• Lauren Rutherford
    Lauren Rutherford
  • Russell Quirk
    Russell Quirk
  • James Barton
    James Barton
  • Jonathan Palmer
    Jonathan Palmer
  • Lewis Rossiter
    Lewis Rossiter
  • Louise Maher
    Louise Maher
  • Callum Quirk
    Callum Quirk
  • Anne Coward
    Anne Coward
  • James Boult
    James Boult
  • Paul Taylor
    Paul Taylor
  • Benjamin Reeves
    Benjamin Reeves
  • Ryan Smith
    Ryan Smith
  • Molly Slevin
    Molly Slevin
  • Lisa Karabas
    Lisa Karabas
  • Tatiana Korotkiewicz
    Tatiana Korotkiewicz
  • Jessica Brill
    Jessica Brill
  • Kitty Carroll
    Kitty Carroll
  • Harry Stoner
    Harry Stoner
  • Karen Luckett
    Karen Luckett
  • Sarah James
    Sarah James
  • Ross English
    Ross English
  • Nancy Maher
    Nancy Maher
  • Charles Fernandez
    Charles Fernandez
  • Tim Harper
    Tim Harper
  • Julie Morrissey
    Julie Morrissey
We promise great service or we'll sell your house for free. Our customers love us and we're ranked #1 out of 25,000 estate agents for customer service on AllAgents.co.uk. We're also ranked as the #1 o Read full description...We promise great service or we'll sell your house for free. Our customers love us and we're ranked #1 out of 25,000 estate agents for customer service on AllAgents.co.uk. We're also ranked as the #1 online estate agent and won the 2014 & 2015 award from AllAgents for customer service. 99% of our customers would recommend selling with us. Our latest NPS recommendation rating of +64 compares to a ranking of -15 for the average traditional estate agent (net promoter score Oct 2015).
Dec 09,2016
Minithumbup
By:
Dec 09,2016
0 people found
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My experience with emoov from start to finish has been fantastic, my intital thought with an online agent is that they stick you on right move and leave you to it and I couldn't have been more wrong! What you get for £500 is amazing everything from professional photos to dealing with solicitors is covered. Special mention to Megan Palmer who was an important part of the process, always available on the phone and email and very professional. To summarise... use emoov you will save thousa...
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Amazing value
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Dec 09,2016
Minithumbup
By:
Dec 09,2016
0 people found
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Initially I was unsure about taking the online route when I made the decision to sell my flat but I have absolutely no regrets. In addition to the obvious financial benefit I found it easy and convenient to deal with the sales process online from start to finish and feel I have saved a lot of time and energy doing it this way. I was concerned at the start because I wanted to deal with a person as opposed to a voice on the phone but when Lucia Ghahramani was allocated to my sale all of these...
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Comment on agent fees
Very reasonable fees, very happy.
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Dec 09,2016
Minithumbup
By:
Dec 09,2016
0 people found
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Thank you tom for all you done with the purchase of redesdale.you was a very big help to me with trying to find out info when there was a big lack in communication between solicitors.we really appreciated all your hard work so once again thank you Tracy pugh...
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Comment on agent fees
Not aure as was a buyer not seller
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Dec 09,2016
Minithumbup
By:
Dec 09,2016
0 people found
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Tom is a credit to emoov, I was absolutely disgusted with the delay in the conveyancing and was all set to tell dispense with emoov for good (see additional review). However Tom turned it around, his dedication and tenacity to our sale and purchase went a country mile past what was expected of him. I firmly believe he was responsible for the process not falling through and acted more like a solicitor than an agent. I will be forever grateful to him....
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Comment on agent fees
Good
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Dec 09,2016
Minithumbup
By:
Dec 09,2016
0 people found
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Tatiana proved to be very efficient at obtaining the information required of potential buyers. Very polite and helpful - highly recommended....
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N/A
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Dec 09,2016
Minithumbup
By:
Dec 09,2016
0 people found
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We put our house up for sale in June 2016 and accepted an offer from the first viewing. It has been 6 months to exchange. (Due to buyers hurrendous Solicitors) Lucia has been amazing throughout. She chased Solicitors, buyers Solicitors, the Buyers. Everytime she said she would do something she did! She is definately as asset to your company. When Lucia wasnt in, some of the other staff wernt as quick to follow up but still a good service. The text, email, phone service was amazing for when p...
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Comment on agent fees
Anazing fee. Much cheaper that High Street Agents and a much better service!
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Dec 08,2016
Minithumbup
By:
Dec 08,2016
0 people found
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This has not been the easiest of purchases but all the way through Alice has been outstanding. Her proffessionlism is truly wonderful and how she has put up with me I will never know. I honestly believe that if it wasn't for Alice our purchase would have fallen through. She is a credit to emoov and we can't thank her enough for all she has done for us.I have to mention that the rest of the team are great as well. Thank you Regards Tracey...
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Dec 05,2016
Minithumbup
By:
Dec 05,2016
0 people found
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Our experience with emoov has been fantastic. San has always bee very quick to get back to us with any questions we had and is always polite and professional on the phone. Couldn't do enough for us. We found emoov to be very helpful with organising our viewing and negotiating our sale. Communication was the best thing about them. Being reasonably priced is a bonus....
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Comment on agent fees
Much cheaper than high street estate agent and I feel we got a better service too!
