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    Kirsty Smith
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    Hannah Heera
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    Amy Hamilton-Ward
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    Breda Biele
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    Kate Chernyshova
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    Laura Bass
Jayne Beard Associates have been an industry leader in providing outstanding service to both tenants and landlords for over 25 years and has acquired and maintained an excellent reputation within the town, local businesses and relocation agents.

Having been founded in 1985 the company has gone from strength to strength. From the early days when the focus was upon housing foreign students for the Bedford English Study Centre to a now multi-purpose agency dealing with all types of tenancies
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3 Goldington Road
Bedford
Bedfordshire
MK40 3JY
01234 327677

 
Oct 21,2017
Minithumbup
Amy Hamilton-Ward
By: 'Russell'
Oct 21,2017
0 people found
this helpful
I have used JB to manage the property for the past few years. They are professional and do a great job. They always fill the property quickly when someone moves on and have made sure the property is well maintained. Touch wood I have not had a problem tenant. Amy is friendly and helpful and always quick to reply when I have a question or need something doing. In reality because she is doing such a good job I don't really have to get in touch that often....
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Comment on agent fees
Market competitive
Was this helpful? Yes
Oct 20,2017
Minithumbup
Amy Hamilton-Ward
By: 'Douglas Fensome & Company'
Oct 20,2017
0 people found
this helpful
Amy provided a most professional and efficient service. All queries were responded to promptly and knowledgeably. The Tenancy documentation was completed swiftly and possession of the property arranged within the time scale proposed....
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Comment on agent fees
Entirely reasonable.
Was this helpful? Yes
By: Amy Hamilton-Ward
Oct 20, 2017
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I would like to thank you for you review. I am very pleased to hear that you are happy with the service you have received. ...
Oct 18,2017
Minithumbup
Kirsty Smith
By: 'Jamal'
Oct 18,2017
0 people found
this helpful
Kirsty has managed the property we're renting now for close to 3 years and its been a wonderful experience. Her courteosness, professionalism and promptness in response to any queries is exceptional ; in my humble opinion she is great ambassador for the Jayne Beard brand!...
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By: Jayne Beard Associates
Oct 18, 2017
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Thank you for taking the time to leave such a positive review about your experience. ...
Oct 13,2017
Minithumbup
Kirsty Smith
By: 'OAKLEY'
Oct 13,2017
0 people found
this helpful
Kirsty has been helpful and quick to respond to any queries. Things are sorted in a prompt and professional way. I only deal with Kirsty as my designated contact and trust her to undertake inspections when I need to be at work.id have no issue recommending Jayne Beard or using their services again if needed....
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Comment on agent fees
Don't seem unusually high.
Was this helpful? Yes
By: Jayne Beard Associates
Oct 16, 2017
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Thank you for taking the time to write a positive review, your comments are appreciated. ...
Oct 12,2017
Minithumbup
Amy Hamilton-Ward
By: 'Joy Mooring'
Oct 12,2017
0 people found
this helpful
I have always received a reply to any query within 24 hours. My last experience was due to my washing machine breaking down and smelling of burning. I submitted the report via the on line reporting system and received a telephone call within 3 hours on a Saturday to check whether the machine was safe and whether I needed someone to come out urgently. I can't remember who called me by it was very reassuring to have had that call....
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Was this helpful? Yes
By: Jayne Beard Associates
Oct 16, 2017
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We are very pleased that you are happy with the continued good service you receive from us. ...
Sep 08,2017
Minithumbup
Kirsty Smith
By: 'Ross Macken'
Sep 08,2017
0 people found
this helpful
Kirsty at Jayne Beard has looked after our properties for many years now. She is excellent. She's always quick to respond to our calls. She will contact us if there is an issue and will chase us if we fail to respond. On the phone she is always helpful, understands our requirements and often does a little extra to make sure things are properly resolved....
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Comment on agent fees
The fees are competitive compared to other agencies we work with (Southsea and Swindon). There are never any hidden costs and the monthly statements are clear. It is very rare that an error is made.
Was this helpful? Yes
By: Kirsty Smith
Sep 14, 2017
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Thank you for taking the time to write a review about your experience using Jayne Beard Associates. Your comments are highly appreciated. ...
Aug 24,2017
Minithumbup
Kate Chernyshova
By: 'Mr Alex Grieve'
Aug 24,2017
0 people found
this helpful
