Leaders
3.8/5, 2094 reviews
71% recommended
86% sales valuation accuracy
91% sales fee satisfaction
80% lettings valuation accuracy
68% lettings fee satisfaction

Property Features

Leaders is one of the top residential property sales and lettings companies in the UK. We have more than 120 office branches throughout the country which specialise in lettings, estate agency, buy-to-let property, investments and finance. The firm was founded in 1983 and grew into this large network of property ... show more Leaders is one of the top residential property sales and lettings companies in the UK. We have more than 120 office branches throughout the country which specialise in lettings, estate agency, buy-to-let property, investments and finance. The firm was founded in 1983 and grew into this large network of property professionals by providing consistent high-quality customer service and building a great reputation. Our branches are situated across the South East, London, South West, East Midlands, East Anglia and North West. We have grown due to our exceptional customer service and customer care. Each Leaders estates and lettings agents’ branches have the most qualified local experts that will help you rent and sell properties. If you would like to find out your home worth estimate, do not hesitate to contact your local property agent branch.

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Latest Reviews

 View all Reviews 2094
Featured Review
a
reviewed by 'Joe'
“Incompetent chancers. My girlfriend and I rented 2 bedroom terraced house through the Leaders branch on St Georges street in March 2019. ......”
Featured Review
a
reviewed by 'Mitchell'
“I feel like it is a cliché here, but I would happily give 0 stars if I could. The issues I ......”
17th Apr 2024
reviewed by 'Bob'
“God awful organisation and a disgrace to the lettings industry. Please avoid at all costs. Run by children. My daughter's ......”
12th Apr 2024
reviewed by 'Magda Bal'
“It was very good and friendly viewing. Kully Landa was very friendly and helpful....”
18th Mar 2024
reviewed by 'Andrew Randall'
“The property management team where great, Debbie in particular I have had time in 2 Hampshire hospitals ( not to serious)but ......”
11th Mar 2024
reviewed by 'sarah'
“I would like to mention Katy Elsdon as she has been utterly professional and personable throughout the entire period of ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 86% 91% £23,200 £3,000,000
Lettings 80% 68% £340 £9,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
653 79 685 438 54 7 38 9 48 83
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 13:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
NAEA ARLA TPOS Lettings TPOS TDS
Rankings
Overall
Estate agents
Letting agents
Latest Properties for Sale   196 to Rent   717
View more properties
Leaders Branches (view all 149)
Aldershot, GU11
Altrincham, WA14
Ashton-in-Makerfield Wigan, WN4
Aylesbury, HP20
Beckenham, BR3
Bedford, MK40
Belper, DE56
Birmingham, B30
Featured Review
a

“Incompetent chancers. My girlfriend and I rented 2 bedroom terraced house ......”

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Oct 26,2020
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By: 'Joe'
Oct 26,2020
39 people found
this helpful
Incompetent chancers. My girlfriend and I rented 2 bedroom terraced house through the Leaders branch on St Georges street in March 2019. We filled out the application form, and offered money as a holding deposit( something we were told WAS refundable) as lots of people have applied ...
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Featured Review
a

“Incompetent, unprofessional, unethical...”

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Feb 16,2021
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By: 'Mitchell'
Feb 16,2021
7 people found
this helpful
I feel like it is a cliché here, but I would happily give 0 stars if I could. The issues I had with Leaders were almost comically bad in duration and severity. I blame myself for ignoring the warning signs before signing a tenancy. Please don't ...
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“Thanks so much Georgie!...”

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Sep 29,2023
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Georgie
By: 'marcella'
Sep 29,2023
0 people found
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Thanks so much Georgie, I appreciate your help and support....
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“Rob Perry...”

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Sep 25,2023
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Robert
By: 'Jenny'
Sep 25,2023
0 people found
this helpful
Rob Perry always responds quickly and efficiently to sorting out any repairs or problems that may occur. Good communication skills whatever the issue....
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“Lucia is a good person, her customer service ......”

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Sep 24,2023
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Lucia
By: 'Cynthia ejimnkeonye'
Sep 24,2023
1 people found
this helpful
Lucia is a good person, her customer service is the best I have ever seen...
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“Francesca Cranford...”

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Sep 22,2023
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Francesca
By: 'SF'
Sep 22,2023
0 people found
this helpful
I just wanted to comment on Francesca Cranford, who was the agent I dealt with at Leaders in Hove on my previous rental home. She has been very friendly, super professional and very helpful in any issues or queries that I have had to raise. ...
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“Utterly incompetent, useless and uninterested......”

