• Andrew Hall
    Andrew Hall
  • Emma Burnside
    Emma Burnside
  • Matt Geany
    Matt Geany
  • Paul Rickaby
    Paul Rickaby
  • Sonja Mowatt
    Sonja Mowatt
  • Daniel Wolstencroft
    Daniel Wolstencroft
  • claim your profile
    Sara Bennett
EFFICIENT, FRIENDLY SERVICE, EXCELLENT LOCAL KNOWLEDGE AND GOOD VALUE FOR MONEY Γ―ΒΏΒ½ THAT IS WHY WE ARE THE TOP ESTATE AGENTS IN DURHAM FOR HAPPY CLIENT FEEDBACK.

Based in Durham city centre we specialise in residential sales and lettings and property management. We are the first choice for student accommodation.

We are members of the National Lettings Scheme, Safe Agent and the Property Ombudsman so you can be assured that your property is in good hands.
Sep 15,2017
Minithumbup
Paul Rickaby
Daniel Wolstencroft
By: 'Tony'
Sep 15,2017
0 people found
this helpful
Very helpful and courteous team, kept us up to date with developments, and gave useful advice. Good presentation of ur property....
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Was this helpful? Yes
Sep 12,2017
Minithumbup
Paul Rickaby
By: 'Bob'
Sep 12,2017
0 people found
this helpful
Excellent service, in particular managing the emotional anxieties of a very challenging buyer. I don't think this kind of service is set out in the terms and conditions, but made the difference between the sale going through and having to start the sale process all over....
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Was this helpful? Yes
Sep 09,2017
Minithumbup
Paul Rickaby
Daniel Wolstencroft
By: 'Steven and Sarah'
Sep 09,2017
0 people found
this helpful
Paul and his team were excellent. They were very professional, polite, friendly and extremely efficient. We would be very happy to recommend them to family and friends....
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Comment on agent fees
Great value.
Was this helpful? Yes
Sep 08,2017
Minithumbup
Paul Rickaby
By: 'Lynn Hughes'
Sep 08,2017
0 people found
this helpful
Throughout the whole process Paul was efficient, professional and extremely helpful. We trusted Pauls judgement from day one. He was able to offer us advice and support during the process but at the same time respected our opinions and decisions. Paul works over and above to go the extra mile even keeping in touch during his holiday to ensure the final stages of the sale went through as planned. I have no hesitation in recommending him to future clients....
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Comment on agent fees
Good
Was this helpful? Yes
Sep 08,2017
Minithumbup
Sonja Mowatt
By: 'Katie & Steven'
Sep 08,2017
1 people found
this helpful
Sonja's help and assistance has been fantastic. This move was the first house for my boyfriend and I together, not only was she extremely knowledgeable about the property, the leasing process was easy and all done electronically with no fuss. Unbelievably simple compared to other letting agencies. Furthermore, Sonja has been on hand since we have had the keys to help, with advice and tips. I would recommend the team at Rise and more importantly Sonja, as it has been simple and easy to complete...
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Comment on agent fees
Fee's were some of the cheapest around.
Was this helpful? Yes
Sep 07,2017
Minithumbup
Paul Rickaby
Daniel Wolstencroft
By: 'D Todd'
Sep 07,2017
0 people found
this helpful
I bought a property from Rise. The service was efficient and the staff were very friendly. I was impressed by the level of contact and the information given. They are a professional agent, and I had Faith in both Paul a n d Dan who were sincere in helping with my purchase....
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Comment on agent fees
N/A
Was this helpful? Yes
Sep 05,2017
Minithumbup
Paul Rickaby
By: 'David Hughes'
Sep 05,2017
0 people found
this helpful
We were extremely pleased with the high level of professionalism and service provided by Paul on behalf of Rise . Valuation and accompanying marketing were realistic and accurate and ensured we received an offer within three weeks. I was very impressed with the fact that Paul would always respond quickly to any queries or concerns we had either via e mail or over the phone. I would be happy to recommend Rise and Paul to anyone thinking of putting their property on the market....
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Comment on agent fees
Fees are competitive
Was this helpful? Yes
Sep 05,2017
Minithumbup
Paul Rickaby
By: 'Gareth'
Sep 05,2017
0 people found
this helpful
Absolutely fantastic service from start to finish. The pictures made our home look spectacular and we received an offer for the full asking price within 2 days of been on the market. What great value for money, Rise were the most competitively priced agents in the Durham area and in my opinion worth every penny. I will definitely be using them if I decide to move again...
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Comment on agent fees
Very competitive, the cheapest fees in my area
Was this helpful? Yes
Sep 05,2017
Minithumbup
Paul Rickaby
Daniel Wolstencroft
By: 'SusanandIan'
Sep 05,2017
0 people found
this helpful
Rise provide and excellent service. All staff are helpful, friendly and a pleasure to deal with. They were always happy to assist with any queries that we had and were approachable throughout the process...
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Comment on agent fees
Competitive fees
