1 Star Review
May 31,2019
By:
'Juge22'
May 31,2019
Branch: Southend on Sea, 11th Floor Maitland House,
Warrior Square
Services: Property Management
Would you recommend?: No
Postcode: BN15
Branch: Southend on Sea, 11th Floor Maitland House,
Warrior Square
Property Management
Postcode: BN15
1
people found
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I am SO glad I'm now free of this bunch of cowboys!!! Countrywide Estate Management was appalling managing our building! Amanda Monger (Manager) was extremely good at avoiding anything that needed to be carried out. In 7 years, all we had repaired was a carport roof ...
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Comment on agent fees
Average until they demanded huge fees for one year for works which were never carried out.
1
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“Excellent Property Manager...”
5 Star Review
Dec 13,2018
By:
'Flat'
Dec 13,2018
Branch: Coventry, 161 New Union Street
Services: They manage our building
Would you recommend?: Yes
Postcode: SW19
Branch: Coventry, 161 New Union Street
They manage our building
Postcode: SW19
0
people found
this helpful
Renee has been the most conscientious and caring property manager i have come across, since i moved into my flat 8 years ago. her kind professional manner is appreciated and i am grateful she is taking care of my block of flats....
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“Professional,Effective and Helpful...”
4 Star Review
Nov 28,2018
By:
'Ash'
Nov 28,2018
Branch: Croydon, 125 High St,
Services: They manage our estate
Would you recommend?: Yes
Postcode: SE25
Branch: Croydon, 125 High St,
They manage our estate
Postcode: SE25
0
people found
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It has been a pleasure to have Roni look after the property on our portfolio.
She has been very professional in all her dealings with us and has always responded to queries and problems quickly, positively and efficiently.
I would not hesitate to recommend her ...
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Comment on agent fees
We have found the Fees to be reasonable.
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4 Star Review
Oct 09,2018
By:
'HOMEFIX'
Oct 09,2018
Branch: Southend on Sea, 11th Floor Maitland House,
Warrior Square
Services: Property Management
Would you recommend?: Yes
Postcode: CT9
Branch: Southend on Sea, 11th Floor Maitland House,
Warrior Square
Property Management
Postcode: CT9
0
people found
this helpful
What a pleasure to work with Louise and her team, a breath of fresh to find a team that care as much as us about getting all the various maintenance works done on the various sites the Southend-on-sea branch manage. Its makes the job of ...
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5 Star Review
Oct 08,2018
By:
'J'
Oct 08,2018
Branch: Croydon, 125 High St,
Services: They manage our building
Would you recommend?: Yes
Postcode: KT19
Branch: Croydon, 125 High St,
They manage our building
Postcode: KT19
0
people found
this helpful
Roni is the definition of professionalism and a pleasure to work with. I have already referred her two various other developers....
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Comment on agent fees
Value for money
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“Great Service for a tricky Client...”
5 Star Review
Oct 05,2018
By:
'BD'
Oct 05,2018
Branch: Croydon, 125 High St,
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: BR1
Branch: Croydon, 125 High St,
Lettings (as a Landlord)
Postcode: BR1
0
people found
this helpful
We have built up a great relationship with Countrywide over the years and not wthout its problems as there are 56 flats in our estate. Caroline is incredibly easy to approach and manages to keep calm and solve all the problems. Not easy as every single ...
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Comment on agent fees
The fees are quite high but for the amount of service we demand it seems to be fair. We certainly didnt have the service with our previous agent
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5 Star Review
Sep 27,2018
By:
'Karen'
Sep 27,2018
Branch: Croydon, 125 High St,
Services: They manage our estate
Would you recommend?: Yes
Postcode: E4
Branch: Croydon, 125 High St,
They manage our estate
Postcode: E4
0
people found
this helpful
I am the director of a management company which uses countrywide management. The service we have received has been much improved by Renee. She is responsive, helpful and a pleasure to work with....
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Comment on agent fees
They seem to be in line with others
0
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5 Star Review
Sep 18,2018
By:
'Beth'
Sep 18,2018
Branch: Coventry, 161 New Union Street
Services: They manage our building
Would you recommend?: Yes
Postcode: CV6
Branch: Coventry, 161 New Union Street
They manage our building
Postcode: CV6
1
people found
this helpful
In the 10 or so years that Countrywide has managed our block of flats, we've received exceptional service. Colin Anderson has been our property manager and not only does he respond to all emails really speedily, but he sorts out any issues without hassle. I am ...
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Comment on agent fees
Under the circumstances, and considering the going rate I think they are fair and represent the service.
1
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“Great service so far...”
