• Andrew Hall
    Andrew Hall
  • Emma Burnside
    Emma Burnside
  • Matt Geany
    Matt Geany
  • Paul Rickaby
    Paul Rickaby
  • Sonja Mowatt
    Sonja Mowatt
  • Daniel Wolstencroft
    Daniel Wolstencroft
  • Sara Bennett
    Sara Bennett
  • Melanie Hartness
    Melanie Hartness
EFFICIENT, FRIENDLY SERVICE, EXCELLENT LOCAL KNOWLEDGE AND GOOD VALUE FOR MONEY Γ―ΒΏΒ½ THAT IS WHY WE ARE THE TOP ESTATE AGENTS IN DURHAM FOR HAPPY CLIENT FEEDBACK.

Based in Durham city centre we specialise in residential sales and lettings and property management. We are the first choice for student accommodation.

We are members of the National Lettings Scheme, Safe Agent and the Property Ombudsman so you can be assured that your property is in good hands.
Jan 28,2018
Minithumbup
Paul Rickaby
By: 'The Barbers'
Jan 28,2018
1 people found
this helpful
From start to finish Paul provided a high level of service. He was polite, competent, attentive and thoroughly professional. He responded quickly to phone calls and emails, giving helpful and informative guidance and feedback. Excellent and highly recommended!...
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Comment on agent fees
Very competitive and good value for money.
Was this helpful? Yes
Jan 25,2018
Minithumbup
Paul Rickaby
By: 'Richard'
Jan 25,2018
0 people found
this helpful
Paul was fantastic, great communication and helped recommend a great Financial advisor He responded quickly to any questions I had and helped with anything he could...
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Was this helpful? Yes
Jan 25,2018
Minithumbup
Paul Rickaby
By: 'Kev Wilkinson'
Jan 25,2018
0 people found
this helpful
Absolutely amazing customer service from valuation to completion. I couldn't thank Paul enough for how our sale was dealt with. He continued to keep us up to date with the processes and was fantastic in his approach to the sale and advertising. He always ...
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Comment on agent fees
The agent fees were extremely reasonable and fantastic value for the service provided.
Was this helpful? Yes
Jan 18,2018
Minithumbup
Sara Bennett
By: 'Margaret'
Jan 18,2018
0 people found
this helpful
I have dealt with Sara for a number of years for both lettings and sales and find Sara both professional and tenacious. She has always gone the extra mile to find reliable tenants for me and has kept me informed throughout the process. Thank you ...
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Comment on agent fees
Good fees, very competitive
Was this helpful? Yes
Dec 10,2017
Minithumbup
Paul Rickaby
By: 'Jem'
Dec 10,2017
0 people found
this helpful
Easy to communicate with. Very quick to respond and a very reliable team. All questions were answered, and as a first time buyer everything was explained to me. Thanks a lot....
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Comment on agent fees
Buyer
Was this helpful? Yes
Dec 07,2017
Minithumbup
Paul Rickaby
Daniel Wolstencroft
By: 'Chris Burnip'
Dec 07,2017
0 people found
this helpful
Very good service. Kept updated with all viewings and inquires. All staff were very friendly and helpful when contacted and replied to questions quickly....
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Comment on agent fees
Good fees
Was this helpful? Yes
Dec 07,2017
Minithumbup
Paul Rickaby
By: 'Joanne'
Dec 07,2017
0 people found
this helpful
Good estate agent. Very helpful supportive. Good communication when buying a house with them. Thank you very much for your help....
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Was this helpful? Yes
Dec 07,2017
Minithumbup
Paul Rickaby
Daniel Wolstencroft
By: 'Freda Clark'
Dec 07,2017
0 people found
this helpful
From start too finish Paul was extremely helpful in the sale and purchase of our home . Nothing was ever too much for him and dealt with us in a very friendly and professional manner ....
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Comment on agent fees
Good
Was this helpful? Yes
Dec 02,2017
Minithumbup
Paul Rickaby
By: 'JC'
Dec 02,2017
0 people found
this helpful
Paul was an excellent estate agent who was very accessible and helpful throughout the process. His advice was was invaluable and I can't recommend him high enough....
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Comment on agent fees
The fees were appropriate and good
Was this helpful? Yes
Sep 15,2017
Minithumbup
Paul Rickaby
Daniel Wolstencroft
By: 'Tony'
Sep 15,2017
0 people found
this helpful
Very helpful and courteous team, kept us up to date with developments, and gave useful advice. Good presentation of ur property....
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Was this helpful? Yes
Sep 12,2017
Minithumbup
Paul Rickaby
By: 'Bob'
Sep 12,2017
0 people found
this helpful
Excellent service, in particular managing the emotional anxieties of a very challenging buyer. I don't think this kind of service is set out in the terms and conditions, but made the difference between the sale going through and having to start the sale process all ...
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Was this helpful? Yes
Sep 09,2017
Minithumbup
Paul Rickaby
Daniel Wolstencroft
By: 'Steven and Sarah'
Sep 09,2017
0 people found
this helpful
Paul and his team were excellent. They were very professional, polite, friendly and extremely efficient. We would be very happy to recommend them to family and friends....
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Comment on agent fees
Great value.