Was this helpful? Yes
Sep 05,2017
Minithumbup
Paul Rickaby
By: 'Ben'
Sep 05,2017
0 people found
this helpful
Paul handled all parts of our purchase with professionalis. He was also sensitive to the fact we were first time buyers and talked us through all areas of the successful purchase....
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Comment on agent fees
Very fair,
Was this helpful? Yes
Aug 18,2017
Minithumbup
Paul Rickaby
By: 'John'
Aug 18,2017
0 people found
this helpful
Professional and friendly service from Paul and the team which covered every aspect of the sale. Sound advice on pricing and presentation of the property which sold very quickly at the price point we were seeking....
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Comment on agent fees
Fees were fair, value for money for the service, and not out of line with other agents.
Was this helpful? Yes
Aug 01,2017
Minithumbup
Daniel Wolstencroft
By: 'Rob Hinchley'
Aug 01,2017
0 people found
this helpful
I came to Durham as a postgraduate student this year having rented in London for the past three years and ended up renting a single room in 6 Ashwood through Rise in late September 2016. The experience with Rise couldn't have been more stark to my horrible experiences with exploitative, deceitful and quite often illegal letting agents in London previously. Rise were professional, courteous, honest and decent from start to finish; for me dealing with them was a genuinely refreshing experience....
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Was this helpful? Yes
Aug 01,2017
Minithumbup
Matt Geany
By: 'JB'
Aug 01,2017
0 people found
this helpful
So far, I have found Rise Lettings to be friendly and efficient. I have recently changed my management agent from another company (who I became worse as time went on) to Rise. My experience so far has been good...
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Comment on agent fees
I think the fees are reasonable.
Was this helpful? Yes
Jul 28,2017
Minithumbup
Sonja Mowatt
By: 'Giorgia'
Jul 28,2017
0 people found
this helpful
Sonya has been helpful, easy to reach, and overall competent. Our paperwork was prepared on time, and she was always available to answer our questions in a clear way....
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Comment on agent fees
A bit higher than expected.
Was this helpful? Yes
Jul 22,2017
Minithumbup
Paul Rickaby
By: 'Dinah'
Jul 22,2017
0 people found
this helpful
Paul and the team were more than helpful, always professional, offering sensible advice and handling all the practical details for me, including viewings. Nothing was too much trouble. Photos and a video of the property were impressive and inviting to prospective buyers. All enquiries were followed up efficiently and feed back or other information was discussed with me regularly . All in all, an excellent service....
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Comment on agent fees
Tremendous value
Was this helpful? Yes
Jul 17,2017
Minithumbdown
By: 'L. McMonagle'
Jul 17,2017
1 people found
this helpful
I had my property in Durham rented out for 1 year with Rise, and the tenant was allowed to burn (in the garden) and destroy my furniture, had repainted rooms poorly, and without permission, and had caused large areas of damage to the internal walls. It has taken me a lot of time, money and effort after the rental to attempt to restore my property to how it was prior to leaving it with Rise and the tenant they placed in it. I do not feel they did a good job for me or that they even carried out th...
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Comment on agent fees
Their fees are average, given the poor service they provide.
Attachments
Was this helpful? Yes
Jul 14,2017
Minithumbup
Matt Geany
By: 'R'
Jul 14,2017
0 people found
this helpful
Matt and Barbara have been excellent estate agents during our time under their care, and they are both also thoroughly nice people. It's helped to have estate agents who are so approachable, and while there have sometimes been minor delays on maintenance, that is to be expected from any busy organisation. Overall they have always done their utmost to keep us happy as tenants, and in one case, Matt truly moved mountains to help us out. Safe....
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Was this helpful? Yes
Jul 06,2017
Minithumbup
Paul Rickaby
Daniel Wolstencroft
By: 'Paul & Jo Johnston'
Jul 06,2017
0 people found
this helpful
Have to say that both Paul and Daniel were absolutely fantastic in respect of our house sale, Paul took some great photos of our property which we think helped sell it so quickly, just one week and we got over the asking price. Well done guys....
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Comment on agent fees
Very reasonable
Was this helpful? Yes
May 25,2017
Minithumbup
Paul Rickaby
By: 'Peter and Fran'
May 25,2017
0 people found
this helpful
We contacted Paul (literally) just before Christmas, having seen another property we really wanted to move ahead with. Paul was very flexible and worked around our schedules to take photos and discuss marketing strategies and a valuation. We were extremely pleased to receive an offer which allowed us to move to our new house, and we have no doubt that Paul was instrumental in this from the first cup of tea we had through to completion. My experience of estate agents has not been positive until n...
