• Lauren Rutherford
    Lauren Rutherford
  • Russell Quirk
    Russell Quirk
  • James Barton
    James Barton
  • Jonathan Palmer
    Jonathan Palmer
  • Louise Maher
    Louise Maher
  • Callum Quirk
    Callum Quirk
  • Anne Coward
    Anne Coward
  • James Boult
    James Boult
  • Paul Taylor
    Paul Taylor
  • Benjamin Reeves
    Benjamin Reeves
  • Rosanna Stubbs
    Rosanna Stubbs
  • Ryan Smith
    Ryan Smith
  • Lisa Karabas
    Lisa Karabas
  • Tatiana Korotkiewicz
    Tatiana Korotkiewicz
  • Jessica Brill
    Jessica Brill
  • Kitty Carroll
    Kitty Carroll
  • Harry Stoner
    Harry Stoner
  • Karen Luckett
    Karen Luckett
  • Sarah James
    Sarah James
  • Ross English
    Ross English
  • Nancy Maher
    Nancy Maher
  • Charles Fernandez
    Charles Fernandez
  • Tim Harper
    Tim Harper
  • Julie Morrissey
    Julie Morrissey
  • Nicola Ford
    Nicola Ford
We promise great service or we'll sell your house for free. Our customers love us and we're ranked #1 out of 25,000 estate agents for customer service on AllAgents.co.uk. We're also ranked as the #1 o Read full description...We promise great service or we'll sell your house for free. Our customers love us and we're ranked #1 out of 25,000 estate agents for customer service on AllAgents.co.uk. We're also ranked as the #1 online estate agent and won the 2014 & 2015 award from AllAgents for customer service. 99% of our customers would recommend selling with us. Our latest NPS recommendation rating of +64 compares to a ranking of -15 for the average traditional estate agent (net promoter score Oct 2015).
Apr 28,2017
Minithumbdown
Sarah James
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Apr 28,2017
0 people found
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Had a fantastic experience selling my house with Emoov. Sarah was always extremely helpful and the whole process ran very smoothly for a fraction of the price. Would highly recommend....
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Very reasonable fees with excellent customer service.
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Apr 28,2017
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Lucia Ghahramani
By:
Apr 28,2017
0 people found
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Emov was absolutely fantastic. Would highly recommend this service to everyone and it's at a low cost They are very professional and keep you up dated every minute I would like to say a big thank you to Lucia Ghahramani who was dealing with my sale She is an inspiration to the company. Thank you again Emov...
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Comment on agent fees
Good
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Apr 27,2017
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Sarah James
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Apr 27,2017
0 people found
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Very good service all throughout the process. Sarah was always helpful and pleasant to deal with....
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Comment on agent fees
We probably saved in the region of £2600 in comparison to High Street estate agents - not an insignificant amount - and can't think of anything we could have gained by paying so much more money.
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Apr 26,2017
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Kathleen Taylor
Leigh Smith
By:
Apr 26,2017
0 people found
this helpful
I have just put my property on the market and the whole process so far has been great, from Kathleen Taylor who came out to carry out the valuation to Leigh Smith & Nathan Romano who are customer service agents they couldn't have been more helpful. I look forward to a quick hassle free sale with EMoov....
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Comment on agent fees
We had an alternative agent to carry out a valuation prior to going with EMoov and we found EMoovs fees to be fair with no hidden extras.
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Apr 26,2017
Minithumbup
Abi Crossley
By:
Apr 26,2017
0 people found
this helpful
Abi has kept us up to date efficiently with the situation of the offer we put in. She is very friendly and well-mannered over the phone. Fantastic service overall!...
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Comment on agent fees
n/a
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Apr 25,2017
Minithumbup
Luica Ghahramani
By:
Apr 25,2017
0 people found
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Lucia has been exemplary throughout and has followed the process from offer to exchange of contracts closely. Always there when we needed advice and support and has ensured that the sale has been transacted as smoothly as possible....
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Comment on agent fees
Amazing value!
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Apr 24,2017
Minithumbup
Sarah James
By:
Apr 24,2017
0 people found
this helpful
I recently purchased a property in Beckenham which emoov managed. It's hard to summarise the difficulty of the sale but Sarah was excellent throughout the process and a pleasure to deal with. She managed the seller's Idiosyncrasies well and my own frustrations when things weren't going as planned. The process was long and difficult but Sarah couldn't have been more helpful. She was very tenacious when things got particularly hard and was both measured and dogged when the situation required it. I...
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N/A
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Apr 22,2017
Minithumbup
Luica Ghahramani
By:
Apr 22,2017
1 people found
this helpful
If you're concerned about using an internet estate agent then stop worrying and use eMoov. We have had a great service right from the start - quick attendance to take the photographs etc and taken / produced to such a high professional standard, with important little touches such as lifting the colours and changing the sky to blue as it was a dull Autumn day. Listing was up and running the next day and with an excellent floor plan, all done at breath taking speed! Also you get a personal service...
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Comment on agent fees
GREAT - be careful if you are considering other on line agents because many of them don't have the after sales service and make you communicate direct with your buyer / seller. I know this because we had an offer accepted on a property and their agent was another on line one. Thankfully eMoov isn't like that and do provide all the after sales service you would normally expect from a high street agent (but at a fraction of the price).
