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    Michelle Henry
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37 Tranquil Vale, Blackheath Village
Blackheath,London
Greater London
SE3 0BU
020 8297 1812

 
Website not available

Properties for sale
Properties for rent
Mar 20,2017
Minithumbup
By:
Mar 20,2017
0 people found
this helpful
We have been renting through OFA for about a year now and are moving into a new property managed by them. They have always been easy to reach, approachable and get back to us with solutions to our problem fairly quickly. In both instances where we have found a property through them, they have been quick to get the ball rolling. I like the fact that it is a small company with the small branch, somehow feels more personal. I recommend this agent to rent through!...
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Jan 09,2017
Minithumbdown
By:
Jan 09,2017
2 people found
this helpful
Judging from the office and the conversations before signing anything I knew that this wasn't going to be the most premium of letting agents. However, despite my low expectations Oliver Field managed to still disappoint. Their customer service was terrible throughout. The lady who showed us the property couldn't be bothered to wait 10 minutes for us to get to the property, even though we explained the tubes were busy and made us a bit late. So we had to organise to see the property a second time...
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Comment on agent fees
Fees were actually reasonable.
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Oct 31,2016
Minithumbdown
By:
Oct 31,2016
3 people found
this helpful
It started off okay as landlords using OFA, but after a change in ownership the level of service deteriorated and we were charged the wrong amount for OFA service, overpaid for minor works on the flat and started to see a trend. Important decisions were often requested verbally and with little time to think and were then followed up with e mails that did not reflect the Oliver Field position in the call. We made some very bad calls and had no recourse as the written record suggested we had not...
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Comment on agent fees
About par for the course, 12.5% for managed service, other landlords got a discount for renewing tenants, we were told that they didn't discount (they do!).
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May 04,2016
Minithumbdown
By:
May 04,2016
5 people found
this helpful
Absolutely awful service. Their customer service skills are horrendous. They conduct constant home visits and visit the property on a regular basis which is a complete invasion on privacy. If they knock on your door on you don't hear it, they just walk in! They try to get as much money out of you a possible. Within a year they had increased the rent and told us that this meant that they would be increasing the deposit and that we would have to give them another however many hundred pounds by th...
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What agent could do to change your mind?
Awful fees. Attempting to take money every opportunity that they can.
Attached Files
Comment on agent fees
Awful fees. Attempting to take money every opportunity that they can.
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