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Whether you're buying or selling a property, or looking to let or rent, our customers ALWAYS receive a professional and dynamic service.
 
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Properties for sale
Properties for rent
Mar 24,2017
Minithumbup
By:
Mar 24,2017
0 people found
this helpful
I am very impressed with Jacksons Estate agents. Jacksons have been very professional, insightful, prompt and responsive. They listened very well and they found a beautiful house which is perfectly suited for us;...
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Mar 24,2017
Minithumbup
By:
Mar 24,2017
0 people found
this helpful
Very good and efficient, always on time, Very fast to reply to my request I highly recommend her. She got me the best deal. She was also helpful in renewing my contract....
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Mar 24,2017
Minithumbup
By:
Mar 24,2017
0 people found
this helpful
Jacksons found us a tenant before my flat was even listed on their website, they had someone ready and waiting and looking in my area. As such I had a full rent offer from them within a week and as tenants they couldn't have been any less trouble...very pleased....
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Comment on agent fees
Competitive
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Mar 23,2017
Minithumbup
By:
Mar 23,2017
0 people found
this helpful
Quick and speedy process. We loved the first house Jackson's showed us and the process since has been great....
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Comment on agent fees
Expensive - but not as bad as other agents!
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Mar 23,2017
Minithumbup
By:
Mar 23,2017
0 people found
this helpful
Natalia has been nothing but friendly, professional and responsive from our first conversation. She has made what can sometimes be an arduous process, an easy one!...
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Mar 23,2017
Minithumbup
By:
Mar 23,2017
0 people found
this helpful
Abbe was great from the word go. She was always on time, friendly but professional, and managed to rent out our property within a day! After that, the process was very smooth from the tenants being found until when they moved in. What I especially liked was the flexibility in that I could do as little or as much as I wanted in the whole process. Well done Jacksons for successfully managing the process from beginning to end. Would definitely use them again....
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Comment on agent fees
Fees were reasonable for the service provided. Whilst they were not the cheapest, I did feel that they provided value for money. Amber was extremely efficient with the paperwork side of things and was great at chasing both parties in a professional way.
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Mar 23,2017
Minithumbup
By:
Mar 23,2017
0 people found
this helpful
Abbe's communication was fantastic. She is very easy to get hold of and could always get a property viewing fixed up as soon as possible. Abbe made us feel like we were her most important clients with how much effort she put in trying to find us a new place to live. Highly recommend using Abbe if you want the personal shopper experience....
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Comment on agent fees
Fair
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Mar 23,2017
Minithumbup
By:
Mar 23,2017
0 people found
this helpful
Jack was incredibly helpful in our property search. He got back to us quickly and with all the answers to our questions. He made everything very easy and stress free...
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Mar 22,2017
Minithumbup
By:
Mar 22,2017
0 people found
this helpful
Jacksons stood out from their competitors from the start. They were the most efficient at getting back to us with clear and prompt responses, and have made the whole process very easy....
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Comment on agent fees
Fair fees, clear structure
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Mar 22,2017
Minithumbup
By:
Mar 22,2017
0 people found
this helpful
amazing service. Professional and punctual at every appointment. Have dealt with a large number of agents over several months and can't recommend Abbe enough. Managed to find us a property that matched all our requirements. Abbe then worked extremely hard to get us into the property in an amazing short period of time. Thank you for all your help Adam...
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Comment on agent fees
Fees are standard
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Mar 22,2017
Minithumbup
By:
Mar 22,2017
0 people found
this helpful
I would like to express my gratitude for Rebecca's fantastic customer service and support throughout the process of us searching for, selecting and securing a property though Jacksons. I have been renting in London for a number of years and this has by far been the most smooth and pleasant process. Becky is responsive, honest, professional and friendly. I feel lucky to have her as our agent and will be recommending hers and the agency's services to others on the basis of my experience....
