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    Kirsty Smith
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    Hannah Heera
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    Amy Hamilton-Ward
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    Breda Biele
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    Kateryna Chernyshova
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Jayne Beard Associates have been an industry leader in providing outstanding service to both tenants and landlords for over 25 years and has acquired and maintained an excellent reputation within the town, local businesses and relocation agents.

Having been founded in 1985 the company has gone from strength to strength. From the early days when the focus was upon housing foreign students for the Bedford English Study Centre to a now multi-purpose agency dealing with all types of tenancies
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3 Goldington Road
Bedford
Bedfordshire
MK40 3JY
01234 327677

 
Jul 25,2017
Minithumbup
Amy Hamilton-Ward
By:
Jul 25,2017
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Amy has managed our property portfolio for over 5 years and during this time we were always well informed of any tenant related issues. Amy always managed our properties with 100% precision and professionalism with particular reference to her excellent communication skills and thorough routine property inspections that were always carried out with attention to detail. We would highly recommend Jayne Beard....
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Good
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By: Amy Hamilton-Ward
Jul 25, 2017
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Thank you for taking the time to leave a positive review, it has been a pleasure working with you. ...
Jul 25,2017
Minithumbup
Kirsty Smith
By:
Jul 25,2017
0 people found
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Excellent management of our 24 flats in Bedford. Attention to detail. Careful to ensure tenants are professional and decent people. Anticipates problems and always cheerful and positive....
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Good
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By: Jayne Beard Associates
Jul 25, 2017
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Jul 25,2017
Minithumbup
Amy Hamilton-Ward
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Jul 25,2017
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Jayne Beard has been our agent for over ten years. We have had excellent service from them throughout this time. Amy has been working with us for three or four years and has always been friendly, responsive, knowledgeable and helpful....
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Comment on agent fees
The fees charged by Jayne Beard seem to us entirely reasonable. They are competitive with what other agents charge.
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By: Jayne Beard Associates
Jul 25, 2017
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Jul 25,2017
Minithumbup
Natalie Xenophontos
By:
Jul 25,2017
0 people found
this helpful
Natalie was excellent from start to finish . She made moving in very easy and was always very helpful . Whenever I had any issues with my rental property she was on hand to take care of matters . I wish to thank Natalie for all the help she gave me and when ready to rent again I will certainly hope to have Natalie manage my property ....
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Comment on agent fees
Good
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By: Jayne Beard Associates
Jul 25, 2017
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Thank you for taking the time to leave a review, your comments and feedback are much appreciated. ...
Jul 25,2017
Minithumbup
Kateryna Chernyshova
By:
Jul 25,2017
0 people found
this helpful
In the time since Kateryna took over as manager of my tenancy, she has carried out inspections. She has also arranged a visit by an electrical technician to carry out a review of the heating and power supply to ascertain whether any energy savings could be achieved. A glazier has been arranged to take action over the four 'blown' double glazing units; but they have yet to arrange a mutually convenient date....
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Jul 23,2017
Minithumbup
Kirsty Smith
By:
Jul 23,2017
0 people found
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I have been a customer with Jayne Beard for more than 15 years and since Kirsty has been my contact I have been very happy with their service. She always responds to messages that are left for her and keeps me informed of any issues. When there have been any problems with rent payments she has chased the tenants and kept me informed of progress. She always discusses any maintenance issues and keeps an eye on any contractors carrying out work to ensure work completed to correct timescales....
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Comment on agent fees
satisfied with agents fees
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By: Jayne Beard Associates
Jul 25, 2017
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Jul 21,2017
Minithumbup
Kateryna Chernyshova
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Jul 21,2017
0 people found
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I am really pleased with Kate. I have recently needed to change my tenancy agreement. Kate always returned my calls on the same day and kept me updated with what I needed to do to get my tenancy changed from a joint tenancy to a single tenancy. Kate is very approachable and she always sorts any issues I have had with my property asap....
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Comment on agent fees
I feel the fees are reasonable
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By: Jayne Beard Associates
Jul 24, 2017
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Jul 20,2017
Minithumbup
Kateryna Chernyshova
Hannah Heera
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Jul 20,2017
0 people found
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Staff were very professional throughout and went the extra mile in helping us get the tenancy set up despite living away from Bedford at the time....
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By: Jayne Beard Associates
Jul 24, 2017
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Thank you for your kind review regarding Jayne Beard Associates and the staff members. ...
Jul 14,2017
Minithumbup
Kirsty Smith
By:
Jul 14,2017
0 people found
this helpful
Very helpful and when we have any issues they are dealt with quick and efficiently. We are allways kept up to date with any issues when we have any problems....
