Pinnacle Letting Agents are leading letting and property management agents in Treforest, Taffs Well and Pontypridd area, and have student properties close to The University of Glamorgan.

“Dreadful service...”

Mar 19,2019
Minithumbdown
By: 'Kyle'
Mar 19,2019
0 people found
this helpful
This companies lack of competence is frightening, no check in or check out procedures done and then use a old inventory to take a large amount of our deposit without providing any evidence. They do not return emails or phone calls either....
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Comment on agent fees
TERRIBLE
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By: Pinnacle Letting Agents
Mar 19, 2019
View all comments (1)
Hi Kyle, n nI am really sorry to see your review. When processing deposits we are led by landlords and do follow the TDS guidelines and give all tenants the opportunity to dispute any charges that we put forward. We would never take any money from a tenants deposit until we come to a resolution. If you are not happy with the charges and we cannot agree then we will encourage you to take the dispute to the TDS to adjudicate. My sincere apologies that you feel that our service has been lacking. W ...

“DO NOT USE!!!!...”

Dec 26,2018
Minithumbdown
By: 'Mrs J Long'
Dec 26,2018
2 people found
this helpful
Absolutely appalling service from this agent and ripped off on fees and return of deposit. My daughter and friends rented a house from them last academic year. My daughter has already left negative feedback on this site but I would just like to add if ...
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Comment on agent fees
They don’t deserve any fees. They shouldn’t be in business.
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“Avoid Pinnacle at all costs...”

Dec 06,2018
Minithumbdown
By: 'Maisy'
Dec 06,2018
1 people found
this helpful
Pinnacle don't even deserve one star. I would not recommend this estate agents to anyone. Me and my friends rented one of their properties last year, and the first thing was the house had not been cleaned at all (not even hoovered) by August 1st ...
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“Poor communication and promises that never happen...”

Oct 15,2018
Minithumbdown
By: 'Customer 1'
Oct 15,2018
1 people found
this helpful
Poor communcation skills the maintenace team and contractors don't communciate with eachother properly. Also you get told they will promise to ring back and it doesn't happen....
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“Friendly Professional Service...”

Sep 26,2018
Minithumbup
By: 'F F LE FAY'
Sep 26,2018
0 people found
this helpful
I had excellent customer service as a landlord with this team. Richard provided a professional appraisal of my property and passed on purchasing suggestions. Highly recommended...
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“Awesome!...”

Sep 25,2018
Minithumbup
By: 'Richard'
Sep 25,2018
1 people found
this helpful
Kelly looked as excited as me to view the house to be fair, she was incredibly informative and down to earth....
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I would definitely recommend!
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“Amazing!...”

Sep 04,2018
Minithumbup
By: 'Lydia'
Sep 04,2018
0 people found
this helpful
My partner and I had never been Tennants before to we were a bit apprehensive but rachel made us feel comfortable right away. She is always attentive and quick to respond to any query. She made our experience with pinnacle lettings very smooth and stress ...
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Comment on agent fees
Fees were reasonable.
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“Pathetic...”

Aug 16,2018
Minithumbdown
By: 'Conor Brokas'
Aug 16,2018
2 people found
this helpful
We dealt with a lot of the members of this branch and although friendly and supportive there was zero convinction in their words and promises. We had a lot of issues with our house and landlord and a small minortiy of this issues were addressed ...
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Bad
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“Pathetic...”

Aug 16,2018
Minithumbdown
By: 'Conor Brokas'
Aug 16,2018
1 people found
this helpful
We dealt with a lot of the members of this branch and although friendly and supportive there was zero convinction in their words and promises. We had a lot of issues with our house and landlord and a small minortiy of this issues were addressed ...
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Comment on agent fees
Bad
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“Requesting reference...”

Jul 19,2018
Minithumbup
By: 'Dorina'
Jul 19,2018
0 people found
this helpful
Kayleigh Ashford was very kind and helpful. She replied to my request almost immediately and provided all the information I needed....
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Comment on agent fees
Nice , helpful
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“Very professional and friendly....”

Apr 12,2018
Minithumbup
By: 'Fawaz'
Apr 12,2018
1 people found
this helpful
Kelly did her job in a professional manner. She was enthusiastic and friendly. I do really appreciate dealing with such professional person Fawaz...
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“Kayleigh was very efficient as usual with both good phone ......”

