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Properties for sale
Properties for rent
Apr 20,2017
Minithumbup
Giv
Michele Valli
By:
Apr 20,2017
0 people found
this helpful
Guys, as a victim of this agency I suggest that everybody who lost money and feel disgusting about The CityRooms' unforgivable unethical deeds do not just complain here. Because they have been using online platforms like Spareroom.com to post nonexsiting rooms in a low price to attract attention and trick you money later!!!They would always show they have rooms, in some sense, Spareroom is a criminal's partner, because it does not regulate regular posting agent. we should all write complain let...
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Comment on agent fees
Bad as hell
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Mar 20,2017
Minithumbdown
By:
Mar 20,2017
1 people found
this helpful
KEEP AWAY FROM THESE COWBOYS. They tried to sweet talk me into leaving a £500 deposit. Apparently this is the procedure before they can put an offer in to the landlord. I requested a copy of their terms & conditions along with a copy of their contract which contradicts what they say about the bills being all inclusive and the rental amount/deposit. It's all lies, lies lies. Keep away from them this needs to be reported to Trading Standards and the media to warn people what scammers...
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Comment on agent fees
It's a scam and a total rip off
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Mar 19,2017
Minithumbdown
By:
Mar 19,2017
9 people found
this helpful
KEEP AWAY FROM THESE COWBOYS. They tried to sweet talk me into leaving a £500 deposit. Apparently this is the procedure before they can put an offer in to the landlord. I requested a copy of their terms & conditions along with a copy of their contract which contradicts what they say about the bills being all inclusive and the rental amount/deposit. It's all lies, lies lies. Keep away from them this needs to be reported to Trading Standards and the media to warn people what scammers...
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Comment on agent fees
It's a scam and a total rip off
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Mar 13,2017
Minithumbdown
Jorge Sanchez
By:
Mar 13,2017
2 people found
this helpful
Worst experience I've ever had with a flat and an agency. Can't believe how they treat their tenants. We had no hot water and heatings for months!...
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Comment on agent fees
Bad
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Mar 13,2017
Minithumbdown
Jorge Sanchez
By:
Mar 13,2017
2 people found
this helpful
Worst experience I've ever had with a flat and an agency. Can't believe how they treat their tenants. We had no hot water and heatings for months!...
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Comment on agent fees
Bad
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Mar 10,2017
Minithumbdown
Brigita Debeikaite
By:
Mar 10,2017
4 people found
this helpful
A complete waste of my time. Brigitte made me come by their office only two try to force me to make a deposit without seeing the room. The ad stated differently to what I was later told. Do not trust them....
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Mar 07,2017
Minithumbdown
Agata
Agata
By:
Mar 07,2017
2 people found
this helpful
Horrible!Wanted to see property,she told me,is the same as on the pictures!In the end she told us,room been rented,staid of show us the property.Basic thing is to see room where you gona spend most of time,right?...
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Mar 04,2017
Minithumbdown
By:
Mar 04,2017
1 people found
this helpful
worst agent in the world, they ask you to pay for everything, they also force you to give a 2 months deposit....
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Mar 01,2017
Minithumbdown
By:
Mar 01,2017
2 people found
this helpful
DO NOT RENT FROM THESE PPL!!! SCAMMERS & THIEVES Rented a shared flat for my son who is at uni, was told bills included & common areas cleaned weekly by cleaners, once we paid deposit we were sent contract which stated that bills were capped. A week after moving in the internet was gone, after numerous calls/emails was informed that cityrooms had forgotten to pay BT, so waited for 10 days for service to resume. Cleaner only turned up every 3 weeks or so. Four months later again the s...
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Comment on agent fees
Rip off
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Feb 23,2017
Minithumbdown
Jorge Sanchez
Alessandra Spaz
By:
Feb 23,2017
4 people found
this helpful
Both of these people i have selected are **, and thieves. After reporting multiple problems and being treated like dirt. They raise their voice like children if they don't agree, lie and threaten. They bully you into doing what you want, These lot have been reported to the police, Rouge traders, Watchdog, Trading standards and the ASA. Do not go them with a S**TStick. I hope no one else has to go through what i did with them....
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Feb 15,2017
Minithumbdown
By:
Feb 15,2017
0 people found
this helpful
I am a travel writer and it was my first time to travel to London, so I checked booking.com to find a place where I could stay during my stay there. Prices were okay, and the staff were very accommodating. Rooms are very clean, the bed was very comforting that I prefer to stay in bed until noon during my day 1. I will definitely recommend this place to my friends. Its a big thumps up here....