Was this helpful? Yes
Sep 08,2017
Minithumbup
Paul Rickaby
By: 'Lynn Hughes'
Sep 08,2017
0 people found
this helpful
Throughout the whole process Paul was efficient, professional and extremely helpful. We trusted Pauls judgement from day one. He was able to offer us advice and support during the process but at the same time respected our opinions and decisions. Paul works over and above ...
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Comment on agent fees
Good
Was this helpful? Yes
Sep 08,2017
Minithumbup
Sonja Mowatt
By: 'Katie & Steven'
Sep 08,2017
1 people found
this helpful
Sonja's help and assistance has been fantastic. This move was the first house for my boyfriend and I together, not only was she extremely knowledgeable about the property, the leasing process was easy and all done electronically with no fuss. Unbelievably simple compared to other ...
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Comment on agent fees
Fee's were some of the cheapest around.
Was this helpful? Yes
Sep 05,2017
Minithumbup
Paul Rickaby
By: 'David Hughes'
Sep 05,2017
0 people found
this helpful
We were extremely pleased with the high level of professionalism and service provided by Paul on behalf of Rise . Valuation and accompanying marketing were realistic and accurate and ensured we received an offer within three weeks. I was very impressed with the fact that Paul ...
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Comment on agent fees
Fees are competitive
Was this helpful? Yes
Sep 05,2017
Minithumbup
Paul Rickaby
By: 'Gareth'
Sep 05,2017
0 people found
this helpful
Absolutely fantastic service from start to finish. The pictures made our home look spectacular and we received an offer for the full asking price within 2 days of been on the market. What great value for money, Rise were the most competitively priced agents in the ...
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Comment on agent fees
Very competitive, the cheapest fees in my area
Was this helpful? Yes
Sep 05,2017
Minithumbup
Paul Rickaby
Daniel Wolstencroft
By: 'SusanandIan'
Sep 05,2017
0 people found
this helpful
Rise provide and excellent service. All staff are helpful, friendly and a pleasure to deal with. They were always happy to assist with any queries that we had and were approachable throughout the process...
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Comment on agent fees
Competitive fees
Was this helpful? Yes
Sep 05,2017
Minithumbup
Paul Rickaby
By: 'Ben'
Sep 05,2017
0 people found
this helpful
Paul handled all parts of our purchase with professionalis. He was also sensitive to the fact we were first time buyers and talked us through all areas of the successful purchase....
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Comment on agent fees
Very fair,
Was this helpful? Yes
Aug 18,2017
Minithumbup
Paul Rickaby
By: 'John'
Aug 18,2017
0 people found
this helpful
Professional and friendly service from Paul and the team which covered every aspect of the sale. Sound advice on pricing and presentation of the property which sold very quickly at the price point we were seeking....
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Comment on agent fees
Fees were fair, value for money for the service, and not out of line with other agents.
Was this helpful? Yes
Aug 01,2017
Minithumbup
Daniel Wolstencroft
By: 'Rob Hinchley'
Aug 01,2017
0 people found
this helpful
I came to Durham as a postgraduate student this year having rented in London for the past three years and ended up renting a single room in 6 Ashwood through Rise in late September 2016. The experience with Rise couldn't have been more stark to my horrible ...
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Was this helpful? Yes
Aug 01,2017
Minithumbup
Matt Geany
By: 'JB'
Aug 01,2017
0 people found
this helpful
So far, I have found Rise Lettings to be friendly and efficient. I have recently changed my management agent from another company (who I became worse as time went on) to Rise. My experience so far has been good...
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Comment on agent fees
I think the fees are reasonable.
Was this helpful? Yes
Jul 28,2017
Minithumbup
Sonja Mowatt
By: 'Giorgia'
Jul 28,2017
0 people found
this helpful
Sonya has been helpful, easy to reach, and overall competent. Our paperwork was prepared on time, and she was always available to answer our questions in a clear way....
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Comment on agent fees
A bit higher than expected.
Was this helpful? Yes
Jul 22,2017
Minithumbup
Paul Rickaby
By: 'Dinah'
Jul 22,2017
0 people found
this helpful
Paul and the team were more than helpful, always professional, offering sensible advice and handling all the practical details for me, including viewings. Nothing was too much trouble. Photos and a video of the property were impressive and inviting to prospective buyers. All enquiries were ...
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Comment on agent fees
Tremendous value
Was this helpful? Yes
Jul 17,2017
Minithumbdown
By: 'L. McMonagle'
Jul 17,2017
2 people found
this helpful
I had my property in Durham rented out for 1 year with Rise, and the tenant was allowed to burn (in the garden) and destroy my furniture, had repainted rooms poorly, and without permission, and had caused large areas of damage to the internal walls. It ...
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Comment on agent fees
Their fees are average, given the poor service they provide.
Attachments

