Rainbow Estate Agents
5/5, 32 reviews
100% recommended
100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
99% lettings fee satisfaction
We are an exciting team who offer a complete and professional service based on the most successful selling tool: genuine experienced staff with a personal touch.Our high profile Market Square offices are centrally located offering convenience for both vendors and potential purchasers. Your property will be featured on all ... show more We are an exciting team who offer a complete and professional service based on the most successful selling tool: genuine experienced staff with a personal touch.

Our high profile Market Square offices are centrally located offering convenience for both vendors and potential purchasers. Your property will be featured on all the leading websites and social media platforms, alongside our own high profile website and prominent office window.

Our Lettings team are passionate about delivering a first class service. This dedication to excellence was reflected by our 2018 GOLD Award at the ESTAS for Lettings (as voted by tenants) in the South East (Essex and Kent) and our 2019-2020 GOLD Award by The British Property Awards 2019-2020 (Waltham Abbey).

Over and above this you will receive a genuine, enthusiastic and honest service from a respected team.
Estate Agent & Letting Agent in Waltham Abbey | Rainbow Estate Agents

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £185,000 £850,000
Lettings 100% 99% £755 £1,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
9 0 10 0 9 0 4 0 0 0
Areas covered
  • EN9
  • Waltham Abbey
  • EN8
  • Cheshunt
  • EN7
  • Waltham Cross
  • EN10
  • Broxbourne
  • SG13
  • Hertford
  • SG11
  • Ware
  • E4
  • Enfield
  • SG12
  • Stanstead Abbotts
  • IG10
  • Loughton
  • CM17
  • Harlow
Address

25 Market Square
Waltham Abbey
Essex
EN9 1DU
01992 711222

Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Members of
NAEA
Images & Videos

“A very professional and friendly estate agent......”

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Jan 02,2020
Minithumbup
Nicky
Xani
By: 'Michael Rainbow'
Jan 02,2020
0 people found
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A very professional and friendly estate agents, we have rented a property through them for the last 18 months. highly recommended....
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“Wonderful people love them . They always do w......”

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Dec 10,2019
Minithumbup
Nicky
Xani
By: 'Michael Harrow'
Dec 10,2019
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Wonderful people love them . They always do what they can to help you in your tenants . And always make shore your happy ....
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By: Patsy
Dec 10, 2019
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Dear Michael, Thank you for leaving us such a wonderful review. We strive for customer satisfaction, and your review reaffirms the hard work we put in every day to deliver a genuine, enthusiastic and honest service. Thanks again, The Rainbow Team ...

“A 5 Star Service....”

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Dec 10,2019
Minithumbup
Rebecca
Nicky
By: 'Mark O'Neill'
Dec 10,2019
0 people found
this helpful
Got the Property I was looking for within days . Exceptional service at there head office . I moved in 2 weeks later . I couldn't be happier with my experiences with them . So it was an easy 5 Stars for me ....
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By: Patsy
Dec 20, 2019
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Dear Mark, Thank you for leaving us such a wonderful review. We strive for customer satisfaction, and your review reaffirms the hard work we put in every day to deliver a genuine, enthusiastic and honest service. Thanks again, The Rainbow Team ...

“First class service for both letting and sell......”

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Dec 04,2019
Minithumbup
Nicky
Rebecca
By: 'Nicholas Walker'
Dec 04,2019
1 people found
this helpful
First class service for both letting and selling have used them on many occasions and use them for letting and management...
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By: Patsy
Dec 05, 2019
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Dear Nick, Thank you for leaving us such a wonderful review. We strive for customer satisfaction, and your review reaffirms the hard work we put in every day to deliver a genuine, enthusiastic and honest service. Thanks again, The Rainbow Team ...

“All the staff at Rainbow Estate Agents have been very helpful and supportive...”

