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    Kerry Ward
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    Michael Churchill
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    Marc Lissen
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    Mason Brooks
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    Stephen Hurford
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    Phillip Dowling
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    Sam Morton
Hurford Salvi Carr are an innovative firm of property advisors and development consultants who have become synonymous with urban living in central London. Our experience and expertise in both the resi Read full description...Hurford Salvi Carr are an innovative firm of property advisors and development consultants who have become synonymous with urban living in central London. Our experience and expertise in both the residential and commercial markets, in the City West End, Docklands and East London put us at the forefront of property agency.
Properties for sale
Properties for rent
Apr 13,2017
Minithumbup
Marc Lissen
John Kilden
By:
Apr 13,2017
0 people found
this helpful
I have been very happy with the service provided by Marc and John. Very prepared and always available, with fast revert time. They found a very suited tenant for my property, matching my price target. They have been very helpful also after contracts have been signed, with both myself (owner) and the tenant, in setting up all required administration....
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Was this helpful? Yes
Apr 04,2017
Minithumbup
Garrie Mayers
By:
Apr 04,2017
0 people found
this helpful
Overall really good experience in every respect with trustworthy advice and immediate help at every step. Friendly, responsive, everything you would expect from an estate agent with integrity....
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Comment on agent fees
Normal
Was this helpful? Yes
Mar 30,2017
Minithumbup
Sebastian Sookermany
Kirk parry
By:
Mar 30,2017
0 people found
this helpful
Very efficient and supportive through what was a difficult and frustrating transaction. Dealing tactfully but firmly with a sometimes very difficult buyer....
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Comment on agent fees
Not the cheapest but worth the money
Was this helpful? Yes
Mar 22,2017
Minithumbup
Sam Morton
kerry ward
By:
Mar 22,2017
0 people found
this helpful
Really great staff. We had a crazy tight turn around time and they did everything they could to achieve this and we were in on time. Many thanks...
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Was this helpful? Yes
Mar 08,2017
Minithumbup
Kirk parry
By:
Mar 08,2017
0 people found
this helpful
I thoroughly recommend this agent. Throughout both letting and selling my property, they have been professional, efficient and above all, supportive. Kirk Parry managed the whole process for me, and as I don't live locally, he went above and beyond to get my sale through as quickly and smoothly as possible. Rarely have I ever seen such commitment in an agent....
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Comment on agent fees
I don't sell property regularly, but since when did the purchase price have to be doubled before the commission was applied.....??!!
Was this helpful? Yes
Mar 07,2017
Minithumbup
Adrian Bagnall
By:
Mar 07,2017
0 people found
this helpful
Adrain has been exceptional. He has attentively followed through the process and provided regular and useful updates. We throughly enjoyed the buying process with Adrain. He was a very professional yet pleasantly personal. The whole process has be rather effortless for myself, as Adrain has been very efficient and was on the case all way through. I would definitely strongly recommend Adrain to anyone at anytime. It was truly a very plesant experience....
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Was this helpful? Yes
Mar 06,2017
Minithumbup
Adrian Bagnall
By:
Mar 06,2017
0 people found
this helpful
We are very satisfied with Adrian Bagnall and Hurford Salvi Carr- the service is very professional, thorough and very supportive of our questions and concerns. They also went the extra mile to make suggestions in other areas where we were looking for some guidance. We would not hesitate to recommend them to friends or colleagues....
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Was this helpful? Yes
Mar 06,2017
Minithumbup
Javier Lauret
By:
Mar 06,2017
0 people found
this helpful
Javier took over the sale of my flat, and completed the process smoothly and efficiently. He was always courteous and friendly, and I'd be happy to recommend him....
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Was this helpful? Yes
Mar 03,2017
Minithumbup
Lewis Jury
Natalie Harwood
By:
Mar 03,2017
0 people found
this helpful
Excellent service, quick, clear and professional, as well as very friendly. The process was straightforward and help with any needed clarifications was easily offered. Much recommended....
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Was this helpful? Yes
Mar 02,2017
Minithumbup
Kirk parry
By:
Mar 02,2017
0 people found
this helpful
I have known Kirk from showing us other properties in years before, he was always very helpful. With our purchase Kirk was very flexible when arranging to view the property multiple times and has been accommodating with various requirements during the purchase process. He is continuing to offer after sales support that is much appreciated. - Thank you Kirk!...
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Comment on agent fees
N/A
Was this helpful? Yes
Mar 01,2017
Minithumbup
Adrian Bagnall
By:
Mar 01,2017
0 people found
this helpful
Fantastic service throughout the buying process from Adrian. Personable and with a good sense humour, he was refreshingly not one for the hard sell, and met my needs throughout. His occasional check in calls were appreciated and took a lot of stress out of the situation. Highly recommended all round....
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Was this helpful? Yes
Feb 26,2017
Minithumbup
Marco Fugaccia
By:
Feb 26,2017
0 people found
this helpful
From first contact I felt I had a very competent person and team in charge of my sale. Marco clearly knows the area very well and has offered very sensible advice regarding the market and pricing to achieve optimal marketing conditions. I was fortunate to be put in touch fairly rapidly with a buyer and the closing of the sale went extremely smoothly....
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Comment on agent fees
good
Was this helpful? Yes
Feb 22,2017
Minithumbup
Marc Lissen
By:
Feb 22,2017
0 people found
this helpful
It was challenging for me being faced with the incredible levels of bureaucracy involved in renting in UK now.. with me here and my family not yet arrived, Marc and Judy gently guided me through the process, my frustration ebbed although my amazement remains.....
