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Website not available Properties for sale
Properties for rent
Dec 18,2017
Minithumbup
Rebecca Barrett
By: 'Donna'
Dec 18,2017
0 people found
this helpful
Rebecca is very knowledgeable and professional and has taken the stress out of the process of letting out my home....
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Comment on agent fees
Good.
Was this helpful? Yes
Dec 13,2017
Minithumbup
Rebecca Barrett
Ellis-Rose Wigley
By: 'Miss M'
Dec 13,2017
1 people found
this helpful
Very impressed with this letting agent. Helpful from start to finish, particularly for a first time renter. Rebecca and Ellis-Rose were always on hand to answer any questions, thank you!...
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Dec 13,2017
Minithumbup
Mandy Sweeney
By: 'Mrs Templar'
Dec 13,2017
1 people found
this helpful
Mandy leads her team by example and an excellent one, you won't find a more dedicated team who always always willing to go the extra mile. They are up to date on current legislation and the letting of my property has been seamless from start to finish. They are at the top of their game in a very competitive market. Mandy in particular has the right balance of professionalism and business acumen, this is reflected by the end result, a happy landlord and a happy tenant. Highly recomme...
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Comment on agent fees
Their fees are fair-you get what you pay for. Without question it is worth paying out for a far superior service than a run of the mill letting agent.
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By: Sue Gidney
Dec 13, 2017
View all comments (1)
Thank you for your review. We pride ourselves in always putting our customers first and work hard to ensure a smooth lettings process. It is great to hear that our efforts do not go unnoticed! ...
Dec 12,2017
Minithumbup
By: 'Emma Newbury'
Dec 12,2017
0 people found
this helpful
I have let a number of properties with Rebecca at Richard James. Great customer service and always a quick turn around....
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Dec 04,2017
Minithumbup
Barrie Brocks
Sam Raper
By: 'Jenni'
Dec 04,2017
0 people found
this helpful
I bought and sold through Richard James after having a very bad experience with the previous agent. They were fantastic. Barrie had more viewing on our property in one week than we had previously had in a month! Our property proved challenging to sell, however everyone in the Richard James team were always more than happy to help and guide us through the whole scarey process of selling and buying houses. Fantastic service from friendly people!...
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Comment on agent fees
Good
Was this helpful? Yes
Dec 01,2017
Minithumbup
Sophie Carter
Nicola Bint
By: 'Lima Mike'
Dec 01,2017
1 people found
this helpful
In the process of moving to a property managed by Richard James. My experience so far has been good. Sophie & Nikki have communicated well with us ....
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Comment on agent fees
I think it is reasonable as l have not looked anywhere else to compare.
Was this helpful? Yes
Nov 27,2017
Minithumbup
Nicola Bint
By: 'Dave W'
Nov 27,2017
2 people found
this helpful
I have been using the lettings side of Richard James for 8 months with 2 properties and they are fantastic. Nicky and the team always do what they say they will, on time and professionally. As with everything, you will always find someone cheaper, but it won't be worth it and you will probably regret it for the sake of saving a few pounds. I have used other agencies in the past, but the team at Gemini House are 'on the ball' and worth every penny....
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Comment on agent fees
Fees are very reasonable . . . you get what you pay for .. and for me they exceed that level.
Was this helpful? Yes
Nov 27,2017
Minithumbup
Sophia Blackburn
Caroline Schaefer
By: 'John Maxwell'
Nov 27,2017
1 people found
this helpful
After viewing 4 x properties on the same day, we (myself & partner) were able to compare the way were handled from different estate agents, from initial correspondence all the way through to agreeing with the let, it has been hassle free and have received great communication. One small little thing we did like was that Carroline asked us to take our shoes off when entering the property so for us that shows respect and professionalism which I am sure will resonate through the rest of the team...
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Comment on agent fees
Very reasonable and competitively priced.
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Nov 27,2017
Minithumbup
Caroline Schaefer
By: 'Katie'
Nov 27,2017
1 people found
this helpful
After having a awful experience with the last letting agent I rented from I was a little dubious about renting another property but I can honestly say my experience with Richard James has been fantastic. Caroline took me on the viewing for the property that I've now been renting for over 3 years, she was professional, helpful, friendly & had answers for every question I asked. After I decided to take the property the communication was constant, I never had to chase anything up. I tend t...
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Comment on agent fees
Reasonable
Was this helpful? Yes
Nov 24,2017
Minithumbup
By: 'martin cronin'
Nov 24,2017
0 people found
this helpful
The best letting agent we have used over the last 2 decades. Full of energy and action. Totally recommend the firm and Rebecca Barrett in particular....
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Comment on agent fees
extremely competitive and realistic
Was this helpful? Yes
Nov 23,2017
Minithumbup
Rebecca Barrett
Laura Dewhirst
By: 'Nicola Harry'
Nov 23,2017
1 people found
this helpful
We have now rented 2 properties through Richard James and Becky has assisted with this both times. Excellent service, fast, efficient and extremely personable. Whenever we have had maintenance queries, Laura has been quick to find a solution and has been very helpful. Would recommend Becky, Laura and Richard James to anyone looking to rent a property....
