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    Tom Ellis-Jones
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    Tom
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    Rufus Kumar
Independent letting agent offering bespoke service out aim is to Mirror Match you to your perfect property!

St Edmunds House 13 Quarry Street
Guildford
Surrey
GU1 3UY
01483 457489

 
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Properties for sale
Properties for rent
Oct 18,2016
Minithumbup
By:
Oct 18,2016
0 people found
this helpful
We've just rented a short term property from Keep inbetween a house sale and purchase. They've been great throughout and made what could have been a stressful process nice and straight forward,...
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Apr 05,2016
Minithumbup
By:
Apr 05,2016
0 people found
this helpful
I have let a property of mine through Keep Properties for a number of years, and have always been treated in a professional manner. If there have ever been any incidents with my property I have been keep up to date with them and the proposed solutions to them. Any work that has needed to be carried out has been managed to cause the least disruption to the tenants, and the least damage to my pocket. I would not hesitate in recommending Keep Properties to anyone who needs to have their properties...
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Sep 11,2015
Minithumbup
By:
Sep 11,2015
0 people found
this helpful
My wife and I were looking forward, with some trepidation, to locating our eldest son at University in Guildford. We are based overseas and we weren't expecting such a mad rush for properties in Guildford despite the number of academic establishments, as we were told there were many houses to rent. Thankfully we found KEEP PROPERTIES who have acted with professionalism and genuine thoughtfulness throughout our search. Tom found a property almost straight away and took us through the process of ...
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Comment on agent fees
KEEP PROPERTIES explained the fees straight away, but didn't pressurise us to pay quickly in any way and they carried-on working despite all the fees not having been cleared exactly on time. Having seen the amount of work put in over such an intense period of time, I feel the fees are well earnt and represent value for money - which is a rare thing in this market!
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Sep 06,2015
Minithumbup
By:
Sep 06,2015
0 people found
this helpful
Tom Ellis-Jones facilitated my move into the property, helping with my furniture and fixtures. On moving property, Tom provided his truck on the day to assist in relocating furniture. Tom coached me through reclaiming the deposit which was returned within a week. I would recommend Tom's services....
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Comment on agent fees
Fees were reasonable for the marketplace.
Was this helpful? Yes
May 05,2015
Minithumbdown
By:
May 05,2015
1 people found
this helpful
The 'bully boy' tactics that this agent uses is quite astounding, they have no comprehension of contractual law and even less of statute. I understand that as a tenant I am not paying their fee, however they still have a duty of care to any tenant that they introduce to a property. They do not advise their clients on best practise (there has been no professional inventory/check in or check out), they had to be chased on numerous occasions to provide the registration of deposit details, they have...
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What agent could do to change your mind?
Some training to the whole team is required - get some legal training (ARLA is advised) and learn some customer service skills.
Comment on agent fees
I have no issues with paying fees for a service; it is a business after all; however they have a nerve to charge anything at all for customer service that they provide (as a tenant this was only an admin charge) - which is not extortionate, however the saying 'you pay for what you get' very much applies.
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Jan 23,2015
Minithumbdown
By:
Jan 23,2015
1 people found
this helpful
DO NOT RENT FROM THESE lying, rude, inconsiderate and unprofessional agency!!! They have made promises to us in person of repairs and upgrades, yet they then go away and deny all knowledge of these conversations and refuse to provide such services. They supply THE MOST DISGRACEFUL excuse for radiators which seem to originate from the war, and say that this is acceptable and safe, AFTER the promise new oil-filled and cheap to run heaters (the promise was made before tenancy began and broken af...
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What agent could do to change your mind?
Respect others, learn how to treat customers and how to talk to humans appropriately! Care for the service which you provide and those whom do business with you. Return contact to your clients. Keep your clients updated with any progress made on any issues raised. Provide reasonable heaters and furniture which is fit to use if this is included in the property. DO NOT LIE! Solve problems/fix goods when they are fall apart from being so old that they should have been replaced yrs before, not several months later. Think of your clients and not the pennies you make. Do not blame others for the mistakes/changes that you make! Get another career!!!
Comment on agent fees
Fees are reasonable IF the service and furniture that goes with it are not disgustingly disgraceful! And if promises prior to contract beginning were kept!
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Dec 06,2012
Minithumbup
By:
Dec 06,2012
2 people found
this helpful
We have moved to Guildford from London and we have found Keep Properties from Rightmove, Tom was very helpful, friendly, honest and helpful and contacted us regarding our property search, he also made every steps of application go very smoothly, we recommend Keep Properties to any one who is looking for property on Guildford.We are very satisfied and can\'t thank him enough....
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Tom Ellis-Jones - upload your photo Tom Ellis-Jones
4 reviews

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Tom  - upload your photo Tom
1 reviews

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Rufus Kumar - upload your photo Rufus Kumar
2 reviews

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