Michael Poole
3/5, 31 reviews
48% recommended
93% sales valuation accuracy
94% sales fee satisfaction
100% lettings valuation accuracy
60% lettings fee satisfaction



Property Features

No company information

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 93% 94% £70,000 £268,000
Lettings 100% 60% £450 £650
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 1 1 4 11 2 3 1 0 8
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

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“Rubbish service. Phone lines are always busy.......”

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Aug 15,2023
Minithumbdown
Michael
By: 'D'
Aug 15,2023
0 people found
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Rubbish service. Phone lines are always busy. Leave a message and agent will not call back. Send a email and no reply. Good thing I am not in a process of buying a property with Michael Poole....
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“Use another agency if you can!...”

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Nov 10,2021
Minithumbdown
By: 'L.'
Nov 10,2021
0 people found
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I rented a furnished apartment through Michael Poole and it has been a really disappointing experience. The apartment was extremely dirty when I moved in (despite that wasn't reported on the inventory check), a wardrobe door was hanging broken and almost fell on me few ...
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“Absolute petty swindlers. Showed grossly mis......”

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Sep 20,2021
Minithumbdown
By: 'Timi'
Sep 20,2021
1 people found
this helpful
Absolute petty swindlers. Showed grossly misrepresented property on rightmove, then flatly refused to refund my holding deposit after I had the property viewed. They also blatantly tried to funnel me in committing to renting, and paying the full deposit before I had actually insisted on ...
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“Gill in the Billingham branch has been extrem......”

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Jun 25,2021
Minithumbup
Gillian
By: 'Sharon'
Jun 25,2021
0 people found
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Gill in the Billingham branch has been extremely helpful and patient with me during the sellling process. Due to a recent health scare and waiting to get a mortgage in place for my situation Gill has been very calm and knowledgeable....
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“Great team, Gill and Matthew were great. They......”

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Jun 16,2021
Minithumbup
Gillian
By: 'philip'
Jun 16,2021
0 people found
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Great team, Gill and Matthew were great. They were patient and offered good advice throughout the sales process. I’d recommend them....
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“Great Team. Staff are very helpful, professi......”

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Jun 16,2021
Minithumbup
Matthew
By: 'Marie'
Jun 16,2021
0 people found
this helpful
Great Team. Staff are very helpful, professional and made selling my property very easy. Nothing was too much trouble. Would definitely recommend Michael Poole....
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“Sophie and Emma at the redcar branch are amaz......”

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May 24,2021
Minithumbup
Sophie
By: 'Claire'
May 24,2021
0 people found
this helpful
Sophie and Emma at the redcar branch are amazing. Really friendly and efficient and good at their job. I am always kept updated at every stage of the sale and will always ring me back when I leave a voicemail. I feel confident with them ...
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“Fantastic! Can honestly say, having sold 4 pr......”

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May 16,2021
Minithumbup
Anna
By: 'David'
May 16,2021
0 people found
this helpful
Fantastic! Can honestly say, having sold 4 previous properties with different agents over the last 30 years, that the service level provided by Michael Poole has been outstanding! Everything that we were told happened in a timely manner and Anna never failed to return emails, phone calls ...
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“Terrible and unrelable!!...”

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May 16,2021
Minithumbdown
Judy
By: 'Lesley Noble'
May 16,2021
3 people found
this helpful
Terrible customer service. Phoned several times to view a house and they kept saying they would ring back to organise viewing and I would be first to view. When they didnt ring the next day I rang yet again only to be told someone else ...
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“Absolute professionals. Shout out to Victoria......”

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Apr 12,2021
Minithumbup
Victoria
By: 'Michelle'
Apr 12,2021
0 people found
this helpful
Absolute professionals. Shout out to Victoria Wood who is wonderful and kept me sane throughout by guiding me through the buying process which I did not have much experience of. Thankyou!!! X...
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“Rebecca plant helped myself and my partner fi......”

