• Andrew Hall
    Andrew Hall
  • Emma Burnside
    Emma Burnside
  • Matt Geany
    Matt Geany
  • Paul Rickaby
    Paul Rickaby
  • upload your photo
    Barbara Cookson
  • Sonja Mowatt
    Sonja Mowatt
  • Daniel Wolstencroft
    Daniel Wolstencroft
EFFICIENT, FRIENDLY SERVICE, EXCELLENT LOCAL KNOWLEDGE AND GOOD VALUE FOR MONEY Γ―ΒΏΒ½ THAT IS WHY WE ARE THE TOP ESTATE AGENTS IN DURHAM FOR HAPPY CLIENT FEEDBACK.

Based in Durham city centre we specialise in residential sales and lettings and property management. We are the first choice for student accommodation.

We are members of the National Lettings Scheme, Safe Agent and the Property Ombudsman so you can be assured that your property is in good hands.
Jul 26,2017
Minithumbup
Sonja Mowatt
By:
Jul 26,2017
0 people found
this helpful
Rise quickly found a suitable tenant for my property, and my dealings with them so far have been smooth and efficient....
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Comment on agent fees
Average Fees
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Jul 22,2017
Minithumbup
Paul Rickaby
By:
Jul 22,2017
0 people found
this helpful
Paul and the team were more than helpful, always professional, offering sensible advice and handling all the practical details for me, including viewings. Nothing was too much trouble. Photos and a video of the property were impressive and inviting to prospective buyers. All enquiries were followed up efficiently and feed back or other information was discussed with me regularly . All in all, an excellent service....
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Comment on agent fees
Tremendous value
Was this helpful? Yes
Jul 17,2017
Minithumbdown
By:
Jul 17,2017
0 people found
this helpful
I had my property in Durham rented out for 1 year with Rise, and the tenant was allowed to burn (in the garden) and destroy my furniture, had repainted rooms poorly, and without permission, and had caused large areas of damage to the internal walls. It has taken me a lot of time, money and effort after the rental to attempt to restore my property to how it was prior to leaving it with Rise and the tenant they placed in it. I do not feel they did a good job for me or that they even carried out th...
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Comment on agent fees
Their fees are average, given the poor service they provide.
Attachments
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Jul 14,2017
Minithumbup
Matt Geany
Barbara Cookson
By:
Jul 14,2017
0 people found
this helpful
Matt and Barbara have been excellent estate agents during our time under their care, and they are both also thoroughly nice people. It's helped to have estate agents who are so approachable, and while there have sometimes been minor delays on maintenance, that is to be expected from any busy organisation. Overall they have always done their utmost to keep us happy as tenants, and in one case, Matt truly moved mountains to help us out. Safe....
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Was this helpful? Yes
Jul 06,2017
Minithumbup
Paul Rickaby
Daniel Wolstencroft
By:
Jul 06,2017
0 people found
this helpful
Have to say that both Paul and Daniel were absolutely fantastic in respect of our house sale, Paul took some great photos of our property which we think helped sell it so quickly, just one week and we got over the asking price. Well done guys....
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Comment on agent fees
Very reasonable
Was this helpful? Yes
May 25,2017
Minithumbup
Paul Rickaby
By:
May 25,2017
0 people found
this helpful
We contacted Paul (literally) just before Christmas, having seen another property we really wanted to move ahead with. Paul was very flexible and worked around our schedules to take photos and discuss marketing strategies and a valuation. We were extremely pleased to receive an offer which allowed us to move to our new house, and we have no doubt that Paul was instrumental in this from the first cup of tea we had through to completion. My experience of estate agents has not been positive until n...
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Comment on agent fees
Reasonable, with a variety of options.
Was this helpful? Yes
May 16,2017
Minithumbup
Paul Rickaby
By:
May 16,2017
0 people found
this helpful
Rise - Durham City Office. Paul Rickaby. We approached Paul regarding the sale of our property. Within the day he had discussed our options, taken photos and loaded the advertisement on-line - which was impressive as his visit to us did not start until 4.30! His is polite, honest, enthusiastic and gentlemanly. His efforts resulted in a sale within 3 days. Thank you Paul....
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Comment on agent fees
Fair
Was this helpful? Yes
May 13,2017
Minithumbup
Paul Rickaby
By:
May 13,2017
0 people found
this helpful
Fantastic service from Paul. He kept us in the loop throughout and was a helpful 'go-between' for us and the sellers....
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Was this helpful? Yes
Apr 26,2017
Minithumbup
Paul Rickaby
By:
Apr 26,2017
0 people found
this helpful
Paul was extremely helpful with all queries that where raised during our purchase. Paul's correspondence was all the more important given that I was working in New Zealand for 5 weeks after our offer was accepted on the property, his help ensured an extremely smooth buying process. Many thanks....
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Was this helpful? Yes
Apr 26,2017
Minithumbup
