• Kelly Davies
    Kelly Davies
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    Ashley Ridler
  • James Graham
    James Graham
  • Szandra Szabadi
    Szandra Szabadi
  • Kayleigh Ashford
    Kayleigh Ashford
  • Rachel Morgan-Jones
    Rachel Morgan-Jones
  • Ceiron Jones
    Ceiron Jones
  • Laura Davies
    Laura Davies
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    Leah Charles
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    Charlotte Redding
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    Kayleigh ashford
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    Emma Thomas
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    Richard Read
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    Alex Forse
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    Symone Pearce
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    Jerome Bryan
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    Angela Gold
Pinnacle Letting Agents are leading letting and property management agents in Treforest, Taffs Well and Pontypridd area, and have student properties close to The University of Glamorgan.
Pinnacle Letting & Estate Agents

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Properties for Sale
Properties to Rent

“ Very professional and friendly.... ”

Apr 12,2018
Minithumbup
Kelly Davies
By: 'Fawaz'
Apr 12,2018
0 people found
this helpful
Kelly did her job in a professional manner. She was enthusiastic and friendly. I do really appreciate dealing with such professional person Fawaz...
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Was this helpful? Yes
Feb 10,2018
Minithumbup
Kayleigh Ashford
By: 'R.Williams'
Feb 10,2018
0 people found
this helpful
Kayleigh was very efficient as usual with both good phone and email communication, reference a prospective tenant for 29 Francis St...
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Was this helpful? Yes
Nov 28,2017
Minithumbdown
By: 'JD'
Nov 28,2017
1 people found
this helpful
Appalling service right from the start. Property not clean. Damp in both bedrooms. Took them ages to sort it out and my boyfriend now has asthma (he never had any breathing issues before living there. We have now moved to a new property. 3 months on ...
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Comment on agent fees
Ok fees.
Was this helpful? Yes
By: Pinnacle Letting Agents
Nov 29, 2017
View all comments (1)
Hi JD, we are really sorry to hear that there were some issues during your tenancy. We aim to resolve any issues that occur as quickly as possible, however, we are led by landlord decisions when it comes to maintenance within the property. If you could email us with some more information at cardiff@pinnacle-group.com with regards to your deposit I will ensure that the team update you as soon as possible. We do aim to give the best levels of service to our customers and I am sorry that this has n ...
Oct 10,2017
Minithumbdown
By: 'Charlie'
Oct 10,2017
2 people found
this helpful
Hands down the least professional, most ineffective, least customer-focussed and most poorly run letting agent I have had the displeasure of doing business with. Day 1 we moved in to a completely uncleaned property that had had a contractors living in it for the previous month. ...
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Comment on agent fees
Probably the only thing thatÒ€ℒs acceptable about this business is its fees.
Was this helpful? Yes
Oct 02,2017
Minithumbup
Kayleigh Ashford
Ceiron Jones
By: 'G Edwards'
Oct 02,2017
0 people found
this helpful
Very good all round and hold the tenants view highly which is what keeps the tenants happy and in my property. Win win...
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Comment on agent fees
Very good communication
Was this helpful? Yes
Sep 21,2017
Minithumbdown
By: 'Chris Jones'
Sep 21,2017
2 people found
this helpful
Pinnacle have been very disappointing since the beginning. The house was not clean upon us arriving, with leaks, over grown grass and nails/broken glass in the garden. As a company they are slow to handle problems and extremely poor in handling customer queries/requests ...
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Comment on agent fees
I have no idea why we paid the fees; the service has been extremely poor. Google reviews are pretty scathing.
Was this helpful? Yes
Aug 19,2017
Minithumbup
Kayleigh Ashford
By: 'Tamar Lewis'
Aug 19,2017
0 people found
this helpful
Excellent service from Kayleigh - punctual, informative and helpful. I managed to find a suitable property within minutes, and was kindly given a lift to all property locations....
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Comment on agent fees
Good
Was this helpful? Yes
Aug 08,2017
Minithumbup
Kayleigh Ashford
By: 'Ricky'
Aug 08,2017
0 people found
this helpful
Excellent, everytime I go into the branch I am always met with a warm and friendly attitude from Kayleigh. Nothing is a problem to her....
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Was this helpful? Yes
Aug 06,2017
Minithumbup
Richard Read
By: 'Carol Wakeling'
Aug 06,2017
0 people found
this helpful
As landlady I have been given a great deal of advice and support in getting my property ready for new tenants. Richard Read has been unfailing in his communication with me, even though I do not actually need an agent at this time. I wholly ...
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Comment on agent fees
N/A
Was this helpful? Yes
Aug 04,2017
Minithumbdown
By: 'Cardifftenant77'
Aug 04,2017
3 people found
this helpful
Poor service. Never sorted out damp issues before we attended which we were promised. Still not sorted over a year later. House was not cleaned on arrival and now they have the audacity to take a major sum away from our deposits. AVOID THEM....