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Dec 03,2019
Minithumbup
Rebecca
Nicky
By: 'Betul Akbas'
Dec 03,2019
0 people found
this helpful
All the staff at Rainbow Estate Agents have been very helpful and supportive throughout the process of buying our first home. There expertise and knowledge has made the process so easy and have always checked up on us to ensure we were all set to ...
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By: Patsy
Dec 03, 2019
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Dear Betul, Thank you for leaving us such a wonderful review. We strive for customer satisfaction, and your review reaffirms the hard work we put in every day to deliver a genuine, enthusiastic and honest service. Thanks again, The Rainbow Team ...

“Very professional, friendly and lovely people......”

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Dec 02,2019
Minithumbup
Nicky
Xani
By: 'Sebastian Danciug'
Dec 02,2019
0 people found
this helpful
Very professional, friendly and lovely people, I recommend them all day long. Best little agency in Essex Waltham Abbey Town centre...
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By: Patsy
Dec 03, 2019
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Dear Sebastian, Thank you for leaving us such a wonderful review. We strive for customer satisfaction, and your review reaffirms the hard work we put in every day to deliver a genuine, enthusiastic and honest service. Thanks again, The Rainbow Team ...

“So helpful couldn’t have done more for me sin......”

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Dec 02,2019
Minithumbup
Nicky
Xani
By: 'Katherine Lyons'
Dec 02,2019
0 people found
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So helpful couldn’t have done more for me since I moved in. Have always gone the extra mile to help....
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By: Patsy
Dec 03, 2019
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Dear Katherine, Thank you for leaving us such a wonderful review. We strive for customer satisfaction, and your review reaffirms the hard work we put in every day to deliver a genuine, enthusiastic and honest service. Thanks again, The Rainbow Team ...

“Very nice and helpful people to do business ......”

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Dec 02,2019
Minithumbup
Rebecca
Xani
By: 'Immanuel Teixeira'
Dec 02,2019
0 people found
this helpful
Very nice and helpful people to do business with. Outstanding customer service. Always going the extra mile. Wouldn't go anywhere else....
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By: Patsy
Dec 03, 2019
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Dear Immanuel, Thank you for leaving us such a wonderful review. We strive for customer satisfaction, and your review reaffirms the hard work we put in every day to deliver a genuine, enthusiastic and honest service. Thanks again, The Rainbow Team ...

“Excellent customer service by a friendly staf......”

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Nov 30,2019
Minithumbup
Nicky
Xani
By: 'Robert Stephen'
Nov 30,2019
0 people found
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Excellent customer service by a friendly staff. I've been here 4 years, and I have never had cause to complain....
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By: Patsy
Dec 02, 2019
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Dear Robert, Thank you for leaving us such a wonderful review. We strive for customer satisfaction, and your review reaffirms the hard work we put in every day to deliver a genuine, enthusiastic and honest service. Thanks again, The Rainbow Team ...

“I have let my house with Rainbow Estate Agent......”

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Nov 28,2019
Minithumbup
Nicky
Xani
By: 'Joan Wilkins'
Nov 28,2019
0 people found
this helpful
I have let my house with Rainbow Estate Agents since October 2011. I am completely satisfied with the professional aspects of the service. The prompt notification of any repairs is very much appreciated as I live in Dorset. A pleasure to deal with such helpful people ...
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By: Patsy
Nov 29, 2019
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Dear Joan, Thank you for leaving us such a wonderful review. We strive for customer satisfaction, and your review reaffirms the hard work we put in every day to deliver a genuine, enthusiastic and honest service. Thanks again, The Rainbow Team ...

“Rainbow Estate Agents Achievements...”

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Nov 28,2019
Minithumbup
Rebecca
Peter
By: 'Iona Campbell'
Nov 28,2019
0 people found
this helpful
Notwithstanding a significant down-turn in the property market, Rainbow Estate Agents (Rebecca White and her fantastic team) successfully negotiated a sale of my property within 2 weeks of it being on the market, at a price I am completely happy with. Rainbow Estate Agents achieved, in ...
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By: Patsy
Nov 29, 2019
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Dear Iona, Thank you for leaving us such a wonderful review. We strive for customer satisfaction, and your review reaffirms the hard work we put in every day to deliver a genuine, enthusiastic and honest service. Thanks again, The Rainbow Team ...