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Comment on agent fees
A lot of fees.. for many and various things.. compared to Australia or NZ its way over the top, but I'm not landing it with HSC i'm guessing this is endemic based on over regulation
Was this helpful? Yes
Feb 21,2017
Minithumbup
Angela Kelly
By:
Feb 21,2017
0 people found
this helpful
A fast and efficient service, and they found me a good tenant. So this was another good transaction with Hurford Salvi Carr....
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Comment on agent fees
Reasonable
Was this helpful? Yes
Feb 21,2017
Minithumbup
Marc Lissen
By:
Feb 21,2017
0 people found
this helpful
Marc is reliable, always easy to get hold of and has responded promptly and efficiently to all my emails and phone calls regarding the letting of my flat. He is knowledgeable about the property market and has given me good, honest advice about current rental values. Marc has been my point of contact from start to finish and has guided me throughout the whole process, from initial valuation and marketing through to viewing appointments/feedback and the final contract documentation. Marc is ver...
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Comment on agent fees
Good
Was this helpful? Yes
Feb 20,2017
Minithumbup
Marc Lissen
John Kilden
By:
Feb 20,2017
0 people found
this helpful
I have dealt with HSC for many many years now and find the company to be very professional in the lettings of my flats. The Manager Marc Lissen is very amiable and knowledgeable and easy to talk to. Also John Kilden who let my last flat kept me well informed of developments with tenants and I would highly recommend this company if you wish to let your flat....
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Comment on agent fees
Agents fees reasonable
Was this helpful? Yes
Feb 18,2017
Minithumbup
Marc Lissen
By:
Feb 18,2017
0 people found
this helpful
HSC took on the letting of my new flat in Limehouse, found a suitable tenant and completed the whole process highly efficiently. It was a pleasure dealing with Marc Lissen and his team there. Paul Fincham...
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Comment on agent fees
competitive
Was this helpful? Yes
Feb 17,2017
Minithumbup
Adrian Bagnall
By:
Feb 17,2017
0 people found
this helpful
I had a really good experience with Hurford Salvi Carr. Adrian managed to find me a buyer for my off-plan reassignment very quickly, and really saved the day! He gave me regular updates and went above and beyond to help me out....
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Comment on agent fees
Fees are reasonable.
Was this helpful? Yes
Feb 17,2017
Minithumbup
Javier Lauret
By:
Feb 17,2017
0 people found
this helpful
I used Hurford Salvi Carr to find a tenant for my apartment. They were efficient, reliable and found me a great tenant that I am happy with. The process was seamless and they worked tirelessly to get lots of quality viewings, even at a difficult time of year. They know the area very well which is a bonus too. Would certainly recommend - especially Javier who was constantly 'on the case'....
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Comment on agent fees
Extremely fair in the very competitive London market - time is money and they certainly go the extra mile.
Was this helpful? Yes
Feb 16,2017
Minithumbup
By:
Feb 16,2017
0 people found
this helpful
The HCS Team in City Road is very professional. They made the letting process of my flat quick,smooth and stress free. I would definitely recommend them as letting agents....
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Comment on agent fees
Fair
Was this helpful? Yes
Feb 08,2017
Minithumbup
John Kilden
Judy Ly
By:
Feb 08,2017
0 people found
this helpful
John and Judy were both fantastic, really helpful and readily available. My only slight niggle with the process were the third party agencies HSC use for referencing and checking in. Both referees complained that the referencing process was time consuming and the online system didn't work. My boss ended up having to call the agency for support and fill out the form twice. In addition, one of the agents called the office and reduced our receptionist to tears. Obviously, both experiences were in...
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Comment on agent fees
Good.
Was this helpful? Yes
By: Paul Driscoll
Feb 09, 2017
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Dear Emma, Thank you for your review, and we are sorry that you did not have a good experience with the referencing company we use. I have asked the company to review their recorded call logs and investigate so we can best ensure this does not happen again. I hope by now you are enjoying your new home. Regards Paul Driscoll ...
Feb 06,2017
Minithumbup
Garrie Mayers
By:
Feb 06,2017
0 people found
this helpful
Garrie made my move completely easy and effortless. Also, he was very helpful and understanding in the issues I had raised. His communication skills were perfect and convincing....
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Comment on agent fees
Good fees
Was this helpful? Yes
Feb 03,2017
Minithumbup
By:
Feb 03,2017
0 people found
this helpful
I have been using HSC for several years now to let my flat and have always found them to be highly professional and knowledgeable. They are quick to respond to queries and efficient in getting all the paperwork in order for the tenancies....
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Comment on agent fees
Reasonable fees
Was this helpful? Yes
Jan 30,2017
Minithumbup
Sam Morton
By:
Jan 30,2017
0 people found
this helpful
Sam and Naomi were extremely helpful and responsive throughout the sale process. The transaction went smoothly and was managed seamlessly. I would absolutely consider using Hurford Salvi Carr again....
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Was this helpful? Yes
Jan 26,2017
Minithumbup
Ediz Giritli
By:
Jan 26,2017
0 people found
this helpful
Ediz was very helpful throughout and I would definitely use HSC again in the future, was a great service and helped us achieve a good rent for the property...
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Was this helpful? Yes
Jan 16,2017
Minithumbup
Sebastian Sookermany
Sylvia Newman
By:
Jan 16,2017
0 people found
this helpful
Sebastian and Sylvia have both been very helpful throughout my process of buying a property. Sylvia was knowledgeable when providing the steps I need to take to move forward with the purchase process. Both Sebastian and Sylvia were very responsive to my queries and were always available to assist me. I am very happy to come across both agents and highly recommend them. The transaction went smoothly. Appreciate all the help....
