• upload your photo
    Shannon
  • upload your photo
    Ali
  • upload your photo
    Natalie
  • upload your photo
    Nick
  • upload your photo
    Jenna
  • upload your photo
    Yasmin
  • upload your photo
    Florence
  • upload your photo
    Matthew
  • upload your photo
    Peter
  • upload your photo
    Ian
  • upload your photo
    James
  • upload your photo
    Caroline
  • upload your photo
    Daniel
  • upload your photo
    Ahmed
  • upload your photo
    Charlotte
  • upload your photo
    Lexy
  • upload your photo
    Laura
  • Kate
    Kate
  • upload your photo
    Rebekah
  • upload your photo
    Aaron
  • upload your photo
    Lauren
  • upload your photo
    Kevin
  • upload your photo
    Marc
  • upload your photo
    Jess
  • upload your photo
    Geoff
No description for branch.

1 Universal Square, Devonshire Street North
Manchester
Greater Manchester
M12 6JH
0800 068 7935

 


Properties for sale
Properties for rent
Jul 27,2016
Minithumbup
By:
Jul 27,2016
Featured Review
0 people found
this helpful
I found the springbok team very helpful and efficient a much better alternative to purple bricks who I had used previously....
read full review
Comment on agent fees
FAIR
Was this helpful? Yes
By: Springbok Properties
Jul 27, 2016
Hi Lindsay, thank you for taking the time to write a review. As you can see from our recommended rating on All Agents we pride ourselves on fantastic customer service so it's great to hear your positive comments. We have passed your kind words on to the property experts who were looking after you throughout the process. Good luck with everything and if you know of anyone who is looking to sell we would be happy to help them achieve a sale on their property. Kind regards, Springbok Properties....
Jul 27,2016
Minithumbdown
By:
Jul 27,2016
Featured Review
0 people found
this helpful
Just bought my first house with the help from Springbok! Great service provided through the the transaction and would definitely use them in the future!...
read full review
What agent could do to change your mind?
Was this helpful? Yes
By: Springbok Properties
Jul 27, 2016
Hi Laura, thank you for the positive feedback. We are just happy we were able to help you through the process of finding your first home. We wish you all the best and your feedback has been passed on to Myriam and Ben. If you know anyone who is interested in selling their property we would be happy to help them secure a sale. Kind regards, Springbok Properties....
Jul 26,2016
Minithumbup
By:
Jul 26,2016
Featured Review
0 people found
this helpful
after putting our property with other agents with no luck we tried springbok who found a buyer within 48hrs and sale was completed we were very pleased with the service and stress free we would like to thank ben and lewis for all their help and support....
read full review
Comment on agent fees
agents fees were good for the service and finding a buyer very quickly
Was this helpful? Yes
By: Springbok Properties
Jul 27, 2016
Hi Pearl, thank you for your positive review. Around 60% of the sales we are achieve are within 30 days so to here we were able to achieve a sale within 48 hours is fantastic to hear. We have passed your feedback on to Ben and Lewis. Good luck for the future and if you do know of anyone else who is looking to sell we would be happy to try help them achieve the same. Kind regards, Springbok Properties....
Jul 25,2016
Minithumbup
By:
Jul 25,2016
Featured Review
0 people found
this helpful
Natalie was brilliant we could not have asked for a better agent to help us with our sale. We were really happy with the service provided. She went above and beyond to help us. Penny...
read full review
Comment on agent fees
Satisfactory
Was this helpful? Yes
By: Springbok Properties
Jul 26, 2016
Hi Penny, thank you for taking the time to write a review. It's great to hear how happy you were with the service. We have passed your feedback on to Natalie and the other agents who dealt with you through the process. All the best with the move and if you know anyone who is thinking of selling their property please let us know as we would be happy to help. Kind regards, Springbok Properties....
Jul 04,2016
Minithumbup
By:
Jul 04,2016
Featured Review
0 people found
this helpful
ali was great thanks for all your hard work.very pleased with the service I received top class.very impressed with how quick everything was completed. g...
read full review
Comment on agent fees
great
Was this helpful? Yes
By: Springbok Properties
Jul 27, 2016
Hi Christine, thank you for taking the time to write this review. We are pleased you were impressed with the service we provided. If you do know of anyone else who is interested in selling their property please let us know and we will be happy to help. Kind regards, Springbok Properties....
Jul 25,2016
Minithumbdown
By:
Jul 25,2016
0 people found
this helpful