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Comment on agent fees
Reasonable, with a variety of options.
Was this helpful? Yes
May 16,2017
Minithumbup
Paul Rickaby
By: 'Off to New Zealand'
May 16,2017
0 people found
this helpful
Rise - Durham City Office. Paul Rickaby. We approached Paul regarding the sale of our property. Within the day he had discussed our options, taken photos and loaded the advertisement on-line - which was impressive as his visit to us did not start until 4.30! His is polite, honest, enthusiastic and gentlemanly. His efforts resulted in a sale within 3 days. Thank you Paul....
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Comment on agent fees
Fair
Was this helpful? Yes
May 13,2017
Minithumbup
Paul Rickaby
By: 'R'
May 13,2017
0 people found
this helpful
Fantastic service from Paul. He kept us in the loop throughout and was a helpful 'go-between' for us and the sellers....
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Was this helpful? Yes
Apr 26,2017
Minithumbup
Paul Rickaby
By: 'P Bolton'
Apr 26,2017
0 people found
this helpful
Paul was extremely helpful with all queries that where raised during our purchase. Paul's correspondence was all the more important given that I was working in New Zealand for 5 weeks after our offer was accepted on the property, his help ensured an extremely smooth buying process. Many thanks....
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Was this helpful? Yes
Apr 26,2017
Minithumbup
Paul Rickaby
By: 'M Watt'
Apr 26,2017
0 people found
this helpful
We sold our house through Rise after no success with two other agents. Paul is very professional in his work due his vast experience. He showed genuine concern and determination to sell our house at the best price and was always willing to discuss any concerns. I would have no hesitation in recommending Rise....
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Comment on agent fees
Good
Was this helpful? Yes
Apr 17,2017
Minithumbup
Matt Geany
By: 'The H family'
Apr 17,2017
1 people found
this helpful
Following a meeting with Matt ten years ago when we were very impressed with his professionalism and attention to detail, we decided to move the management of our property portfolio in central Durham City from 'In house' to Rise Lettings. Since that time, Matt and his team have overseen numerous improvements to our properties to ensure that our tenants continue to be offered the very highest standard of student accommodation and care available in the city. The level of service we receive as la...
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Comment on agent fees
Good value for money
Was this helpful? Yes
Apr 12,2017
Minithumbup
Paul Rickaby
Daniel Wolstencroft
By: 'S Williams'
Apr 12,2017
1 people found
this helpful
After a bad experience with 2 larger estate agents Rise were a breath of fresh air. Great communication (based on what was easier for me). Used initiative, gave honest advice & also managed to sell my house quickly. Would definitely recommend! Thank you!...
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Comment on agent fees
Very compeitive
Was this helpful? Yes
Apr 11,2017
Minithumbup
Paul Rickaby
Paul Rickaby
By: 'Marc'
Apr 11,2017
0 people found
this helpful
Paul was fantastic and very swift at replying throughout the who process. Especially with being first time buyers Paul took what would be additional worry and stress out of the equation with his prompt responses....
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Was this helpful? Yes
Mar 27,2017
Minithumbup
Paul Rickaby
By: 'Charlotte'
Mar 27,2017
0 people found
this helpful
Amazing through the whole process! Helped, guided, advised and supported. Really helped the process run smoothly and got the process done in 5 weeks! Fabulous....
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Was this helpful? Yes
Mar 24,2017
Minithumbup
Paul Rickaby
By: 'aceofharts414'
Mar 24,2017
0 people found
this helpful
From initial contact, through valuation, listing, viewings and sale Rise and in particular Paul were first class. Paul genuinely showed an interest and helped devise a strategy to sell our home. He was available every step of the way to guide us through. I would definitely use Rise again in the future. I wish every part of moving home went as smoothly as this!...
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Comment on agent fees
One of the best in the area
Was this helpful? Yes
Mar 22,2017
Minithumbup
Paul Rickaby
By: 'Mark'
Mar 22,2017
0 people found
this helpful
Professional and flexible service from Paul - first viewing by the people who ultimately purchased the property was done at a weekend whilst we were out of the country on holiday....
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Comment on agent fees
Very competitive.
Was this helpful? Yes
Mar 22,2017
Minithumbup
Paul Rickaby
By: 'Christine Ives'
Mar 22,2017
0 people found
this helpful
I thought Paul handled my sale very well. Advice given was genuine and honest and he was always available if I had any queries and kept me informed of progress of the sale I liked that he was involved from initial viewing of house to completion unlike other estate agents in Durham...
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Comment on agent fees
Good
Was this helpful? Yes
Areas covered
  • Durham
  • Chester le Street
  • Houghton le spring
  • DH1
  • DH2
  • DH3
  • DH4
  • DH5
  • DH6
  • DH7

