Countrywide Estate Management

3.23/5 rating 35 reviews
  • 43% valuation accuracy
  • 57% recommend
  • 68% fee satisfaction
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Countrywide Estate Management

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“GREAT TEAM...”

Oct 09,2018
Minithumbup
By: 'HOMEFIX PROPERTY SERVICES'
Oct 09,2018
0 people found
this helpful
What a pleasure to work with Louise and her team, a breath of fresh to find a team that care as much as us about getting all the various maintenance works done on the various sites the Southend-on-sea branch manage. Its makes the job of ...
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“Mr...”

Oct 08,2018
Minithumbup
By: 'J'
Oct 08,2018
0 people found
this helpful
Roni is the definition of professionalism and a pleasure to work with. I have already referred her two various other developers....
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Comment on agent fees
Value for money
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“Great Service for a tricky Client...”

Oct 05,2018
Minithumbup
By: 'BD'
Oct 05,2018
0 people found
this helpful
We have built up a great relationship with Countrywide over the years and not wthout its problems as there are 56 flats in our estate. Caroline is incredibly easy to approach and manages to keep calm and solve all the problems. Not easy as every single ...
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Comment on agent fees
The fees are quite high but for the amount of service we demand it seems to be fair. We certainly didnt have the service with our previous agent
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“Service Review...”

Sep 27,2018
Minithumbup
By: 'Karen'
Sep 27,2018
0 people found
this helpful
I am the director of a management company which uses countrywide management. The service we have received has been much improved by Renee. She is responsive, helpful and a pleasure to work with....
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Comment on agent fees
They seem to be in line with others
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“Beyond efficient...”

Sep 18,2018
Minithumbup
By: 'Beth'
Sep 18,2018
1 people found
this helpful
In the 10 or so years that Countrywide has managed our block of flats, we've received exceptional service. Colin Anderson has been our property manager and not only does he respond to all emails really speedily, but he sorts out any issues without hassle. I ...
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Comment on agent fees
Under the circumstances, and considering the going rate I think they are fair and represent the service.
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“Great service so far...”

Jul 13,2018
Minithumbup
By: 'ANI'
Jul 13,2018
0 people found
this helpful
I moved in to my flat in August 2016. Countrywide were and still are the property managers for my block of flats. The thing which made them stand out was that they decided to tidy up the entire property - refurbish the exterior of the building, ...
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Comment on agent fees
The fees so far seem reasonable and justified.
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“Excellent service at Countrywide Estate Management for sorting out the gardening work....”

Jun 20,2018
Minithumbup
By: 'Brian'
Jun 20,2018
0 people found
this helpful
Julie and Hannah have provided an excellent service at Countrywide Estate Management. Thank you to Kevin for such good gardening job. I really appreciate all your hard work. Thank you again....
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Comment on agent fees
Fair
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“Property Management...”

Jun 18,2018
Minithumbup
By: 'PA'
Jun 18,2018
0 people found
this helpful
I have found Lyn Walker extremely helpful and most competent in sorting out what has been a challenging task in relation to transferring a building I acquired to their managing department. I would certainly not hesitate to recommend her and your whole department to any ...
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Comment on agent fees
Good
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“Improved service...”

Jun 15,2018
Minithumbup
By: 'Annie'
Jun 15,2018
0 people found
this helpful
Since we had Perry appointed as our agent we had a very prompt response to problems. Very helpful and I would recommend using them....
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Comment on agent fees
Acceptable
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“viv chaffe...”

Jun 15,2018
Minithumbup
By: 'viv'
Jun 15,2018
0 people found
this helpful
Perry is a delight to work with, he will go far, he dots the i's and crosses the t's so to speak. He is very prompt at getting back to us, very fair and honest, gets amazing quotes. We do live in fear ...
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Comment on agent fees
n/a
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“Well managed...”

May 10,2018
Minithumbup
By: 'M Smeed'
May 10,2018
0 people found
this helpful
The building we live in is managed by CountryWide and we have found the staff at the Hemel Hempstead branch very helpful and prompt to respond to problems. On some occasions problems with the property were resolved within 24 hours of the initial report. The property ...
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Comment on agent fees
The service charges were reasonable considering the works carried out on the property. Their legal fees are very expensive.
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“Vast Improvement...”