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Jan 31,2017
Minithumbdown
Brigita Debeikaite
By:
Jan 31,2017
4 people found
this helpful
As all the others say, dont rent from these!! From the start the agent (Brigita) was pushing me into the sale saying I was unable to view it. I finally viewed the place and it was an absolute disgrace, pictures were completely different to the state of the room, mould all over the house, half the flat had moved out. Do the clever thing and read the reviews beforehand, I wish I had!...
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Comment on agent fees
Bad
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Jan 16,2017
Minithumbdown
By:
Jan 16,2017
2 people found
this helpful
Basically I was fulled and robbed by this city room agency,and they're agent LORENZO I was attracted with an good offer almost forced to walk asap in this office,I accept to walk in there to see the offer, once in Lorenzo start talking about the room he show me some pictures ,etc I ask to see the room he said,no, I ask at least 3 month contract,he suggested me to sign one an a half month contract (it was on 20 December he was rushing to leave on holiday)and after new year to renew the contra...
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Comment on agent fees
Baaaad
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Jan 07,2017
Minithumbdown
Jorge Sanchez
By:
Jan 07,2017
4 people found
this helpful
Absolute disgrace! DO NOT RENT FROM THESE PEOPLE THEY WILL ROB YOU!!! 100% guaranteed to steal your deposit. 100% guaranteed not to fix anything unless you threaten to go down to the office and make a scene in front of potential tenants. Will do the sloppiest, shoddiest job possible when they do "fix" it. Just a terrible, terrible firm. I can't believe that they are still in business....
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Dec 31,2016
Minithumbdown
By:
Dec 31,2016
1 people found
this helpful
The agency head helped me out with refunding my deposit on some conditions but they were very helpful to me...
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Dec 12,2016
Minithumbdown
Sun Melina
Jorge Sanchez
By:
Dec 12,2016
4 people found
this helpful
We rented from Cityrooms for 11 months and getting our deposit back was a nightmare. They said that we had bills to pay (yes they say bills are included but the cap allows them to charge you if they feel like it) and kept our deposit hostage for over a month. We had to go to their agency and fight with Jorge Lopez on this subject just to get this process through. They say they care about tenants but its all a lie. They have no idea where are you living, what meters are in your property or if the...
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Comment on agent fees
horrible fees when we started and horrible fees when we left. Inventory fee of £30 for a bed, mattress, ikea table and chair in our room. then they charged us £15 to reference us to the new agency we let from. Ridiculous.
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Dec 07,2016
Minithumbdown
By:
Dec 07,2016
3 people found
this helpful
Worst agency I ever encountered. Services is in one word disastrous. People broke into our appartment and once we contacted cityrooms they simply didn't care. Their prices are way above market standards. This company should be banned from doing business in London or any city. I wouldn't recommend them to my worst enemy...
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Comment on agent fees
Fees are way to high.
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Dec 07,2016
Minithumbdown
By:
Dec 07,2016
1 people found
this helpful
Worst agency I ever encountered. Services is in one word disastrous. People broke into our appartment and once we contacted cityrooms they simply didn't care. Their prices are way above market standards. This company should be banned from doing business in London or any city. I wouldn't recommend them to my worst enemy...
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Comment on agent fees
Fees are way to high.
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Dec 06,2016
Minithumbdown
Jorge Sanchez
Marco casanovas
By:
Dec 06,2016
1 people found
this helpful
*WARNING!!* *WARNING!!* From the very first encounter with this company, we had awful experiences and we were ripped off. They lie and scam you out of money at every chance they get. They DO charge you for bills (even though the ad says they don't). They enter your house unannounced (they once locked us in a room and left). They try and let your room even when you still have months left on your lease. They don't answer your phone calls or reply to emails when you need something fixed. ...
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Comment on agent fees
Awful. Rip off
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Dec 06,2016
Minithumbdown
Amy Tang
By:
Dec 06,2016
3 people found
this helpful
Do not use this so called estate agents .Once you deposit your 300 ponds deposit to view a room you have not seen by the way ,,you'll never get your money back if you do not like the room .This people are scammers.! Farruh is a compulsive liar who will tell you that the deposit is refundable but DO NOT BE FOOLED !...
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Dec 05,2016
Minithumbdown
By:
Dec 05,2016
2 people found
this helpful
Not just the worst estate agency I've had the misfortune of dealing with, they are the worst company I've ever dealt with. Jorge is the Del Boy, wheeler dealer type, happy to screw you over if it means more money. City Rooms is a greed-centric company, and they constantly lie, manipulate, coerce and steal to put more gold in the coffers. They will ensure you that bills are included - through their ads and through their staff (Marc was who we dealt with) - but this is a lie. Repairs move along at...
