Goodfellows
4.8/5, 1443 reviews
96% recommended
93% sales valuation accuracy
99% sales fee satisfaction
93% lettings valuation accuracy
91% lettings fee satisfaction



Property Features

Goodfellows has grown, since 1990, from a single office estate agency into a network of closely linked branches established as one of Surrey's premier estate agency and financial services groups. show more Goodfellows has grown, since 1990, from a single office estate agency into a network of closely linked branches established as one of Surrey's premier estate agency and financial services groups.
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Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 93% 99% £24,000 £52,500,000
Lettings 93% 91% £650 £3,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
342 9 692 26 190 5 117 7 48 7
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
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“I have found them to be very helpful. knowled......”

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Jul 14,2022
Minithumbup
By: 'Jeannie'
Jul 14,2022
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I have found them to be very helpful. knowledgeable of the area, professional, quick and efficient. Property was quickly let....
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“I mainly worked with Joel throughout the purc......”

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Jul 11,2022
Minithumbup
Joel
By: 'Matt Wheeler'
Jul 11,2022
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I mainly worked with Joel throughout the purchase of the property and found him to be very helpful indeed and he made sure the process was as open and transparent as possible....
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“Great Team...”

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Jul 09,2022
Minithumbup
Sarah
By: 'Louise'
Jul 09,2022
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Sarah always went above and beyond supporting me in the whole buying process! Thank you for all your help along the way!...
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“The team found a suitable tenant quickly and ......”

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Jul 05,2022
Minithumbup
By: 'Landlord'
Jul 05,2022
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The team found a suitable tenant quickly and efficiently enabling the property to be let with minimal inconvenience. They managed the situation without fuss and little involvement from myself which as a business owner, I welcomed....
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“Omar is a star!, from start to the end he was......”

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Jul 04,2022
Minithumbup
By: 'Daniel'
Jul 04,2022
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Omar is a star!, from start to the end he was there for us. He kept me informed at every step through the process and also was tremendous help to go through contract exchange, he went above and beyond, Thanks Omar!...
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“The Carshalton Beeches branch offers a great ......”

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Jul 01,2022
Minithumbup
By: 'David'
Jul 01,2022
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The Carshalton Beeches branch offers a great service start to finish. Very professional, great communication. Very friendly staff and a pleasure to deal with....
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“Excellent service; professional, respectful a......”

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Jun 27,2022
Minithumbup
By: 'Jill'
Jun 27,2022
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Excellent service; professional, respectful and friendly. Always timely and helpful with responses. Was kept informed at all stages. Very many thanks....
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“Sam and her wonderful team have been amazing,......”

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Jun 26,2022
Minithumbup
By: 'Shelley'
Jun 26,2022
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Sam and her wonderful team have been amazing, they sold our house and kept us informed every step of the way. They are professional, friendly and we would definitely recommend them to anyone, no other Estate agent meets their standard, they outshine the rest by ...
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“Could not fault the service we received from ......”

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Jun 08,2022
Minithumbup
By: 'Gill'
Jun 08,2022
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Could not fault the service we received from Omar from start to finish. He acted professionally throughout, was also quick to respond to any queries and put my mind at ease when moving stress was getting to me! The whole team at Stonecot were friendly ...
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“My name is Stephanie , a family from Hong Kon......”

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May 31,2022
Minithumbup
By: 'HIU MAN STEPHANIE, CHOW'
May 31,2022
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My name is Stephanie , a family from Hong Kong and we just moved to our first new home in UK. We highly appreciate and thank you to Ms. Barbara. She is warm and friendly.She made the process simply and easy to understand for us. ...
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“Louise Jobson was one of the best in the mark......”

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May 26,2022
Minithumbup
By: 'Praburaj JR'
May 26,2022
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Louise Jobson was one of the best in the market, when I was struggling to find the property with garden and drive way within my budget, most of the guys was laughing and said no to me, but she took more care and time for ...
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“Professional and attentive...”

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May 25,2022
Minithumbup
By: 'Vanathi'
May 25,2022
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Goodfellows acting swiftly and professionally to put our property on the market fetching a rental value that represented our house. They found tenants quickly and kept on top of all documentation required as well being available for communication to allow for contracts to start smoothly. ...
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“Give Nelson & Reece a Bonus!...”