Since Kate has become my property manager she has been excellent nothing has been any trouble and the few minor issues I've had with the property have been dealt with in a professional and timely manner. Kate is in constant contact over any maintenance issues and is on hand to answer any queries....
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Comment on agent fees
I feel Fees are high across the industry so Jayne beards fee in relation to that are fair.
Was this helpful? Yes
Aug 24,2017
Minithumbup
Kirsty Smith
By: 'Roger Hoxey'
Aug 24,2017
0 people found
this helpful
You did as we asked as we have used you before on other properties and as before all went well and tenants now in place since 29th July....
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Comment on agent fees
Fees as agreed,what other comment can I make.
Was this helpful? Yes
By: Kirsty Smith
Sep 08, 2017
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Thank you for taking the time to leave us a positive review. ...
Aug 21,2017
Minithumbup
Hannah Heera
By: 'Elizabeth'
Aug 21,2017
0 people found
this helpful
We have received a great service from Jayne Beard! We have relocated to Bedford which meant it was difficult for us to pop into the office to complete forms for example. But Jayne Beard were extremely flexible and allowed us to make our application remotely and send documents electronically. All the staff we have spoken to have been really friendly and helpful and considerate, it has made our moving experience a lot less stressful than it could have been....
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Comment on agent fees
We've not rented for a number of years so the fees are more expensive than I remember, but I think they are reasonable.
Was this helpful? Yes
By: Jayne Beard Associates
Aug 21, 2017
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Thank you so much for taking the time to leave such a positive review. ...
Aug 21,2017
Minithumbup
Natalie Xenophontos
Breda Biele
By: 'Billy Stephens'
Aug 21,2017
0 people found
this helpful
Really helpful with arranging all the work needed for me in my bathroom and kitchen, took the stress out of the whole experience! Natalie was very polite and called me back when she promised she would every time. The service I have experienced from Natalia and Breda really made would could have been a very bad and drawn out process to be smooth and professional, well done!...
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Comment on agent fees
I thought the fees were fair, especially for the service I have received
Was this helpful? Yes
By: Jayne Beard Associates
Aug 21, 2017
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Thank you so much for your feedback and leaving us a positive review, your comments are very much appreciated. ...
Aug 18,2017
Minithumbup
Kirsty Smith
By: 'Gary Wright'
Aug 18,2017
0 people found
this helpful
We have been very happy with the service we have received from Kirsty. Communication has been excellent. We are informed of any issues promptly and any requests from us are also dealt with swiftly and professionally. Advice and clarification are given sensitively and patiently. The regular property checks are very informative. We have been pleased with the service we have received from companies carrying out repairs whom Kirsty has recommended. We very much appreciate Kirsty's friendly and profe...
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Comment on agent fees
We think the fees are very reasonable given the quality of the service we receive.
Was this helpful? Yes
By: Jayne Beard
Aug 22, 2017
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Thank you so much for taking the time to leave a positive review about your experience using Jayne Beard Associates. ...
Aug 11,2017
Minithumbup
Amy Hamilton-Ward
Breda Biele
By: 'MM'
Aug 11,2017
0 people found
this helpful
Easy to contact, friendly staff, with quick responses, and very good plumber when issues with the boiler arose! Highly recommended....
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Was this helpful? Yes
By: Jayne Beard Associates
Aug 11, 2017
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We want to say thank you for leaving your positive review regarding your experience. ...
Aug 08,2017
Minithumbup
Amy Hamilton-Ward
Natalie Xenophontos
By: 'Bedford family landlords'
Aug 08,2017
0 people found
this helpful
Jayne Beard have been managing our properties in Bedford for a number of years. Amy has always been extremely helpful - nothing is too much for her and she is proactive in ensuring everything runs smoothly for us and our tenants. When she had a spell away from the office she found us excellent cover in Natalie, who quickly got a handle on the portfolio and was similarly quick to respond whenever we needed her help. We are happy to recommend the entire team....
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Comment on agent fees
The fees we pay are extremely competitive.
Was this helpful? Yes
By: Jayne Beard Associates
Aug 08, 2017
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Thank you so much for your feedback and leaving us a positive review, your comments are very much appreciated. ...
Aug 08,2017
Minithumbup
Hannah Heera
By: 'Larraine Tavinor'
Aug 08,2017
0 people found
this helpful
Very helpful with everything. Made me and my son's move very easy. On the day of getting the keys we was only in the office 20mins roughly then onto new home. The house was spotless adn the landlord was there very quickly to remove units not needed....
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Comment on agent fees