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Comment on agent fees
I do feel agency fees overall are somewhat unreasonable. However, comparing to other agency's, those were more reasonable and the service we received in return at a very high level.
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Mar 22,2017
Minithumbup
By:
Mar 22,2017
0 people found
this helpful
Jay is professional, and friendly. He is obviously committed to tenanting the property as quickly as possible and works to achieve this. He communicates well and frequently, and is open and helpful. In our interactions, Jay went over-and-above to ensure we were comfortable with the property showing us through the house twice via Facetime (we are an international relocation). Jay has that ingredient that is fundamental to any transaction or business relationship - we trusted him....
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Comment on agent fees
Did not compare.
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Mar 22,2017
Minithumbup
By:
Mar 22,2017
0 people found
this helpful
I dealt with Rebecca Upshon a couple of months back as she was assisting us with our property search. I found her to be very professional and she took on board our feedback when viewing each property. Although we eventually decided to proceed with a different property and agency, I would highly recommend her for the service that she provided....
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Comment on agent fees
Average
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Mar 22,2017
Minithumbup
By:
Mar 22,2017
0 people found
this helpful
This woman is a legend. She is real, she listens, she gets it, she knows people are busy and she will make you feel completely at ease. The life dramas of moving flat felt like an absolute breeze with Abbe. Jacksons as a whole and their management process has I am sure lots to do with it, but it is all about the people and Abbe has been a real star....
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Comment on agent fees
Average - would be good to have an incentive, i.e. pay within a certain time for discount or something to feel like more of a valued customer.
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Mar 22,2017
Minithumbup
By:
Mar 22,2017
0 people found
this helpful
Both Abbe and Amber have made the process of viewing properties to let and securing the property we wanted incredibly easy and have always been there to answer any queries. Highly recommend....
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Comment on agent fees
£180 to move in is reasonable.
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Mar 21,2017
Minithumbup
By:
Mar 21,2017
0 people found
this helpful
I have found both Kelly and Tom to be extremely helpful and professional in their help and advice in letting out my property. They are very efficient and quick to respond to any issues. The changes of tenants and renewals have been handled very professionally. i have also valued Kelly's recommendations for agents at other Jackson's branches....
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Comment on agent fees
Good
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Mar 20,2017
Minithumbup
By:
Mar 20,2017
0 people found
this helpful
A friend and I were looking for a flat to rent and approached Jacksons to help us. Tom Batchelor was incredible in helping us to view numerous properties, all within our spec and good quality. He was kind, humorous and patient responding promptly and taking us around on numerous days. Within a week we had found exactly what we were looking for and are so grateful for his help and his efficient service provision. Thank you so much!!...
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Comment on agent fees
Have already recommended. The fees seemed reasonable.
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Mar 20,2017
Minithumbup
By:
Mar 20,2017
0 people found
this helpful
I am a professional landlord with nearly 20 years experience of renting out flats and houses to tenants in South West London. In all those years i can honestly say that Jacksons is in the top three that i have ever used over the years. They are professional, efficient, always friendly and have a wonderful can-do atttitude. I highly recommend them and in paticular Tom in the lettings department who has been mostly responsible for this particular letting....
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Comment on agent fees
very competitve fees. i am very happy with them as their level of service and commitment warrants them.
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Mar 14,2017
Minithumbup
By:
Mar 14,2017
0 people found
this helpful
I have used Jacksons to find a property to rent. They have been very professional showing us the property as well along the way through the referencing process, paying holding deposit etc. I would definitely recommend Jackson's if you appreciate everything organised promptly....
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By: Marilyn
Mar 15, 2017