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Dec 04,2016
Minithumbup
By:
Dec 04,2016
0 people found
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I've had a few dealings with estate agents over the years and find that most of them don't listen to my requirements, appear to drag people in off the street for viewings and not so long ago one had the audacity to say that I have two officers on the table, take one!...
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Comment on agent fees
Good
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Dec 02,2016
Minithumbup
By:
Dec 02,2016
0 people found
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The team at Emoov have to be one of the best customer service teams i have encountered. From the initial enquiry to getting our house up for sale it was seamless and advice was given at every step. Hayley was excellent at getting us set up and then Alice progressed the sale with communication and gentle nudges to the solicitors along the way helping to keep things moving. We put our house on the market and sold it within a short time and for more than what we would have expected. I have to s...
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Comment on agent fees
Appreciated up front with no additional charges
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Dec 02,2016
Minithumbup
By:
Dec 02,2016
0 people found
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Our property has just gone live with eMoov, and Tatiana has been a brilliant help throughout the whole process so far. She's been very attentive, friendly and professional and she's helped to get us live before Friday evening which is what we were aiming for. Thanks Tatiana!...
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Comment on agent fees
Excellent pricing
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Dec 01,2016
Minithumbup
By:
Dec 01,2016
0 people found
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I am so pleased I went with EMoov to sell my home! Brilliant customer service and advice. My main Agent was Lucia Ghahramani and can't express just how helpful and professional she was! Always on hand to answer my calls, even at weekends! Lucia guided me through the sale of my house and ultimately kept my stress levels down as she was always the other end of the phone when I needed advice! I was super surprised when I had an offer on my house after only 3 weeks on the market so I was very impres...
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Comment on agent fees
Extremely impressed with the Agent's Fees. Would recommend!
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Dec 01,2016
Minithumbup
By:
Dec 01,2016
0 people found
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I can't believe the enormous difference between my previous Estate Agent and going with eMoov! The level of service I have received has been a breath of fresh air - prompt, efficient and professional. Lucia Ghahramani in particular has been an absolute star! Our chain collapsed twice and the process has been full of ups and downs and she has been helpful and understanding the whole way through. She has showed compassion when I was tearing my hair out and I can't thank her enough....
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Dec 01,2016
Minithumbup
By:
Dec 01,2016
0 people found
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Emoov made the whole thing a lot easier than traditional estate agents.Lucia always got back to me swiftly,nothing seemed too much trouble,even though the whole process was a few months,due to the house I was originally buying pulling out.Thanks again Lucia! 10/10....
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Comment on agent fees
Fees fantastic,saved nearly £2000 on a local agents original quote
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Nov 30,2016
Minithumbup
By:
Nov 30,2016
0 people found
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Lisa has been really great and helpful and kind in assisting with all matters relating to my property. She made me feel someone was really trying to facilitate my wishes which has been much much appreciated. Thank you....
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Nov 30,2016
Minithumbup
By:
Nov 30,2016
0 people found
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On both occasions during the last couple weeks I have had support from Lisa Karabas the information provided and progress updates have been very helpful and the related service always efficiently implemented....
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Comment on agent fees
Agency fees, especially in the event of a successful sale are sharply competitive with those of traditional agencies. Have already recommended the agency to a friend.
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Nov 29,2016
Minithumbup
By:
Nov 29,2016
0 people found
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A real pleasure to work with Charles. He explained is the best possible and most simplest way how Emoov and himself would go about the sale process. Really direct and straight-forward without the stockbroker look and feel needed....
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Comment on agent fees
Good to have all fees and services in a one stop shop approach.
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Nov 28,2016
Minithumbup
By:
Nov 28,2016
0 people found
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Only have good things to say foe emoov. This was the first time we have bought a house and was a very stressful experience as you can imagine. Abi Crossley has been excellent, helping us throughout, explaining everything and replying promptly to all our queries. Quick, kind, organized and always available!...
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Nov 28,2016
Minithumbup
By:
Nov 28,2016
0 people found
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Excellent Service, better than the high street Estate Agents. Love the online management for viewings diary, checking photos etc Instant messages to and from viewers and access to feedback and offers. The after offer services is excellent, Harry Stoner was at the end of the phone ready to help and liaise with Solicitors and other Estate Agents in the chain right up to exchange and completion. The cost benefits to choosing Emoov are worth it, we saved compared to the high street agents. We hi...
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Comment on agent fees
Agent fee's where excellent we saved loads going with Emoov and still received great service.
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Nov 28,2016
Minithumbup
