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    Michelle Henry
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    Vivian Manton
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    Bonnie Brito Costa
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    Vivien Manton
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    Lorraine Jackson
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    Frank Ciulla
Oliver Field Associates was formed in 1989 and as such is one of the most well established independently owned agents based in the heart of Blackheath. Our residential lettings service is renowned for its professionalism and attention to detail, always acting in the best interests of the landlord and tenant alike.

Offering informed, honest and impartial advice in all aspects of lettings, including a finding tenant only and full management service.

Being conscious of the ever increasingly imp
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37 Tranquil Vale, Blackheath Village
Blackheath,London
Greater London
SE3 0BU
020 8297 1812

 
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Properties for rent
Jul 18,2017
Minithumbup
Frank Ciulla
By:
Jul 18,2017
0 people found
this helpful
Frank was flexible with meeting times and spent a generous amount of time showing the property, particularly after normal office hours. Frank has also been very quick at responding to e-mails and answering any questions I have....
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Comment on agent fees
The contract fees were waived which is great. Reference fees are understandable. I am currently querying contract termination fees.
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Jun 13,2017
Minithumbup
Michelle Henry
Frank Ciulla
By:
Jun 13,2017
0 people found
this helpful
Wonderful, warm, open, professional, efficient and effective staff and service. Supportive and understanding. I just couldn't find a tick box to include Vivien too. A special thank you to Vivien for supporting all the arrangements and emails over the years....
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Comment on agent fees
I am unable to compare or comment on fees.
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Jun 02,2017
Minithumbup
Lorraine Jackson
By:
Jun 02,2017
0 people found
this helpful
Great friendly customer service. All problems dealt with promptly and efficiently, Lorraine has always been particularly gelpful in my 4 years letting through oliver field....
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May 02,2017
Minithumbup
Frank Ciulla
Vivien Manton
By:
May 02,2017
0 people found
this helpful
I have been renting through Oliver Field for 2 years, and have had a very smooth and efficient experience. They have always been prompt and helpful, even when helping me move out of the previous address and offering me options elsewhere. Very friendly service....
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Comment on agent fees
Reasonable.
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May 02,2017
Minithumbup
Frank Ciulla
Vivian Manton
By:
May 02,2017
0 people found
this helpful
I found Frank Ciulla to be very professional in all his dealings. Extremely efficient, honest and very positive upbeat attitude. Quick to respond in all senses of the word, very articulate in his explanations and information. Went out of his way to seek information when needed. Feedback was very honest on the property and worked extremely hard to find me two lovely tenants who were very appreciative of my hard work and efforts in preparing the property for the let. The turnaround was very fas...
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Comment on agent fees
Competitive
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Apr 28,2017
Minithumbup
By:
Apr 28,2017
0 people found
this helpful
Custemer service is excellent. All staff members are very friendly and polite. All our problems with the property were solved as quickly as it was possible. They won't bother you unless it's absolutely necessary. I can only recommed....
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Apr 23,2017
Minithumbup
Michelle Henry
By:
Apr 23,2017
0 people found
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I was a tenant of a property in Westcombe Park, that was looked after by Oliver Field, for over 11 years. My main points of contact were Vivien and Michelle, who were professional throughout. I always found the staff I liaised with to be polite, helpful and very prompt to deal with any issues that arose throughout my tenancy and would certainly recommend Oliver Field in future....
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Comment on agent fees
N/A
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Mar 27,2017
Minithumbup
By:
Mar 27,2017
0 people found
this helpful
We have rented a property through Oliver Field for the last two years and have found them a pleasure to work with. Whenever we have had an issue it has been dealt with rapidly and in a professional manner. Michelle and Vivienne particularly have been wonderful and extremely professional. I would recommend this company highly should you be wishing to rent in the Blackheath area....
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Comment on agent fees
OK
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Mar 20,2017
Minithumbup
By:
Mar 20,2017
0 people found
this helpful
We have been renting through OFA for about a year now and are moving into a new property managed by them. They have always been easy to reach, approachable and get back to us with solutions to our problem fairly quickly. In both instances where we have found a property through them, they have been quick to get the ball rolling. I like the fact that it is a small company with the small branch, somehow feels more personal. I recommend this agent to rent through!...
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Jan 09,2017
Minithumbdown
By:
Jan 09,2017
2 people found
this helpful
Judging from the office and the conversations before signing anything I knew that this wasn't going to be the most premium of letting agents. However, despite my low expectations Oliver Field managed to still disappoint. Their customer service was terrible throughout. The lady who showed us the property couldn't be bothered to wait 10 minutes for us to get to the property, even though we explained the tubes were busy and made us a bit late. So we had to organise to see the property a second time...
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Comment on agent fees
Fees were actually reasonable.
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Oct 31,2016
Minithumbdown
By:
Oct 31,2016
3 people found
this helpful
It started off okay as landlords using OFA, but after a change in ownership the level of service deteriorated and we were charged the wrong amount for OFA service, overpaid for minor works on the flat and started to see a trend. Important decisions were often requested verbally and with little time to think and were then followed up with e mails that did not reflect the Oliver Field position in the call. We made some very bad calls and had no recourse as the written record suggested we had not...
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Comment on agent fees
About par for the course, 12.5% for managed service, other landlords got a discount for renewing tenants, we were told that they didn't discount (they do!).
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May 04,2016
Minithumbdown
By:
May 04,2016
5 people found
this helpful
Absolutely awful service. Their customer service skills are horrendous. They conduct constant home visits and visit the property on a regular basis which is a complete invasion on privacy. If they knock on your door on you don't hear it, they just walk in! They try to get as much money out of you a possible. Within a year they had increased the rent and told us that this meant that they would be increasing the deposit and that we would have to give them another however many hundred pounds by th...
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What agent could do to change your mind?
Awful fees. Attempting to take money every opportunity that they can.
Attached Files
Comment on agent fees
Awful fees. Attempting to take money every opportunity that they can.
Was this helpful? Yes
Areas covered
  • SE3
  • SE4
  • SE7
  • SE8
  • SE9
  • SE10
  • SE12
  • SE13
  • SE18
  • SE22