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Apr 20,2017
Minithumbup
Lauren Rutherford
Rosanna Stubbs
By:
Apr 20,2017
0 people found
this helpful
Lauren, Rosanna and Deborah Carroll were the three members of staff this time, my second time of using this firm. Lauren and Rosanna helped two years ago and were the reason I immediately thought of EMOOV again. They had all my previous information at their finger tips. They are so professional, fast and friendly that it is difficult to imagine how anything could be better. Using EMOOv puts High Street agents in the shade....
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Comment on agent fees
Very good value. Cannot understand how little cost for so much.
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Apr 19,2017
Minithumbup
Megan Palmer
By:
Apr 19,2017
0 people found
this helpful
Megan Palmer and the EMoov team were superb during the process of selling the property which become rather stressful at times but thanks to their help, support and expertise a successful completion was achieved. I am most grateful and thankful and will not hesitate to recommend EMoov to family, friends and even strangers if need be....
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Comment on agent fees
Very good and competitive.
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Apr 18,2017
Minithumbup
Harry Stoner
By:
Apr 18,2017
0 people found
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I found Emoov's systems at times very clunky and quite frustrating. There are certain aspects of their business that lack professionalism I.e the start of the email asking me to write this review started 'Dear%seller name%'. Harry has been great and I feel as though he fully understood my needs as a seller. On the whole I would recommend and use EMoov again in the future....
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Apr 18,2017
Minithumbup
Sarah James
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Apr 18,2017
0 people found
this helpful
I cannot recommend Sarah at Emoov highly enough - she has been fantastic throughout the process and never minded how many queries I had and always took the time to answer these. As a first time buyer this eased any stresses that we had as she answered emails and telephone calls in a friendly and speedy manner....
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Comment on agent fees
N/A - purchasing not selling
Was this helpful? Yes
Apr 17,2017
Minithumbup
Harry Stoner
By:
Apr 17,2017
0 people found
this helpful
I am a repeat customer of Emoov. Excellent business model and excellent customer service. Thank you very very much eMoov...
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Apr 16,2017
Minithumbup
Sarah James
By:
Apr 16,2017
0 people found
this helpful
Sarah was Very helpful and always willing to follows up one any request or issues. I would have no problem recommending Emove to any potential seller. Excellent service.Thanks....
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Comment on agent fees
Very good
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Apr 15,2017
Minithumbup
Damien Ellison
By:
Apr 15,2017
0 people found
this helpful
On both occasions Damien come to our property he was extremely helpful, guided us through the process of putting our property on the market with professional & helpful advice. The photo's he took are very good showing our property to its best advantage. It was a pleasure dealing with him, hopefully the rest of the procedure will go as well....
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Comment on agent fees
very competitive with the other on line agents
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Apr 12,2017
Minithumbup
Abi Crossley
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Apr 12,2017
0 people found
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Emoov were great. They communicated extremely well, and helped answered any questions. They fitted around my difficult working hours to communicate with me about my sale....
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Comment on agent fees
Great fees compared to high street estate agents, with a much better service. I didn't mind showing people around - in fact my buyers said they preferred it.
Was this helpful? Yes
Apr 11,2017
Minithumbup
Ryan Smith
By:
Apr 11,2017
0 people found
this helpful
Have just completed on what was a very difficult sale/purchase. Ryan Smith was incredibly supportive and helpful and I would have struggled without that...he is a star!...
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Comment on agent fees
Very good value
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Apr 09,2017
Minithumbup
Bryan Powis
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Apr 09,2017
0 people found
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Just completed my set up and on course for listing later today - well ahead of expectations. Prompt and effective support from Bryan....
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Apr 05,2017
Minithumbup
Sam Berkley
By:
Apr 05,2017
1 people found
this helpful
Sam Berkeley dealt with my sale with exceptional professionalism and efficiency. I am so delighted with the service that has been provided by Sam. This is the first time I have used an online agent over a traditional estate agent, and I can honestly say that I would not use any other agent other than Emoov. I have been buying and selling property for over 15 years and I have not before received such a high level of customer service and expertise as with this firm. Knowledgeable about every sta...
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Comment on agent fees
The fees are such good value for money. A fraction of what high street agents charge and Emoov are also cheaper than the other online agents who claim to be cheap, but they actually have hidden extra costs.
Was this helpful? Yes
Apr 03,2017
Minithumbup
Luica Ghahramani
By:
Apr 03,2017
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this helpful
Lucia was excellent. always kept us up to speed on our purchase. And quick to respond to our queries. Many Thanks Lucua...
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Apr 03,2017
Minithumbup
Tom Davey
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Apr 03,2017
0 people found
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Tom acted as our negotiator on the sale of our property in St Andrews. We would highly recommended him. He listened and understood what we wanted. He communicated well with us and with the potential purchasers. He was very professional, polite and efficient. He understood the Scottish system which was very helpful in our situation. Thanks for all your help Robert and Zoe...