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May 23,2022
Minithumbdown
Reece
By: 'Ekene'
May 23,2022
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I would like to single out Nelson and Reece at the Mitcham branch for commendation. They have shown a hands on approach and consistency when it comes to following up the issues, that my husband and I found to be a breath of fresh air (...
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“A very professional service from Goodfellows.......”

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May 19,2022
Minithumbup
By: 'Louise'
May 19,2022
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A very professional service from Goodfellows. The house sold immediately and all my calls and queries were answered promptly and efficiently. I would definitely recommend Goodfellows to sell your property....
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“Top Notch Estate Agent...”

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May 18,2022
Minithumbup
By: 'Hywel'
May 18,2022
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Excellent, savvy, professional and friendly estate agent. Wonderful sales skills, well thought through advice and skillful management of sales process....
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“Great experience...”

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May 16,2022
Minithumbup
Jack
By: 'Farah Khan'
May 16,2022
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Absolute brilliant experience working with the Goodfellows staff and especially Jack when I was selling my property. He kept me updated at each step and liased with the Solicitors to keep things on track. I look forward to working with the whole team again....
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“Great service from good fellow stonehill, esp......”

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May 16,2022
Minithumbup
By: 'Janis'
May 16,2022
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Great service from good fellow stonehill, especially Ellie Darby and Rosie Bolt, was in contact me constantly and was always there to help. Would highly recommend and use again...
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“Fantastic Service...”

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May 13,2022
Minithumbup
Beckie
By: 'Claire Wheatley'
May 13,2022
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The lettings team at Cheam are amazing. I have used Goodfellows in Cheam many times before and they have never let me down with finding excellent tenants. This time I was helped my Mae and Becki. Both girls are equally excellent. Mae kept me up ...
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“Finding us new tenants...”

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Apr 30,2022
Minithumbup
By: 'Sara'
Apr 30,2022
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Found us new tenants quickly and easily - large number of applications that they sorted through before taking viewings - always quick to respond to queries and offer advice...
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“Hi my name is Milen, and we just moved to ano......”

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Apr 24,2022
Minithumbup
By: 'Milen Nechev'
Apr 24,2022
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Hi my name is Milen, and we just moved to another property. I can say that Barbara is our agent! She is extremely keen knowledge for everything and she helped us for everything. I'm really happy to work with her. She is always ready with ...
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“Very happy with the quick actions taken by th......”

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Apr 22,2022
Minithumbup
By: 'Erin Larkin'
Apr 22,2022
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Very happy with the quick actions taken by the team to get my property rented. Thorough with what actions I needed to do. There were minor hiccups which led me to having to deal with tenants direct but the dust has finally settled. Extremely happy ...
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“Good service...”

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Apr 21,2022
Minithumbup
By: 'Winnie'
Apr 21,2022
0 people found
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We are happy with the service that Louise provided to us in guiding us through the renting process. She provided us with the information we need and followed up the case closely....
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“Sam and Ellie were thoughtful and very helpfu......”

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Apr 06,2022
Minithumbup
By: 'Rob'
Apr 06,2022
0 people found
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Sam and Ellie were thoughtful and very helpful throughout our sale. Great communication , very straight forward and easy to contact. Thank you...
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“From the moment that I met Sam Bedford, right......”

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Apr 04,2022
Minithumbup
By: 'Debbie Oberholzer'
Apr 04,2022
0 people found
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From the moment that I met Sam Bedford, right up until the completion date, she worked tirelessly to sell my home. Her valuation was was £130K more than that of another estate agent, and she managed to sell the house for a price way beyond ...
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“Highly Recommend, Excellent Service...”

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Apr 01,2022
Minithumbup
By: 'Geoff'
Apr 01,2022
0 people found
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Would highly recommend Goodfellows.They are true professionals,they kept us fully updated every step of the way ,from start to finish. The whole team at the Stonecot Hill Branch (Samantha, Rosie and Omar)were very helpful, and sorted out any little issue or problem ...
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“Thanks for your help Barbara in finding the p......”