Feb 10,2018
Minithumbup
By: 'R.Williams'
Feb 10,2018
0 people found
this helpful
Kayleigh was very efficient as usual with both good phone and email communication, reference a prospective tenant for 29 Francis St...
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“Appalling service right from the start. Property not clean. Damp ......”

Nov 28,2017
Minithumbdown
By: 'JD'
Nov 28,2017
1 people found
this helpful
Appalling service right from the start. Property not clean. Damp in both bedrooms. Took them ages to sort it out and my boyfriend now has asthma (he never had any breathing issues before living there. We have now moved to a new property. 3 months on ...
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Comment on agent fees
Ok fees.
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By: Pinnacle Letting Agents
Nov 29, 2017
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Hi JD, we are really sorry to hear that there were some issues during your tenancy. We aim to resolve any issues that occur as quickly as possible, however, we are led by landlord decisions when it comes to maintenance within the property. If you could email us with some more information at cardiff@pinnacle-group.com with regards to your deposit I will ensure that the team update you as soon as possible. We do aim to give the best levels of service to our customers and I am sorry that this has n ...

“Hands down the least professional, most ineffective, least customer-focussed and ......”

Oct 10,2017
Minithumbdown
By: 'Charlie'
Oct 10,2017
2 people found
this helpful
Hands down the least professional, most ineffective, least customer-focussed and most poorly run letting agent I have had the displeasure of doing business with. Day 1 we moved in to a completely uncleaned property that had had a contractors living in it for the previous month. ...
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Comment on agent fees
Probably the only thing that’s acceptable about this business is its fees.
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“Very good all round and hold the tenants view highly ......”

Oct 02,2017
Minithumbup
By: 'G Edwards'
Oct 02,2017
0 people found
this helpful
Very good all round and hold the tenants view highly which is what keeps the tenants happy and in my property. Win win...
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Comment on agent fees
Very good communication
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“Pinnacle have been very disappointing since the beginning. The house ......”

Sep 21,2017
Minithumbdown
By: 'Chris Jones'
Sep 21,2017
2 people found
this helpful
Pinnacle have been very disappointing since the beginning. The house was not clean upon us arriving, with leaks, over grown grass and nails/broken glass in the garden. As a company they are slow to handle problems and extremely poor in handling customer queries/requests ...
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Comment on agent fees
I have no idea why we paid the fees; the service has been extremely poor. Google reviews are pretty scathing.
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“Excellent service from Kayleigh - punctual, informative and helpful. I ......”

Aug 19,2017
Minithumbup
By: 'Tamar Lewis'
Aug 19,2017
0 people found
this helpful
Excellent service from Kayleigh - punctual, informative and helpful. I managed to find a suitable property within minutes, and was kindly given a lift to all property locations....
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Comment on agent fees
Good
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“Excellent, everytime I go into the branch I am always ......”

Aug 08,2017
Minithumbup
By: 'Ricky'
Aug 08,2017
0 people found
this helpful
Excellent, everytime I go into the branch I am always met with a warm and friendly attitude from Kayleigh. Nothing is a problem to her....
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“As landlady I have been given a great deal of ......”

Aug 06,2017
Minithumbup
By: 'Carol Wakeling'
Aug 06,2017
0 people found
this helpful
As landlady I have been given a great deal of advice and support in getting my property ready for new tenants. Richard Read has been unfailing in his communication with me, even though I do not actually need an agent at this time. I wholly ...
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Comment on agent fees
N/A
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“Poor service. Never sorted out damp issues before we attended ......”

Aug 04,2017
Minithumbdown
By: 'Cardifftenant77'
Aug 04,2017
3 people found
this helpful
Poor service. Never sorted out damp issues before we attended which we were promised. Still not sorted over a year later. House was not cleaned on arrival and now they have the audacity to take a major sum away from our deposits. AVOID THEM....
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Comment on agent fees
Bad
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“On the busiest day of their year, I was able ......”

Jul 03,2017
Minithumbup
By: 'Lamorna'
Jul 03,2017
0 people found
this helpful
On the busiest day of their year, I was able to pick up my keys in 5 minutes BEFORE 9am! Absolutely cannot fault them....
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Comment on agent fees
Rather pricey
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“Very efficient and friendly staff. I have been letting with ......”