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Comment on agent fees
Fees for the property we moved in where reasonable for the time.
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By: Kirsty Smith
Jul 15, 2017
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Jul 13,2017
Minithumbup
Amy Hamilton-Ward
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Jul 13,2017
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I have been very impressed by the friendly professionalism of both Mrs Hamilton-Ward and her staff. Quick responses to enquiries is always reassuring. If things might take longer than desired they always keep me informed and up to date on the progress....
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Comment on agent fees
Great value for money - they go above and beyond to help you.
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By: Amy Hamilton-Ward
Jul 14, 2017
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Thank you for your positive 5 star review we appreciate your comments. ...
Jul 13,2017
Minithumbup
Hannah Heera
By:
Jul 13,2017
0 people found
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Hannah was fantastic from start to finish for the 18months we used Jayne beard. Very professional and nothing was to much trouble ....
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Comment on agent fees
Very reasonable
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By: Hannah Heera
Jul 14, 2017
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Thank you very much for taking the time to leave your feedback ...
Jul 11,2017
Minithumbup
Kirsty Smith
By:
Jul 11,2017
0 people found
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I have always found Jayne Beard to be helpful and supportive during my tenancy. Kirsty in particular has been an immense help during a difficult time for me and I cannot thank her enough. Queries and isses are dealt with promptly and in a respectful and efficient way....
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Comment on agent fees
Good
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By: Kirsty Smith
Jul 14, 2017
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Jul 07,2017
Minithumbup
By:
Jul 07,2017
0 people found
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I have been using JBA now for over 13 years and have found their Personnel and Service over these years second to none. Our current Manager is Hannah Heera and both her manner and management of our properties has been exceptional....
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Comment on agent fees
Their fees are competitive and their attention to both the properties they manage and Landlords I have found most acceptable.
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By: Hannah Heera
Jul 14, 2017
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Jul 06,2017
Minithumbup
Amy Hamilton-Ward
By:
Jul 06,2017
0 people found
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I have dealt with Amy on numerous occasions over the last few years. Amy is extremely professional and always goes the extra mile to deliver an excellent service. I know my properties are in safe hands and I would have no hesitation in recommending Amy and her team....
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Comment on agent fees
I have always found the fees to be very reasonable
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By: Amy Hamilton-Ward
Jul 06, 2017
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Thank you for taking the time to leave a positive review, your comments and feedback are much appreciated. ...
Jul 06,2017
Minithumbup
Amy Hamilton-Ward
Natalie Xenophontos
By:
Jul 06,2017
0 people found
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True professionalism was shown by both Amy and Natalie throughout my recent dealings with Jayne Beard. Many thanks for your hard work in finding my new place....
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By: Amy Hamilton-Ward
Jul 06, 2017
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Jun 29,2017
Minithumbup
Kirsty Smith
By:
Jun 29,2017
0 people found
this helpful
We have been in our flat in Bedford about two and a half years now and have never had any problems with Jayne Beard. Kirsty has been an excellent property manager, listening and acting on our comments. Any issues with the flat, have been dealt with promptly, fairly and with great communication....
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By: Kirsty Smith
Jul 14, 2017
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Jun 29,2017
Minithumbup
Kirsty Smith
By:
Jun 29,2017
0 people found
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As a landlord I find Kirsty at Jayne Beard to be efficient and provide a hassle free service. I'm not a professional landlord and so Jayne Beards services make the the process very easy....
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Comment on agent fees
The fees have remained constant for the past few years. I feel a reduction due to the low maintenance this rental has would be welcome, but I've not pursued it.
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By: Kirsty Smith
Jul 19, 2017
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Jun 28,2017
Minithumbup
Hannah Heera
By:
Jun 28,2017
0 people found
this helpful
I have been with Jayne Beard for over 2 years and have mainly dealt with Hannah. I have always been satisfied with the level of communication and have always been treated in a professional and polite manner. Any issues that have arisen with my properties are always dealt with immediately and I am always informed of the actions taken. I have 5 properties with Jayne Beard and would not hesitate to recommend them as letting agents....
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Comment on agent fees
I have found the fees to be very reasonable for the amount of work that they carry out.
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By: Hannah Heera
Jul 14, 2017
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Jun 27,2017
Minithumbup
Kirsty Smith
By:
Jun 27,2017
0 people found
this helpful
I have used this agency for a number of years to look after my rental portfolio. All the staff I have found to be welcoming and nothing is too much trouble. The specific Property Manager assigned to look after my properties is Kirsty. She has looked after my houses for 6 years or so. She will always try to do the best she can for both tenant and landlord . Any problems are quickly solved with as little fuss as possible. I would have no hesitation whatsoever in recommending this agency and spe...
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Comment on agent fees
I have found the fees to be competitive with other Agencies in the area.
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By: Kirsty Smith