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Was this helpful? Yes
Jan 16,2017
Minithumbup
Kirk Parry
By:
Jan 16,2017
0 people found
this helpful
Recently purchased a property, with Kirk being the agent. He was very helpful and flexed his schedule to allow multiple visits prior to purchase. He was also on hand to take the surveyor round with little notice so I didn't have to get time off work. Kirk sent weekly updates without prompting or being asked to, informing me on progress the vendor had made with their solicitors and various filings, all helping to keep the process moving along smoothly. It was great to have the agent more involved...
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Comment on agent fees
N/A - purchasing apartment
Was this helpful? Yes
Jan 13,2017
Minithumbup
Sam Smith
Kerry Ward
By:
Jan 13,2017
0 people found
this helpful
When seeking an apartment to rent I am generally quite fussy and know what I do and don't like. Sam took the time to listen to what I felt were necessities making my search considerably easier and finding me the right place with expediency. Sam showed the upmost professionalism throughout the process and was very responsive. I must commend Kerry on her expediency and responsiveness as well. I will be using the firm again, without doubt....
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Comment on agent fees
Reasonable
Was this helpful? Yes
Jan 13,2017
Minithumbup
John Kilden
Judy Ly
By:
Jan 13,2017
0 people found
this helpful
John and Judy showed a remarkable attention to my needs and provided an excellent and attentive professional service. They exceeded my expectations and helped me finding a solution in less than a couple of business days....
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Was this helpful? Yes
Jan 11,2017
Minithumbup
Ryan Dipple
By:
Jan 11,2017
0 people found
this helpful
Ryan has been an honest, knowledgable and extremely thorough proffessional within the whole process of renting our flat. He has helped us and solved all of the queries that we have had and quickly understood what our needs were. We highly recomend him....
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Comment on agent fees
Good
Was this helpful? Yes
Jan 09,2017
Minithumbup
John Kilden
Judy Ly
By:
Jan 09,2017
0 people found
this helpful
Thanks for the help in letting the new flat. The HSC team was very professional were highly responsive. I hope to deal with you & your firm again....
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Was this helpful? Yes
Jan 05,2017
Minithumbup
Michael Churchill
By:
Jan 05,2017
0 people found
this helpful
Michael has been dealing with my search in a very attentive and professional manner. All together, my experience with the staff has been positive. Ediz and Nathalie also provided me with a good customer service. I got the place that I wanted, in the street that I wanted. Work done....
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Comment on agent fees
Good I guess
Was this helpful? Yes
Jan 04,2017
Minithumbup
Sam Smith
Angela Kelly
By:
Jan 04,2017
0 people found
this helpful
I was very impressed by the professionalism and the courtesy of Angela Kelly and Sam Smith from Hurford Salvi Carr....
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Comment on agent fees
good
Was this helpful? Yes
Dec 20,2016
Minithumbup
Jomar Fernades
Marc Lissen
By:
Dec 20,2016
0 people found
this helpful
Excellent and truly professional service at good value from start to finish with the peace of mind that your property is in safe hands. Have used Hurford Salvi Carr 3 times now and wouldn't consider anyone else....
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Comment on agent fees
Good value
Was this helpful? Yes
Dec 16,2016
Minithumbup
Sam Smith
By:
Dec 16,2016
0 people found
this helpful
Sam was very attentive and not at all pushy as many real estate agents are. Once we made the offer, he was very efficient in wrapping up the deal....
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Was this helpful? Yes
Dec 12,2016
Minithumbup
Lewis Jury
By:
Dec 12,2016
0 people found
this helpful
Lewis Jury and his team have done good job to let my property and have been Very honest and professional.I think they are very useful to someone who want to find property....
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Comment on agent fees
Very good
Was this helpful? Yes
Dec 09,2016
Minithumbup
Kirk parry
By:
Dec 09,2016
0 people found
this helpful
Hurford Salvi Carr provided and excellent service as agents for the recent sale of my apartment. Kirk Parry provided me with excellent advise throughout the process with regular feedback both before and after the sale was agreed. I had previously used Hurford Salvi Carr as letting and Management agents for the same apartment and have found them to be very good on all occasions....
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Comment on agent fees
The fee was reasonable.
Was this helpful? Yes
Dec 05,2016
Minithumbup
Ediz Giritli
Natalie Harwood
By:
Dec 05,2016
0 people found
this helpful
I dealt with Ed throughout the letting of my property in Holborn. Quick to react, proactive and helpful with all aspects he really has been a pleasure to deal with....
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Comment on agent fees
Market rate fees
Was this helpful? Yes
Dec 05,2016
Minithumbup
Ediz Giritli
Natalie Harwood
By:
Dec 05,2016
0 people found
this helpful
I dealt with Ed throughout the letting of my property in Holborn. Quick to react, proactive and helpful with all aspects he really has been a pleasure to deal with....
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Comment on agent fees
Market rate fees
Was this helpful? Yes
Dec 02,2016
Minithumbup
By:
Dec 02,2016
0 people found
this helpful
Javier Lauret and his team have done a great job letting my property. Very honest and professional approach would definetly use them again and recommend them....
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Comment on agent fees
good
Was this helpful? Yes
Nov 25,2016
Minithumbdown
Kirk parry
By:
Nov 25,2016
0 people found
this helpful
Kirk acted as agent when I was buying a property. He was extremely helpful in applying pressure to both sets of solicitors when needed and was very efficient with his responses to any questions posed. When beyond expected to get matters pushed through....
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Comment on agent fees
N/A
Was this helpful? Yes
Nov 23,2016
Minithumbup
Kerry Ward
Giada Tramonti
By:
Nov 23,2016
0 people found
this helpful
Giada and Kerry were very helpful throughout the whole process. I appreciated their quick responses to everything. Would highly recommend this team!...
