Emoov

4.89/5 rating 1909 reviews
  • 76% valuation accuracy
  • 98% recommend
  • 98% fee satisfaction
  • Staff picture
    Anne
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    Ryan
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    Lisa
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    Tatiana Korotkiewicz
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    Karen
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    Sarah
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    Ross
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    Julie
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    Leigh Smith
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    Nathan
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    Abi
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    Holly
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    Isobel
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    Adnan
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    Anthony
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    Ashok
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    Chloe
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    Alex
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    Molly
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    Lauren
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    Michael
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    Debbie
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    Naomi
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    Kayleigh
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    Alfie
Customer service is our passion and the central plank around which our
founder built the eMoov estate agency business. It's been a hard slog but
we have just achieved the incredible accolade of being rated as the UK's
Number 1 estate agent for customer service of over 25,800 branches.

This cements our unique proposition as being the best estate agent in the
country coupled with a very attractive, low fixed fee and 24/7 platform
technology that truly empowers our customers.

Estate agency needed Read full description...Customer service is our passion and the central plank around which our
founder built the eMoov estate agency business. It's been a hard slog but
we have just achieved the incredible accolade of being rated as the UK's
Number 1 estate agent for customer service of over 25,800 branches.

This cements our unique proposition as being the best estate agent in the
country coupled with a very attractive, low fixed fee and 24/7 platform
technology that truly empowers our customers.

Estate agency needed to be better. Now it is.
Emoov

Copenhagen House5-10 Bury Street
London
Greater London
EC3A 5AT
0333 121 4950

“ Brilliant.... ”

Aug 19,2018
Minithumbdown
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Holly
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Gregory
By: 'Jonathan / Trish.'
Aug 19,2018
0 people found
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Holly and Gregory were brilliant. Lovely to work with and great communication throughout. Thanks to you both and would recommend you both highly....
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“ Great communication from Isobel... ”

Aug 18,2018
Minithumbup
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Isobel
By: 'Mel'
Aug 18,2018
0 people found
this helpful
Great friendly advise and very prompt on communication.i found emailing a better way of communicating rather then been put through to a call centre...
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N/a
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“ Excellent Service even for Buyers... ”

Aug 18,2018
Minithumbup
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Chloe
By: 'Vijay'
Aug 18,2018
0 people found
this helpful
Dealing with Emoov for my current purchase was a wonderful experience. I have used both online and traditional estate agents in the past and can say the service offered by emoov was best of both. Chloe Cook was very approachable all through the transaction. Especially ...
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Comment on agent fees
As a Buyer was not involved in any fee
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“ Excellent service... ”

Aug 17,2018
Minithumbup
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Ryan
By: 'Davor'
Aug 17,2018
0 people found
this helpful
I was at first hesitant to go for an online agent, but was so pleasantly surprised to discover how professional Emoov were throughout the process. They were quick to respond and take action to progress the sale, and offered support working as a team. It ...
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Comment on agent fees
The fees are very competitive, lower than many other agents, and I think Emoov is probably the best option for any property seller.
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“ Getting me on the Market... ”

Aug 16,2018
Minithumbup
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Nathan
By: 'Marie Casey'
Aug 16,2018
1 people found
this helpful
Many Thanks to Nathan for explaining each stage and helping me get my property on the market. Very Much appreciated....
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“ Brilliant... ”

Aug 16,2018
Minithumbup
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Nathan
By: 'dgowl'
Aug 16,2018
0 people found
this helpful
Nathan keeps you informed throughout which in my opinion is very good customer service. Hes friendly and helpful. Emoov have been great with me, couldnt ask for more! Thanks to all the team at emoov!...
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Comment on agent fees
Well priced in a competitive market
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“ Great once again... ”

Aug 15,2018
Minithumbup
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Isobel
By: 'CHurst'
Aug 15,2018
0 people found
this helpful
Efficient, effective and polite. Isobel understands the need for good customer service and how to deliver it. 5 stars. Lead by example....
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“ buyer for property in Leeds... ”

Aug 15,2018
Minithumbup
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Lauren
By: 'Ana'
Aug 15,2018
1 people found
this helpful
Ryan had initially handled the case with Lauren joining the "2-man" team half way through the process. Both had been extremely helpful throughout and efficiently seeing through any queries that may have arisen. Always pleasant to speak to no matter how trivial the ...
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“ No Show... ”

Aug 13,2018
Minithumbdown
By: 'Buzz276'
Aug 13,2018
0 people found
this helpful
Very disappointed. Valuer did not turn up. Made excuse after I messaged and called saying they could not contact me but I managed to call them and also my email was available. They did not have a reply to that. They said they did try ...
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By: Julie Morrissey
Aug 15, 2018
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Good afternoon Buzz276, I am disappointed to read of your experience. I would like to look into this further, but I am unable to locate your file using the details that you have provided here. Would you be able to email me at julie.morrissey@emoov.co.uk with further details? Many thanks Julie Morrissey Customer Service Manager at Emoov ...

