Emoov

4.88/5 rating 1928 reviews
  • 75% valuation accuracy
  • 98% recommend
  • 98% fee satisfaction
  • Staff picture
    Anne
  • Staff picture
    Ryan
  • Staff picture
    Lisa
  • Staff picture
    Tatiana Korotkiewicz
  • Staff picture
    Karen
  • Staff picture
    Sarah
  • Staff picture
    Ross
  • Staff picture
    Julie
  • Staff picture
    Leigh Smith
  • Staff picture
    Nathan
  • Staff picture
    Abi
  • Staff picture
    Holly
  • Staff picture
    Isobel
  • Staff picture
    Chloe
  • Staff picture
    Alex
  • Staff picture
    Molly
  • Staff picture
    Lauren
  • Staff picture
    Debbie
  • Staff picture
    Naomi
  • Staff picture
    Kayleigh
  • Staff picture
    Alfie
  • Staff picture
    Andrew
  • Staff picture
    Kay
  • Staff picture
    Ben
  • Staff picture
    Ben
Customer service is our passion and the central plank around which our
founder built the eMoov estate agency business. It's been a hard slog but
we have just achieved the incredible accolade of being rated as the UK's
Number 1 estate agent for customer service of over 25,800 branches.

This cements our unique proposition as being the best estate agent in the
country coupled with a very attractive, low fixed fee and 24/7 platform
technology that truly empowers our customers.

Estate agen Read full description...Customer service is our passion and the central plank around which our
founder built the eMoov estate agency business. It's been a hard slog but
we have just achieved the incredible accolade of being rated as the UK's
Number 1 estate agent for customer service of over 25,800 branches.

This cements our unique proposition as being the best estate agent in the
country coupled with a very attractive, low fixed fee and 24/7 platform
technology that truly empowers our customers.

Estate agency needed to be better. Now it is.
Emoov

Copenhagen House5-10 Bury Street
London
Greater London
EC3A 5AT
0333 300 2526

update staff | update details | add a branch

“Unprofessional. Unethical. Apathetic and incompetent....”

Nov 23,2018
Minithumbdown
By: 'Katie'
Nov 23,2018
1 people found
this helpful
Emoov failed to deliver a service at any level. The agent who valued and photographed my house was late on both occasions. They couldn't market my property because there was an 'issue' with my account. I rang 13 times in two days and sent 12 emails ...
read full review
Comment on agent fees
Overpriced for what they delivered.
Feature this review Comments (0) Report abuse Print review
Was this helpful? Yes

“Great Service from Emoov and Ali...”

Nov 20,2018
Minithumbup
By: 'Adeel'
Nov 20,2018
0 people found
this helpful
The service from Ali was perfect in every sense. He gave me a realistic valuation before and after refurbishment and knew my area very well. I highly recommend him if you need a proper property consultant in Stratford and Plaistow....
read full review
Feature this review Comments (0) Report abuse Print review
Was this helpful? Yes

“Great job...”

Nov 19,2018
Minithumbup
By: 'Richard'
Nov 19,2018
0 people found
this helpful
Great services from start to finish from Jonathan Fleet our appointed agent. Jonathan was knowledgeable and efficient and with the support of the Emoov team in the office the sale went smoothly within a few weeks. I achieved a price that the local estate agents ...
read full review
Comment on agent fees
All good as described
Feature this review Comments (0) Report abuse Print review
Was this helpful? Yes

“Dont use they will just lie to you through your selling process...”

Nov 19,2018
Minithumbdown
By: 'Do no use !!! Been warned !!'
Nov 19,2018
1 people found
this helpful
Just made a phone call to emoov to find out what the crack was, was then lied to 3 times in a row this is not the first time either been having problems with emoov for 1.5 years, they use ghost buyers to keep you with them ...
read full review
Comment on agent fees
Bad pester you but cant be arsed to let you know the position of your property
Feature this review Comments (0) Report abuse Print review
Was this helpful? Yes

“Really poor service all round...”