NALS TPOS DPS SAGEagent


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
16 1 15 1 52 0 19 0 1 1

Job vacancies

Please see a list of jobs available

Agent Fees

No fees set.
Last updated at 11:45 AM 05/04/2017 by allAgents

Complaints Procedure

Customer Complaints Procedure

As a firm accredited by the National Approved Letting Scheme and The Property Ombudsman,
Rise Property Services Limited trading as Rise Estate Agents aims to provide the highest
standards 
of service to all landlords, tenants, Vendors and buyers but to ensure that your
interests are 
safeguarded, we offer the following:


If you believe you have grievance, please write in the first instance to Mr Matt Geany at the
address below:


3 New Elvet
Durham
DH1 3AQ 


1. The grievance will be acknowledged within 3 working days of receipt and then investigated
thoroughly 
in accordance with established Γ’Β€Βœin-houseҀ procedures. A formal written outcome of
the complaint will be 
sent to you within 21 days. If we require longer than this timescale we
will advise you in writing and 
confirm our revised response date. 


2.  If you remain dissatisfied with the result of the internal investigation, please contact
Matthew Geany who will review the complaint.


3.  Following the conclusion of our in-house review we will write to you with a final written
statement.


4.  If you are dissatisfied with the conclusion of the in-house review of the complaint, you
can refer the 
matter to:
The Property Ombudsman, Beckett House, 4 Bridge Street, Salisbury SP1 2LX

Last updated at 11:45 AM 05/04/2017 by allAgents
Andrew Hall Andrew Hall
Negotiator
13 reviews

About Andrew No description set View full profile
Emma Burnside Emma Burnside
Administrator
5 reviews

About Emma No description set View full profile
Matt Geany Matt Geany
Director
11 reviews

About Matt Matt caught the property bug while working for a London estate agency firm after graduating in 2000. On returning to the north east, and after a short spell at a Durham based letting agent, Matt launc View full profile
Paul Rickaby Paul Rickaby
Sales Director
72 reviews

About Paul Paul began his career in estate agency in 1996 and joined a Durham based agency in 1997. He soon established a reputation as an excellent negotiator, agreeing sales on hundreds of properties throughou View full profile
Sonja Mowatt Sonja Mowatt
Lettings Negotiator
3 reviews

About Sonja Sonja joined Rise in 2015 and has very quickly established herself as the central point of the lettings department. A real people person, Sonja’s ability to match the right tenant to the right prope View full profile
Daniel Wolstencroft Daniel Wolstencroft
Property Co-Ordinator
7 reviews

About Daniel Keen to get into estate agency, Dan joined Rise in December 2016. Dan has already become an invaluable member of the team and is currently studying towards a level 2 technical certificate in residenti View full profile
Sara Bennett Sara Bennett
Crook Director
0 reviews

About Sara Sara joined Rise in September 2017 to launch the Crook office. Sara brings a wealth of experience to the role, a qualified mortgage advisor, Sara began her estate agency career back in 2003 and quickl View full profile

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