90% sales valuation accuracy
88% sales fee satisfaction
88% lettings valuation accuracy
91% lettings fee satisfaction
With over 50 years service behind us we have experienced many changes in the way we undertake property sales. One aim that has remained constant is a level of service we can be proud of. Whatever your property requirements may be, we would welcome your call.
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With over 50 years service behind us we have experienced many changes in the way we undertake property sales. One aim that has remained constant is a level of service we can be proud of. Whatever your property requirements may be, we would welcome your call.
Latest Reviews
View all Reviews 127
20th Dec 2022
reviewed by 'Luke Charles'
5th Feb 2022
reviewed by 'Sam bayliss'
27th May 2021
reviewed by 'Seller in Coulsdon'
5th May 2021
reviewed by 'Heather C'
22nd Dec 2020
reviewed by 'Julie.drayton'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 90% | 88% | £174,000 | £750,000 |
| Lettings | 88% | 91% | £850 | £2,250 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 12 | 1 | 3 | 3 | 57 | 4 | 36 | 4 | 2 | 5 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Rankings
Latest Properties
No Properties
Jul 22,2014
Jul 22,2014
0
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this helpful
We used Park & Bailey to sell a property in Caterham, primarily communicating with Kay Jenkins. For the entire duration of the sale, we were overseas, so relied heavily on them. They really were superb, going the extra mile whenever we needed help. During the sale ...
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Jul 10,2014
Jul 10,2014
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Excellent experience of selling my house at a sensible commission rate. From the moment Liam came to the house he demonstrated the professionalism matched with a friendly approach that characterised all my dealings with Park & Bailey. A buyer was found very quickly who made an ...
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Comment on agent fees
Competitive
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Jul 07,2014
Jul 07,2014
0
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The whole process of dealing with Park and Bailey was very straight forward, professional and they were always very informative with how the purchase was progressing....
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May 15,2014
May 15,2014
0
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I had previous great experience with the Branch Director, Kevin which is why I chose to go back to Park & Bailey. My house was sold within 5 days for the full asking price. There was not even time to do internal photos, so I was very ...
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Apr 23,2014
Apr 23,2014
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Great service from start to the end of process. Ginette went the extra mile on more than one occasion, making the process of buying the property as seamless as possible. Would recommend and use Park & Bailey again on the back of this experience....
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Apr 16,2014
Apr 16,2014
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I started out using another agent, lured in by false price promises despite using Park & Bailey before and getting an excellent service. How wrong I was to even have tried another agent, the service I got from Hadley, Sheila and the team was second to ...
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Apr 16,2014
Apr 16,2014
0
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I tried to rent my property via a local agent in Caterham and the agency held on for two months with minimal progress, although most of rental agencies agreed that the property was easily reatable. I then gave the property over to Park and Bailey ...
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Apr 16,2014
Apr 16,2014
0
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I tried to rent my property via a local agent in Caterham and the agency held on for two months with minimal progress, although most of rental agencies agreed that the property was easily reatable. I then gave the property over to Park and Bailey ...
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Apr 10,2014
Apr 10,2014
1
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I Bought my flat through Park and Bailey and was so impressed by the professional and courteous way I was dealt with that when I came to let it I only considered using Park and Bailey lettings. I was not disappointed. Jackie gave me sound ...
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Apr 06,2014
Apr 06,2014
0
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From the offset I found the staff at Park and Bailey especially friendly and helpful. I was put in an awkward position, during the referencing stage of renting a property through Park and Bailey, by my previous co-tenants and landlord. Josh and Jackie we're so ...
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Mar 13,2014
Mar 13,2014
0
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The service throughout selling my daughter's house through this company was excellent. From Liam coming round to value the property and take down the details of the property to Jo taking us on viewings . The communication throughout was very good.
However the service I was ...
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Feb 21,2014
Feb 21,2014
2
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this helpful
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After my experience with Park and Bailey (Lettings) I felt it was relevant to leave a review as other people should know how unprofessional these people are! I have never experienced anything like it! Jackie who is the Lettings manager is the rudest most disrespectful ...
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What agent could do to change your mind?
Concider changing your staff .. They are unprofessional and give your Lettings department a bad name!Attached Filesnbsp;
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Mar 27, 2014
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(1)
It is always disappointing to receive negative feedback.
We did indeed receive an official complaint and I note that having responded promptly to you that you chose not to enter into any further correspondence.
You do not make it clear in this post what your complaint is actually based on nor why we were unable to help. We have a strict criteria here at Park & Bailey, a reason why many Landlords chose to entrust us with the management of their property assets. When you suggest ‘everyone ...
Feb 18,2014
Feb 18,2014
0
people found
this helpful
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We are very delighted with the professional team at park and bailey in helping to sell our property as well as purchasing our new property which we hope to move into very shortly. We found ginette bronsdon highly professional and very helpful and motivated and ...
