• Staff picture
    Lauren
  • Staff picture
    Russell
  • Staff picture
    James
  • Staff picture
    Louise
  • Staff picture
    Anne
  • Staff picture
    James
  • Staff picture
    Paul
  • Staff picture
    Benjamin
  • Staff picture
    Ryan
  • Staff picture
    Lisa
  • Staff picture
    Tatiana Korotkiewicz
  • Staff picture
    Jessica
  • upload your photo
    Rob
  • Staff picture
    Kitty
  • Staff picture
    Karen
  • Staff picture
    Sarah
  • Staff picture
    Ross
  • Staff picture
    Julie
  • upload your photo
    Kaya
  • Staff picture
    Nicola
  • Staff picture
    Holly
  • Staff picture
    Will
  • upload your photo
    Bryan
  • Staff picture
    Tom
  • upload your photo
    Rosie
Customer service is our passion and the central plank around which our
founder built the eMoov estate agency business. It's been a hard slog but
we have just achieved the incredible accolade of being rated as the UK's
Number 1 estate agent for customer service of over 25,800 branches.

This cements our unique proposition as being the best estate agent in the
country coupled with a very attractive, low fixed fee and 24/7 platform
technology that truly empowers our customers.

Estate agen
Read full description...
Emoov

Copenhagen House5-10 Bury Street
London
Greater London
EC3A 5AT
0333 121 4950

“ excellent service... ”

Jun 22,2018
Minithumbup
Abi
By: 'gaynorburton'
Jun 22,2018
0 people found
this helpful
Abi was excellent from the start chat online. She said she would get information by ringing buyers and within minutes came back with reply to all my queries. Thank you will be hopefully having online chat in few weeks for update....
read full review
Comment on agent fees
Good
Was this helpful? Yes

“ Empathetic and responsive... ”

Jun 18,2018
Minithumbup
Chloe
By: 'Good value for money'
Jun 18,2018
0 people found
this helpful
Chloe Cook was our main point of contact and through (a very challenging) almost 5-month process, demonstrated empathy when things weren't going well, responsiveness when a sense of urgency was needed and in general was really lovely to deal with....
read full review
Comment on agent fees
Good value for money
Was this helpful? Yes

“ No show... ”

Jun 12,2018
Minithumbdown
By: 'dissapointed'
Jun 12,2018
0 people found
this helpful
On Monday Cameron arranged a 10am valuation the following day. Great so far Sadly at 10 06 I get a text telling me he is in a conference call and can he come at 12? Don't book in customers during conference calls people! I am obviously a ...
read full review
Was this helpful? Yes

“ House sold!... ”

Jun 06,2018
Minithumbup
Molly
By: 'Andrew Sutton'
Jun 06,2018
0 people found
this helpful
I was pleased with the overall service provided by Emoov. Thank you to Molly Haley from the Offers & Progression team for supporting my sale through to final completion....
read full review
Comment on agent fees
I think the fees are reasonable and the service is good value.
Was this helpful? Yes

“ Great customer service... ”

May 30,2018
Minithumbup
Kaya
By: 'Kaya Lovell'
May 30,2018
1 people found
this helpful
Spoke to Kaya to ask about the service Emoov offer. She was really good and I only found out at the end of the call that it was her first day ! Well done Kaya....
read full review
Comment on agent fees
Seem reasonable
Was this helpful? Yes

“ House sale... ”

May 21,2018
Minithumbdown
Rob
By: 'None'
May 21,2018
0 people found
this helpful
Rob was friendly and professional throughout the sale, he had great local knowledge and advised and kept us updated at each stage off our sale. Would highly recommend...
read full review
Was this helpful? Yes

“ Successful sale... ”

May 17,2018
Minithumbup
Ben
By: 'Jamie W'
May 17,2018
0 people found
this helpful
We found the experience of selling with Emoov to be very efficient and effortless. From the start of the process the agent, Ben Allen, was excellent- quick to respond, flexible to our need and upfront and honest about the Emoov process. If you are keen ...
read full review
Was this helpful? Yes