“I have had the pleasure of dealing with most ......”

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Nov 28,2019
Minithumbup
Rebecca
Nicky
By: 'Raquel Elson'
Nov 28,2019
0 people found
this helpful
I have had the pleasure of dealing with most of the Rainbow team as I have sold 2 properties through them and they now let a property for me. They are the only agents I use. In both selling my house and now letting they have ...
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By: Patsy
Nov 29, 2019
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Dear Raquel, Thank you for leaving us such a wonderful review. We strive for customer satisfaction, and your review reaffirms the hard work we put in every day to deliver a genuine, enthusiastic and honest service. Thanks again, The Rainbow Team ...

“Ive been renting with Rainbow Estates for a n......”

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Nov 28,2019
Minithumbup
Nicky
Xani
By: 'Clare Wilde'
Nov 28,2019
0 people found
this helpful
Ive been renting with Rainbow Estates for a number of years now. And I cannot find a fault. I am a single Mum and have had a number of worries and the team have always listened and been sympathetic to my issues. They are so ...
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By: Patsy
Nov 29, 2019
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Dear Clare, Thank you for leaving us such a wonderful review. We strive for customer satisfaction, and your review reaffirms the hard work we put in every day to deliver a genuine, enthusiastic and honest service. Thanks again, The Rainbow Team ...

“Amazing team, amazing service, I personally w......”

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Nov 27,2019
Minithumbup
Nicky
Rebecca
By: 'Lisa Dunbar'
Nov 27,2019
0 people found
this helpful
Amazing team, amazing service, I personally wouldn’t go anywhere else! I use both the sales and rental sides of business....
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By: Patsy
Nov 27, 2019
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Dear Lisa, Thank you for leaving us such a wonderful review. We strive for customer satisfaction, and your review reaffirms the hard work we put in every day to deliver a genuine, enthusiastic and honest service. Thanks again, The Rainbow Team ...

“Rainbow always provides a brilliant, professi......”

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Nov 27,2019
Minithumbup
Xani
Rebecca
By: 'James Burkett'
Nov 27,2019
0 people found
this helpful
Rainbow always provides a brilliant, professional service and I wouldn't use anyone else. I have brought, sold and rented with them and the ladies in the office have never failed me. Highly commended !...
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By: Patsy
Nov 27, 2019
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Dear James, Thank you for leaving us such a wonderful review. We strive for customer satisfaction, and your review reaffirms the hard work we put in every day to deliver a genuine, enthusiastic and honest service. Thanks again, The Rainbow Team ...

“Staff are excellent, any problems are dealt w......”

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Nov 27,2019
Minithumbup
Nicky
Xani
By: 'Diane Hackett'
Nov 27,2019
0 people found
this helpful
Staff are excellent, any problems are dealt with straight away. Very professional agents, always get a warm welcome on the phone.....
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By: Patsy
Nov 27, 2019
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Dear Diane, Thank you for leaving us such a wonderful review. We strive for customer satisfaction, and your review reaffirms the hard work we put in every day to deliver a genuine, enthusiastic and honest service. Thanks again, The Rainbow Team ...

“I was recommended to these Wonderful people ......”

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Nov 27,2019
Minithumbup
Nicky
Xani
By: 'Francesca Purcell'
Nov 27,2019
0 people found
this helpful
I was recommended to these Wonderful people and been with them for 4 years found them easy to talk to and trustworthy....
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By: Patsy
Nov 27, 2019
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Dear Francesca, Thank you for leaving us such a wonderful review. We strive for customer satisfaction, and your review reaffirms the hard work we put in every day to deliver a genuine, enthusiastic and honest service. Thanks again, The Rainbow Team ...

“Excellent service, always on hand to help and......”