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Comment on agent fees
No problem with the fees. Very open communication.
Was this helpful? Yes
Nov 23,2017
Minithumbup
Rebecca Barrett
By: 'Ricardo Regueira'
Nov 23,2017
1 people found
this helpful
Rebecca was extremely professional at all times and always kept me in the loop. The service provided by the Richard James team especially Rebecca is second to none....
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Comment on agent fees
Excellent service, professional at all times too
Was this helpful? Yes
Nov 22,2017
Minithumbup
Caroline Schaefer
By: 'Joe S'
Nov 22,2017
2 people found
this helpful
I am very satisfied with the way Richard James have handled the recent let of my elderly Father's property - The whole process was expertly managed end to end, and I would particularly like to thank Caroline for a hassle-free experience....
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Comment on agent fees
Good - In line with market rates
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Nov 16,2017
Minithumbup
Rebecca Barrett
By: 'MJ'
Nov 16,2017
3 people found
this helpful
Rebecca has been extremely helpful with all my questions in renting out a property in Cheney Manor. Extremely thorough and knowledgeable including guiding me on any work that needed doing for legislation and in general before tenants move in. I would highly recommend Rebecca....
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Comment on agent fees
Very competitive, although slightly more than other agents happy to pay extra as the service was second to none. You get what you pay for!
Was this helpful? Yes
Oct 30,2017
Minithumbdown
By: 'Richard James'
Oct 30,2017
1 people found
this helpful
October 2017. The Property Ombudsman found in our favour in respect of a complaint ref Swindon's Richard James Estate Agent. Three of our complaints upheld. Proposed compensation too. RJ failed to operate a complaints process - failed to acknowledge and respond to a complaint, sent aggressive emails to someone with poor health issues when asked not to by a Solicitor and failed to advise how we could escalate a complaint. Their internal complaints process is non-existant, peverse, biaise...
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Comment on agent fees
Bad. They did not deserve a fee in our case.
Was this helpful? Yes
Oct 13,2017
Minithumbdown
By: 'Fowmar'
Oct 13,2017
0 people found
this helpful
A terrible service, very very non responsive agents! They will book viewings in advance 8,9 days and get it cancelled in the last minute.. or bring a lot of time wasters who have no means to buy a house. They will boast about them a lot.. but in action they prove to provide unworthy classless service!! The best part is they don't respond to your calls or they won't discuss anythIng that concerns! They will just keep you tied up in their contract and waste waste waste your entire time a...
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Comment on agent fees
Agent fees is all about commission they run behind!
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Oct 13,2017
Minithumbdown
By: 'Mohamed'
Oct 13,2017
1 people found
this helpful
The worst, unprofessional and non responsive estate agent have come across. They only want the property add in to their portfolio and only concern is the commission. ZERO customer service. Please think twice if you ever decide to sell your property through them. Names to watch out are Alex, Jade, Cathy so on.... the worst bunch ever. They will make your property un sellable, just adding in to the list than providing the required service level...
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Comment on agent fees
Bad
Was this helpful? Yes
Jun 27,2017
Minithumbup
Caroline Schaefer
By: 'Mr JS'
Jun 27,2017
5 people found
this helpful
Caroline from Richard James has been faultless in her management of our flats, organising quite a complicated and sensitive set up with confidence and competence. It has left us reassured that they are managed well, and that the tenants are looked after well with minimal input from us, and there has never been delay in payments....
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Comment on agent fees
I believe the fees to be about right.
Was this helpful? Yes
Jun 15,2017
Minithumbup
By: 'Paul'
Jun 15,2017
3 people found
this helpful
Caroline has been very helpful and knowledgeable throughout the rental process. Nothing is too much trouble and she has a solution to every problem. I am glad to have Caroline as a contact right from the start as she is friendly and likeable and replies to emails very quickly. Her telephone manner is extremely professional....
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Comment on agent fees
For the peace of mind you get from this high level of service, I am very happy with the fees.
Was this helpful? Yes
Jun 15,2017
Minithumbup
By: 'Littlelady'
Jun 15,2017
1 people found
this helpful
Professional and yet friendly, patient and informative. Richard James Estate Agents have helped me to relocate the management of my property to them and made the whole process very easy. Emails are informative and timely. I look forward to a long successful relationship between us. Only thing which caught me out - all costs are quoted minus VAT. As I'm not a business I would have preferred this to be inclusive or at least both with and without quoted rather than assuming I was aware all was +vat...
