• Raphael Phillips
    Raphael Phillips
No description for branch.

Concorde House,Grenville Place
Mill Hill
Greater London
NW7 3SA
0203 544 1561

 
Jul 23,2015
Minithumbup
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Jul 23,2015
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I have been using Houseman properties for a few years now and have began relying on them entirely for the smooth running of my property. It really gives me the piece of mind to know that Raphael and his colleague Emma are very thorough when they check tenants and I have had no problems whatsoever. Horseman property also gives me valuable advice regarding general running of the property. I will be using them for a long time to come! Excellent service!...
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Apr 01,2015
Minithumbup
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Apr 01,2015
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We have just moved in to a lovely property and Raphael's assistance and guidance has been invaluable. From our initial enquiry through to collecting keys, Raphael ensured that all of our questions, queries and requests were handled promptly and efficiently. Viewings (many repeat!) were easily arranged and nothing was too much trouble. We highly recommend Raphael and it was such a pleasure to work with him in securing our new home. We thank him sincerely for all his help and patience. A great ag...
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By: Raphael
Apr 01, 2015
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Thank you for the review. You have been a pleasure to work with. We wish you happiness in your new home.....
Mar 13,2015
Minithumbup
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Mar 13,2015
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Thoroughly exceptional service Good communication through a tricky rental due to a joint tenant pulling out last minute Raphael spent many hour and many calls and emails doing his up most to help with the transition to replacement tenant Can not recommend Raphael and Houseman properties enough An absolute pleasure through the generally stressful renting process...
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Feb 09,2015
Minithumbup
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Feb 09,2015
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Raphael and his colleague Emma at Houseman properties were simply superb. They were recommended to through my family, who they had acted for previously, but they earned this endorsement in their work for me. My tenant gave notice on 23rd December but, unperturbed, Raphael sprung into action and within days a number of prospective tenants were viewing. He managed all the arrangements and gave me immediate confidence that I was in great hands letting my flat despite the awkward time of year. W...
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Comment on agent fees
Raphael and Emma are good value. From recent experience there are high-street / chain letting agents who charge more, but do (a lot) less. They are clear and transparent about their fees. I have no qualms in paying them their commission - they earned it!
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By: Raphael
Feb 09, 2015
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Thank you Scott for the testimonial. You have been a pleasure to deal with.....
Feb 02,2015
Minithumbup
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Feb 02,2015
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Dealing with Houseman agents has been simple and straightforward. Raphael is approachable, helpful and reassuring - it seems he is always on call! Replies to messages and emails came promptly even over the Christmas period, which was a refreshing change. Fees for the agency seem relatively high but the service so far has been good including a very thorough check-in inventory - again, a refreshing change....
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Comment on agent fees
In our experience of renting, Houseman\'s fees are relatively high.
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By: Raphael
Feb 02, 2015
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Thank you for your testimonial. I think it is worth pointing out that in fact there are no additional charges once you vacate the property as the checkout report is paid for by the landlord. Most agencies hide this charge. Our agency fees have always been very competitive. On behalf myself and Emma we wish you happiness in your new home.....
Dec 05,2014
Minithumbup
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Dec 05,2014
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Raphael and I didn't even meet face to face, but it wasn't necessary as every correspondence, via text, email or phone conversation, was swift and to the point. Raphael responded to every question immediately and concisely. There was none of the "bullying" tactics I've experienced with Estate Agents previously. I was more than pleased with everything. i have bought and sold and rented many properties and can honestly say that Raphael made this my most painless moving experience to dat...
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Nov 11,2014
Minithumbup
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Nov 11,2014
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As a family we hadn't moved house for 18 years and it was a daunting time as we had sold the house and couldn't find anywhere suitable to buy, We decided to rent in the meantime and this in turn proved more difficult than we had anticipated. I have to say Raphael was what I can only describe as a diamond in assisting us through this, he was on hand via the phone or email and guided us through all the necessary processes. In this day and age it is so rare to get such a personal service and I woul...
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Nov 04,2014
Minithumbup
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Nov 04,2014
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We found the property well mantained. Raphael was always present and available for any our requests/need of informations. Good job....
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Nov 04,2014
Minithumbup
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Nov 04,2014
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The agent was not extremely keen in asking the landlord about a possible rent negotiation. However, all the process went really smooth and fast and we did not have to take care of any annoying details....
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By: Raphael
Nov 04, 2014
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Thank you for your comments. Multiple offers were received on this property at full price, therefore the landlord was not prepared to negotiate the rent. You were the first applicant to place a deposit.....