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Dec 05,2016
Minithumbdown
Jorge Sanchez
Christina
By:
Dec 05,2016
3 people found
this helpful
Avoid CityRooms at all costs! From the very beginning their lack of communication, replying to my emails very late, having to call up to 5 times a day, several times a week just to have certain things sorted out, things that THEY were responsible for (no internet connection even after 6 weeks of moving in etc.). They're rude on the phone and lie to your face, that's why I'm now only using emails so that I have proof of our conversations. They charge you for every little thing and they spam you w...
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Dec 02,2016
Minithumbdown
By:
Dec 02,2016
0 people found
this helpful
By far one of the worst letting service companies I have ever worked with. I was a tenant at one of their properties for more than a year. During this time we were without water and heating on a regular basis. My flatmates and myself regularly contacted cityrooms ordering them to fix the issues we had in the house. They took ages to reply, handled our concerns with a lack of interest and when someone finally came over to fix said issues, they were done poorly and unprofessionally. These issues c...
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Comment on agent fees
Horrible high and illogical fees. They charge you for pretty much anything they can.
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Nov 29,2016
Minithumbdown
Jorge Sanchez
By:
Nov 29,2016
2 people found
this helpful
Only getting 1 star because I can't give them 0. Most terrible company I have ever dealt with. Identity being hidden because I'm genuinely concerned that Jorge will try to bully me more than he already has done! Constantly pressuring you and threatening you trying to make you spend more money on fees etc. Not transparent at all when you go to look around the property. Lie to you saying that all of your bills are included etc. Lie about the number of people living in the flat. Lie about the state...
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Comment on agent fees
Bad because of the horrendous lack of transparency from the start.
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Nov 10,2016
Minithumbdown
By:
Nov 10,2016
1 people found
this helpful
Poor experience dealing with City Rooms during my tenancy. I was informed that only 2 other people would live in the flat and when I arrived there were 4 others. I was also promised numerous inventories for the kitchen including stools but these were not provided. When I made a complain it was 'forwarded onto the property manager', which always seems to be the excuse and no one ever got back to me. You have to deal with far too many people when you have a different query, communication with this...
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Comment on agent fees
Average fees although they rush you into signing the contract (watch out for the £30 inventory fee when leaving)
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Oct 31,2016
Minithumbdown
Alessandra Spaz
By:
Oct 31,2016
2 people found
this helpful
I chose Alessandra as she is the manager of the Stratford department. Customer service is terrible and they only care about taking your money. I have been left without facilities like oven for 5 weeks and no washing machine for 8 weeks. No compensation was given for that. I still paid fully my rent. Also, the way I was treated I believe was not fair and was totally unproffesional and rude. No one is taking responsibility for anything in there and if you stop complaining they think that the work...
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Comment on agent fees
Good
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Oct 28,2016
Minithumbdown
By:
Oct 28,2016
1 people found
this helpful
When I got to my room, there was only one working plug socket and this sparked when you plugged something in. The house was a state from the previous tenants and no effort was made to clean up the things left behind by the previous tenants yet at the end of the tenancy each of us was charged a cleaning bill despite leaving the flat in a cleaner state than it was found in, I was also charged for marks on the wall that were then when i moved in luckily I had taken photos and am contesting that at...
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Comment on agent fees
bad
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Oct 25,2016
Minithumbdown
By:
Oct 25,2016
4 people found
this helpful
Do not go anywhere near City Rooms! I wish I read the reviews prior to my experience with them. They are awful, rude people that only care about taking your money, and as much as they possibly can. They will lie to your face to get you into a contract, which they will then continue to lie about later. They increased the prices after 3 months, after telling us this wouldn't happen - forcing us to leave the property and find elsewhere to live. They rip you out of a deposit, which they also take...
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Comment on agent fees
Terrible - completely overpaid for everything.
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Oct 23,2016
Minithumbdown
Alessandro
By:
Oct 23,2016
5 people found
this helpful
AVOID! AVOID! AVOID! RUN AWAY FROM THEM! When I was introduced to the flat by one of the agency`s representative I was told that all the bills where going to be included. When I signed the contract I found out that the agency covered only £ 30.00 for electricity and gas bills. I was also told that the house was going to be cleaned once a week from a professional cleaning company but in over one year that I stayed in the house I only received this service 3 times. When I had repairs to be ...
