• Rebekah White
    Rebekah White
  • Sally Bowes
    Sally Bowes
  • Sarah Mustoe
    Sarah Mustoe
We are independent, specialist Letting Agents located in the centre of Aylesbury in Buckinghamshire. We pride ourselves on our excellent customer service, efficient communication and professional approach to residential lettings and property management.

8 Kingsbury
Aylesbury
Buckinghamshire
HP20 2HT
01296 768395

 
www.neildouglaslettings.co.uk Properties for sale
Properties for rent
Dec 13,2017
Minithumbup
By: 'Tim M'
Dec 13,2017
0 people found
this helpful
Very happy with all staff at Neil Douglas. Prompt, courteous and friendly service. Regular checks and quick feedback. As they also manage the building our flat is in, it facilitates an "all under one roof" service....
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Comment on agent fees
Reasonable.
Was this helpful? Yes
Dec 13,2017
Minithumbup
By: 'JB Landlord'
Dec 13,2017
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Have let my flat through Neil Douglas for five years. This office is courteous and responsive to both tenants and landlords. The team there is experienced and knows the area well, and gets good rental rates on properties. Would recommend this agent....
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Comment on agent fees
The fees charged by this agent are average - cheaper than some, dearer than others.
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Aug 07,2017
Minithumbup
By: 'Vanessa Mills'
Aug 07,2017
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this helpful
I have had the pleasure of dealing with all the ladies at Neil Douglas & they are amazing! Thank you all!...
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Comment on agent fees
Value for money. They go over and above to get things sorted.
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Jul 11,2017
Minithumbup
Sarah Mustoe
By: 'Thomas Dunmur'
Jul 11,2017
0 people found
this helpful
As a landlord I transfered from a previous letting agent because of the 1% lower and 3 month- free management fee, and on the strength of their very favourable reviews. I needn't have worried about the change as everything was dealt with very professionally by Sally, Sarah and Hannah. A minor repair to the property was arranged the same day and was surprisingly low-priced. A new tenant was found within a week. I have no hesitation in recommending Neil Douglas and look forward to many more y...
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Jul 03,2017
Minithumbup
By: 'Weekes'
Jul 03,2017
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We were dealing with another agency and was very dissatisfied. We came across Neil Douglas and it was for the very curtious and professional attitude from Hannah that made my husband and I switch and choose to conduct business with Neil Douglas. From start she made our concerns a priority and we are very comfortable dealing with her directly....
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Comment on agent fees
Good
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Jun 27,2017
Minithumbup
By: 'E Baker-Daniels'
Jun 27,2017
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this helpful
I spoke to multiple people from Neil Douglas and all were very polite and helpful. Hannah dealt with my property primarily and she made everything very easy. Very relaxed and professional service from everybody I spoke to. Would recommend....
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Jun 16,2017
Minithumbup
Sally Bowes
By: 'Bianca'
Jun 16,2017
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Relocating can be exciting but also very stressful so I would like to say a very big thank you to Hannah and Sally for making our moving to Aylesbury so smooth. They are both very efficient and helpful. Kind regards, Bianca & Ciprian...
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Comment on agent fees
Good
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Jun 14,2017
Minithumbup
By: 'K Rogers'
Jun 14,2017
0 people found
this helpful
I've been extremely happy with the level of service received from Hannah and the team at Neil Douglas, from the initial first viewing, to all the way through the process of moving in. Their response time to emails and call backs has been brilliant and I would highly recommend the team at Neil Douglas Lettings...
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Comment on agent fees
Very fair structuring of the fees
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Jun 14,2017
Minithumbup
Rebekah White
Sally Bowes
By: 'Peter Spayne'
Jun 14,2017
0 people found
this helpful
The ladies in Neil Douglass looked after my property phenomenally for over 7 years. I never had a single problem and hiccups with tenant's were dealt with quickly, professionally and without fuss. Should I ever become a landlord again I'll be coming straight back! Top work, Thank you very much!...
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Comment on agent fees
If anything, for the service provided, their under charging!
Was this helpful? Yes
May 24,2017
Minithumbup
Rebekah White
By: 'Vara'
May 24,2017
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this helpful
5 stars for Rebekah and Hannah!!!Both very helpful polite and friendly!!!quick response to my frequent emails :)very helpful even after we moved out!!!Very precise with the deposit!!!...
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Comment on agent fees
good
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By: Sally Bowes
Jun 06, 2017
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Thank you so much for taking the time to write a lovely review. We really do appreciate it! ...
May 24,2017
Minithumbup
Rebekah White
Sally Bowes
By: 'Bob'
May 24,2017
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this helpful
The whole team is amazing. Very helpful and very efficient i would name all of them if i could as they are all great....
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Comment on agent fees
Good and fair
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By: Sally Bowes
Jun 06, 2017