5 Star Review
Jul 13,2018
By:
'ANI'
Jul 13,2018
Branch: Southend on Sea, 11th Floor Maitland House,
Warrior Square
Services: They manage our building
Sold price: £230000
Would you recommend?: Yes
Postcode: E16
Branch: Southend on Sea, 11th Floor Maitland House,
Warrior Square
They manage our building
Sold price: £230000
Postcode: E16
0
people found
this helpful
I moved in to my flat in August 2016. Countrywide were and still are the property managers for my block of flats. The thing which made them stand out was that they decided to tidy up the entire property - refurbish the exterior of the building, ...
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Comment on agent fees
The fees so far seem reasonable and justified.
0
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“Excellent service at Countrywide Estate Management for sorting out the gardening work....”
5 Star Review
Jun 20,2018
By:
'Brian'
Jun 20,2018
Branch: Croydon, 125 High St,
Services: They manage our estate
Would you recommend?: Yes
Postcode: PO15
Branch: Croydon, 125 High St,
They manage our estate
Postcode: PO15
0
people found
this helpful
Julie and Hannah have provided an excellent service at Countrywide Estate Management. Thank you to Kevin for such good gardening job. I really appreciate all your hard work. Thank you again....
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Comment on agent fees
Fair
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5 Star Review
Jun 18,2018
By:
'PA'
Jun 18,2018
Branch: Southend on Sea, 11th Floor Maitland House,
Warrior Square
Services: They manage our estate
Would you recommend?: Yes
Postcode: CM20
Branch: Southend on Sea, 11th Floor Maitland House,
Warrior Square
They manage our estate
Postcode: CM20
0
people found
this helpful
I have found Lyn Walker extremely helpful and most competent in sorting out what has been a challenging task in relation to transferring a building I acquired to their managing department.
I would certainly not hesitate to recommend her and your whole department to any ...
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Comment on agent fees
Good
0
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4 Star Review
Jun 15,2018
By:
'Annie'
Jun 15,2018
Branch: Southend on Sea, 11th Floor Maitland House,
Warrior Square
Services: They manage our building
Would you recommend?: Yes
Postcode: UPMI
Branch: Southend on Sea, 11th Floor Maitland House,
Warrior Square
They manage our building
Postcode: UPMI
0
people found
this helpful
Since we had Perry appointed as our agent we had a very prompt response to problems. Very helpful and I would recommend using them....
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Comment on agent fees
Acceptable
0
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4 Star Review
Jun 15,2018
By:
'viv'
Jun 15,2018
Branch: Southend on Sea, 11th Floor Maitland House,
Warrior Square
Services: Property Management
Would you recommend?: Yes
Postcode: CM2
Branch: Southend on Sea, 11th Floor Maitland House,
Warrior Square
Property Management
Postcode: CM2
0
people found
this helpful
Perry is a delight to work with, he will go far, he dots the i's and crosses the t's so to speak. He is very prompt at getting back to us, very fair and honest, gets amazing quotes.
We do live in fear that we ...
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Comment on agent fees
n/a
0
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5 Star Review
May 10,2018
By:
'M'
May 10,2018
Branch: Southend on Sea, 11th Floor Maitland House,
Warrior Square
Services: They manage our building
Would you recommend?: Yes
Postcode: RM6
Branch: Southend on Sea, 11th Floor Maitland House,
Warrior Square
They manage our building
Postcode: RM6
0
people found
this helpful
The building we live in is managed by CountryWide and we have found the staff at the Hemel Hempstead branch very helpful and prompt to respond to problems. On some occasions problems with the property were resolved within 24 hours of the initial report.
The property ...
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Comment on agent fees
The service charges were reasonable considering the works carried out on the property. Their legal fees are very expensive.
0
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5 Star Review
May 03,2018
By:
'Mr'
May 03,2018
Branch: Southend on Sea, 11th Floor Maitland House,
Warrior Square
Services: They manage our building
Would you recommend?: Yes
Postcode: BH2
Branch: Southend on Sea, 11th Floor Maitland House,
Warrior Square
They manage our building
Postcode: BH2
0
people found
this helpful
I cannot find anything to say but praise for Amanda since she took over our residency in Bournemouth.
She is always prompt and helpful whenever a problem arises and it always feels as if she genuinely cares about whatever she can do to help.
Amanda ...
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Comment on agent fees
Although our agent fees are high I believe they are well used. Our building is well maintained. The gardens, the outside of the building, gutters, bins etc are all cleaned like clock work. Recently I spoke to Amanda and she said we have some money over this year and she is looking into using it to have our interior decorated. Cannot fault her efforts
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5 Star Review
Apr 04,2018
By:
'M'
Apr 04,2018
Branch: Croydon, 125 High St,
Services: They manage our building
Would you recommend?: Yes
Postcode: GU15
Branch: Croydon, 125 High St,
They manage our building
Postcode: GU15
0
people found
this helpful
I have always received the most brilliant service from both Kylie and Jenny. Their professionalism and attention to my needs have been exemplary. I would recommend them both as great examples of your team....