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Comment on agent fees
Bad
Was this helpful? Yes
Jul 03,2017
Minithumbup
James Graham
By: 'Lamorna'
Jul 03,2017
0 people found
this helpful
On the busiest day of their year, I was able to pick up my keys in 5 minutes BEFORE 9am! Absolutely cannot fault them....
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Comment on agent fees
Rather pricey
Was this helpful? Yes
May 25,2017
Minithumbup
By: 'Delyth'
May 25,2017
0 people found
this helpful
Very efficient and friendly staff. I have been letting with Pinnacle for 5 years and have no complaints. Would highly recommend to other landlords/landladies....
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Comment on agent fees
Competitive
Was this helpful? Yes
Mar 08,2017
Minithumbup
Rachel Morgan-Jones
By: 'Nikola'
Mar 08,2017
0 people found
this helpful
The best agency in Wales . I'm so happy with ! Rachel you are the best ,thank you for all ! xxx...
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Comment on agent fees
Good
Was this helpful? Yes
Feb 27,2017
Minithumbup
Charlotte Redding
By: 'Martin Cook'
Feb 27,2017
0 people found
this helpful
I am a contractor who has worked with Pinnacle for the past 5 years. I have dealt with Charlie a lot and she is very good at helping me with booking in jobs and helping me with my invoicing. Any queries she is always the first ...
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Was this helpful? Yes
Feb 25,2017
Minithumbup
Kayleigh Ashford
By: 'Louis'
Feb 25,2017
0 people found
this helpful
Kayeigh is very quick to respond and sort out problems; she is polite and effective and gets the job done. The company regularly inspect the property and make repairs quickly. The rents are cheap and competitive for students, less than half the price of university ...
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Comment on agent fees
The fees are standard.
Was this helpful? Yes
Feb 25,2017
Minithumbup
Kayleigh Ashford
Ceiron Jones
By: 'Rachel Archer'
Feb 25,2017
0 people found
this helpful
Kayleigh has been extremely helpful in advising me about applying for an HMO license and Ceiron too, came and viewed my property at short notice with a view to give further advice. Very supportive staff....
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Comment on agent fees
Fair
Was this helpful? Yes
Jan 30,2017
Minithumbdown
By: 'TerribleService'
Jan 30,2017
3 people found
this helpful
Terrible service, seem to be out just to get as much money as possible, definitely will not be using again, no issues with the house were resolved, so went over a month with a broken window and no washing machine...
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Comment on agent fees
Bad
Was this helpful? Yes
Jan 19,2017
Minithumbup
Kayleigh Ashford
By: 'CMICHAEL'
Jan 19,2017
0 people found
this helpful
The people that work there are very polite. Anytime you pop up to the office someone is there to help....
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Comment on agent fees
Good
Was this helpful? Yes
Dec 20,2016
Minithumbdown
By: 'JoeA'
Dec 20,2016
1 people found
this helpful
Shambles since day one. Genuinely don't know if I have the energy to list each issue caused to date...here's a few though: * Told upon inspection after an initial 6 month contract we may be able to go a periodic tenancy...landlord didn't want that (fair ...
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Comment on agent fees
I have no idea what the fees are for. I don't ever recall having a phone call from Pinnacle, it's always me chasing them.
Was this helpful? Yes
Dec 02,2016
Minithumbdown
By: 'Sophie'
Dec 02,2016
3 people found
this helpful
Avoid Pinnacle at all costs. If I could give a 0 rating I would. Their customer service is absolutely appalling. They do not care about students and have no interest in solving problems. After our tenancy came to an end they tried to charge us £300 ...
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Was this helpful? Yes
Nov 25,2016
Minithumbup
Kayleigh ashford
By: 'Alicia'
Nov 25,2016
0 people found
this helpful
Lovely and friendly i cant wait to use pinnacle as an estate agent. There office is proffesional and clean. Lovely helpful staff...
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Was this helpful? Yes
Nov 02,2016
Minithumbdown
By: 'Connie'
Nov 02,2016
0 people found
this helpful
We never had any major problems until we left our flat. Whilst living there, Pinnacle were fairly helpful and responsive although it did take a while for them to fix a few of the things in our flat that needed repairing. However, all of our ...
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Was this helpful? Yes
Sep 30,2016
Minithumbdown
By: 'Cardiff101'
Sep 30,2016
0 people found
this helpful
It took 3 months to release our deposit, despite there being no issues or reductions. It took 2 months of emails and phone calls before a member of the team even contacted us back....
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Comment on agent fees
Expensive for very little service!
Was this helpful? Yes
Sep 18,2016
Minithumbdown
By: 'Caul'
Sep 18,2016
1 people found
this helpful
Have just dropped my son off at the new house, pinnacle have not cleaned it since the last tenants moved out despite promising it would be done last week. They will outright lie to your face about being let down by contractors etc, there are ...
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Was this helpful? Yes
Sep 14,2016
Minithumbdown
Kelly Davies
By: 'Jack'
Sep 14,2016
2 people found
this helpful
Avoid at all costs. Me and my partner have rented through Pinnacle for 2 years and each time our tenancy ends, it has been a nightmare to get our deposit back. Our most recent tenancy finished on July 1st and we are still awaiting our deposit ...