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Hi Bob! Thank you for taking the time to write a lovely review. We miss seeing you and Sam - but I am sure we will see you before too long! ...
May 23,2017
Minithumbup
Sally Bowes
Rebekah White
By: 'Phil'
May 23,2017
0 people found
this helpful
Always a pleasure to deal with these ladies. The lovely (and chatty) Sally checked me in and checked me out. Not much need for contact in the 4 years between moving in and moving out but whenever I did call, email or pop in to the office, the responses were prompt, polite, friendly and helpful. The team managed their role - that interface between the tenant and landlord - beautifully, and I'd definitely recommend their services....
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Comment on agent fees
Fair
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By: Sally Bowes
Jun 06, 2017
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Thank you Phil for such a great review! We miss your smiling face :) ...
May 23,2017
Minithumbup
By: 'Sharon'
May 23,2017
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this helpful
All of the staff at this Agency are very professional, thorough & helpful with great personalities. They really put themselves to accommodate...
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Comment on agent fees
Average
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By: Sally Bowes
Jun 06, 2017
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Thank you Sharon for taking the time to write such lovely things about us. We look forward to having you with us for many years to come! ...
Apr 12,2017
Minithumbup
Rebekah White
Sally Bowes
By: 'John Roberts'
Apr 12,2017
0 people found
this helpful
All staff brilliant. Always helpful and professional. Nothing was too much bother. Not many problems with my flat but still could always rely on them when needed....
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Comment on agent fees
Fees acceptable
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By: Sally Bowes
Apr 25, 2017
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Thank you very much John it is always great to hear that people are happy with our service. Thank you for taking the time to write! ...
Apr 10,2017
Minithumbdown
By: 'Sandra Van Den Berg'
Apr 10,2017
0 people found
this helpful
Five star service from Hannah and her colleagues. Rebekah who did check in. Highly recommended. Neil Douglas took care of all aspects of the paperwork and inventory. Any issues have been dealt with promptly. High praise from me who was a bit skeptical about dealing with an Agency. Thank you all, loving my new home....
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Comment on agent fees
Fair for the amount of work they did.
Was this helpful? Yes
Mar 08,2017
Minithumbup
Rebekah White
By: 'Daisy'
Mar 08,2017
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Really quick and helpful with any issues. No problems when we were moving in and out, and helpful after we moved out...
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By: Sally
Mar 08, 2017
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Thanks Daisy! Really glad to hear your experience with Neil Douglas was so positive. ...
Mar 07,2017
Minithumbup
By: 'Marco Williams'
Mar 07,2017
0 people found
this helpful
Very happy with Neil Douglas, both as block management and letting agent. On block management; clear, concise reporting and advise with complete transparency on how they manage and charges. On letting agency - good value for fees, and regular updates on state of property, what is happening etc....
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Comment on agent fees
Good - very fair.
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Mar 01,2017
Minithumbup
Rebekah White
By: 'Nicole and Martyn'
Mar 01,2017
0 people found
this helpful
Very helpful,friendly, polite and easy to talk to. Quick to sort any issues. Would recommend to friends and family....
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Comment on agent fees
good
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By: Sally
Mar 06, 2017
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Thanks for taking the time to review us Nicole and Martyn. I am really glad you found the team helpful and friendly it is always good to know! ...
Feb 13,2017
Minithumbup
Rebekah White
By: 'Dormer boy'
Feb 13,2017
0 people found
this helpful
5 Stars for these two ladies. Great communication - quick response to emails and calls. Got on well with prospective tenants. Great work girls. Thanks too to Sally Bowes for a sense of humour!!...
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Comment on agent fees
Transparent and fair
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By: Sally
Feb 13, 2017
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Thank you so much for leaving us a great review it means a lot to us! And I am pretty sure no one would survive in this industry without a sense of humour :) ...
Feb 13,2017
Minithumbup
Rebekah White
Sarah Mustoe
By: 'Richard H'
Feb 13,2017
0 people found
this helpful
Have just finished a two year tenancy at a property managed by Neil Douglas and happy to report it's been a great first home and having the wonderful staff at hand has made it all the more enjoyable. Any questions were promptly answered and the process of moving in/out was smooth and hassle free. Particular thanks to Rebekah and Sarah for their hard work over the past two years and all the best for the future....
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By: Sally
Feb 13, 2017
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Hi Richard Thank you for taking the time to leave us such a great review it means so much. We are sad to see you go - all the best for the future! ...
Feb 08,2017
Minithumbup
By: 'Costin Gavrila'
Feb 08,2017
0 people found
this helpful
I have allready 6 months and I am realy happy to say about Neil Douglas Lettings staff:fantastic job Girls!I would like to say thank you to:Sally Bowes,Sarah Mustoe and Hannah Cheveralls!...
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By: Sally
Feb 13, 2017
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Hi Costin Thank you so much for taking the time to leave a review, it really does mean a lot to us. ...