Absolutely terrible service received. I have waited 18 days for a response to my compliant via email and have tried again today but again with no joy. When they wanted us to sign up there were non stop telephone calls but as soon as the contract was signed it came to light that the patter we initially recieved about a hoard of investors was farsical. We were discussed with the salesmans service and he had me waiting 90 minutes in our empty property one evening waiting for a non existent viewer...
read full review
What agent could do to change your mind?
Was this helpful? Yes
By: Springbok Properties
Jul 27, 2016
Thanks for taking the time to write this review. It's disappointing you feel we haven't lived up to our high standards. Unfortunately, your property didn't attract the level of interest we expected within the first 2-4 weeks but I can see there was regular communication between ourselves. We do sell in the region 230 properties a month with 60% of these properties selling within 30 days. There are occasions when a property might take a bit longer to achieve a sale but we try to work with every v....
Jul 12,2016
Minithumbup
By:
Jul 12,2016
2 people found
this helpful
Awful service. Having been told by their salesman they had a pool of investors ready and waiting to buy a property like ours and assured that they fully expected to have sold it within 3 weeks, they failed to secure a single viewing in 4 weeks, let alone generate any offers. We received no communication regarding the marketing progress apart from an introductory call at the beginning and a response to our chaser after 2 weeks. Their fees are about 30% more than a traditional estate agent, ye...
read full review
Was this helpful? Yes
Jun 23,2016
Minithumbdown
By:
Jun 23,2016
1 people found
this helpful
Terrible service. The valuer suggested they'd be able to sell our property within 30 days and that the higher than average fees was due to their access to an exclusive database of buyers. They didn't explain that if we marketed straight away (during the cooling off period), we'd be liable to pay a fine if we then changed our minds. They didn't explain that I would be conducting the viewings. The listing itself had terrible pictures and the floorplan measurements were incorrect! Due to thei...
read full review
What agent could do to change your mind?
Was this helpful? Yes
By: Springbok Properties
Jun 28, 2016
Hi Grey, thank you for taking the time to write this review. I am very disappointed to hear that your experience did not live up to our high standards and expectations. On average we sell over 60% of our new listings within 30 days for figures our vendors are very happy with. Unfortunately in this instance your on wards purchase did sell before we could get an offer for your property. We have tried to call you regarding these issues and to find a resolution. As we are committed to improving our ....
By: Grey
Jul 28, 2016
View all comments (3) For the record, no such attempt to call me was made. The fact that the company would openly lie in a review response just to make themselves look good, speaks volumes.
By: Springbok Properties
Jul 29, 2016
View all comments (3) Hi Grey, thank you for your reply. I can see an attempt was made where a message was left on your voicemail. We will attempt to call you again as we are always looking to improve our service. Kind regards, Springbok Properties
Jun 10,2016
Minithumbup
By:
Jun 10,2016
1 people found
this helpful
Excellent service, within two weeks had multiple viewers and a final high bidder. Were efficient, helpful and friendly. Definitely recommend....
read full review
Comment on agent fees
High fees, but include solicitor, and still fetched more than local estate agent said.
Was this helpful? Yes
By: Springbok Properties
Jun 10, 2016
Hi Terry. Thank you for choosing Springbok Properties. We are so pleased that your property sold so quickly and for more than it was valued for, we are always aiming to exceed our clients expectations, quick sales and customer service are our priority. Thanks, Springbok Properties.....
Jun 09,2016
Minithumbup
By:
Jun 09,2016
2 people found
this helpful
It's always a step into the unknown when working with online estate agents but our experience buying a house through springbok was a very enjoyable one, easy to contact and very professional. It took just 10 weeks from offer to moving in and they helped negotiate a earlier move date than expected. Thank you springbok!...
read full review
Was this helpful? Yes
By: Adam Nicholls
Jun 10, 2016
Hi Adam. Thank you for your feedback. All of our staff are committed to ensuring everyone receives a great service, they will be thrilled to hear you were so pleased that your buying experience was quick and well communicated. Thanks, Springbok Properties....
May 24,2016
Minithumbdown
By:
May 24,2016
0 people found
this helpful
I had difficulty trying to contact Laura, who was rarely available to answer the phone therefore had to leave messages, lack of communication between Springbok and solicitors was unbelievable The whole experience left me feeling totally exasperated by the lack of professionalism, . Needless to say sadly I did not sell my house....
read full review
What agent could do to change your mind?
Comment on agent fees
Excessive £4000.00 +VAT
Was this helpful? Yes