NALS TDS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
1 1 8 2 0 0 0 0 0 0

Job vacancies

Please see a list of jobs available

Agent Fees

Referencing Fee - £78 inc VAT per person
Tenancy Agreement Fee - £90 inc VAT per person
Tenancy Check Out - £99 inc VAT
Change of tenant mid-term - £300 inc VAT
Last updated at 12:54 PM 26/04/2017 by Bonnie Brito Costa

Complaints Procedure

Stage 1
In the first instance, if you are unable to resolve the issue informally, you should write to the member of staff who dealt with you, or their manager, so that he or she has a chance to put things right. In your letter you should set out the details of your complaint the consequences for you as a result, and the remedy you are seeking.
You can expect your complaint to be acknowledged within 4 working days of receipt. You should get a response and an explanation within 14 working days. If you are unsure which member of staff to write to, your complaint should be sent to: letting@oliverfield.co.uk

Stage 2
If you are not satisfied with the initial response to the complaint then you can write to michelle.henry@oliverfield.co.uk and ask for your complaint and the response to be reviewed. You can expect acknowledgement to your request within 4 working days of receipt and a response within 14 working days.
We aim to resolve all matters as quickly as possible. However, inevitably some issues will be more complex and therefore may require longer to be fully investigated. Consequently timescales given for handling and responding to complaints are indicative. If a matter requires more detailed investigation, you will receive an interim response describing what is being done to deal with the matter, and when a full reply can be expected and from whom.

Final Stage
If you are not satisfied with the final reply, then you have the following two options of pursuing the matter further:
1. We belong to the following Property Ombudsman Scheme and you can seek redress by writing to the scheme at: admin@tpos.co.uk.
2. You can seek financial redress by commencing a money claim procedure at: www.moneyclaim.gov.uk/web/mcol/welcome
Last updated at 12:54 PM 26/04/2017 by Bonnie Brito Costa

Awards won by Oliver Field Associates

Individual Branch Awards

Michelle Henry - upload your photo Michelle Henry
2 reviews

About Michelle No description set View full profile
Vivian Manton - upload your photo Vivian Manton
1 reviews

About Vivian No description set View full profile
Bonnie Brito Costa - no image available Bonnie Brito Costa
Accounts Manager
0 reviews

About Bonnie No description set View full profile
Vivien Manton - no image available Vivien Manton
Administrator
1 reviews

About Vivien No description set View full profile
Lorraine Jackson - no image available Lorraine Jackson
Property Manager
1 reviews

About Lorraine No description set View full profile
Frank Ciulla - no image available Frank Ciulla
Lettings Negotiator
4 reviews

About Frank No description set View full profile

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