Feb 08,2017
Minithumbup
Sarah Mustoe
By: 'GailB'
Feb 08,2017
0 people found
this helpful
This was my first time renting but Hannah and Sarah have been great they have helped me through transaction kept me updated throughout the process and explained everything they are always polite and extremely helpful...
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Comment on agent fees
I would say good, but as this is the first time renting I can not compare to other agents
Was this helpful? Yes
By: Sally
Feb 13, 2017
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Hi Gail We are so glad you have been happy with our services, thank you for taking the time to write a review it means a great deal to us. ...
Feb 02,2017
Minithumbup
Rebekah White
By: 'Lisa'
Feb 02,2017
0 people found
this helpful
Very professional and helpful at all times. Nothing was to much trouble and worked hard to get us into our property within a short time frame....
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Comment on agent fees
good
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By: Sally
Feb 13, 2017
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Hi Lisa Thank you for taking the time to leave us a review! We look forward to working with you. ...
Dec 01,2016
Minithumbup
Rebekah White
Sarah Mustoe
By: 'Kirsten'
Dec 01,2016
0 people found
this helpful
I rented a property through Neil Douglas Letting Agents in Aylesbury for 5 and a half years, I found all of the staff that I had contact with during this time to be very helpful and polite....
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Nov 29,2016
Minithumbup
Rebekah White
Sally Bowes
By: 'Adam'
Nov 29,2016
0 people found
this helpful
Good afternoon I have been a Tenant with Neil Douglas now for some 4 years come Jan 17. I have always been given wonderful service and Kindness at all times, I am so reassured that i can call or Email at anytime and expect a speedy reply and remedy to any situation or fix that has arisen. I have Known Rebekah for the past year now and she is Professional and extremely caring in an Business manner. I feel that i am part of a small Family team and Customer service is on Par with John Lewis and abo...
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Comment on agent fees
The Fees are Necessary and extremely Fair, We must expect to pay the worker his Fair Days Pay ...
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Nov 09,2016
Minithumbup
Sally Bowes
By: 'Averil'
Nov 09,2016
0 people found
this helpful
This is the second letting that Neil Douglas have handled for us. We have found them to be most helpful in all aspects of letting. They kept us fully informed along the way of finding a tenant and did everything we could possibly have wanted from them....
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Comment on agent fees
We have not found this Agents fees to be unreasonable.
Was this helpful? Yes
Nov 04,2016
Minithumbup
Rebekah White
By: 'Toby'
Nov 04,2016
0 people found
this helpful
It was a pleasure from start to finish. Hannah handled the whole thing so well, with having to put my case forward due to failing the searches. she could at that point have walked away, but she phoned the landlords and put my case across with success. sounds soft but its given me a fresh start so thankyou so much....
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Comment on agent fees
Reasonable
Was this helpful? Yes
Oct 26,2016
Minithumbup
Rebekah White
Sally Bowes
By: 'Hugh'
Oct 26,2016
0 people found
this helpful
My experience as a landlord with Neil Douglas is all good. The team act as your eyes and ears when identifying and referencing a tenant. They communicate effectively and efficiently and offer solutions before they tell you of problems. They know the local market inside out. I now judge other letting agents by the standards Neil Douglas set. The written reports are very comprehensive. Rebekah, Sally and Sarah are a great team....
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Comment on agent fees
Competitive, and they earn them.
Was this helpful? Yes
Aug 08,2016
Minithumbup
Rebekah White
Sally Bowes
By: 'Morgan'
Aug 08,2016
0 people found
this helpful
Started renting this year through Neil Douglas Lettings, and couldn't be happier with them! Whenever I have spoken to them on the telephone regarding anything to do with the property, they have always been exceptionally helpful! On the rare occaison I may have to pop into the branch to drop off previous tenants or the landlady's mail, they are always welcoming and know me by name. I mentioned both 'Rebekah' and 'Sally' in particular as they are my main points of contact, however this review ext...
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Aug 04,2016
Minithumbup
By: 'Grace Hudson'
Aug 04,2016
0 people found
this helpful
We've rented with Neil Douglas leggings for almost two years and they have been absolutely fantastic to us right from the beginning. We are always kept in the loop with things that are happening or need to happen at our house and nothing is ever too much trouble for them. All of the team are very personable and approachable. We couldn't be happier....
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Areas covered
  • HP20
  • HP17
  • HP21
  • HP22
  • HP27
  • HP18

ARLA RICS TPOS DPS My deposits scheme


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
21 0 23 2 0 1 0 0 1 0

Job vacancies

Please see a list of jobs available

Agent Fees

Full lists of fees for both Landlords and Tenants can be found on our website at www.neildouglaslettings.co.uk or are available from our office.
Last updated at 11:15 AM 08/12/2016 by Sally Bowes

Complaints Procedure

Please see http://www.neildouglaslettings.co.uk/contactus for details
Last updated at 11:15 AM 08/12/2016 by Sally Bowes
Rebekah White Rebekah White
Lettings Negotiator
16 reviews

About Rebekah No description set View full profile
Sally Bowes Sally Bowes
Marketing Manager
17 reviews

About Sally No description set View full profile
Sarah Mustoe Sarah Mustoe
Letting Manager
9 reviews

About Sarah No description set View full profile

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