eMoov.co.uk

1757 reviews 4.9 /5 rating
  • 76% valuation accuracy
  • 99% recommend
  • 98% fee satisfaction
  • Lauren Rutherford
    Lauren Rutherford
  • Russell Quirk
    Russell Quirk
  • James Barton
    James Barton
  • Jonathan Palmer
    Jonathan Palmer
  • Louise Maher
    Louise Maher
  • Callum Quirk
    Callum Quirk
  • Anne Coward
    Anne Coward
  • James Boult
    James Boult
  • Paul Taylor
    Paul Taylor
  • Benjamin Reeves
    Benjamin Reeves
  • Rosanna Stubbs
    Rosanna Stubbs
  • Ryan Smith
    Ryan Smith
  • Lisa Karabas
    Lisa Karabas
  • Tatiana Korotkiewicz
    Tatiana Korotkiewicz
  • Jessica Brill
    Jessica Brill
  • Kitty Carroll
    Kitty Carroll
  • Harry Stoner
    Harry Stoner
  • Karen Luckett
    Karen Luckett
  • Sarah James
    Sarah James
  • Ross English
    Ross English
  • Nancy Maher
    Nancy Maher
  • Charles Fernandez
    Charles Fernandez
  • Tim Harper
    Tim Harper
  • Julie Morrissey
    Julie Morrissey
  • Nicola Ford
    Nicola Ford
Customer service is our passion and the central plank around which our
founder built the eMoov estate agency business. It's been a hard slog but
we have just achieved the incredible accolade of being rated as the UK's
Number 1 estate agent for customer service of over 25,800 branches.

This cements our unique proposition as being the best estate agent in the
country coupled with a very attractive, low fixed fee and 24/7 platform
technology that truly empowers our customers.

Estate agen Read full description...

