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    hannah ventom
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161 New Union Street
Coventry
West Midlands
CV1 2NT
024 7696 3014

 
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Properties for sale
Properties for rent
Sep 20,2016
Minithumbdown
By:
Sep 20,2016
2 people found
this helpful
An appalling company. They avoid putting anything in writing, unless it is to their advantage, and don't respond to repairs requests. During viewing they didn't have keys to any of 3 different doors that gained access to a lobby that was found, upon moving into the property, to be riddled with damp and mould. Co-incidence? They didn't send us our copy of the tenancy agreement until 4 months into the tenancy, despite repeated requests. They failed to respond to a letter advising we were moving...
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Comment on agent fees
High, and they try to bill both landlord and tenant at any excuse.
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Apr 13,2016
Minithumbdown
By:
Apr 13,2016
1 people found
this helpful
This is a company of charlatans. In 2014 they underspent their service charge budget by around 20%, yet hiked the service charge. Just got the 2016 service charge, again increased, again underspent by 20% in 2015. No money back for the last FOUR years budget under-spend of 20%. They are clearly pocketing this money, then ripping owners on the property off year on year. It's shocking a company like this can continue to get away with it....
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Comment on agent fees
I don't mind the money they actually spend. Their actual spend seems completely valid to me. I mind that they charge 20% more than this to owners and pocket the difference. Disgusting.
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Apr 21,2015
Minithumbdown
By:
Apr 21,2015
0 people found
this helpful
Shocking company. They have racked up a bill of over ‚£1000 and intend to charge my mortgage for an unpaid ground rent of ‚£100 in a couple of months. This is despite them having my money in their account anyway + more. They charge ‚£140 for a reminder and ‚£300 for a solicitors letter. If you are away beware, they use sharp practices to cheat their customers and rip them off as much as they can....
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Nov 25,2014
Minithumbdown
By:
Nov 25,2014
3 people found
this helpful
Countrywide estate management are the worst company I've ever dealt with. They do not respond to requests and chase payment for service charge even though they have not provided evidence of invoices upon request from residents. I have now had to involve a solicitor to deal with this on my behalf, who advised they have had many previous dealings with the dubious nature of this company. The company is a disgrace and I would give zero stars if I could....
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Oct 21,2014
Minithumbdown
By:
Oct 21,2014
3 people found
this helpful
1.Failure to acquire knowledge of property. 2. Failure to carry out appropriate inspections of BUILDING. 3.Failure to react promptly when rainwater is pouring into my home DUE to their lack of knowledge. 4.failure to act immediately during an emergency situation. 5. Failure to inspect during an emergency situation. 6. Emergency phone service useless....
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What agent could do to change your mind?
ALL of the above!!
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Oct 08,2014
Minithumbdown
By:
Oct 08,2014
2 people found
this helpful
I used Taylors Letting, Worcester (part of the Countrywide group) for around 18 months to let rooms in my portfolio of 26 HMO rooms. Their performance on finding tenants is rubbish. Their finders fee is twice what other local agents charge (average £378 inc VAT for my rooms as opposed to £192 inc VAT charged by another local agent). At this premium fee level you would expect them to be really good but nothing could be further from the truth! For example, they delivered just 5 ...
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Comment on agent fees
They charge 75% + VAT and provide no discount even on a 26 room portfolio. This works out an average of ‚£378 inc VAT per room on my portfolio. Another reputable local agent charges a fixed fee of ‚£192 inc VAT providing the same service at half the price.
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Apr 04,2013
Minithumbdown
By:
Apr 04,2013
7 people found
this helpful
This agency is the most frustrating company to deal with. They are poor communicators, incredibly overpriced and have no great desire to assist in actually maintaining or managing the property. I have countless situations in which they have failed to offer a good service. Most of the work they have instructed to be carried out is by a bunch of cowboys and lasts the shortest amount of time possible or looks as though it was botched together at the cheapest possible price. Carpet fittings, handrai...
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What agent could do to change your mind?
Provided a good service from the outset. When they hadn\'t done so rectify their mistakes wuickly and to the highest possible standard.
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Mar 28,2013
Minithumbdown
By:
Mar 28,2013
4 people found
this helpful
Have to agree with the other comments. Abysmal service which is hideously overpriced. Charge for nothing. They dont communicate and send out bills 3 months late demanding immediate payment. Disgusted....
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Mar 19,2013
Minithumbdown
By:
Mar 19,2013
3 people found
this helpful
One word - Disgraceful! But they just keep getting away with it. Estate Management companies should be outlawed to be quite honest. Money for nothing! They are now trying to charge me extra money from 2011 as they believe we should have been paying more. They didn\'t even runt he estate in 2011!...
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Aug 08,2011
Minithumbdown
By:
Aug 08,2011
4 people found
this helpful
I dont believe that the people running, owning or working at Countrywide can sleep comfortably at night. ridiculously over priced service charges. management fee's despite invoicves / bills / statements being sent out 5 or 6 months late and to really ice this cake, they havent been to look or assess our property in ten years. when we made noise about a leak in the communal area they tried to charge the owners and not use the buildings insurance. now after years of neglect they have served us ...
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By: forestfand
Jan 14, 2013
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Hi there Take a look at www.broadwalkpm.co.uk They are very helpful and fully transparent. they may just be able to help....
Aug 23,2010
Minithumbdown
By:
Aug 23,2010
5 people found
this helpful
Countrywide Managing Agents are useless. Collectively they are wilfully incompetent and when you have dealings with indivdiuals you are immediately reminded of the phrase "if you pay peanuts you get monkeys". Every person I have spoken to or dealt with from the secretary to the Office Manager are completely and utterly incompetent....
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Feb 03,2010
Minithumbdown
By:
Feb 03,2010
1 people found
this helpful
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Jun 17,2009
Minithumbdown
By:
Jun 17,2009
2 people found
this helpful
Would not use again. No sense of urgency. Not one problem has ever been fixed....
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By: Ian Van Fogell
May 06, 2011
View all comments (1)
Rendal and Rittner is the worst managing agent we have ever had the misfortune of dealing with. As an tenant of one flat, one would think that he would act professionally and respond professionally and timeously to e-mails. They are rude, sarcastic and dances around issues instead of addressing them, resolving them and moving forward. We are constantly having to chase after Rendall and Rittner for answers and when they does not have them they simply ignores all further correspondence. A constant....
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