• Rebekah White
    Rebekah White
  • Sally Bowes
    Sally Bowes
  • Sarah Mustoe
    Sarah Mustoe
  • Hannah Cheveralls
    Hannah Cheveralls
We are independent, specialist Letting Agents located in the centre of Aylesbury in Buckinghamshire. We pride ourselves on our excellent customer service, efficient communication and professional approach to residential lettings and property management.

8 Kingsbury
Aylesbury
Buckinghamshire
HP20 2HT
01296 768395

 
Properties for sale
Properties for rent
May 24,2017
Minithumbup
Rebekah White
Hannah Cheveralls
By:
May 24,2017
0 people found
this helpful
5 stars for Rebekah and Hannah!!!Both very helpful polite and friendly!!!quick response to my frequent emails :)very helpful even after we moved out!!!Very precise with the deposit!!!...
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Comment on agent fees
good
Was this helpful? Yes
May 24,2017
Minithumbup
Rebekah White
Sally Bowes
By:
May 24,2017
0 people found
this helpful
The whole team is amazing. Very helpful and very efficient i would name all of them if i could as they are all great....
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Comment on agent fees
Good and fair
Was this helpful? Yes
May 23,2017
Minithumbup
Sally Bowes
Rebekah White
By:
May 23,2017
0 people found
this helpful
Always a pleasure to deal with these ladies. The lovely (and chatty) Sally checked me in and checked me out. Not much need for contact in the 4 years between moving in and moving out but whenever I did call, email or pop in to the office, the responses were prompt, polite, friendly and helpful. The team managed their role - that interface between the tenant and landlord - beautifully, and I'd definitely recommend their services....
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Comment on agent fees
Fair
Was this helpful? Yes
May 23,2017
Minithumbup
Hannah Cheveralls
By:
May 23,2017
0 people found
this helpful
All of the staff at this Agency are very professional, thorough & helpful with great personalities. They really put themselves to accommodate...
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Comment on agent fees
Average
Was this helpful? Yes
Apr 18,2017
Minithumbdown
By:
Apr 18,2017
0 people found
this helpful
It is always a very unpleasant experience to deal with these people. They are late for viewings (and unprepared), condescending with regard to questions in connection with tenancy contracts. And now they send reminders for invoices which they never sent....
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By: Sally Bowes
Apr 25, 2017
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I was very disappointed to read your review, particularly as it is at odds with what you said when you came to the office recently with your signed Tenancy Extension, saying that you wished you could stay longer and that we are all so lovely. The invoice for the tenancy renewal is included with the tenancy documents, which you have returned and so we therefore assumed you received the invoice. The charge is also laid out in the original Tenancy Agreement as well as the Tenants Information Guide ...
Apr 12,2017
Minithumbup
Rebekah White
Sally Bowes
By:
Apr 12,2017
0 people found
this helpful
All staff brilliant. Always helpful and professional. Nothing was too much bother. Not many problems with my flat but still could always rely on them when needed....
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Comment on agent fees
Fees acceptable
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By: Sally Bowes
Apr 25, 2017
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Thank you very much John it is always great to hear that people are happy with our service. Thank you for taking the time to write! ...
Apr 10,2017
Minithumbdown
Hannah Cheveralls
By:
Apr 10,2017
0 people found
this helpful
Five star service from Hannah and her colleagues. Rebekah who did check in. Highly recommended. Neil Douglas took care of all aspects of the paperwork and inventory. Any issues have been dealt with promptly. High praise from me who was a bit skeptical about dealing with an Agency. Thank you all, loving my new home....
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Comment on agent fees
Fair for the amount of work they did.
Was this helpful? Yes
Mar 08,2017
Minithumbup
Rebekah White
Hannah Cheveralls
By:
Mar 08,2017
0 people found
this helpful
Really quick and helpful with any issues. No problems when we were moving in and out, and helpful after we moved out...
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By: Sally
Mar 08, 2017
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Thanks Daisy! Really glad to hear your experience with Neil Douglas was so positive. ...
Mar 07,2017
Minithumbup
By:
Mar 07,2017
0 people found
this helpful
Very happy with Neil Douglas, both as block management and letting agent. On block management; clear, concise reporting and advise with complete transparency on how they manage and charges. On letting agency - good value for fees, and regular updates on state of property, what is happening etc....
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Comment on agent fees
Good - very fair.
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Mar 01,2017
Minithumbup
Rebekah White
Hannah Cheveralls
By:
Mar 01,2017
0 people found
this helpful
Very helpful,friendly, polite and easy to talk to. Quick to sort any issues. Would recommend to friends and family....
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Comment on agent fees
good
Was this helpful? Yes
By: Sally
Mar 06, 2017
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Thanks for taking the time to review us Nicole and Martyn. I am really glad you found the team helpful and friendly it is always good to know! ...
Feb 13,2017
Minithumbup
Hannah Cheveralls
Rebekah White
By:
Feb 13,2017
0 people found
this helpful