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Was this helpful? Yes
Nov 21,2016
Minithumbup
Giada Tramonti
Kerry Ward
By:
Nov 21,2016
0 people found
this helpful
All the team at this office are professional, friendly and very efficient. They offer good advice, great communication and support and get the job done quickly and professionally. We have used several London agents and these are definitely top tier!...
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Comment on agent fees
Competitive
Was this helpful? Yes
Nov 21,2016
Minithumbup
Lewis Jury
By:
Nov 21,2016
0 people found
this helpful
Have worked with Lewis on finding a flat twice. He's very helpful and professional. It's an effortless experience....
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Comment on agent fees
In line with the market.
Was this helpful? Yes
Nov 16,2016
Minithumbup
Ryan Dipple
Naomi Davis
By:
Nov 16,2016
0 people found
this helpful
Hurrford Salvi Carr have helped me find a flat in the most efficient and friendly way. Ryan has made a great effort to assist me with finding the right flat and worked together with Naomi as a great team to organize my check in. I have had a great experience with Hurrford Salvi Carr. Thank you!...
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Comment on agent fees
Absolutely ok
Was this helpful? Yes
Nov 15,2016
Minithumbup
Sam Smith
Angela Kelly
By:
Nov 15,2016
0 people found
this helpful
I have recently had the pleasure of working with Sam and Angela at the Britton Street Branch. They were highly professional and Sam particularly worked tirelessly to find me a tenant. Thanks to them both and I would highly recommend them....
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Was this helpful? Yes
Oct 20,2016
Minithumbup
Lewis Jury
Natalie Harwood
By:
Oct 20,2016
0 people found
this helpful
I have experienced extremely professional service by staff from Hurford Salvi Carr. They are responsible, conscientious and patient to customers. One of their staff helped me negotiate tenancy fee with the landlord to protect my benefits in maximum degree. I feel very happy and fortunate that I could find this agent at my first step....
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Comment on agent fees
feel a bit expensive
Was this helpful? Yes
Oct 19,2016
Minithumbup
Kevin Green
By:
Oct 19,2016
0 people found
this helpful
My flat sale had a number of complications which extended over five months. Kevin, constantly provided feedback and was proactive in unblocking issues up and down the chain. The property was also marketed at a sensible price and overall I was very pleased with the service....
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Comment on agent fees
Fair
Was this helpful? Yes
Oct 19,2016
Minithumbup
Kirk Parry
By:
Oct 19,2016
0 people found
this helpful
Kirk provided excellent support to enable us to battle through a sale transaction which was over complicated by the lawyers on both sides. He facilitated communications effectively to help us close the sale and remained professional throughout. After we initially lost a buyer over the Brexit uncertainty, Kirk found a new buyer within a very short time frame and agreed identical terms which we were very happy with. A great guy to deal with....
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Comment on agent fees
The fees negotiated were very fair in regards to the professional service provided.
Was this helpful? Yes
Oct 18,2016
Minithumbup
Kirk Parry
By:
Oct 18,2016
0 people found
this helpful
Kirk was extremely flexible when first arranging to view - has been patient with both our and the seller's requirements during the purchase process, and is continuing to offer support generously after we have moved in. I cannot recommend Kirk highly enough - Thanks!...
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Comment on agent fees
N/A as I'm a purchaser
Was this helpful? Yes
Oct 18,2016
Minithumbup
Michael Churchill
Natalie Harwood
By:
Oct 18,2016
0 people found
this helpful
We are so thankful for both Michael and Natalie at HSC. We came to London as US residents here on a 6-12 month contract with the University and they helped us immediately in our search for a home with our family. We told them the area we wanted and they found us a place that went above and beyond with what we were expecting, both in character and financially speaking. They are very knowledgeable about their profession, and, extremely trustworthy, which is very important for us as we were unsure ...
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Comment on agent fees
We were satisfied with all service, including fees.
Was this helpful? Yes
Oct 15,2016
Minithumbup
Ediz Giritli
By:
Oct 15,2016
0 people found
this helpful
I am extremely pleased and fortunate to have found Hurford Salvi Carr. Renting within a constrained time period can be very stressful, but Ediz and his team made it as smooth-sailing as possible. They did their best in making sure I could get the kind of flat I wanted around the Bloomsbury area. All comments and preferences from our side were noted and acted on efficiently, which we very much appreciate. Thank you as well for being accommodating to their customers for other issues when we firs...
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Was this helpful? Yes
Oct 15,2016
Minithumbup
Jomar Fernades
Judy Ly
By:
Oct 15,2016
0 people found
this helpful
Excellent service from all of the team at HSC from start to finish. Polite, helpful and prompt, and the property monthly rental cost is more than fair. Pushed by the 3rd party referencing company to get all documentation over immediately early on in the process, but that just meant everything was sorted well in advance, and so I suppose it was one less thing to worry about. Would recommend...
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Comment on agent fees
Average fees for London estate agents
Was this helpful? Yes
Oct 10,2016
Minithumbup
Phillip Dowling
Kerry Ward
By:
Oct 10,2016
0 people found
this helpful
This has been the third agency we have used in London in the past three years and so far it has been the best. The team has been very fast and helpful in all phases: offering, contracting, moving in and, since they also manage the property, supporting us in the first days of tenancy. A very good experience overall and we found, through them, precisely the property we were looking for....
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Comment on agent fees
Deserved
Was this helpful? Yes
Oct 07,2016
Minithumbup
Kerry Ward
Angela Kelly
By:
Oct 07,2016
0 people found
this helpful
Used this agent for a number of years and always been happy with the advice and service provided. Kept up to date and the whole process is handled electronically which avoids having to be present on completion....
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Comment on agent fees
Good
Was this helpful? Yes
Oct 03,2016
Minithumbup
By:
Oct 03,2016
1 people found
this helpful
Very good and speedy service - the whole process went very smoothly The after let service was also very good Highly recommended...