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Feb 04,2014
Feb 04,2014
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I got off to a slow start as house was marketed in the summer but once my buyer was found what impressed me most was the way Ann of the progressions team handled everything. She was on top of the sale and is a credit ...
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Jan 20,2014
Jan 20,2014
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Liam gave us useful advice on the initial visit to the property. I appreciated your quick response to my emails and Ann was always helpful in liaising between solicitors and myself....
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Dec 18,2013
Dec 18,2013
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I had the misfortune to sell my property through Park & Bailey some years ago. We agreed a marketing price, signed the contract, which they then changed and undervalued it, which we complained about bitterly. We even tried to get out of the contract and was ...
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What agent could do to change your mind?
They could have been honest and less abusive!Attached Filesnbsp;
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Jun 22, 2014
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This is not a hoax and is a genuine review! The property sold through Park & Bailey was 9 St Lukes Mews and the fact that you have 'no knowledge' of a court case just goes to prove how incompetent P&B really are. Even the judge said and I quote "your practices are at best misguided, at worst down right shoddy, review them". ...
Nov 26,2013
Nov 26,2013
0
people found
this helpful
this helpful
Annette, Ginette and Krystyna have been absolutely fantastic. I've bombarded them with e-mails and they've always been polite and have been totally across everything.
A total pleasure to deal with.
Thank you very much!...
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Oct 25,2013
Oct 25,2013
1
people found
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We found the initial marketing advice very good and we felt confident in Park and Bailey. Our house sale was agreed very quickly after going on the market which was helped by the proactive team, however we felt that Sheila was too keen to close ...
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Dec 19, 2013
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Many thanks for taking the time to explain your frustration and where you felt the service level fell short of what was expected We take all comments seriously and endeavour to improve wherever possible. Whilst I fully understand your frustration, having reviewed the file, we achieved nearly 98% of the asking price and worked hard to generate interest on your property and feel we were proactive in doing this - we can only achieve of course what the market is willing to pay. With regards to Pa ...
Sep 24,2013
Sep 24,2013
0
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P&B Caterham Hill office were excellent in all our dealings with them. From the moment Liam visited us to give us a quote, to the moment we moved out they were pro-active, communicative, helpful. They were professional and displayed great perseverance in taking the ...
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Sep 17,2013
Sep 17,2013
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Right from putting the house on the market we felt that we were looked after and although there were problems and we thought the deal was going to fall through they acted in a professional manner and kept everything moving. We did move in the ...
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Aug 09,2013
Aug 09,2013
1
people found
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We received good advice regarding the marketing of our property and realistic pricing guide in what I felt to be a difficult market to judge. As luck would have it our buyers approached us directly as they were known to us and this happened soon ...
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Aug 05,2013
Aug 05,2013
0
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Jo and Liam were brilliant when we first put our house on with P&B, and gave really helpful and insightful advice about marketing it. They were always quick to respond to any queries and to pass on feedback, and clearly knew the market very ...
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May 31,2013
May 31,2013
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Very professional service. Was kept up to date on prospective purchasers and state of the market, viewings and feedback. Sale agreed in relatively short time which then went smoothly through Park and Baileys own conveyancing partners. Would use again....
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May 16,2013
May 16,2013
1
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The Park and Bailey team including Sheila and Jack at Coulsdon have been absolutely great from start to finish.
The team really did do their very best to make our sale go through and this was a little difficult.
Ginette was especially great after the ...
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May 10,2013
May 10,2013
11
people found
this helpful
this helpful
I was very excited when I called the agent to view the property. They had 2 suitable within my budget. In the beginning they were very good and efficient. I had my viewing arranged the day I called which for me is a very good thing. ...
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Apr 18,2013
Apr 18,2013
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The service conducted by Park and Bailey conveyancing was excellent. There were some external difficulties and the advice and help given were both extremely professional and courteous.
I would, without hesitation use Park & Bailey again....
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Apr 16,2013
Apr 16,2013
0
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Park & Bailey have been extremely helpful from the start. We are fisrt time buyer and they guided us through the whole process, and kept us up to date at each stage.
Ginette Bronsdon was kind enough to email me as soon as she had any ...
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Apr 04,2013
Apr 04,2013
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Park and Bailey were brilliant during the purchase of our house, they followed up and moved items forward through-out the process....
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Mar 25,2013
Mar 25,2013
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We were nervous about putting our house on the market after 5 years, but Liam and the team at Caterham were extremley friendly, professional and helpful from day 1. The sale was agreed in under 4 weeks and we found our ideal property through Park & Bailey too - ...
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Mar 22,2013
Mar 22,2013
0
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Park & Bailey went beyond the call of duty to successfully sell our home and we were most impressed by their dedication and professionalism. The staff at Woldingham were extremely courteous and nothing was too much trouble for them. I have no hesitation in recommending them ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
