• Andrew Hall
    Andrew Hall
  • Emma Burnside
    Emma Burnside
  • Matt Geany
    Matt Geany
  • Paul Rickaby
    Paul Rickaby
  • Barbara Cookson
    Barbara Cookson
  • Sonja Mowatt
    Sonja Mowatt
  • Daniel Wolstencroft
    Daniel Wolstencroft
EFFICIENT, FRIENDLY SERVICE, EXCELLENT LOCAL KNOWLEDGE AND GOOD VALUE FOR MONEY … THAT IS WHY WE ARE THE TOP ESTATE AGENTS IN DURHAM FOR HAPPY CLIENT FEEDBACK.

Based in Durham city centre we specialise in residential sales and lettings and property management. We are the first choice for student accommodation.

We are members of the National Lettings Scheme, Safe Agent and the Property Ombudsman so you can be assured that your property is in good hands.
Mar 27,2017
Minithumbup
By:
Mar 27,2017
Featured Review
0 people found
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Amazing through the whole process! Helped, guided, advised and supported. Really helped the process run smoothly and got the process done in 5 weeks! Fabulous....
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Mar 24,2017
Minithumbup
By:
Mar 24,2017
Featured Review
0 people found
this helpful
From initial contact, through valuation, listing, viewings and sale Rise and in particular Paul were first class. Paul genuinely showed an interest and helped devise a strategy to sell our home. He was available every step of the way to guide us through. I would definitely use Rise again in the future. I wish every part of moving home went as smoothly as this!...
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Comment on agent fees
One of the best in the area
Was this helpful? Yes
Mar 22,2017
Minithumbup
By:
Mar 22,2017
Featured Review
0 people found
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Professional and flexible service from Paul - first viewing by the people who ultimately purchased the property was done at a weekend whilst we were out of the country on holiday....
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Comment on agent fees
Very competitive.
Was this helpful? Yes
Mar 22,2017
Minithumbup
By:
Mar 22,2017
Featured Review
0 people found
this helpful
I thought Paul handled my sale very well. Advice given was genuine and honest and he was always available if I had any queries and kept me informed of progress of the sale I liked that he was involved from initial viewing of house to completion unlike other estate agents in Durham...
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Comment on agent fees
Good
Was this helpful? Yes
Mar 07,2017
Minithumbup
By:
Mar 07,2017
Featured Review
0 people found
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new tenant found quickly and dealt with smoothly and easy, great to deal with and would not hesitate to recommend...
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Jan 25,2017
Minithumbup
By:
Jan 25,2017
0 people found
this helpful
We were very happy with the service Paul provided us during the sale of our property and purchase of our new home. His experience and insight proved invaluable, and we would not hesitate to use his services in the future. Paul helped us secure a very good final sale price and would always either stay in contact or return our calls/messages....
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Comment on agent fees
The fees were very fair, and more competitive than other agents in our area.
Was this helpful? Yes
Jan 04,2017
Minithumbup
By:
Jan 04,2017
1 people found
this helpful
Paul is the chap you want to be working with. Although I did not list my house to sell through Rise, I did buy my new house via Paul at Rise and I would like to write my positive feedback from my experience of dealing with him. The sale of my house (through another estate agent) did not go smoothly, so I had to enlist Paul's expertise as my own estate agent didn't really come up with much advice or new ideas. By contrast - Paul came up with diplomatic and innovative solutions and I was very ...
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Comment on agent fees
The fees are competitively priced
Was this helpful? Yes
Jan 04,2017
Minithumbup
By:
Jan 04,2017
1 people found
this helpful
We had an excellent experience selling our house with Rise - Paul Rickaby was by far the most helpful and supportive person throughout our entire sale, often stepping in and making contact with our solicitor or other parties when it shouldn't necessarily have been his role to do so. We always felt he would give us the best advice and information about the overall sale process and we would not hesitate to recommend Rise to other prospective buyers....
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Comment on agent fees
The fees charged were competitive and definitely one of the cheaper quotes we had, yet the service could not have been better and as a result we found the fees good value for money - not often what people say about estate agents!
Was this helpful? Yes
Jan 03,2017
Minithumbup
By:
Jan 03,2017
0 people found
this helpful
We couldn't recommend Rise highly enough. Our contact was with Paul R from start to finish and it was always him that we dealt with. Calls were direct to him and if he couldn't speak immediately would call back within a couple of hours. He communicated well and we were always up to date with progress and he managed expectations and parties on all sides. In addition, his advice and property knowledge was entirely accurate. The combination of the above meant that we had 8 viewings lined up wi...
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Comment on agent fees
Excellent value for money (we used upfront option).
Was this helpful? Yes
Nov 02,2016
Minithumbup
By:
Nov 02,2016
0 people found
this helpful
Paul was a delight to work with from start to finish and went the extra mile in helping me out with my first house purchase which could've potentially been a very daunting prospect. Paul made sure the sale went through quickly and smoothly with no problems at all. A pleasure....
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Oct 24,2016
Minithumbup
By:
Oct 24,2016
0 people found
this helpful
In a chain and without a shadow of doubt was the best estate agent out of them all to deal with. Very helpful from start to finish, would not hesitate to recommend or use in the future....