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Comment on agent fees
Average
Was this helpful? Yes
Oct 01,2016
Minithumbup
Natalie Harwood
By:
Oct 01,2016
0 people found
this helpful
I was very pleased to have such an efficient team successfully find me a great tenant and to do the paperwork thoroughly but also quickly. I highly recommend Hurford Salvi Carr. Natalie Harwood was a real pleasure to do business with....
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Comment on agent fees
The going rate but worth it
Was this helpful? Yes
Sep 28,2016
Minithumbup
Angela Kelly
By:
Sep 28,2016
2 people found
this helpful
My experience with Angela Kelly was outstandingly positive. She was proactive, developed a deep understanding of my requirements swiftly, was very responsive, had a good judgement of what would not fit and was explicit about that and continued to support after closure of the contract. I would like to recommend Angela as an agents at any time and am really pleased with her professional attitude....
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Was this helpful? Yes
Sep 27,2016
Minithumbup
Natalie Harwood
By:
Sep 27,2016
0 people found
this helpful
We have been using Hurford Salvi Carr for the last four years to find tenants for us. The staff are always helpful and pleasant and have taken pains to find us tenants who would suit the property. I would highly recommend them....
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Comment on agent fees
Reasonable
Was this helpful? Yes
Sep 26,2016
Minithumbup
Natalie Harwood
By:
Sep 26,2016
0 people found
this helpful
I have been using Hurford Salvi Carr for the past three years for our property in Bloomsbury and have found them to be friendly and efficient . I have been satisfied with the tenants they have found to rent the property and have been fortunate not to have had any void period so far ....
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Was this helpful? Yes
Sep 23,2016
Minithumbup
By:
Sep 23,2016
1 people found
this helpful
What can I say, Phillip is just amazing! The process of renting is always stressful and I have come up against estate agents who have hindered instead of helped me along. Phillip is the exact opposite; attentive, understanding, and always on hand. It was such a pleasure to work with him and I don't say that lightly. I cannot recommend him enough, he has been invaluable to my sanity and I now live in a wonderful property and a great rental price!...
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Comment on agent fees
Adequate and reasonable
Was this helpful? Yes
Sep 22,2016
Minithumbup
Phillip Dowling
By:
Sep 22,2016
1 people found
this helpful
Phil has always been proactive in our property searches and is very easy to work with - a credit to HSC...
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Comment on agent fees
Good
Was this helpful? Yes
Sep 21,2016
Minithumbup
Sam Smith
By:
Sep 21,2016
0 people found
this helpful
Found the perfect property with Sam at Hurford Salvi Carr! We spent the full morning viewing properties and Sam showed us the perfect apartment and was easily the most helpful of all the agents we met. Thanks Sam, will recommend you to anyone who asks...
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Comment on agent fees
Good
Was this helpful? Yes
Nov 04,2015
Minithumbdown
By:
Nov 04,2015
1 people found
this helpful
So far it has been terrible! First they changed the contract after I signed a first copy and paid the first month and deposit. I was promised that I would have been provided with a signed letter from the landlord stating that I would have had an additional year after the end of the term at the same price (letter never arrived and when I reminded I didn't get any answer from them). At the check in the flat was in terrible conditions. Dirty and with several maintence issues. I asked to amend t...
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What agent could do to change your mind?
Be transparent during negotiations Provide timely and quality support to fix maintenance issues Deliver the flat in good cleaning conditions
Attached Files
Comment on agent fees
They even didn't say there was a car box included that I don't need...
Was this helpful? Yes
By: Mason Brooks
Nov 05, 2015
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Dear Michele I am very sorry to hear you have had such a bad experience with Hurford Salvi Carr. We do list customer care very highly within our organisation and have systems and procedures to deal all types of queries and problems. If problems cant be rectified internally the we have a formal complaints procedure which ultimately is dealt with by the property ombudsman. As this is the first I have heard of this issue, I would be happy to meet you in our Limehouse office to discuss or you can ...
Aug 10,2015
Minithumbdown
Mason Brooks
Stephen Hurford
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Aug 10,2015
0 people found
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We assumed we had a solid professional relationship with HSC, but they suddenly refused to return a holding deposit owed to us. We asked HSC to find tenants for our rental property and they informed us they had found some new tenants for 12 months, starting on 19th June. They advised us verbally and in writing that signed documents and a holding deposit of £3000 had been taken and that this was enough security to move forward and move out our existing tenants – a complex business. B...
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Oct 21,2013
Minithumbup
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Oct 21,2013
2 people found
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I had used another local agent in Limehouse to rent my property, but was less than impressed with their service. So contacted Hurford Salvi Carr when I had thoughts about selling. Dealing with them was very easy from the outset. The sales manager knew what he was talking about, and came across as professional and courteous. Not only did they present my flat very well and give good detailed feedback after all viewings, but when negotiating an offer they also gave very good advice that enabled me ...
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Oct 15,2013
Minithumbup
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Oct 15,2013
2 people found
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Recently let my 3 bedroom apartment in Narrow street with Hurfords, the initial meeting with the lettings manager was very productive and to date the property management team appear to be very proficient. Very pleased indeed....
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Oct 15,2013
Minithumbup
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Oct 15,2013
2 people found
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I have been using agents in the E14 area for many years to manage my portfolio of properties. I had heard of HSC but had never previously used them. I appointed them on one of my properties and very quickly made them my lead agent. The staff cant do enough for you and the company from the very top appear to be exceptionally customer focused. Well worth popping in for a coffee with these guys...
