• Andrew Hall
    Andrew Hall
  • Emma Burnside
    Emma Burnside
  • Matt Geany
    Matt Geany
  • Paul Rickaby
    Paul Rickaby
  • upload your photo
    Barbara Cookson
  • claim your profile
    Andy Hall
No description for branch.

3 New Elvet
Durham
County Durham
DH1 3AQ
0191 386 5349

 
Jan 04,2017
Minithumbup
By:
Jan 04,2017
Featured Review
1 people found
this helpful
Paul is the chap you want to be working with. Although I did not list my house to sell through Rise, I did buy my new house via Paul at Rise and I would like to write my positive feedback from my experience of dealing with him. The sale of my house (through another estate agent) did not go smoothly, so I had to enlist Paul's expertise as my own estate agent didn't really come up with much advice or new ideas. By contrast - Paul came up with diplomatic and innovative solutions and I was very ...
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Comment on agent fees
The fees are competitively priced
Was this helpful? Yes
Jan 04,2017
Minithumbup
By:
Jan 04,2017
Featured Review
1 people found
this helpful
We had an excellent experience selling our house with Rise - Paul Rickaby was by far the most helpful and supportive person throughout our entire sale, often stepping in and making contact with our solicitor or other parties when it shouldn't necessarily have been his role to do so. We always felt he would give us the best advice and information about the overall sale process and we would not hesitate to recommend Rise to other prospective buyers....
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Comment on agent fees
The fees charged were competitive and definitely one of the cheaper quotes we had, yet the service could not have been better and as a result we found the fees good value for money - not often what people say about estate agents!
Was this helpful? Yes
Jan 03,2017
Minithumbup
By:
Jan 03,2017
Featured Review
0 people found
this helpful
We couldn't recommend Rise highly enough. Our contact was with Paul R from start to finish and it was always him that we dealt with. Calls were direct to him and if he couldn't speak immediately would call back within a couple of hours. He communicated well and we were always up to date with progress and he managed expectations and parties on all sides. In addition, his advice and property knowledge was entirely accurate. The combination of the above meant that we had 8 viewings lined up wi...
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Comment on agent fees
Excellent value for money (we used upfront option).
Was this helpful? Yes
Nov 02,2016
Minithumbup
By:
Nov 02,2016
Featured Review
0 people found
this helpful
Paul was a delight to work with from start to finish and went the extra mile in helping me out with my first house purchase which could've potentially been a very daunting prospect. Paul made sure the sale went through quickly and smoothly with no problems at all. A pleasure....
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Was this helpful? Yes
Oct 24,2016
Minithumbup
By:
Oct 24,2016
Featured Review
0 people found
this helpful
In a chain and without a shadow of doubt was the best estate agent out of them all to deal with. Very helpful from start to finish, would not hesitate to recommend or use in the future....
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Comment on agent fees
N/A
Was this helpful? Yes
Sep 29,2016
Minithumbup
By:
Sep 29,2016
0 people found
this helpful
I found all the staff to be friendly and polite every time we talk through out the sale of our property and their knowledge was clear to see. I had a particularly difficult/picky buyer (who later dropped out), during this stressful period the staff dealt with the situation in a very professional way. We had a positive experience with 'Rise' and would definitely use them again....
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Comment on agent fees
We choose the up front fee and were very happy with the service we got for it
Was this helpful? Yes
Sep 28,2016
Minithumbup
By:
Sep 28,2016
0 people found
this helpful
We were fortunate to benefit from Pauls professional knowledge of the market,and his advice was most valuable, he was definitely someone you could trust. He kept us informed at all times and we appreciated this very much. He has good personal skills and we enjoyed knowing him and would not hesitate to recommended him....
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Comment on agent fees
Fees seemed appropriate
Was this helpful? Yes
Sep 27,2016
Minithumbup
By:
Sep 27,2016
0 people found
this helpful
Great service from Paul at Rise! From the day we sold our house, Paul went out of his way to ensure that everything went without a hitch. He acted as go-between for us and our buyers and our solicitor. He was always available to deal with anything and everything. We would highly recommend using Rise to sell your home...excellent, friendly and professional service....
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Comment on agent fees
Very competitive fees and excellent service. You certainly get your money's worth!
Was this helpful? Yes
Sep 27,2016
Minithumbup
By:
Sep 27,2016
0 people found
this helpful
Cheap, reassuring (when everything was going wrong) and sold my house!...
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Comment on agent fees
Cheap
Was this helpful? Yes
Aug 11,2016
Minithumbup
By:
Aug 11,2016
0 people found
this helpful
We bought and sold recently with Paul at Rise and found the help and support we received for both was excellent. Our house was not even on the market when we put in the offer for our new house, however it was listed very promptly and viewings arranged very quickly thereafter. All queries during the process were answered promptly, often out of hours, and he was also very helpful in getting regular updates from the various solicitors. Would thoroughly recommend Rise when selling in Durham area....
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Comment on agent fees
Very competitive and good value for money.
Was this helpful? Yes
Aug 11,2016
Minithumbup
By:
Aug 11,2016
0 people found
this helpful
Very pleasant and easy to talk to, happy to change things that I requested. Always helpful when I rang. Good feedback provided after viewings and all round really good experience....
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Comment on agent fees