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Sep 20,2023
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Leah
By: 'Kamila'
Sep 20,2023
1 people found
this helpful
Utterly incompetent, useless and uninterested in helping. Terrible communication, I spoke to a different person every time I contacted them about the property I wanted to rent, and each time I was brushed aside. I reached out to them about this property over a month ...
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“Utterly incompetent, useless and uninterested......”

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Sep 20,2023
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Leah
By: 'Kamila'
Sep 20,2023
1 people found
this helpful
Utterly incompetent, useless and uninterested in helping. Terrible communication, I spoke to a different person every time I contacted them about the property I wanted to rent, and each time I was brushed aside. I reached out to them about this property over a month ...
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“Leaders gave us excellent reception and exemp......”

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Sep 05,2023
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Daniel
By: 'Maggie'
Sep 05,2023
0 people found
this helpful
Leaders gave us excellent reception and exemplary service. Daniel Copsey kept us updated in every step of the process and was very kind to us. We are happy in our new apartment courtesy of Daniel and his colleagues. We recommend leaders Maggie and family...
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“LANDLORDS AND TENANTS BEWARE....”

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Aug 31,2023
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By: 'DISAPPOINTED'
Aug 31,2023
1 people found
this helpful
AS A MULTIPLE LANDLORD THESE LAST 25 YEARS USING VARIOUS RENTAL AGENTS IN THE SOUTH OF ENGLAND 'LEADERS LETTINGS' HAS GONE FROM BAD TO TERRIBLE. THE TERRIBLE IS INSTEAD OF DEALING DIRECTLY WITH YOUR CHOSEN BRANCH SOME ASPECTS ARE NOW BEING DEALT WITH CENTRALLY WHICH COULD ...
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“Don't go there, just don't. You will not get your deposit back unless you pester them to death!...”

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Aug 30,2023
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By: 'Unhappy'
Aug 30,2023
1 people found
this helpful
Leaders are all smiles whilst they are trying to get you signed up but once you are a tenant and have signed on the dotted line you will get no help. We rented an apartment and Leaders promised that desks would be provided, they even ...
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“Leaders failed to inspect my property for ove......”

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Aug 22,2023
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By: 'Bruce'
Aug 22,2023
0 people found
this helpful
Leaders failed to inspect my property for over three years during which the tenant mistreated it resulting in £10k damage that could have been prevented had Leaders carried out their inspections and arrested it in the early stages. They deny all responsibility. Worse still they ...
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“Boiler not Working...”

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Aug 21,2023
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Katie
By: 'Robert'
Aug 21,2023
1 people found
this helpful
Had a problem with the boiler and Katie Downer handled the problem in minutes literally within 90 minutes the engineer was knocking at the door. Now that’s what I call a 5 star service. So if you have problems in your home, you know who to ...
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“Thank you so much Lee Walker. It was good to ......”

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Aug 15,2023
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Lee
By: 'Yilmaz Baldz'
Aug 15,2023
0 people found
this helpful
Thank you so much Lee Walker. It was good to know you. Whenever i need your help, you were next to me. Thnx again Yilmaz Baldiz...
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“From viewing to the time we moved in, we had ......”

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Aug 14,2023
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Georgie
By: 'TGSerima'
Aug 14,2023
0 people found
this helpful
From viewing to the time we moved in, we had the great experience and on the ball communication thank you a million Georgie for your “world class performance”...
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“Worst property agents to ever deal with.They ......”

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Aug 09,2023
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By: 'Manu'
Aug 09,2023
2 people found
this helpful
Worst property agents to ever deal with.They are manipulative and conspire with their landlords to prey on Tenants. I rented a 5 bedroom house from them and was advised that it was long tenancy,so i got myself comfortable knowing i was going to leave ...
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“Leaders at first keen to accept my offer of ......”

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Jul 26,2023
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By: 'David'
Jul 26,2023
0 people found
this helpful
Leaders at first keen to accept my offer of cash (no mortgage) at full asking price for house purchase. Leader told me vendor accepted the offer. Paid the identity check fee. Passed. I have high credit rating (Experian 979/999) which is irrelevant but would pass any ...
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“Superb customer service...”

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Jul 25,2023
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Francesca
By: 'Sean'
Jul 25,2023
1 people found
this helpful
I have just secured a place to rent through Leaders and Francesca has been superb throughout the whole process. Quick to reply and deal with all requests, checking in and supporting along the way....
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“I had a good experince althrough my house mov......”

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Jul 25,2023
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Thomas
By: 'emmanuel oloruntoba oladejo'
Jul 25,2023
0 people found
this helpful
I had a good experince althrough my house move from searching for a place to moving in Tom Wingham has been excellent and has made me appreciate the detailed work he has put into my move ,........he needs to be promoted asap he deserve more ...
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“I spoke to Justin looking for a place to rent......”