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Dear Maciej, Thank you for your review regarding your experience with our Tooting Office. I am delighted to read that we have achieved our aim of delivering a five star service to our customers and clients. I would like to thank you once again and wish you all the very best for the future. Kind regards, Marilyn Head of Customer Relations ...
Mar 14,2017
Minithumbup
By:
Mar 14,2017
0 people found
this helpful
I am currently in the final stages of renting a property through Jacksons (Tooting) and could not fault their work or approach throughout the process to date. After contacting many agents in my search, it was Jacksons and in particular our letting consultant, Natalia, who stood out and filled me with confidence that she could assist to source the right property to fit our requirements. Natalia has been efficient and prompt from the beginning of the process and has been upfront and honest wit...
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Comment on agent fees
Fees was very reasonable, cheaper than any other agencies we engaged with
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By: Marilyn
Mar 15, 2017
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Dear Sir/Madam, I wanted to say thank you for your kind comments about the service you received from our Tooting Office. We really appreciate you taking time to post this review as feedback is very important to us. I would like to wish you all the best for the future and look forward to doing business again with you. Kind regards, Marilyn Head of Customer Relations. ...
Mar 14,2017
Minithumbup
By:
Mar 14,2017
0 people found
this helpful
Jacksons agency have been brilliant in helping me find a flat, even after the flat I wanted went off the market. Jack has been extremely patient to answer all my questions and concerns and helped negotiate with landlord. Everything was done very fast and to the highest levels of service. He has assisted throughout the whole process before move and would gladly recommend him and Jacksons agency. Couldn't be happier!...
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Comment on agent fees
Great service, fees are not too high.
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By: Marilyn
Mar 15, 2017
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Dear Sir/Madam, Thank you very much for your lovely review regarding our Wandsworth Office. Feedback is very important to us and we appreciate you taking time to post this review. I would like to wish you all the best for the future and look forward to doing business again with you. Kind regards, Marilyn Plews Head of Customer Relations ...
Mar 13,2017
Minithumbup
By:
Mar 13,2017
0 people found
this helpful
We always shop around re agents as it's hard to find good ones who are committed, who work after hour's and who do give you feed back! That's Jacksons Old York Rd Wandsworth. Tom and Kelly A BIG thank you for re letting our flat once more and so quickly. A real credit to the Jacksons Brand Warm regards, Stuart May. Landlord...
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Comment on agent fees
Good fees but negotiations are needed
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By: Marilyn
Mar 13, 2017
View all comments (1)
Dear Stuart, Thank you very much for your lovely review regarding our Wandsworth Office. Feedback is very important to us and we appreciate you taking time to post this review. I would like to wish you all the best for the future and look forward to doing business again with you. Kind regards, Marilyn Head of Customer Relations ...
Mar 01,2017
Minithumbdown
By:
Mar 01,2017
0 people found
this helpful
I used Jacksons Estate Agents to Let and Manage my property from 2012 - 2016. They were great for the first 2 years. Unfortunately I cannot say the same for the last 2 years because: 1. They consistently paid the rent collected to me on random dates, up to a month late and in one instance never at all until I had to chase them up for a May 2016 payment in January 2017 2. Ongoing poor communication especially when issues were raised - I had to keep sending the same emails with the same evidence ...
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Comment on agent fees
They charged 16% to let and manage my property which in my view was fair when they did what they said they would in the first 2 years, but this is extortionate when they didn't provide these services for the final 2 years
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By: Marilyn
Mar 06, 2017
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Dear Lara, I am very concerned to read your review and keen to discuss this with you. If you could contact me at marilynplews@customerrelationsteam.co.uk and provide me with further details, I would like to look into this matter on your behalf. Kind regards, Marilyn Plews Head of Customer Relations ...
Jan 25,2017
Minithumbdown
By:
Jan 25,2017
0 people found
this helpful
Absolutely disgraceful agents. Withholding our deposit, we have no email communication for weeks, sometimes months over simple issues. Complete lack of service and responses, and an inability to solve any issues you have with the property. Extremely poor tenant management. Would never recommended and would give less than one star. Having used a few agents in London, and then experiencing Jacksons I would strongly advise steering clear of them....