Sep 23,2014
Minithumbup
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Sep 23,2014
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Raphael was there day and to be honest rather late into the night able to solve our problems, he was able to get us rushed into a property when it became rather urgent for us. We were rather clueless and he was able to help us at every single step of the way in a simple manner. We are very happy with our new apartment and thanks to his help we were able to secure it....
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By: Raphael
Sep 23, 2014
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It was a pleasure to meet you and I wish you success with your studies.....
Sep 18,2014
Minithumbup
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Sep 18,2014
1 people found
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Raphael Phillips at Houseman Properties gives excellent service. As first time landlords we have found him to be particularly helpful in finding the right tenants for us and he is always available, even out of office hours to offer advice and keep us informed....
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Comment on agent fees
Reasonable for the amount of work done.
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Sep 18,2014
Minithumbup
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Sep 18,2014
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Raphael was so helpful and efficient from my very first enquiry about the property. It was very reassuring to know my move was being dealt with in a highly professional and friendly way, no matter how many questions I asked! Thank you Raphael :-)...
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Aug 31,2014
Minithumbup
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Aug 31,2014
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Raphael was efficient and and very organised with our move, the contract detail was seem less and efficient and complimented an all round general great service....
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By: Raph
Sep 12, 2014
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My pleasure.....
Aug 28,2014
Minithumbup
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Aug 28,2014
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Found superb tenants and so delighted the neighbours as well. Not only organised the legal process and paperwork seamlessly but went the extra mile in providing photos of problems needing attention and arranging for necessary work to be done promptly. Responded to questions and requests immediately...
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Comment on agent fees
Standard 10% but we felt he went the extra mile. The personal service was very much appreciated.
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Aug 26,2014
Minithumbup
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Aug 26,2014
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I needed to lease a suitable family property from overseas without personally being able to see the place. Raphael was happy to meet on a Sunday evening with some friends of mine to give a tour of the property and assured me that the property was in a family suitable neighbourhood. And to my delight when I set foot in the home I was very happy with what I had committed myself to without seeing the property first hand. I put my trust in Raphael that he would steer me right, and the trust was well...
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Aug 18,2014
Minithumbup
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Aug 18,2014
1 people found
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My agent was very efficient and feedback on any queries were promptly dealt with. I will glady recommend the company to anyone...
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Aug 17,2014
Minithumbup
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Aug 17,2014
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Having had a couple of bad experiences with your typical high street agent, we were considering going it alone and not using an estate agent. However, we were recommended to Raphael at Houseman Properties having been told he was 'different'. Well, it was a great recommendation as he is extremely professional, very responsive and helpful and knows his market. Your property is not being shown or dealt with by a 19-year old or clueless Saturday staff!! When you call, you always get to speak to some...
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By: Raphael
Dec 04, 2014
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We are delighted to have you as clients.....
Aug 11,2014
Minithumbup
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Aug 11,2014
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Raphael has been helpful and pleasant to work with at all times. He listens well and pays attention to our requirements. He is efficient and always available to answer questions or deal with any difficulties or issues. He works in a professional manner and ensures that transactions are dealt with in a timely fashion. He has worked on our behalf for approximately five years and will continue to do so....
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By: Raphael
Aug 13, 2014
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It's always a pleasure.....
Aug 01,2014
Minithumbup
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Aug 01,2014
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Raphael was extremely efficient and professional - an absolute pleasure to work with. He organised an immediate viewing of the property for us, and as soon as we expressed our desire to rent it, helped us secure this as quickly as possible, and responded to any requests we had thereafter immediately....
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Jul 22,2014
Minithumbup
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Jul 22,2014
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Mr Phillips was a very patient man. He explained the clauses of the contract very clearly to us and was very proactive throughout the whole process. We are very happy with his service and positive attitude towards his clients, definitely a great agent to approach for your housing needs!...
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By: Raphael
Aug 13, 2014
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We wish you happiness in your new home. Thank you for the review.....
Jun 08,2014
Minithumbup
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Jun 08,2014
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Was incredibly helpful in us securing our desired and really helped to make sure the flat was ready for us to move in asap. Even when everything didn't work out as planned with the move in day, Raphael was very understanding and made sure our concerns were sorted without a fuss....
