• Amy Walters
    Amy Walters
  • Rachael Briggs
    Rachael Briggs
  • Edward Selby-Lowndes
    Edward Selby-Lowndes
  • Sandie Matthews
    Sandie Matthews
  • Mark Crampton Smith
    Mark Crampton Smith
With our commitment to Ethical Letting and the very highest standards of professional service, we are committed to ensuring mutually beneficial landlord and tenant relations. A deep understanding of the local market drivers, and sophisticated systems and advertising afford minimum voids and best possible return on investment.
Properties for sale
Properties for rent
Jul 25,2016
Minithumbup
Rachael Briggs
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Jul 25,2016
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Absolutely amazing Rachael was fantastic she went above and beyond her role could not recommend a better agency to use, I was overwhelmed by the service and communication it was not the easiest for here but we got there and could not have done it without her. She deserves the highest recommendation....
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Comment on agent fees
Excellent
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Jun 20,2016
Minithumbup
Rachael Briggs
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Jun 20,2016
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Rachael was extremely efficient; her communication and feedback was excellent and she has a friendly but professional manner. She made an effort to establish exactly what sort of tenant I was looking for so no time was wasted with unsuitable clients. The flat was let very quickly and the process was completed swiftly without any hiccups....
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Comment on agent fees
Fair (compared to the letting fees I pay in London!)
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May 18,2016
Minithumbup
Rachael Briggs
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May 18,2016
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Friendly, felt looked after, a company that cares about its tenants! Racheal was amazing and couldnt do enough to help me. Love the house !! Thank you...
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Comment on agent fees
Good
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Apr 29,2016
Minithumbup
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Apr 29,2016
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Used open doors for the past 2 years 9 months, I 'checked out' yesterday. Our main person of contact was Kirsty, first time renting and Kirsty helped us from beginning to end, advice, requirements, repairs, all answered quickly and swiftly. You hear of letting agents keeping part deposits back at end of tenancy but with Kirsty and open doors we talked it through and all parties done as required to achieve full refund. If I was to let and rent again, open doors - and Kirsty - will be my first ...
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Comment on agent fees
Reasonable - no hidden xharges
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Apr 13,2016
Minithumbup
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Apr 13,2016
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My compliments to the management of Opendoors, especially to one of your excellent Property Manager, Kirsty Leigh (Eke). She took a great lengths to help me when my property was thrown into turmoil by tenants(not just once). I have always received professional and quality service at your branch since she became a fresh energy. Kirsty Leigh Eke, extended help is a prime example of good management. She knows just what to do to solve problems quickly and restore tranquillity to any landlord's or t...
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Comment on agent fees
Good
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Apr 13,2016
Minithumbup
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Apr 13,2016
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Kirsty has been exceptional in her management of our property in Olde Bell Lane. Everything has been swift, smooth and very professional. Thank you for all your hard work....
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Comment on agent fees
Good
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Apr 04,2016
Minithumbup
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Apr 04,2016
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Open Doors have managed my properties for years now and Kirsty has been a breath of fresh air to the business, always a pleasure to deal with. The best agent I have ever dealt with....
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Mar 25,2016
Minithumbup
Rachael Briggs
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Mar 25,2016
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Very professional from start to finish. Pilote, efficient, helpfull. Would have no problem recommending to friends/colleagues/family will definitely use your services again if required....
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Comment on agent fees
ok
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Mar 22,2016
Minithumbup
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Mar 22,2016
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We have been renting with open doors for a number of years now, and they are fantastic, nothing is too much trouble, if you have any issues they resolve it very quickly, example, the other day I emailed Kirst about a problem with a light switch and an electrician came within a matter of hours, very happy indeed, lovely lovely staff, wouldn't want to rent with any other property management company. Thankyou Open Doors....
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Comment on agent fees
Good
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Mar 16,2016
Minithumbup
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Mar 16,2016
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I have been renting with Open Doors since 2012. They have always been efficient and easy to deal with. Kirsty in particular always responds to any enquiry or problem quickly and gets things sorted promptly....
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Mar 09,2016
Minithumbup
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Mar 09,2016
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This is my first time going into the property renting world and Kirsty has been brilliant every step of the way. From the first day I moved into the rent property, Kirsty has helped answer any and all questions or queries I have no matter how minor the query. I recently asked Kirsty if she could contact the landlord to put up batons and curtain poles to make the house more homely. Kirsty responded promptly and arranged everything down to a T. When I had a problem with the washing machine Kirsty ...
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Feb 18,2016
