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    Natasha
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    rebecca
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    Sharon
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    Caroline
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    Rebecca
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    Mandy
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    Sue
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    Deborah
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    Nicola
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    Ellis-Rose
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    Bev
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    Sharon
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    Sophia
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    Sophie
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    Lisa
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    Emily
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    Tiegan
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    Joe
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    Carol
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    Laura
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    Marie
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    Stacey
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    Melanie
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    Linzi
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    Hayley
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Richard James Estate Agents (Swindon)

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Properties for Sale
Properties to Rent

“ Happy customer :-)... ”

Jun 09,2018
Minithumbup
Deborah
By: 'Kosta'
Jun 09,2018
0 people found
this helpful
I had never let a property before and didn't know what to expect or the procedures involved. Now I am so thankful to Deborah she explained everything and made the whole process look seamless and easy. She was persistent to find the right tenant ...
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Comment on agent fees
Fare Agent's Fee.
Was this helpful? Yes

“ Customer service... ”

Jun 07,2018
Minithumbup
Emily
By: 'Liz Monaghan'
Jun 07,2018
0 people found
this helpful
Emily is an asset to the company; she always responds very quickly to emails that are relevant to the property we rent. Dealing with requests and queries in a prompt and professional manner. Emily continues to make me feel a valued customer. I have every ...
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Comment on agent fees
In my dealings with other agencies - you have the most expensive fees but this is reflected in the service provided.
Was this helpful? Yes

“ Smooth set-up... ”

Jun 06,2018
Minithumbup
Natasha
Joe
By: 'Alun'
Jun 06,2018
0 people found
this helpful
Richard James people, in particular Natasha and Joseph, made the set up of my rental extremely smooth and easy for me. They were responsive and proactive, dealing with all aspects of the rental professionally. Richard James also have a good reach into the market. Indeed ...
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Comment on agent fees
Fees are good value for the service provided.
Was this helpful? Yes

“ Great... ”

Jun 06,2018
Minithumbup
Natasha
Teigan
By: 'SF'
Jun 06,2018
0 people found
this helpful
Great communication skills, would use again if looking to let. Quick and simple process friendly and nice to speak with! My only negative would be the unesessary detail of the inventory was quite draining to go through and double check....
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Comment on agent fees
Just the nature of letting, not nice to have to pay £500 for checks/references but not the most expensive fees I have come across
Was this helpful? Yes

“ Amazing... ”

Jun 05,2018
Minithumbup
Debbie
By: 'Louise'
Jun 05,2018
0 people found
this helpful
From start to finish Debbie has been great. She contacted the landlord straight away & within a few hours, confirmed they were happy for to have my dog in the property (they are based in Australia so such a relief). If I need anything she &...
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“ Excellent end to end managed service, reliable and accurate payments, good at providing solutions to maintenance issues raised by tenants.... ”

Jun 05,2018
Minithumbup
By: 'Petar'
Jun 05,2018
0 people found
this helpful
Superb quality of service and responsiveness. Good advice. Very personable service. Proactive and disciplined. Very professional and good attention to maintaining high tenant satisfaction level...
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Comment on agent fees
Fees good value for service provided
Was this helpful? Yes

“ Amazing Service... ”

Jun 05,2018
Minithumbup
Sophia
By: 'ETHorgan'
Jun 05,2018
0 people found
this helpful
This is the first time I've ever used an estate agents. I chose Richard James based on the reputation it holds for itself and have definitely not been let down. Sophia has made the process simple, easy and quick and has been extremely friendly ...
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Comment on agent fees
Would pay the fees but can be a bit pricey
Was this helpful? Yes

“ Helpful and professional... ”

Jun 05,2018
Minithumbup
Debbie
By: 'Nicky guinee'
Jun 05,2018
0 people found
this helpful
This was my first experience of renting my own home and Debbie at Richard James was fabulous supporting me through this time, I really didn't have a clue where to start but the very friendly and professional help I received was and still is ...
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“ Renting... ”

Jun 04,2018
Minithumbup
By: 'Nadine'
Jun 04,2018
0 people found
this helpful
My first renting experience in years was trouble free thanks to the helpful, professional and cheerful staff at Richard James....
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“ fab... ”

Jun 02,2018
Minithumbup
Laura
By: 'daisy'
Jun 02,2018
0 people found
this helpful
I have rented privately in the past and had very bad experiences but with laura/Richard james they have always been very quick at responding to my emails/ queries/problems etc. I have never had to wait for something to be sorted eg washing machine/...
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Was this helpful? Yes

“ Fantastic service!... ”