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Oct 11,2016
Minithumbdown
Jorge Sanchez
By:
Oct 11,2016
5 people found
this helpful
City room is really the worst agency so far!! Lack of communication and comprehension. Once you're in the flat, all they want, is you paying a rent and that's it. They don't care if you need maintenance in your flat. I did not have hot water (bathroom&kitchen) for about 3 weeks and I paid a full rent. I asked for a compensation but they refused. The wifi was also really bad and they came to fix if after 5 months. Once my contract was finished, they said they going to give my deposit back, wh...
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Oct 11,2016
Minithumbdown
Jorge Sanchez
By:
Oct 11,2016
2 people found
this helpful
Don't go to CityRooms!!! If you are considering this agency please first see all the reviews on google and then decide. Because after you pay the money you will be treated like shit. The manager Jorge Sanchez will get money from you by all means and he is a rude people who is good at cursing tenant's family....
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Comment on agent fees
bad
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Aug 18,2016
Minithumbdown
By:
Aug 18,2016
7 people found
this helpful
I was shown the property on line and the property appeared really nice. On entry I soon realised that the photos were when the place was brand new, It was filthy. I was also told there were only 3 other occupants, there were another 7, all sharing 2 bathrooms....
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Aug 04,2016
Minithumbdown
Jorge Sanchez
By:
Aug 04,2016
9 people found
this helpful
AVOID CITY ROOMS AT ALL COST This agency has no respect for its tenants and will try and rinse you for every penny possible. I was a tenant for them for over 3 years and seemed to be the only person who cleaned up and looked after the flat for that time. They didn't screen the other flat mates and would get anyone who would pay the ridiculous rent even though they didn't fit it with the rest of the tenants. They never have any intention of giving back the deposit and will make up so many excus...
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Comment on agent fees
The fees are extortionate and if you complain they won't give you the deposit back.
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Jul 16,2016
Minithumbdown
Stefano Pisani
Lee D
By:
Jul 16,2016
6 people found
this helpful
I live in London for about 16 years I rented with lots of agencies, cityrooms is the worst ever in all aspects, dear friends if u thinking to rent with this agent, think twice. I will discrive them as cheap charlatans....
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Comment on agent fees
Very bad
Was this helpful? Yes
Jul 15,2016
Minithumbdown
By:
Jul 15,2016
6 people found
this helpful
Avoid *!!! What promised never done, renting you out sweetest price of property ending up being worst nightmare. No respect to tenants!...
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Jun 22,2016
Minithumbdown
Christina
Young Moon
By:
Jun 22,2016
7 people found
this helpful
Avoid CityRooms at all costs! From the very beginning their lack of communication, replying to my emails very late, having to call up to 5 times a day, several times a week just to have certain things sorted out, things that THEY were responsible for (no internet connection even after 6 weeks of moving in etc.). They're rude on the phone and lie to your face, that's why I'm now only using emails so that I have proof of our conversations. They charge you for every little thing and they spam you w...
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Jun 21,2016
Minithumbdown
By:
Jun 21,2016
7 people found
this helpful
If I could give less than 1 star, I would. AVOID AT ALL COSTS. No one likes their tenancy manager/landlord in London, but these people are completely below par: money-grabbing and insincere, they are badly managed by what little senior members of staff there are, and subsequently provide awful service. Over the span of 12 months, I have lived with over 10 different people - the ones I currently occupy my flat with are filthy, ignorant, rude, low lifes who shouldn't be allowed to co-habit ...
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Comment on agent fees
AWFUL.
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Jun 07,2016
Minithumbdown
By:
Jun 07,2016
5 people found
this helpful
Regretting since the first very moment! Firstly the date of my check in was on Sunday. They don't open on Sunday. They changed the check in on Monday because the cleaning team, would have time to clean the room. But I found the room was dusty and with mould. There were not such cleaning team. After my first night I find the room Cold and Humid. I tried to use the service of relocation they offer. Don't trust they will relocate you in another room you in a week if you are not happy with the...
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Comment on agent fees
fees were not so high. it is enough the rent.
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May 18,2016
Minithumbdown
By:
May 18,2016
7 people found
this helpful
(If only I could give no stars) Sign the contract if you are prepared to loose ALL of your holding deposit. Cityrooms only care about money. We lived in a flat with a disgusting flatmate who'd smoke all around the house, as well as blocked up all the sinks and drains with either food or hair. After a unsuccessful attempt to speak to the flatmate myself, I escalated the issue to cityrooms as they suggested in the contract. All they did was send an email (with possibly the worst grammar and spe...