“ Good service for difficult sale... ”

May 08,2018
Minithumbup
Molly
By: 'Brian'
May 08,2018
0 people found
this helpful
Molly dealt with the offers and sales progression in an enthusiastic and friendly manner and was always prompt with her replies. There were two areas of constructive criticism during the sales progression that I would like to raise. 1. Often it was difficult to speak to ...
read full review
Was this helpful? Yes

“ Good Service... ”

May 08,2018
Minithumbup
Molly
By: 'M Manning'
May 08,2018
0 people found
this helpful
We're just in the process of buying a house through Emoov and so far the service has been great - Molly is easy to reach and responds quickly to emails. She's been a pleasure to deal with....
read full review
Comment on agent fees
n/a
Was this helpful? Yes

“ House Valuation/Visit... ”

May 08,2018
Minithumbup
Ben
By: 'Jewels'
May 08,2018
0 people found
this helpful
We would like to thank Ben for his knowledge of houses for sale in our area and his comprehensive information regarding the sale of our property through Emoov....
read full review
Comment on agent fees
Were surprised at Emoov fees and the service provided compared to high street estate agents
Was this helpful? Yes

“ Quick and Successful... ”

May 04,2018
Minithumbup
Molly
By: 'James G'
May 04,2018
0 people found
this helpful
Good overall experience with emoov. Robert Williams (estate agent) was enthusiastic and professional and got the property on the market really quickly. Felt he was genuine about the positives and negatives of the property and didn't feel pressured into choosing him. Great updates throughout ...
read full review
Comment on agent fees
Good
Was this helpful? Yes

“ Molly... ”

May 04,2018
Minithumbup
Molly
By: 'gkh'
May 04,2018
0 people found
this helpful
I would like to place on record that Molly has been extremely efficient and dealt with all aspects of the process in a timely manner. Most unusual these days, I have always been confident that my questions and requests would be dealt with promptly and ...
read full review
Comment on agent fees
Very competitive.
Was this helpful? Yes

“ Exceptional... ”

Apr 30,2018
Minithumbup
Molly
By: 'Mrs Judy Wagg'
Apr 30,2018
0 people found
this helpful
I can highly recommend this Company, in particular Molly Haley for her swift response to problems that arose during the sale. The process was very easy and a good sale price was secured. What a team....
read full review
Comment on agent fees
Good
Was this helpful? Yes

“ Getting Online... ”

Apr 26,2018
Minithumbup
Kitty
By: 'Phil Cooper'
Apr 26,2018
0 people found
this helpful
I spoke with Kitty at length about getting my property online. assisted me with a logon problem called me back twice. Uploaded my verification details then took me through the whole process. She was extremely helpful and patient....
read full review
Was this helpful? Yes

“ Nathan Romano... ”

Apr 23,2018
Minithumbup
Nathan
By: 'Anna'
Apr 23,2018
0 people found
this helpful
Nathan Romano was great and very helpful when we needed a quick turnaround to get our property on the market. He was very responsive and quick to act. I definitely recommend Nathan if you need any help or have any questions....
read full review
Comment on agent fees
Good
Was this helpful? Yes

“ Smooth sale... ”

Apr 23,2018
Minithumbup
Sam
Molly
By: 'Ian B'
Apr 23,2018
0 people found
this helpful
Really good support throughout the process from the whole team, but in particular Sam Berkeley, who had to deal with a slightly tricky 'best & final' offer process and Molly Haley. Calls and emails responded to quickly with call backs (where necessary) within a few ...
read full review
Comment on agent fees
Very reasonable. Paid in advance and received excellent service
Was this helpful? Yes

“ Superb... ”

Apr 22,2018
Minithumbup
Kathleen
Molly
By: 'John Wright'
Apr 22,2018
0 people found
this helpful
A great thank you to Kathleen Taylor for seeing the true potential of our property and valuing it accordingl ( A credit to Emoov ). High street agents seem to value properties the same i.e. A two bedroom, a three bedroom etc and price them within ...
read full review
Comment on agent fees
Excellent fees and service
Was this helpful? Yes