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Jul 18,2023
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Justin
By: 'Nontobeko Ndlovu'
Jul 18,2023
0 people found
this helpful
I spoke to Justin looking for a place to rent.He was very helpful and arranged for a viewing immediately,which we couldn't attend because of a sudden relocation proposed at work.I recommend Leaders for a high level of professionalism....
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“Honestly very happy with finding our first ho......”

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Jul 01,2023
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By: 'Cat'
Jul 01,2023
0 people found
this helpful
Honestly very happy with finding our first home. Rosie called us and helped us through everything. Made sure we had everything we need to start our new life. We got a very cute care box as a congratulations for finding a place. Couldn't ask for ...
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“Awful service...”

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Jun 30,2023
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Emily
By: 'Rachael'
Jun 30,2023
0 people found
this helpful
As an experienced landlord of over 20 years with many properties I have used many agencies to help let my properties in the Newcastle Under Lyme area. This is by far the most awful company to deal with. After charging me a fee if £350 x 6 tenants ...
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“Incompetent and dishonest. Awful awful awful....”

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Jun 28,2023
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Gina
By: 'Emma J'
Jun 28,2023
2 people found
this helpful
Incompetent and dishonest. Renting with Leaders was a shambles from application to the end of tenancy - and beyond, as a year on they are suddenly chasing us for money that they insisted on refunding when our tenancy ended. The property was unsafe for a ...
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“Larissa Hall was Very professional and provi......”

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Jun 27,2023
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Larissa
By: 'nonsy'
Jun 27,2023
0 people found
this helpful
Larissa Hall was Very professional and provided good communication. She was quick to respond to emails in a professional manner as well....
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“Property Let...”

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Jun 22,2023
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Rebecca
By: 'Jimmy'
Jun 22,2023
0 people found
this helpful
This is now the third time I have used Leaders in Leatherhead to market my property let. They are very helpful and professional and they know the market. The staff are very helpful but a special thank you to Rebecca who is exceptionally knowledgeable and ...
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“Very offensive and lazy staff. Never call you......”

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Jun 20,2023
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By: 'David'
Jun 20,2023
1 people found
this helpful
Very offensive and lazy staff. Never call you back. Discriminating against people with disabilities...
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“Seemless process from start to finish, thank......”

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Jun 19,2023
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Georgie
By: 'Terina'
Jun 19,2023
0 people found
this helpful
Seemless process from start to finish, thank you Georgia for keeping me updated...
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“dear leaders.co.uk agency.this is a message f......”

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Jun 13,2023
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By: 'Virgiliu'
Jun 13,2023
0 people found
this helpful
dear leaders.co.uk agency.this is a message for everyone to see who will be able to read it.i had a 2 year contract after which i left before the end of the 2 year term.during this time the shower broke I stayed for 2 ...
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“A warning to potential renters!...”

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Jun 09,2023
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By: 'Nat'
Jun 09,2023
1 people found
this helpful
I'm writing to warn potential renters about Leaders Estate Agents in St. Albans. I had a terrible experience with them, and I don't want anyone else to go through what I did. The staff was unprofessional and incompetent. They were rude and dismissive and didn't ...
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“Excellent...”

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Jun 07,2023
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Gemma
By: 'Brinel Homescapes'
Jun 07,2023
0 people found
this helpful
Review for Gemma, Property Manager at Leaders Lettings Chester Office I recently had the pleasure of working with Gemma, the property manager at Leaders Lettings Chester Office, and I must say that my experience was nothing short of exceptional. Gemma's professionalism, friendliness, and efficiency truly ...
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“Awful . I have had an awful experience dealin......”

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May 30,2023
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Sarah
By: 'Mrs B'
May 30,2023
0 people found
this helpful
Awful . I have had an awful experience dealing with Leaders- Cheltenham office . I think they are unprofessional. They have told me untruths and use intimidating language. I have had the worst experience dealing with them....
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“The worst rental experience I have ever had. ......”

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May 27,2023
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By: 'Renter'
May 27,2023
0 people found
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The worst rental experience I have ever had. I've been renting for years and years but have encountered degrees of laziness and complete utter incompetence like at Leaders. It is remarkable how bad they are. It's really bold that they use so many children in ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 11:52 AM 06/03/2014 by David Montero

Awards won by Leaders

Regional Awards won by Leaders

Individual Branch Awards

Chester, CH1

Crawley, RH10

Northwich, CW9

Bournemouth, BH1

Bognor Regis, PO21

Southampton, SO15

Woking, GU21

Eastbourne, BN21

Cheltenham, GL50

Epsom, KT19

Milton Keynes, MK13

Cirencester, GL7

Croydon, CR0

Colchester, CO1



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