Nov 07,2018
Minithumbdown
By: 'Karen'
Nov 07,2018
0 people found
this helpful
Emoov Were full of attention when we signed up and then we barely heard from them now are you didn't Tom Fitch appears to have disappeared and they haven't put anyone else in touch with us. When I email I always get a ...
read full review
Comment on agent fees
The agents fees are a complete and utter waste of money.
Feature this review Comments (0) Report abuse Print review
Was this helpful? Yes

“Outstandingly patient and helpful....”

Oct 22,2018
Minithumbup
Staff profile picture
Lisa
By: 'Norman Williamson'
Oct 22,2018
1 people found
this helpful
Lisa went beyond the call of duty to assist my wife and I to get our house listed. Within one hour she had us up and running. She was amazingly patient and helpful. Well done Lisa, you're a good lady and thank you so ...
read full review
Feature this review Comments (0) Report abuse Print review
Was this helpful? Yes

“Bad service...”

Oct 09,2018
Minithumbdown
By: 'Thorn'
Oct 09,2018
1 people found
this helpful
Dont belive all the hype. I arranged a valuation on Tuesday for 10.00 on 6th October. I got an email confirmation stating that I would receive a call to discuss what happens next. By 5th - no call, so I rang them myself. Adviser couldn't ...
read full review
Feature this review Comments (0) Report abuse Print review
Was this helpful? Yes

“Cost me an awful lot of money for nothing...”

Oct 03,2018
Minithumbdown
By: 'George'
Oct 03,2018
0 people found
this helpful
Emoovs inability to control their vendor led to me losing £350 with in a matter of 24hrs. Monday evening I viewed the property Tuesday morning I made the offer in which I said I would exchange in 10 days (very fast for a normal transaction), in the ...
read full review
Comment on agent fees
can't comment on fees
Feature this review Comments (0) Report abuse Print review
Was this helpful? Yes

“Highly professional!...”

Oct 01,2018
Minithumbup
By: 'Red'
Oct 01,2018
0 people found
this helpful
Jonathan Fleet has been great to work with during the selling of our house. He has shown enthusiasm, honesty, reliability and courtesy throughout the process. His knowledge of the local market and his professionalism have made the whole selling experience easy and stress-free and I ...
read full review
Comment on agent fees
Good
Feature this review Comments (0) Report abuse Print review
Was this helpful? Yes

“DA1 - Jonathan Fleet - Brilliant...”

Sep 30,2018
Minithumbup
By: 'Robert Lang'
Sep 30,2018
1 people found
this helpful
I was slightly hesitant to use an online estate agent, so I decided to go with one of the top named high-street agents. I swapped to Emoov, 9 days in. I received a better service from Jonathan Fleet and his team in the first 2 days and ...
read full review
Comment on agent fees
Good
Feature this review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Jonathan Fleet
Sep 30, 2018
View all comments (1)
Thank you Rob it is very much appreciated. ...

“Great experience from start to finish...”

Sep 26,2018
Minithumbup
Staff profile picture
Holly
By: 'Mr & Mrs O'Farrell'
Sep 26,2018
0 people found
this helpful
This is the second time of using Emoov & we will most certainly be using them again. What you get for your money is exceptional and no different from an agent on the high street just without the massive bill at the end of it. ...
read full review
Comment on agent fees
Brillant, Don't change them!
Feature this review Comments (0) Report abuse Print review
Was this helpful? Yes

“Simply Sorted...”

Sep 11,2018
Minithumbup
Staff profile picture
Isobel
By: 'Stewponey'
Sep 11,2018
0 people found
this helpful
I had cause to use the live chat today and speak with Isobel. Simply sorted all my questions, polite and to the point nothing phased her and it was a pleasure messaging with her....
read full review
Feature this review Comments (0) Report abuse Print review
Was this helpful? Yes

“email exchange...”

