• Lauren Rutherford
    Lauren Rutherford
  • Russell Quirk
    Russell Quirk
  • James Barton
    James Barton
  • Jonathan Palmer
    Jonathan Palmer
  • Louise Maher
    Louise Maher
  • Callum Quirk
    Callum Quirk
  • Anne Coward
    Anne Coward
  • James Boult
    James Boult
  • Paul Taylor
    Paul Taylor
  • Benjamin Reeves
    Benjamin Reeves
  • Rosanna Stubbs
    Rosanna Stubbs
  • Ryan Smith
    Ryan Smith
  • Lisa Karabas
    Lisa Karabas
  • Tatiana Korotkiewicz
    Tatiana Korotkiewicz
  • Jessica Brill
    Jessica Brill
  • Kitty Carroll
    Kitty Carroll
  • Harry Stoner
    Harry Stoner
  • Karen Luckett
    Karen Luckett
  • Sarah James
    Sarah James
  • Ross English
    Ross English
  • Nancy Maher
    Nancy Maher
  • Charles Fernandez
    Charles Fernandez
  • Tim Harper
    Tim Harper
  • Julie Morrissey
    Julie Morrissey
  • Nicola Ford
    Nicola Ford
Customer service is our passion and the central plank around which our
founder built the eMoov estate agency business. It's been a hard slog but
we have just achieved the incredible accolade of being rated as the UK's
Number 1 estate agent for customer service of over 25,800 branches.

This cements our unique proposition as being the best estate agent in the
country coupled with a very attractive, low fixed fee and 24/7 platform
technology that truly empowers our customers.

Estate agen
Read full description...