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Comment on agent fees
Good
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“Very Professional Service...”
5 Star Review
Apr 02,2018
By:
'David'
Apr 02,2018
Branch: Southend on Sea, 11th Floor Maitland House,
Warrior Square
Services: Property Management
Would you recommend?: Yes
Postcode: EN7
Branch: Southend on Sea, 11th Floor Maitland House,
Warrior Square
Property Management
Postcode: EN7
1
people found
this helpful
I have had the pleasure of working along side Louise and her Estate Management Team for the last 3 years And have always found all to be very professional, high levels of communication and an eye for detail
From initial inquiry through to completion the service ...
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1
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5 Star Review
Mar 28,2018
By:
'HowieR'
Mar 28,2018
Branch: Southend on Sea, 21 Clifftown Road
Services: They manage our estate
Would you recommend?: Yes
Postcode: E14
Branch: Southend on Sea, 21 Clifftown Road
They manage our estate
Postcode: E14
2
people found
this helpful
I'm very pleased with the service we have from Countrywide Estate Management's office in Southend-on-Sea. All the staff there are really friendly and helpful and always do their best to attend to any problems as quickly and efficiently as possible. Our property manager, Lyn Walker, ...
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Comment on agent fees
I believe Countrywide Estate Management in Southend-on-Sea provides very good value for money as a managing agent.
2
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5 Star Review
Mar 27,2018
By:
'Adam'
Mar 27,2018
Branch: Southend on Sea, 11th Floor Maitland House,
Warrior Square
Services: Property Management
Would you recommend?: Yes
Postcode: SS9
Branch: Southend on Sea, 11th Floor Maitland House,
Warrior Square
Property Management
Postcode: SS9
2
people found
this helpful
I have found Louise and her team at the Southend-on-Sea branch to be excellent! They are extremely professional, attentive and are always quick to respond to any issues i might have. I cannot recommend them enough!...
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2
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“I have read some negative reviews on here regarding Countrywide ......”
5 Star Review
Mar 09,2018
By:
'Mandy'
Mar 09,2018
Branch: Southend on Sea, 11th Floor Maitland House,
Warrior Square
Services: They manage our building
Would you recommend?: Yes
Postcode: HP3
Branch: Southend on Sea, 11th Floor Maitland House,
Warrior Square
They manage our building
Postcode: HP3
0
people found
this helpful
I have read some negative reviews on here regarding Countrywide as a whole, however I simply cannot write a bad thing about the Hemel Hempstead branch and particularly Carmen Thrussell who was absolutely wonderful. I found Carmen to be very patient, helpful and understanding and ...
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Comment on agent fees
I found the agent fees were competitive with other local agencies
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“These are rip off merchants. Wanted over 400pounds just to ......”
1 Star Review
Mar 02,2018
By:
'Martin'
Mar 02,2018
Branch: Coventry, 161 New Union Street
Services: Sales (as a Vendor)
Would you recommend?: No
Postcode: TN24
Branch: Coventry, 161 New Union Street
Sales (as a Vendor)
Postcode: TN24
4
people found
this helpful
These are rip off merchants. Wanted over 400pounds just to give us some enquiries.. wouldn't give any information after we provided them with the money as they said we owed them 7pounds still.
Took ages to realise the management pack...
Their a disgrace and need ...
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Comment on agent fees
Very very very bad agent fees. So expensive.
4
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“My dealings with Countrywide have always been fantastic. Especially Andrea ......”
5 Star Review
Feb 21,2018
By:
'S'
Feb 21,2018
Branch: Southend on Sea, 11th Floor Maitland House,
Warrior Square
Services: They manage our estate
Would you recommend?: Yes
Postcode: BN1
Branch: Southend on Sea, 11th Floor Maitland House,
Warrior Square
They manage our estate
Postcode: BN1
0
people found
this helpful
My dealings with Countrywide have always been fantastic. Especially Andrea who goes to show you can do your job with a smile and a bubbly voice! They have always been on hand to discuss any issues and whenever they need issues sorting and they listen ...
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0
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“Prior to Roni taking over this site it was troublesome ......”
5 Star Review
Feb 20,2018
By:
'Joe'
Feb 20,2018
Branch: Southend on Sea, 11th Floor Maitland House,
Warrior Square
Services: They manage our estate
Would you recommend?: Yes
Postcode: RM7
Branch: Southend on Sea, 11th Floor Maitland House,
Warrior Square
They manage our estate
Postcode: RM7
0
people found
this helpful
Prior to Roni taking over this site it was troublesome to say the least. Roni and Countrywide have managed to turn this site from a liability to an asset. I can not recommend Roni or Countrywide enough!!!...