Minithumbup
Amy Walters
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Feb 18,2016
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Kirsty was a real breath of fresh air when it came to property management: ever the courteous, prompt and efficient professional from start to finish. Having dealt with a fair few letting agencies around the world over the years, the Open Doors Buckingham team is to be commended for its outstanding levels of service and attention to detail. Kirsty is a real credit both to the firm and the profession, and I would recommend her and Amy in Accounts without hesitation....
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Comment on agent fees
Very fair and well within market ranges, to the best of my knowledge.
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Jan 29,2016
Minithumbup
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Jan 29,2016
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Open Doors managed the letting of two properties for my family, one of them for several years. The service provided by Jane and Kirsty was excellent throughout. Always professional (emails and phone calls answered promptly, tenants speedily found, any issues quickly resolved), the service was also very personal: friendly, helpful, nothing too much trouble. We have happily recommended Open Doors to friends who were thinking of letting out their property, and have no hesitation in saying the sa...
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Jan 28,2016
Minithumbup
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Jan 28,2016
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Having dealt with Open Doors for many years Kirsty Eke has been a breath of fresh air and nothing is ever too much. She is very quick to reply to emails and very professional on the phone. An excellent communicator! Thanks Kirsty!...
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Comment on agent fees
good
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Jan 15,2016
Minithumbup
Rachael Briggs
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Jan 15,2016
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This was our first move and we couldn't be happier!! Rachael helped us from the very beginning to the day we moved in. We both felt we could ask her anything, and she was always willing to help. Everything went very smoothly and we were moved in just before Christmas! Just want to say thank you again to Rachael for making our first move a positive and happy experience! Would definitely recommend her....
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Comment on agent fees
Good agent fees
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Nov 27,2015
Minithumbup
Rachael Briggs
By:
Nov 27,2015
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Open Doors have been fantastic from start to finish in arranging our let. Rachael has been our main point of contact and has been really great to deal with. Rachael has great communication skills and is always quick to respond to our many queries. Kirsty has also been great in liaising with the landlord over any property related issues. All the staff at Open Doors appear keen to help and are prepared to work hard to represent our interests as tenants. Rachael has ensured our move went as smoothl...
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Nov 25,2015
Minithumbup
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Nov 25,2015
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Myself and my partner have been renting a property through Open Doors for a few years now, and they are without a doubt, the best agency I have dealt with. My main contact is Kirsty, who is a complete professional, and responds to any queries efficiently and quickly. I would not hesitate to recommend Open Doors to anybody, as I believe the service is second to none....
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Nov 18,2015
Minithumbup
Rachael Briggs
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Nov 18,2015
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We worked with Rachael at Open Doors to find a home in Buckingham. Rachael was very friendly and professional. She was upfront about costs and expectations. Rachael was a lot more approachable and accommodating than other letting agents in Buckingham. She was easy to get a hold of, always responded to emails promptly, and gave us her full attention regardless of my status as a student. We would 100% work with Open Doors again in the future. She really helped us find the perfect home....
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Oct 13,2015
Minithumbup
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Oct 13,2015
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As a tenant, to know that your best interests are always looked after and professionalism from the agent are paramount. In all the years of being a tenant through Open Doors, and in particular the excellent service shown by Kirsty, I cannot praise the company and individuals within enough. Always fair, thorough, responsive and efficient. Would recommend Kirsty and the team at Open Doors to anyone....tenant, landlord, sellers and buyers alike....
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Sep 04,2015
Minithumbup
Rachael Briggs
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Sep 04,2015
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Excellent service, Open Doors went out of their way to find a rental property for us. They understood and matched our needs to the property. All staff were friendly and efficient and understood how stressful securing a rental property can be. Thank you!...
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Aug 25,2015
Minithumbup
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Aug 25,2015
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After using a previous agent, who had no interest in the tenants, the property or our interests, it was a breath of fresh air when we switched to Open Doors, they could not have been more helpful throughout the whole process. Excellent service thankyou....
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Aug 15,2015
Minithumbup
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Aug 15,2015
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This was my first time renting a property while waiting for a new build to be completed. Very impressed with Kirsty at Open Doors as any problems with the house while we were there were dealt with quickly and professionally. Very easy check out and fast return of deposit. Would recommend them....
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Aug 12,2015
Minithumbup
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Aug 12,2015
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My experience with Open Doors has been excellent. Any request I have had has been addressed efficiently, even before I moved in. I am very happy with the service I receive, and would definitely recommend Open Doors to others....
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Aug 07,2015
Minithumbup
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Aug 07,2015
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I rented a property off the same Landlord for 8 years. At the start of the experience my landlord used another agent who interspersed their incompetence with apathetic negligence. Fortunately my Landlord turned to Open Doors to represent them as an agent. It made the difference between me walking away and staying in the property at the time. I dealt mostly with Kirsty Eke time however all the staff I dealt with at Open Doors conducted themselves with integrity and a polite professionalism throug...
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Aug 05,2015
Minithumbup
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Aug 05,2015
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I recently had a great experience with Kirsty at open doors where I needed to arrange permission from our landlady to surprise my fiancée and co-tennant. Kirsty was quick and effective in arranging dialogue with the landlady and personally very friendly and reassuring throughout....
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Aug 04,2015
Minithumbup
Amy Walters
By:
Aug 04,2015
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After previously having the letting agents from hell I was seriously impressed by the professionalism and efficiency of Open Doors, especially Jane and Amy. Moving at a difficult time they kept us updated every step of the way and could not have made it any easier. I would highly recommend them to anyone!...
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Comment on agent fees
Very reasonable
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Jul 29,2015
Minithumbup
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Jul 29,2015
0 people found
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We found the Estate Agents to be good, helpful and supplied us with all the information we needed. When work needed looking at things were sorted in a swift manner. In my experience they were friendly and happy to go through anything with you....
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Jul 23,2015
Minithumbup
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Jul 23,2015
0 people found
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Our experience with Open Doors Estate Agents has been first class. The service we have received, especially from Kirsty Eke, has been exceptional, and any request that we have made or work needed doing has been dealt with efficiently and in a timely manner. Would recommend them without hesitation....
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Jul 02,2015
Minithumbup
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Jul 02,2015
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Open Doors provides excellent service to their customers. I would like to thank you all team for fantastic service-nothing has been too much trouble for them. Also I would like to compliment Kirsty Eke. Throughout our years of living in the rented property, Kirsty has been very helpful and attentive to our needs she is always at the end of a phone, organised services promptly and were helpful and polite. Thank you...
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Jun 08,2015
Minithumbup
Amy Walters
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Jun 08,2015
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I have rented through open doors for almost 6 years now and they have always provided me with an excellent service. Amy has been especially helpful with some recent problems I had and helped me to sort them out!...
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Jun 02,2015
Minithumbup
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Jun 02,2015
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Open Doors provides excellent service to their customers. Their staffs are polite and attentive, specially their property manager, Kirsty Eke was impressively helpful through out my tenancy period with them....
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Comment on agent fees
The fees are reasonable.
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May 29,2015
Minithumbup
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May 29,2015
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We found Kirsty very helpful and professional, any enquires we had were dealt with straight away and we were always kept up to date. She was very polite and answered every question we had. We would definitely recommend OpenDoors as we were very happy with the experience we shared with Kirsty. 10 out of 10...
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May 28,2015
Minithumbup
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May 28,2015
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In the fast paced environment that we all live in today that consists of EU referendum's, elections and the overall rat race we sometimes forget the small but important things in life. We recently rented a cottage in Milton Keynes through Open Doors in Buckingham. Our experience with Open doors was exceptional, but the most important thing was that they cared. They care for the their tenants, their landlords and the properties that they manage. Our experience of the entire staff was well above o...
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Comment on agent fees
Very reasonable
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May 21,2015
Minithumbup
Amy Walters
By:
May 21,2015
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I have let two properties through Open Doors for a number of years. I have always had excellent service, all the staff are friendly and helpful. They communicate quickly and their advise is invaluable. Recently Amy has been exceptional in dealing with an ongoing issue. Kirsty manages the properties well, supporting swiftly when required with the appropriate tradesmen . I have often personally recommended this team to others....
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May 15,2015
Minithumbup
Amy Walters
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May 15,2015
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As landlords, we changed to the services of Open Doors many years ago as we were very unhappy with the way the previous agents treated our tenants. We have two properties in Buckingham that are managed by Open Doors, whose staff are extremely efficient and very professional in their dealings with both us as landlords and our tenants. Our Property Manager Kirsty Eke is extremely proficient in her job and will always go the 'extra mile' to ensure both landlord and tenants are happy. We have comple...
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Apr 30,2015
Minithumbup
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Apr 30,2015
0 people found
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This is the best letting agency so far I have been dealing with. Best comunication. Not a single problem. Very friendly staff. Im really looking forward to keep working with Open Doors....
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Apr 30,2015
Minithumbup
Amy Walters
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Apr 30,2015
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I have let my properties through Open Doors for 20 years. I have always found the staff efficient, polite and helpful and they have always dealt with any problems with the minimum of fuss. When there has been a change of tenant, a replacement has always been found quickly. Recently, I have been dealing with Kirsty Eke on the maintenance side, and she has proved to be a great asset to the company....
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Apr 28,2015
Minithumbup
Amy Walters
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Apr 28,2015
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We find a house through the Opendoors. We're very happy with their attitude. Kelly, who works at the Agency was very nice, helpful and had great communication between us. I recomended...
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Apr 21,2015
Minithumbup
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Apr 21,2015
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I have rented a property through Open Doors for a number of years. The whole team in the office are so helpful and professional. Kirsty handles any maintenance issues promtly....
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Apr 21,2015
Minithumbup
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Apr 21,2015
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Kelly did a great job and communication. the house is not bad at all i would recommend their work and their properties....
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Apr 21,2015
Minithumbup
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Apr 21,2015
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I am writing this review to compliment Kirsty. Throughout our year of living in the rented property, Kirsty has been very helpful and attentive to our needs. She has always made sure that our requests are completed to meet our standards. I am very pleased by Kirsty's attentiveness and kind demeanor. I would recommend anyone to rent any property managed by her....
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Apr 20,2015
Minithumbup
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Apr 20,2015
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We have been renting with open doors for almost 3 years now and would highly recommend them. Staff at the Buckingham branch have always been brilliant and are very easy to contact with any issues, even out of hours. There have been a couple of occasions where we have needed help quickly and open doors have worked swiftly to resolve our problems, even to the point of offering us electric heaters when our boiler stopped working! Kirsty has been wonderful and has responded quickly to every email an...
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Apr 09,2015
Minithumbup
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Apr 09,2015
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We are two students who sought a new house, and thanks to Kelly found the perfect home. She has devoted a lot of her time, even outside her office hours, assuring to provide us with exactly what we were looking for. Very helpful and polite was also all the other staff in the Open Doors and made us feel very comfortable and looked after. The whole process was made smooth and we would recommend you to everyone looking to move. Thank you again!...
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Apr 07,2015
Minithumbup
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Apr 07,2015
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I have been working as a contractor for Open Doors for over 12 months as a self-employed general handyman and find them to be an extremely efficient and very professional business. Compared to others I have dealt with their turnaround for approvals for jobs is very quick and invoices are paid promptly, I mainly deal with Kirsty Eke and all of the tenants I have spoken to with regard to Open Doors speak highly of her and say that Open Doors is the best letting agency that they have dealt with....
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Apr 03,2015
Minithumbup
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Apr 03,2015
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I have been dealing with this company for over 2 years. Any problem I have had has been speedily sorted either by a quick 'phone call or e-mail. I find , not only the aforementioned person but all the operatives at Open Doors to be polite and willing to do their best. If asked, YES I can recommend this company for their professional and competent approach towards the management of your property, in all aspects....
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Apr 01,2015
Minithumbup
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Apr 01,2015
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I have always found Open Doors staff members to be very professional and extremely helpful. I have used Open Doors for 17 years, for letting and property managing my house in Buckingham. I have never had any problems with them. In recent years, I have mainly dealt with Property Manager, Kirsty Ecke, who I found to be extremely proficient and efficient in her work. I would certainly recommend Open Doors to prospective customers....
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Mar 30,2015
Minithumbup
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Mar 30,2015
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Kirsty was very helpful in dealing with all our issues and queries making our property rental very straight forward. I would recommend open doors to anyone in the future....
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Mar 30,2015
Minithumbup
Amy Walters
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Mar 30,2015
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I have used Open Doors for many years now and have found their professional approach to the market to be second to none. They have always found me excellent tenants and have kept me informed of the condition of the property at regular intervals. Any maintenance requirements have been dealt with speedily and efficiently and Kirsty has been particularly instrumental in that. I look forward to lots more years of association....
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Mar 26,2015
Minithumbup
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Mar 26,2015
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Friendly and efficient and very helpful. Found a tenant very quickly,that was suitable for the above property. would not hesitate to recommend them to Landlord or Tenant...
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Mar 26,2015
Minithumbup
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Mar 26,2015
0 people found
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a very professional service, all issues dealt with very efficiently , excellent communication with all issues that have arisen I am very happy to be renting my property through open doors...
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By: Chau
Oct 19, 2015
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Mar 25,2015
Minithumbup
Amy Walters
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Mar 25,2015
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I have let my Buckingham property through Open Doors since 2004, and have received exemplary service, often over and above that outlined in the agreement. The property has always been re-let with no time delays, and I have been kept informed all the while. May I just mention Ms Kirsty Eke in particular, who has handled the ongoing management of the property impeccably, but broadly all the staff have provided A1 service. I would recommend Open Doors to anyone....
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Mar 24,2015
Minithumbup
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Mar 24,2015
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I have been with open doors for a number of years and continually find they provide an excellent service. I deal with a variety of staff but in particular am in regular dommunication with Kirsty Eke who I find deals with issues promptly and ensures I am updated. I would recommend this company to any landlord....
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Mar 23,2015
Minithumbup
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Mar 23,2015
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Open doors made my experience of finding a home in the Oxfordshire area really easy. Kelly was fast to respond to my emails, friendly, positive and delivered a confident service. The process was explained clearly and was easy to follow so there was no anxiety through-out. The viewings and one visit to the office were arranged at times convient for me, which was really helpful. Thank you for making it so simple!...
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Mar 20,2015
Minithumbup
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Mar 20,2015
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Just moved out of a property managed by open-doors, which I've lived in for the last 18months and found them a truly fantastic agent on every level. We had some unfortunate personal events happen during our time living at the property, but Kirsty and the team dealt with each situation sensitivity and professionally. I would not hesitate in using them as an agent again....
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Mar 20,2015
Minithumbup
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Mar 20,2015
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Having been a tenant myself through Open Doors, I knew that they would look after my property and my tenants. From the initial setting up of the management, to the up dates that I receive, Open Doors have been professional and reliable....
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Mar 20,2015
Minithumbup
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Mar 20,2015
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Top quality Agents. I was the tenant, not their customer (the owner) yet nothing was too much trouble for them. Any problems/issues were dealt with promptly and courteously. Any tradespeople they used were also very professional and polite. I would recommend these Agents to anyone without hesitation....
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Mar 16,2015
Minithumbup
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Mar 16,2015
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The team at OPEN DOORS, have now successfully let two of our properties. Efficient and professional they have been really easy to work, looking after both our and our tenants interests so everyone is dealt with fairly. We will definitely be working with Kelly and the team in the future, and this is a great opportunity to 'thank' the team properly, whilst recommending there service highly....
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Feb 28,2015
Minithumbup
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Feb 28,2015
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Extremely professional letting agents. Excellent friendly, professional servielce , helpful and always willing to help. I usually visit the office and Kirsty and Kelly are always very polite, approachable and nothing is never too much trouble. Superb service from a very helpful team...
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Feb 26,2015
Minithumbup
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Feb 26,2015
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Fantastic service from start to moving in as well as ongoing property management Kelly and Kirsty are outstanding and made the move so easy Have rented for 7 years and used Open Doors from this December they are the best agent I have encountered I would highly reccomend them and am now living in an amazing property...
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Feb 24,2015
Minithumbup
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Feb 24,2015
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Kelly was extremely informative and communicated effectively throughout the whole process, she's a nice person and seemed genuine and pleasant. I happen to work in the customer service industry and it is a relief to experience a great service at such a high level. Also moving house can be stressful to most people and to have a good service from an agency like Open Doors who have made the experience and a lot less stressful is fantastic! Kelly is great at her job. Thank you so much for all you...
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Feb 24,2015
Minithumbup
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Feb 24,2015
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As a new landlord, I approached Open Doors after recommendation from a friend who'd happily used their services before. From my initial contact it was clear that Open Doors go beyond professionalism, and 'go the extra mile' to accommodate your requirements, so I knew they were the agents for me! Right from the off, everything moved swiftly and smoothly to find me the 'right' tenants for my property. With their extensive knowledge and networks, there are no problems at all! Everything is taken ca...
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Comment on agent fees
Worth every penny
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Feb 19,2015
Minithumbup
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Feb 19,2015
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A very helpful, friendly and professional bunch. Always efficient and happy to answer questions on any uncertainties that arose over the length of tenancy, would highly recommend to future tenants....
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Feb 18,2015
Minithumbup
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Feb 18,2015
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Fantastic service fron first contact to moving in Having rented for years the service from Open Doors was first class having just moved into the area in December I would highly reccomend Open Doors...
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Feb 16,2015
Minithumbup
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Feb 16,2015
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First started looking into the rental market of May 2013, after looking around I came across the property that I am still in, advertised by open doors. From the moment of viewing it, the process of all the initial paperwork, the stress of moving, and the day of moving in and every instance since, open doors as a company have been first class, responded in a professional manner in all instances. I am so glad and happy with open doors that I would not hesitate to recommend to family or friends, wh...
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Aug 14,2014
Minithumbup
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Aug 14,2014
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I have rented with Open Doors for 12 months and have recently renewed my contract, Kirsty has been reliable, helpful and informative throughout the process. All information is sent in a timely and efficient manner and questions are answered promptly. A credit to the business....
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Aug 07,2014
Minithumbup
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Aug 07,2014
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Absolutely fab!! Cannot fault any part of the service we have received with Open Doors. Everyone we have had communication with has been superb! Very professional, very welcoming, very helpful and made everything very easy! We have rented our first home through them and we have had no problems with them at all, and we do not intend on leaving!! Kirsty, Jane, Laura are all fantastic and have really made everything simple and easy! Would definately recommend to anyone!! Thanks guys!! x...
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Aug 06,2014
Minithumbup
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Aug 06,2014
0 people found
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We have rented two properties from Open Doors in Buckingham and we highly recommend them as Letting Agents. They are one of the few agents who manage to take the drama out of the process whilst still being professional and manage to apply common sense where required. Jane is highly respected by us and the industry and is known within an extensive local area for her helpfulness and professionalism. Kirsty has been very efficient and helpful during our current let and is always professional, fr...
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Comment on agent fees
Their Fees are very competitive and they only charge for what\'s necessary, they don\'t rip you off with extortionate charges like a lot of other Letting agents do.
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Aug 05,2014
Minithumbup
By:
Aug 05,2014
0 people found
this helpful
I have rented my property through open doors for 5 years now and have always found the service to be really good. If there is ever a problem they are quick to sort this out for me. During our most recent inspection Kirsty identified some improvements that needed making and has been really good in sorting these out for me. I find Kirsty very nice to deal with and everyone at Open Doors as a whole...
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Aug 05,2014
Minithumbup
By:
Aug 05,2014
0 people found
this helpful
Open Doors have provided excellent service for over 5 years for us as tenants, any problems that arose in the property were promptly dealt with and property visits were unobtrusive and dealt with sensitively, its not always easy to have people visiting your home every 3 months but an accepted part of renting! Having recently bought our own property and moved out we have been very happy with how easy and efficient the process has been and have received our deposit back very quickly. We can thoro...
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Jul 21,2014
Minithumbup
By:
Jul 21,2014
0 people found
this helpful
We have been renting a property through Open Doors for nearly 4 yrs. On the few occasions we have needed to contact the office, Kirsty has been polite, professional and willing to do her utmost to help. Open Doors have been the best letting agents we have rented through....
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Jul 15,2014
Minithumbup
By:
Jul 15,2014
0 people found
this helpful
Open Doors were the 3rd agent we visited to look for properties nearly 4 years ago and they were far the nicest and friendliest. They have since helped us move into our new property. When ever we have any issues they are very quick to rectify the problem. I am very happy with the service and will continue to use them for as long as i need to. Miss Gough...
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Jun 24,2014
Minithumbup
By:
Jun 24,2014
0 people found
this helpful
We have been tenants of Open Doors for five months and have received excellent service from all of the staff. They have been pleasant, patient and helpful with the numerous teething problems that tenants inevitably encounter in new homes. We have and would recommend Open Doors to anybody....
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Jun 18,2014
Minithumbup
By:
Jun 18,2014
0 people found
this helpful
I have been a tenant with Open Doors for more than 5 years. They are great agents, very responsive to issues and communicate quickly and efficiently with the landlord. I would recommend them to anyone. Very professional bunch of people...
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May 21,2014
Minithumbup
By:
May 21,2014
0 people found
this helpful
Our experience of our agents Open Doors has been excellent. As landlords living overseas, we were anticipating a complicated & stressful search for tenants, but in fact our agents handled the process extremely efficiently & as our previous tenants moved out, new tenants were in by the following week. Open Doors have been friendly, quick and helpful with all our requests, even the annoying small jobs, such as measuring curtains. Jane has also provided various local contacts for us, since ...
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May 08,2014
Minithumbup
By:
May 08,2014
0 people found
this helpful
We have recently had a property visit from staff member Kirsty, and would like to make the following comments. Kirsty arrived exactly on time which was an excellent start as we had a number of things planned for that day and it was important not to be delayed. Kirsty was very polite and was respectful of our home, she even took her shoes off to avoid bringing in the wet weather with her! Kirsty was courteous and was very complimentary about our home and garden. She enquired about a outstanding r...
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May 07,2014
Minithumbup
Amy Walters
By:
May 07,2014
0 people found
this helpful
I have been a landlady using Open Doors in Buckingham as my agents for many years and have always been extremely happy with their service. More recently Kirsty has been looking after my properties and continues with the same high standard or management, advice and support....
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May 02,2014
Minithumbup
By:
May 02,2014
0 people found
this helpful
I have rented a property from Open Doors since January 2013 when I moved from the North East to Buckingham. Jane was very helpful in finding the right property and sorting out a problem with the heating when I moved in the weekend of the worst snow in years! Since then they have been very helpful in sorting out any issues and I must say a huge thank you to Kirsty for her help yesterday and today for sorting out a drainage problem promptly and efficiently especially considering I have visitor...
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Apr 27,2014
Minithumbup
By:
Apr 27,2014
0 people found
this helpful
I have used Open Doors to find my last three tenants all for the same property. I have an elderly mother residing next door to my rental property and as such I have made it clear to Open Doors that I needed a tenant who would be respectful and mindful of this fact. I must say that Open Doors have been superb in ensuring that each tenant they have selected has been quiet and respectful. I really appreciate this effort as it has made things much easier for me. Open Doors have always found me a te...
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By: Kirsty
Apr 28, 2014
View all comments (1)
Dear Mark, Thank you for your kind feedback; it is great to read that you are happy with our service as a whole, right from the point of finding appropriate tenants, through to dealing with the check-out and deposit return. Best wishes, Kirsty Eke (Property Manager) ...
Apr 18,2014
Minithumbup
By:
Apr 18,2014
0 people found
this helpful
Open Doors have acted as our agent for some 2 years. In all that time they have provided us with an excellant and personal serivce. They have kept us informed of all matters in respecrt of our property and have, when necessary, effiecintly resolved any maintenence issues....
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Apr 17,2014
Minithumbup
By:
Apr 17,2014
0 people found
this helpful
Kirsty has gone above and beyond to resolve and remedy, she is solution focused and a great communicator. A big hug and Thank you and a hearty recommendation...
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Apr 17,2014
Minithumbup
By:
Apr 17,2014
0 people found
this helpful
I have used Open Doors to rent my property for 12 years and have received a consistent professional service throughout. This service was exemplified with our recent dealings with Currys whilst trying to replace a faulty oven; an episode that took 3 months to rectify. Kirsty kept me fully informed of her progress with this matter and where my help was required was politely requested. Open Doors have a good selection of local trades people to call on when repairs or servicing is required at my p...
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Apr 02,2014
Minithumbup
By:
Apr 02,2014
0 people found
this helpful
Straight from our initial contact with open doors they have been extremely friendly, courteous and professional. The transition into the property was as smooth as it could be. They ensured that the property was fully cleaned and ready for us and we were always kept updated and seemingly nothing was too much trouble for Jane and her staff. Since moving in we have been dealing with Kirsty, both in terms of home visit and maintenance issues. Again she has been an absolute pleasure to deal with. Of ...
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Mar 19,2014
Minithumbup
By:
Mar 19,2014
0 people found
this helpful
I have been renting my current home through Open Doors since 2008 and to date I have received consistently good service from this agency, any issues having always been dealt with promptly and efficiently. I am happy to say that Kirsty Eke appears to be maintaining this high standard and I therefore have no hesitation in continuing to recommend Open Doors...
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Mar 14,2014
Minithumbup
By:
Mar 14,2014
0 people found
this helpful
We rent through Open Doors. When I was two days away from my due date to give birth to our second child, the boiler in our house broke. Within two hours of reporting the issue to Open Doors two plumbers arrived to assess the situation. Unfortunately a new part was required but it wasn't available for another three days. Both staff at Open Doors and the plumbers themselves went out of their way to try to get the part earlier and also came back with heaters for us to use until it was fixed. As a...
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Feb 25,2014
Minithumbup
By:
Feb 25,2014
0 people found
this helpful
The previous tenant had left the property in a damaged state. Kirsty informed me promptly and suggested what the next action should be and requested my permission to proceed. She kept me informed of progress and the work was completed very quickly, paid for by the tenants deposit. Kirsty was friendly and professional throughout and maintains my confidence in Open Doors managing my property....
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Sep 15,2013
Minithumbup
By:
Sep 15,2013
1 people found
this helpful
May I just say what a pleasure it was to be a tenant under your management. Having dealt with several other agencies around the area, I can assure you they do not come any where you in terms of tenant care... simple things like dealing with me as a customer- not as an annoying tenant who is likely to default on my payment, ruin the place and run off with the light fittings! From the viewings/helping me make a decision, through to helping me out when I first move (and when my children lost the...
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Was this helpful? Yes
Areas covered
  • Buckingham
  • Winslow
  • Milton Keynes

