98% lettings valuation accuracy
99% lettings fee satisfaction
Aug 18,2019
Aug 18,2019
3
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As a tenant with Easthams for 2 years, we have been met with unprofessional and abrupt emails from staff when leaving the property.
The process at the start of the tenancy was good and largely problem free. We ensured we had sufficient photos taken with our camera for comparison as the check in tenancy agreement photos are thumbnail blurry black and white photos.
During our 2 year tenancy, regular 3 monthly house inspections took place and the Easthams agent made lots of notes on iPad. There was a few small issues we had raised which were addressed. We had passed each inspection with no problems raised by Easthams. We had a direct deposit for rent and paid rent on time every month.
Unfortunately, the manner changed considerably when the deposit of £750 was due to be returned at the end of tenancy.
A house inspection had taken place a few weeks prior to moving out and we had passed again with no issues.
The landlord wanted access to the property to do some gardening maintenance a few weeks before moving out date. No issues were mentioned.
The sign out document for our tenancy concluded that the kitchen and bathroom needed cleaning and the back garden needed ‘considerable amount of work’ which would be extremely expensive.
The sign out document was only shown to us when requested.
The photos taken on this document at the end of tenancy were taken with a much better digital camera with flash on to see every detail on the hob for example. Pictures were taken at different angles and lots more were taken at check out document. We had ensured all the rooms were cleaned to a high standard as we were presented with when we moved in (with evidence in our own photos).
The back garden was actually in better condition than when we had moved in 2 years prior and we had regularly maintained the garden ourselves.
When we were discussing these issues, unfortunately the estate agent was very abrupt, condescending and verging on rude.
To add insult to injury, the landlord had written us a goodbye card prior to moving out stating that we have been good tenants and the neighbours will miss us and they wish us all the best in the future!
In the end, after negotiating with Easthams, they did not charge for the garden maintenance job but have charged £85 for cleaning of the kitchen and bathroom.
I would avoid this estate agent as a tenant at ALL costs. They will fail to mention anything during the inspection but they will be looking to deduct from your deposit and their manner will change completely when you are no longer a customer with them.
The process at the start of the tenancy was good and largely problem free. We ensured we had sufficient photos taken with our camera for comparison as the check in tenancy agreement photos are thumbnail blurry black and white photos.
During our 2 year tenancy, regular 3 monthly house inspections took place and the Easthams agent made lots of notes on iPad. There was a few small issues we had raised which were addressed. We had passed each inspection with no problems raised by Easthams. We had a direct deposit for rent and paid rent on time every month.
Unfortunately, the manner changed considerably when the deposit of £750 was due to be returned at the end of tenancy.
A house inspection had taken place a few weeks prior to moving out and we had passed again with no issues.
The landlord wanted access to the property to do some gardening maintenance a few weeks before moving out date. No issues were mentioned.
The sign out document for our tenancy concluded that the kitchen and bathroom needed cleaning and the back garden needed ‘considerable amount of work’ which would be extremely expensive.
The sign out document was only shown to us when requested.
The photos taken on this document at the end of tenancy were taken with a much better digital camera with flash on to see every detail on the hob for example. Pictures were taken at different angles and lots more were taken at check out document. We had ensured all the rooms were cleaned to a high standard as we were presented with when we moved in (with evidence in our own photos).
The back garden was actually in better condition than when we had moved in 2 years prior and we had regularly maintained the garden ourselves.
When we were discussing these issues, unfortunately the estate agent was very abrupt, condescending and verging on rude.
To add insult to injury, the landlord had written us a goodbye card prior to moving out stating that we have been good tenants and the neighbours will miss us and they wish us all the best in the future!
In the end, after negotiating with Easthams, they did not charge for the garden maintenance job but have charged £85 for cleaning of the kitchen and bathroom.
I would avoid this estate agent as a tenant at ALL costs. They will fail to mention anything during the inspection but they will be looking to deduct from your deposit and their manner will change completely when you are no longer a customer with them.
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Latest Reviews
30th Apr 2024
reviewed by 'Stefania'
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reviewed by 'Linumol Thomas'
27th Apr 2024
reviewed by 'Aleena'
26th Apr 2024
reviewed by 'Dan'
25th Apr 2024
reviewed by 'Peter Whitehead'
Opening Hours
Address
Easthams & Co
206 Black Bull Lane
Fulwood,Preston
Lancashire
PR2 9XY
01772 654624
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 98% | 99% | £390 | £4,500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 176 | 3 | 291 | 22 | 0 | 0 | 0 | 0 | 10 | 5 |
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Apr 30,2024
Apr 30,2024
0
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I would not hesitate to recommend Easthams
They are very professional efficient and they have made my tenancy process very clear smooth with no stress.
Thank you and very well done 👏
Stefania...
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Apr 30,2024
Apr 30,2024
0
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It's a very good experience with chole Olerton in easthams agency. She is so hard working . She helped a lot us for searching a rental house. Fast response for our queries. After viewing, if we lost the property also she always send more details of ...
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Apr 27,2024
Apr 27,2024
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Really helpful and approachable .Always ready to clear all the queries....
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Apr 26,2024
Apr 26,2024
0
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A Friendly helpful team
A Local team with local knowledge...
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Apr 26,2024
Apr 26,2024
0
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Everybody at Easthams was amazing in managing my let only property for me. As I work overseas I thought it may cause an issue but the constant communication and updates were exactly what was needed.
Thanks everybody...
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Apr 25,2024
Apr 25,2024
0
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Easthams have been managing our properties for many years now. Always a good experience, would fully recommend....
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Apr 24,2024
Apr 24,2024
0
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Chloe Ollerton from Easthams & Co has been very exceptional in dealing with the letting. Starting from viewings to occupying property, she has been very helpful to us....
