Roger Coupe

6 reviews 4.3 /5 rating

100% valuation accuracy
83% recommend
75% fee satisfaction

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Louise Murphey
James Britton
Edward Norman
Liz Melvin
Helene Parsons

Roger Coupe Estate Agents has been providing a personal service to customers throughout Surrey and Sussex since 1991. As an independent estate agent we pride ourselves on our unrivalled local knowledge and our motivated, experienced team who are all passionate about the work they do. With our head office in Cranleigh we specialise in residential sales, retirement properties, land and new homes throughout the Surrey/Sussex border area, including the villages of Cranleigh, Ewhurst, Alfold, Dunsfol Read full description...

151 High Street
Cranleigh
Surrey
GU6 8BB
01483 268555

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Customer Reviews

Showing 1-6 of 6

5 Star Review

Mar 21,2017

Edward Norman

James Britton

By: 'Dean Bruyns'

Mar 21,2017

Branch: Cranleigh, 151 High Street
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: GU6

Branch: Cranleigh, 151 High Street
Sales (as a Vendor)
Postcode: GU6

0 people found
this helpful

I dealt with Edward and James on the sale of our house in Cranleigh and found their service outstanding. Their local knowledge and proactive approach ensured a smooth and efficient off market sale. I can highly recommend....
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Comment on agent fees

Fair

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5 Star Review

Mar 11,2017

James Britton

By: 'Adam'

Mar 11,2017

Branch: Cranleigh, 151 High Street
Services: Sales (as a Buyer)
Would you recommend?: Yes
Postcode: GU6

Branch: Cranleigh, 151 High Street
Sales (as a Buyer)
Postcode: GU6

0 people found
this helpful

Being first time buyers we had heard friends and family bemoan Estate Agents in general, how utterly delightful it was then to find ourselves with James from Roger Coupe. We had a long and difficult purchase through no fault of James and he was helpful, polite, thoughtful and energetic throughout, we wouldnt have stuck it out without his guidance and support. Thank you James....
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5 Star Review

Mar 10,2017

James Britton

By: 'Simon Cheetham'

Mar 10,2017

Branch: Cranleigh, 151 High Street
Services: Sales (as a Vendor)
Sold price: £447500
Would you recommend?: Yes
Postcode: Gug

Branch: Cranleigh, 151 High Street
Sales (as a Vendor)
Sold price: £447500
Postcode: Gug

0 people found
this helpful

Roger Coupe worked diligently to keep our sale on track when our purchaese fell through and have been easy to deal with throughout the selling and buying process. To put it bluntly the English conveyancing process sucks, so any agent that can guide you through the choppy waters, deal with your tantrums as well as with others in the chain, gets five stars in my book. Although I am hopeful we won't be using an agent again for a while, I would gladly use Roger Coupe in the future....
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Comment on agent fees

Their selling fee was in line with other agents in the area.

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5 Star Review

Jan 09,2017

James Britton

By: 'Kerry Gray'

Jan 09,2017

Branch: Cranleigh, 151 High Street
Services: Sales (as a Buyer)
Would you recommend?: Yes
Postcode: RH14

Branch: Cranleigh, 151 High Street
Sales (as a Buyer)
Postcode: RH14

0 people found
this helpful

As a first time buyer I found James to be very helpful with all my queries. He also responded very quickly when I emailed him and was always willing to give advice when I was not sure how to proceed with various stages of the buying process....
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1 Star Review

Apr 24,2014

By: 'Caroline'

Apr 24,2014

Branch: Cranleigh, 151 High Street
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: RH5

Branch: Cranleigh, 151 High Street
Sales (Prospective customer)
Postcode: RH5

1 people found
this helpful

This agent is entirely reactive and relies on prospective purchasers to do all the work of finding a property. Despite being registered with them for the past 8 months and viewing several of their properties, they never contact me when a property that fits my requirements comes on and never call the next day to get any feedback. They don't even bother to respond to internet enquiries, you have to telephone them. I recently viewed a house on their books and later found out that they had seve...
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What agent could do to change your mind?

It would be helpful if they emailed suitable properties and properly engaged with prospective purchasers. The agents are rather offhand.

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5 Star Review

May 20,2011

By: 'Fox'

May 20,2011

Branch: Cranleigh, 151 High Street
Services: Sales (as a Buyer)
Would you recommend?: Yes
Postcode:

Branch: Cranleigh, 151 High Street
Sales (as a Buyer)
Postcode:

0 people found
this helpful

Excellent, personable service with a difficult vendor....
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Areas covered

GU6
RH12
RH14
RH5
GU5

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Services offered

Sales

Lettings
Block Management
Surveys
Conveyancing
Mortgage Advice

Valuation and Fee Performance

75% customers were satisfied with fees 100% accuracy of agent's valuations

Price range of properties reviewed

Sales

Min: £447,500
Max: £447,500

Letting

Min: £0
Max: £0

Review statistics

From Landlords		From Tenants		From Vendors		From Buyers		Other

0	0	0	0	2	0	3	0	0	1

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Agent Fees

Please call for a FREE VALUATION and find out how we can help you achieve the best possible price when selling your home. We tailor or services to suit a customer and our fee structure will be based upon the services required.

Last updated at 2:24 PM 15/11/2016 by James Britton

Complaints Procedure

No procedure set.

Last updated at 2:24 PM 15/11/2016 by James Britton

Awards won by Roger Coupe

Individual Branch Awards

Louise Murphey
0 reviews

About Louise No description set View full profile

James Britton
Partner 4 reviews

About James No description set View full profile

Edward Norman
Partner 1 reviews

About Edward No description set View full profile

Liz Melvin
Senior Negotiator 0 reviews

About Liz Liz has been with Roger Coupe since 2001 and like all of the team, is dedicated to providing a friendly, professional service. She has lived in Cranleigh for over 30 years and raised her family here, View full profile

Helene Parsons
Negotiator / Administrator 0 reviews

About Helene No description set View full profile

Firm rankings

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#2283 out of 15157 firms in the UK

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