EFFICIENT, FRIENDLY SERVICE, EXCELLENT LOCAL KNOWLEDGE AND GOOD VALUE FOR MONEY � THAT IS WHY WE ARE THE TOP ESTATE AGENTS IN DURHAM FOR HAPPY CLIENT FEEDBACK.

Based in Durham city centre we specialise in residential sales and lettings and property management. We are the first choice for student accommodation.

We are members of the National Lettings Scheme, Safe Agent and the Property Ombudsman so you can be assured that your property is in good hands.

“ Excellent service... ”

Sep 12,2018
Minithumbup
By: 'Mike Baker'
Sep 12,2018
0 people found
this helpful
Rise was recommended to us and Paul and his team provided excellent knowledge service and advice on successfully selling our home in dh1 Thanks to Paul and all his team...
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Comment on agent fees
Great fees
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“ Very Happy... ”

Aug 20,2018
Minithumbup
By: 'MC'
Aug 20,2018
0 people found
this helpful
We chose Rise becasuse they had similar properties for sale in our immediate area. Paul and the team have guided us through the process with care and have always been available to help. We've had contact with most of the local estate agents when ...
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“ Great service and would recommend... ”

Jul 18,2018
Minithumbup
By: 'Sharon'
Jul 18,2018
0 people found
this helpful
Paul recently dealt with the sale of my property. Nothing was too much trouble and he kept me updated the whole way through the process from start to finish. Calls and emails made were always returned and Paul was professional and polite. I wouldn't ...
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Comment on agent fees
Competitive.
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“ Paul Rickaby... ”

Jul 04,2018
Minithumbup
By: 'Aurora'
Jul 04,2018
0 people found
this helpful
We were very pleased with the way our property was promoted. They could not have presented it any better. We wondered why we were selling! The market was difficult and we were hoping for a better price but so pleased to have sold. We would ...
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Comment on agent fees
We thought we had very good value for money. They were much better than any other High Street agents.
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“ Melanie is a great agent!... ”

May 30,2018
Minithumbup
By: 'V Gamblin'
May 30,2018
0 people found
this helpful
Melanie been invaluable in helping me refurbish a rental property that was severely damaged by a difficult tenant. She has actively sought competitive prices from suppliers, and project managed the refurb from start to finish, providing me with updates, reports and photographs. She is helpful, ...
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Comment on agent fees
The fees are comparative to other agents in the area.
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“ Excellent Service... ”