Sep 04,2018
Minithumbup
Staff profile picture
Molly
Staff profile picture
Gregory
By: 'Al'
Sep 04,2018
0 people found
this helpful
Molly picked up a question I had left on live chat the previous evening and dealt with it swiftly. Her communications by email were clear and helpful, thank you. Emoov have been a great agent through my sale process. Gregory Keniston took great photos and ...
read full review
Comment on agent fees
Excellent value
Feature this review Comments (0) Report abuse Print review
Was this helpful? Yes

“Very helpful...”

Aug 28,2018
Minithumbup
Staff profile picture
Isobel
By: 'Simonstery'
Aug 28,2018
0 people found
this helpful
Isobel was very helpful in negotiating with potential buyers. Great service and great communication! Would definitely recommend her and Emoov....
read full review
Feature this review Comments (0) Report abuse Print review
Was this helpful? Yes

“Super helpful...”

Aug 27,2018
Minithumbup
Staff profile picture
Lisa
By: 'Paul F'
Aug 27,2018
0 people found
this helpful
Started a chat to confirm that I had all my DD documentation correct and Lisa checked quickly and advised me of what I needed to add. When I didn't have one doc to hand, she called me and quickly talked me through the ID ...
read full review
Feature this review Comments (0) Report abuse Print review
Was this helpful? Yes

“Molly Haley - Excellent offer and progression service...”

Aug 24,2018
Minithumbup
Staff profile picture
Molly
By: 'Paul Hunter'
Aug 24,2018
0 people found
this helpful
Emoov, and in particular, Molly Haley were excellent in managing my property from sale through to completion. We had some issues in our chain and Molly Haley was just excellent at chasing and pushing things through on our behalf Thanks to all...
read full review
Comment on agent fees
Fees were great, £795 all in was just unbeatable Emoov also have a great reputation
Feature this review Comments (0) Report abuse Print review
Was this helpful? Yes

“Excellent all round...”

Aug 22,2018
Minithumbup
Staff profile picture
Isobel
By: 'Steve E'
Aug 22,2018
0 people found
this helpful
It is a stressful time buying a house and we felt particularly apprehensive when dealing, for the first time, with an online agency. We need not have worried - the service that we have received has been excellent and Isobel has been a pleasure to ...
read full review
Comment on agent fees
Not applicable
Feature this review Comments (0) Report abuse Print review
Was this helpful? Yes

“Friendly and Knowledgeable...”

Aug 22,2018
Minithumbup
Staff profile picture
Ben
By: 'Charlotte'
Aug 22,2018
0 people found
this helpful
Felt at ease right from the start, and Ben really helped make me confident that our property would have everything it needed to be seen! Great advice on our property search, as well as the best way to sell ours. Thank you!...
read full review
Comment on agent fees
Very good value for money
Feature this review Comments (0) Report abuse Print review
Was this helpful? Yes

“Ben Allen is an excellent agent with excellent customer service, especially with tech queries....”

Aug 21,2018
Minithumbup
Staff profile picture
Ben
By: 'Nicola Gardiner'
Aug 21,2018
0 people found
this helpful
Ben is an asset to the Emoov team. I recommend his excellent, efficient and friendly approach. Thank you for your help and support with the sale of our house....
read full review
Comment on agent fees
Very competitive fees.
Feature this review Comments (0) Report abuse Print review
Was this helpful? Yes

“Brilliant....”

Aug 19,2018
Minithumbdown
Staff profile picture
Holly
Staff profile picture
Gregory
By: 'Jonathan / Trish.'
Aug 19,2018
0 people found
this helpful
Holly and Gregory were brilliant. Lovely to work with and great communication throughout. Thanks to you both and would recommend you both highly....
read full review
Feature this review Comments (0) Report abuse Print review
Was this helpful? Yes

“Great communication from Isobel...”