By: Springbok Properties
Jun 10, 2016
Hi Margaret. Thank you for your review, your comments are highly important to us. We are constantly looking to improve our services and appreciate this opportunity to investigate your experience further. I would really appreciate you contacting us to provide further information about your property via email to customerservicemanager@springbokgroup.co.uk Thanks, Springbok Properties....
May 20,2016
Minithumbup
By:
May 20,2016
4 people found
this helpful
SpringBok did what they said they would. Sold my property very quickly and attains more than I expected. A good job, well done, end of....
read full review
Comment on agent fees
Fees' are always higher than you want them to be but in this case, the fees were justified for a job well done.
Was this helpful? Yes
By: Adam Nicholls
Jun 10, 2016
Hi David. Thank you very much for your positive comments. It's great to hear that we exceed your expectations in both speedy timescales and a higher market value for your property than you expected. Thank you for selling with Springbok Properties....
May 16,2016
Minithumbdown
By:
May 16,2016
4 people found
this helpful
Been with springbok for 12 weeks after they promissed they could sell my property in 4 weeks because they had so many investors lined up on their books ready to purchase in my area, they failed to come forward with these so called investors and we only had 1 viewing 2 weeks ago and as yet not recieved any feedback from Springbok. From my experience all the springbok team are interested in is to drop the price and make promisses they clearly are not able to commit to. The local rep that was sent ...
read full review
What agent could do to change your mind?
Fees would be fine if they delivered what they promissed
Comment on agent fees
Fees would be fine if they delivered what they promissed
Was this helpful? Yes
By: Adam Nicholls
Jun 10, 2016
Thank you for your review. We do take all feedback very seriously whether negative or positive. From your comments it is difficult to specify a property which this relates to. We are very keen to talk to you about these comments and resolve your issues, please email your name and property to customerservicemanager@springbokgroup.co.uk Thanks, Springbok Properties....
May 12,2016
Minithumbup
By:
May 12,2016
2 people found
this helpful
Very pleased with the service from Springbok. Generated lots of viewers and enabled a prompt sale at a good price after being on the market for a long time with another agent. Good contact and communication throughout. Would definitely recommend....
read full review
Comment on agent fees
Fees slightly higher than standard agent but did a better job so worth it.
Was this helpful? Yes
By: Springbok Properties
Jun 10, 2016
Hi Lynne. Thank you so much for your comments. We were so pleased to get an acceptable offer for you after 22 days, especially as two local agents struggled to sell after a combined 534 days on the market. All the best with your future plans, Springbok Properties.....
May 04,2016
Minithumbup
By:
May 04,2016
2 people found
this helpful
I found Springboks service absolutey fantastic Ryan Ruscoe and Natley help me a lot working with them was a pleasure and i would recommend their service to any body selling their house thanks again to springboks special thanks to Ryan and Natalie...
read full review
Comment on agent fees
good
Was this helpful? Yes
By: Springbok Properties
Jun 10, 2016
Hi Sohail. Thank you for choosing Springbok Properties. Ryan really utilised our marketing methods to get 19 viewings and market value for you in a short space of time. Natalie is so please to hear that you would recommend her personable service to your friends and family. Thanks, Springbok Properties.....
Apr 26,2016
Minithumbup
By:
Apr 26,2016
2 people found
this helpful
As the purchaser of the property I was very impressed by the excellent service provided. Laura kept me appraised during all the aspects of the sale....
read full review
Comment on agent fees
Not applicable
Was this helpful? Yes
By: Springbok Properties
Jun 10, 2016
Hi Janet. Thank you for your positive review. All of our staff pride themselves on great customer service and really appreciate your comments. We hope you enjoy your new home! Thanks, Springbok Properties....
Apr 26,2016
Minithumbup
By:
Apr 26,2016
1 people found
this helpful
Natasha Lee was an excellent agent, she knew her stuff! She answered each and every query so I always knew what was happening. Also, Natasha always, always phoned me back when I had left a message, even if it was at the end of the day. Superb!...
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: Springbok Properties
Jun 10, 2016
Hi Carole. Thank you for choosing Springbok Properties to sell your property and for such a positive review. Our staff are widely experienced in property sales and support all of our customers through their journey. Customer experience is key to our mission, thank you for your kind words. Springbok Properties....
Apr 25,2016
Minithumbup
By:
Apr 25,2016
1 people found
this helpful