I went for the on-line up front charge and saved a packet on what some agents were suggesting I would have to pay for the 'normal' method'.
Was this helpful? Yes
Jul 28,2016
Minithumbup
By:
Jul 28,2016
0 people found
this helpful
From the first viewing of our new home to the day of completion Paul was supportive, knowledgeable and professional. Buying a house is notorious for being stressful but Paul and his colleagues at Rise Estate Agents made sure everything went smoothly. Calls and emails were always answered promptly and Paul and his colleagues went out of their way to be helpful....
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Comment on agent fees
Not applicable
Was this helpful? Yes
Jul 19,2016
Minithumbup
By:
Jul 19,2016
0 people found
this helpful
After talking to a range of local estate agents we chose Paul to sell our house. Paul was careful, thoughtful and reflective in all our dealings with him. He was very responsive and helped us achieve the right combination of speed of sale and price....
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Comment on agent fees
Fees were open to negotiation which was helpful and showed an ability to be flexible.
Was this helpful? Yes
Jul 15,2016
Minithumbup
By:
Jul 15,2016
0 people found
this helpful
Paul Rickaby gave an honest review of our property and suggested a marketing route. Pictures were taken and an agreement made on text within days, the house was live on the market very quickly. We received a number of viewings and two good offers, we discussed both offers and agreed a route forward. The sale was negotiated in a professional manner and completed as planned....
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Comment on agent fees
The agents fees were fair and reasonable
Was this helpful? Yes
Jul 14,2016
Minithumbup
By:
Jul 14,2016
0 people found
this helpful
Pleasure to use this estate agent would definitely recommend to prospective sellers. Paul offered a first class service being on hand every step of the way....
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Comment on agent fees
The fees were extremely fair
Was this helpful? Yes
Jul 14,2016
Minithumbup
By:
Jul 14,2016
0 people found
this helpful
The whole Rise team - and Paul in particular - were very helpful and professional, from start to finish. The best estate agent we've come across in Durham....
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Comment on agent fees
Very reasonable
Was this helpful? Yes
Jul 14,2016
Minithumbup
By:
Jul 14,2016
0 people found
this helpful
We received a first class service from start to finish; professional and personable, reliable and supportive, making the overall experience of selling our home much less stressful than anticipated....
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Comment on agent fees
Excellent - very competitive
Was this helpful? Yes
Jul 13,2016
Minithumbup
By:
Jul 13,2016
0 people found
this helpful
Excellent service throughout. Competitive pricing. Photographs which highlighted strengths of our property. We were especially appreciative of the way Paul dealt with other agents and solicitors when our purchasers were pressing to move....
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Comment on agent fees
God. Competitive.
Was this helpful? Yes
Jul 13,2016
Minithumbup
By:
Jul 13,2016
0 people found
this helpful
Paul was extremely professional and supportive throughout a recent property purchase transaction, dealing with issues promptly, giving sound advice and keeping us fully up to date with developments. I wouldn't have any hesitation in recommending others to use Rise....
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Comment on agent fees
N/a as we were the property buyer
Was this helpful? Yes
Jul 13,2016
Minithumbup
By:
Jul 13,2016
0 people found
this helpful
I was extremely happy with the service I received from Rise, especially from Paul. As id never sold a house before he explained everything I needed to know and allowed me to ask questions without feeling stupid. I was informed of regular updates and viewings. I struggle to engage in communication as I work in a primary school however, this was no issue as emails were used to communicate....
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Comment on agent fees
I rang around a range of agents in Durham and the agents fees at Rise were the best by far.
Was this helpful? Yes
Apr 06,2016
Minithumbup
By:
Apr 06,2016
0 people found
this helpful
I used Rise to let my property and purchase a new property. Both their sales and lettings team were fantastic. They always returned calls and emails promptly and I was always given honest advice. The staff were all knowledgeable and friendly. I really felt like Rise was an agent I could trust and would highly recommend....
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Comment on agent fees
Really reasonable they were the cheapest in the area. Great value for money because we also received excellent service.
Was this helpful? Yes
Mar 07,2016
Minithumbup
By:
Mar 07,2016
0 people found
this helpful
Paul was very professional - felt like I was 'in good hands' throughout the process. Emails and phone calls were answered promptly. Would definitely recommend....
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Was this helpful? Yes
Jan 26,2016
Minithumbup
By:
Jan 26,2016
0 people found
this helpful
Paul was extremely helpful with the purchase of the property and helped with any questions I had as being a first time buyer there were a few things I was unsure of. Easy to contact too which was a big help and kept me fully up to date with developments....
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Comment on agent fees
N/A
Was this helpful? Yes
Jan 18,2016
Minithumbup
By:
Jan 18,2016
0 people found
this helpful
Originally my house was to be marketed by Ben Charles Estate Agent. I became uncomfortable with their service & decided to change. Paul displayed a professional,considerate & gentlemanly approach throughout the challenging & often very difficult process. I would not hesitate to recommend him in the the future....
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Comment on agent fees
I received a discount flyer by post and this was honoured when I made my first visit to their office.
Was this helpful? Yes
Dec 23,2015
Minithumbup
By:
Dec 23,2015