By:
Nov 28,2016
0 people found
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Have to say I'm beyond impressed with the service I've received from emoov! James & Lisa have been super helpful. I work in the world of online media and emoov's website is fantastic. Why waste your money with a traditional agent when you can use emoov. I would highly recommend this service....
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Comment on agent fees
Good fees
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Nov 27,2016
Minithumbup
By:
Nov 27,2016
0 people found
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Adam Cast was really helpful, polite and did a fantastic job with the photos. Really impressed. Then, the follow-up chat I had with Bryan Powis was helpful, and he told me everything I needed to know to get things moving. Really satisfied with eMoov as business, and proud to say they're from Brentwood (where I live)....
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Comment on agent fees
Very good (they had a deal on this month too).
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Nov 27,2016
Minithumbdown
By:
Nov 27,2016
0 people found
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This is the review that I sent to eMoov, I have omitted the names of the people I was involved with. Just to provide context, I purchased a property from a seller who used eMoov as their agent. I have found your service, levels of trust and professionalism to be extremely poor throughout the whole process and indeed, as first time buyers, have found that the 'Γ‚β‚¬Γ‚Λœservice' I received only added to the intense pressure and stress of what should have been a relatively straight forward tran...
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Nov 25,2016
Minithumbup
By:
Nov 25,2016
0 people found
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We are extreamly pleased that our property is now under offer, overall communication and customer service has been good with all of the members of the team that we have dealt with so far....
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Comment on agent fees
Good value for money
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Nov 25,2016
Minithumbup
By:
Nov 25,2016
0 people found
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So far we have had a great selling experience from eMoov, for much less than we would have been charged by a high street estate agent. Confirming viewings online at our convenience was easy, as was using the online dashboard to manage the property advert, as well as keep track of viewing appointments. Since agreeing the sale of our property, we have been kept up-to-date with the progress by Will, our Sales Progressor, who has been happy to answer questions and nudge people when necessary. I'd re...
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Nov 24,2016
Minithumbup
By:
Nov 24,2016
0 people found
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Many thanks you very quick and very helpful and we got there. Please thank every one who gave us assistance. Regards Pat and Ken Davison...
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Comment on agent fees
good Ken and Pat Davison
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Nov 24,2016
Minithumbup
By:
Nov 24,2016
0 people found
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This is the first time I have sold a house so I wasn't sure on anything I needed to do but Alice made the whole process very easy for me. She is very helpful and efficient!!! Thank you Alice for all your help....
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Comment on agent fees
Can't complain at all I feel I got great service at a great price
Was this helpful? Yes
Nov 23,2016
Minithumbup
By:
Nov 23,2016
1 people found
this helpful
Sam has been great to work with on the sale of our property. Sam has a friendly approach and keeps me updated and very knowledgable on the process. Thank you for your fantastic service Sam!...
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Comment on agent fees
Good
Was this helpful? Yes
Nov 23,2016
Minithumbup
By:
Nov 23,2016
1 people found
this helpful
Our house sale could not have gone smoother with emoov. The entire processes was very quick and efficient. We would definitely use them again, and can not recommend them enough. Megan, who was our contact was outstanding. She was very responsive, and pro active with her communication, and went above and beyond to make everything as easy as possible for us. We had a particularly trying time with aspects of our move (through no fault of emoov) and I strongly believe we wouldn't have got through it...
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Comment on agent fees
Very reasonable price for service recuved.
Was this helpful? Yes
Nov 23,2016
Minithumbup
By:
Nov 23,2016
1 people found
this helpful
Buying a house through emoov has been excellent due to their level of service. I have found Will (sales negotiator and progressor) to be honest, supportive and helpful during a process which can be very stressful! His patience and understanding has gone above and beyond! He has created a trusting professional relationship....
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Comment on agent fees
N/a
Was this helpful? Yes
Nov 23,2016
Minithumbup
By:
Nov 23,2016
3 people found
this helpful
I would like to thank the team at emoov for making my sale happen. Excellent service throughout. Julie very patient in the beginning when I couldn't access the system. Harry when my property went live. Sceptical at first selling on line but a very positive experience. Once again thank you...
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Comment on agent fees
Excellent service excellent price
Was this helpful? Yes

DPS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
13 1 5 0 1186 7 220 4 79 3

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Agent Fees

eMoov.co.uk are the UK's No 1 estate agent for customer service.
We offer a typical fee of just Β£679 including VAT as opposed to a high fee on completion which is the way that traditional agents charge.

We advertise on all of the UK's biggest and busiest property websites such as Rightmove, Zoopla and Prime Location plus dozens more.

Our customer service is exceptional. AllAgents place us within the top 0.3% of all UK estate agents.
Last updated at 10:32 AM 02/11/2016 by allAgents

Complaints Procedure

No procedure set.
Last updated at 10:32 AM 02/11/2016 by allAgents

Firm rankings



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New North House, Ongar Road, Brentwood CM15 9BB
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