5 Stars for these two ladies. Great communication - quick response to emails and calls. Got on well with prospective tenants. Great work girls. Thanks too to Sally Bowes for a sense of humour!!...
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Comment on agent fees
Transparent and fair
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By: Sally
Feb 13, 2017
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Thank you so much for leaving us a great review it means a lot to us! And I am pretty sure no one would survive in this industry without a sense of humour :) ...
Feb 13,2017
Minithumbup
Rebekah White
Sarah Mustoe
By:
Feb 13,2017
0 people found
this helpful
Have just finished a two year tenancy at a property managed by Neil Douglas and happy to report it's been a great first home and having the wonderful staff at hand has made it all the more enjoyable. Any questions were promptly answered and the process of moving in/out was smooth and hassle free. Particular thanks to Rebekah and Sarah for their hard work over the past two years and all the best for the future....
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By: Sally
Feb 13, 2017
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Hi Richard Thank you for taking the time to leave us such a great review it means so much. We are sad to see you go - all the best for the future! ...
Feb 08,2017
Minithumbup
By:
Feb 08,2017
0 people found
this helpful
I have allready 6 months and I am realy happy to say about Neil Douglas Lettings staff:fantastic job Girls!I would like to say thank you to:Sally Bowes,Sarah Mustoe and Hannah Cheveralls!...
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By: Sally
Feb 13, 2017
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Hi Costin Thank you so much for taking the time to leave a review, it really does mean a lot to us. ...
Feb 08,2017
Minithumbup
Hannah Cheveralls
Sarah Mustoe
By:
Feb 08,2017
0 people found
this helpful
This was my first time renting but Hannah and Sarah have been great they have helped me through transaction kept me updated throughout the process and explained everything they are always polite and extremely helpful...
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Comment on agent fees
I would say good, but as this is the first time renting I can not compare to other agents
Was this helpful? Yes
By: Sally
Feb 13, 2017
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Hi Gail We are so glad you have been happy with our services, thank you for taking the time to write a review it means a great deal to us. ...
Feb 02,2017
Minithumbup
Rebekah White
Hannah Cheveralls
By:
Feb 02,2017
0 people found
this helpful
Very professional and helpful at all times. Nothing was to much trouble and worked hard to get us into our property within a short time frame....
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Comment on agent fees
good
Was this helpful? Yes
By: Sally
Feb 13, 2017
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Hi Lisa Thank you for taking the time to leave us a review! We look forward to working with you. ...
Dec 01,2016
Minithumbup
Rebekah White
Sarah Mustoe
By:
Dec 01,2016
0 people found
this helpful
I rented a property through Neil Douglas Letting Agents in Aylesbury for 5 and a half years, I found all of the staff that I had contact with during this time to be very helpful and polite....
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Nov 29,2016
Minithumbup
Rebekah White
Sally Bowes
By:
Nov 29,2016
0 people found
this helpful
Good afternoon I have been a Tenant with Neil Douglas now for some 4 years come Jan 17. I have always been given wonderful service and Kindness at all times, I am so reassured that i can call or Email at anytime and expect a speedy reply and remedy to any situation or fix that has arisen. I have Known Rebekah for the past year now and she is Professional and extremely caring in an Business manner. I feel that i am part of a small Family team and Customer service is on Par with John Lewis and abo...
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Comment on agent fees
The Fees are Necessary and extremely Fair, We must expect to pay the worker his Fair Days Pay ...
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Nov 09,2016
Minithumbup
Hannah Cheveralls
Sally Bowes
By:
Nov 09,2016
0 people found
this helpful
This is the second letting that Neil Douglas have handled for us. We have found them to be most helpful in all aspects of letting. They kept us fully informed along the way of finding a tenant and did everything we could possibly have wanted from them....
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Comment on agent fees
We have not found this Agents fees to be unreasonable.
Was this helpful? Yes
Nov 04,2016
Minithumbup
Hannah Cheveralls
Rebekah White
By:
Nov 04,2016
0 people found
this helpful
It was a pleasure from start to finish. Hannah handled the whole thing so well, with having to put my case forward due to failing the searches. she could at that point have walked away, but she phoned the landlords and put my case across with success. sounds soft but its given me a fresh start so thankyou so much....
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Comment on agent fees
Reasonable
Was this helpful? Yes
Oct 26,2016
Minithumbup
Rebekah White
Sally Bowes
By:
Oct 26,2016
0 people found
this helpful
My experience as a landlord with Neil Douglas is all good. The team act as your eyes and ears when identifying and referencing a tenant. They communicate effectively and efficiently and offer solutions before they tell you of problems. They know the local market inside out. I now judge other letting agents by the standards Neil Douglas set. The written reports are very comprehensive. Rebekah, Sally and Sarah are a great team....
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Comment on agent fees
Competitive, and they earn them.
Was this helpful? Yes
Aug 08,2016
Minithumbup
Rebekah White
Sally Bowes
By:
Aug 08,2016
0 people found
this helpful