New North House, Ongar Road
Brentwood
Essex
CM15 9BB
0333 121 4950

 
properties for sale (690)
properties for rent (1)
Jul 24,2017
Minithumbup
Harry Stoner
Harry Stoner
By:
Jul 24,2017
0 people found
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Really pleased with Harry's service. He's been prompt with all questions & information. And always professional , helpful & cheerful. We would always use Emoov for any future property sales. Thank you Harry for all your help....
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Good
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Jul 24,2017
Minithumbup
Jessica Brill
Jessica Brill
Lisa Karabas
Lisa Karabas
By:
Jul 24,2017
0 people found
this helpful
I would just like to express my gratitude to the Emoov team in general with particular reference to all those of you who have responded and been most helpful and polite as well as always patient and able to reassure. This concerns the sale of 94,St Edmunds Walk.PO334JB. Althoughwe are not yet at the end of the road yet,(contracts being drawn up to sign now). I am very impressed with the customer support throughout. I have recommended Emoov and you have another happy client with you as a result !...
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Comment on agent fees
Excellent value
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Jul 21,2017
Minithumbup
Sarah James
Sarah James
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Jul 21,2017
0 people found
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I found Emoov very easy and straight forward to deal with in terms of getting our property on the market, arranging viewings and for providing feedback from viewings. Sarah was extremely helpful and very supportive and helped us to get a successful offer which was very close to our asking price....
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Comment on agent fees
Very competitive.
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Jul 20,2017
Minithumbup
Harry Stoner
Harry Stoner
By:
Jul 20,2017
0 people found
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Received really good service from Emoov and would definitely recommend them. Harry dealt with our sale and he really went above and beyond to get our sale through even in very difficult circumstances. He always got back to me and was very professional. He's an asset to the company...
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Comment on agent fees
Very reasonably priced
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Jul 20,2017
Minithumbup
Ross English
Ross English
By:
Jul 20,2017
0 people found
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A bit disoriented at the beginning with Emoov, having to speak with a different person every time I contacted them, much better later on when Ross picked it up. Very kind, patience and reassuring though all the process....
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Jul 19,2017
Minithumbup
Kelly Brady
Kelly Brady
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Jul 19,2017
0 people found
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After contacting eMoov about selling my property Kelly Brady visited my home to carry out a valuation & to provide details of the service provided by eMoov. Kelly was extremely pleasant & friendly putting me at ease immediately. Later after her visit I got in touch to confirm I wanted to go ahead but expressed my doubt about compiling the description of my property myself & Kelly immediately offered to return to my home to help me with it all, which is just what she did. My whole exp...
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Comment on agent fees
The fees are very reasonable especially when compared with estate agents on the High Street
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Jul 19,2017
Minithumbup
Tom Davey
Tom Davey
By:
Jul 19,2017
0 people found
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Tom has been excellent during the sale of our house. He is professional, responsive and proactive in all our dealings with him. Many thanks Tom....
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As above
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Jul 17,2017
Minithumbup
Sam Berkley
Sam Berkley
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Jul 17,2017
0 people found
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Sam has been helpful throughout with quick responses to all queries. As a purchaser of a property I was surprised how much help we received....
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N/a
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Jul 15,2017
Minithumbup
Holly Shell
Holly Shell
Lisa Karabas
Lisa Karabas
By:
Jul 15,2017
0 people found
this helpful
Holly and Lisa have been wonderful agents with me and I cannot thank them enough, particularly Holly!! Lisa has kindly uploaded my advert online (whilst Tatiana also helped in this matter) and it looks even better than I thought! Holly has been a little gem: she addressed all of my questions regarding conveyancing for sale and purchase with Emoov, and although I dreaded the hidden charges, she has been amazing at explaining it all to me. We wrote to each other many times before I finally made m...
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Comment on agent fees
The agent's fees were perfectly justified and a bargain compared with other agencies!
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Jul 13,2017
Minithumbup
Sam Berkley
Sam Berkley
By:
Jul 13,2017
0 people found
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Excellent service throughout from Sam, always quick to respond and professional, quickly getting the results we were after. Emoov is straightforward and easy to use, no messing about and no unnecessary delays, I was pleasantly surprised to get a quick response from Sam at the weekends as well as during the week. Overall Emoov made the process of selling the house less stressful....
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Comment on agent fees
Good value
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Jul 13,2017
Minithumbup
Kelly Brady
Kelly Brady
By:
Jul 13,2017
0 people found
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Awesome. Kelly was the consummate professional but her great interpersonal skills made us feel valued and looked after. I was really surprised with her valuation and thought it would be expecting too much but her professionalism won me over and she was bang on the nail. 3 days later we had an offer that was accepted. Thanks Kelly. Without you we would have grossly underestimated the value of our house....
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Good
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Jul 12,2017
Minithumbup
By:
Jul 12,2017
2 people found
this helpful
From the initial call to a member of the Sales Team - Timothy Hembrough through to making my property live on the websites - Nathan Romano the process was simple, efficient and all staff were extremely friendly and enthusiastic. Being able to review the information that would be live and able to alter the text and photos is a real benefit compared to using a high street estate agent. Many thanks to the Team....
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Comment on agent fees
Very good.
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Jul 12,2017
Minithumbup
Luica Ghahramani
Luica Ghahramani
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Timothy Hembrough
By:
Jul 12,2017
0 people found
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From start to finish the service has been great. Initially we were dealt with by Tim Hembrough who was great and he set us up quickly and efficiently, in fact everyone we have dealt with at Emoov has been happy, great personalities and very efficient. Extremely prompt in replies and finally to Lucia Ghahramani who put through our acceptance of the offer on our house. Well done all. Many Thanks Ann and Bob Ashwell...
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Comment on agent fees
Excellent
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Jul 11,2017
Minithumbup
Harry Stoner
Harry Stoner
By:
Jul 11,2017
0 people found
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I'm very grateful with Harry coz He was very helpful throughout the whole stressful journey. Solicitors can be a nightmare sometimes but he help me make things happen....
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Comment on agent fees
Good.
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Jul 05,2017