I was a little sceptical at first but the staff are helpful and did keep in touch during the sale process and did a quick recovery when my initial buyer let me down at the exchange stage...
read full review
Comment on agent fees
You know your cost up front and accept a small hit on value for faster sale
Was this helpful? Yes
By: Springbok Properties
Jun 10, 2016
Hi Ade. Thank you for your positive review it's great for our staff to have such good feedback as they are so committed to our customer's experience. Thanks, Springbok Properties....
Apr 25,2016
Minithumbup
By:
Apr 25,2016
1 people found
this helpful
Overall an excellent experience from first contact with Ahmed , through the valuation process and online listing generating an initial offer within a few days which Ahmed negotiated up to an acceptable level. Once the offer had been accepted Emma was very quickly in touch and kept us fully informed right through to completion . An absolute pleasure dealing with both Ahmed and Emma...
read full review
Comment on agent fees
Initially thought the fees were rather expensive, also though they included ALL solicitors fees which was NOT the case and ended up paying quite a bit more than initially quoted
Was this helpful? Yes
By: Springbok Properties
Jun 10, 2016
Hi Harry. Thank you for such a positive review. Ahmed and Emma really appreciate your feedback and were thrilled they could get you a market value offer in just 5 days of being on the market. Thanks, Springbok Properties....
Apr 22,2016
Minithumbdown
By:
Apr 22,2016
0 people found
this helpful
Awful. Couldn't organise a straight forward viewing. Vague and unhelpful staff. Switchboard staff patronising and hopeless. A total shambles....
read full review
What agent could do to change your mind?
Was this helpful? Yes
By: Springbok Customer Services
May 16, 2016
Thank you for taking the time to write this review. I am very disappointed to hear that your experience with ourselves did not live up to our high standards and expectations. On average we arrange over 1000 viewings for our properties every week, unfortunately in this instance the viewing did run a little later than scheduled. We have tried to call you regarding this issue and to find a resolution. As we are committed to improving our service in every area and are aiming for a 5 star service, we....
Apr 21,2016
Minithumbup
By:
Apr 21,2016
1 people found
this helpful
Excellent service from Ryan with many viewings arranged and all with finance in place. Rachel very supportive and tenacious. All round excellent better than other two agencies we had been with....
read full review
Comment on agent fees
Reasonable
Was this helpful? Yes
By: Springbok Properties
Jun 10, 2016
Hi Chris & Babs. Thank you for taking the time to write a review. We are dedicated to impressing our customers and are delighted we could find you a buyer in less than 30 days. Thanks, Springbok Properties....
Apr 14,2016
Minithumbdown
By:
Apr 14,2016
3 people found
this helpful
Rang the Manchester branch one afternoon was put through to Barbara who told me that if I could not make it to one of the viewings for that evening, it's likely to be sold after a lot of viewings and a few offers. Asked a few questions about the property to which her tone of voice dropped and seemed annoyed like it was an inconvenience to her. I then rang the national office two days later asking for another agent to handle my query, lo and behold I was put forward to Barbara. The property was i...
read full review
What agent could do to change your mind?
Was this helpful? Yes
By: Springbok Properties
May 16, 2016
Thank you for your comments Ed, it's disappointing to hear that you felt the communication was an issue and you didn't get to view the property, we want every one of our customers to have a 5 star service with ourselves. As our marketing generates so much interest we assign each property to a dedicated sales negotiator to handle the high volume of viewing requests. We have tried to call you regarding your potential search criteria so you can be contacted as soon as we have a new property to view....
Apr 12,2016
Minithumbup
By:
Apr 12,2016
1 people found
this helpful
I found both people I dealt with at Springbok very friendly and professional, but mostly I dealt with Jess Langlands. She helped my purchase to complete before a deadline which saved me money, and I felt that the service provided was excellent. As a buyer, wouldn't hesitate to recommend. Great to have Jess in your corner. Thank you again....
read full review
Comment on agent fees
Not applicable, as a buyer.
Was this helpful? Yes
By: springbok properties
Apr 13, 2016
Thankyou for taking the time to complete a review. Your feedback has been passed to Jessica and the Team. We are extremely happy to hear you were satisfied with the service you received from ourselves and we would like to wish you all the best for the future, and please do not hesitate to contact us should you need our services again. Warm Regards - All the Team at Springbok....
Apr 08,2016
Minithumbup
By:
Apr 08,2016
0 people found
this helpful