Good
Was this helpful? Yes
By: Jayne Beard Associates
Aug 08, 2017
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Many thanks for taking the time to leave such positive feedback regarding the service you have received with our company ...
Aug 04,2017
Minithumbup
By: 'F.H.P.Ltd'
Aug 04,2017
1 people found
this helpful
We have used this agent for quite a while now and are very happy with their service, we feel able to comfortably leave the properties in their hands, whilst we live some distance away. The problems which arise now and then are dealt with and we are kept up to speed on whats going on. Very happy with this agent....
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Comment on agent fees
I believe the fees are average, dont really know, but are secondary to having the confidence in the agent.
Was this helpful? Yes
By: Jayne Beard Associates
Aug 04, 2017
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We would like to thank you for taking the time to leave us a positive review. ...
Aug 04,2017
Minithumbup
Natalie Xenophontos
By: 'Bailey Homes Trust'
Aug 04,2017
0 people found
this helpful
Natalie acts on behalf of the Bailey House Trust which provides a number of flats to let same and ensure the tenants abide with all of the rules as laid down in the relevant tenancy agreements....
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Comment on agent fees
Good-The fees comply with the trustees requirements and are within budget
Attachments
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By: Jayne Beard Associates
Aug 17, 2017
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Thank you so much for your feedback and leaving us a positive review, your comments are very much appreciated. ... ...
Aug 03,2017
Minithumbup
Hannah Heera
By: 'Pedro'
Aug 03,2017
0 people found
this helpful
Having used JBA for many years to find prospective tenants my experiences have been very good. In particular the level of professionalism shown by Hannah when dealing with particularly challenging individuals sometimes under quite unusual circumstances has been exceptional....
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Comment on agent fees
Fees are set at an acceptable level.
Was this helpful? Yes
Aug 02,2017
Minithumbup
Hannah Heera
By: 'Darren and Denise'
Aug 02,2017
0 people found
this helpful
When we first considered renting our property out we were unsure about allowing a lettings agent to rent out our home. We had considered trying to manage this process ourselves, but then having discussed using Jayne Beard with Hannah we were confident this would be the better option. Hannah we both cant thank you enough for how much you helped us during the time we rented out Sidney Road, you were faced with challenges on a continual basis but never once did you let any of it become stressful fo...
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Comment on agent fees
Good - Excellent value for money :-)
Was this helpful? Yes
By: Jayne Beard Associates
Aug 02, 2017
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Thank you very much for taking the time to leave such positive feedback regarding your experience with Jayne Beard Associates. ...
Jul 25,2017
Minithumbup
Amy Hamilton-Ward
By: 'Helen Coleman'
Jul 25,2017
0 people found
this helpful
Amy has managed our property portfolio for over 5 years and during this time we were always well informed of any tenant related issues. Amy always managed our properties with 100% precision and professionalism with particular reference to her excellent communication skills and thorough routine property inspections that were always carried out with attention to detail. We would highly recommend Jayne Beard....
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Comment on agent fees
Good
Was this helpful? Yes
By: Amy Hamilton-Ward
Jul 25, 2017
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Thank you for taking the time to leave a positive review, it has been a pleasure working with you. ...
Jul 25,2017
Minithumbup
Kirsty Smith
By: 'MR A TYLER'
Jul 25,2017
0 people found
this helpful
Excellent management of our 24 flats in Bedford. Attention to detail. Careful to ensure tenants are professional and decent people. Anticipates problems and always cheerful and positive....
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Comment on agent fees
Good
Was this helpful? Yes
By: Jayne Beard Associates
Jul 25, 2017
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Thank you for taking the time to give us positive feedback on your experience with our company. ...
Jul 25,2017
Minithumbup
Amy Hamilton-Ward
By: 'George'
Jul 25,2017
0 people found
this helpful
Jayne Beard has been our agent for over ten years. We have had excellent service from them throughout this time. Amy has been working with us for three or four years and has always been friendly, responsive, knowledgeable and helpful....
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Comment on agent fees
The fees charged by Jayne Beard seem to us entirely reasonable. They are competitive with what other agents charge.
Was this helpful? Yes
By: Jayne Beard Associates
Jul 25, 2017
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Thank you for taking the time to leave us a positive review. ...
Jul 25,2017
Minithumbup
Natalie Xenophontos
By: 'Marcus'
Jul 25,2017
0 people found
this helpful
Natalie was excellent from start to finish . She made moving in very easy and was always very helpful . Whenever I had any issues with my rental property she was on hand to take care of matters . I wish to thank Natalie for all the help she gave me and when ready to rent again I will certainly hope to have Natalie manage my property ....