Jul 14, 2017
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Jun 27,2017
Minithumbup
Natalie Xenophontos
By:
Jun 27,2017
0 people found
this helpful
At the beginning of our tenancy we felt there was a few misunderstandings regarding the day we were supposed to get our keys, probably not the agency's fault and maybe previous tenant's but we felt that the agency could have dealt with this before date so we wouldn't be affected. Eventually everything was sorted and fine and Natalie was very nice and helpful during the rest of our tenancy....
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By: Jayne Beard Associates
Jul 25, 2017
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Thank you for taking the time to leave a review, your comments and feedback are much appreciated. ...
May 03,2017
Minithumbup
Amy Hamilton-Ward
By:
May 03,2017
1 people found
this helpful
It was our first time to rent a house from agency. And it was a very good experience. Agency and my property manager was very helpful with all enquires which we have. In the end of the agreement they clearly informed us what do they expect from us before we give back the keys. We have received 100%of our deposit in less than a week. We would definitely recommend this agency....
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Comment on agent fees
Fees were very competitive in comparison to £500 which different agency wanted to charge us.
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By: Amy Hamilton-Ward
Jun 28, 2017
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Mar 10,2017
Minithumbup
Kirsty Smith
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Mar 10,2017
0 people found
this helpful
A great pleasure to work with. All matters dealt with efficiently and effectively. A friendly, welcoming team. Would highly recommend to others...
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By: Kirsty Smith
Jul 14, 2017
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Thank you for taking the time to leave a positive review about your experience. ...
Mar 09,2017
Minithumbup
Kirsty Smith
By:
Mar 09,2017
0 people found
this helpful
Thank-you to all the staff at Jayne beard especially Kirsty, great service and very helpful ,would defiantly recommend to anybody ,...
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Comment on agent fees
Fees I found good
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By: Kirsty Smith
Jul 14, 2017
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Mar 08,2017
Minithumbup
Kirsty Smith
By:
Mar 08,2017
1 people found
this helpful
Kirsty was so helpful. Best agents I have dealt with. I highly recommend this agent. I Can't thank them enough....
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Comment on agent fees
Good
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By: Kirsty Smith
Jul 14, 2017
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Mar 08,2017
Minithumbup
By:
Mar 08,2017
0 people found
this helpful
I'm a previous tenant with the company, and after just moving out, I don't have a bad word against them! Their communication skills are second to none and they helped with any situation I faced... I would highly recommend them to anyone and everyone out there looking to rent a property!...
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Comment on agent fees
Good
Was this helpful? Yes
By: Kirsty Smith
Jul 14, 2017
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Thank you for taking the time to leave a positive review about your experience. ...
Mar 07,2017
Minithumbup
By:
Mar 07,2017
0 people found
this helpful
I was very nervous about using this company after reading the reviews but I have to say that from viewing my property, going through reference checks and moving in, it was a very smooth transaction. I found all stafff to be very helpful and professional. When I had no heating they went out of their way to help and provide me with heaters when the plumber wasn't able to get to me that day. I would definatly recommend Jayne Beard if you are looking to rent a property....
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Comment on agent fees
Reasonable - cheaper than most agents
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By: Kirsty Smith
Jul 14, 2017
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Sep 23,2015
Minithumbdown
By:
Sep 23,2015
2 people found
this helpful
My wife and I rented a property for 8 years with Jayne Beard. Initially they were not too bad. Some issues with the property with eventually got dealt with although it became apparent that dealing direct with the landlord was a lot easier than going through Jayne Beard. However we recently left the property to buy our own and the process of leaving has been disgraceful. BE WARNED if you are considering using this agency. The agent has been extremely picky with how we have left the property and ...
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Mar 02,2014
Minithumbdown
Hannah Heera
By:
Mar 02,2014
5 people found
this helpful
My experience with Jayne Beard is one of deep regret. I initially contacted Jayne Beard to rent a property they were letting and found their staff rude and lacked any grasp of customer service. Especially a member of staff called Hannah. On several occasions I called/emailed the office to discuss the delay in the processing of our application and I found the staff rude, not bothered and not helpful. I strongly advise anyone not use Jayne Beard in any capacity. Estate Agents usually have a bad r...
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Jan 23,2014
Minithumbdown
Hannah Heera
By:
Jan 23,2014
4 people found
this helpful
We have had nothing but trouble from Jayne Beard. We paid a holding fee for the property, on the condition that it would be ready to move into when we wanted to. This didn\'t happen because the previous tenants needed to \'DEEP CLEAN\' the property. Well, the deep clean was a joke. The first thing I had to do was clean it myself from top to bottom, all before we could move in. We were harrassed for the rent before we had a moving date and told we would lose the property if we didn\'t pay it...
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Dec 19,2013
Minithumbdown
By:
Dec 19,2013
9 people found
this helpful
The shower in my flat has not worked for more than a week since my tenancy began 6 months ago. I have had 2 property managers in the time I have been there, both utterly and completely useless. I have chased and chased them both; a COMPLETE waste of my time. Something minor was done to the shower about a month after I moved in (after many phone calls) and the problem was improved (not fixed) for 1 WEEK before it reverted back to being unusable. It has been suggested to me that because I ...
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Areas covered
  • MK40
  • MK41