Aug 18,2018
Minithumbup
Staff profile picture
Isobel
By: 'Mel'
Aug 18,2018
0 people found
this helpful
Great friendly advise and very prompt on communication.i found emailing a better way of communicating rather then been put through to a call centre...
read full review
Comment on agent fees
N/a
Feature this review Comments (0) Report abuse Print review
Was this helpful? Yes

“Excellent Service even for Buyers...”

Aug 18,2018
Minithumbup
Staff profile picture
Chloe
By: 'Vijay'
Aug 18,2018
0 people found
this helpful
Dealing with Emoov for my current purchase was a wonderful experience. I have used both online and traditional estate agents in the past and can say the service offered by emoov was best of both. Chloe Cook was very approachable all through the transaction. Especially ...
read full review
Comment on agent fees
As a Buyer was not involved in any fee
Feature this review Comments (0) Report abuse Print review
Was this helpful? Yes

“Excellent service...”

Aug 17,2018
Minithumbup
Staff profile picture
Ryan
By: 'Davor'
Aug 17,2018
0 people found
this helpful
I was at first hesitant to go for an online agent, but was so pleasantly surprised to discover how professional Emoov were throughout the process. They were quick to respond and take action to progress the sale, and offered support working as a team. It ...
read full review
Comment on agent fees
The fees are very competitive, lower than many other agents, and I think Emoov is probably the best option for any property seller.
Feature this review Comments (0) Report abuse Print review
Was this helpful? Yes

“Getting me on the Market...”

Aug 16,2018
Minithumbup
Staff profile picture
Nathan
By: 'Marie Casey'
Aug 16,2018
1 people found
this helpful
Many Thanks to Nathan for explaining each stage and helping me get my property on the market. Very Much appreciated....
read full review
Feature this review Comments (0) Report abuse Print review
Was this helpful? Yes

“Brilliant...”

Aug 16,2018
Minithumbup
Staff profile picture
Nathan
By: 'dgowl'
Aug 16,2018
0 people found
this helpful
Nathan keeps you informed throughout which in my opinion is very good customer service. Hes friendly and helpful. Emoov have been great with me, couldnt ask for more! Thanks to all the team at emoov!...
read full review
Comment on agent fees
Well priced in a competitive market
Feature this review Comments (0) Report abuse Print review
Was this helpful? Yes

“Great once again...”

Aug 15,2018
Minithumbup
Staff profile picture
Isobel
By: 'CHurst'
Aug 15,2018
0 people found
this helpful
Efficient, effective and polite. Isobel understands the need for good customer service and how to deliver it. 5 stars. Lead by example....
read full review
Feature this review Comments (0) Report abuse Print review
Was this helpful? Yes

“buyer for property in Leeds...”

Aug 15,2018
Minithumbup
Staff profile picture
Lauren
By: 'Ana'
Aug 15,2018
1 people found
this helpful
Ryan had initially handled the case with Lauren joining the "2-man" team half way through the process. Both had been extremely helpful throughout and efficiently seeing through any queries that may have arisen. Always pleasant to speak to no matter how trivial the ...
read full review
Feature this review Comments (0) Report abuse Print review
Was this helpful? Yes

“No Show...”

Aug 13,2018
Minithumbdown
By: 'Buzz276'
Aug 13,2018
1 people found
this helpful
Very disappointed. Valuer did not turn up. Made excuse after I messaged and called saying they could not contact me but I managed to call them and also my email was available. They did not have a reply to that. They said they did try ...
read full review
Feature this review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Julie Morrissey
Aug 15, 2018
View all comments (1)
Good afternoon Buzz276, I am disappointed to read of your experience. I would like to look into this further, but I am unable to locate your file using the details that you have provided here. Would you be able to email me at julie.morrissey@emoov.co.uk with further details? Many thanks Julie Morrissey Customer Service Manager at Emoov ...

“Brilliant Service...”

