Lois and Stuart have worked well on this property together for me and they found a tenant very quickly, always in constant contact to ...
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May 17,2016
May 17,2016
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I am very impressed with standard of service. I could not fault either of the agents. This is my first property rental and they have helped me immensely. They have been very efficient and a joy too work with....
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Comment on agent fees
The fees are very competitive. All fees are explained fully.
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Mar 25,2016
Mar 25,2016
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Stuart has acted for me on several occasions and I have always found him to be extremely helpful and honest. Nothing is too much trouble for him and he invariable comes up with the answer. I have had no hesitation in recommending him to other ...
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Comment on agent fees
For the service provided I think they are reasonable
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Mar 22,2016
Mar 22,2016
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Both Stuart and Lois have been a pleasure to deal with. I would not hesitate to recommend them to any landlord. Any queries have been immediately answered and the whole process has been well managed throughout....
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Comment on agent fees
Agent fees are both fair and clear - no hidden "extras"!
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Mar 16,2016
Mar 16,2016
0
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We have property under management with different organisations across the country and would recommend Stuarts for its professional, speedy and friendly service which compares very favourably with any other firm....
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Comment on agent fees
fair
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Mar 10,2016
Mar 10,2016
0
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Fantastic service. I would highly recommend the agency. Great communication, very friendly helpful staff and a fast stress free move....
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Comment on agent fees
Very reasonable, references and checks were carried out professionally and quickly.
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Mar 09,2016
Mar 09,2016
0
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Catherine is efficient and reassuring. I have every confidence that any request big or small will be dealt with a fair and pragmatic manner....
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Comment on agent fees
I think they're fair and are fairly typical of the market place
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Dec 21,2015
Dec 21,2015
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I have rented my property through Stuart Nash for about 8 years now. He has always been very helpful, knowledgeable, patient and supportive, answering any questions I have straight away - even on a Sunday. I trust him completely and wouldn't dream of using anyone else....
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Comment on agent fees
The rental fees charged are very reasonable indeed.
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Dec 18,2015
Dec 18,2015
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Having 'shopped' around a few letting agents in the area, we found Stuart Nash to be the only agent who was honest, forcoming and helpful with information, making the process of finding and retaining a tennant, along managing the property extremely easy!...
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Comment on agent fees
Fee's charged by Stuart Nash are slightly cheaper than other agencies in the area, but what really won us over was the lack of hidden charges within the contract!
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Dec 09,2015
Dec 09,2015
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Stuart was very helpful and knowledgeable when advising us about renting our property and then finding a suitable tenant. He made the whole process straightforward and stress free...
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Dec 04,2015
Dec 04,2015
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It is always difficult trying to find an agent that you are confident with when you are not from the area and have limited knowledge.
I found Stuarts Residential to be very professional and extremely helpful. They delivered on all aspects of letting my property ...
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“Excellent. Friendly, professional, supportive, quick to help, great value. Highly, ......”
Nov 30,2015
Nov 30,2015
0
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Excellent. Friendly, professional, supportive, quick to help, great value. Highly, highly recommend. They are always on the ball, they are personal and reliable and make you feel you'll be looked after not ripped off!...
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Nov 27,2015
Nov 27,2015
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Stuart's Residential found us a tenant very quickly. They were friendly and helpful. We would definitely use them again....
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Comment on agent fees
The fees paid were very reasonable
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Nov 27,2015
Nov 27,2015
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Stuarts Residential found our existing tenants last year, all of the staff were very helpful, very flexible and 100% committed to helping us find the right tenants for our property. They did this by taking the time to understand our particular requirements for our property....
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Nov 26,2015
Nov 26,2015
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Stuart has let my Annexe twice He is a very professional person and always gives me good advice on how to go about making my property ready for new tenants.
He gave good advice when I had problems with my tenants....