0 people found
this helpful
From start to finish of the house selling process Paul Rickaby of Rise Estate Agents Durham did everything he could to help us. Everything was done in an extremely professional and friendly manner. He was very efficient and very prompt in all his dealings with us, keeping us informed (both via telephone and email) at all stages of the process (from putting the house on the market, making a valuation, publishing details of our property, arranging/carrying out visits of potential buyers, dealing w...
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Comment on agent fees
Reasonable and appropriate
Was this helpful? Yes
Dec 18,2015
Minithumbup
By:
Dec 18,2015
0 people found
this helpful
I decided to use Rise to sell my property due to a recommendation from a work colleague; the fees were also competitive. Paul was very professional from the outset; he was very knowledgeable and always returned my emails and calls promptly. I was extremely satisfied with the service I received throughout the whole sale process and will be recommending Rise to friends and family. A big thank you to Paul and the team for their service....
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Comment on agent fees
Very reasonable and competitive.
Was this helpful? Yes
Nov 13,2015
Minithumbup
By:
Nov 13,2015
0 people found
this helpful
Brilliant! Anything I needed Paul was there to answer any questions! Brilliant service. Very helpful staff within the Durham Branch...
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Was this helpful? Yes
Oct 16,2015
Minithumbup
By:
Oct 16,2015
0 people found
this helpful
The agent devised a strategy to sell our home that was particular to our needs and situation. Paul gave us really good advice and support throughout. Communications about viewings and dealing with solicitors were excellent. We have sold our house for a price we are happy with in a surprisingly short time. Great service, I would definitely recommend Rise....
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Comment on agent fees
The service offers a very competitive rate which is supported by the low fees of the solicitor they recommended to deal with our sale.
Was this helpful? Yes
Oct 15,2015
Minithumbup
By:
Oct 15,2015
1 people found
this helpful
I sold my home through Rise estate agents and the whole experience has actually been thoroughly enjoyable. Firstly I contacted Rise who directed my call to Paul Rickaby and we arrange an appointment at my convenience for a survey to be carried out. Paul turned up on time with extremely high knowledge of my house and the market within my area and was able to give me advice on the best course of action to take regarding the sale of my property. Pictures and details of each room were taken and our...
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Was this helpful? Yes
Sep 29,2015
Minithumbdown
By:
Sep 29,2015
0 people found
this helpful
I would say that the service from Rise was initially very slow and disorganised. There seemed to be a lack of communication between staff members which delayed moving in and getting things such as the internet sorted in the house which was supposed to have been up and running. After a new member of staff was allocated to our property things seemed to move much more swiftly and so far we haven't had any further problems....
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What agent could do to change your mind?
More communication between members of staff. More hands on attitude to getting things sorted out and not as much delegating problems to other members of staff.
Was this helpful? Yes
Sep 18,2015
Minithumbup
By:
Sep 18,2015
0 people found
this helpful
It's been a journey! We first dealt with Rise (Matt) in the heady days of 2008. Since then, the team (Emma, Andy and others) kept the place let and managed with no major/unusual problems. This year we decided it was time to sell. Throughout the sales process, Paul was always approachable - happy to discuss reasoning and consider/suggest alternate approaches. Once a sale was agreed, Paul did a great job in monitoring the process. Nudging when appropriate, but always with discretion. Highly Recom...
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Was this helpful? Yes
Sep 17,2015
Minithumbup
By:
Sep 17,2015
0 people found
this helpful
Very friendly - just moved into our first student house and it's gone so smoothly - everything was already set up and in really good condition. A huge contrast from what some of our friends in other houses are going through! Barbara came to meet us at the property to give us our keys even though we were arriving at a time when Rise wasn't open and she is so friendly and lovely!...
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Was this helpful? Yes
Sep 11,2015
Minithumbup
By:
Sep 11,2015
0 people found
this helpful
I cannot recommend highly enough Matt, Andy and Barbara at Rise Lettings, Durham. They have quickly found good tenants for my 3 Student properties over the last 3 years. They fully manage these houses efficiently and professionally. I have always found them very helpful, friendly and knowledgable over the phone and in person. They have negotiated excellent rental incomes for the properties. They even managed to get tenants for 1 of my student houses who moved in on the day we bought it! This ...
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Comment on agent fees
Competitive fees for excellent service.
Was this helpful? Yes
Sep 09,2015
Minithumbup
By:
Sep 09,2015
0 people found
this helpful
Courteous service. Efficient and professional. Kept me in the picture on the progress of the purchase. Dealt with queries and responded quickly. Was a pleasure to deal with....
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Was this helpful? Yes
Sep 09,2015
Minithumbup
By:
Sep 09,2015
0 people found
this helpful
We received a professional and friendly service which represented great value for money. Paul was very knowledgable, he offered excellent advice and brilliant customer service. We also experienced a high standard from the other staff who dealt with us at the estate agents....
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Comment on agent fees
Competitive fees representing good value for money.
Was this helpful? Yes
Areas covered
  • DH1
  • Durham
  • DH2
  • DH3
  • DH4
  • DH5
  • DH6
  • DH7