May 03,2018
Minithumbup
By: 'Mr Bournemouth'
May 03,2018
0 people found
this helpful
I cannot find anything to say but praise for Amanda since she took over our residency in Bournemouth. She is always prompt and helpful whenever a problem arises and it always feels as if she genuinely cares about whatever she can do to help. Amanda ...
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Comment on agent fees
Although our agent fees are high I believe they are well used. Our building is well maintained. The gardens, the outside of the building, gutters, bins etc are all cleaned like clock work. Recently I spoke to Amanda and she said we have some money over this year and she is looking into using it to have our interior decorated. Cannot fault her efforts
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“Excellent Service...”

Apr 04,2018
Minithumbup
By: 'M Vassiliades'
Apr 04,2018
0 people found
this helpful
I have always received the most brilliant service from both Kylie and Jenny. Their professionalism and attention to my needs have been exemplary. I would recommend them both as great examples of your team....
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Comment on agent fees
Good
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“Very Professional Service...”

Apr 02,2018
Minithumbup
By: 'David Cramer'
Apr 02,2018
1 people found
this helpful
I have had the pleasure of working along side Louise and her Estate Management Team for the last 3 years And have always found all to be very professional, high levels of communication and an eye for detail From initial inquiry through to completion the service ...
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“Very good service...”

Mar 28,2018
Minithumbup
By: 'HowieR'
Mar 28,2018
2 people found
this helpful
I'm very pleased with the service we have from Countrywide Estate Management's office in Southend-on-Sea. All the staff there are really friendly and helpful and always do their best to attend to any problems as quickly and efficiently as possible. Our property manager, ...
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Comment on agent fees
I believe Countrywide Estate Management in Southend-on-Sea provides very good value for money as a managing agent.
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“Excellent...”