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Mar 30,2022
Minithumbup
By: 'Orhan'
Mar 30,2022
0 people found
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Thanks for your help Barbara in finding the pretty flat for us. Your helpfulness, enthusiasm and professionalism are much appreciated Thank you...
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“Found the process very smooth, finally found ......”

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Mar 28,2022
Minithumbup
By: 'Sophia Farrell'
Mar 28,2022
0 people found
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Found the process very smooth, finally found the house we have been looking for. Would of given 5 stars but found some of the communication quite blunt, especially on the phone. Other than that everyone we spoke to was great Thank you to Keeley for meeting ...
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“Recently we have worked with the Goodfellows ......”

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Mar 21,2022
Minithumbup
David
Tracy
By: 'Sylia G.'
Mar 21,2022
0 people found
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Recently we have worked with the Goodfellows - Raynes Park. We were supported to find an appropriate property for us and also to resolve some issues that came up on the way....
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“Goodfellows were extremely supportive and pro......”

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Mar 20,2022
Minithumbdown
Sarah
By: 'Marina Syrris'
Mar 20,2022
0 people found
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Goodfellows were extremely supportive and professional in what proved to be a prolonged purchase for us as part of a chain. We were dealing with Sarah Pine from the Carshalton Beeches branch who was a true professional, keeping us regularly updated until the end. I ...
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“Working with Lee and Sarah on the sale of our......”

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Mar 16,2022
Minithumbup
Sarah
By: 'Jason'
Mar 16,2022
0 people found
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Working with Lee and Sarah on the sale of our home was an absolute pleasure. They both delivered exactly what they promised from day one and stayed with us through to exchange and completion. I can confirm that selling a house is stressful. That's why ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Goodfellows is a member of The Property Ombudsman Scheme (TPOS) and we aim to provide the highest standards of service to all our customers. To ensure that your interests are safeguarded we have the following complaints procedure in place.
The aim of this process is to resolve all customer issues or concerns as quickly as possible. In the majority of cases we hope that any issues can be resolved quickly and amicably to customers' satisfaction at branch level.
Stage One - Branch Manager
Complaints should, in the first instance, be directed to the Manager of the estate agency branch you have been dealing with. They will endeavour to liaise with you quickly and resolve your complaint immediately, no later than 5 working days from first notification.
Stage Two - Director
Should the local manager not be able to resolve your complaint to your satisfaction, you can refer the matter to the Sales or Lettings Director at head office. Once received your letter will be acknowledged within 3 working days and you will receive a response within 15 working days from receipt of your letter.
Stage Three - Managing Director
If, after you have dealt with the division director, you remain dissatisfied you may address your concerns, in writing, to the Managing Director. Once received your letter will be acknowledged within 3 working days and you will receive a response within 15 working days from receipt of your letter.
The address to write to is:
Tracey-Anne Green,
c/o Goodfellows Estate Agents Limited,
10, The Axis Centre,
Cleeve Road,
Leatherhead,
SURREY,
KT22 7RD
Or email: [email protected]

Stage Four - The Property Ombudsman
If you still remain dissatisfied with the outcome of your complaint after dealing with the Directors, and once you have received a Final Viewpoint letter from the Managing Director, you may approach the Property Ombudsman.
The Property Ombudsman
Milford House, 43 - 55 Milford Street, Salisbury, Wiltshire, SP1 2BP
Tel: 01722 333 306
Email: [email protected]

Details of how to contact the Property Ombudsman will be contained within the Final Viewpoint letter sent as the final response to your complaint. Information can also be found online at www.tpos.co.uk.
- You must make your complaint to the Property Ombudsman within 12 months of the date of our Final Viewpoint letter.
- The Property Ombudsman will not consider your complaint until our internal complaints procedure has been exhausted and you have received our Final Viewpoint letter.
- The Property Ombudsman recommends paying any outstanding fees on a "without prejudice" basis to avoid late-payment charges and/or further action.
Please be aware that a complaint cannot be sent direct to the Ombudsman without first following the internal complaints procedure.
Last updated at 4:10 PM 08/11/2017 by allAgents


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