“ Jack Malnick... ”

Apr 20,2018
Minithumbup
Jack
By: 'Christina'
Apr 20,2018
0 people found
this helpful
Jack is a very knowledgable, professional, well-informed and courteous estate agent. He has clear insight regarding property and his advice and expertise proved very helpful. He takes time to explain the process in a friendly and amiable way. Knowing that Jack was our estate agent, ...
read full review
Was this helpful? Yes

“ Smooth House Purchase... ”

Apr 17,2018
Minithumbup
Holly
By: 'Nigel'
Apr 17,2018
0 people found
this helpful
Thank you Holly for your excellent support from the Purchasers point; you always made sure we got our appointments to visit the property. You handled the negotiations on price with care and attention for your seller and from our point of view as the purchaser ...
read full review
Was this helpful? Yes

“ Wonderful... ”

Apr 13,2018
Minithumbup
Molly
By: 'Very Grateful Buyer'
Apr 13,2018
0 people found
this helpful
We would like to say a big thank you to Molly Haley for all her hard work in helping us buy our home. There have been a few glitches but with Holly's help and support she has ironed them all out and helped us ...
read full review
Was this helpful? Yes

“ Good Service... ”

Apr 12,2018
Minithumbup
Chloe
By: 'Amanda'
Apr 12,2018
0 people found
this helpful
We are in the process of selling our property and have been very well supported throughout the process by Chloe Cook. Chloe has been attentive and detailed and I would certainly be happy to recommend Emoov based on the service we have received thus far......
read full review
Was this helpful? Yes

“ Could not have worked harder... ”

Apr 09,2018
Minithumbup
Molly
By: 'J Wilcox'
Apr 09,2018
0 people found
this helpful
Molly Haley was assigned to the sale of our property in January, and couldn't have worked harder to deliver as smooth as process as possible. Molly was diligent and very communicative over both email and phone, and was continually supportive. I would have no ...
read full review
Comment on agent fees
We paid eMoov upfront and they were great!
Was this helpful? Yes

“ Great service... ”

Apr 01,2018
Minithumbup
By: 'Emily'
Apr 01,2018
0 people found
this helpful
Emoov (especially Molly!) were great! There were a few problems with our chain some of it caused by another online agent not being very responsive but Molly was on the case, she chased solicitors, buyers and other agents to help move it along to make ...
read full review
Comment on agent fees
Good
Was this helpful? Yes

“ Nothing too much bother.... ”

Mar 29,2018
Minithumbup
Lisa
By: 'stephen130675'
Mar 29,2018
0 people found
this helpful
I had Lisa help me this morning as i have a lot of questions about my listing. She was more than helpful and sorted everything out that i needed to get my listing live....
read full review
Comment on agent fees
Good
Was this helpful? Yes

“ Initial contact... ”

Mar 28,2018
Minithumbup
Ben
By: 'Mabel'
Mar 28,2018
0 people found
this helpful
I have used high street Estate Agents in the past but I have no hesitation in conveying that Ben was knowledgeable, honest and extremely patient in answering my many questions. I would have no hesitation in recommending emoov....
read full review
Comment on agent fees
incredibly fair
Was this helpful? Yes

“ Excellent service... ”

Mar 21,2018
Minithumbup
By: 'Dawn etherington'
Mar 21,2018
0 people found
this helpful
This is the first time I have ever sold a house, and I have found emoov absolutely fantastic they are so very helpful efficient service friendly and approachable from beginning to the end, always available to get hold of they definetly do take the stress ...
read full review
Comment on agent fees
Excellent fees brilliant
Was this helpful? Yes

“ Excellent and impressive... ”

Mar 19,2018
Minithumbup
By: 'Chris'
Mar 19,2018
0 people found
this helpful
We couldn't be happier with the service and value we've received from Emoov. Our agent Ben Allen has gone above and beyond to guide us through the process, always available and seems to respond to e-mails before I've finished writing them! The ...
read full review
Comment on agent fees
The lowest fees we could find with no hidden costs.
Was this helpful? Yes