May 18,2018
Minithumbup
By: 'Kimberley'
May 18,2018
0 people found
this helpful
Melanie has provided an overall excellent customer experience and has helped with any questions I've had. She has made the whole process very easy and is always very friendly and happy to help and is an asset to the company....
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Jan 28,2018
Minithumbup
By: 'The Barbers'
Jan 28,2018
1 people found
this helpful
From start to finish Paul provided a high level of service. He was polite, competent, attentive and thoroughly professional. He responded quickly to phone calls and emails, giving helpful and informative guidance and feedback. Excellent and highly recommended!...
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Comment on agent fees
Very competitive and good value for money.
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Jan 25,2018
Minithumbup
By: 'Richard'
Jan 25,2018
0 people found
this helpful
Paul was fantastic, great communication and helped recommend a great Financial advisor He responded quickly to any questions I had and helped with anything he could...
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Jan 25,2018
Minithumbup
By: 'Kev Wilkinson'
Jan 25,2018
0 people found
this helpful
Absolutely amazing customer service from valuation to completion. I couldn't thank Paul enough for how our sale was dealt with. He continued to keep us up to date with the processes and was fantastic in his approach to the sale and advertising. He always ...
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Comment on agent fees
The agent fees were extremely reasonable and fantastic value for the service provided.
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Jan 18,2018
Minithumbup
By: 'Margaret'
Jan 18,2018
0 people found
this helpful
I have dealt with Sara for a number of years for both lettings and sales and find Sara both professional and tenacious. She has always gone the extra mile to find reliable tenants for me and has kept me informed throughout the process. Thank you ...
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Comment on agent fees
Good fees, very competitive
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Dec 10,2017
Minithumbup
By: 'Jem'
Dec 10,2017
0 people found
this helpful
Easy to communicate with. Very quick to respond and a very reliable team. All questions were answered, and as a first time buyer everything was explained to me. Thanks a lot....
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Comment on agent fees
Buyer
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Dec 07,2017
Minithumbup
By: 'Chris Burnip'
Dec 07,2017
0 people found
this helpful
Very good service. Kept updated with all viewings and inquires. All staff were very friendly and helpful when contacted and replied to questions quickly....
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Comment on agent fees
Good fees
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Dec 07,2017
Minithumbup
By: 'Joanne'
Dec 07,2017
0 people found
this helpful
Good estate agent. Very helpful supportive. Good communication when buying a house with them. Thank you very much for your help....
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Dec 07,2017
Minithumbup
By: 'Freda Clark'
Dec 07,2017
0 people found
this helpful
From start too finish Paul was extremely helpful in the sale and purchase of our home . Nothing was ever too much for him and dealt with us in a very friendly and professional manner ....
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Comment on agent fees
Good
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Dec 02,2017
Minithumbup
By: 'JC'
Dec 02,2017
0 people found
this helpful
Paul was an excellent estate agent who was very accessible and helpful throughout the process. His advice was was invaluable and I can't recommend him high enough....
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Comment on agent fees
The fees were appropriate and good
Was this helpful? Yes
Sep 15,2017
Minithumbup
By: 'Tony'
Sep 15,2017
0 people found
this helpful
Very helpful and courteous team, kept us up to date with developments, and gave useful advice. Good presentation of ur property....
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Sep 12,2017
Minithumbup
By: 'Bob'
Sep 12,2017
0 people found
this helpful
Excellent service, in particular managing the emotional anxieties of a very challenging buyer. I don't think this kind of service is set out in the terms and conditions, but made the difference between the sale going through and having to start the sale process all ...
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Sep 09,2017
Minithumbup
By: 'Steven and Sarah'
Sep 09,2017
0 people found
this helpful
Paul and his team were excellent. They were very professional, polite, friendly and extremely efficient. We would be very happy to recommend them to family and friends....
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Comment on agent fees
Great value.
Was this helpful? Yes
Sep 08,2017
Minithumbup
By: 'Lynn Hughes'
Sep 08,2017
0 people found
this helpful
Throughout the whole process Paul was efficient, professional and extremely helpful. We trusted Pauls judgement from day one. He was able to offer us advice and support during the process but at the same time respected our opinions and decisions. Paul works over and above ...
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Comment on agent fees
Good
Was this helpful? Yes
Sep 08,2017
Minithumbup
By: 'Katie & Steven'
Sep 08,2017
1 people found
this helpful
Sonja's help and assistance has been fantastic. This move was the first house for my boyfriend and I together, not only was she extremely knowledgeable about the property, the leasing process was easy and all done electronically with no fuss. Unbelievably simple compared to other ...
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Comment on agent fees
Fee's were some of the cheapest around.
Was this helpful? Yes
Sep 05,2017
Minithumbup
By: 'David Hughes'
Sep 05,2017
0 people found
this helpful
We were extremely pleased with the high level of professionalism and service provided by Paul on behalf of Rise . Valuation and accompanying marketing were realistic and accurate and ensured we received an offer within three weeks. I was very impressed with the fact that Paul ...
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Comment on agent fees
Fees are competitive
Was this helpful? Yes
Sep 05,2017
Minithumbup
By: 'Gareth'
Sep 05,2017
0 people found
this helpful
Absolutely fantastic service from start to finish. The pictures made our home look spectacular and we received an offer for the full asking price within 2 days of been on the market. What great value for money, Rise were the most competitively priced agents in the ...
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Comment on agent fees
Very competitive, the cheapest fees in my area
Was this helpful? Yes
Sep 05,2017
Minithumbup
By: 'SusanandIan'
Sep 05,2017
0 people found
this helpful
Rise provide and excellent service. All staff are helpful, friendly and a pleasure to deal with. They were always happy to assist with any queries that we had and were approachable throughout the process...
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Comment on agent fees
Competitive fees
Was this helpful? Yes
Sep 05,2017
Minithumbup
By: 'Ben'
Sep 05,2017
0 people found
this helpful
Paul handled all parts of our purchase with professionalis. He was also sensitive to the fact we were first time buyers and talked us through all areas of the successful purchase....
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Comment on agent fees
Very fair,
Was this helpful? Yes
Aug 18,2017
Minithumbup
By: 'John'
Aug 18,2017
0 people found
this helpful
Professional and friendly service from Paul and the team which covered every aspect of the sale. Sound advice on pricing and presentation of the property which sold very quickly at the price point we were seeking....
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Comment on agent fees
Fees were fair, value for money for the service, and not out of line with other agents.
Was this helpful? Yes
Aug 01,2017
Minithumbup
By: 'Rob Hinchley'
Aug 01,2017
0 people found
this helpful
I came to Durham as a postgraduate student this year having rented in London for the past three years and ended up renting a single room in 6 Ashwood through Rise in late September 2016. The experience with Rise couldn't have been more stark to my horrible ...
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Aug 01,2017
Minithumbup
By: 'JB'
Aug 01,2017
0 people found
this helpful
So far, I have found Rise Lettings to be friendly and efficient. I have recently changed my management agent from another company (who I became worse as time went on) to Rise. My experience so far has been good...
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Comment on agent fees
I think the fees are reasonable.
Was this helpful? Yes
Jul 28,2017
Minithumbup
By: 'Giorgia'
Jul 28,2017
0 people found
this helpful
Sonya has been helpful, easy to reach, and overall competent. Our paperwork was prepared on time, and she was always available to answer our questions in a clear way....
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Comment on agent fees
A bit higher than expected.
Was this helpful? Yes
Jul 22,2017
Minithumbup
By: 'Dinah'
Jul 22,2017
0 people found
this helpful
Paul and the team were more than helpful, always professional, offering sensible advice and handling all the practical details for me, including viewings. Nothing was too much trouble. Photos and a video of the property were impressive and inviting to prospective buyers. All enquiries were ...
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Comment on agent fees
Tremendous value
Was this helpful? Yes
Jul 17,2017
Minithumbdown
By: 'L. McMonagle'
Jul 17,2017
2 people found
this helpful
I had my property in Durham rented out for 1 year with Rise, and the tenant was allowed to burn (in the garden) and destroy my furniture, had repainted rooms poorly, and without permission, and had caused large areas of damage to the internal walls. It ...
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Comment on agent fees
Their fees are average, given the poor service they provide.
Attachments