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Nov 27,2019
Minithumbup
Nicky
Patsy
By: 'John Brown'
Nov 27,2019
0 people found
this helpful
Excellent service, always on hand to help and nothing was too much trouble. Nicky and Patsy and the whole team are great!...
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By: Patsy
Nov 27, 2019
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Dear John, Thank you for leaving us such a wonderful review. We strive for customer satisfaction, and your review reaffirms the hard work we put in every day to deliver a genuine, enthusiastic and honest service. Thanks again, The Rainbow Team ...

“Rainbow Estates are honest and fair Letting A......”

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Nov 27,2019
Minithumbup
Nicky
Nicky
By: 'Paul Simpole'
Nov 27,2019
1 people found
this helpful
Rainbow Estates are honest and fair Letting Agency. They work well on our behalf but also for the tenant. They always carry out regular inspections and always happy to arrange any maintenance issues and these are always quoted at a fair price from the Contractors ...
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By: Patsy
Nov 27, 2019
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Dear Paul, Thank you for leaving us such a wonderful review. We strive for customer satisfaction, and your review reaffirms the hard work we put in every day to deliver a genuine, enthusiastic and honest service. Thanks again, The Rainbow Team ...

“Absolutely fantastic!...”

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Nov 26,2019
Minithumbup
Nicky
Patsy
By: 'Max Nicholas'
Nov 26,2019
0 people found
this helpful
Absolutely fantastic! Very friendly and hardworking staff that go above and beyond to give you the best possible service. Any maintenance issues i‘ve had with properties (which is very rare anyway) have been resolved unbelievably fast with customer satisfaction as the utmost priority. They ...
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By: Patsy
Nov 27, 2019
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Dear Max, Thank you for leaving us such a wonderful review. We strive for customer satisfaction, and your review reaffirms the hard work we put in every day to deliver a genuine, enthusiastic and honest service. Thanks again, The Rainbow Team ...

“professional helpful understanding would alwa......”

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Nov 26,2019
Minithumbup
Rebecca
Nicky
By: 'Lesley Hennessy'
Nov 26,2019
0 people found
this helpful
professional helpful understanding would always use rainbow estate agents and cannot recommend enough they always go the extra mile completely satisfied with there service and friendly kind approach....
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By: Patsy
Nov 27, 2019
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Dear Lesley, Thank you for leaving us such a wonderful review. We strive for customer satisfaction, and your review reaffirms the hard work we put in every day to deliver a genuine, enthusiastic and honest service. Thanks again, The Rainbow Team ...

“I used Rainbow Estate Agents to sell my house......”

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Nov 26,2019
Minithumbup
Rebecca
Nicky
By: 'Lisa Hill'
Nov 26,2019
0 people found
this helpful
I used Rainbow Estate Agents to sell my house recently and would highly recommend them, my house was sold within a couple of weeks of advertising, the staff are very helpful and made it seamless from the start. A fantastic service all round ....
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By: Patsy
Nov 27, 2019
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Dear Lisa, Thank you for leaving us such a wonderful review. We strive for customer satisfaction, and your review reaffirms the hard work we put in every day to deliver a genuine, enthusiastic and honest service. Thanks again, The Rainbow Team ...

“!00% recommend Rainbow.Have been with them ......”

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Nov 26,2019
Minithumbup
Nicky
Xani
By: 'Paul Millbourn'
Nov 26,2019
0 people found
this helpful
!00% recommend Rainbow. Have been with them since 2012 ish and have always found Nicky and her team thorough, honest, reliable, fair and always on the ball. Nothing seems too much for them. If we were looking to sell our house they would be our first/only ...
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By: Patsy
Nov 27, 2019
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Dear Paul, Thank you for leaving us such a wonderful review. We strive for customer satisfaction, and your review reaffirms the hard work we put in every day to deliver a genuine, enthusiastic and honest service. Thanks again, The Rainbow Team ...

“Great service...”