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0
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“I have worked with several managing agents in Sussex and ......”
5 Star Review
Jan 31,2018
By:
'William'
Jan 31,2018
Branch: Southend on Sea, 11th Floor Maitland House,
Warrior Square
Services: Surveys
Would you recommend?: Yes
Postcode: BN3
Branch: Southend on Sea, 11th Floor Maitland House,
Warrior Square
Surveys
Postcode: BN3
1
people found
this helpful
I have worked with several managing agents in Sussex and I have found Countrywide to be professional, courteous and always willing to help. they have a good knowledge of the Landlord and Tenant Act and they are able to advise leaseholders accordingly....
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Comment on agent fees
good
1
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“They were commissioned to repossess my house by Santander and ......”
1 Star Review
Jul 19,2017
By:
'Lale'
Jul 19,2017
Services: Buying agent
Would you recommend?: No
Postcode: CB5
Buying agent
Postcode: CB5
8
people found
this helpful
They were commissioned to repossess my house by Santander and when I got my property back, all my staff was piled up on my bed and most of my kitchen goods, bathroom goods, very expensive perfumes, most of the things in my kitchen cupboard were ...
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Comment on agent fees
awful!
8
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“An appalling company. They avoid putting anything in writing, unless ......”
1 Star Review
Sep 20,2016
By:
'Mary'
Sep 20,2016
Services: Lettings (as a Tenant)
Rent PCM: £650
Would you recommend?: No
Postcode: WV10
Lettings (as a Tenant)
Rent PCM: £650
Postcode: WV10
11
people found
this helpful
An appalling company. They avoid putting anything in writing, unless it is to their advantage, and don't respond to repairs requests. During viewing they didn't have keys to any of 3 different doors that gained access to a lobby that was found, upon moving into the ...
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Comment on agent fees
High, and they try to bill both landlord and tenant at any excuse.
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“This is a company of charlatans. In 2014 they underspent their ......”
1 Star Review
Apr 13,2016
By:
'Robert'
Apr 13,2016
Services: They manage our estate
Would you recommend?: No
Postcode: ME3
They manage our estate
Postcode: ME3
8
people found
this helpful
This is a company of charlatans. In 2014 they underspent their service charge budget by around 20%, yet hiked the service charge. Just got the 2016 service charge, again increased, again underspent by 20% in 2015. No money back for the last FOUR years budget under-spend of 20%. They are clearly ...
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Comment on agent fees
I don't mind the money they actually spend. Their actual spend seems completely valid to me. I mind that they charge 20% more than this to owners and pocket the difference. Disgusting.
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“Shocking company. They have racked up a bill of over ‚£1000 ......”
1 Star Review
Apr 21,2015
By:
'Sally'
Apr 21,2015
Branch: Southend on Sea, 21 Clifftown Road
Services: They manage our building
Rent PCM: £750
Would you recommend?: No
Postcode: BH1
Branch: Southend on Sea, 21 Clifftown Road
They manage our building
Rent PCM: £750
Postcode: BH1
5
people found
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Shocking company. They have racked up a bill of over ‚£1000 and intend to charge my mortgage for an unpaid ground rent of ‚£100 in a couple of months. This is despite them having my money in their account anyway + more. They charge ‚£140 for a reminder and ‚£300 ...
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“Countrywide estate management are the worst company I've ever dealt ......”
1 Star Review
Nov 25,2014
By:
'lrb'
Nov 25,2014
Branch: Southend on Sea, 21 Clifftown Road
Services: Property Management
Sold price: £214500
Would you recommend?: No
Postcode: CM14
Branch: Southend on Sea, 21 Clifftown Road
Property Management
Sold price: £214500
Postcode: CM14
10
people found
this helpful
Countrywide estate management are the worst company I've ever dealt with. They do not respond to requests and chase payment for service charge even though they have not provided evidence of invoices upon request from residents. I have now had to involve a solicitor to ...
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“1.Failure to acquire knowledge of property.2. Failure to carry out ......”
1 Star Review
Oct 21,2014
By:
'Anna'
Oct 21,2014
Services: Property Management
Would you recommend?: No
Postcode: GL53
Property Management
Postcode: GL53
8
people found
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1.Failure to acquire knowledge of property.
2. Failure to carry out appropriate inspections of BUILDING.
3.Failure to react promptly when rainwater is pouring into my home DUE to their lack of knowledge.
4.failure to act immediately during an emergency situation.
5. Failure to inspect during an emergency ...
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What agent could do to change your mind?
ALL of the above!!
Attached Filesnbsp;
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