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Apr 07,2021
Minithumbup
Rebecca
By: 'Amy'
Apr 07,2021
0 people found
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Rebecca plant helped myself and my partner find our first property and was a fantastic and valuable help the whole way through from start to finish. Very understanding and kind, we believe without her we wouldn't have found such a great place. Thank you again ...
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“We had excellent service staff were friendly ......”

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Feb 20,2021
Minithumbup
By: 'Lisa'
Feb 20,2021
0 people found
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We had excellent service staff were friendly would recommend to family and friends. We would definitely use there service again....
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“Very unprofessional service and be careful if......”

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Feb 19,2021
Minithumbdown
By: 'Mark'
Feb 19,2021
3 people found
this helpful
Very unprofessional service and be careful if you are buying through them as you will think you have secured your dream home only to find out they are actively encouraging price wars and gazumping. I have bought numerous houses from various estate agents on Teesside ...
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“Michael Poole ingleby barwick terrible Estate......”

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Jan 15,2021
Minithumbdown
By: 'Claire'
Jan 15,2021
1 people found
this helpful
Michael Poole ingleby barwick terrible Estate agents very very poor communication and customer service skills by Rebecca and a very rude manager named Judy who is very professional (NOT) as she puts the phone down on customers . Would never recommend this company....
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“(Micheal poole ingleby barwich) Nightmare est......”

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Nov 26,2020
Minithumbdown
Rebecca
By: 'Chloe'
Nov 26,2020
1 people found
this helpful
(Micheal poole ingleby barwich) Nightmare estate agents to deal with. Poor communication. Second house we have lost out on now due to Rebecca's communication skills. Would not recommend using micheal pool at all...
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“Very bad experience with Michael Poole estate agent in Redcar. ......”

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Sep 03,2020
Minithumbdown
By: 'Claire'
Sep 03,2020
2 people found
this helpful
Very bad experience with Michael Poole estate agent in Redcar. We were buyer of a house with them and we weren't treated fairly and honestly. We paid a surveyor to make a home buyer survey report for the house we want to buy. The report ...
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“Poor communication, didn't get back to us, di......”

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Jun 09,2020
Minithumbdown
By: 'K'
Jun 09,2020
2 people found
this helpful
Poor communication, didn't get back to us, didn't pass our offer on to property owners and therefore lost our sale. Do not recommend, as they drag their feet too much and seem to have too much workload and not enough staff....
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“Disappointed ....... We were left feeling disappointed and after b......”

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Oct 08,2019
Minithumbdown
By: 'Steve'
Oct 08,2019
3 people found
this helpful
We were left feeling disappointed and after being on the market with Michael Poole's Middlesbrough office for 11 weeks terminated our contract with them feeling 3 months had been wasted, frustrated that those wasted three months had landed us into a time of the year when people ...
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“We not recommend these to sell house Put on ......”

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Oct 07,2019
Minithumbdown
By: 'Ashley'
Oct 07,2019
1 people found
this helpful
We not recommend these to sell house Put on market before we wanted Used too many pictures we asked not all pictures to be used , all offices don't chat to each other , not good at keeping you in touch Guy in Mboro office Laurence I ...
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“Seamless Service...”

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Sep 27,2018
Minithumbup
By: 'Seamless'
Sep 27,2018
0 people found
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Very helpful service from Michael Poole and Agents Property Auction who handled the sale by auction. Good communications by all concerned....
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Comment on agent fees
Fees as expected
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“Selling@michaelpoole...”

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Jul 10,2018
Minithumbup
Ashley
By: 'jenipringle'
Jul 10,2018
0 people found
this helpful
We have had a great experience with Ashley Froom at Michael Poole. Customer care has been friendly, consistent and efficient. Both she and Jan Westbury engendered confidence in us, which was realised when the house sold in a matter of days. The photos were superb ...
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Comment on agent fees
Good
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“Very helpful...”