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Oct 14,2013
Minithumbup
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Oct 14,2013
2 people found
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never could one say a managing agent was brilliant but on the whole I was happy with the service levels I received from the guys in the basin, the service dipped at the end of 2012 but seems some new members to the team and some reasonably intelligent tradesmen have been introduced, overall no champagne and flowers but in all my years as a renter I couldn\'t say I have been amazed by any agents...
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Oct 09,2013
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Oct 09,2013
3 people found
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This agent is horrible. They give you ridiculous excuses to delay taking action when repairs and problems arises and requested. Few excuses such we lost the email/s, we only have your foreign number (that is after they have been updated numerous times and renting at the same property for 3 years), or they do not reply at all. They do not care at all about the tenants. You will be left hanging for weeks without any updates on your problem. They can\'t be bothered if your toilet is broken, boiler ...
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By: Natalie Doyle
Oct 10, 2013
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Please accept my apologises for the service you have received. I welcome you to contact me or visit the office; I will ensure that I resolve any issues immediately. I will also ensure that I deal with any staff that are not providing the appropriate service รขโ‚ฌโ€œ Natalie Doyle รขโ‚ฌโ€œ Manager of finance & property management รขโ‚ฌโ€œ natalie.doyle@h-s-c.co.uk ...
Aug 27,2013
Minithumbdown
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Aug 27,2013
2 people found
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The first time I am writing a review, though the service of this agency is too bad to ignore it. They do everything to make you sign, afterwards nobody feels responsible for anything....
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By: Mason Brooks
Oct 09, 2013
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I welcome you to call me directly or visit me in my office and I will do everything possible to rectify your situation. If any of my staff have acted wrongfully or if HSC are in breach of contract in anyway it will be dealt with efficiently and in a professional manner. Mason Brooks รขโ‚ฌโ€œ Associate Director ...
Aug 22,2013
Minithumbdown
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Aug 22,2013
7 people found
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It is simply a scandal that a large sum of flat owners\' cash that is paid to secure a high standard of maintenance to their homes is held by unregulated and unprotected managing agents such as HSCPM, who seem to think it is acceptable to introduce fees and penalties as and when it suits them, using an \'excuse\' every time referring to the Leasehold agreement, which in itself was derived from the Commonhold provisions in the 2002 Act which was itself poorly drafted and due for reform. Even ...
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May 22,2013
Minithumbdown
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May 22,2013
5 people found
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I\'ve never actually been that compelled to write a review for anything before. So well done HSC you have actually won the award for being that horrific that I feel the need to tell everyone else! I have rented properties for 13 years now and never have I had such resistance and shocking customer service from another letting agent in all my life. They NEVER ever return phone calls. They NEVER fix anything without persistent hounding for at least 2 months, and in one case it took 4 months. 4 ...
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Mar 08,2013
Minithumbdown
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Mar 08,2013
4 people found
this helpful
Following a extensive search, we found a flat via HSC and Alex was the staff member who showed the flat. He repeatedly failed to deliver the service that he promised, missing appointmets and not getting repaired broken furniture. The flat was dirty and as we couldn\'t occupy the flat (no keys) we were refunded a weeks rent, however with no apology or acceptance of fault. The tenancy was uneventful in spite of the baliffs arriving to take posessions to cover debts of the landlord. We a still wait...
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By: alex
Mar 11, 2013
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I am sorry to hear that you were not satisfied with the level of service you received from Hurford Salvi Carr, we pride ourselves in delivering high customer service and delivering a personal service to each applicant and landlord. We realized there were a few issues at the start of the tenancy and discussed these with you, and responded accordingly. If you would like to discuss the matter please do not hesitate to contact us. Kind Regards Alex Hebditch Deputy Lettings Manager ...
Feb 03,2013
Minithumbup
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Feb 03,2013
4 people found
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I had used Hurford Salvi Carr before as my letting agents and after having done such a good job for 3 years I did not hesitate to employ them again when I came to sell my flat in Limehouse. HSC understand the local market and have great experience amongst their staff. I found dealing with the team easy-going and they understood exactly what I wanted from the sale. Hurford Salvi Carr did a good job sourcing me the exact type of buyer I had wished for and I am happy to recommend their services.&qu...
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Feb 01,2013
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Feb 01,2013
5 people found
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I have been living in the property I rent from Hurford Salvi Carr for just over 6 months. In this period of time I have wasted a significant amount of time trying to contact them to arrange the fixing of problems that we have been experiencing since moving in. One of which being a rooflight which leaks into the property, another being an external door which does not open - in my mind quite significant. The property management team are beyond useless. They promise they will call back, then the ne...
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Dec 04,2012
Minithumbup
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Dec 04,2012
3 people found
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We rented a flat through Jacqui at Hurford Salvi Carr at the end of July. She was incredibly helpful and efficient from the beginning, replying to all our questions very promptly and going over clauses in our contract which we queried. Our flat is managed privately so I can\'t comment on HSC\'s management but we have sent a couple of emails to Jacqui on things which seemed to crossover between agent and management (getting bills for utilities which we thought were contractually included) and...
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Oct 08,2012
Minithumbup
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Oct 08,2012
3 people found
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i recently moved here from nyc and was overwhelmed at the thought of having to find a new flat to rent.. i didn\'t know what the protocol involved and wanted to find a place where i felt comfortable and could make my home.. cora did an excellent job of listening to what i was looking for, sharing interesting things about the areas and staying true to my budget.. within a few simple showings, i found my perfect flat.. she also walked me through the adminstrative process and told me what to ex...
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Sep 19,2012
Minithumbdown
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Sep 19,2012
5 people found
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The letting agent is very helpful. I would rate 5 stars and recommend it to anyone who is looking for housing in London. In contrast, the property management service is very poor. The response from the management team is not useful. When you send them an email regarding the maintenance, they will reply you with an automatically generated message, without any further information. Sometimes they tell you that they are waiting for the response from the landlord. But I wonder if this is true. B...