Many thanks to the professional staff, particularly Laura O'Brien. The sale of the house went swiftly and without any stress to myself, as it was sold through a divorce settlement. Would have no qualms in recommending yourselves to family or friends....
read full review
Comment on agent fees
Considering that everything was included, fees reflected in the service provided.
Was this helpful? Yes
By: Laura O'Brien
Apr 11, 2016
Thankyou for taking the time to complete a review. Your feedback has been passed to Laura and the Team. We are extremely happy to hear you were satisfied with the service you received from ourselves and we would like to wish you all the best for the future, and please do not hesitate to contact us should you need our services again. Warm Regards - All the Team at Springbok................................
Apr 07,2016
Minithumbup
By:
Apr 07,2016
0 people found
this helpful
I would like to thank Alistair for all his help getting me my dream home . He made it stress free and was so helpful and was always available to take my calls if I needed any information . Alistair was always very friendly and treated me with respect . He also kept me updated with every step of the purchase thanks Alistair...
read full review
Was this helpful? Yes
Apr 05,2016
Minithumbup
By:
Apr 05,2016
2 people found
this helpful
Excellent service provided by Laura at Springbok Properties. She was professional, endeavoured to answer any queries and if on occasion unable to take my call, would always ring me back asap. She kept me well informed throughout the process. I have no hesitation in recommending Laura and Springbok properties...
read full review
Was this helpful? Yes
By: Laura O'Brien
Apr 05, 2016
Thankyou for taking the time to complete a review. Your feedback has been passed to Laura and the Team. We are extremely happy to hear you were satisfied with the service you received from ourselves and we would like to wish you all the best for the future, and please do not hesitate to contact us should you need our services again. Warm Regards - All the Team at Springbok............................
Apr 04,2016
Minithumbup
By:
Apr 04,2016
0 people found
this helpful
I would recommend Springbok Properties to anybody. I was really dreading the process of selling my home as another property nearby had taken months to sell, but the process was so quick and efficient and painless. If I had to sell another property (I hope I don't!!) but I would use Springbok Properties again in a heartbeat without a shadow of a doubt. The property went on the market just before Christmas so the first viewing day available was a few days into January given the Christmas holiday b...
read full review
Comment on agent fees
Too high
Was this helpful? Yes
By: Natalie Jackson
Apr 11, 2016
Thankyou for taking the time to complete a review. Your feedback has been passed to Natalie and the Team. We are extremely happy to hear you were satisfied with the service you received from ourselves while selling your property. We would like to wish you all the best for the future, and please do not hesitate to contact us should you need our services again. Warm Regards - All the Team at Springbok....
By: Natalie Jackson
Apr 11, 2016
View all comments (2) Thankyou for taking the time to complete a review. Your feedback has been passed to Natalie and the Team. We are extremely happy to hear you were satisfied with the service you received from ourselves while selling your property. We would like to wish you all the best for the future, and please do not hesitate to contact us should you need our services again. Warm Regards - All the Team at Springbok
Apr 04,2016
Minithumbup
By:
Apr 04,2016
0 people found
this helpful
We were very happy with every thing that's u have done for us and the help that u give us all through out the sale of our mam n dad house ....
read full review
Comment on agent fees
Good
Was this helpful? Yes
Apr 01,2016
Minithumbup
By:
Apr 01,2016
0 people found
this helpful
Springbok have been like a breath of fresh of fresh air and Natalie has been helpful and keen to help at every opportunity. I would not hesitate purchasing a property through them again. Great service....
read full review
Comment on agent fees
N/A
Was this helpful? Yes
By: Natalie Jackson
Apr 11, 2016
Thankyou for taking the time to complete a review. Your feedback has been passed to Natalie and the Team. We are extremely happy to hear you were satisfied with the service you received from ourselves. We would like to wish you all the best for the future, and please do not hesitate to contact us should you need our services again. Warm Regards - All the Team at Springbok....
Mar 31,2016
Minithumbup
By:
Mar 31,2016
0 people found
this helpful
A MASSIVE thank you to Springbok Properties and the team. You helped sell my home in 6 weeks and the whole process was very efficient and professional From the first meeting to the last call to confirm the completed sale I was always kept up to date and informed of any changes to the status. Thanks Again Mr Martin Smith...
read full review
Comment on agent fees
Excellent value for money
Was this helpful? Yes
Areas covered
  • National





