• Amy Walters
    Amy Walters
  • Rachael Briggs
    Rachael Briggs
  • Edward Selby-Lowndes
    Edward Selby-Lowndes
  • Sandie Matthews
    Sandie Matthews
  • Mark Crampton Smith
    Mark Crampton Smith
With our commitment to Ethical Letting and the very highest standards of professional service, we are committed to ensuring mutually beneficial landlord and tenant relations. A deep understanding of the local market drivers, and sophisticated systems and advertising afford minimum voids and best possible return on investment.

23 Castle Street
Buckingham
Buckinghamshire
MK18 1BP
01280 821040

 
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Properties for sale
Properties for rent
Jul 25,2016
Minithumbup
By:
Jul 25,2016
0 people found
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Absolutely amazing Rachael was fantastic she went above and beyond her role could not recommend a better agency to use, I was overwhelmed by the service and communication it was not the easiest for here but we got there and could not have done it without her. She deserves the highest recommendation....
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Comment on agent fees
Excellent
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Jun 20,2016
Minithumbup
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Jun 20,2016
0 people found
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Rachael was extremely efficient; her communication and feedback was excellent and she has a friendly but professional manner. She made an effort to establish exactly what sort of tenant I was looking for so no time was wasted with unsuitable clients. The flat was let very quickly and the process was completed swiftly without any hiccups....
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Comment on agent fees
Fair (compared to the letting fees I pay in London!)
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May 18,2016
Minithumbup
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May 18,2016
0 people found
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Friendly, felt looked after, a company that cares about its tenants! Racheal was amazing and couldnt do enough to help me. Love the house !! Thank you...
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Comment on agent fees
Good
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Apr 29,2016
Minithumbup
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Apr 29,2016
0 people found
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Used open doors for the past 2 years 9 months, I 'checked out' yesterday. Our main person of contact was Kirsty, first time renting and Kirsty helped us from beginning to end, advice, requirements, repairs, all answered quickly and swiftly. You hear of letting agents keeping part deposits back at end of tenancy but with Kirsty and open doors we talked it through and all parties done as required to achieve full refund. If I was to let and rent again, open doors - and Kirsty - will be my first ...
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Comment on agent fees
Reasonable - no hidden xharges
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Apr 13,2016
Minithumbup
By:
Apr 13,2016
0 people found
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My compliments to the management of Opendoors, especially to one of your excellent Property Manager, Kirsty Leigh (Eke). She took a great lengths to help me when my property was thrown into turmoil by tenants(not just once). I have always received professional and quality service at your branch since she became a fresh energy. Kirsty Leigh Eke, extended help is a prime example of good management. She knows just what to do to solve problems quickly and restore tranquillity to any landlord's or t...
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Comment on agent fees
Good
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Apr 13,2016
Minithumbup
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Apr 13,2016
0 people found
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Kirsty has been exceptional in her management of our property in Olde Bell Lane. Everything has been swift, smooth and very professional. Thank you for all your hard work....
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Comment on agent fees
Good
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Apr 04,2016
Minithumbup
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Apr 04,2016
0 people found
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Open Doors have managed my properties for years now and Kirsty has been a breath of fresh air to the business, always a pleasure to deal with. The best agent I have ever dealt with....
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Mar 25,2016
Minithumbup
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Mar 25,2016
0 people found
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Very professional from start to finish. Pilote, efficient, helpfull. Would have no problem recommending to friends/colleagues/family will definitely use your services again if required....
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Comment on agent fees
ok
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Mar 22,2016
Minithumbup
By:
Mar 22,2016
0 people found
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We have been renting with open doors for a number of years now, and they are fantastic, nothing is too much trouble, if you have any issues they resolve it very quickly, example, the other day I emailed Kirst about a problem with a light switch and an electrician came within a matter of hours, very happy indeed, lovely lovely staff, wouldn't want to rent with any other property management company. Thankyou Open Doors....
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Comment on agent fees
Good
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Mar 16,2016
Minithumbup
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Mar 16,2016
0 people found
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I have been renting with Open Doors since 2012. They have always been efficient and easy to deal with. Kirsty in particular always responds to any enquiry or problem quickly and gets things sorted promptly....
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Mar 09,2016
Minithumbup
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Mar 09,2016
0 people found
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This is my first time going into the property renting world and Kirsty has been brilliant every step of the way. From the first day I moved into the rent property, Kirsty has helped answer any and all questions or queries I have no matter how minor the query. I recently asked Kirsty if she could contact the landlord to put up batons and curtain poles to make the house more homely. Kirsty responded promptly and arranged everything down to a T. When I had a problem with the washing machine Kirsty ...
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Feb 18,2016
Minithumbup
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Feb 18,2016
0 people found
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Kirsty was a real breath of fresh air when it came to property management: ever the courteous, prompt and efficient professional from start to finish. Having dealt with a fair few letting agencies around the world over the years, the Open Doors Buckingham team is to be commended for its outstanding levels of service and attention to detail. Kirsty is a real credit both to the firm and the profession, and I would recommend her and Amy in Accounts without hesitation....
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Comment on agent fees
Very fair and well within market ranges, to the best of my knowledge.
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Jan 29,2016
Minithumbup
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Jan 29,2016
0 people found
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Open Doors managed the letting of two properties for my family, one of them for several years. The service provided by Jane and Kirsty was excellent throughout. Always professional (emails and phone calls answered promptly, tenants speedily found, any issues quickly resolved), the service was also very personal: friendly, helpful, nothing too much trouble. We have happily recommended Open Doors to friends who were thinking of letting out their property, and have no hesitation in saying the sa...
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Jan 28,2016
Minithumbup
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Jan 28,2016
0 people found