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What agent could do to change your mind?
Please improve the efficiency of the property management service.
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Sep 13,2012
Minithumbup
Kerry Ward
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Sep 13,2012
2 people found
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Jacqui was particularly helpful in relaying our thoughts on the proposed rent to the landlord. We must have viewed the flat about five times in the course of securing the tenancy and each time, Jacqui attends the flat punctually. She is also extremely friendly. Both Jacqui and Kerry were prompt in responding to our requests eg sending acrocss .pdf versions of the tenancy agreement and floor plans. Highly recommended....
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Sep 07,2012
Minithumbup
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Sep 07,2012
2 people found
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We found the agent to be very efficient and quick when dealing with our tenancy agreement. Everything was sorted out very easily without any difficulty. When its came to moving in, we were met by the inventory lady. Unfortunately, we weren\'t given enough information at this point, eg. no post box key, no pin code for bin, so that would be my only criticism....
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Jul 10,2012
Minithumbup
Kerry Ward
By:
Jul 10,2012
2 people found
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Jacqui and Kerry were very professional and responsive throughout the process, standing out from peer agencies who were frequently the very opposite in both those dimensions....
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Jul 09,2012
Minithumbup
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Jul 09,2012
2 people found
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I rented a flat in the city through Hurford Salvi Carr for 3.5 years till I have just bought a flat through them in Clerkenwell. In both situtations, I was very impressed with the quality of service and professionalism. They have always been friendly and helpful. My rent negotions were usually smooth. After the completion of my purchase, one of their agents whose office is very close to my new flat, offered his help to let traders/deliveries when I am at work during the day. I thought that th...
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Jun 27,2012
Minithumbup
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Jun 27,2012
3 people found
this helpful
We are the new tenants of a dream flat found and let by Alex Hebditch. Alex, representing the landlord, worked tirelessly to get this done. We are on a corporate let which proved somewhat difficult as the people representing us were often unavailable and/or uncooperative. This did not deter Alex. He managed this a constant smile and with the utmost professionalism. Well done Alex!...
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Jun 20,2012
Minithumbup
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Jun 20,2012
2 people found
this helpful
Both agents with whom I worked were the most professional and friendly agents I have worked with in London. The lettings process was handled smoothly, efficiently, and in a timely manner. I was very satisfied that all my questions were answered quickly and all my information was processed without any issues. I would highly recommend this branch to anyone and I highly recommend both of the agents I worked with. It has been a pleasure and I would continue to rent with this company solely because m...
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Jun 07,2012
Minithumbup
Kerry Ward
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Jun 07,2012
2 people found
this helpful
I was very pleased with the service I got from Hurford Salvi Carr. Jacqui was helpful, listened carefully to what I wanted and was energetic in finding somewhere that matched my needs without at any point being pushy. Kerry was very helpful in the process of completing the documentation and smoothing the process of moving in. It\'s a pleasure to be able to recommend them....
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Jun 01,2012
Minithumbup
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Jun 01,2012
3 people found
this helpful
I have really liked the way Hurford Salvi Carr handled the whole process. We had a very fast and reliable service, and Jacqui, the agent, always replied our questions swiftly and very kindly. All the aspects of the moving in process have been carefully handled for us, and even after we moved in, Hurford Salvi Carr kept being responsive to all our enquiries. In general I would rate this experience as very positive....
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May 24,2012
Minithumbdown
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May 24,2012
6 people found
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A worse \'service\' could not have been provided if they tried. Failed to open bank accounts to recieve a service charge, then issued late payment penalties. New point of contact seemd to be introduced every few weeks. Maintenance issues roundly ignored. Rude staff. Massive anomolies in accounting processes, thousands of pounds unaccounted for from service charge budget. Even basic cleaning services not carried out....
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By: HSCPM
Jun 05, 2012
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Whilst not knowing the details the commentator seems to be under some misunderstandings which we would like to clear up. Please contact the property manager for your property and we will attempt to sort out or management@hscpm.co.uk. Thank you ...
May 21,2012
Minithumbup
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May 21,2012
2 people found
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I moved to London from Australia, and was fortunate to engage Alex\'s services. He helped me find exactly the right property for my needs and was particularly patient & diligent in dealing with all of the complexities of the rental contract and the landlord\'s requirements....
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May 09,2012
Minithumbdown
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May 09,2012
4 people found
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Since moving out of the property in middle of March it has nearly been 2 months and yet we are still having to wait to receive our full deposit back despite having confirmation that we are entitled to it. We have to chase constantly and have been told a variety of excuses from Lucy La Rosa and Geraldine Bliss. The worst being that our request had been sitting on Geraldine Bliss\' desk for over 2 days and that she had been too busy to process it. On numerous occasions I have asked for somebody...
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What agent could do to change your mind?
Pay the deposit back on time
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Apr 08,2012
Minithumbdown
By:
Apr 08,2012
4 people found
this helpful
SInce HSC took over the management of our building, communication has been extremely poor, calls are never returned, staff are constantly "off", emails take ages to be answered. All this may not be of much interest to investors - of course. However, repairs take an absurdly long time to be dealt with, resulting in rapid deterioration of the building - and devaluing the property. This includes an effect on the commercial premised below the tenants flats - including leaks etc. All ...
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What agent could do to change your mind?
Communicate effectively. Update tenants on changes Keep up with repairs speedily
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By: sophie w
Oct 04, 2012
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I have sent an email to the email address given above and received no reply at all to this day - it has been 4 months. There has been no other communication either and the existing damage in my flat (tiles falling off wall in shower room - leading to water leaking into shop below) is still not fixed - after 8 months. ...
