Emoov

4.88/5 rating 1922 reviews
  • 76% valuation accuracy
  • 98% recommend
  • 98% fee satisfaction
  • Staff picture
    Anne
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    Ryan
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    Lisa
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    Tatiana Korotkiewicz
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    Karen
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    Sarah
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    Ross
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    Julie
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    Leigh Smith
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    Nathan
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    Abi
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    Holly
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    Isobel
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    Ashok
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    Chloe
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    Alex
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    Molly
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    Lauren
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    Debbie
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    Naomi
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    Kayleigh
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    Alfie
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    Andrew
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    Kay
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    Ben
Customer service is our passion and the central plank around which our
founder built the eMoov estate agency business. It's been a hard slog but
we have just achieved the incredible accolade of being rated as the UK's
Number 1 estate agent for customer service of over 25,800 branches.

This cements our unique proposition as being the best estate agent in the
country coupled with a very attractive, low fixed fee and 24/7 platform
technology that truly empowers our customers.

Estate agency needed Read full description...Customer service is our passion and the central plank around which our
founder built the eMoov estate agency business. It's been a hard slog but
we have just achieved the incredible accolade of being rated as the UK's
Number 1 estate agent for customer service of over 25,800 branches.

This cements our unique proposition as being the best estate agent in the
country coupled with a very attractive, low fixed fee and 24/7 platform
technology that truly empowers our customers.

Estate agency needed to be better. Now it is.
Emoov

Copenhagen House5-10 Bury Street
London
Greater London
EC3A 5AT
0333 121 4950

“Bad service...”

Oct 09,2018
Minithumbdown
By: 'Thorn'
Oct 09,2018
1 people found
this helpful
Dont belive all the hype. I arranged a valuation on Tuesday for 10.00 on 6th October. I got an email confirmation stating that I would receive a call to discuss what happens next. By 5th - no call, so I rang them myself. Adviser couldn't ...
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“Cost me an awful lot of money for nothing...”

Oct 03,2018
Minithumbdown
By: 'George'
Oct 03,2018
0 people found
this helpful
Emoovs inability to control their vendor led to me losing £350 with in a matter of 24hrs. Monday evening I viewed the property Tuesday morning I made the offer in which I said I would exchange in 10 days (very fast for a normal transaction), in the ...
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Comment on agent fees
can't comment on fees
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“Highly professional!...”

Oct 01,2018
Minithumbup
By: 'Red'
Oct 01,2018
0 people found
this helpful
Jonathan Fleet has been great to work with during the selling of our house. He has shown enthusiasm, honesty, reliability and courtesy throughout the process. His knowledge of the local market and his professionalism have made the whole selling experience easy and stress-free and I ...
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Comment on agent fees
Good
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“DA1 - Jonathan Fleet - Brilliant...”

Sep 30,2018
Minithumbup
By: 'Robert Lang'
Sep 30,2018
1 people found
this helpful
I was slightly hesitant to use an online estate agent, so I decided to go with one of the top named high-street agents. I swapped to Emoov, 9 days in. I received a better service from Jonathan Fleet and his team in the first 2 days and ...
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Comment on agent fees
Good
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By: Jonathan Fleet
Sep 30, 2018
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Thank you Rob it is very much appreciated. ...

“Great experience from start to finish...”

Sep 26,2018
Minithumbup
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Holly
By: 'Mr & Mrs O'Farrell'
Sep 26,2018
0 people found
this helpful
This is the second time of using Emoov & we will most certainly be using them again. What you get for your money is exceptional and no different from an agent on the high street just without the massive bill at the end of it. ...
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Comment on agent fees
Brillant, Don't change them!
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“Simply Sorted...”

Sep 11,2018
Minithumbup
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Isobel
By: 'Stewponey'
Sep 11,2018
0 people found
this helpful
I had cause to use the live chat today and speak with Isobel. Simply sorted all my questions, polite and to the point nothing phased her and it was a pleasure messaging with her....
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“email exchange...”

Sep 04,2018
Minithumbup
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Molly
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Gregory
By: 'Al'
Sep 04,2018
0 people found
this helpful
Molly picked up a question I had left on live chat the previous evening and dealt with it swiftly. Her communications by email were clear and helpful, thank you. Emoov have been a great agent through my sale process. Gregory Keniston took great photos and ...
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Comment on agent fees
Excellent value
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“Very helpful...”

Aug 28,2018
Minithumbup
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Isobel
By: 'Simonstery'
Aug 28,2018
0 people found
this helpful
Isobel was very helpful in negotiating with potential buyers. Great service and great communication! Would definitely recommend her and Emoov....
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“Super helpful...”