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Having dealt with Open Doors for many years Kirsty Eke has been a breath of fresh air and nothing is ever too much. She is very quick to reply to emails and very professional on the phone. An excellent communicator! Thanks Kirsty!...
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Comment on agent fees
good
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Jan 15,2016
Minithumbup
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Jan 15,2016
0 people found
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This was our first move and we couldn't be happier!! Rachael helped us from the very beginning to the day we moved in. We both felt we could ask her anything, and she was always willing to help. Everything went very smoothly and we were moved in just before Christmas! Just want to say thank you again to Rachael for making our first move a positive and happy experience! Would definitely recommend her....
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Comment on agent fees
Good agent fees
Was this helpful? Yes
Nov 27,2015
Minithumbup
By:
Nov 27,2015
0 people found
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Open Doors have been fantastic from start to finish in arranging our let. Rachael has been our main point of contact and has been really great to deal with. Rachael has great communication skills and is always quick to respond to our many queries. Kirsty has also been great in liaising with the landlord over any property related issues. All the staff at Open Doors appear keen to help and are prepared to work hard to represent our interests as tenants. Rachael has ensured our move went as smoothl...
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Nov 25,2015
Minithumbup
By:
Nov 25,2015
0 people found
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Myself and my partner have been renting a property through Open Doors for a few years now, and they are without a doubt, the best agency I have dealt with. My main contact is Kirsty, who is a complete professional, and responds to any queries efficiently and quickly. I would not hesitate to recommend Open Doors to anybody, as I believe the service is second to none....
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Nov 18,2015
Minithumbup
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Nov 18,2015
0 people found
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We worked with Rachael at Open Doors to find a home in Buckingham. Rachael was very friendly and professional. She was upfront about costs and expectations. Rachael was a lot more approachable and accommodating than other letting agents in Buckingham. She was easy to get a hold of, always responded to emails promptly, and gave us her full attention regardless of my status as a student. We would 100% work with Open Doors again in the future. She really helped us find the perfect home....
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Oct 13,2015
Minithumbup
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Oct 13,2015
0 people found
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As a tenant, to know that your best interests are always looked after and professionalism from the agent are paramount. In all the years of being a tenant through Open Doors, and in particular the excellent service shown by Kirsty, I cannot praise the company and individuals within enough. Always fair, thorough, responsive and efficient. Would recommend Kirsty and the team at Open Doors to anyone....tenant, landlord, sellers and buyers alike....
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Sep 04,2015
Minithumbup
By:
Sep 04,2015
0 people found
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Excellent service, Open Doors went out of their way to find a rental property for us. They understood and matched our needs to the property. All staff were friendly and efficient and understood how stressful securing a rental property can be. Thank you!...
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Aug 25,2015
Minithumbup
By:
Aug 25,2015
0 people found
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After using a previous agent, who had no interest in the tenants, the property or our interests, it was a breath of fresh air when we switched to Open Doors, they could not have been more helpful throughout the whole process. Excellent service thankyou....
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Aug 15,2015
Minithumbup
By:
Aug 15,2015
0 people found
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This was my first time renting a property while waiting for a new build to be completed. Very impressed with Kirsty at Open Doors as any problems with the house while we were there were dealt with quickly and professionally. Very easy check out and fast return of deposit. Would recommend them....
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Aug 12,2015
Minithumbup
By:
Aug 12,2015
0 people found
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My experience with Open Doors has been excellent. Any request I have had has been addressed efficiently, even before I moved in. I am very happy with the service I receive, and would definitely recommend Open Doors to others....
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Aug 07,2015
Minithumbup
By:
Aug 07,2015
0 people found
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I rented a property off the same Landlord for 8 years. At the start of the experience my landlord used another agent who interspersed their incompetence with apathetic negligence. Fortunately my Landlord turned to Open Doors to represent them as an agent. It made the difference between me walking away and staying in the property at the time. I dealt mostly with Kirsty Eke time however all the staff I dealt with at Open Doors conducted themselves with integrity and a polite professionalism throug...
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Aug 05,2015
Minithumbup
By:
Aug 05,2015
0 people found
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I recently had a great experience with Kirsty at open doors where I needed to arrange permission from our landlady to surprise my fiancée and co-tennant. Kirsty was quick and effective in arranging dialogue with the landlady and personally very friendly and reassuring throughout....
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Aug 04,2015
Minithumbup
By:
Aug 04,2015
0 people found
this helpful
After previously having the letting agents from hell I was seriously impressed by the professionalism and efficiency of Open Doors, especially Jane and Amy. Moving at a difficult time they kept us updated every step of the way and could not have made it any easier. I would highly recommend them to anyone!...
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Comment on agent fees
Very reasonable
Was this helpful? Yes
Jul 29,2015
Minithumbup
By:
Jul 29,2015
0 people found
this helpful
We found the Estate Agents to be good, helpful and supplied us with all the information we needed. When work needed looking at things were sorted in a swift manner. In my experience they were friendly and happy to go through anything with you....
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Jul 23,2015
Minithumbup
By:
Jul 23,2015
0 people found
this helpful
Our experience with Open Doors Estate Agents has been first class. The service we have received, especially from Kirsty Eke, has been exceptional, and any request that we have made or work needed doing has been dealt with efficiently and in a timely manner. Would recommend them without hesitation....
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Jul 02,2015
Minithumbup
By:
Jul 02,2015
0 people found
this helpful
Open Doors provides excellent service to their customers. I would like to thank you all team for fantastic service-nothing has been too much trouble for them. Also I would like to compliment Kirsty Eke. Throughout our years of living in the rented property, Kirsty has been very helpful and attentive to our needs she is always at the end of a phone, organised services promptly and were helpful and polite. Thank you...
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Jun 08,2015
Minithumbup
By:
Jun 08,2015
0 people found
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I have rented through open doors for almost 6 years now and they have always provided me with an excellent service. Amy has been especially helpful with some recent problems I had and helped me to sort them out!...
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Areas covered
  • Buckingham
  • Winslow
  • Milton Keynes