New North House, Ongar Road
Brentwood
Essex
CM15 9BB
0333 121 4950

 
Aug 18,2017
Minithumbup
Adam Cast
By: 'David & Margaret Woodward'
Aug 18,2017
0 people found
this helpful
Adam Cast listed our home yesterday. We found him to be a very professional, efficient, likeable and informative young man....
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Was this helpful? Yes
Aug 11,2017
Minithumbup
Lucia Ghahramani
By: 'Lisa M'
Aug 11,2017
0 people found
this helpful
We were sceptical at first about using an online estate agent, but I'm so glad we did. It gave us greater control over the text and photos of the online advert we could set up and accept viewing bookings online directly with the viewer, without having to make phone calls and go through a third person (one less hassle). The main thing that has made our experience stand out though is the excellent customer service. Lucia was our case handler, and she had been excellent, chasing up queries, liaisi...
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Comment on agent fees
Fees are very competitive, with regards to both physical and online estate agents.
Was this helpful? Yes
Aug 11,2017
Minithumbdown
Lisa Karabas
Julie Morrissey
By: 'Chema Garcia'
Aug 11,2017
2 people found
this helpful
Avoid eMoov, not really that different from standard estate agents. The whole experience with them has been shocking. We were looking for an alternative to avoid standard estate agents and came across eMoov. They were very proactive to get us to signed and advertised the property with them. We received calls from an emails from a sales representative every day. Once they got our money everything went downhill and we never heard anything from them anymore. First of all, they got the p...
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Was this helpful? Yes
Aug 10,2017
Minithumbup
By: 'Angela'
Aug 10,2017
0 people found
this helpful
I do not know how to turn on my computer. Woodie and Tatiana really helped me through the process. And guess what, I did it . Really straight forward , great fun. Lovely people to deal with and a lot of my calls (sorry Woodie) were out of hours and all handled effortlessly and with great patience. Seriously if I can do it you can . If putting your own piece together puts you off ( I was reluctant due to my lack of computer experience ) don't be it's very straightforward. Thank you emoov. Xxx...
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Comment on agent fees
Great
Was this helpful? Yes
Aug 10,2017
Minithumbup
Lisa Karabas
By: 'Michael'
Aug 10,2017
0 people found
this helpful
Provided a step by step assistance with setting up the listing - Couldn't be more helpful with a great approach. Excellent support!!...
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Comment on agent fees
Good
Was this helpful? Yes
Aug 10,2017
Minithumbup
Ross English
Harry Stoner
By: 'Sam'
Aug 10,2017
0 people found
this helpful
Ross was great in helping getting this over the line and pushing the seller's solicitors, was hard to get a hold of every now and then and a few times I had to chase, but seemed mainly due to workload and there was always someone at hand to help if Ross wasn't available, including Harry....
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Comment on agent fees
N/A
Was this helpful? Yes
Aug 09,2017
Minithumbdown
Lucia Ghahramani
By: 'Emily'
Aug 09,2017
0 people found
this helpful
I was part of a long chain and the transaction was tricky. Lucia saw my sale through to the very end. She was very responsive and followed things up quickly. I was pleased with the service I received from Emoov. I would definitely use them again to sell a house....
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Comment on agent fees
Excellent value for money.
Was this helpful? Yes
Aug 09,2017
Minithumbup
Sarah James
Ryan Smith
By: 'Robert'
Aug 09,2017
0 people found
this helpful
My initial contact with eMoov (incl Sarah) found them open minded and helpful which led me to commission them. I dealt with a range of team members (incl Ryan and Sarah), who worked seamlessly and enthusiatically. My property in Cornwall offerred a rare opportunity for self-build and rural business so finding the right buyer was all important; eMoov achieved optimal sale for lower fee than local high street Estate Agents and telephone manner was excellent throughout, even under pressure. Dur...
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Comment on agent fees
Excellent value compared with local high street estate agents
Was this helpful? Yes
Aug 08,2017
Minithumbup
Tom Davey
By: 'Asun'
Aug 08,2017
0 people found
this helpful
Tom Davey was very helpful in the process of buying our new home. Always available to answer our questions ad great guidance as we are first time buyers. Very professional....
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Comment on agent fees
I am the buyer, so no fees in my side.
Was this helpful? Yes
Aug 08,2017
Minithumbup
Anne Coward
Tatiana Korotkiewicz
By: 'Janet and John'
Aug 08,2017
0 people found
this helpful
Everyone we spoke to has been helpful, courteous and efficient. Have to commend John (floor plan and photos) also Anne and Tatiana....
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Comment on agent fees
Excellent value.
Was this helpful? Yes
Aug 08,2017
Minithumbup
Luica Ghahramani
Tom Davey
By: 'lynne and rob'
Aug 08,2017
0 people found