Paul Rickaby
By:
Apr 26,2017
0 people found
this helpful
We sold our house through Rise after no success with two other agents. Paul is very professional in his work due his vast experience. He showed genuine concern and determination to sell our house at the best price and was always willing to discuss any concerns. I would have no hesitation in recommending Rise....
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Comment on agent fees
Good
Was this helpful? Yes
Apr 17,2017
Minithumbup
Matt Geany
By:
Apr 17,2017
1 people found
this helpful
Following a meeting with Matt ten years ago when we were very impressed with his professionalism and attention to detail, we decided to move the management of our property portfolio in central Durham City from 'In house' to Rise Lettings. Since that time, Matt and his team have overseen numerous improvements to our properties to ensure that our tenants continue to be offered the very highest standard of student accommodation and care available in the city. The level of service we receive as la...
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Comment on agent fees
Good value for money
Was this helpful? Yes
Apr 12,2017
Minithumbup
Paul Rickaby
Daniel Wolstencroft
By:
Apr 12,2017
1 people found
this helpful
After a bad experience with 2 larger estate agents Rise were a breath of fresh air. Great communication (based on what was easier for me). Used initiative, gave honest advice & also managed to sell my house quickly. Would definitely recommend! Thank you!...
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Comment on agent fees
Very compeitive
Was this helpful? Yes
Apr 11,2017
Minithumbup
Paul Rickaby
Paul Rickaby
By:
Apr 11,2017
0 people found
this helpful
Paul was fantastic and very swift at replying throughout the who process. Especially with being first time buyers Paul took what would be additional worry and stress out of the equation with his prompt responses....
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Mar 27,2017
Minithumbup
Paul Rickaby
By:
Mar 27,2017
0 people found
this helpful
Amazing through the whole process! Helped, guided, advised and supported. Really helped the process run smoothly and got the process done in 5 weeks! Fabulous....
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Was this helpful? Yes
Mar 24,2017
Minithumbup
Paul Rickaby
By:
Mar 24,2017
0 people found
this helpful
From initial contact, through valuation, listing, viewings and sale Rise and in particular Paul were first class. Paul genuinely showed an interest and helped devise a strategy to sell our home. He was available every step of the way to guide us through. I would definitely use Rise again in the future. I wish every part of moving home went as smoothly as this!...
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Comment on agent fees
One of the best in the area
Was this helpful? Yes
Mar 22,2017
Minithumbup
Paul Rickaby
By:
Mar 22,2017
0 people found
this helpful
Professional and flexible service from Paul - first viewing by the people who ultimately purchased the property was done at a weekend whilst we were out of the country on holiday....
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Comment on agent fees
Very competitive.
Was this helpful? Yes
Mar 22,2017
Minithumbup
Paul Rickaby
By:
Mar 22,2017
0 people found
this helpful
I thought Paul handled my sale very well. Advice given was genuine and honest and he was always available if I had any queries and kept me informed of progress of the sale I liked that he was involved from initial viewing of house to completion unlike other estate agents in Durham...
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Comment on agent fees
Good
Was this helpful? Yes
Mar 07,2017
Minithumbup
Sonja Mowatt
By:
Mar 07,2017
0 people found
this helpful
new tenant found quickly and dealt with smoothly and easy, great to deal with and would not hesitate to recommend...
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Was this helpful? Yes
Jan 25,2017
Minithumbup
Paul Rickaby
By:
Jan 25,2017
0 people found
this helpful
We were very happy with the service Paul provided us during the sale of our property and purchase of our new home. His experience and insight proved invaluable, and we would not hesitate to use his services in the future. Paul helped us secure a very good final sale price and would always either stay in contact or return our calls/messages....
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Comment on agent fees
The fees were very fair, and more competitive than other agents in our area.
Was this helpful? Yes
Jan 04,2017
Minithumbup
Paul Rickaby
By:
Jan 04,2017
1 people found
this helpful
Paul is the chap you want to be working with. Although I did not list my house to sell through Rise, I did buy my new house via Paul at Rise and I would like to write my positive feedback from my experience of dealing with him. The sale of my house (through another estate agent) did not go smoothly, so I had to enlist Paul's expertise as my own estate agent didn't really come up with much advice or new ideas. By contrast - Paul came up with diplomatic and innovative solutions and I was very ...
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Comment on agent fees
The fees are competitively priced
Was this helpful? Yes
Jan 04,2017
Minithumbup
Paul Rickaby
By:
Jan 04,2017
1 people found
this helpful