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May 10,2017
Minithumbup
By: 'Lesley'
May 10,2017
5 people found
this helpful
I rent out a property through Richard James Lettings, and in all my dealings with them have found them to be professional, but friendly, a balance not often found in large organisations. Their communication is excellent, keeping me up to date with all aspects of the letting process and potential new tenants. All the administration is undertaken very quickly, and on the couple of occasions where there has been a maintenance issue with the property (e.g. when the central heating timing broke) it...
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Comment on agent fees
Good value for the service received and similar to others in the area
Was this helpful? Yes
May 08,2017
Minithumbdown
By: 'Tom P'
May 08,2017
3 people found
this helpful
Had arranged a viewing, was there before the appointment. Agent had not turned up. phoned to enquire, instead of apologising for not keeping the appointment, was rude. fortunately not desperate to buy. Will buy from elsewhere.. My money would be appreciated by other decent agency. Always remember WHAT GOES AROUND COMES AROUND Do not assume, customers do not have a choice or have to use your services. LOST A CASH BUYER....
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Comment on agent fees
would not sale or purchase from you because you do not understand the meaning of customer service. you should be ashamed to be called a business. your type of concerns encourage customers to deal with foreign business or run by people from overseas.
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Apr 19,2017
Minithumbdown
By: 'Siddharth shetty'
Apr 19,2017
5 people found
this helpful
Completely unprofessional staff. No communication/wrong communication through out the letting process. Was talked in a very aggressive and unruly manner by the one of the staff in the Old town office(for being a few minutes late to the appointment) . This was one of the mistakes and I will not detail the entire wrong doing on their part in this review. None of the higher ups wanted to even consider the matter. They simply brushed it off. No process what so ever and one of the worst estate agen...
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Mar 23,2017
Minithumbdown
By: 'Simon Grainger'
Mar 23,2017
5 people found
this helpful
Wanted ‚£110 from deposit money as a cash cow for a poorly run flat. Went to Dispute review and only awarded ‚£30 back...
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Comment on agent fees
Bad service
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By: Admin Manager
Apr 05, 2017
View all comments (1)
We did propose some deductions from the deposit in relation to cleaning and repairs. The cleaning charges were initially agreed but the repair was not. As all our deposits are retained within a government recognised scheme the tenant has the opportunity to dispute any deductions. Of the £110 disputed £75 was awarded to the landlord and £35 back to the tenant. Surely this was a fair and reasonable way to resolve this matter, and we as an agent did not benefit in any way. ...
Dec 02,2016
Minithumbdown
By: 'nathalie duran'
Dec 02,2016
3 people found
this helpful
Richard James win outright the price for the most incompetent, nasty bunch of estate agents I have ever dealt with. Our experience with their rude letting staff was a nightmare from the day we moved into the property they supposedly managed. They were of course nice and smarmy at the viewing and very keen to take my credit card number on the spot to pay their fee. Once we moved it was a different story. We discovered on day 1 (in mid july!) the fridge did not work. The washing machine was also...
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By: Admin Manager
Apr 05, 2017
View all comments (1)
Any deductions proposed from a deposit can be disputed by the tenant via the Tenancy Dispute Service (TDS).Therefore, before we propose any deductions we have to have evidence to support these in case we go to dispute. However, in this case the tenant chose not to dispute the £82.50 plus vat requested for cleaning but clearly remained unhappy, when we believe we acted very fairly throughout the process. ...
Feb 25,2016
Minithumbdown
By: 'Unhappy'
Feb 25,2016
5 people found
this helpful
Every other estate agent we have called have been brilliant at securing us viewings however this particular estate agents never know availability on their properties nor do they pass on offers made to sellers.... We upped an offer to over 5000 and was told seller said no and was going with the lower offer hmmmmm I doubt that very much!! We don't use them anymore and are taking our money elsewhere....
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Comment on agent fees
Buyers and sellers should charge them.
Was this helpful? Yes
Jul 15,2014
Minithumbdown
By: 'SueJ'
Jul 15,2014
4 people found
this helpful
I would have given a rating of less that terrible if I could have. The staff are aggressive and bullying beyond belief. They have spoken to me in the most reprehensible way on three different occasions. They have no qualms about repeatedly telling the buyer that they are acting in the interests of the seller, so they seem to be happy to treat the buyer as less than human. BUYERS BEWARE!! Avoid them at all costs....
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Jul 07,2014
Minithumbdown
By: 'Matt'
Jul 07,2014
6 people found
this helpful
Flow of information non existent, fundamental lack of knowledge from staff, very pushy attitude, agent mixed up order of offers from different parties resulting in the last party to offer securing property....
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Jan 28,2014
Minithumbdown
By: 'icelolly'
Jan 28,2014
3 people found
this helpful
Bought a property through this agent last year. Poor customer service. No contact throughout the sales process once offer had been accepted. Would have been nice to have a call after completion to ask how things were going but that was wishful thinking. Will not use them again either to sell or buy....
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Last updated at 9:06 AM 15/12/2017 by Sue Gidney

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Last updated at 9:06 AM 15/12/2017 by Sue Gidney

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