Review statistics

From Landlords From Tenants From Vendors From Buyers Other
10 0 0 0 399 15 334 4 7 22

Job vacancies

Please see a list of jobs available
Shannon  - no image available Shannon
2 reviews

About Shannon No description set View full profile
Ali  - no image available Ali
5 reviews

About Ali No description set View full profile
Natalie  - no image available Natalie
141 reviews

About Natalie No description set View full profile
Nick  - no image available Nick
6 reviews

About Nick No description set View full profile
Jenna  - no image available Jenna
Sales Progression
39 reviews

About Jenna No description set View full profile
Yasmin  - no image available Yasmin
17 reviews

About Yasmin No description set View full profile
Florence  - no image available Florence
4 reviews

About Florence No description set View full profile
Matthew  - no image available Matthew
Negotiator
31 reviews

About Matthew No description set View full profile
Peter  - no image available Peter
1 reviews

About Peter No description set View full profile
Ian  - no image available Ian
2 reviews

About Ian No description set View full profile
James  - no image available James
42 reviews

About James No description set View full profile
Caroline  - no image available Caroline
1 reviews

About Caroline No description set View full profile
Daniel  - no image available Daniel
3 reviews

About Daniel No description set View full profile
Ahmed  - no image available Ahmed
12 reviews

About Ahmed No description set View full profile
Charlotte  - no image available Charlotte
36 reviews

About Charlotte No description set View full profile
Lexy  - no image available Lexy
8 reviews

About Lexy No description set View full profile
Laura  - no image available Laura
12 reviews

About Laura No description set View full profile
Kate Kate
Sales Progressor
121 reviews

About Kate No description set View full profile
Rebekah  - no image available Rebekah
18 reviews

About Rebekah No description set View full profile
Aaron  - no image available Aaron
4 reviews

About Aaron No description set View full profile
Lauren  - no image available Lauren
10 reviews

About Lauren No description set View full profile
Kevin  - no image available Kevin
3 reviews

About Kevin No description set View full profile
Marc  - no image available Marc
7 reviews

About Marc No description set View full profile
Jess  - no image available Jess
33 reviews

About Jess No description set View full profile
Geoff  - no image available Geoff
5 reviews

About Geoff No description set View full profile

Review Statistics for Foxtons

Valuation and Fee Performance
71 % customers were satisfied with agent's fees 87 % accuracy of agent's valuations

Sales and lettings value statistics
Price range of properties sold by the agent Price range of properties rented by the agent
 
Minimum:83000 Minimum:275
Maximum:2370000 Maximum:12013

Review Summary

 
Total Reviews:764
Total Ratings:770
First Review:24/04/2007
Latest Review:30/04/2015
Overall Review Performance
 
Recommend:518
Disapprove:252
Satisfaction:68 %

 

Individual Services Review Performance
 
From Landlords From Tenants From Vendors From Buyers
 
Recommend:45 Recommend:166 Recommend:190 Recommend:78
Disapprove:38 Disapprove:137 Disapprove:14 Disapprove:5
Satisfaction:55 % Satisfaction:55 % Satisfaction:94 % Satisfaction:94 %