this helpful
Great service. Got full asking price on my sale by their negotiations. Much better experience than I have had with high street agents....
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Comment on agent fees
Excellent
Was this helpful? Yes
Aug 08,2017
Minithumbup
Harry Stoner
By: 'Emma and Phil'
Aug 08,2017
1 people found
this helpful
Harry has been brilliant from start to finish. He kept us informed at every stage and was able to help us contact buyers and solicitors when we were finding it tricky. He is very professional and we had a lot of confidence in him. He always followed through with what he said and couldn't do enough for us. Thank you so much. I would definitely recommend emoov and Harry in particular....
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Comment on agent fees
Good price for what you get. We loved being able to view and edit the dashboard with our particulars on. Also, we loved the way in which viewings and appointments were managed and sent through by text and email. It is a fantastic idea. Loved it!
Was this helpful? Yes
Aug 07,2017
Minithumbup
Adam Cast
By: 'Jeremy and Tania'
Aug 07,2017
0 people found
this helpful
We were very impressed with Adam's courtesy, integrity, and professionalism, as well as his skill in taking excellent photos of the property and drawing up the floor plan. He left us with a sense of total confidence in the eMoov process. He took time to give clear and straightforward explanations devoid of spin, and he obviously brought a wealth of experience to his role....
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Comment on agent fees
Very reasonable fee, well below what a local estate agent quoted.
Was this helpful? Yes
Aug 04,2017
Minithumbup
Sam Berkley
By: 'Lorraine Aabbouz'
Aug 04,2017
0 people found
this helpful
I am really pleased I made the decision to use an on-line estate agent to cut costs. No question I asked was too much trouble to be answered. Although I never had face-to-face contact I was treated as an individual and not as a number. Sam Berkeley was particularly helpful and caring - she fully recognised how stressful an experience 'moving house' can be and was always reassuring - thank you for all your help....
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Comment on agent fees
good
Was this helpful? Yes
Aug 04,2017
Minithumbup
Sarah James
By: 'karl rogers'
Aug 04,2017
0 people found
this helpful
I have been very impressed with the level of service we have received in buying a home through Emoov. In particular Sarah james has been great with always returning a call and calling me with updatings before i had heard from my own soilictor/ estate agent, They say you get old and wiser and in this case i believe thats true. i would recommend Emoov in the future as the service i felt was better than my own agent. thanks again Sarah...
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Comment on agent fees
N/A i was the buyer and still got a good service.
Was this helpful? Yes
Aug 02,2017
Minithumbup
Nathan Romano
By: 'Ms M'
Aug 02,2017
0 people found
this helpful
I've moved numerous times & this is by far my best experience! If you want efficiency & friendly professionalism, then eMoove is the way to go. I can't fault any of the service. Takes gold standard to 'Platinum' HIGHLY RECOMMENDED!...
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Comment on agent fees
Fees, I saved half the usual costs by going with eMoove! For the best service! I will never use a traditional estate agents again.
Was this helpful? Yes
Aug 02,2017
Minithumbup
By: 'John'
Aug 02,2017
0 people found
this helpful
Excellent online platform and great for getting the house sold but felt a little let down by the lack of communication after the sale. I have sorted everything else out with other solicitors and estate agents in the chain. Could have done with a bit of help with that part of the transaction. It's a great concept but needs better communication....
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Comment on agent fees
Cannot fault the fees.
Was this helpful? Yes
Jul 31,2017
Minithumbup
Tom Davey
By: 'Tim'
Jul 31,2017
0 people found
this helpful
Tom always was quick and replied to any query with relevant info. No adverse comment at all. I would recommend him...
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Comment on agent fees
very low cost compared with high street agents
Was this helpful? Yes
Jul 29,2017
Minithumbup
Sarah James
By: 'Ian'
Jul 29,2017
0 people found
this helpful
We signed up with eMoov after reading online reviews and were initially impressed with our pictures, advert and the online portal. We met with several estate agents and although we felt the eMoov agent was the least trustworthy, we decided to bite the bullet and trust the reviews. However our suspicions were confirmed which led to my making a complaint about him. The admin manager who responded dealt with these concerns very quickly/proactively and we have had no dealings with him since that. ...
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Comment on agent fees
Good.
Was this helpful? Yes
Jul 28,2017
Minithumbdown
By: 'Martin'
Jul 28,2017
2 people found
this helpful