May 25,2017
Minithumbup
By: 'Delyth'
May 25,2017
0 people found
this helpful
Very efficient and friendly staff. I have been letting with Pinnacle for 5 years and have no complaints. Would highly recommend to other landlords/landladies....
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Comment on agent fees
Competitive
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“The best agency in Wales . I'm so happy with ! Rachel ......”

Mar 08,2017
Minithumbup
By: 'Nikola'
Mar 08,2017
0 people found
this helpful
The best agency in Wales . I'm so happy with ! Rachel you are the best ,thank you for all ! xxx...
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Comment on agent fees
Good
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“I am a contractor who has worked with Pinnacle for ......”

Feb 27,2017
Minithumbup
By: 'Martin Cook'
Feb 27,2017
0 people found
this helpful
I am a contractor who has worked with Pinnacle for the past 5 years. I have dealt with Charlie a lot and she is very good at helping me with booking in jobs and helping me with my invoicing. Any queries she is always the first ...
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“Kayeigh is very quick to respond and sort out problems; ......”

Feb 25,2017
Minithumbup
By: 'Louis'
Feb 25,2017
0 people found
this helpful
Kayeigh is very quick to respond and sort out problems; she is polite and effective and gets the job done. The company regularly inspect the property and make repairs quickly. The rents are cheap and competitive for students, less than half the price of university ...
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Comment on agent fees
The fees are standard.
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“Kayleigh has been extremely helpful in advising me about applying ......”

Feb 25,2017
Minithumbup
By: 'Rachel Archer'
Feb 25,2017
0 people found
this helpful
Kayleigh has been extremely helpful in advising me about applying for an HMO license and Ceiron too, came and viewed my property at short notice with a view to give further advice. Very supportive staff....
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Comment on agent fees
Fair
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“Terrible service, seem to be out just to get as ......”

Jan 30,2017
Minithumbdown
By: 'TerribleService'
Jan 30,2017
3 people found
this helpful
Terrible service, seem to be out just to get as much money as possible, definitely will not be using again, no issues with the house were resolved, so went over a month with a broken window and no washing machine...
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Comment on agent fees
Bad
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“The people that work there are very polite. Anytime you ......”

Jan 19,2017
Minithumbup
By: 'CMICHAEL'
Jan 19,2017
0 people found
this helpful
The people that work there are very polite. Anytime you pop up to the office someone is there to help....
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Comment on agent fees
Good
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“Shambles since day one. Genuinely don't know if I have ......”

Dec 20,2016
Minithumbdown
By: 'JoeA'
Dec 20,2016
1 people found
this helpful
Shambles since day one. Genuinely don't know if I have the energy to list each issue caused to date...here's a few though: * Told upon inspection after an initial 6 month contract we may be able to go a periodic tenancy...landlord didn't want that (fair ...
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Comment on agent fees
I have no idea what the fees are for. I don't ever recall having a phone call from Pinnacle, it's always me chasing them.
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“Avoid Pinnacle at all costs. If I could give a 0 ......”

Dec 02,2016
Minithumbdown
By: 'Sophie'
Dec 02,2016
3 people found
this helpful
Avoid Pinnacle at all costs. If I could give a 0 rating I would. Their customer service is absolutely appalling. They do not care about students and have no interest in solving problems. After our tenancy came to an end they tried to charge us £300 from ...
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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
14 0 21 35 0 0 0 0 5 1

Fees

Shared houses on individual tenancies: £129 and £109 renewal

1 Bed Flat: £229 and £109 renewal
2 Bed Flat: £279 and £139 renewal

Professional and student shared house: £99 per room and £69 renewal per room.
Last updated at 08/04/2015, 1:10 PM by allAgents

Complaints Procedure

If you have been in contact with one member of staff in particular then please contact them directly. If the problem needs escalated then please email: enquiries@pinnacle-group.com
Last updated at 1:10 PM 08/04/2015 by allAgents

Cardiff
3-5 Fanny Street, Cathays CF24 4EG
(51)
Newport
9 Station Street, Newport NP20 4AU
(6)
Treforest
66 Park Street, Pontypridd, Treforest CF37 1SN
(16)


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