Jayne Beard Associates have been an industry leader in providing outstanding service to both tenants and landlords for over 25 years and has acquired and maintained an excellent reputation within the town, local businesses and relocation agents.

Having been founded in 1985 the company has gone from strength to strength. From the early days when the focus was upon housing foreign students for the Bedford English Study Centre to a now multi-purpose agency dealing with all types of tenancies
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Jayne Beard Associates Ltd

3 Goldington Road
Bedford
Bedfordshire
MK40 3JY
01234 327677

“ Efficient, reliable, courteous... ”

Apr 18,2018
Minithumbup
By: 'Michael, London'
Apr 18,2018
0 people found
this helpful
I am happy to commend Natalie Xenophontos for her efficiency, reliability and courtesy. She has looked after my Bedford property for many years and I have come to rely on her for her helpfulness, experience and sound advice. She has recently found a tenant within ...
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Comment on agent fees
No complaints, since good service is given.
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By: Jayne Beard
Jun 06, 2018
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Thank you Michael for taking the time to leave a review and for the positive feedback. ...

“ Quick and professional assistance... ”

Mar 19,2018
Minithumbup
By: 'Plamen'
Mar 19,2018
0 people found
this helpful
We had a problem with the front door locker the other day and we were not able to get in. We phoned Natalie and she organized someone to come and sort out the problem in less than an hour. That was amazing!...
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Comment on agent fees
Very competitive
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By: Jayne Beard Associates
Mar 22, 2018
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Thank you for taking the time to leave a positive review. ...
Feb 23,2018
Minithumbup
By: 'LG'
Feb 23,2018
0 people found
this helpful
Kirsty has been great. I have never rented before and as it is only a short term rent ( due to building work at my house) I was very dubious, but it has been a pleasure and Kirsty sorted out all the initial teething problems. I ...
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By: Kirsty Smith
Mar 22, 2018
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Thank you for your review. We are happy that you had an enjoyable experience using Jayne Beard Associates. ...
Feb 12,2018
Minithumbup
By: 'Mary'
Feb 12,2018
0 people found
this helpful
Natalie is a lovely sweet person, always quick to get back to me and always so helpful. I couldnt of asked for a better letting agent. Highly recommend....
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By: Jayne Beard Associates
Feb 13, 2018
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Thank you for taking the time to leave a review. Best wishes in your new home. ...
Jan 31,2018
Minithumbdown
By: 'Tenant review'
Jan 31,2018
3 people found
this helpful
A very poor experience as a tenant. Always remember the property manager works for the landlord. We were tenants for 10 months which was fine at first but the cracks appeared when we had issues with the property ( damp) and we came to leave. You can ...
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Jan 04,2018
Minithumbup
By: 'MrsP'
Jan 04,2018
0 people found
this helpful
Jayne Beard Associates have looked after our property for more than 7 years now and we have dealt with a number of individual representatives who have all been excellent, Natalie being our current contract. They offer hassle free and value for money property management, dealing with ...
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Comment on agent fees
Good value for money
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By: Jayne Beard Associates
Jan 05, 2018
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Thank you for taking the time to leave a review and for your positive comments. ...
Dec 15,2017
Minithumbup
By: 'Clegg/Whitall'
Dec 15,2017
0 people found
this helpful
Brilliant agent, specially when we had a year of difficulty. She was extremely patient with us, and helped in any way she could. We didn't see eye to eye on some things, but we worked through it, and we left a happy home, we ...
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Comment on agent fees
Fine, didn't see any issue.....
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By: Jayne Beard Associates
Jan 04, 2018
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Thank you for taking the time to leave a positive review. Wish you all the best in your new home. ...
Dec 13,2017
Minithumbup
By: 'DD'
Dec 13,2017
0 people found
this helpful
Friendly, diligent and professional. Act quickly when needed. She has been a very lovely lady for over a year we've been dealing with her. She's trouble-free, I suppose!...
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Comment on agent fees
Average
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Nov 15,2017
Minithumbup
By: 'Jane'
Nov 15,2017
0 people found
this helpful
Kirsty has been my property agent for a number of years. She has been of enormous help with some difficult situations which she has resolved very quickly and professionally. She keeps me well informed of any situations that arise and always responds to myself and ...
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Comment on agent fees
Good
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By: Jayne Beard
Nov 15, 2017
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Thank you Jane for your kind words. I am pleased you are happy with the service you are receiving. ...
Nov 13,2017
Minithumbup
By: 'Ioanna Marios'
Nov 13,2017
0 people found
this helpful
As a landlord I have had the smoothest transitions from tennant to tennant using Jayne beard associates . Their ethos is that they really care about their clients and it certainly shows with staff members such as Natalie. Politie, transparent and always eager to help ! An ...
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Comment on agent fees
Very fair
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Nov 11,2017
Minithumbup
By: 'Zamiel'
Nov 11,2017
0 people found
this helpful
Jayne Bearde have been great and consistent during my tenancy for the past two and a half years. I moved to a new area for work purposes and since my first viewing with them to when I moved in, they have been great, ensuring professional ...
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By: Jayne Beard Associates
Nov 21, 2017
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Thank you for your positive review and feedback regarding our services, we are pleased to hear your experience has been pleasurable. ...
Nov 10,2017
Minithumbup
By: 'Dan S'
Nov 10,2017
0 people found
this helpful
I found the agent to be friendly, courteous and professional. All communication was good and responses were given in a timely manner. Issues were dealt with swiftly and with no dramas. Natalie was very helpful and made the whole process of renting this property very ...
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Comment on agent fees
Fees overall seemed fair, although I am not entirely sure what the exit fee was for and don't remember reading about this beforehand. This was probably an oversight on my part though.
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By: Jayne Beard Associates
Nov 10, 2017
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Thank you for your review Daniel. I am pleased to hear that you are happy with the service you received. ...
Oct 24,2017
Minithumbup
By: 'Phillip Ball'
Oct 24,2017
0 people found
this helpful
Amy is a credit to jb. Always very helpful. Always with a smile on her face. Very professional. 100% recommended. Phillip Ball...
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By: Amy Hamilton-Ward
Oct 25, 2017
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Such a lovely review - thank you Phillip. ...
Oct 21,2017
Minithumbup
By: 'Russell'
Oct 21,2017
0 people found
this helpful
I have used JB to manage the property for the past few years. They are professional and do a great job. They always fill the property quickly when someone moves on and have made sure the property is well maintained. Touch wood I have not ...
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Comment on agent fees
Market competitive
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By: Amy Hamilton-Ward
Oct 23, 2017