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Apr 24,2024
Apr 24,2024
0
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I have let out my properties through Easthams for a number of years. They are very professional, responsive and helpful. Laura has always been particularly helpful....
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Apr 24,2024
Apr 24,2024
0
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Excellent Service.
From the moment we contacted Ed we have received exemplary service from Easthams.
Special thanks to Laura, Ed & Olivia. All so easy to deal with and very helpful!
Highly recommended!...
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Apr 23,2024
Apr 23,2024
0
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Chloe is as Easthams and Co. was incredibly kind, helpful, communicative and professional when helping us move into our new home. She made the process as smooth as possible and adapted to my needs. It was a pleasure to correspond with her over the entire ...
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Apr 23,2024
Apr 23,2024
0
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I had a smooth and stresss free deal with EastHams&co. From the moment I clicked on the property they listed to the time I moved in, they were very supportive and receptive. I remember wanting to change my viewing appointment and they did it ...
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Apr 12,2024
Apr 12,2024
0
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Emma was helpful and a credit to Easthams she made the process flow smoothly...
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Mar 22,2024
Mar 22,2024
0
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Hi everyone
I have been with Eastham & Co for almost 2 years
I want to share with you my experience about Eastham prior to moving into my own house.
Prior to vacating house, I hired a cleaner and waste services and paid approximately 700 £ to clean the ...
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Mar 01,2024
Mar 01,2024
0
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The team at Easthamas & Co is absolutely brilliant 👏.
Their professional support and efficiency are second to none .
I have been lucky to meet them and rent a property through them, and the full process was easy, supportive, and stairgh forward just because they knew what ...
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Jan 30,2024
Jan 30,2024
0
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I would like to recommend the team at Easthams & Co. They manage our property with the minimum of fuss and are very helpful. I wish all of our properties were local so they could manage them all! Easy people to deal with....
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Jan 30,2024
Jan 30,2024
0
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I am a landlord and have used Easthams for many years now. I continue to be a customer as Laura, Mike, Chloe and the team do a fantastic job every time. I highly recommend them....
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Jan 29,2024
Jan 29,2024
1
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The team at Easthams & Co are exceptionally rude and unprofessional. When enquiring regarding a property for rental (48 Glendale Avenue, Lostock Hall) I spoke with an initial member of the team, who was blunt, unfriendly and cold. We enquired about the property and many questions were ...
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Jan 25,2024
Jan 25,2024
0
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From the start I’ve received nothing but professionalism and staff going the extra mile to ensure I got the property I wanted with a lot of patience and that paid off and I’m so thankful to Easthams esp Chloe who was remarkable to ...
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Jan 05,2024
Jan 05,2024
0
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The boiler at my rental property broke down and the agents sent an engineer round immediately it was reported and unfortunately as it was very old, need to be replaced. This was done within 24 hours. Exceptional service as ever from Easthams. Their staff are the ...
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Jan 05,2024
Jan 05,2024
0
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I recently had to find a new Tennant after a long term tennant vacated my property. The process Easthams carried out was quick, efficient and comprehensive and weeded out unsuitable applicants which I might have not been so able to do. Exceptional service at every ...
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Dec 18,2023
Dec 18,2023
0
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great company, all professional staff, used them for many years...
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Dec 15,2023
Dec 15,2023
0
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Chloe has benn great and made our move in process smooth and swift....
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Dec 14,2023
Dec 14,2023
0
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I’ve had dealings with a few lettings agents both as a tenant and a landlord, and the service has never been as flawless as it was with Easthams & Co.
Chloe has been friendly, attentive, punctual and consistent throughout the move and the process could ...
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Nov 22,2023
Nov 22,2023
0
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Very good experience . Very pleasant and helpful and professional....
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Nov 22,2023
Nov 22,2023
0
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Chloe and the team were very quick to answer any questions and very friendly each time we spoke....
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Nov 06,2023
Nov 06,2023
0
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Professional, friendly, fairly priced. I have been using Easthams since we got our flat a few years ago, and I have found Matt and his team to be really good at what they do. I have limited experience as a landlord, but they have done ...
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Nov 03,2023
Nov 03,2023
0
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Chloe was completely transparent with the letting process and the status of the property. After expressing my interest she made sure to keep me in the loop and chased me up first thing on the Monday so I could get my application in first. Outstanding....
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Nov 03,2023
Nov 03,2023
0
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Pleasant and helpful. Responds in good time to any queries and questions....
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Nov 03,2023
Nov 03,2023
0
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Agents don't keep their appointments, don't notify you they're going to stand you up, lead you on, lie to you and then let the property to someone else before you're even given a chance to view.
Afternoon's wages out of pocket due to their time ...
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Oct 17,2023
Oct 17,2023
0
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Very professional from the start. Always dealt with any issues promptly and friendly. Thank you....
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Laura
(181)
Chloe
(101)
Matt
(89)
Ed
(83)
Mike
(51)
Olivia
(33)
Claire
(17)
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Best Letting Agent in Preston 
Best Letting Agent in North West 
Thanks for your review.
You were excellent tenants and we always felt that we had a good relationship with you throughout your tenancy with us.
However when it comes to the hand back we have to carry out an independent check out inspection/report that is then passed to the landlords who then make the decision on whether they wish to make a claim or not, we have no say in this. In this instance they requested to claim for cleaning of the kitchen as it hadn't been done properly which you then agreed to, so I am confused as to why given this you have now blamed it on us and given us a 1 star review ?!!!
Making deductions from deposits is that last thing we want to have to do at the end of a tenancy and does not benefit us in anyway (it actually cost us time and money), if you had followed the detailed cleaning checklist given to you on the handback prior to you moving out this deduction could have been avoided.
Kind Regards
Matt