 
Surveys Conveyancing Lettings (Prospect) Sales (Prospect)
 
Recommend:0 Recommend:0 Recommend:21 Recommend:13
Disapprove:0 Disapprove:1 Disapprove:23 Disapprove:30
Satisfaction:- Satisfaction:0 % Satisfaction:48 % Satisfaction:31 %

 
They manage our building They are our factor They manage our estate
 
Recommend:0 Recommend:0 Recommend:0
Disapprove:2 Disapprove:0 Disapprove:0
Satisfaction:0 % Satisfaction:- Satisfaction:-

Agent Fees

No fees set.
Created at 10:14 AM 29/04/2016. Last updated at 10:14 AM 29/04/2016 by allAgents


Complaints Procedure

Springbok Properties Complaints ProcedureΒ Springbok Properties strives to provide a high standard of service to all its customers at all times. If you feel we have not achieved this in any way, we strongly encourage you to contact us immediately, so that we can take steps to address your concerns.Β Β In addition, if we are unable to resolve a problem to your satisfaction, you will have the option to have your complaint assessed by the Property Ombudsman. This is an independent body whose regulations Springbok Properties is legally obliged to observe.Β Β We are confident that our own complaints procedure will resolve your concerns without recourse to the Ombudsman, but in the event this proves insufficient, and once you have received written notification from us of our decision, the Ombudsman has the authority to investigate your complaint.Β Β What follows is a full description of our complaints procedure. Springbok Properties undertakes to listen to your concerns and attempt to resolve the problem to your satisfaction at every stage.Β Β If You Have a ComplaintΒ Β Please do not hesitate to contact a member of our team if you have any problems regarding the services we provide. We would like to resolve any such issues as soon as they arise in a friendly and efficient manner.Β Β Should your problem not be resolved immediately, the manager of the department in question will be glad to speak to you in person and try to reach a satisfactory conclusion the same day. Sometimes, this process may take longer if the issue is a complex one.Β Β In the event that the department manager is unable to resolve the situation satisfactorily, your complaint can be referred to the Springbok Properties senior manager. You can also contact the senior manager direct by post by writing to this address:Β Β Springbok Properties ComplaintsUniversal SquareDevonshire Street NorthManchesterΒ M12 6JHΒ Β or by email at:Β complaints@springbokproperties.co.ukΒ It will help us to resolve the matter efficiently if you give us as much information as possible regarding your problem, and indicate what steps you would like Springbok Properties to take.Β Β You will receive an acknowledgement letter within fourΒ workingΒ days, which will also explain our understanding of your complaint and indicate when you should expect to receive a full, final response. This letter may also request more information regarding the matter in order to facilitate a prompt resolution.Β Β We will look into your complaint in detail, and, in the vast majority of cases, give you our final written response within eight weeks of the original complaint being made. If our final response does not satisfy you, the option of contacting the Ombudsman will then be available to you by writing to the following address:Β Β The Property Ombudsman LtdMilford House43-55 Milford StreetSalisburyWiltshireSP1 2BPΒ Telephone: (01722) 333306Email:Β admin@tpos.co.ukΒ As an independent body, the Property Ombudsman will consider information provided by both the complainant and Springbok Properties. Please note, however, that the Ombudsman is not obliged to carry out an investigation into events that occurred more than twelve months prior to the date of your original complaint, and may refuse to consider a case where the client received a final response from Springbok Properties more than six months prior to the client writing to the Ombudsman.Β Β If the Ombudsman is unable to successfully mediate between the two parties, he will arrive at a decision according to his considered judgement, and subsequently inform both the client and Springbok Properties of this decision. You will have the options of accepting or rejecting the decision, and in the event you choose to reject it, the case will become void. You would then have the option of taking whatever further action you saw fit.Β Β Springbok Properties is a member of Referenceline. The Office of Fair Trading authorises the Property Ombudsman to use Referenceline to conduct regular customer satisfactionΒ surveysΒ of the membership.Β 
Created at 9:12 AM 08/01/2013. Last updated at 10:14 AM 29/04/2016 by allAgents


Opening hours



Make an Enquiry