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Thank you for your review Russell. I am pleased that you are happy with the ongoing service you receive. ...
Oct 20,2017
Minithumbup
By: 'Douglas Fensome & Company'
Oct 20,2017
0 people found
this helpful
Amy provided a most professional and efficient service. All queries were responded to promptly and knowledgeably. The Tenancy documentation was completed swiftly and possession of the property arranged within the time scale proposed....
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Comment on agent fees
Entirely reasonable.
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By: Amy Hamilton-Ward
Oct 20, 2017
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I would like to thank you for you review. I am very pleased to hear that you are happy with the service you have received. ...
Oct 18,2017
Minithumbup
By: 'Jamal'
Oct 18,2017
0 people found
this helpful
Kirsty has managed the property we're renting now for close to 3 years and its been a wonderful experience. Her courteosness, professionalism and promptness in response to any queries is exceptional ; in my humble opinion she is great ambassador for the Jayne Beard brand!...
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By: Jayne Beard Associates
Oct 18, 2017
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Thank you for taking the time to leave such a positive review about your experience. ...
Oct 13,2017
Minithumbup
By: 'OAKLEY'
Oct 13,2017
0 people found
this helpful
Kirsty has been helpful and quick to respond to any queries. Things are sorted in a prompt and professional way. I only deal with Kirsty as my designated contact and trust her to undertake inspections when I need to be at work.id have no ...
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Comment on agent fees
Don't seem unusually high.
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By: Jayne Beard Associates
Oct 16, 2017
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Thank you for taking the time to write a positive review, your comments are appreciated. ...
Oct 12,2017
Minithumbup
By: 'Joy Mooring'
Oct 12,2017
0 people found
this helpful
I have always received a reply to any query within 24 hours. My last experience was due to my washing machine breaking down and smelling of burning. I submitted the report via the on line reporting system and received a telephone call within 3 hours on a ...
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By: Jayne Beard Associates
Oct 16, 2017
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We are very pleased that you are happy with the continued good service you receive from us. ...
Sep 08,2017
Minithumbup
By: 'Ross Macken'
Sep 08,2017
0 people found
this helpful
Kirsty at Jayne Beard has looked after our properties for many years now. She is excellent. She's always quick to respond to our calls. She will contact us if there is an issue and will chase us if we fail to respond. On the phone ...
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Comment on agent fees
The fees are competitive compared to other agencies we work with (Southsea and Swindon). There are never any hidden costs and the monthly statements are clear. It is very rare that an error is made.
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By: Kirsty Smith
Sep 14, 2017
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Thank you for taking the time to write a review about your experience using Jayne Beard Associates. Your comments are highly appreciated. ...
Aug 24,2017
Minithumbup
By: 'Mr Alex Grieve'
Aug 24,2017
0 people found
this helpful
Since Kate has become my property manager she has been excellent nothing has been any trouble and the few minor issues I've had with the property have been dealt with in a professional and timely manner. Kate is in constant contact over any maintenance issues ...
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Comment on agent fees
I feel Fees are high across the industry so Jayne beards fee in relation to that are fair.
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Aug 21,2017
Minithumbup
By: 'Elizabeth'
Aug 21,2017
0 people found
this helpful
We have received a great service from Jayne Beard! We have relocated to Bedford which meant it was difficult for us to pop into the office to complete forms for example. But Jayne Beard were extremely flexible and allowed us to make our application remotely ...
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Comment on agent fees
We've not rented for a number of years so the fees are more expensive than I remember, but I think they are reasonable.
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By: Jayne Beard Associates
Aug 21, 2017
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Thank you so much for taking the time to leave such a positive review. ...
Aug 21,2017
Minithumbup
By: 'Billy Stephens'
Aug 21,2017
0 people found
this helpful
Really helpful with arranging all the work needed for me in my bathroom and kitchen, took the stress out of the whole experience! Natalie was very polite and called me back when she promised she would every time. The service I have experienced from Natalia ...
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Comment on agent fees
I thought the fees were fair, especially for the service I have received
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By: Jayne Beard Associates
Aug 21, 2017
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Thank you so much for your feedback and leaving us a positive review, your comments are very much appreciated. ...
Aug 18,2017
Minithumbup
By: 'Gary Wright'
Aug 18,2017
0 people found
this helpful
We have been very happy with the service we have received from Kirsty. Communication has been excellent. We are informed of any issues promptly and any requests from us are also dealt with swiftly and professionally. Advice and clarification are given sensitively and patiently. The ...
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Comment on agent fees
We think the fees are very reasonable given the quality of the service we receive.
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By: Jayne Beard
Aug 22, 2017
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Thank you so much for taking the time to leave a positive review about your experience using Jayne Beard Associates. ...
Aug 11,2017
Minithumbup
By: 'MM'
Aug 11,2017
0 people found
this helpful
Easy to contact, friendly staff, with quick responses, and very good plumber when issues with the boiler arose! Highly recommended....
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By: Jayne Beard Associates
Aug 11, 2017
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We want to say thank you for leaving your positive review regarding your experience. ...
Aug 08,2017
Minithumbup
By: 'Bedford family landlords'
Aug 08,2017
0 people found
this helpful
Jayne Beard have been managing our properties in Bedford for a number of years. Amy has always been extremely helpful - nothing is too much for her and she is proactive in ensuring everything runs smoothly for us and our tenants. When she had a ...
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Comment on agent fees
The fees we pay are extremely competitive.
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By: Jayne Beard Associates
Aug 08, 2017
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Thank you so much for your feedback and leaving us a positive review, your comments are very much appreciated. ...
Aug 04,2017
Minithumbup
By: 'F.H.P.Ltd'
Aug 04,2017
1 people found
this helpful
We have used this agent for quite a while now and are very happy with their service, we feel able to comfortably leave the properties in their hands, whilst we live some distance away. The problems which arise now and then are dealt with and ...
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Comment on agent fees
I believe the fees are average, dont really know, but are secondary to having the confidence in the agent.
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By: Jayne Beard Associates
Aug 04, 2017
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We would like to thank you for taking the time to leave us a positive review. ...
Aug 04,2017
Minithumbup
By: 'Bailey Homes Trust'
Aug 04,2017
0 people found
this helpful
Natalie acts on behalf of the Bailey House Trust which provides a number of flats to let same and ensure the tenants abide with all of the rules as laid down in the relevant tenancy agreements....
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Comment on agent fees
Good-The fees comply with the trustees requirements and are within budget
Attachments