“ Brilliant Service... ”

Aug 06,2018
Minithumbup
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Mark
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Isobel
By: 'shepsixty6'
Aug 06,2018
0 people found
this helpful
Had a great valuation from Mark and outlined and explained everything very nicely. He also did great with the follow up service to make sure I knew how the sale would progress. Brilliant customer service from Isobel Brown as she helped and guided me through ...
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“ Good start, not so good middle and end... ”

Aug 02,2018
Minithumbup
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Ben
By: 'Cameron'
Aug 02,2018
1 people found
this helpful
We found the beginning of the moving process with Emoov to work very well for us. Ben Allen came over a couple of days after we requested a valuation and, as we knew we wanted to list with Emoov already, did the photos there and ...
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Comment on agent fees
Fees were excellent, paid up front and had no hidden extras.
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“ Brilliant service!... ”

Aug 02,2018
Minithumbup
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Sarah
By: 'Daryll H'
Aug 02,2018
1 people found
this helpful
Very good service, saved a fortune. We instructed and paid in advance for the sale of our house. Emoov were very good at handling our enquiries and once under offer we were passed to the capable hands of Sarah James. She was the driving force ...
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Comment on agent fees
Very competitively priced.
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“ Avoid....... ”

Jul 31,2018
Minithumbdown
By: 'Gareth'
Jul 31,2018
0 people found
this helpful
Very disappointed with the service we've received. In a buoyant market, I can see how this model can be a cost effective option, however now the that market is starting to flatten out, you really do need the support and expertise of an agent ...
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Comment on agent fees
reasonable
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“ Excellent service... ”

Jul 16,2018
Minithumbup
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Molly
By: 'Damian'
Jul 16,2018
0 people found
this helpful
Very friendly and quick to respond to enquiries. We needed the checks after accepting an offer turned around very quickly and a copy of the sales memorandum so we could secure a new build and Molly kept chasing up the relevant parties and kept us ...
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Comment on agent fees
The fees are very competitive, and the interest free credit on the fee saver is a no brainer.
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“ Highly recommend... ”

Jul 13,2018
Minithumbup
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Holly
By: 'John Sunter'
Jul 13,2018
0 people found
this helpful
We dealt with Holly during the sale of our late fathers house. we had quotes at the start of the process from traditional estate Agents in the town but were impressed with the fixed fee quoted by eMoov. Holly was on the ball all the ...
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Comment on agent fees
I thought the price was very good value for money
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“ poor customer care... ”

Jul 13,2018
Minithumbdown
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Molly
By: 'rayhgte'
Jul 13,2018
0 people found
this helpful
Shocking service following the "under offer" emoov give no customer feedback or care to follow the sale through its been 12 weeks since our "under offer" and emoov just don't care once its got to "under offer". We are ...
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Comment on agent fees
Bad for the service you get.
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“ Good service... ”

Jul 06,2018
Minithumbup
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Molly
By: 'Tom'
Jul 06,2018
0 people found
this helpful
Molly was good at keeping us posted and chasing up our buyer for us! Can't wait to move into our new home. Thanks Molly!...
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Comment on agent fees
Value for money
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“ Professional service... ”

Jun 26,2018
Minithumbup
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Holly
By: 'MMcGurk'
Jun 26,2018
1 people found
this helpful
Holly was truly professional and provided a great service, nothing was too much trouble. She talked me through the procedure to ensure it all ran smoothly....
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Comment on agent fees
I withdrew my offer on the property so no fees were applicable.
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“ excellent service... ”

Jun 22,2018
Minithumbup
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Abi
By: 'gaynorburton'
Jun 22,2018
0 people found
this helpful
Abi was excellent from the start chat online. She said she would get information by ringing buyers and within minutes came back with reply to all my queries. Thank you will be hopefully having online chat in few weeks for update....
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Comment on agent fees
Good
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“ Empathetic and responsive... ”

Jun 18,2018
Minithumbup
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Chloe
By: 'Good value for money'
Jun 18,2018
0 people found
this helpful
Chloe Cook was our main point of contact and through (a very challenging) almost 5-month process, demonstrated empathy when things weren't going well, responsiveness when a sense of urgency was needed and in general was really lovely to deal with....
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Comment on agent fees
Good value for money
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“ No show... ”