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Comment on agent fees
Bad
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By: Marilyn
Jan 25, 2017
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Dear Suzy, I am sorry to hear that you are unhappy with Jacksons. If you could e-mail further details to me at marilynplews@customerrelationsteam.co.uk I can investigate the situation and try and resolve any outstanding issues for you. I look forward to hearing from you. Kind regards, Marilyn Head of Customer Relations. ...
Jan 09,2017
Minithumbdown
By:
Jan 09,2017
3 people found
this helpful
We started a lease on a property on Bedford Hill that was organised by Jackson's in November 2015 and terminated in November 2016. At the start and end of this lease our dealings with Jackson's added nothing but stress to the already stressful scenario of moving home. On moving in, lease paperwork was late in getting to us due to Jackson's errors and we were made to feel like it was our problem. On our move in date we had to rush to their offices separately to sign late paperwork which we had no...
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Comment on agent fees
N/A
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By: Marilyn
Jan 16, 2017
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Dear Catherine, I am really sorry to hear that you have been unhappy with the service provided by our Balham Office. If you could e-mail further details to me at marilynplews@customerrelationsteam.co.uk I can investigate the situation and try and resolve any outstanding issues for you. I look forward to hearing from you. Marilyn Head of Customer Relations at Jacksons ...
Oct 30,2016
Minithumbup
By:
Oct 30,2016
0 people found
this helpful
I am pleased to write that the whole process of selling a property with Jacksons proved to be efficient and stress free. I appreciate that this was a branch team effort but would like to mention James King who responded quickly to any queries that I had and also David Martin who ensured that I was kept fully informed....
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By: Marilyn
Jan 16, 2017
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Dear Patricia, I wanted to say thank you for your kind comments about the service you received from our Balham office. We really appreciate you taking time to post this review as feedback is very important to us. I would like to wish you all the best for the future and look forward to doing business again with you. Kind regards, Marilyn Head of Customer Relations at Jacksons ...
Oct 28,2016
Minithumbup
By:
Oct 28,2016
0 people found
this helpful
We have just started working with Jacksons property maintenance department - the property managers are quick to action and concise in their working. Ann Brown, who oversees the team, is quick to assist with account related queries and those of a more difficult nature. Jacksons use an online system, which is great to provide information to both us as the contractor and the tenant; so we are all kept in the loop. Highly recommend, and hope that our working relationship continues long into the f...
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Oct 20,2016
Minithumbup
By:
Oct 20,2016
1 people found
this helpful
Just want to thank Pheobe for all her hard work and perseverance helping me carry out major works to my property. I don't think I could have coped with the stress without her. I know my property is in safe hands, thank you again Pheobe...
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Comment on agent fees
reasonable
Was this helpful? Yes
Oct 06,2016
Minithumbup
By:
Oct 06,2016
1 people found
this helpful
Fantastic service. Professional advice and support. Very valuable as we were first time landlords. Because of her professionalism, we used Jacksons for selling the property too....
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Comment on agent fees
We all hate paying fees. For the level of service, a competitive rate
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Sep 29,2016
Minithumbdown
By:
Sep 29,2016
0 people found
this helpful
Valerie and Anne have been helping me deal with some issues at a flat we rent. I have only recently been dealing with Valerie but they have been very efficient in resolving a very long and drawn out matter and I appreciate everything they have done to resolve....
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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
55 5 39 24 2 1 1 0 12 6

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Awards won by Jacksons Independent Estate Agents (London)

Individual Branch Awards

London, SW17 8BD

London, SW12 9AP

London, SW11 5TG

Firm rankings



Battersea
174a Lavender Hill, London SW11 5TG
(8)
Clapham
73 Abbeville Rd, London, London SW4 9JN
(1)
Office 1
115 Balham High Road, London SW12 9AP
(68)
show all branches (9)
Office 2
372-374 Garratt Lane, Earlsfield, London SW18 4ES
(23)
Streatham
1-3 De Montfort Parade, London SW16 1BU
(10)
Tooting
26 Tooting Bec Road, London SW17 8BD
(14)
Wandsworth
507 Old York Road, London SW18 1TF
(8)
Wandsworth Common
22 Bellevue Road, London SW17 7EB
(0)
Wimbledon
53 Wimbledon Hill Road, London SW19 7QW
(2)

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