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By: Jayne Beard Associates
Aug 17, 2017
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Thank you so much for your feedback and leaving us a positive review, your comments are very much appreciated. ... ...
Aug 03,2017
Minithumbup
By: 'Pedro'
Aug 03,2017
0 people found
this helpful
Having used JBA for many years to find prospective tenants my experiences have been very good. In particular the level of professionalism shown by Hannah when dealing with particularly challenging individuals sometimes under quite unusual circumstances has been exceptional....
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Comment on agent fees
Fees are set at an acceptable level.
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Aug 02,2017
Minithumbup
By: 'Darren and Denise'
Aug 02,2017
0 people found
this helpful
When we first considered renting our property out we were unsure about allowing a lettings agent to rent out our home. We had considered trying to manage this process ourselves, but then having discussed using Jayne Beard with Hannah we were confident this would be ...
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Comment on agent fees
Good - Excellent value for money :-)
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By: Jayne Beard Associates
Aug 02, 2017
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Thank you very much for taking the time to leave such positive feedback regarding your experience with Jayne Beard Associates. ...
Jul 25,2017
Minithumbup
By: 'Helen Coleman'
Jul 25,2017
0 people found
this helpful
Amy has managed our property portfolio for over 5 years and during this time we were always well informed of any tenant related issues. Amy always managed our properties with 100% precision and professionalism with particular reference to her excellent communication skills and thorough routine property inspections ...
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Comment on agent fees
Good
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By: Amy Hamilton-Ward
Jul 25, 2017
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Thank you for taking the time to leave a positive review, it has been a pleasure working with you. ...
Areas covered
  • MK40
  • MK41