Minithumbup
Will Coombes
Will Coombes
By:
Jul 05,2017
0 people found
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Fantastic service, very efficient. Will dealt with all of my queries in a excellent manner. Would highly recommend your services....
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Jul 04,2017
Minithumbup
Kathleen Taylor
Kathleen Taylor
By:
Jul 04,2017
0 people found
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A very lovely person nothing was too much for her , Kathleen helped us fill in all the details that were needed we can not thank her enough...
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Comment on agent fees
Agents fees are very good
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Jul 03,2017
Minithumbup
Sarah James
Sarah James
By:
Jul 03,2017
0 people found
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Very good customer service,supportive and professional staff very helpful always there if needed I would recommend this service to anyone...
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Comment on agent fees
Very good fees
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Jul 03,2017
Minithumbup
Adam Cast
Adam Cast
By:
Jul 03,2017
0 people found
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Adam was very professional in both his approach and his ability to answer all our questions. He kept in communication with us at all time and explained clearly and succinctly the various stage of setting up our sale. His advice was good and at this stage of the process he was keen to ensure we knew where we were going....
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Comment on agent fees
Good
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Jun 30,2017
Minithumbup
Holly Shell
Holly Shell
James Barton
James Barton
By:
Jun 30,2017
0 people found
this helpful
Great customer service, always helpful and professional when needed. Would recommend to anyone buying or selling.Sold a property through these guys hassle free! Thanks again....
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Excellent agent fees
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Jun 29,2017
Minithumbup
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Abi Crossley
By:
Jun 29,2017
0 people found
this helpful
Purchasing through Emoov was better than we thought. First time buyers and using an online estate agents. We could not fault the efficiency of the Emoov Team and they were always there to answer any queries or questions we had. Abi was the main agent we dealt with but the whole team were always happy to help. Abi was very professional and nothing was too much trouble for her. She was constantly keeping us updated with the process with saved us from some unnecessary stress. If we ever move agai...
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N/A
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Jun 28,2017
Minithumbup
Sarah James
Sarah James
By:
Jun 28,2017
0 people found
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I was extremely pleased with the service given by eMoov from the outset. Sarah James was the Sales Negotiator and Progressor and as we had 4 offers within the first 2 days she helped us find the most suitable buyer in a very calm and professional manner. Thank you Sarah....
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Comment on agent fees
Obviously very good having saved us over £6,000.
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Jun 28,2017
Minithumbup
Adam Cast
Adam Cast
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Jun 28,2017
0 people found
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Adam is a consummate professional and a credit to his profession. In 15 years he is the most hard working, genuine, professional I have come across, a real asset for EMoov. THANK YOU Adam for showing us you really can sell on line for a fraction of the cost, i...
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Good
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Jun 26,2017
Minithumbup
Harry Stoner
Harry Stoner
By:
Jun 26,2017
1 people found
this helpful
Fantastic service getting this not-straightforward shared ownership transaction over the line. After months of chasing Solicitors, they tried to push the transaction back from Friday to Monday, however Harry managed to make it happen just before the weekend....
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Comment on agent fees
Very light on fees
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Jun 26,2017
Minithumbup
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Lucia Ghahramani
By:
Jun 26,2017
0 people found
this helpful
Lucia has been most helpful throughout this process.... and we'll all know purchasing a property is not so straight forward. Lucia, thank you for all your support!...
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Jun 25,2017
Minithumbup
Adam Cast
Adam Cast
Will Coombes
Will Coombes
By:
Jun 25,2017
1 people found
this helpful
Adam was really approachable & helpful when we were marketing our house. The photos he took showed the property at it's very best. I had a few queries setting up the online dashboard on the first day & adding the property details but Adam talked me through it over the phone. Will managed to negotiate with our buyers to get their initial offer increased & kept me notified of progress at all times. The admin support mailbox is very well monitored & responses are always prompt....
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Comment on agent fees
Excellent compared to High St agents & we got a buyer within a few weeks of our first viewing
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Jun 25,2017
Minithumbup
Harry Stoner
Harry Stoner
By:
Jun 25,2017
1 people found
this helpful
I can't rate Harry Stoner from e move to highly, He was so helpful always responded to queries promptly was professional but friendly and nothing was too much trouble! Thank you for making the process so much easier than it might have been. Would recommend emove every time!...
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Jun 25,2017
Minithumbup
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Sam Berkeley
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Jun 25,2017
0 people found
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I have been very impressed with emoov, especially Sam Berkeley, sam dealt with the sale of our house from start to finish. Sam kept me updated at all times and answered emails and calls within minutes. The photos that were taken of our property were so professional and our house sold within 2 days of being online for the asking price, I do put this down to Sam being great at her job! I have saved a fortune on estate agent fees. I cannot recommend emoov enough!...
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Comment on agent fees
Very good value for money for such a professional service
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Jun 23,2017
Minithumbup
Harry Stoner
Harry Stoner
By:
Jun 23,2017
2 people found
this helpful
Excellent - First Class Service from Harry when negotiating the sale of my property. He took the time to explain the process and went over and above my expectations. Thank you. I would definitely recommend and use eMoov again....
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Good
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Jun 21,2017
Minithumbup
Ross English
Ross English
By:
Jun 21,2017
1 people found
this helpful
Ross was absolutely fantastic in helping us to buy our house. As first time buyers, we were clueless but Ross was excellent at explaining everything, each step of the way. He went above and beyond expectations to ensure that we completed on time. Thank you so much Ross. Will definitely be using Emoov when we sell....
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N/A
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Jun 15,2017
Minithumbdown
Ross English
Ross English
By:
Jun 15,2017
1 people found
this helpful
Ross has been of great assistance during the selling process, helping me manage viewings and latterly with the completion process. His help has made a stressful situation less so....
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Comment on agent fees
The fee that i paid was competitive and value for money. The only issue i had was that the following day there was an offer for £100 less which i was unable to take advantage of. That said the price paid was certainly worth it.
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Areas covered
  • CM15