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Comment on agent fees
N/A
Was this helpful? Yes
Sep 29,2016
Minithumbup
By:
Sep 29,2016
0 people found
this helpful
I found all the staff to be friendly and polite every time we talk through out the sale of our property and their knowledge was clear to see. I had a particularly difficult/picky buyer (who later dropped out), during this stressful period the staff dealt with the situation in a very professional way. We had a positive experience with 'Rise' and would definitely use them again....
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Comment on agent fees
We choose the up front fee and were very happy with the service we got for it
Was this helpful? Yes
Sep 28,2016
Minithumbup
By:
Sep 28,2016
0 people found
this helpful
We were fortunate to benefit from Pauls professional knowledge of the market,and his advice was most valuable, he was definitely someone you could trust. He kept us informed at all times and we appreciated this very much. He has good personal skills and we enjoyed knowing him and would not hesitate to recommended him....
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Comment on agent fees
Fees seemed appropriate
Was this helpful? Yes
Sep 27,2016
Minithumbup
By:
Sep 27,2016
0 people found
this helpful
Great service from Paul at Rise! From the day we sold our house, Paul went out of his way to ensure that everything went without a hitch. He acted as go-between for us and our buyers and our solicitor. He was always available to deal with anything and everything. We would highly recommend using Rise to sell your home...excellent, friendly and professional service....
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Comment on agent fees
Very competitive fees and excellent service. You certainly get your money's worth!
Was this helpful? Yes
Sep 27,2016
Minithumbup
By:
Sep 27,2016
0 people found
this helpful
Cheap, reassuring (when everything was going wrong) and sold my house!...
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Comment on agent fees
Cheap
Was this helpful? Yes
Aug 11,2016
Minithumbup
By:
Aug 11,2016
0 people found
this helpful
We bought and sold recently with Paul at Rise and found the help and support we received for both was excellent. Our house was not even on the market when we put in the offer for our new house, however it was listed very promptly and viewings arranged very quickly thereafter. All queries during the process were answered promptly, often out of hours, and he was also very helpful in getting regular updates from the various solicitors. Would thoroughly recommend Rise when selling in Durham area....
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Comment on agent fees
Very competitive and good value for money.
Was this helpful? Yes
Aug 11,2016
Minithumbup
By:
Aug 11,2016
0 people found
this helpful
Very pleasant and easy to talk to, happy to change things that I requested. Always helpful when I rang. Good feedback provided after viewings and all round really good experience....
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Comment on agent fees
I went for the on-line up front charge and saved a packet on what some agents were suggesting I would have to pay for the 'normal' method'.
Was this helpful? Yes
Jul 28,2016
Minithumbup
By:
Jul 28,2016
0 people found
this helpful
From the first viewing of our new home to the day of completion Paul was supportive, knowledgeable and professional. Buying a house is notorious for being stressful but Paul and his colleagues at Rise Estate Agents made sure everything went smoothly. Calls and emails were always answered promptly and Paul and his colleagues went out of their way to be helpful....
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Comment on agent fees
Not applicable
Was this helpful? Yes
Jul 19,2016
Minithumbup
By:
Jul 19,2016
0 people found
this helpful
After talking to a range of local estate agents we chose Paul to sell our house. Paul was careful, thoughtful and reflective in all our dealings with him. He was very responsive and helped us achieve the right combination of speed of sale and price....
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Comment on agent fees
Fees were open to negotiation which was helpful and showed an ability to be flexible.
Was this helpful? Yes
Jul 15,2016
Minithumbup
By:
Jul 15,2016
0 people found
this helpful
Paul Rickaby gave an honest review of our property and suggested a marketing route. Pictures were taken and an agreement made on text within days, the house was live on the market very quickly. We received a number of viewings and two good offers, we discussed both offers and agreed a route forward. The sale was negotiated in a professional manner and completed as planned....
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Comment on agent fees
The agents fees were fair and reasonable
Was this helpful? Yes
Jul 14,2016
Minithumbup
By:
Jul 14,2016
0 people found
this helpful
Pleasure to use this estate agent would definitely recommend to prospective sellers. Paul offered a first class service being on hand every step of the way....
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Comment on agent fees
The fees were extremely fair
Was this helpful? Yes
Jul 14,2016
Minithumbup
By:
Jul 14,2016
0 people found
this helpful
The whole Rise team - and Paul in particular - were very helpful and professional, from start to finish. The best estate agent we've come across in Durham....
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Comment on agent fees
Very reasonable
Was this helpful? Yes
Jul 14,2016
Minithumbup
By:
Jul 14,2016
0 people found
this helpful
We received a first class service from start to finish; professional and personable, reliable and supportive, making the overall experience of selling our home much less stressful than anticipated....
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Comment on agent fees
Excellent - very competitive
Was this helpful? Yes
Jul 13,2016
Minithumbup
By:
Jul 13,2016
0 people found
this helpful
Excellent service throughout. Competitive pricing. Photographs which highlighted strengths of our property. We were especially appreciative of the way Paul dealt with other agents and solicitors when our purchasers were pressing to move....