NALS TPOS DPS SAGEagent My deposits scheme


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
21 0 28 1 0 0 0 0 3 0

Agent Fees

Prospective Tenants Charges/Fees:

To secure a property
(Holding and Administration Fee):
A non-refundable fee of Β£300.00 inclusive inc VAT
(A fee of 3% will be charged for credit card transactions)

Reference checks:
(Tenant Application Forms required for each person over the age of 18)
Reference check fee per individual Β£75.00 inclusive of vat
Reference check fee per Guarantor Β£75.00 inclusive of vat
Reference check fee for Company Applications Β£90.00 inclusive of vat

Landlord reference fee per person Β£35.00 inclusive of vat
Exit fee per property Β£35.00 inclusive of vat
Arrears letter fee (see tenancy agreement)
Rent:
One Month’s rent is payable on the Tenant Application being successful or after 14 days, whichever date is the soonest
Deposit:
The deposit is required at least 48 working hours prior to the agreed move-in date
Deposit scale:
Rents up to Β£500.00 pcm - Rental figure plus Β£200.00
Rents between Β£500.01 pcm - Β£1000.00 pcm - Rental figure plus Β£300.00
Rents of Β£1001.00 to Β£1500.00 - Rental figure plus Β£400.00
Rents over Β£1501.00 - Rental figure plus Β£500.00

Please note these figures are subject to change.
Last updated at 12:20 PM 14/06/2017 by allAgents

Complaints Procedure

As a company licenced by the National Approved Letting Scheme (NALS), Jayne Beard Associates Limited aims to provide the highest standard of service to all Landlords and Tenants, therefore, to ensure that your interests are safeguarded, we offer the following:

- If you believe you have a grievance, please write in the first instance to your personal property manager at the office address
- The grievance will be acknowledged within 3 working days and then investigated thoroughly in accordance with established in-house procedures. A formal written outcome of the complaint will be sent to you within 15 days. If we require longer than this timescale we will advise you, in writing, and confirm our revised response date
- If you remain dissatisfied with the result of the internal investigation, please contact Mrs Amy Hamilton-Ward, at the office address, who will review the complaint
- Following the conclusion of our in-house review, we will write to you with a final written statement
- If you are dissatisfied with the conclusion of the in-house review of the complaint you can refer the matter to:
The Property Ombudsman, Beckett House, 4 Bridge Street, Salisbury, SP1 2LX

We apologise for any inconvenience you may have been caused by this matter and will endeavour to arrive at a satisfactory conclusion.
Last updated at 12:20 PM 14/06/2017 by allAgents

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