Was this helpful? Yes
Jul 14,2017
Minithumbup
Matt Geany
By: 'R'
Jul 14,2017
0 people found
this helpful
Matt and Barbara have been excellent estate agents during our time under their care, and they are both also thoroughly nice people. It's helped to have estate agents who are so approachable, and while there have sometimes been minor delays on maintenance, that is to ...
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Was this helpful? Yes
Jul 06,2017
Minithumbup
Paul Rickaby
Daniel Wolstencroft
By: 'Paul & Jo Johnston'
Jul 06,2017
0 people found
this helpful
Have to say that both Paul and Daniel were absolutely fantastic in respect of our house sale, Paul took some great photos of our property which we think helped sell it so quickly, just one week and we got over the asking price. Well done ...
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Comment on agent fees
Very reasonable
Was this helpful? Yes
May 25,2017
Minithumbup
Paul Rickaby
By: 'Peter and Fran'
May 25,2017
0 people found
this helpful
We contacted Paul (literally) just before Christmas, having seen another property we really wanted to move ahead with. Paul was very flexible and worked around our schedules to take photos and discuss marketing strategies and a valuation. We were extremely pleased to receive an offer ...
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Comment on agent fees
Reasonable, with a variety of options.
Was this helpful? Yes
May 16,2017
Minithumbup
Paul Rickaby
By: 'Off to New Zealand'
May 16,2017
0 people found
this helpful
Rise - Durham City Office. Paul Rickaby. We approached Paul regarding the sale of our property. Within the day he had discussed our options, taken photos and loaded the advertisement on-line - which was impressive as his visit to us did not start until 4.30! His ...
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Comment on agent fees
Fair
Was this helpful? Yes
May 13,2017
Minithumbup
Paul Rickaby
By: 'R'
May 13,2017
0 people found
this helpful
Fantastic service from Paul. He kept us in the loop throughout and was a helpful 'go-between' for us and the sellers....
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Was this helpful? Yes
Apr 26,2017
Minithumbup
Paul Rickaby
By: 'P Bolton'
Apr 26,2017
0 people found
this helpful
Paul was extremely helpful with all queries that where raised during our purchase. Paul's correspondence was all the more important given that I was working in New Zealand for 5 weeks after our offer was accepted on the property, his help ensured an extremely smooth buying ...
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Was this helpful? Yes
Areas covered
  • Durham
  • Chester le Street
  • Houghton le spring
  • DH1
  • DH2
  • DH3
  • DH4
  • DH5
  • DH6
  • DH7

