Cray & Norton
4.4/5, 113 reviews
82% recommended
96% sales valuation accuracy
95% sales fee satisfaction
100% lettings valuation accuracy
99% lettings fee satisfaction

Property Features

We are an independent family run estate agents able to provide you with a friendly, professional service whatever your position, be it vendor, purchaser, Landlord or tenant. show more We are an independent family run estate agents able to provide you with a friendly, professional service whatever your position, be it vendor, purchaser, Landlord or tenant.

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Latest Reviews

 View all Reviews 113
20th May 2024
reviewed by 'Fran'
“Would highly recommend Darren and the team at Cray and Norton who recently sold a house for us in addiscombe. ......”
6th Mar 2024
reviewed by 'Peter'
“Excellent service with regular communication in dealing with my property sale, highly recommended...”
3rd Mar 2024
reviewed by 'Trudy Wright'
“Really professional outfit yet down to earth - no spin just action. Marcel, Archie & Darren are the 'A' team all ......”
29th Oct 2023
reviewed by 'Aris Sanchez'
“Excellent level of professionalism throughout the whole process of renting our loved flat for the first time guiding us to ......”
1st Aug 2023
reviewed by 'Mr Jason Peploe'
“Good service from start to finish and a big thank you to all the team at Cray and norton....”
26th Jun 2023
reviewed by 'Clare'
“I'm glad I chose Cray & Norton when I had to put my late parents home on the market.The whole ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 96% 95% £255,100 £5,400,000
Lettings 100% 99% £825 £2,350
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
12 2 12 8 33 2 33 2 3 6
Opening Hours
  • Monday: 09:00 - 17:00
  • Tuesday: 09:00 - 17:00
  • Wednesday: 09:00 - 17:00
  • Thursday: 09:00 - 17:00
  • Friday: 09:00 - 17:00
  • Saturday: 09:00 - 15:30
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Cray & Norton Branches (view all 2)
Croydon, CR0
Heathfield, TN21

“A massive thank you to Cray and Norton for th......”

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Jul 12,2021
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Darren
By: 'Helen'
Jul 12,2021
0 people found
this helpful
A massive thank you to Cray and Norton for the amazing experience buying our wonderful first home in Croydon. From the outset they were incredibly helpful, supportive and steered us through the process. We’ve been settled in our new home now for 2 weeks and ...
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“Sale in May 2021...”

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Jul 03,2021
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Darren
By: 'ROBERTO'
Jul 03,2021
0 people found
this helpful
I had a good experience with my sale and the Cray & Norton team, in very challenging circumstances due to the volume of sales in May 2021. Tracy did a brilliant marketing and negotiation job. Marcel and Darren kept me up to date in the slow, painful ...
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“Excellent...”

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Jul 01,2021
Minithumbup
By: 'Sahin'
Jul 01,2021
0 people found
this helpful
Booked a viewing of a property through them. The viewing was great, and Mark was really helpful. The process of buying the house from start to finish was excellent, Darren helped us throughout the process. I would recommend the estate agents thoroughly. I managed to ...
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“10 out of 10 for me. Cray Norton is highly re......”

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Jul 01,2021
Minithumbup
By: 'Mark'
Jul 01,2021
0 people found
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10 out of 10 for me. Cray Norton is highly recommended. Darren my contact was with me all the way though the process. I gave him a near impossible task and he pulled out all the stops. Estate agents often are not that good but Cray Norton ...
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“Good effort...”

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Jun 26,2021
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Darren
By: 'RS'
Jun 26,2021
0 people found
this helpful
I can only praise Darren and his team at Cray and Norton for their efforts to find a buyer for my flat despite the impact of the Coronavirus pandemic and for seeing the sale through smoothly. I was glad to have the benefit of their ...
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“Great communication. We’re quick to answer qu......”

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Jun 23,2021
Minithumbup
By: 'DC'
Jun 23,2021
0 people found
this helpful
Great communication. Were quick to answer questions and get the ball rolling on our purchase. Kept in touch with us and prompted solicitors when needed. Made sure everything went smoothly. Would highly recommend....
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“A trustworthy and honest business...”

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Jun 03,2021
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Marcel
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Darren
By: 'NM'
Jun 03,2021
0 people found
this helpful
I knew from the offset that I would instruct the Cray and Norton team to market the property. Marcel valued the property and suggested a realistic price for the area and condition of the property. There were a decent amount of viewings and I was ...
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“They gave us a realistic estimate. A buyer wa......”

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May 12,2021
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Marcel
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Darren
By: 'Giles Denby'
May 12,2021
0 people found
this helpful
They gave us a realistic estimate. A buyer was found but ended up falling through, however the C&N team quickly found a second buyer. They also kept an eye on the house condition whilst it was vacant to check all was okay through the ...
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“Harry was very warm and friendly in showing u......”