Jun 01,2018
Minithumbup
Natasha
By: 'Jo'
Jun 01,2018
0 people found
this helpful
Caroline Schaefer and her team provided an excellent service. I found Natasha extremely friendly, professional and reliable. She took my requirements into account and provided excellent advice. A pain-free, efficient and professional service throughout!...
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Comment on agent fees
Fees were fine
Was this helpful? Yes

“ Natasha Heffron... ”

Jun 01,2018
Minithumbup
Natasha
By: 'Richard Timms'
Jun 01,2018
0 people found
this helpful
Natasha was always courteous and prompt in her timing. She went out of her way to meet our timelines, even after office hours. She was prompt with finding out answers to questions we had. Our renting process with Richard James was smooth and painless and ...
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Comment on agent fees
I think the fees are a little high, but no different than other letting agents.
Was this helpful? Yes

“ Great!... ”

May 31,2018
Minithumbup
Ellis-Rose
Tiegan
By: 'Shelley & Melvin'
May 31,2018
0 people found
this helpful
Very good agency to deal with. Ellis-Rose was very helpful and accommodating, she answered lots of questions and is also giving us extra time for measuring up! Thank you! Tiegan & Sophia were also very patience and helpful with my numerous phone calls! Thank you!...
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Comment on agent fees
good
Was this helpful? Yes

“ Rebecca was a Great help... ”

May 23,2018
Minithumbup
rebecca
By: 'Gareth Cole'
May 23,2018
0 people found
this helpful
Rebecca was amazing helped us find a great house and made the made as easy as possible and helped with all our inquiries...
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Comment on agent fees
Good
Was this helpful? Yes

“ Very Professional... ”

May 23,2018
Minithumbup
By: 'Jo'
May 23,2018
0 people found
this helpful
Sarah was very patient, professional when I went round to view properties. Knew exactly answers to any queries regarding the property or area, showing me an easier way to get to the property I finally liked....
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Comment on agent fees
Okay....
Was this helpful? Yes
By: Sue Gidney
May 31, 2018
View all comments (1)
Thanks for taking the time to give Sarah such great feedback. Always good to here! ...

“ 5 star service!... ”

May 22,2018
Minithumbup
Rebecca
By: 'hayley'
May 22,2018
0 people found
this helpful
Wouldn't use any other agent. Fantastic service, they look after you every step of the way! Just perfect, thank you all for looking after me....
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Was this helpful? Yes
By: Sue Gidney
May 31, 2018
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What a lovely review Hayley. Many thanks for taking the time. So pleased that you have had such a great experience with us. ...

“ Professional Service... ”

May 22,2018
Minithumbup
Nicola
By: 'Saranna'
May 22,2018
0 people found
this helpful
Nicky was professional and I found her honest approach extremely refreshing. The whole process of marketing and renting my property has been straightforward....
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By: Sue Gidney
May 31, 2018
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Thank you so much for your kind words Saranna. You have some great tenants there! ...

“ Excellent service... ”

May 22,2018
Minithumbup
rebecca
By: 'Emma'
May 22,2018
0 people found
this helpful
From start to finish Rebecca was professional and had our interests at heart whilst we were looking to find a property to rent. She remained in contact updating us all the way....
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Comment on agent fees
Good and fair
Was this helpful? Yes

“ general service... ”

May 21,2018
Minithumbup
By: 'Dean'
May 21,2018
0 people found
this helpful
I've been with Richard James for a number of years now where they have let my properties. Always great service maintenance or letting itself. Tenants handed their notice in Thursday, Saturday had confirmation of new tenants moving in. Great service...
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Comment on agent fees
Value for money
Was this helpful? Yes
By: Sue Gidney
May 31, 2018
View all comments (1)
Thanks so much for your review Dean. Great to hear that you continue to be so pleased with the service that we provide for you. ...

“ Exceptional Service... ”

May 18,2018
Minithumbup
Caroline
By: 'Lisa Baker'
May 18,2018
0 people found
this helpful
Having dealt with Estate/Letting Agents in the past, I felt sceptical about the service I was going to receive. I have to say that Richard James are one of the best agents I have had the pleasure of dealing with, especially Caroline Schaefer, she ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Sue Gidney
May 18, 2018
View all comments (1)
Thank you so much for such a glowing review. So good to hear that we have restored your faith in our profession! ...

“ Great experience... ”

May 17,2018
Minithumbup
Sophia
By: 'MV'
May 17,2018
0 people found
this helpful
Great experience with this agent. They were flexible to show us apartments on a Saturday afternoon and it came to present documents they were also happy to take my documents and my partner's in separate appointments to accommodate our schedules. Although they did require ...
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Was this helpful? Yes
By: Sue Gidney
May 18, 2018
View all comments (1)
Thank you for taking the time to give us your thoughts. It is great to hear that we were able to help you find your new home, and that you were pleased with the service provided ...