“ Just WOW!... ”

Mar 16,2018
Minithumbup
By: 'Chris W - Hereford'
Mar 16,2018
0 people found
this helpful
Just a fantastic service from first call to first viewing and beyond. Our house sale is due to a relationship break down - Robert R Williams was understanding and fully explained the portal and how each of us could have a log in and see ...
read full review
Comment on agent fees
Whats not to like - In our case we have saved between between £1200 to £1900 on a service that knocks spots off the high street agents
Was this helpful? Yes

“ Awful... ”

Mar 15,2018
Minithumbdown
Ross
By: 'ROM'
Mar 15,2018
2 people found
this helpful
I found the service by Emoov when selling my home absolutely awful. They didn't do anything at all and actually costs me thousands in mortgage payments and nearly lost me my actual purchser. I had to chase them constantly and in the end spoke ...
read full review
Was this helpful? Yes
By: Julie Morrissey
Mar 16, 2018
View all comments (1)
Thank you for your feedback, Rom, however, I did just want to clarify a couple of points contained within your review. You will know that there were delays on some paperwork, from two third parties which were beyond your agents, Ross, control. I have looked at the file and can see that the property was marked correctly, on the day of completion, so we were very much aware that the property had completed. I can see that your agent Ross did maintain communication on your sale from his notes. For a ...
Mar 09,2018
Minithumbup
Sarah
By: 'Kim'
Mar 09,2018
0 people found
this helpful
Sold to first viewer and saved a couple of thousand pounds on local estate agency fees. Emoov is clearly the way forward for house selling. My negotiator Sarah J was great, always responding quickly and keeping me up to date. She also liaised with my ...
read full review
Comment on agent fees
Great saving on high street agent fees
Was this helpful? Yes
Areas covered
  • CM15

DPS




Review statistics

From Landlords From Tenants From Vendors From Buyers Other
16 2 6 0 1429 17 302 4 109 6

Agent Fees

eMoov.co.uk are the UK's No 1 estate agent for customer service.
We offer a typical fee of just £679 including VAT as opposed to a high fee on completion which is the way that traditional agents charge.

We advertise on all of the UK's biggest and busiest property websites such as Rightmove, Zoopla and Prime Location plus dozens more.

Our customer service is exceptional. AllAgents place us within the top 0.3% of all UK estate agents.
Last updated at 12:33 PM 15/01/2018 by allAgents

Complaints Procedure

No procedure set.
Last updated at 12:33 PM 15/01/2018 by allAgents
Staff picture Lauren

Staff picture Russell

Staff picture James

Staff picture Louise

Staff picture Anne

Staff picture James

Staff picture Paul

Staff picture Benjamin

Staff picture Ryan

Staff picture Lisa

Staff picture Tatiana Korotkiewicz

Staff picture Jessica

No image available Rob

Staff picture Kitty

Staff picture Karen

Staff picture Sarah

Staff picture Ross

Staff picture Julie

No image available Kaya

Staff picture Nicola

Staff picture Holly

Staff picture Will

No image available Bryan

Staff picture Tom

No image available Rosie

Staff picture Leigh Smith

Staff picture Jack

Staff picture Sam

Staff picture Megan

Staff picture Kathleen

No image available Chris

Staff picture Damien

Staff picture Luica

Staff picture Nathan

Staff picture Debbie

No image available Tom

No image available Abi

No image available Sam

No image available Timothy

Staff picture Kelly

No image available James

No image available Holly

No image available Isobel

No image available Lucia

No image available Kiran

No image available Jayne

No image available Sam

No image available Georgie

No image available Lisa

No image available Sophie

No image available Chloe

No image available Alex

No image available Simon

No image available Lee

No image available Ben

No image available Molly

Upload your photo Jack

Upload your photo Molly

No image available Lauren

Upload your photo Ben

Firm rankings



Opening hours




.

Book FREE Valuation