This is not a gripe just against eMoov - the problems I encountered would have applied to any online estate agent. We put our bungalow up for sale with eMoov who got us a buyer, a lady approaching pensioner status. All seemed to go reasonably well, she had the survey done as did we on the house we were buying. Then several weeks after the survey , when exchange of contracts was imminent the lady suddenly got "cold feet" not because of anything wrong with the survey, just that the...
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Comment on agent fees
The fixed price deal seemed attractive but ended up getting nothing for it. A local agent may have had more success talking our buyer out of her silliness.
Was this helpful? Yes
Jul 27,2017
Minithumbdown
Adam Cast
By: 'Terry Hodge'
Jul 27,2017
0 people found
this helpful
Adam was extremely helpful with the valuation process and all other aspects. Very happy with Emoov so far. Nothing seemed to be any bother and he always called me back when I had some questions....
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Comment on agent fees
Good
Was this helpful? Yes
Jul 26,2017
Minithumbup
Ross English
By: 'Paul'
Jul 26,2017
0 people found
this helpful
I have been very impressed with the level of service we have received in selling our home with Emoov. In particular Ross has been a great asset to the company. Throughout the whole process Ross has dealt with any issues promptly and helped both ourselves and the purchaser complete the sale....
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Comment on agent fees
Fantastic saving on high street selling fees
Was this helpful? Yes
Jul 26,2017
Minithumbup
Lisa Karabas
By: 'Amelia Bailey'
Jul 26,2017
0 people found
this helpful
Thank you Lisa, for helping me. What a star you are! You have been very helpful and patient with me today and handled all my queries with professionalism and expertise. Thank you so so much :)...
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Comment on agent fees
BRILLIANT!
Was this helpful? Yes
Jul 26,2017
Minithumbup
Damien Ellison
By: 'Cat'
Jul 26,2017
0 people found
this helpful
Hello I cannot tell how happy and relieved I am to have found Emoov. I had researched the selling process and when Damien visited he was extremely competent and made the process possible. I am still processing how good this is and definitely would highly recommend this amazing service: friendly, knowledgeable, respectful, encouraging and problem solving... ACE...
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Comment on agent fees
Excellent I was lucky to just make it to the special offer... the stars were shining!!!
Was this helpful? Yes
Jul 25,2017
Minithumbup
Ross English
By: 'Leighton'
Jul 25,2017
0 people found
this helpful
Ross has been fantastic at handling any questions and has been quick to reply to all emails and calls. It's been a pleasure to deal with him and the experience has been much better to other local estate agents I've dealt with in the past....
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Was this helpful? Yes
Jul 24,2017
Minithumbup
Harry Stoner
By: 'Lesley'
Jul 24,2017
1 people found
this helpful
Really pleased with Harry's service. He's been prompt with all questions & information. And always professional , helpful & cheerful. We would always use Emoov for any future property sales. Thank you Harry for all your help....
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Comment on agent fees
Good
Was this helpful? Yes
Jul 24,2017
Minithumbup
Jessica Brill
Lisa Karabas
By: 'Marie'
Jul 24,2017
0 people found
this helpful
I would just like to express my gratitude to the Emoov team in general with particular reference to all those of you who have responded and been most helpful and polite as well as always patient and able to reassure. This concerns the sale of 94,St Edmunds Walk.PO334JB. Althoughwe are not yet at the end of the road yet,(contracts being drawn up to sign now). I am very impressed with the customer support throughout. I have recommended Emoov and you have another happy client with you as a result !...
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Comment on agent fees
Excellent value
Was this helpful? Yes
Jul 21,2017
Minithumbup
Sarah James
By: 'Ian'
Jul 21,2017
0 people found
this helpful
I found Emoov very easy and straight forward to deal with in terms of getting our property on the market, arranging viewings and for providing feedback from viewings. Sarah was extremely helpful and very supportive and helped us to get a successful offer which was very close to our asking price....
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Comment on agent fees
Very competitive.
Was this helpful? Yes
Jul 20,2017
Minithumbup
Harry Stoner
By: 'Sadie'
Jul 20,2017
0 people found
this helpful
Received really good service from Emoov and would definitely recommend them. Harry dealt with our sale and he really went above and beyond to get our sale through even in very difficult circumstances. He always got back to me and was very professional. He's an asset to the company...
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Comment on agent fees
Very reasonably priced
Was this helpful? Yes
Jul 20,2017
Minithumbup
Ross English
By: 'Paolo'
Jul 20,2017
0 people found
this helpful
A bit disoriented at the beginning with Emoov, having to speak with a different person every time I contacted them, much better later on when Ross picked it up. Very kind, patience and reassuring though all the process....
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Was this helpful? Yes
Areas covered
  • CM15