Started renting this year through Neil Douglas Lettings, and couldn't be happier with them! Whenever I have spoken to them on the telephone regarding anything to do with the property, they have always been exceptionally helpful! On the rare occaison I may have to pop into the branch to drop off previous tenants or the landlady's mail, they are always welcoming and know me by name. I mentioned both 'Rebekah' and 'Sally' in particular as they are my main points of contact, however this review ext...
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Aug 04,2016
Minithumbup
By:
Aug 04,2016
0 people found
this helpful
We've rented with Neil Douglas leggings for almost two years and they have been absolutely fantastic to us right from the beginning. We are always kept in the loop with things that are happening or need to happen at our house and nothing is ever too much trouble for them. All of the team are very personable and approachable. We couldn't be happier....
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Aug 04,2016
Minithumbup
Rebekah White
By:
Aug 04,2016
0 people found
this helpful
I have been using Neil Douglas for a few years now and all members of staff are great and helpful. Rebekah had gone beyond what is expected and always there to help and give advice. They manage to get me a tenant with no problem at all. Would continue to use providing they keep up the standard....
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Comment on agent fees
Can't comment on the fees as unsure what others charge
Was this helpful? Yes
Jul 11,2016
Minithumbup
Sally Bowes
Sarah Mustoe
By:
Jul 11,2016
0 people found
this helpful
I've known the agency for 4 years. Always prompt, the staff know who you are as soon as you come in, even after a year without contact. Helpfull in every problem. Some members are nicer than others and you can notice who likes their job and help the tenants. Just didn't like to have so many inspections, when everything was alright. But overall better than any other agency I've worked with....
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Comment on agent fees
Fees are fair but checkout fee is too much.
Was this helpful? Yes
May 16,2016
Minithumbup
Sally Bowes
By:
May 16,2016
0 people found
this helpful
I Rented my flat with Neil Douglas and it is been great experience very professional and very helpful with interesting of the individual needs. Special big thanks to Sally Bowes top agent with plenty of experience....
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Comment on agent fees
Good
Was this helpful? Yes
Mar 07,2016
Minithumbup
Sally Bowes
By:
Mar 07,2016
0 people found
this helpful
Even with a difficult landlady the team were so professional, friendly and accommodating ! Sally is fantastic! Really recommend them to anyone looking to rent/buy....
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Comment on agent fees
The fees are average.
Was this helpful? Yes
Feb 05,2016
Minithumbup
Sally Bowes
Sarah Mustoe
By:
Feb 05,2016
0 people found
this helpful
My dealings with Neil Douglas have been brief but extremely positive and professional. I found myself in a ridiculous situation having just appointed them as letting agents for my flat in Aylesbury, which meant that I then had to take the property back from them. The staff were helpful, friendly, non-judgemental and generous when they actually had every right to be the opposite! I would definitely recommend this office with no hesitation and will use them myself in the future....
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Sep 15,2015
Minithumbup
By:
Sep 15,2015
0 people found
this helpful
I rented my property out through Neil Douglas when I went travelling for a year. It was the first time that I had rented out my property and the team at Neil Douglas were really helpful in answering all of the questions that I had. Being away I had limited access to my phone and on some occasions my emails, however I always felt that my home had been left in capably hands and I trusted that they would make the right decisions if they couldn't contact me. Everything ran smoothly and I was able to...
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May 15,2015
Minithumbup
By:
May 15,2015
0 people found
this helpful
I have let my flat through Neil Douglas Agents for nearly three years and found them pleasant, helpful and eager to help. Any problems there were at the property were dealt with immediately and professionally. I will stay with them as long as I have letting properties.9...
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Apr 22,2015
Minithumbup
Sarah Mustoe
By:
Apr 22,2015
0 people found
this helpful
Neil Douglas have represented my property for a number of years now and have always been professional, helpful and friendly in everything they do. Sally and Sarah are a delight!...
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Areas covered
  • HP20
  • HP17
  • HP21
  • HP22
  • HP27
  • HP18

ARLA RICS TPOS DPS My deposits scheme


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
16 0 19 3 0 1 0 0 1 0

Job vacancies

Please see a list of jobs available

Agent Fees

Full lists of fees for both Landlords and Tenants can be found on our website at www.neildouglaslettings.co.uk or are available from our office.
Last updated at 11:15 AM 08/12/2016 by Sally Bowes

Complaints Procedure

Please see http://www.neildouglaslettings.co.uk/contactus for details
Last updated at 11:15 AM 08/12/2016 by Sally Bowes
Rebekah White Rebekah White
Lettings Negotiator
15 reviews

About Rebekah No description set View full profile
Sally Bowes Sally Bowes
Marketing Manager
15 reviews

About Sally No description set View full profile
Sarah Mustoe Sarah Mustoe
Letting Manager
8 reviews

About Sarah No description set View full profile
Hannah Cheveralls Hannah Cheveralls
Lettings Negotiator
10 reviews

About Hannah No description set View full profile


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