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Nov 26,2015
Nov 26,2015
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I have used Stuarts Residential for many years now, and have always been happy with their service. They are professional, easy to contact and friendly. I would recommend them....
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Nov 26,2015
Nov 26,2015
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Last year I used Stuarts Residential to find me a tenant for a property I own. They were actually recommended to me by a local estate agent. I found the staff I dealt with there extremely helpful. They made the task very easy for me. ...
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Comment on agent fees
Good advice
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Nov 26,2015
Nov 26,2015
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Simply superb service every time from an especially attentive and supportive team.
Totally reliable and reputable. Could not recommend them highly enough....
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Nov 25,2015
Nov 25,2015
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The staff at Stuarts Residential gave excellent service whilst sourcing my tenant and kept me up to date during the whole procedure, making it very painless....
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Attachments
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Nov 25,2015
Nov 25,2015
0
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Stuart is incredibly professional and knows all there is to know about letting. His services were tailored to meet my needs and are so far excelling expectations. Lois is a lovely girl, a pleasure to deal with and keeps on top of things. I would ...
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Nov 25,2015
Nov 25,2015
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Stuarts Residential and Stuart Nash have been extremely helpful and professional from the start and at every stage of managing our property. They found tenants promptly and are very communicative as well as charging reasonable rates....
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Nov 25,2015
Nov 25,2015
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Stuarts Residential Limited act as our agents in finding and securing tenants for our entire portfolio. We use them as a tenant finding and referencing service and over the last 3 years they have been 100% in finding good tenants. They will also deal with tenants queries ...
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Comment on agent fees
The fees charged are very reasonable
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Nov 20,2015
Nov 20,2015
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I have been absolutely delighted with the service that I received from Stuart and his staff over a 2 year period, and would definitely recommend Stuart's Residential to anyone living in the somerset area....
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Nov 06,2015
Nov 06,2015
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I have known Stuart for a number of years and he has always provided me with a service that is quite distinctive from other Companies I have used in the past. He has an excellent attention to detail and appears to keep up to date ...
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Comment on agent fees
Comparable
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Sep 28,2015
Sep 28,2015
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Stuarts Residential were very efficient and friendly and helped with any queries we had when we moved into the area. Highly recommend them....
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Sep 26,2015
Sep 26,2015
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We were very pleased with the stress free service which was very quick, straight forward and clear and simple. Great customer service from all staff which was a blessing compared to other agents. Would highly recommend this agent to others and would definitely use again....
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Comment on agent fees
Very compatible.
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Sep 17,2015
Sep 17,2015
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Excellent service received from Stuarts Residential, this is the second time we have used them for renting out our house. They have found a tenant quickly and dealt with everything for us. Would definitely recommend to others and will be using Stuarts Residential again....
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Comment on agent fees
Fees are excellent.
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Stuart
(62)
Lois
(37)
Lydia
(11)
Garry
Vendor Fees
No fees set.Landlord Fees
No fees set.Tenant Fees
Permitted charges in accordance with the Tenant Fee Act 2019:Under the terms of the Tenant Fee Act if you enter in to an Assured Shorthold Tenancy, payments which may apply are as follows:
Rent:
Payable in advance on the 1st day of the month.
Deposit:
5 weeks’ or 6 weeks’ rent depending upon the rental amount
Holding Deposit:
Maximum 1 weeks’ rent
Early Termination When Requested by the Tenant(s):
A charge not exceeding the financial loss experience by the Landlord(s)
Default Charge for Late Payment of Rent:
Limited to interested charged at 3% above Bank of England base rate, when rent is more than 14 days late
Default charge for replacement of lost key or security device:
Equivalent to the cost incurred
Changing the tenancy related paperwork after the commencement of the tenancy:
£50.00 inclusive of VAT (£41.67 excluding VAT)
Other Information:
Stuarts Residential is accredited by SafeAgent (www.safeagents.co.uk)
Client Money Protection (CMP) provided by SafeAgent (www.safeagents.co.uk)
Independent Redress provided by The Property Ombudsman Scheme (TPOS) (www.tpos.co.uk) Last updated at 20/10/2022, 11:37 AM by Stuart Nash
Complaints Procedure
We are committed to providing a professional service to all our clients and customers. If things go wrong, we need you to tell us about them. This will help us to improve our service going forward and resolve issues as soon as possible.