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By: Raphael
Aug 13, 2014
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Thank you Adam you have a lovely family. Enjoy the flat.....
Jun 05,2014
Minithumbup
By:
Jun 05,2014
0 people found
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We found the property on Rightmove and arranged a viewing, the house is exactly what me and my wife are looking for. Viewed the property and liked instantly and all the referencing process and filling up the forms done online, so less hassle to do all the print outs. Signing on the agreement went smooth....
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By: Raphael
Aug 13, 2014
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It was a pleasure to meet you. We wish you happiness in your new home.....
May 28,2014
Minithumbup
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May 28,2014
1 people found
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I was desperately in need of a flat with just days left to find somewhere. Raphael made the whole process extremely easy and clear. He was just an email or phone call away during every step of the process and as this was my first proper move he explained everything in detail. I would recommend his services to anyone without hesitation. Thanks Raphael....
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By: Raphael
Jun 04, 2014
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Thanks Joe. It was a pleasure to help you.....
Apr 14,2014
Minithumbup
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Apr 14,2014
0 people found
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Well we dealt with Raphael in order to find a property to rent and it was a good choice that we got a good property, l would said it is a good agent to dealt with....
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By: Raphael
Apr 15, 2014
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It was a pleasure to deal with you we wish you happiness in your new home.....
Mar 14,2014
Minithumbup
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Mar 14,2014
1 people found
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Excellent experience liaising our new let in Golders Green. Raphael was extremely efficient, clear and worked hard to ensure a speedy turnaround of referencing and documentation so that we could go from placing an offer to moving in in the space of 1week! Thank you....
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By: Raphael
Apr 09, 2014
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Thank you for your testimonial - I wish you happiness in your new flat.....
Mar 11,2014
Minithumbup
By:
Mar 11,2014
1 people found
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Absolutely wonderful and extremely professional from start to finish. Called me immediately that I answered an advert. Saw that property the next day. It was unsuitable. He recommended another one that he showed me the same afternoon which was perfect. Did all the checks immediately and it was all agreed by the next day. I would definitely this agency. They were still answering my emails late into the evening and nothing was too much trouble....
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Mar 09,2014
Minithumbup
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Mar 09,2014
1 people found
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Raphael was extremely helpful from the initial viewing stages, facilitating multiple bookings for different parties and ensuring that we had the best possible opportunity of acquiring the property. He was then exceptionally organized and resourceful when it came to the submission of offer procedure, giving us very clear advice of how to best go about sorting references and the necessary paperwork involved. He was subsequently friendly and welcoming when we went to sign for the property and...
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Mar 07,2014
Minithumbup
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Mar 07,2014
1 people found
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Raphael was excellent throughout the whole process. Very attentive and responded to every request quickly and efficiently. Cannot recommend highly enough!...
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By: Raphael
Mar 14, 2014
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Many Thanks - was a pleasure to work with you. Enjoy your new home.....
Feb 21,2014
Minithumbup
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Feb 21,2014
0 people found
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Raphael was consistently professional and assisted in any way he could to let our property. Communication was fluid. He showed enthusiasm in trying to help us in any way he could. I would definitely recommend his company. Everything was discussed in detail so that all parties were completely clear at every step, at all times....
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By: Raphael
Feb 22, 2014
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Thank you Gill, it's always a pleasure.....
Feb 20,2014
Minithumbup
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Feb 20,2014
0 people found
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Raphael was amazing. He was very professional and made sure me and my partner were able to move into our new property on the requested dates. After dealing with a few other estate agents we are very glad we met Raphael as he was very genuine and helpful. We would like to thank him so much for everything!...
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By: Raphael
Feb 22, 2014
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Thank you Benita I wish you happiness in your new home.....
Areas covered
  • NW11
  • Any Part of North London
  • NW12
  • Hertfordshire
  • NW3
  • Any area we want to
  • NW4
  • NW5
  • NW6
  • NW7
  • WD7
  • WD6
  • HA8

NALS TPOS DPS TDS SAGEagent


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Job vacancies

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Agent Fees

Chargeable to incoming tenants

75.00 pp - referencing
125.00 - admin
Inventory charges varies depending on size of property
Last updated at 11:22 AM 04/02/2016 by Raphael Phillips

Complaints Procedure

No procedure set.
Last updated at 11:22 AM 04/02/2016 by Raphael Phillips
Raphael Phillips Raphael Phillips
Director
121 reviews

About Raphael I have been in property since 1983 in London and Hertfordshire.I only deal with caliber landlords as I offer top quality tenants.My legal paperwork is prepared by a fully qualified paralegal that spe View full profile

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