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May 08,2021
Minithumbup
By: 'Omar'
May 08,2021
0 people found
this helpful
Harry was very warm and friendly in showing us around a beautiful property in Addiscombe. He was really efficient in booking us in a few days beforehand, was responsive on the day, and we quickly built up a rapport on the viewing. He was knowledgeable ...
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“Cray and Norton sold our house with minimum f......”

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Apr 30,2021
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Marcel
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Darren
By: 'William'
Apr 30,2021
0 people found
this helpful
Cray and Norton sold our house with minimum fuss and kept us informed through the whole process. Very happy with their service and cannot fault Marcel and Tracy, total professionals who I would recommend to anyone and i would definitely use them again....
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“I would give zero stars for this agent, unpro......”

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Feb 15,2021
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Darren
By: 'angryincroydon'
Feb 15,2021
2 people found
this helpful
I would give zero stars for this agent, unprofessional, rude, incompetent and so lazy, I had to do all the work and just got lot of fobs from their office. from the start i knew this agent was not for us, but had no choice ...
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By: Karen Groves
Nov 06, 2021
View all comments (3)
Darren is a vile person who thinks he can bully his tenants. Clearly thinks he's Donald Trump harping on about "fake news". What an arrogant creature indeed! ...

“Friendly, but very lazy and never collected r......”

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Jun 10,2020
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Darren
By: 'Alex'
Jun 10,2020
0 people found
this helpful
Friendly, but very lazy and never collected rent on time. I was promised a good service, but by the time the 3rd rent was due, nearly every other month, the rent arrived only when I requested the money from Cray & Norton. Since then I have ...
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“Fantastic Agency...”

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Sep 09,2019
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Darren
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Marcel
By: 'asher'
Sep 09,2019
0 people found
this helpful
Cray and Norton were amazing throughout our sale and purchase and we would highly recommend their services. They communicated with the entire chain involved and when things became difficult it was so reassuring to know we had an agency we could completely trust and rely ...
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“Happy Clients...”

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May 28,2019
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Sam
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Darren
By: 'Happy'
May 28,2019
0 people found
this helpful
My sister and I bought our first property through Cray & Norton and I would like to say a Big Thank you to Sam and Darren. Sam, a young gentleman with excellent manners and attitude first showed me the property and was very helpful with our ...
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“Security deposit...”

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Apr 09,2019
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Marcel
By: 'Angry'
Apr 09,2019
1 people found
this helpful
I rented a flat through C&N for 6 years. I had to move out because my former landlord refused to carry out repairs and such refusal resulted in the flat being colonised by rats. When I tried to recover my £1,073 deposit, I realised that the ...
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Comment on agent fees
Fees are neither good nor bad
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By: Angry tenant
Apr 10, 2019
View all comments (2)
This is the experience I got when renting from you and it may happen again to another tenant. All I can say is the tenancy contract was signed by a Miss * as your representative and the landlord is... a Mr *! It looks like a family business and hard to believe you were completely unaware of ** that was taking place. I may have an accent but I am not mentally retarded. All you can do now is apologise and make sure you do not deal with dishonest landlords in future ...

“Sold a house with Marcel as our agent. From the ......”

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Sep 27,2017
Minithumbup
By: 'Paul'
Sep 27,2017
1 people found
this helpful
Sold a house with Marcel as our agent. From the start, when he provided the best valuation to ensure a sale at a good price, through to completion Marcel was always honest and available, providing help and advice when needed. This is the second time ...
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Comment on agent fees
Fees and commission were both very reasonable.
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“I recently sold a property on behalf of my disabled ......”

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Jul 16,2017
Minithumbup
By: 'Patrick'
Jul 16,2017
0 people found
this helpful
I recently sold a property on behalf of my disabled sister who had moved away from the area and into a care home. Living far from Croydon myself and also being relatively unfamiliar with the property itself, I was heavily dependent on C & N's Marcel ...
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Comment on agent fees
Fair
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“We sold our flat recently. Great communication and all round ......”

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Apr 23,2017
Minithumbup
By: 'Felistas'
Apr 23,2017
0 people found
this helpful
We sold our flat recently. Great communication and all round service from Marcel. We were kept informed on progress and felt that our interests were in good hands....
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Comment on agent fees
Good
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“I recently bought a house through Cray & Norton Addiscombe branch. ......”

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Jul 14,2016
Minithumbup
By: 'Emilia'
Jul 14,2016
0 people found
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I recently bought a house through Cray & Norton Addiscombe branch. Very happy with the purchase and progress of transaction. Staff at Cray & Norton is very professional, friendly and reliable.I liked the fact that they don't force you to use their solicitors or brokers. I ...
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Comment on agent fees
very good
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“This was my third attempt at selling my house because ......”