“ Lettings Review... ”

May 17,2018
Minithumbdown
Deborah
By: 'Landlord service review'
May 17,2018
0 people found
this helpful
I am pleased to recommend the Lettings service offered by Debbie and the Richard James team, who understand the local market and made sensible recommendations throughout the lettings process. I am please that Debbie not only let the property but has matched to good tenants ...
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Comment on agent fees
Fair (of course it would always be good to reduce this as far as practical).
Was this helpful? Yes
By: Sue Gidney
May 18, 2018
View all comments (1)
Thank you for your review. It is great to hear that you have such confidence in Debbie and the team. ...

“ Excellent Service... ”

May 17,2018
Minithumbup
Caroline
By: 'Roy and Anne'
May 17,2018
0 people found
this helpful
I am pleased to recommend the Lettings service offered by Caroline Schaefer and her team. We felt that Caroline gave us excellent advice on maximising the attractiveness of the property and also to re-assure us of the thoroughness of their tenant vetting process.. We were ...
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Was this helpful? Yes
By: Sue Gidney
May 18, 2018
View all comments (1)
Many thanks Roy and Anne. We really appreciate you taking the time to share your experiences. I was really pleased to read that you have been so happy with the service provided by Caroline and the rest of the team ...

“ Spot on... ”

May 16,2018
Minithumbup
Ellis-Rose
By: 'Professional'
May 16,2018
0 people found
this helpful
I found Ellis-rose to be very polite, knowledgeable and patient. She had an excellent knowledge of the area, and was very supportive in helping me to make my decision on my chosen property. even though I was late for my appointment she was still happy ...
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Comment on agent fees
Fees were the same as many other agents i had dealt with.
Was this helpful? Yes
By: Sue Gidney
May 17, 2018
View all comments (1)
Thank you for your kind words about Ellis. I was very pleased to hear that you had such a great experience in your search for your new home, and that Ellis was able to help you find the right property ...

“ From the very start Tiegan has gone above and beyond to help us move in to our new property.... ”

May 12,2018
Minithumbup
Teigan
By: 'Sinead'
May 12,2018
0 people found
this helpful
Although everyone at Richard James have been amazing, from the very start Tiegan has gone above and beyond to help us move in to our new property. She was super helpful and went out of her way to allow our key collection to go as ...
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Was this helpful? Yes

“ Richard And James... ”

May 11,2018
Minithumbup
Debbie
By: 'Lady Anna'
May 11,2018
0 people found
this helpful
Debbie is a very lovely lady,friendly,professional and very helpful.She will assist you in whatever you need.She is always happy to help.She is also a great listener.she is a lady who loves to see her clients happy....
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Was this helpful? Yes

“ Very Helpful and Excellent advice !!!... ”

May 11,2018
Minithumbup
Natasha
By: 'Lakki'
May 11,2018
0 people found
this helpful
Natasha is very helpful, polite and informative. We have had multiple viewings with Natasha and her advices have helped us to choose the best property. Our requirements have changed during the search but she was really understanding and suggested the best one. We have recommended ...
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Comment on agent fees
Agents fees has to be reduced as it is bit expensive compared to others in the market.
Was this helpful? Yes
By: Sue Gidney
May 14, 2018
View all comments (1)
Thank you so much for your review Lakki. It's great to hear that Natasha was so helpful. Thank you so much also for recommending us to friends! ...

“ Seamless movement into property... ”

May 10,2018
Minithumbup
Ellis-Rose
By: 'Nihit kumar'
May 10,2018
0 people found
this helpful
Really appreciate Ellis support in facilitating the movement in the property on priority basis understanding my concern and acknowledging them....
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Was this helpful? Yes

“ Fantastic... ”

May 08,2018
Minithumbup
rebecca
By: 'Craig E'
May 08,2018
0 people found
this helpful
I was worried about finding 2 tenants to live with me in my family home and with Rebecca's help, she found me 2 perfect candidates within a couple of weeks. Rebecca at Richard James was amazing, friendly, efficient and made the whole experience of finding some ...
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Comment on agent fees
For the service provided I thought all fees very very reasonable.
Was this helpful? Yes

“ Mr... ”

May 08,2018
Minithumbup
By: 'Ajay'
May 08,2018
0 people found
this helpful
Richard James was quite helpful and friendly. They have there presence in most of the places in Swindon. Good Service....
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Was this helpful? Yes

NAEA ARLA TDS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
72 4 83 5 21 1 5 3 3 2

Agent Fees

No fees set.
Last updated at 9:06 AM 15/12/2017 by Sue Gidney

Complaints Procedure

No procedure set.
Last updated at 9:06 AM 15/12/2017 by Sue Gidney

Awards won by Richard James Estate Agents (Swindon)

Individual Branch Awards


Firm Widgets

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