Mar 27,2018
Minithumbup
By: 'Adam'
Mar 27,2018
2 people found
this helpful
I have found Louise and her team at the Southend-on-Sea branch to be excellent! They are extremely professional, attentive and are always quick to respond to any issues i might have. I cannot recommend them enough!...
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Mar 09,2018
Minithumbup
By: 'Mandy C'
Mar 09,2018
0 people found
this helpful
I have read some negative reviews on here regarding Countrywide as a whole, however I simply cannot write a bad thing about the Hemel Hempstead branch and particularly Carmen Thrussell who was absolutely wonderful. I found Carmen to be very patient, helpful and understanding and ...
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Comment on agent fees
I found the agent fees were competitive with other local agencies
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Mar 02,2018
Minithumbdown
By: 'Martin'
Mar 02,2018
4 people found
this helpful
These are rip off merchants. Wanted over 400pounds just to give us some enquiries.. wouldn't give any information after we provided them with the money as they said we owed them 7pounds still. Took ages to realise the management pack... Their a disgrace and ...
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Comment on agent fees
Very very very bad agent fees. So expensive.
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Feb 21,2018
Minithumbup
By: 'S Wilkinson'
Feb 21,2018
0 people found
this helpful
My dealings with Countrywide have always been fantastic. Especially Andrea who goes to show you can do your job with a smile and a bubbly voice! They have always been on hand to discuss any issues and whenever they need issues sorting and they listen ...
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By: Martin
Feb 22, 2018
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Pha you must be the only person that have ever experience good dealings with these rip off merchants.. Either that or you work there ...
Feb 20,2018
Minithumbup
By: 'Joe Nicholson'
Feb 20,2018
0 people found
this helpful
Prior to Roni taking over this site it was troublesome to say the least. Roni and Countrywide have managed to turn this site from a liability to an asset. I can not recommend Roni or Countrywide enough!!!...
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Jan 31,2018
Minithumbup
By: 'William'
Jan 31,2018
1 people found
this helpful
I have worked with several managing agents in Sussex and I have found Countrywide to be professional, courteous and always willing to help. they have a good knowledge of the Landlord and Tenant Act and they are able to advise leaseholders accordingly....
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Comment on agent fees
good
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Jul 19,2017
Minithumbdown
By: 'Lale'
Jul 19,2017
8 people found
this helpful
They were commissioned to repossess my house by Santander and when I got my property back, all my staff was piled up on my bed and most of my kitchen goods, bathroom goods, very expensive perfumes, most of the things in my kitchen cupboard were ...
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Comment on agent fees
awful!
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Sep 20,2016
Minithumbdown
By: 'Mary C'
Sep 20,2016
11 people found
this helpful
An appalling company. They avoid putting anything in writing, unless it is to their advantage, and don't respond to repairs requests. During viewing they didn't have keys to any of 3 different doors that gained access to a lobby that was found, upon moving into the ...
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Comment on agent fees
High, and they try to bill both landlord and tenant at any excuse.
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Apr 13,2016
Minithumbdown
By: 'Robert STout'
Apr 13,2016
8 people found
this helpful
This is a company of charlatans. In 2014 they underspent their service charge budget by around 20%, yet hiked the service charge. Just got the 2016 service charge, again increased, again underspent by 20% in 2015. No money back for the last FOUR years budget under-spend of 20%. They are clearly ...
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Comment on agent fees
I don't mind the money they actually spend. Their actual spend seems completely valid to me. I mind that they charge 20% more than this to owners and pocket the difference. Disgusting.
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Apr 21,2015
Minithumbdown
By: 'Sally'
Apr 21,2015
5 people found
this helpful
Shocking company. They have racked up a bill of over ‚£1000 and intend to charge my mortgage for an unpaid ground rent of ‚£100 in a couple of months. This is despite them having my money in their account anyway + more. They charge ‚£140 for ...
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Nov 25,2014
Minithumbdown
By: 'lrb'
Nov 25,2014
10 people found
this helpful
Countrywide estate management are the worst company I've ever dealt with. They do not respond to requests and chase payment for service charge even though they have not provided evidence of invoices upon request from residents. I have now had to involve a solicitor to ...
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Oct 21,2014
Minithumbdown
By: 'Anna Wright'
Oct 21,2014
8 people found
this helpful
1.Failure to acquire knowledge of property. 2. Failure to carry out appropriate inspections of BUILDING. 3.Failure to react promptly when rainwater is pouring into my home DUE to their lack of knowledge. 4.failure to act immediately during an emergency situation. 5. Failure to inspect during an emergency ...
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What agent could do to change your mind?
ALL of the above!!
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Oct 08,2014
Minithumbdown
By: 'Chris'
Oct 08,2014
7 people found
this helpful
I used Taylors Letting, Worcester (part of the Countrywide group) for around 18 months to let rooms in my portfolio of 26 HMO rooms. Their performance on finding tenants is rubbish. Their finders fee is twice what other local agents charge (average £378 inc VAT for my ...
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Comment on agent fees
They charge 75% + VAT and provide no discount even on a 26 room portfolio. This works out an average of ‚£378 inc VAT per room on my portfolio. Another reputable local agent charges a fixed fee of ‚£192 inc VAT providing the same service at half the price.
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Apr 04,2013
Minithumbdown
By: 'Steve'
Apr 04,2013
12 people found
this helpful
This agency is the most frustrating company to deal with. They are poor communicators, incredibly overpriced and have no great desire to assist in actually maintaining or managing the property. I have countless situations in which they have failed to offer a good service. Most ...
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What agent could do to change your mind?
Provided a good service from the outset. When they hadn\'t done so rectify their mistakes wuickly and to the highest possible standard.
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Mar 28,2013
Minithumbdown
By: 'KP'
Mar 28,2013
10 people found
this helpful
Have to agree with the other comments. Abysmal service which is hideously overpriced. Charge for nothing. They dont communicate and send out bills 3 months late demanding immediate payment. Disgusted....
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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
1 3 0 4 0 1 0 0 19 7

Fees

No fees set.

Complaints Procedure

No procedure available.

Awards won by Countrywide Estate Management

Individual Branch Awards

Firm rankings


Overall

Estate agents

Letting agents

View All 3 Branches


Countrywide Estate Management - Branch, Coventry, CV1
Branch
161 New Union Street, Coventry CV1 2NT
(2)
Countrywide Estate Management - Croydon, CR0
Croydon
125 High St,, Croydon CR0 9XP
(5)
Countrywide Estate Management - Southend on Sea, SS1
Southend on Sea
11th Floor Maitland House, Warrior Square, Southend on Sea SS1 2JY
(13)

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