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Comment on agent fees
God. Competitive.
Was this helpful? Yes
Jul 13,2016
Minithumbup
By:
Jul 13,2016
0 people found
this helpful
Paul was extremely professional and supportive throughout a recent property purchase transaction, dealing with issues promptly, giving sound advice and keeping us fully up to date with developments. I wouldn't have any hesitation in recommending others to use Rise....
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Comment on agent fees
N/a as we were the property buyer
Was this helpful? Yes
Jul 13,2016
Minithumbup
By:
Jul 13,2016
0 people found
this helpful
I was extremely happy with the service I received from Rise, especially from Paul. As id never sold a house before he explained everything I needed to know and allowed me to ask questions without feeling stupid. I was informed of regular updates and viewings. I struggle to engage in communication as I work in a primary school however, this was no issue as emails were used to communicate....
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Comment on agent fees
I rang around a range of agents in Durham and the agents fees at Rise were the best by far.
Was this helpful? Yes
Apr 06,2016
Minithumbup
By:
Apr 06,2016
0 people found
this helpful
I used Rise to let my property and purchase a new property. Both their sales and lettings team were fantastic. They always returned calls and emails promptly and I was always given honest advice. The staff were all knowledgeable and friendly. I really felt like Rise was an agent I could trust and would highly recommend....
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Comment on agent fees
Really reasonable they were the cheapest in the area. Great value for money because we also received excellent service.
Was this helpful? Yes
Mar 07,2016
Minithumbup
By:
Mar 07,2016
0 people found
this helpful
Paul was very professional - felt like I was 'in good hands' throughout the process. Emails and phone calls were answered promptly. Would definitely recommend....
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Was this helpful? Yes
Jan 26,2016
Minithumbup
By:
Jan 26,2016
0 people found
this helpful
Paul was extremely helpful with the purchase of the property and helped with any questions I had as being a first time buyer there were a few things I was unsure of. Easy to contact too which was a big help and kept me fully up to date with developments....
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Comment on agent fees
N/A
Was this helpful? Yes
Jan 18,2016
Minithumbup
By:
Jan 18,2016
0 people found
this helpful
Originally my house was to be marketed by Ben Charles Estate Agent. I became uncomfortable with their service & decided to change. Paul displayed a professional,considerate & gentlemanly approach throughout the challenging & often very difficult process. I would not hesitate to recommend him in the the future....
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Comment on agent fees
I received a discount flyer by post and this was honoured when I made my first visit to their office.
Was this helpful? Yes
Dec 23,2015
Minithumbup
By:
Dec 23,2015
0 people found
this helpful
From start to finish of the house selling process Paul Rickaby of Rise Estate Agents Durham did everything he could to help us. Everything was done in an extremely professional and friendly manner. He was very efficient and very prompt in all his dealings with us, keeping us informed (both via telephone and email) at all stages of the process (from putting the house on the market, making a valuation, publishing details of our property, arranging/carrying out visits of potential buyers, dealing w...
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Comment on agent fees
Reasonable and appropriate
Was this helpful? Yes
Dec 18,2015
Minithumbup
By:
Dec 18,2015
0 people found
this helpful
I decided to use Rise to sell my property due to a recommendation from a work colleague; the fees were also competitive. Paul was very professional from the outset; he was very knowledgeable and always returned my emails and calls promptly. I was extremely satisfied with the service I received throughout the whole sale process and will be recommending Rise to friends and family. A big thank you to Paul and the team for their service....
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Comment on agent fees
Very reasonable and competitive.
Was this helpful? Yes
Nov 13,2015
Minithumbup
By:
Nov 13,2015
0 people found
this helpful
Brilliant! Anything I needed Paul was there to answer any questions! Brilliant service. Very helpful staff within the Durham Branch...
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Oct 16,2015
Minithumbup
By:
Oct 16,2015
0 people found
this helpful
The agent devised a strategy to sell our home that was particular to our needs and situation. Paul gave us really good advice and support throughout. Communications about viewings and dealing with solicitors were excellent. We have sold our house for a price we are happy with in a surprisingly short time. Great service, I would definitely recommend Rise....
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Comment on agent fees
The service offers a very competitive rate which is supported by the low fees of the solicitor they recommended to deal with our sale.
Was this helpful? Yes
Oct 15,2015
Minithumbup
By:
Oct 15,2015
1 people found
this helpful
I sold my home through Rise estate agents and the whole experience has actually been thoroughly enjoyable. Firstly I contacted Rise who directed my call to Paul Rickaby and we arrange an appointment at my convenience for a survey to be carried out. Paul turned up on time with extremely high knowledge of my house and the market within my area and was able to give me advice on the best course of action to take regarding the sale of my property. Pictures and details of each room were taken and our...
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Areas covered
  • Durham
  • Chester le Street
  • Houghton le spring
  • DH1
  • DH2
  • DH3
  • DH4
  • DH5
  • DH6
  • DH7