We had an excellent experience selling our house with Rise - Paul Rickaby was by far the most helpful and supportive person throughout our entire sale, often stepping in and making contact with our solicitor or other parties when it shouldn't necessarily have been his role to do so. We always felt he would give us the best advice and information about the overall sale process and we would not hesitate to recommend Rise to other prospective buyers....
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Comment on agent fees
The fees charged were competitive and definitely one of the cheaper quotes we had, yet the service could not have been better and as a result we found the fees good value for money - not often what people say about estate agents!
Was this helpful? Yes
Jan 03,2017
Minithumbup
Paul Rickaby
By:
Jan 03,2017
0 people found
this helpful
We couldn't recommend Rise highly enough. Our contact was with Paul R from start to finish and it was always him that we dealt with. Calls were direct to him and if he couldn't speak immediately would call back within a couple of hours. He communicated well and we were always up to date with progress and he managed expectations and parties on all sides. In addition, his advice and property knowledge was entirely accurate. The combination of the above meant that we had 8 viewings lined up wi...
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Comment on agent fees
Excellent value for money (we used upfront option).
Was this helpful? Yes
Nov 02,2016
Minithumbup
Paul Rickaby
By:
Nov 02,2016
0 people found
this helpful
Paul was a delight to work with from start to finish and went the extra mile in helping me out with my first house purchase which could've potentially been a very daunting prospect. Paul made sure the sale went through quickly and smoothly with no problems at all. A pleasure....
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Was this helpful? Yes
Oct 24,2016
Minithumbup
Paul Rickaby
By:
Oct 24,2016
0 people found
this helpful
In a chain and without a shadow of doubt was the best estate agent out of them all to deal with. Very helpful from start to finish, would not hesitate to recommend or use in the future....
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Comment on agent fees
N/A
Was this helpful? Yes
Sep 29,2016
Minithumbup
Paul Rickaby
By:
Sep 29,2016
0 people found
this helpful
I found all the staff to be friendly and polite every time we talk through out the sale of our property and their knowledge was clear to see. I had a particularly difficult/picky buyer (who later dropped out), during this stressful period the staff dealt with the situation in a very professional way. We had a positive experience with 'Rise' and would definitely use them again....
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Comment on agent fees
We choose the up front fee and were very happy with the service we got for it
Was this helpful? Yes
Sep 28,2016
Minithumbup
Paul Rickaby
By:
Sep 28,2016
0 people found
this helpful
We were fortunate to benefit from Pauls professional knowledge of the market,and his advice was most valuable, he was definitely someone you could trust. He kept us informed at all times and we appreciated this very much. He has good personal skills and we enjoyed knowing him and would not hesitate to recommended him....
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Comment on agent fees
Fees seemed appropriate
Was this helpful? Yes
Sep 27,2016
Minithumbup
Paul Rickaby
By:
Sep 27,2016
0 people found
this helpful
Great service from Paul at Rise! From the day we sold our house, Paul went out of his way to ensure that everything went without a hitch. He acted as go-between for us and our buyers and our solicitor. He was always available to deal with anything and everything. We would highly recommend using Rise to sell your home...excellent, friendly and professional service....
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Comment on agent fees
Very competitive fees and excellent service. You certainly get your money's worth!
Was this helpful? Yes
Sep 27,2016
Minithumbup
Paul Rickaby
By:
Sep 27,2016
0 people found
this helpful
Cheap, reassuring (when everything was going wrong) and sold my house!...
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Comment on agent fees
Cheap
Was this helpful? Yes
Aug 11,2016
Minithumbup
Paul Rickaby
By:
Aug 11,2016
0 people found
this helpful
We bought and sold recently with Paul at Rise and found the help and support we received for both was excellent. Our house was not even on the market when we put in the offer for our new house, however it was listed very promptly and viewings arranged very quickly thereafter. All queries during the process were answered promptly, often out of hours, and he was also very helpful in getting regular updates from the various solicitors. Would thoroughly recommend Rise when selling in Durham area....
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Comment on agent fees
Very competitive and good value for money.
Was this helpful? Yes
Aug 11,2016
Minithumbup
Paul Rickaby
By:
Aug 11,2016
0 people found
this helpful
Very pleasant and easy to talk to, happy to change things that I requested. Always helpful when I rang. Good feedback provided after viewings and all round really good experience....
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Comment on agent fees
I went for the on-line up front charge and saved a packet on what some agents were suggesting I would have to pay for the 'normal' method'.
Was this helpful? Yes
Areas covered
  • Durham
  • Chester le Street
  • Houghton le spring
  • DH1
  • DH2
  • DH3
  • DH4
  • DH5
  • DH6
  • DH7