Jun 12,2018
Minithumbdown
By: 'dissapointed'
Jun 12,2018
0 people found
this helpful
On Monday Cameron arranged a 10am valuation the following day. Great so far Sadly at 10 06 I get a text telling me he is in a conference call and can he come at 12? Don't book in customers during conference calls people! I am obviously a ...
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“ House sold!... ”

Jun 06,2018
Minithumbup
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Molly
By: 'Andrew Sutton'
Jun 06,2018
1 people found
this helpful
I was pleased with the overall service provided by Emoov. Thank you to Molly Haley from the Offers & Progression team for supporting my sale through to final completion....
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Comment on agent fees
I think the fees are reasonable and the service is good value.
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“ Great customer service... ”

May 30,2018
Minithumbup
By: 'Kaya Lovell'
May 30,2018
1 people found
this helpful
Spoke to Kaya to ask about the service Emoov offer. She was really good and I only found out at the end of the call that it was her first day ! Well done Kaya....
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Comment on agent fees
Seem reasonable
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“ House sale... ”

May 21,2018
Minithumbdown
By: 'None'
May 21,2018
0 people found
this helpful
Rob was friendly and professional throughout the sale, he had great local knowledge and advised and kept us updated at each stage off our sale. Would highly recommend...
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“ Successful sale... ”

May 17,2018
Minithumbup
By: 'Jamie W'
May 17,2018
0 people found
this helpful
We found the experience of selling with Emoov to be very efficient and effortless. From the start of the process the agent, Ben Allen, was excellent- quick to respond, flexible to our need and upfront and honest about the Emoov process. If you are keen ...
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“ Good service for difficult sale... ”

May 08,2018
Minithumbup
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Molly
By: 'Brian'
May 08,2018
0 people found
this helpful
Molly dealt with the offers and sales progression in an enthusiastic and friendly manner and was always prompt with her replies. There were two areas of constructive criticism during the sales progression that I would like to raise. 1. Often it was difficult to speak to ...
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“ Good Service... ”

May 08,2018
Minithumbup
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Molly
By: 'M Manning'
May 08,2018
0 people found
this helpful
We're just in the process of buying a house through Emoov and so far the service has been great - Molly is easy to reach and responds quickly to emails. She's been a pleasure to deal with....
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Comment on agent fees
n/a
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“ House Valuation/Visit... ”

May 08,2018
Minithumbup
By: 'Jewels'
May 08,2018
0 people found
this helpful
We would like to thank Ben for his knowledge of houses for sale in our area and his comprehensive information regarding the sale of our property through Emoov....
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Comment on agent fees
Were surprised at Emoov fees and the service provided compared to high street estate agents
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“ Quick and Successful... ”

May 04,2018
Minithumbup
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Molly
By: 'James G'
May 04,2018
0 people found
this helpful
Good overall experience with emoov. Robert Williams (estate agent) was enthusiastic and professional and got the property on the market really quickly. Felt he was genuine about the positives and negatives of the property and didn't feel pressured into choosing him. Great updates throughout ...
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Comment on agent fees
Good
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“ Molly... ”

May 04,2018
Minithumbup
By: 'gkh'
May 04,2018
0 people found
this helpful
I would like to place on record that Molly has been extremely efficient and dealt with all aspects of the process in a timely manner. Most unusual these days, I have always been confident that my questions and requests would be dealt with promptly and ...
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Comment on agent fees
Very competitive.
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Areas covered
  • CM15

DPS




Review statistics

From Landlords From Tenants From Vendors From Buyers Other
16 2 6 0 1439 20 305 4 110 7

Agent Fees

Emoov are the UK's No 1 Estate Agent for customer service.

We offer a typical fixed fee from just £895 including VAT as opposed to a high fee on completion which is the way that traditional agents charge.

We advertise on all of the UK's biggest and busiest property websites such as Rightmove, Zoopla and Prime Location plus dozens more.

Our customer service is exceptional. AllAgents place us within the top 0.3% of all UK estate agents.
Last updated at 11:36 AM 17/07/2018 by allAgents

Complaints Procedure

No procedure set.
Last updated at 11:36 AM 17/07/2018 by allAgents
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Overall

Opening hours


  • Monday: 08:00 - 20:00
  • Tuesday: 08:00 - 20:00
  • Wednesday: 08:00 - 20:00
  • Thursday: 08:00 - 20:00
  • Friday: 08:00 - 20:00
  • Saturday: 09:00 - 17:00
  • Sunday: 10:00 - 16:00

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