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    Caroline Schaefer
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Jun 27,2017
Minithumbup
Caroline Schaefer
By:
Jun 27,2017
0 people found
this helpful
Caroline from Richard James has been faultless in her management of our flats, organising quite a complicated and sensitive set up with confidence and competence. It has left us reassured that they are managed well, and that the tenants are looked after well with minimal input from us, and there has never been delay in payments....
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Comment on agent fees
I believe the fees to be about right.
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Jun 15,2017
Minithumbup
Caroline Schaefer
By:
Jun 15,2017
0 people found
this helpful
Caroline has been very helpful and knowledgeable throughout the rental process. Nothing is too much trouble and she has a solution to every problem. I am glad to have Caroline as a contact right from the start as she is friendly and likeable and replies to emails very quickly. Her telephone manner is extremely professional....
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Comment on agent fees
For the peace of mind you get from this high level of service, I am very happy with the fees.
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Jun 15,2017
Minithumbup
By:
Jun 15,2017
0 people found
this helpful
Professional and yet friendly, patient and informative. Richard James Estate Agents have helped me to relocate the management of my property to them and made the whole process very easy. Emails are informative and timely. I look forward to a long successful relationship between us. Only thing which caught me out - all costs are quoted minus VAT. As I'm not a business I would have preferred this to be inclusive or at least both with and without quoted rather than assuming I was aware all was +vat...
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May 10,2017
Minithumbup
richard james
By:
May 10,2017
0 people found
this helpful
I rent out a property through Richard James Lettings, and in all my dealings with them have found them to be professional, but friendly, a balance not often found in large organisations. Their communication is excellent, keeping me up to date with all aspects of the letting process and potential new tenants. All the administration is undertaken very quickly, and on the couple of occasions where there has been a maintenance issue with the property (e.g. when the central heating timing broke) it...
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Comment on agent fees
Good value for the service received and similar to others in the area
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May 08,2017
Minithumbdown
richard james
By:
May 08,2017
2 people found
this helpful
Had arranged a viewing, was there before the appointment. Agent had not turned up. phoned to enquire, instead of apologising for not keeping the appointment, was rude. fortunately not desperate to buy. Will buy from elsewhere.. My money would be appreciated by other decent agency. Always remember WHAT GOES AROUND COMES AROUND Do not assume, customers do not have a choice or have to use your services. LOST A CASH BUYER....
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Comment on agent fees
would not sale or purchase from you because you do not understand the meaning of customer service. you should be ashamed to be called a business. your type of concerns encourage customers to deal with foreign business or run by people from overseas.
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Apr 19,2017
Minithumbdown
richard james
By:
Apr 19,2017
3 people found
this helpful
Completely unprofessional staff. No communication/wrong communication through out the letting process. Was talked in a very aggressive and unruly manner by the one of the staff in the Old town office(for being a few minutes late to the appointment) . This was one of the mistakes and I will not detail the entire wrong doing on their part in this review. None of the higher ups wanted to even consider the matter. They simply brushed it off. No process what so ever and one of the worst estate agen...
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Mar 23,2017
Minithumbdown
richard james
richard james
By:
Mar 23,2017
5 people found
this helpful
Wanted £110 from deposit money as a cash cow for a poorly run flat. Went to Dispute review and only awarded £30 back...
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Comment on agent fees
Bad service
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By: Admin Manager
Apr 05, 2017
View all comments (1)
We did propose some deductions from the deposit in relation to cleaning and repairs. The cleaning charges were initially agreed but the repair was not. As all our deposits are retained within a government recognised scheme the tenant has the opportunity to dispute any deductions. Of the £110 disputed £75 was awarded to the landlord and £35 back to the tenant. Surely this was a fair and reasonable way to resolve this matter, and we as an agent did not benefit in any way. ...
Dec 02,2016
Minithumbdown
richard james
By:
Dec 02,2016
3 people found
this helpful
Richard James win outright the price for the most incompetent, nasty bunch of estate agents I have ever dealt with. Our experience with their rude letting staff was a nightmare from the day we moved into the property they supposedly managed. They were of course nice and smarmy at the viewing and very keen to take my credit card number on the spot to pay their fee. Once we moved it was a different story. We discovered on day 1 (in mid july!) the fridge did not work. The washing machine was also...
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By: Admin Manager
Apr 05, 2017
View all comments (1)
Any deductions proposed from a deposit can be disputed by the tenant via the Tenancy Dispute Service (TDS).Therefore, before we propose any deductions we have to have evidence to support these in case we go to dispute. However, in this case the tenant chose not to dispute the £82.50 plus vat requested for cleaning but clearly remained unhappy, when we believe we acted very fairly throughout the process. ...
Feb 25,2016
Minithumbdown
By:
Feb 25,2016
5 people found
this helpful
Every other estate agent we have called have been brilliant at securing us viewings however this particular estate agents never know availability on their properties nor do they pass on offers made to sellers.... We upped an offer to over 5000 and was told seller said no and was going with the lower offer hmmmmm I doubt that very much!! We don't use them anymore and are taking our money elsewhere....
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Comment on agent fees
Buyers and sellers should charge them.
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Jul 15,2014
Minithumbdown
By:
Jul 15,2014
4 people found
this helpful
I would have given a rating of less that terrible if I could have. The staff are aggressive and bullying beyond belief. They have spoken to me in the most reprehensible way on three different occasions. They have no qualms about repeatedly telling the buyer that they are acting in the interests of the seller, so they seem to be happy to treat the buyer as less than human. BUYERS BEWARE!! Avoid them at all costs....
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Jul 07,2014
Minithumbdown
By:
Jul 07,2014
4 people found
this helpful
Flow of information non existent, fundamental lack of knowledge from staff, very pushy attitude, agent mixed up order of offers from different parties resulting in the last party to offer securing property....
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Jan 28,2014
Minithumbdown
By:
Jan 28,2014
3 people found
this helpful
Bought a property through this agent last year. Poor customer service. No contact throughout the sales process once offer had been accepted. Would have been nice to have a call after completion to ask how things were going but that was wishful thinking. Will not use them again either to sell or buy....
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