NALS TPOS DPS SAGEagent


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
16 1 12 1 44 0 17 0 1 1

Job vacancies

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Agent Fees

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Last updated at 11:45 AM 05/04/2017 by allAgents

Complaints Procedure

Customer Complaints Procedure

As a firm accredited by the National Approved Letting Scheme and The Property Ombudsman,
Rise Property Services Limited trading as Rise Estate Agents aims to provide the highest
standards 
of service to all landlords, tenants, Vendors and buyers but to ensure that your
interests are 
safeguarded, we offer the following:


If you believe you have grievance, please write in the first instance to Mr Matt Geany at the
address below:


3 New Elvet
Durham
DH1 3AQ 


1. The grievance will be acknowledged within 3 working days of receipt and then investigated
thoroughly 
in accordance with established Γ’Β€Βœin-houseҀ procedures. A formal written outcome of
the complaint will be 
sent to you within 21 days. If we require longer than this timescale we
will advise you in writing and 
confirm our revised response date. 


2.  If you remain dissatisfied with the result of the internal investigation, please contact
Matthew Geany who will review the complaint.


3.  Following the conclusion of our in-house review we will write to you with a final written
statement.


4.  If you are dissatisfied with the conclusion of the in-house review of the complaint, you
can refer the 
matter to:
The Property Ombudsman, Beckett House, 4 Bridge Street, Salisbury SP1 2LX

Last updated at 11:45 AM 05/04/2017 by allAgents
Andrew Hall Andrew Hall
Negotiator
13 reviews

About Andrew No description set View full profile
Emma Burnside Emma Burnside
Administrator
5 reviews

About Emma No description set View full profile
Matt Geany Matt Geany
Director
10 reviews

About Matt Matt caught the property bug while working for a London estate agency firm after graduating in 2000. On returning to the north east, and after a short spell at a Durham based letting agent, Matt launc View full profile
Paul Rickaby Paul Rickaby
Sales Director
62 reviews

About Paul Paul began his career in estate agency in 1996 and joined a Durham based agency in 1997. He soon established a reputation as an excellent negotiator, agreeing sales on hundreds of properties throughou View full profile
Barbara Cookson - no image available Barbara Cookson
Property Manager
3 reviews

About Barbara Barbara joined Rise in early 2015 and oversees the day to day running of the property management department. A qualified counsellor with a background in accountancy Barbara holds all the skills requir View full profile
Sonja Mowatt Sonja Mowatt
Lettings Negotiator
2 reviews

About Sonja Sonja joined Rise in 2015 and has very quickly established herself as the central point of the lettings department. A real people person, Sonja’s ability to match the right tenant to the right prope View full profile
Daniel Wolstencroft Daniel Wolstencroft
Property Co-Ordinator
2 reviews

About Daniel Keen to get into estate agency, Dan joined Rise in December 2016. Dan has already become an invaluable member of the team and is currently studying towards a level 2 technical certificate in residenti View full profile


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