Aug 27,2018
Minithumbup
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Lisa
By: 'Paul F'
Aug 27,2018
0 people found
this helpful
Started a chat to confirm that I had all my DD documentation correct and Lisa checked quickly and advised me of what I needed to add. When I didn't have one doc to hand, she called me and quickly talked me through the ID ...
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“Molly Haley - Excellent offer and progression service...”

Aug 24,2018
Minithumbup
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Molly
By: 'Paul Hunter'
Aug 24,2018
0 people found
this helpful
Emoov, and in particular, Molly Haley were excellent in managing my property from sale through to completion. We had some issues in our chain and Molly Haley was just excellent at chasing and pushing things through on our behalf Thanks to all...
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Comment on agent fees
Fees were great, £795 all in was just unbeatable Emoov also have a great reputation
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“Excellent all round...”

Aug 22,2018
Minithumbup
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Isobel
By: 'Steve E'
Aug 22,2018
0 people found
this helpful
It is a stressful time buying a house and we felt particularly apprehensive when dealing, for the first time, with an online agency. We need not have worried - the service that we have received has been excellent and Isobel has been a pleasure to ...
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Comment on agent fees
Not applicable
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“Friendly and Knowledgeable...”

Aug 22,2018
Minithumbup
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Ben
By: 'Charlotte'
Aug 22,2018
0 people found
this helpful
Felt at ease right from the start, and Ben really helped make me confident that our property would have everything it needed to be seen! Great advice on our property search, as well as the best way to sell ours. Thank you!...
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Comment on agent fees
Very good value for money
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“Ben Allen is an excellent agent with excellent customer service, especially with tech queries....”

Aug 21,2018
Minithumbup
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Ben
By: 'Nicola Gardiner'
Aug 21,2018
0 people found
this helpful
Ben is an asset to the Emoov team. I recommend his excellent, efficient and friendly approach. Thank you for your help and support with the sale of our house....
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Comment on agent fees
Very competitive fees.
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“Brilliant....”

Aug 19,2018
Minithumbdown
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Holly
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Gregory
By: 'Jonathan / Trish.'
Aug 19,2018
0 people found
this helpful
Holly and Gregory were brilliant. Lovely to work with and great communication throughout. Thanks to you both and would recommend you both highly....
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“Great communication from Isobel...”

Aug 18,2018
Minithumbup
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Isobel
By: 'Mel'
Aug 18,2018
0 people found
this helpful
Great friendly advise and very prompt on communication.i found emailing a better way of communicating rather then been put through to a call centre...
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N/a
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“Excellent Service even for Buyers...”

Aug 18,2018
Minithumbup
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Chloe
By: 'Vijay'
Aug 18,2018
0 people found
this helpful
Dealing with Emoov for my current purchase was a wonderful experience. I have used both online and traditional estate agents in the past and can say the service offered by emoov was best of both. Chloe Cook was very approachable all through the transaction. Especially ...
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Comment on agent fees
As a Buyer was not involved in any fee
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“Excellent service...”

Aug 17,2018
Minithumbup
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Ryan
By: 'Davor'
Aug 17,2018
0 people found
this helpful
I was at first hesitant to go for an online agent, but was so pleasantly surprised to discover how professional Emoov were throughout the process. They were quick to respond and take action to progress the sale, and offered support working as a team. It ...
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Comment on agent fees
The fees are very competitive, lower than many other agents, and I think Emoov is probably the best option for any property seller.
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“Getting me on the Market...”

Aug 16,2018
Minithumbup
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Nathan
By: 'Marie Casey'
Aug 16,2018
1 people found
this helpful
Many Thanks to Nathan for explaining each stage and helping me get my property on the market. Very Much appreciated....
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“Brilliant...”

Aug 16,2018
Minithumbup
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Nathan
By: 'dgowl'
Aug 16,2018
0 people found
this helpful
Nathan keeps you informed throughout which in my opinion is very good customer service. Hes friendly and helpful. Emoov have been great with me, couldnt ask for more! Thanks to all the team at emoov!...
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Comment on agent fees
Well priced in a competitive market
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“Great once again...”

Aug 15,2018
Minithumbup
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Isobel
By: 'CHurst'
Aug 15,2018
0 people found
this helpful
Efficient, effective and polite. Isobel understands the need for good customer service and how to deliver it. 5 stars. Lead by example....
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“buyer for property in Leeds...”

Aug 15,2018
Minithumbup
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Lauren
By: 'Ana'
Aug 15,2018
1 people found
this helpful
Ryan had initially handled the case with Lauren joining the "2-man" team half way through the process. Both had been extremely helpful throughout and efficiently seeing through any queries that may have arisen. Always pleasant to speak to no matter how trivial the ...
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“No Show...”