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Nov 26,2019
Minithumbup
Nicky
Patsy
By: 'Bruno Araujo'
Nov 26,2019
0 people found
this helpful
Great service I am really pleased with the service that has been provided. Specially Nicky is always ready to help....
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By: Patsy
Nov 27, 2019
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Dear Bruno, Thank you for leaving us such a wonderful review. We strive for customer satisfaction, and your review reaffirms the hard work we put in every day to deliver a genuine, enthusiastic and honest service. Thanks again, The Rainbow Team ...

“Excellent service, professional and friendly ......”

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Nov 26,2019
Minithumbup
Rebecca
By: 'Leila'
Nov 26,2019
0 people found
this helpful
Excellent service, professional and friendly staff.... made my experience so much better! Will definitely use them again in the future!...
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By: Patsy
Nov 27, 2019
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Dear Leila, Thank you for leaving us such a wonderful review. We strive for customer satisfaction, and your review reaffirms the hard work we put in every day to deliver a genuine, enthusiastic and honest service. Thanks again, The Rainbow Team ...

“Always respond extremely quickly to any query......”

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Nov 26,2019
Minithumbup
Nicky
By: 'Marysa Dowling'
Nov 26,2019
0 people found
this helpful
Always respond extremely quickly to any query or concern. Friendly, highly efficient and always supportive/ So delighted to have chosen Rainbow and would highly recommend them....
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Nov 27, 2019
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Dear Marysa, Thank you for leaving us such a wonderful review. We strive for customer satisfaction, and your review reaffirms the hard work we put in every day to deliver a genuine, enthusiastic and honest service. Thanks again, The Rainbow Team ...

“I found Rainbow Estates to be very efficient ......”

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Nov 26,2019
Minithumbup
Nicky
Patsy
By: 'Russ Doffman'
Nov 26,2019
0 people found
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I found Rainbow Estates to be very efficient and knowledgeable. They are great to work with especially as we don’t live in the area....
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Nov 27, 2019
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Dear Russ, Thank you for leaving us such a wonderful review. We strive for customer satisfaction, and your review reaffirms the hard work we put in every day to deliver a genuine, enthusiastic and honest service. Thanks again, The Rainbow Team ...
Staff picture Rebecca
(14)
Staff picture Nicky
(26)
Staff picture Peter
(1)
Staff picture Patsy
(4)
Staff picture Xani
(13)
Staff picture Janice
(1)

Vendor Fees

1.2% (including VAT).

Landlord Fees

12% Management Fee (including VAT).

Tenant Fees

No tenant fees.
Last updated at 15/11/2019, 2:44 PM by Patsy Collison
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

We are committed to providing a high-quality service to all our clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards and ensure you feel you have been listened to and your complaint duly considered.

The guidelines are that in the unfortunate position of a complaint we have eight weeks to consider your complaint and respond accordingly to conclude the process.

If you have a complaint, please follow the following steps:

1. Call us on 01992 711222 and ask to speak to a senior member of staff they will try and deal with your complaint. If you feel your issue has not been resolved go to the next step.

2. Send a letter of complaint to:
Att: Rebecca White
Rainbow Estate Agents
25 Market Square
Waltham Abbey
Essex, EN9 1DU

Send us a letter with the full details. You will receive an acknowledgement within 3 working days and a written response with findings within 15 days.

If we have not resolved it within this time you may complain to the Property Ombudsman.

3. Property Ombudsman will deal with the following complaints:
• Infringed your legal rights; or
• Failed to follow the rules and obligations for letting agents under the TPO Letting Code of Practice or any internal rules, procedures or statements of practice of the member; or
• Treated you unfairly; or
• Been guilty of maladministration (including inefficiency and undue delay)

If you feel your complaint falls between any of the points above, please contact The Property Ombudsman on: 01722 333306. Email: Admin@tpos.co.uk, postal address: Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP.

Once a complaint has been with Ombudsman we cannot have communication with you until the complaint has been finalised.
Last updated at 10:53 AM 01/11/2019 by Patsy Collison

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