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Comment on agent fees
Terrible.
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May 16,2016
Minithumbdown
By:
May 16,2016
5 people found
this helpful
Please for sake of your well being do not underestimate that comment!!! I really regret I decided to rent a room with that agency despite all bad comments I read on Internet about them. If you are in such a situation now - do not rent! In a nutshell: after seeing a room that I liked and agreeing on a temporary accommodation for the first two weeks I didn't get to see the room of my choice never again and was forced to stay in the temporary place for 6 months. I was silly to sign a contract...
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Comment on agent fees
Bills are included to some extend. The lump sum per room does not change even if rented by a couple.
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Apr 27,2016
Minithumbdown
By:
Apr 27,2016
6 people found
this helpful
They are liar liar liar always lie lie lie . 1. The wrost service 2. Just wanna your money 3. Not keep property in good condition 4. The cleaner is the worest and very unprofessional 5. Ignore your questions 6. Lie lie lie 7. Give you a lot of stress and inconvenience 8. The agent is very very unprofessional 9. No advantage 10. Charge a lot of fee...
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Comment on agent fees
Very bed because their service is the worst in the world
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Apr 14,2016
Minithumbdown
Jorge Sanchez
By:
Apr 14,2016
7 people found
this helpful
He was very unprofessional and he had a really no correct way to treat people. Before they gave me a room with a broken window! And then instead to do something good to help me he taked advantage on my situation (I didnt have a good level of english) and he let me sign a contract in which I understood that after 6 months I could get out of the room without pay anything (and He knows it) INSTEAD he let me sign a contract in which I will have to pay until they will not find a replacement (and ...
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By: Mama
Apr 27, 2016
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This agent is a scum bags . They just wanna your money and ask you pay a lot but they do not give you good service . This estate agent is the most unprofessional, disguised, liar. For example, they give me one room but when I lived ther like two months no hot water and heater supply , and their fix process is very unprofessional. I took cold shower for one week in winter. Second, the bridge is not work and they mailed me someone come to check and we have to be charged but me and my roommate at h ...
Apr 04,2016
Minithumbup
Michele Valli
By:
Apr 04,2016
0 people found
this helpful
I'd like to thanks Michele for his kindness and the level of service he provided me. He has a deep knowledge of the market, therefore he was able to give me valid and honest suggestions to find a room wich could perfectly match my needs. I was new in London, and I really required a person like him; professional and honest. I would definitely reccomend him and the agency to family and friends....
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Mar 04,2016
Minithumbup
Jorge Sanchez
By:
Mar 04,2016
0 people found
this helpful
In all, I am very pleased with the service I received from City Rooms. They understood my situation and managed to find me a room to match my criteria within the short time frame. I dealt with Jorge, he was very helpful and trustworthy.I would definitely recommend them, specially Jorge who I was surprised had great knowledge not only on the property but the market, area and transport links. Best Regard Luis...
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Feb 29,2016
Minithumbdown
Jorge Sanchez
By:
Feb 29,2016
5 people found
this helpful
To echo some of the other comments here, I have not used this agency but it has come to my attention as they are threatening to sue one of my friends for a comment that they posted on Google reviews after a bad experience with this letting agency. For the avoidance of doubt, posting honest reviews cannot amount to misrepresentation. Threatening to sue people on the other hand could constitute harassment. Conducting credit checks without permission is also a misuse of personal data under the...
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Feb 25,2016
Minithumbdown
Jorge Sanchez
By:
Feb 25,2016
4 people found
this helpful
First of all..... AVOID THIS LANDLORD AT ALL COSTS. It may seem tempting to get a room with them as the seem quite easy, and they do have variety and their adverts are misleadingly good. I went as I was desperate for a room but I would rather be on the street than pay money to these *. HOWEVER, don't be tricked into it. If i could go back and avoid i 100% would. They are nice until they get hold of your money, and then you're trapped! You get charged unnecessary fees, don't fix urgent problems...
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Feb 01,2016
Minithumbdown
By:
Feb 01,2016
4 people found
this helpful
City rooms agency is just a mess. I rent a room and my contract started on 31st January. Before that they gave me a temporary room for one month. When I moved there was no gas, no heating and no enough pressure on the shower. Days after a lots of complaining they started to fix. The day that I moved to the other room I went to the agency and they didn't give the keys, because the other tenant was in the room. They didn't noticed me about that. