Oliver Field Associates was formed in 1989 and as such is one of the most well established independently owned agents based in the heart of Blackheath. Our residential lettings service is renowned for its professionalism and attention to detail, always acting in the best interests of the landlord and tenant alike.

Offering informed, honest and impartial advice in all aspects of lettings, including a finding tenant only and full management service.

Being conscious of the ever increasingly imp
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Oliver Field Associates

37 Tranquil Vale
Blackheath,London
Greater London
SE3 0BU
0208 297 1812

Website not available

Properties for Sale
Properties to Rent

“ Very good... ”

May 14,2018
Minithumbup
By: 'Georgia Hunt'
May 14,2018
0 people found
this helpful
I have been using Oliver Field for many years and have found every member of the team have been effient and supportive. I find the team friendly yet at the same time always professional....
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Comment on agent fees
Fees are expensive but in line with other agents and in terms of finding tenants and dealing with deposit and check-in & out worth it
Was this helpful? Yes
Feb 03,2018
Minithumbdown
By: 'Danny'
Feb 03,2018
0 people found
this helpful
At first glance they seemed ok. The property viewing and signing went smoothly. Once I finally moved into the rented apartment is when their service went downhill. The place had 2 boilers in case one of them stopped working and that was the case. It was ...
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Comment on agent fees
Reasonable
Was this helpful? Yes
Dec 25,2017
Minithumbup
By: 'Sanda'
Dec 25,2017
0 people found
this helpful
Very polite, helpful and nice agent. I had bad experience in the past with other agencies but this agency surprised me in a good way. Thanks for professionalism and a good communication. I truly recommend this agency....
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Was this helpful? Yes
Nov 17,2017
Minithumbup
By: 'Elsa'
Nov 17,2017
0 people found
this helpful
I rented my flat as a landlord during 11 years with Oliver Field in the past and when I needed to rent again after a few years I went back to them as I always was satisfied with their service. I was not disappointed this time ...
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Was this helpful? Yes
Oct 02,2017
Minithumbup
By: 'PM Hopkins'
Oct 02,2017
0 people found
this helpful
Frank has been very helpful and professional, prompt in his responses to our queries, which has been given us confidence in our dealings with Oliver Field Associates....
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Comment on agent fees
Good
Was this helpful? Yes
Sep 26,2017
Minithumbup
By: 'Harriet'
Sep 26,2017
2 people found
this helpful
Friendly staff and a good experience. I was initially in contact with Frank regarding booking a viewing, and Michelle showed me around the property. Both were very helpful and informative, and got back to me with any feedback / information they had as soon as they ...
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Sep 26,2017
Minithumbup
By: 'Alex'
Sep 26,2017
1 people found
this helpful
My girlfriend carried out the viewing and was shown around by Michelle, who she said was very helpful. We've since been in contact with Frank for admin-related stuff, and he's been extremely prompt and professional....
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Sep 11,2017
Minithumbup
By: 'Luis Enrique'
Sep 11,2017
2 people found
this helpful
Bonnie has been very helpful in all the moment, she was always ready to answer any question we had. She provided us different solutions to our circumstances and hopefully, we will be soon moving into our new house....
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Sep 08,2017
Minithumbup
By: 'Enrique R. Castillo'
Sep 08,2017
2 people found
this helpful
They are attentive with people, they explain things well and are effective when looking for a property to rent. Both Frank and Bonnie are good agents....
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Sep 07,2017
Minithumbup
By: 'Lisette Castillo'
Sep 07,2017
2 people found
this helpful
Frank Ciulla was the agent we did our first viewing with the agency and he was really helpful, he even came to pick us up when we were running late to our meeting, he answered all our questions in a kind manner and when we ...
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Was this helpful? Yes
Sep 04,2017
Minithumbup
By: 'Lina'
Sep 04,2017
2 people found
this helpful
It was easy to deal with Mr Frank Ciulla, he was efficient and quick in his replies to my queries. I have put the offer for the property I have viewed with Frank, and as it was accepted, I'm waiting for a move-in day! It ...
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Was this helpful? Yes
Aug 30,2017
Minithumbup
By: 'Gathi29'
Aug 30,2017
2 people found
this helpful
Frank did an amazing job helping with the search of our new home, he went abover and beyond I recommend the angency to anyone A*****...
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Aug 26,2017
Minithumbup
By: 'Loriane'
Aug 26,2017
2 people found
this helpful
Very smooth Service, Had some complication with the referencing but Frank was so helpful, patience and understanding. The team was always prompt to answer any enquiries and advice us in the best way....
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Aug 01,2017
Minithumbup
By: 'Barnabas Finnigan'
Aug 01,2017
2 people found
this helpful
We've used Oliver Field for over 6 years now as a letting agent and before as a sales agent and can honestly say they are the best agent in the world EVER! I'd rented in London for 12 years before meeting Oliver Field and not only were ...
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Comment on agent fees
Very reasonable. So Good!
Was this helpful? Yes
Jul 31,2017
Minithumbup
By: 'Katerina'
Jul 31,2017
2 people found
this helpful
I have been renting a property managed by Oliver Fields for the past 2 years. I only have positive things to say! All paperwork was completed quickly, and move in was a breeze. Throughout the tenancy, Oliver Fields checked in regularly to the property and any ...
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Comment on agent fees
Agent fees were in line with expectation.
Was this helpful? Yes
By: Michelle
Jul 31, 2017
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Dear Katerina, Thank you for taking the time to post a review. I am pleased to see that you have been happy with the letting and management services offered by us at Oliver Field during the course of the tenancy. With best wishes from all the team at Oliver Field. ...
Jul 31,2017
Minithumbup
By: 'Ramesh'
Jul 31,2017
2 people found
this helpful
Oliver Fields were always very responsive to any queries we had with the property. Check-in and paperwork was also done with ease. Very friendly service....
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Was this helpful? Yes
By: Michelle
Jul 31, 2017
View all comments (1)
Thank you for providing us with your review. We are pleased you have been happy with the service provided while letting with Oliver Field. With best wishes from the team at Oliver Field. ...
Jul 18,2017
Minithumbup
By: 'Mohammed'
Jul 18,2017
2 people found
this helpful
Frank was flexible with meeting times and spent a generous amount of time showing the property, particularly after normal office hours. Frank has also been very quick at responding to e-mails and answering any questions I have....
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Comment on agent fees
The contract fees were waived which is great. Reference fees are understandable. I am currently querying contract termination fees.
Was this helpful? Yes
Jun 02,2017
Minithumbup
By: 'Joanna T'
Jun 02,2017
0 people found
this helpful
Great friendly customer service. All problems dealt with promptly and efficiently, Lorraine has always been particularly gelpful in my 4 years letting through oliver field....
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Was this helpful? Yes
May 02,2017
Minithumbup
By: 'Jacob'
May 02,2017
2 people found
this helpful
I have been renting through Oliver Field for 2 years, and have had a very smooth and efficient experience. They have always been prompt and helpful, even when helping me move out of the previous address and offering me options elsewhere. Very friendly service....
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Comment on agent fees
Reasonable.
Was this helpful? Yes
May 02,2017
Minithumbup
By: 'Anne Daly'
May 02,2017
2 people found
this helpful
I found Frank Ciulla to be very professional in all his dealings. Extremely efficient, honest and very positive upbeat attitude. Quick to respond in all senses of the word, very articulate in his explanations and information. Went out of his way to seek information when ...
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Comment on agent fees
Competitive
Was this helpful? Yes
Apr 28,2017
Minithumbup
By: 'Robert'
Apr 28,2017
2 people found
this helpful
Custemer service is excellent. All staff members are very friendly and polite. All our problems with the property were solved as quickly as it was possible. They won't bother you unless it's absolutely necessary. I can only recommed....
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Was this helpful? Yes
Apr 23,2017
Minithumbup
By: 'Nadia'
Apr 23,2017
2 people found
this helpful
I was a tenant of a property in Westcombe Park, that was looked after by Oliver Field, for over 11 years. My main points of contact were Vivien and Michelle, who were professional throughout. I always found the staff I liaised with to be polite, helpful ...
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Comment on agent fees
N/A
Was this helpful? Yes
Mar 27,2017
Minithumbup
By: 'Robert Donelan'
Mar 27,2017
2 people found
this helpful
We have rented a property through Oliver Field for the last two years and have found them a pleasure to work with. Whenever we have had an issue it has been dealt with rapidly and in a professional manner. Michelle and Vivienne particularly have been ...
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Comment on agent fees
OK
Was this helpful? Yes
Mar 20,2017
Minithumbup
By: 'Victoria M'
Mar 20,2017
1 people found
this helpful
We have been renting through OFA for about a year now and are moving into a new property managed by them. They have always been easy to reach, approachable and get back to us with solutions to our problem fairly quickly. In both instances where ...
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Was this helpful? Yes
Jan 09,2017
Minithumbdown
By: 'London Renter'
Jan 09,2017
2 people found
this helpful
Judging from the office and the conversations before signing anything I knew that this wasn't going to be the most premium of letting agents. However, despite my low expectations Oliver Field managed to still disappoint. Their customer service was terrible throughout. The lady who showed ...
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Comment on agent fees
Fees were actually reasonable.
Was this helpful? Yes
Oct 31,2016
Minithumbdown
By: 'Reasonable landlord'
Oct 31,2016
3 people found
this helpful
It started off okay as landlords using OFA, but after a change in ownership the level of service deteriorated and we were charged the wrong amount for OFA service, overpaid for minor works on the flat and started to see a trend. Important decisions were ...
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Comment on agent fees
About par for the course, 12.5% for managed service, other landlords got a discount for renewing tenants, we were told that they didn't discount (they do!).
Was this helpful? Yes
May 04,2016
Minithumbdown
By: 'KN'
May 04,2016
5 people found
this helpful
Absolutely awful service. Their customer service skills are horrendous. They conduct constant home visits and visit the property on a regular basis which is a complete invasion on privacy. If they knock on your door on you don't hear it, they just walk in! They ...
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What agent could do to change your mind?
Awful fees. Attempting to take money every opportunity that they can.
Attached Files
Comment on agent fees
Awful fees. Attempting to take money every opportunity that they can.
Was this helpful? Yes
Areas covered
  • SE3
  • Blackheath
  • SE10
  • Greenwich
  • SE13
  • Lewisham
  • SE12
  • SE22
  • SE18
  • SE8

NALS TDS SAGEagent


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
4 1 19 3 0 0 0 0 0 0

Agent Fees

Referencing Fee - £78 inc VAT per person
Tenancy Agreement Fee - £90 inc VAT per person
Tenancy Check Out - £99 inc VAT
Change of tenant mid-term - £300 inc VAT
Last updated at 9:00 AM 05/10/2017 by Michelle Henry

Complaints Procedure

Stage 1
In the first instance, if you are unable to resolve the issue informally, you should write to the member of staff who dealt with you, or their manager, so that he or she has a chance to put things right. In your letter you should set out the details of your complaint the consequences for you as a result, and the remedy you are seeking.
You can expect your complaint to be acknowledged within 4 working days of receipt. You should get a response and an explanation within 14 working days. If you are unsure which member of staff to write to, your complaint should be sent to: letting@oliverfield.co.uk

Stage 2
If you are not satisfied with the initial response to the complaint then you can write to michelle.henry@oliverfield.co.uk and ask for your complaint and the response to be reviewed. You can expect acknowledgement to your request within 4 working days of receipt and a response within 14 working days.
We aim to resolve all matters as quickly as possible. However, inevitably some issues will be more complex and therefore may require longer to be fully investigated. Consequently timescales given for handling and responding to complaints are indicative. If a matter requires more detailed investigation, you will receive an interim response describing what is being done to deal with the matter, and when a full reply can be expected and from whom.

Final Stage
If you are not satisfied with the final reply, then you have the following two options of pursuing the matter further:
1. We belong to the following Property Ombudsman Scheme and you can seek redress by writing to the scheme at: admin@tpos.co.uk.
2. You can seek financial redress by commencing a money claim procedure at: www.moneyclaim.gov.uk/web/mcol/welcome
Last updated at 9:00 AM 05/10/2017 by Michelle Henry

Awards won by Oliver Field Associates

Individual Branch Awards

London, SE3


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