Aug 13,2018
Minithumbdown
By: 'Buzz276'
Aug 13,2018
0 people found
this helpful
Very disappointed. Valuer did not turn up. Made excuse after I messaged and called saying they could not contact me but I managed to call them and also my email was available. They did not have a reply to that. They said they did try ...
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By: Julie Morrissey
Aug 15, 2018
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Good afternoon Buzz276, I am disappointed to read of your experience. I would like to look into this further, but I am unable to locate your file using the details that you have provided here. Would you be able to email me at julie.morrissey@emoov.co.uk with further details? Many thanks Julie Morrissey Customer Service Manager at Emoov ...

“Brilliant Service...”

Aug 06,2018
Minithumbup
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Mark
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Isobel
By: 'shepsixty6'
Aug 06,2018
0 people found
this helpful
Had a great valuation from Mark and outlined and explained everything very nicely. He also did great with the follow up service to make sure I knew how the sale would progress. Brilliant customer service from Isobel Brown as she helped and guided me through ...
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“Good start, not so good middle and end...”

Aug 02,2018
Minithumbup
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Ben
By: 'Cameron'
Aug 02,2018
1 people found
this helpful
We found the beginning of the moving process with Emoov to work very well for us. Ben Allen came over a couple of days after we requested a valuation and, as we knew we wanted to list with Emoov already, did the photos there and ...
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Comment on agent fees
Fees were excellent, paid up front and had no hidden extras.
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“Brilliant service!...”

Aug 02,2018
Minithumbup
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Sarah
By: 'Daryll H'
Aug 02,2018
1 people found
this helpful
Very good service, saved a fortune. We instructed and paid in advance for the sale of our house. Emoov were very good at handling our enquiries and once under offer we were passed to the capable hands of Sarah James. She was the driving force ...
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Comment on agent fees
Very competitively priced.
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“Avoid.......”

Jul 31,2018
Minithumbdown
By: 'Gareth'
Jul 31,2018
1 people found
this helpful
Very disappointed with the service we've received. In a buoyant market, I can see how this model can be a cost effective option, however now the that market is starting to flatten out, you really do need the support and expertise of an agent ...
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Comment on agent fees
reasonable
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“Excellent service...”

Jul 16,2018
Minithumbup
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Molly
By: 'Damian'
Jul 16,2018
0 people found
this helpful
Very friendly and quick to respond to enquiries. We needed the checks after accepting an offer turned around very quickly and a copy of the sales memorandum so we could secure a new build and Molly kept chasing up the relevant parties and kept us ...
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Comment on agent fees
The fees are very competitive, and the interest free credit on the fee saver is a no brainer.
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“Highly recommend...”

Jul 13,2018
Minithumbup
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Holly
By: 'John Sunter'
Jul 13,2018
0 people found
this helpful
We dealt with Holly during the sale of our late fathers house. we had quotes at the start of the process from traditional estate Agents in the town but were impressed with the fixed fee quoted by eMoov. Holly was on the ball all the ...
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Comment on agent fees
I thought the price was very good value for money
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“poor customer care...”

Jul 13,2018
Minithumbdown
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Molly
By: 'rayhgte'
Jul 13,2018
1 people found
this helpful
Shocking service following the "under offer" emoov give no customer feedback or care to follow the sale through its been 12 weeks since our "under offer" and emoov just don't care once its got to "under offer". We are ...
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Comment on agent fees
Bad for the service you get.
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“Good service...”

Jul 06,2018
Minithumbup
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Molly
By: 'Tom'
Jul 06,2018
0 people found
this helpful
Molly was good at keeping us posted and chasing up our buyer for us! Can't wait to move into our new home. Thanks Molly!...
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Comment on agent fees
Value for money
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Areas covered
  • CM15

DPS




Review statistics

From Landlords From Tenants From Vendors From Buyers Other
16 2 6 0 1448 20 306 5 111 8

Agent Fees

Emoov are the UK's No 1 Estate Agent for customer service.

We offer a typical fixed fee from just £895 including VAT as opposed to a high fee on completion which is the way that traditional agents charge.

We advertise on all of the UK's biggest and busiest property websites such as Rightmove, Zoopla and Prime Location plus dozens more.

Our customer service is exceptional. AllAgents place us within the top 0.3% of all UK estate agents.
Last updated at 11:36 AM 17/07/2018 by allAgents

Complaints Procedure

No procedure set.
Last updated at 11:36 AM 17/07/2018 by allAgents
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Overall

Opening hours


  • Monday: 08:00 - 20:00
  • Tuesday: 08:00 - 20:00
  • Wednesday: 08:00 - 20:00
  • Thursday: 08:00 - 20:00
  • Friday: 08:00 - 20:00
  • Saturday: 09:00 - 17:00
  • Sunday: 10:00 - 16:00


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