NALS TPOS DPS SAGEagent


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
15 0 11 1 38 0 14 0 0 1

Job vacancies

Please see a list of jobs available

Agent Fees

No fees set.
Last updated at 12:25 PM 04/09/2014 by allAgents

Complaints Procedure

Customer Complaints Procedure

As a firm accredited by the National Approved Letting Scheme and The Property Ombudsman,
Rise Property Services Limited trading as Rise Estate Agents aims to provide the highest
standards 
of service to all landlords, tenants, Vendors and buyers but to ensure that your
interests are 
safeguarded, we offer the following:


If you believe you have grievance, please write in the first instance to Mr Matt Geany at the
address below:


3 New Elvet
Durham
DH1 3AQ 


1. The grievance will be acknowledged within 3 working days of receipt and then investigated
thoroughly 
in accordance with established Γ’Β€Βœin-houseҀ procedures. A formal written outcome of
the complaint will be 
sent to you within 21 days. If we require longer than this timescale we
will advise you in writing and 
confirm our revised response date. 


2.  If you remain dissatisfied with the result of the internal investigation, please contact
Matthew Geany who will review the complaint.


3.  Following the conclusion of our in-house review we will write to you with a final written
statement.


4.  If you are dissatisfied with the conclusion of the in-house review of the complaint, you
can refer the 
matter to:
The Property Ombudsman, Beckett House, 4 Bridge Street, Salisbury SP1 2LX

Last updated at 12:25 PM 04/09/2014 by allAgents
Andrew Hall Andrew Hall
Negotiator
13 reviews

About Andrew No description set View full profile
Emma Burnside Emma Burnside
Administrator
5 reviews

About Emma No description set View full profile
Matt Geany Matt Geany
Director
8 reviews

About Matt Matt caught the property bug while working for a London estate agency firm after graduating in 2000. On returning to the north east, and after a short spell at a Durham based letting agent, Matt launc View full profile
Paul Rickaby Paul Rickaby
Sales Director
53 reviews

About Paul Paul began his career in estate agency in 1996 and joined a Durham based agency in 1997. He soon established a reputation as an excellent negotiator, agreeing sales on hundreds of properties throughou View full profile
Barbara Cookson Barbara Cookson
Property Manager
2 reviews

About Barbara Barbara joined Rise in early 2015 and oversees the day to day running of the property management department. A qualified counsellor with a background in accountancy Barbara holds all the skills requir View full profile
Sonja Mowatt Sonja Mowatt
Lettings Negotiator
1 reviews

About Sonja Sonja joined Rise in 2015 and has very quickly established herself as the central point of the lettings department. A real people person, Sonja’s ability to match the right tenant to the right prope View full profile
Daniel Wolstencroft Daniel Wolstencroft
Property Co-Ordinator
0 reviews

About Daniel Keen to get into estate agency, Dan joined Rise in December 2016. Dan has already become an invaluable member of the team and is currently studying towards a level 2 technical certificate in residenti View full profile


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