DPS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
14 2 5 0 1357 15 277 4 104 4

Job vacancies

Please see a list of jobs available

Agent Fees

eMoov.co.uk are the UK's No 1 estate agent for customer service.
We offer a typical fee of just £679 including VAT as opposed to a high fee on completion which is the way that traditional agents charge.

We advertise on all of the UK's biggest and busiest property websites such as Rightmove, Zoopla and Prime Location plus dozens more.

Our customer service is exceptional. AllAgents place us within the top 0.3% of all UK estate agents.
Last updated at 10:54 AM 26/07/2017 by allAgents

Complaints Procedure

No procedure set.
Last updated at 10:54 AM 26/07/2017 by allAgents
Lauren Rutherford Lauren Rutherford
Team Leader
41 reviews

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Russell Quirk Russell Quirk
Director
41 reviews

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James Barton James Barton
Sales Executive
9 reviews

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Jonathan Palmer Jonathan Palmer
Sales Consultant
61 reviews

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Louise Maher Louise Maher
Team Leader for Negotiations & Progression
129 reviews

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Callum Quirk Callum Quirk
Sales Consultant
7 reviews

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Anne Coward Anne Coward
13 reviews

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James Boult James Boult
Partner
35 reviews

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Paul Taylor Paul Taylor
Partner
21 reviews

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Benjamin Reeves Benjamin Reeves
Partner
13 reviews

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Rosanna Stubbs Rosanna Stubbs
Senior Sales Executive
15 reviews

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Ryan Smith Ryan Smith
Sales Negotiator & Progressor
67 reviews

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Lisa Karabas Lisa Karabas
49 reviews

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Tatiana Korotkiewicz Tatiana Korotkiewicz
Customer Support Team Leader
46 reviews

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Jessica Brill Jessica Brill
Sales negotiator
50 reviews

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Kitty Carroll Kitty Carroll
Viewing Team
8 reviews

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Harry Stoner Harry Stoner
81 reviews

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Karen Luckett Karen Luckett
Viewings Team
7 reviews

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Sarah James Sarah James
83 reviews

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Ross English Ross English
71 reviews

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Nancy Maher Nancy Maher
8 reviews

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Charles Fernandez Charles Fernandez
Local Property Director
41 reviews

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Tim Harper Tim Harper
2 reviews

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Julie Morrissey Julie Morrissey
Valuations Consultant
7 reviews

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Nicola Ford Nicola Ford
Sales Support Executive
4 reviews

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Adam Cast Adam Cast
Local Property Director
37 reviews

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Holly Shell Holly Shell
Valuation Analyst
11 reviews

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Will Coombes Will Coombes
Sales Negotiator
38 reviews

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Bryan Powis - no image available Bryan Powis
Viewings Co-Ordinator
10 reviews

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Tom Davey Tom Davey
Sales Negotiator
98 reviews

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Rosie Stubbs - upload your photo Rosie Stubbs
0 reviews

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Leigh Smith Leigh Smith
Admin
27 reviews

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Jack Troutt Jack Troutt
28 reviews

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Sam Berkley Sam Berkley
50 reviews

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Megan Palmer Megan Palmer
49 reviews

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Kathleen Taylor Kathleen Taylor
Local Property Director
10 reviews

About Kathleen I am the Local Property Director for emoov. I cover the Leeds area. View full profile
Chris pratten - upload your photo Chris pratten
0 reviews

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Damien Ellison Damien Ellison
Local Property Directors
18 reviews

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Luica Ghahramani Luica Ghahramani
60 reviews

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Nathan Romano Nathan Romano
Customer Support
41 reviews

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Debbie Young Debbie Young
Customer Support
0 reviews

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Tom Daley - upload your photo Tom Daley
2 reviews

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Abi Crossley - no image available Abi Crossley
Sales negotiator and progressor
12 reviews

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Sam Clarke - no image available Sam Clarke
0 reviews

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Timothy Hembrough - no image available Timothy Hembrough
1 reviews

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Kelly Brady Kelly Brady
Local Property Director
3 reviews

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James Kenyon - no image available James Kenyon
0 reviews

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Holly Gurnett - no image available Holly Gurnett
Customer Support Agent
0 reviews

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Isobel Brown - no image available Isobel Brown
Customer Support Agent
1 reviews

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Lucia Ghahramani - upload your photo Lucia Ghahramani
9 reviews

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Kiran Ganja - no image available Kiran Ganja
Offers and Progression Manager
1 reviews

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Jayne  - upload your photo Jayne
1 reviews

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Sam Berkeley - upload your photo Sam Berkeley
1 reviews

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