Mar 16,2012
Minithumbdown
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Mar 16,2012
4 people found
this helpful
Worst property management service I have ever seen in my life. They claimed the flat was refurbished before our move, but it was not even cleaned. And you have struggle for each and every small service atleast for 3 months.... and finally you have to give up. no other option for you....
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Mar 07,2012
Minithumbup
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Mar 07,2012
1 people found
this helpful
Received very professional and courteous service from Jacqui at HSC re: short term let. Evidenced a high degree of customer service and integrity, thanks!...
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Jan 30,2012
Minithumbup
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Jan 30,2012
2 people found
this helpful
After missing out on an apartment I was interested in Alex at Hurford went out of his way to explore every possible opportunity to find me a suitable alternative ultimately finding one in the same building. His personal involvement and attention to detail was unparalleled from beginning to end. Top notch!...
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Aug 19,2011
Minithumbup
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Aug 19,2011
1 people found
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I have had an extremely positive experience working with Hurford Salvi Carr, One Britton Street on the recent letting of my flat in Farringdon. The Lettings Coordinator working on my property was impressively proactive, responsive and efficient, keeping me up to date at all times. My requirements and considerations were fully taken on board, and I was very happy with the outcome of the tenant negotiations. It all went very smoothly, and I was confident that Hurford Salvi Carr always had eve...
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Aug 14,2011
Minithumbup
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Aug 14,2011
2 people found
this helpful
To whom it may concern, I would like to give an five star review for the to the excellent staff in the HSC Britton Street office for the lettings management of my property in Turnmill Street David Salvi's staff which includes Angela Kelly and her colleagues have been very professional and efficient in their lettings arrangements for my flat. I am really pleased to have my flat looked after by HSC staff and will recommend any of my friends to use this company in the future Martin...
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Jul 25,2011
Minithumbdown
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Jul 25,2011
8 people found
this helpful
I had the misfortune of recently living in a flat managed by Hurford Salvi Carr. We were initially mis-sold the flat and were told it was being completely refurbished - not only was it not refurbished, they hadn't even had the carpets and curtains cleaned for us moving in. On moving out they have tried to scam us out of £450 of our deposit with no backup evidence as to what most of the costs are for. This includes a fee for unpaid bills despite us providing all required evidence that ou...
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Mar 16,2011
Minithumbup
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Mar 16,2011
1 people found
this helpful
I have been dealing with Hurford Salvi Carr over the past 6 months whilst searching for my 'dream' property with my partner. Fortunately, due to the excellent, professional and experienced staff we managed to find this. Five star ***** - excellent is the least this company deserves!!!...
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Mar 09,2011
Minithumbup
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Mar 09,2011
2 people found
this helpful
We could not be more pleased with the team at the Limehouse branch who helped us to find a new home for us. They were professional, trustworthy . Thank you again....
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Mar 08,2011
Minithumbdown
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Mar 08,2011
8 people found
this helpful
Absolutely appalling property management - Communication either non existent or not worth the effort. Avoid this firm they're useless!...
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Nov 24,2010
Minithumbup
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Nov 24,2010
1 people found
this helpful
A brilliant service - from start to finish my new house move was clean and easy, the team at Hurford Salvi Carr call me regularly and made the whole transition painless and smooth. ...
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Oct 29,2010
Minithumbup
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Oct 29,2010
3 people found
this helpful
Hurford Salvi Carr were the only estate agent to value my house correctly and made a very good presentation of their services. The staff were helpful, friendly and professional. Thank you all in Limehouse branch....
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Oct 03,2010
Minithumbup
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Oct 03,2010
1 people found
this helpful
We have been extremely pleased with the service we have received from St John street Hurford Salvi Carr sales office. Thank you all ...
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Aug 20,2010
Minithumbdown
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Aug 20,2010
8 people found
this helpful
Avoid at all costs!!! Rude staff, complete and utter incompetence - no one ever returned my calls in the entire time I had dealings with them. Plus they're just downright unprofessional. Bunch of sharks....
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By: marco
Feb 08, 2011
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I have worked for Hurford Salvi Carr for many years as well as in agency for over 23 Years. I was disappointed to read this as we employ very experienced staff and pride ourselves in excellence of service. I was not aware of any dis service but am happy to discuss this, please feel free to contact me on Marco.fugaccia@h-s-c.co.uk. ...
Mar 04,2010
Minithumbdown
By:
Mar 04,2010
7 people found
this helpful
[[EDIT ORIGINAL START]] I have finally managed to get out of my contract with Hurford Salvi Carr Property Management, after what can only be described as some of the worst service I have EVER received. In Summary the property Management portion of the business are: Completely incompetent and often downright rude - I was shouted at by the '...
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Nov 05,2008
Minithumbdown
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Nov 05,2008
8 people found
this helpful
I would never rent out my property through Hurford Salvi Carr Property Management. They manage the block of flats I live in and it take 6 phone calls and uncountable email reminders for them to act. The building has fallen in to disrepair under their management and has devalued substantially in the process. We now have many problems of broken doors and lights, defunct fire alarms and roof leaks. We pay them over ...
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Last updated at 2:29 PM 07/10/2016 by Angela Kelly

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Last updated at 2:29 PM 07/10/2016 by Angela Kelly

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London, EC1M 5NW

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Aldgate
61 Alie Street, London E1 8EB
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Clerkenwell
37-41 St John's Street, London EC1M 4AN
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Clerkenwell
1 Britton Street, London EC1M 5NW
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show all branches (6)
Islington & Shoreditch
227 City Road, London N1 7NA
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Limehouse
9 Branch Road, Limehouse Basin, London E14 9HS
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Office 4
39 Store Street, London WC1E 7DS
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