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Aug 31,2015
Minithumbup
By: 'Christine'
Aug 31,2015
0 people found
this helpful
This was my third attempt at selling my house because of two deaths in the family which meant I had to take the house off the market the first two occasions. Marcel was understanding and very supportive of my situation and I had no qualms ...
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“Very efficient team. Tony and Mark organised viewings promptly and ......”

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Aug 25,2015
Minithumbup
By: 'Joe'
Aug 25,2015
0 people found
this helpful
Very efficient team. Tony and Mark organised viewings promptly and secured a satisfactory offer very quickly. Would definitely recommend them and use them again....
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Comment on agent fees
Accurate
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“The flat I'm now renting was listed with two agents ......”

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Aug 24,2015
Minithumbup
By: 'Kate'
Aug 24,2015
0 people found
this helpful
The flat I'm now renting was listed with two agents online. I contacted both, but didn't hear from the other. I phoned Cray and Norton and Tony was able to offer me a viewing for the same day. He was then happy to change the ...
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Comment on agent fees
This is my first rental experience but asked around to see if the fees were reasonable. I was told they were pretty standard so was happy to go ahead with the payment.
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“I just recently bought house from them, I mostly dealt ......”

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Aug 19,2015
Minithumbup
By: 'Dede'
Aug 19,2015
1 people found
this helpful
I just recently bought house from them, I mostly dealt with Mark and Tony , they both been very helpful and professional. I will strongly recommend my friends and family to this state agent. If i sell or boy again house i'll definitely go through them....
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“I have had the pleasure of buying two garages from ......”

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Aug 07,2015
Minithumbup
By: 'Leszek'
Aug 07,2015
0 people found
this helpful
I have had the pleasure of buying two garages from C&N. I found Tony and Mark to be extremely professional and helpful at all stages of the purchase. Even though the properties were just garages, the time element involved dealing with solicitors enquiries was ...
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“After a long search and being visited by almost 10 estate ......”

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Jul 30,2015
Minithumbup
By: 'Lyes'
Jul 30,2015
0 people found
this helpful
After a long search and being visited by almost 10 estate agents, we choose Cray & Norton to list our property. They were the most competitively priced and cut the estate agent chat and had a proper conversation. The house was listed professionally and we were happy ...
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Comment on agent fees
Fees were the most important factor for me. I know houses pretty much sell themselves these days with Rightmove, Zoopla and the like, so a fair price was key.
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“I have had a wonderful experience buying my property through ......”

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Feb 20,2015
Minithumbup
By: 'Dory'
Feb 20,2015
0 people found
this helpful
I have had a wonderful experience buying my property through Cray and Norton estate agents. My Agent Mark Geddes was very professional, friendly and helpful. He always made sure I was kept up to date through out the process which gave me great confidents and ...
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“Myself and my part end recently brought our first home ......”

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Feb 20,2015
Minithumbup
By: 'Lisa'
Feb 20,2015
0 people found
this helpful
Myself and my part end recently brought our first home using Cray & Norton, the service we received was excellent with the personal touch being provided. We felt our estate agents kept us in touch through out the process and were on hand to help deal ...
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Comment on agent fees
As we were buying our first home, we did not pay any fees for this service
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“I recently sold a property in Croydon, not knowing the ......”

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Nov 13,2014
Minithumbup
By: 'Daniel'
Nov 13,2014
0 people found
this helpful
I recently sold a property in Croydon, not knowing the area very well I met with several estate agents and Cray & Norton were by the far the best. I received an amazing service from start to finish, they were very friendly, professional and know the ...
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Comment on agent fees
Excellent value for the service received.
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“Emma is very helpful, always polite and friendly with great ......”

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Aug 06,2014
Minithumbup
By: 'eva'
Aug 06,2014
0 people found
this helpful
Emma is very helpful, always polite and friendly with great approach to customers. I had a very good experience and would recommend Cray & Norton...
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“Could not be happier with the service I received from ......”

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Jul 15,2014
Minithumbup
By: 'Mrs'
Jul 15,2014
0 people found
this helpful
Could not be happier with the service I received from Cray and Norton Estate Agents, they were efficient, Helpful and generally a pleasure to deal with - much better than other local agents I have dealt with before! Highly recommended!...
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By: Darren Cray
Sep 17, 2014
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Thanks for taking the time to write a review and Im pleased you were happy with the service we provided. Darren Cray ...

Vendor Fees

1.2%

Landlord Fees

8%

Tenant Fees

No fees set.
Last updated at 20/05/2024, 1:33 PM by Darren
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 12:33 PM 20/05/2024 by Darren

Awards won by Cray & Norton

Regional Awards won by Cray & Norton

Individual Branch Awards

Croydon, CR0



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