NALS TPOS DPS SAGEagent


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
17 1 15 1 57 0 21 0 1 1

Agent Fees

No fees set.
Last updated at 11:45 AM 05/04/2017 by allAgents

Complaints Procedure

Customer Complaints Procedure

As a firm accredited by the National Approved Letting Scheme and The Property Ombudsman,
Rise Property Services Limited trading as Rise Estate Agents aims to provide the highest
standards 
of service to all landlords, tenants, Vendors and buyers but to ensure that your
interests are 
safeguarded, we offer the following:


If you believe you have grievance, please write in the first instance to Mr Matt Geany at the
address below:


3 New Elvet
Durham
DH1 3AQ 


1. The grievance will be acknowledged within 3 working days of receipt and then investigated
thoroughly 
in accordance with established Γ’Β€Βœin-houseҀ procedures. A formal written outcome of
the complaint will be 
sent to you within 21 days. If we require longer than this timescale we
will advise you in writing and 
confirm our revised response date. 


2.  If you remain dissatisfied with the result of the internal investigation, please contact
Matthew Geany who will review the complaint.


3.  Following the conclusion of our in-house review we will write to you with a final written
statement.


4.  If you are dissatisfied with the conclusion of the in-house review of the complaint, you
can refer the 
matter to:
The Property Ombudsman, Beckett House, 4 Bridge Street, Salisbury SP1 2LX

Last updated at 11:45 AM 05/04/2017 by allAgents
Andrew Hall Andrew Hall
Negotiator
13 reviews

About Andrew No description set View full profile
Emma Burnside Emma Burnside
Administrator
5 reviews

About Emma No description set View full profile
Matt Geany Matt Geany
Director
11 reviews

About Matt Matt caught the property bug while working for a London estate agency firm after graduating in 2000. On returning to the north east, and after a short spell at a Durham based letting agent, Matt launc View full profile
Paul Rickaby Paul Rickaby
Sales Director
79 reviews

About Paul Paul began his career in estate agency in 1996 and joined a Durham based agency in 1997. He soon established a reputation as an excellent negotiator, agreeing sales on hundreds of properties throughou View full profile
Sonja Mowatt Sonja Mowatt
Lettings Negotiator
3 reviews

About Sonja Sonja joined Rise in 2015 and has very quickly established herself as the central point of the lettings department. A real people person, Sonja’s ability to match the right tenant to the right prope View full profile
Daniel Wolstencroft Daniel Wolstencroft
Property Co-Ordinator
8 reviews

About Daniel Keen to get into estate agency, Dan joined Rise in December 2016. Dan has already become an invaluable member of the team and is currently studying towards a level 2 technical certificate in residenti View full profile
Sara Bennett Sara Bennett
Crook Director
1 reviews

About Sara Sara joined Rise in September 2017 to launch the Crook office. Sara brings a wealth of experience to the role, a qualified mortgage advisor, Sara began her estate agency career back in 2003 and quickl View full profile
Melanie Hartness Melanie Hartness
Sales & Lettings Negotiator
0 reviews

About Melanie Melanie started her estate agency career as a property manager in 2015 quickly progressing to assistant head of property management with an independent estate agency specializing in Student lettings. View full profile

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