If you have a complaint, please put this in writing (letter or e-mail) to us. We will then acknowledge and respond in line with the timescales and stages set out below.
Stage 1 – Your Complaint
Please put your complaint in writing either by letter or e-mail and address it to Stuart Nash – Managing Director. Please include as much detail as possible, including dates, names of any members of you dealt with, and where you can enclose/attach any supporting evidence.
The Nib, Priory Health Park, Glastonbury Road, Wells, BA5 1XJ
[email protected]
Stage 2 – Our Acknowledgement
Timescale: Within 3 working days of receiving your complaint
Your Complaint will be acknowledged, and we will start our in-house complaints process.
Stage 3 – Our Investigation
Timescale: Within 15 working days of receiving your complaint
Your complaint will be investigated, and Stuart Nash will provide a formal written response addressing your specific complaints and proposing resolutions where appropriate
Stage 4 – Final Viewpoint
Timescale: Within 15 working days of receiving your request for a further review.
If you remain dissatisfied, you should contact us again and we will conduct a separate review to take place by Stuart Nash. This will outline our final viewpoint on the matter.
Stage 5 – The Property Ombudsman
Timescale: You must refer your complaint to the Ombudsman within 12 months of receiving our final viewpoint letter
If our final viewpoint letter does not resolve matters (or more that 8 weeks has elapsed since the complaint was first made) you can request and independent review from the Property Ombudsman without charge.
The Property Ombudsman, Milford House, 43-55 Milford Street, Salisbury, SP1 2BP
01722 333 306
[email protected]
www.tpos.co.uk
If we have not addressed your complaints within eight weeks, you can refer your complaint to the Ombudsman. No charge will be made for any complaint we handle.
Last updated at 10:37 AM 20/10/2022 by Stuart Nash
If you have a complaint, please put this in writing (letter or e-mail) to us. We will then acknowledge and respond in line with the timescales and stages set out below.
Stage 1 – Your Complaint
Please put your complaint in writing either by letter or e-mail and address it to Stuart Nash – Managing Director. Please include as much detail as possible, including dates, names of any members of you dealt with, and where you can enclose/attach any supporting evidence.
The Nib, Priory Health Park, Glastonbury Road, Wells, BA5 1XJ
[email protected]
Stage 2 – Our Acknowledgement
Timescale: Within 3 working days of receiving your complaint
Your Complaint will be acknowledged, and we will start our in-house complaints process.
Stage 3 – Our Investigation
Timescale: Within 15 working days of receiving your complaint
Your complaint will be investigated, and Stuart Nash will provide a formal written response addressing your specific complaints and proposing resolutions where appropriate
Stage 4 – Final Viewpoint
Timescale: Within 15 working days of receiving your request for a further review.
If you remain dissatisfied, you should contact us again and we will conduct a separate review to take place by Stuart Nash. This will outline our final viewpoint on the matter.
Stage 5 – The Property Ombudsman
Timescale: You must refer your complaint to the Ombudsman within 12 months of receiving our final viewpoint letter
If our final viewpoint letter does not resolve matters (or more that 8 weeks has elapsed since the complaint was first made) you can request and independent review from the Property Ombudsman without charge.
The Property Ombudsman, Milford House, 43-55 Milford Street, Salisbury, SP1 2BP
01722 333 306
[email protected]
www.tpos.co.uk
If we have not addressed your complaints within eight weeks, you can refer your complaint to the Ombudsman. No charge will be made for any complaint we handle.
Best Letting Agent in Wells 