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Comment on agent fees
Good
Was this helpful? Yes
By: Jayne Beard Associates
Jul 25, 2017
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Thank you for taking the time to leave a review, your comments and feedback are much appreciated. ...
Jul 25,2017
Minithumbup
Kate Chernyshova
By: 'Johnty'
Jul 25,2017
0 people found
this helpful
In the time since Kateryna took over as manager of my tenancy, she has carried out inspections. She has also arranged a visit by an electrical technician to carry out a review of the heating and power supply to ascertain whether any energy savings could be achieved. A glazier has been arranged to take action over the four 'blown' double glazing units; but they have yet to arrange a mutually convenient date....
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Was this helpful? Yes
Jul 23,2017
Minithumbup
Kirsty Smith
By: 'kayyjayy'
Jul 23,2017
0 people found
this helpful
I have been a customer with Jayne Beard for more than 15 years and since Kirsty has been my contact I have been very happy with their service. She always responds to messages that are left for her and keeps me informed of any issues. When there have been any problems with rent payments she has chased the tenants and kept me informed of progress. She always discusses any maintenance issues and keeps an eye on any contractors carrying out work to ensure work completed to correct timescales....
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Comment on agent fees
satisfied with agents fees
Was this helpful? Yes
By: Jayne Beard Associates
Jul 25, 2017
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Thank you for taking the time to give us positive feedback on your experience with our company. ...
Jul 21,2017
Minithumbup
Kate Chernyshova
By: 'Kelly melbourne'
Jul 21,2017
0 people found
this helpful
I am really pleased with Kate. I have recently needed to change my tenancy agreement. Kate always returned my calls on the same day and kept me updated with what I needed to do to get my tenancy changed from a joint tenancy to a single tenancy. Kate is very approachable and she always sorts any issues I have had with my property asap....
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Comment on agent fees
I feel the fees are reasonable
Was this helpful? Yes
By: Jayne Beard Associates
Jul 24, 2017
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Thank you for taking your time to leave a positive review regarding your experience. ...
Jul 20,2017
Minithumbup
Kate Chernyshova
Hannah Heera
By: 'David'
Jul 20,2017
0 people found
this helpful
Staff were very professional throughout and went the extra mile in helping us get the tenancy set up despite living away from Bedford at the time....
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Was this helpful? Yes
By: Jayne Beard Associates
Jul 24, 2017
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Thank you for your kind review regarding Jayne Beard Associates and the staff members. ...
Jul 14,2017
Minithumbup
Kirsty Smith
By: 'Anthony'
Jul 14,2017
0 people found
this helpful
Very helpful and when we have any issues they are dealt with quick and efficiently. We are allways kept up to date with any issues when we have any problems....
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Comment on agent fees
Fees for the property we moved in where reasonable for the time.
Was this helpful? Yes
By: Kirsty Smith
Jul 15, 2017
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Thank you for taking the time to leave your positive feedback regarding your experience with Jayne Beard Associates. ...
Jul 13,2017
Minithumbup
Amy Hamilton-Ward
By: 'E. White'
Jul 13,2017
0 people found
this helpful
I have been very impressed by the friendly professionalism of both Mrs Hamilton-Ward and her staff. Quick responses to enquiries is always reassuring. If things might take longer than desired they always keep me informed and up to date on the progress....
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Comment on agent fees
Great value for money - they go above and beyond to help you.
Was this helpful? Yes
By: Amy Hamilton-Ward
Jul 14, 2017
View all comments (1)
Thank you for your positive 5 star review we appreciate your comments. ...
Jul 13,2017
Minithumbup
Hannah Heera
By: 'Carina'
Jul 13,2017
0 people found
this helpful
Hannah was fantastic from start to finish for the 18months we used Jayne beard. Very professional and nothing was to much trouble ....
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Comment on agent fees
Very reasonable
Was this helpful? Yes
By: Hannah Heera
Jul 14, 2017
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Thank you very much for taking the time to leave your feedback ...
Jul 11,2017
Minithumbup
Kirsty Smith
By: 'Sarah Mc'
Jul 11,2017
0 people found
this helpful
I have always found Jayne Beard to be helpful and supportive during my tenancy. Kirsty in particular has been an immense help during a difficult time for me and I cannot thank her enough. Queries and isses are dealt with promptly and in a respectful and efficient way....
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Comment on agent fees
Good
Was this helpful? Yes
By: Kirsty Smith
Jul 14, 2017
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Thank you for taking the time to leave a positive review about your experience. ...
Areas covered
  • MK40
  • MK41