NALS TPOS DPS SAGEagent My deposits scheme


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
11 0 15 3 0 0 0 0 0 1

Job vacancies

Please see a list of jobs available

Agent Fees

Prospective Tenants Charges/Fees:

To secure a property
(Holding and Administration Fee):
A non-refundable fee of Β£300.00 inclusive inc VAT
(A fee of 3% will be charged for credit card transactions)

Reference checks:
(Tenant Application Forms required for each person over the age of 18)
Reference check fee per individual Β£75.00 inclusive of vat
Reference check fee per Guarantor Β£75.00 inclusive of vat
Reference check fee for Company Applications Β£90.00 inclusive of vat

Landlord reference fee per person Β£35.00 inclusive of vat
Exit fee per property Β£35.00 inclusive of vat
Arrears letter fee (see tenancy agreement)
Rent:
One Month’s rent is payable on the Tenant Application being successful or after 14 days, whichever date is the soonest
Deposit:
The deposit is required at least 48 working hours prior to the agreed move-in date
Deposit scale:
Rents up to Β£500.00 pcm - Rental figure plus Β£200.00
Rents between Β£500.01 pcm - Β£1000.00 pcm - Rental figure plus Β£300.00
Rents of Β£1001.00 to Β£1500.00 - Rental figure plus Β£400.00
Rents over Β£1501.00 - Rental figure plus Β£500.00

Please note these figures are subject to change.
Last updated at 12:20 PM 14/06/2017 by allAgents

Complaints Procedure

As a company licenced by the National Approved Letting Scheme (NALS), Jayne Beard Associates Limited aims to provide the highest standard of service to all Landlords and Tenants, therefore, to ensure that your interests are safeguarded, we offer the following:

- If you believe you have a grievance, please write in the first instance to your personal property manager at the office address
- The grievance will be acknowledged within 3 working days and then investigated thoroughly in accordance with established in-house procedures. A formal written outcome of the complaint will be sent to you within 15 days. If we require longer than this timescale we will advise you, in writing, and confirm our revised response date
- If you remain dissatisfied with the result of the internal investigation, please contact Mrs Amy Hamilton-Ward, at the office address, who will review the complaint
- Following the conclusion of our in-house review, we will write to you with a final written statement
- If you are dissatisfied with the conclusion of the in-house review of the complaint you can refer the matter to:
The Property Ombudsman, Beckett House, 4 Bridge Street, Salisbury, SP1 2LX

We apologise for any inconvenience you may have been caused by this matter and will endeavour to arrive at a satisfactory conclusion.
Last updated at 12:20 PM 14/06/2017 by allAgents

Awards won by Jayne Beard Associates Ltd

Individual Branch Awards

Kirsty Smith - upload your photo Kirsty Smith
Property Manager
10 reviews

About Kirsty No description set View full profile
Hannah Heera - upload your photo Hannah Heera
Property Manager / Student Liaison Officer
5 reviews

About Hannah No description set View full profile
Amy Hamilton-Ward - upload your photo Amy Hamilton-Ward
Lettings Manager
6 reviews

About Amy No description set View full profile
Breda Biele - upload your photo Breda Biele
Property Manager / Student Liaison Officer
0 reviews

About Breda No description set View full profile
Kateryna Chernyshova - no image available Kateryna Chernyshova
Property Manager
3 reviews

About Kateryna No description set View full profile
Natalie Xenophontos - upload your photo Natalie Xenophontos
Property Manager
3 reviews

About Natalie No description set View full profile
Arslan Iqbal - upload your photo Arslan Iqbal
Lettings Negotiator
0 reviews

About Arslan No description set View full profile
Becky Helliwell - upload your photo Becky Helliwell
Administrator
0 reviews

About Becky No description set View full profile
Jacqui Goulding - upload your photo Jacqui Goulding
Administrator
0 reviews

About Jacqui No description set View full profile


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