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Jun 26,2018
Minithumbup
By: 'S.porritt'
Jun 26,2018
0 people found
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Always kept up to date with feedback. Can't really fault the service provided. The property was sold subject to contract with in a month of putting it on the market...
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Comment on agent fees
You get what you pay for
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“easy to talk too and very professional. always available for ......”

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Jan 18,2018
Minithumbup
Ashleigh
By: 'helen'
Jan 18,2018
0 people found
this helpful
easy to talk too and very professional. always available for questions and extremely helpful. first class service would use them again....
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Comment on agent fees
good
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“Everything ok up until sale, but not much communication. However ......”

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Dec 20,2017
Minithumbdown
By: 'Disappointed'
Dec 20,2017
1 people found
this helpful
Everything ok up until sale, but not much communication. However once we sold the property we did not receive a cheque from the solicitors they recommended. As far as they are concerned it's nothing to do with them!! They have received their money & 3 days later ...
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Comment on agent fees
Bad for what they do
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“Awful treatment, late response, non professional. Lack of information. Stands ......”

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Nov 24,2017
Minithumbdown
Judy
By: 'Sameh'
Nov 24,2017
1 people found
this helpful
Awful treatment, late response, non professional. Lack of information. Stands unequally between 2 parties, really disappointed with the agent as a case worker because I felt I have e cheated....
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Comment on agent fees
Fair
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“Have just sold a property through the Stockton on Tees ......”

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Oct 22,2017
Minithumbup
Matthew
By: 'Happy'
Oct 22,2017
0 people found
this helpful
Have just sold a property through the Stockton on Tees branch and was absolutely delighted with their service. From first going in, they were very professional, friendly and extremely competent. I was kept fully informed, with texts when viewings were going to take place, and ...
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Comment on agent fees
Not the cheapest, but certainly not the dearest. I thought the fees were fair considering the work put in.
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“this firm epitomises the shabby disgusting image of estate agents, ......”

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Mar 01,2017
Minithumbdown
Ashley
By: 'elexia'
Mar 01,2017
3 people found
this helpful
this firm epitomises the shabby disgusting image of estate agents, although at first the staff appear helpful their attitude soon changes, after putting an offer in for a property which was accepted on the day of providing proof of funds we were let down at ...
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Comment on agent fees
bit steep
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“Out of 3 valuations, we felt most confident with Anthony Farrow ......”

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Jan 12,2016
Minithumbup
Ashley
By: 'Andrew'
Jan 12,2016
2 people found
this helpful
Out of 3 valuations, we felt most confident with Anthony Farrow from the Redcar branch. Once the For Sale sign went up we had an immediate viewing and a sale agreed within 14 days. The individuals we dealt were primarily Ashley Froom and Jan Westbury. They were ...
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Comment on agent fees
Other agents were slightly cheaper but I believe we received good value for money.
Was this helpful? Yes
By: Amanda vasey
Jul 14, 2017
View all comments (1)
i would like to say a massive thank you to all the team at the redcar branch but especially gill who's out up with me now for years you've been so helpfu and kind and patient answering all my daft questions hope you like the prosseco flowers and chocolates your all fab loads of love Amanda vasey ...

“I would like to say that staff in Michael Poole ......”

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Jan 12,2016
Minithumbup
Ashleigh
By: 'Janice'
Jan 12,2016
0 people found
this helpful
I would like to say that staff in Michael Poole estate agents in Redcar were absolutely first class, they offered loads of good advice while recently selling my property through them, they were constantly professional, friendly & supportive of me while going through the whole process, ...
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Comment on agent fees
I was told the prices & given them in writing all included in the sales pack.
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“Like other comments, dont listen to anything you say, will ......”

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Jan 24,2015
Minithumbdown
By: 'DavidS'
Jan 24,2015
4 people found
this helpful
Like other comments, dont listen to anything you say, will not deal with issues raised, very robotic and you have to ask everything multiple times with most points ignored....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Awards won by Michael Poole

Regional Awards won by Michael Poole

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