NALS TPOS DPS SAGEagent My deposits scheme


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
18 0 23 0 0 0 0 0 3 0

Job vacancies

Please see a list of jobs available

Agent Fees

Prospective Tenants Charges/Fees:

To secure a property
(Holding and Administration Fee):
A non-refundable fee of Β£300.00 inclusive inc VAT
(A fee of 3% will be charged for credit card transactions)

Reference checks:
(Tenant Application Forms required for each person over the age of 18)
Reference check fee per individual Β£75.00 inclusive of vat
Reference check fee per Guarantor Β£75.00 inclusive of vat
Reference check fee for Company Applications Β£90.00 inclusive of vat

Landlord reference fee per person Β£35.00 inclusive of vat
Exit fee per property Β£35.00 inclusive of vat
Arrears letter fee (see tenancy agreement)
Rent:
One Month’s rent is payable on the Tenant Application being successful or after 14 days, whichever date is the soonest
Deposit:
The deposit is required at least 48 working hours prior to the agreed move-in date
Deposit scale:
Rents up to Β£500.00 pcm - Rental figure plus Β£200.00
Rents between Β£500.01 pcm - Β£1000.00 pcm - Rental figure plus Β£300.00
Rents of Β£1001.00 to Β£1500.00 - Rental figure plus Β£400.00
Rents over Β£1501.00 - Rental figure plus Β£500.00

Please note these figures are subject to change.
Last updated at 12:20 PM 14/06/2017 by allAgents

Complaints Procedure

As a company licenced by the National Approved Letting Scheme (NALS), Jayne Beard Associates Limited aims to provide the highest standard of service to all Landlords and Tenants, therefore, to ensure that your interests are safeguarded, we offer the following:

- If you believe you have a grievance, please write in the first instance to your personal property manager at the office address
- The grievance will be acknowledged within 3 working days and then investigated thoroughly in accordance with established in-house procedures. A formal written outcome of the complaint will be sent to you within 15 days. If we require longer than this timescale we will advise you, in writing, and confirm our revised response date
- If you remain dissatisfied with the result of the internal investigation, please contact Mrs Amy Hamilton-Ward, at the office address, who will review the complaint
- Following the conclusion of our in-house review, we will write to you with a final written statement
- If you are dissatisfied with the conclusion of the in-house review of the complaint you can refer the matter to:
The Property Ombudsman, Beckett House, 4 Bridge Street, Salisbury, SP1 2LX

We apologise for any inconvenience you may have been caused by this matter and will endeavour to arrive at a satisfactory conclusion.
Last updated at 12:20 PM 14/06/2017 by allAgents

Awards won by Jayne Beard Associates Ltd

Individual Branch Awards

Kirsty Smith - no image available Kirsty Smith
Property Manager
15 reviews

About Kirsty No description set View full profile
Hannah Heera - upload your photo Hannah Heera
Property Manager / Student Liaison Officer
7 reviews

About Hannah No description set View full profile
Amy Hamilton-Ward - upload your photo Amy Hamilton-Ward
Lettings Manager
11 reviews

About Amy No description set View full profile
Breda Biele - upload your photo Breda Biele
Property Manager / Student Liaison Officer
2 reviews

About Breda No description set View full profile
Kate Chernyshova - no image available Kate Chernyshova
Property Manager
4 reviews

About Kate No description set View full profile
Natalie Xenophontos - upload your photo Natalie Xenophontos
Property Manager
6 reviews

About Natalie No description set View full profile
Arslan Iqbal - upload your photo Arslan Iqbal
Lettings Negotiator
0 reviews

About Arslan No description set View full profile
Becky Helliwell - upload your photo Becky Helliwell
Administrator
0 reviews

About Becky No description set View full profile
Jacqui Goulding - upload your photo Jacqui Goulding
Administrator
0 reviews

About Jacqui No description set View full profile
Laura Bass - upload your photo Laura Bass
Property Manager
0 reviews

About Laura No description set View full profile

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