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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
14 0 11 1 34 0 13 0 0 1

Job vacancies

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Agent Fees

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Last updated at 12:25 PM 04/09/2014 by allAgents

Complaints Procedure

Customer Complaints Procedure

As a firm accredited by the National Approved Letting Scheme and The Property Ombudsman,
Rise Property Services Limited trading as Rise Estate Agents aims to provide the highest
standards 
of service to all landlords, tenants, Vendors and buyers but to ensure that your
interests are 
safeguarded, we offer the following:


If you believe you have grievance, please write in the first instance to Mr Matt Geany at the
address below:


3 New Elvet
Durham
DH1 3AQ 


1. The grievance will be acknowledged within 3 working days of receipt and then investigated
thoroughly 
in accordance with established Γ’Β€Βœin-houseҀ procedures. A formal written outcome of
the complaint will be 
sent to you within 21 days. If we require longer than this timescale we
will advise you in writing and 
confirm our revised response date. 


2.  If you remain dissatisfied with the result of the internal investigation, please contact
Matthew Geany who will review the complaint.


3.  Following the conclusion of our in-house review we will write to you with a final written
statement.


4.  If you are dissatisfied with the conclusion of the in-house review of the complaint, you
can refer the 
matter to:
The Property Ombudsman, Beckett House, 4 Bridge Street, Salisbury SP1 2LX

Last updated at 12:25 PM 04/09/2014 by allAgents
Andrew Hall Andrew Hall
Negotiator
13 reviews

About Andrew No description set View full profile
Emma Burnside Emma Burnside
Administrator
5 reviews

About Emma No description set View full profile
Matt Geany Matt Geany
Director
8 reviews

About Matt No description set View full profile
Paul Rickaby Paul Rickaby
Sales Director
48 reviews

About Paul No description set View full profile
Barbara Cookson - no image available Barbara Cookson
Property Manager
2 reviews

About Barbara No description set View full profile
Andy Hall - upload your photo Andy Hall
1 reviews

About Andy No description set View full profile


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