ARLA TDS SAGEagent


Review statistics

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Job vacancies

Please see a list of jobs available

Agent Fees

Β£150 application fee for the first person and Β£50 each further person on the tenancy.
No renewal fees to tenants.
Β£78 inc VAT Check out fee.

For further information contact our office.
Last updated at 4:16 PM 04/05/2016 by allAgents

Complaints Procedure

INTERNAL COMPLAINT PROCEDURE

Ҁ’ We aim to provide the highest standard of service to all landlords and tenants, in line with ARLA Code of Practice. One of the requirements of our ARLA membership is that we have a process for assessing complaints about our service, appropriate to our firmҀ™s size and structure.

Ҁ’ All branch staff will deal with the normal day to day problems on a one to one basis but once a formal complaint as such has been raised, i.e. Γ’Β€ΒœI am not satisfied with the standard of your work/conduct/behaviour etc. and I wish to make a formal complaintҀ, then at that stage you will be requested to put your complaint in writing, setting out your concerns by reference to any related documents Ҁ“ terms of business, tenancy agreement, inventory, etc. and send it to Sandie Matthews at the address below:

23 Castle Street, Buckingham, Bucks MK18 1BP

Ҁ’ The grievance letter will be acknowledged promptly within three working days. We will then investigate in accordance with established Γ’Β€Βœin-houseҀ procedures and a reply sent to you within ten working days of the receipt of the original letter. You will be invited to make any comments that you may have in relation to this response.

Ҁ’ Subsequently, if you remain dissatisfied with the way we have handled your complaint, please write to Mark Crampton Smith at:

23 Castle Street, Buckingham, Bucks MK18 1BP

Ҁ’ Finally, having exhausted our in-house procedures, if you are still not satisfied with our response, you may refer your complaint to:

ARLA, Or: The Property Ombudsman
ARBON HOUSE, Milford House
6 TOURNAMENT COURT, 43-55 Milford Street
EDGEHILL DRIVE, Salisbury
WARWICK, Wiltshire
WARWICKSHIRE, CV34 6LG. SP1 2BP

who will arrange for your complaint to be assessed by an external Independent Case Examiner in line with their criteria and procedures.

23 Castle Street, Buckingham MK18 1BP 01280 821040 www.open-doors.co.uk
Last updated at 4:16 PM 04/05/2016 by allAgents
Amy Walters Amy Walters
Property Manager
10 reviews

About Amy No description set View full profile
Rachael Briggs Rachael Briggs
Lettings Negotiator
8 reviews

About Rachael No description set View full profile
Edward Selby-Lowndes Edward Selby-Lowndes
Assistant Property Manager
0 reviews

About Edward No description set View full profile
Sandie Matthews Sandie Matthews
Lettings Negotiator
0 reviews

About Sandie No description set View full profile
Mark Crampton Smith Mark Crampton Smith
Director
0 reviews

About Mark No description set View full profile

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