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Comment on agent fees
e-moov fixed fee on sale
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Mar 31,2017
Minithumbup
Sarah James
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Mar 31,2017
0 people found
this helpful
Thank you to all the emoov team for tailoring my house to my individual needs. The emoov service throughout the selling process has been great and a really positive experience with a high level of customer service from everyone I dealt with from the whole viewings bookings team who helped with arranging specific viewing requirements to the sales negotiator Sarah whom was great dealing with some quite difficult parts to the sales process making sure I got there in the end. Thanks again everyone a...
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Comment on agent fees
v good
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Mar 30,2017
Minithumbup
Kelly Brady
By:
Mar 30,2017
0 people found
this helpful
Kelly was brilliant in helping us sell our house. She was friendly, professional and explained everything in detail answering all our questions. I would highly recommend emoov for those wanting to sell their house without the extortionate usual estate agent fees. The online portal to manage viewings and activity is brilliant as you have full control over want your listing looks like and can keep up to date with everything. You are notified straight away about viewings and offers which is brillia...
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Comment on agent fees
Really good. Much better than the £1800 we were quoted from a local agent
Was this helpful? Yes
Mar 28,2017
Minithumbup
Tatiana Korotkiewicz
James Barton
By:
Mar 28,2017
0 people found
this helpful
I've just completed putting my mother's house on the market through eMoov, and so far the experience has been very positive. Hopefully, we will be able to get a quick sale, but that remains to be seen....
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Comment on agent fees
Good
Was this helpful? Yes
Mar 27,2017
Minithumbup
Sarah James
By:
Mar 27,2017
0 people found
this helpful
This was my third time returning to eMoov to sell a property. They are a set of fantastic team of professionals. Not only you sell your property at a fraction of the costs but you get a first class service from a team of polite and caring team all working together to make your transaction as smooth and trouble-free as possible. I am particularly grateful to Sarah James for giving me her fullest kind support for the after sale process. I keep recommending eMoov to all friends and family and I wou...
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Comment on agent fees
A fraction of what you would pay a traditional estate agent
Was this helpful? Yes
Mar 27,2017
Minithumbup
Tom Davey
By:
Mar 27,2017
0 people found
this helpful
Emoov went above any beyond what I ever expect of them. Tom was my sales progressor and always kept me fully updated and reassured. I couldn't be happier with the service I received. Every staff member I spoke to were equally as helpful. I would recommend Emoov and would certainly use them again. Great advertising and pictures too, Emoov have been flawless from start to finish....
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Comment on agent fees
Excellent fees. The price obviously included great quality photographs, floor plans, listings etc but also include invaluable 5* sales progression
Was this helpful? Yes
Mar 24,2017
Minithumbup
Sam Berkley
By:
Mar 24,2017
0 people found
this helpful
Excellent service. Fast and straight forward. Clear and correct answers to questions - better idea of what was going on than our conveyancer! Made the process easier for us as first time buyers....
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Mar 24,2017
Minithumbup
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Mar 24,2017
0 people found
this helpful
Currently selling with Emoov and I love how easy and straight forward it has been to set up and get on the market. The ease of sorting viewings by text/ email is great and they have kept in contact with me with all correspondence from potential buyers....
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Comment on agent fees
Fees are great and also don't make you commit to using their conveyancing services like most online sellers.
Was this helpful? Yes
Mar 21,2017
Minithumbup
Tom Davey
By:
Mar 21,2017
1 people found
this helpful
Tom has looked after me as soon as the sale was accepted. I cannot praise Tom enough, he has been a real star! So friendly yet professional - always ready to push each side to get the desired result. Definitely an asset when selling your house - an excellent person to help you through the stressful time of selling your home - well done Tom and thank you Hilary...
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Comment on agent fees
Good
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Mar 15,2017
Minithumbup
Jessica Brill
By:
Mar 15,2017
0 people found
this helpful
Purchasing my first property appeared on paper to be a breeze - No chain my side nor on the sellers side. How wrong I was! What in fact happened was a long drawn out, often stressful process of unforeseen circumstances. Had it not been for the excellent work and customer service that I received from Jessica Brill from eMoov, I think I would have pulled out long before the sale went through. Jessica was always on hand to answer any questions and issues I had (which was a lot!) and was consistent...
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Comment on agent fees
N/A
Was this helpful? Yes

DPS


Review statistics

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Agent Fees

eMoov.co.uk are the UK's No 1 estate agent for customer service.
We offer a typical fee of just £679 including VAT as opposed to a high fee on completion which is the way that traditional agents charge.

We advertise on all of the UK's biggest and busiest property websites such as Rightmove, Zoopla and Prime Location plus dozens more.

Our customer service is exceptional. AllAgents place us within the top 0.3% of all UK estate agents.
Last updated at 10:32 AM 02/11/2016 by allAgents

Complaints Procedure

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Last updated at 10:32 AM 02/11/2016 by allAgents

Firm rankings



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