Aug 06,2018
Minithumbup
Staff profile picture
Mark
Staff profile picture
Isobel
By: 'shepsixty6'
Aug 06,2018
0 people found
this helpful
Had a great valuation from Mark and outlined and explained everything very nicely. He also did great with the follow up service to make sure I knew how the sale would progress. Brilliant customer service from Isobel Brown as she helped and guided me through ...
read full review
Feature this review Comments (0) Report abuse Print review
Was this helpful? Yes

“Good start, not so good middle and end...”

Aug 02,2018
Minithumbup
Staff profile picture
Ben
By: 'Cameron'
Aug 02,2018
1 people found
this helpful
We found the beginning of the moving process with Emoov to work very well for us. Ben Allen came over a couple of days after we requested a valuation and, as we knew we wanted to list with Emoov already, did the photos there and ...
read full review
Comment on agent fees
Fees were excellent, paid up front and had no hidden extras.
Feature this review Comments (0) Report abuse Print review
Was this helpful? Yes
Areas covered
  • CM15

DPS




Review statistics

From Landlords From Tenants From Vendors From Buyers Other
16 2 6 0 1450 21 306 5 112 10

Fees

Emoov are the UK's No 1 Estate Agent for customer service.

We offer a typical fixed fee from just £895 including VAT as opposed to a high fee on completion which is the way that traditional agents charge.

We advertise on all of the UK's biggest and busiest property websites such as Rightmove, Zoopla and Prime Location plus dozens more.

Our customer service is exceptional. AllAgents place us within the top 0.3% of all UK estate agents.
Last updated at 17/07/2018, 11:36 AM by allAgents

Complaints Procedure

No procedure set.
Last updated at 11:36 AM 17/07/2018 by allAgents
Staff picture Anne
(13)

Staff picture Ryan
(69)

Staff picture Lisa
(53)

Staff picture Tatiana Korotkiewicz
(49)

Staff picture Karen
(8)

Staff picture Sarah
(102)

Staff picture Ross
(77)

Staff picture Julie
(7)

Staff picture Leigh Smith
(27)

Staff picture Nathan
(47)

Staff picture Abi
(15)

Staff picture Holly
(17)

Staff picture Isobel
(6)

Staff picture Chloe
(5)

Staff picture Alex
(2)

Staff picture Molly
(15)

Staff picture Lauren
(1)

Staff picture Debbie
(0)

Staff picture Naomi
(0)

Staff picture Kayleigh
(0)

Staff picture Alfie
(0)

Staff picture Andrew
(0)

Staff picture Kay
(0)

Staff picture Ben
(3)

Staff picture Ben
(0)

Staff picture Christopher
(0)

Staff picture David
(0)

Staff picture Diane
(0)

Staff picture Gregory
(2)

Staff picture James
(0)

Staff picture Mani
(0)

Staff picture Mark
(1)

Staff picture Matthew
(0)

Staff picture Navjeet
(0)

Staff picture Robert
(0)

Staff picture Thomas
(0)

Staff picture James
(0)

Staff picture Abigail
(0)

Staff picture Seyi
(0)

Staff picture Kaya
(0)

Staff picture Awat
(0)

Staff picture Arjun
(0)

No image available Gareth
(1)

No image available Jonathan
(2)

Upload your photo Lesley
(1)

Upload your photo Tom
(1)

Upload your photo All
(1)

Upload your photo Richard
(1)

Upload your photo Germaine
(1)

Upload your photo Ali
(1)

Upload your photo Katie
(1)

Firm rankings


Overall

Opening hours


  • Monday: 08:00 - 20:00
  • Tuesday: 08:00 - 20:00
  • Wednesday: 08:00 - 20:00
  • Thursday: 08:00 - 20:00
  • Friday: 08:00 - 20:00
  • Saturday: 09:00 - 17:00
  • Sunday: 10:00 - 16:00


More Links


.
As Seen On

Find the Best Agent to
Sell or Rent Your Home

Search by
Useful information
About allAgents
For agents
Facebook Twitter Google+ Instagram LinkedIn