ARLA TDS SAGEagent


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Job vacancies

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Agent Fees

Β£150 application fee for the first person and Β£50 each further person on the tenancy.
No renewal fees to tenants.
Β£78 inc VAT Check out fee.

For further information contact our office.
Last updated at 4:16 PM 04/05/2016 by allAgents

Complaints Procedure

INTERNAL COMPLAINT PROCEDURE

Ҁ’ We aim to provide the highest standard of service to all landlords and tenants, in line with ARLA Code of Practice. One of the requirements of our ARLA membership is that we have a process for assessing complaints about our service, appropriate to our firmҀ™s size and structure.

Ҁ’ All branch staff will deal with the normal day to day problems on a one to one basis but once a formal complaint as such has been raised, i.e. Γ’Β€ΒœI am not satisfied with the standard of your work/conduct/behaviour etc. and I wish to make a formal complaintҀ, then at that stage you will be requested to put your complaint in writing, setting out your concerns by reference to any related documents Ҁ“ terms of business, tenancy agreement, inventory, etc. and send it to Sandie Matthews at the address below:

23 Castle Street, Buckingham, Bucks MK18 1BP

Ҁ’ The grievance letter will be acknowledged promptly within three working days. We will then investigate in accordance with established Γ’Β€Βœin-houseҀ procedures and a reply sent to you within ten working days of the receipt of the original letter. You will be invited to make any comments that you may have in relation to this response.

Ҁ’ Subsequently, if you remain dissatisfied with the way we have handled your complaint, please write to Mark Crampton Smith at:

23 Castle Street, Buckingham, Bucks MK18 1BP

Ҁ’ Finally, having exhausted our in-house procedures, if you are still not satisfied with our response, you may refer your complaint to:

ARLA, Or: The Property Ombudsman
ARBON HOUSE, Milford House
6 TOURNAMENT COURT, 43-55 Milford Street
EDGEHILL DRIVE, Salisbury
WARWICK, Wiltshire
WARWICKSHIRE, CV34 6LG. SP1 2BP

who will arrange for your complaint to be assessed by an external Independent Case Examiner in line with their criteria and procedures.

23 Castle Street, Buckingham MK18 1BP 01280 821040 www.open-doors.co.uk
Last updated at 4:16 PM 04/05/2016 by allAgents
Amy Walters Amy Walters
Property Manager
10 reviews

About Amy No description set View full profile
Rachael Briggs Rachael Briggs
Lettings Negotiator
8 reviews

About Rachael No description set View full profile
Edward Selby-Lowndes Edward Selby-Lowndes
Assistant Property Manager
0 reviews

About Edward No description set View full profile
Sandie Matthews Sandie Matthews
Lettings Negotiator
0 reviews

About Sandie No description set View full profile
Mark Crampton Smith Mark Crampton Smith
Director
0 reviews

About Mark No description set View full profile

Firm Address

23 Castle Street
Buckingham
Buckinghamshire
MK18 1BP
01280 821040

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