DPS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
14 2 5 0 1341 12 273 4 103 3
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Agent Fees

eMoov.co.uk are the UK's No 1 estate agent for customer service.
We offer a typical fee of just £679 including VAT as opposed to a high fee on completion which is the way that traditional agents charge.

We advertise on all of the UK's biggest and busiest property websites such as Rightmove, Zoopla and Prime Location plus dozens more.

Our customer service is exceptional. AllAgents place us within the top 0.3% of all UK estate agents.
Last updated at 10:32 AM 02/11/2016 by allAgents

Complaints Procedure

No procedure set.
Last updated at 10:32 AM 02/11/2016 by allAgents
Lauren Rutherford Lauren Rutherford
Team Leader 41 reviews

About Lauren No description set View full profile
Russell Quirk Russell Quirk
Director 41 reviews

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James Barton James Barton
Sales Executive 9 reviews

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Jonathan Palmer Jonathan Palmer
Sales Consultant 61 reviews

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Louise Maher Louise Maher
Team Leader for Negotiations & Progression 129 reviews

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Callum Quirk Callum Quirk
Sales Consultant 7 reviews

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Anne Coward Anne Coward
 12 reviews

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James Boult James Boult
Partner 35 reviews

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Paul Taylor Paul Taylor
Partner 21 reviews

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Benjamin Reeves Benjamin Reeves
Partner 13 reviews

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Rosanna Stubbs Rosanna Stubbs
Senior Sales Executive 15 reviews

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Ryan Smith Ryan Smith
Sales Negotiator & Progressor 66 reviews

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Lisa Karabas Lisa Karabas
 46 reviews

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Tatiana Korotkiewicz Tatiana Korotkiewicz
Customer Support Team Leader 45 reviews

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Jessica Brill Jessica Brill
Sales negotiator 50 reviews

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Kitty Carroll Kitty Carroll
Viewing Team 8 reviews

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Harry Stoner Harry Stoner
 79 reviews

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Karen Luckett Karen Luckett
Viewings Team 7 reviews

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Sarah James Sarah James
 80 reviews

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Ross English Ross English
 68 reviews

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Nancy Maher Nancy Maher
 8 reviews

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Charles Fernandez Charles Fernandez
Local Property Director 41 reviews

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Tim Harper Tim Harper
 2 reviews

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Julie Morrissey Julie Morrissey
Valuations Consultant 6 reviews

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Nicola Ford Nicola Ford
Sales Support Executive 4 reviews

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Adam Cast Adam Cast
Local Property Director 34 reviews

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Holly Shell Holly Shell
Valuation Analyst 11 reviews

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Will Coombes Will Coombes
Sales Negotiator 38 reviews

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Bryan Powis - no image available Bryan Powis
Viewings Co-Ordinator 10 reviews

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Caleb Beer Caleb Beer
Viewings Co-ordinator 19 reviews

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Tom Davey Tom Davey
Sales Negotiator 95 reviews

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Rosie Stubbs - upload your photo Rosie Stubbs
 0 reviews

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Leigh Smith Leigh Smith
Admin 27 reviews

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Jack Troutt Jack Troutt
 28 reviews

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Sam Berkley Sam Berkley
 49 reviews

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Megan Palmer Megan Palmer
 49 reviews

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Kathleen Taylor Kathleen Taylor
Local Property Director 10 reviews

About Kathleen I am the Local Property Director for emoov. I cover the Leeds area. View full profile
Chris pratten - upload your photo Chris pratten
 0 reviews

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Damien Ellison Damien Ellison
Local Property Directors 17 reviews

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Luica Ghahramani Luica Ghahramani
 59 reviews

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Nathan Romano Nathan Romano
Customer Support 40 reviews

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Debbie Young Debbie Young
Customer Support 0 reviews

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Tom Daley - upload your photo Tom Daley
 2 reviews

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Abi Crossley - no image available Abi Crossley
Sales negotiator and progressor 12 reviews

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Sam Clarke - no image available Sam Clarke
 0 reviews

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Timothy Hembrough - no image available Timothy Hembrough
 1 reviews

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Kelly Brady Kelly Brady
Local Property Director 3 reviews

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James Kenyon - no image available James Kenyon
 0 reviews

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Holly Gurnett - no image available Holly Gurnett
Customer Support Agent 0 reviews

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Isobel Brown - no image available Isobel Brown
Customer Support Agent 1 reviews

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Lucia Ghahramani - upload your photo Lucia Ghahramani
 7 reviews

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Kiran Ganja - no image available Kiran Ganja
Offers and Progression Manager 1 reviews

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Jayne - upload your photo Jayne
1 reviews

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Sam Berkeley - upload your photo Sam Berkeley
 1 reviews

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Opening hours


  • Monday: 08:00 - 20:00
  • Tuesday: 08:00 - 20:00
  • Wednesday: 08:00 - 20:00
  • Thursday: 08:00 - 20:00
  • Friday: 08:00 - 20:00
  • Saturday: 09:00 - 17:00
  • Sunday: 10:00 - 16:00


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