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Comment on agent fees
Unsure if it was Kelly, but a woman we spoke to was very rude and no help at all. We were understandably getting frustrated about not receiving our deposit back after 1 whole month, and this lady decided to be sarcastic and rude to us shifting the blame to someone else.
Was this helpful? Yes
Aug 11,2016
Minithumbup
By: 'DP87'
Aug 11,2016
0 people found
this helpful
Just stay away. There were no major issues during my tenancy but it has been a nightmare since it ended. I moved out of the 24th June, an inspection report was produced on the 28th June and I am still yet to get my deposit ...
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Comment on agent fees
They seemed ok
Was this helpful? Yes
Jan 29,2016
Minithumbdown
By: 'BellaD'
Jan 29,2016
0 people found
this helpful
Agent and landlord do not keep up student properties satisfactorily. When we moved it there was rotting garbage and other rubbish left from previous tenants and a lot of materials left by builders. They will not even look into mold complaints on property and are ...
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Was this helpful? Yes
By: Pinnacle Letting & Estate Agents
Feb 03, 2016
View all comments (1)
Hi Luke, thank you for the review and I am really sorry to hear that you are disappointed with our service. We take all complaints and comments seriously and are always trying to improve our services. If you could get in touch with a member of our property maintenance team they will be able to help in getting this sorted. The best person to email is laura.gainey@pinnacle-group.com. ...
Dec 29,2015
Minithumbdown
By: 'Luke'
Dec 29,2015
0 people found
this helpful
I am really disappointed with this agency. I'm a hard working professional and paid them good money to take the property. As soon as I was in the property and they were able to, the agency increased the rent to the point that it was ...
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What agent could do to change your mind?
My deposit should have been registered with TDP but I never received any confirmation of this. It would be better if there was any consistency between your agents. One agent doesn't seem to know the same things as another agent. Perhaps you should hire people who actually know something about estate agency instead of just hiring students who are on your books.
Attached Files
Was this helpful? Yes
By: Pinnacle Letting & Estate Agents
Jan 07, 2016
View all comments (1)
Hi Luke, thank you for the review and I am really sorry to hear that you are disappointed with our service. We take all complaints and comments seriously and are always trying to improve our services. It sounds like there was some confusion among our staff regarding your deposit, we are a member of the Tenancy Deposit Scheme and all our our tenants deposits are registered with them and managed in accordance with the guidelines that they recommend. If you would like to discuss your comments furth ...
Dec 24,2015
Minithumbdown
By: 'GHunt'
Dec 24,2015
1 people found
this helpful
My daughter is renting a property with two other girls while in University and I am expressing my concerns with the lack of professionalism of Pinnacle Letting Agency. After my daughter and the other tenants trying to resolve problems independently, my daughter has now brought ...
read full review
Was this helpful? Yes
By: Pinnacle Letting & Estate Agents
Jan 07, 2016
View all comments (1)
Thank you for the review and I am really sorry to hear that you and your daughter are disappointed with our service. We take all complaints and comments seriously and are always trying to improve our services. If you would like to discuss your comments further then please don't hesitate to get in touch with us, a member of our team Laura Gainey [laura.gainey@pinnacle-group.com] will be happy to help. ...
Dec 15,2015
Minithumbdown
By: 'Rebecca'
Dec 15,2015
1 people found
this helpful
I'm writing this review to warn everyone NOT to use Pinnacle! As a student, Pinnacle seemed very helpful and friendly at first however this rapidly changed once we signed our contracts. The attitude of the staff has been rude, unhelpful and ignorant. When reporting issues ...
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What agent could do to change your mind?
Professionalism in the fact that it would be helpful to return calls/emails and also not hanging up on tenants when finally getting hold of a team member to report issues. Also to treat students with common decency by treating them like any other adult.
Attached Files
Comment on agent fees
The agency fees we believed were to help the tenant with any issues with the property however we have had such a hard time trying to get anything sorted as well as having a constantly rude agency team I don't exactly know where my money has gone.
Was this helpful? Yes

ARLA NALS TPOS SAGEagent


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
13 0 19 29 0 0 0 0 4 1

Agent Fees

Shared houses on individual tenancies: Β£129 and Β£109 renewal

1 Bed Flat: Β£229 and Β£109 renewal
2 Bed Flat: Β£279 and Β£139 renewal

Professional and student shared house: Β£99 per room and Β£69 renewal per room.
Last updated at 1:10 PM 08/04/2015 by allAgents

Complaints Procedure

If you have been in contact with one member of staff in particular then please contact them directly. If the problem needs escalated then please email: enquiries@pinnacle-group.com
Last updated at 1:10 PM 08/04/2015 by allAgents

Firm Widgets

My widgets

Cardiff
3-5 Fanny Street, Cathays CF24 4EG
(44)
Newport
9 Station Street, Newport NP20 4AU
(4)
Treforest
66 Park Street, Pontypridd, Treforest CF37 1SN
(15)


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