Was this helpful? Yes
Areas covered
  • Durham
  • Chester le Street
  • Houghton le spring
  • DH1
  • DH2
  • DH3
  • DH4
  • DH5
  • DH6
  • DH7

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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
18 1 16 1 61 0 21 0 1 1

Agent Fees

No fees set.

Complaints Procedure

Customer Complaints Procedure

As a firm accredited by the National Approved Letting Scheme and The Property Ombudsman,
Rise Property Services Limited trading as Rise Estate Agents aims to provide the highest
standards 
of service to all landlords, tenants, Vendors and buyers but to ensure that your
interests are 
safeguarded, we offer the following:


If you believe you have grievance, please write in the first instance to Mr Matt Geany at the
address below:


3 New Elvet
Durham
DH1 3AQ 


1. The grievance will be acknowledged within 3 working days of receipt and then investigated
thoroughly 
in accordance with established “in-house” procedures. A formal written outcome of
the complaint will be 
sent to you within 21 days. If we require longer than this timescale we
will advise you in writing and 
confirm our revised response date. 


2.  If you remain dissatisfied with the result of the internal investigation, please contact
Matthew Geany who will review the complaint.


3.  Following the conclusion of our in-house review we will write to you with a final written
statement.


4.  If you are dissatisfied with the conclusion of the in-house review of the complaint, you
can refer the 
matter to:
The Property Ombudsman, Beckett House, 4 Bridge Street, Salisbury SP1 2LX

Last updated at 11:45 AM 05/04/2017 by allAgents

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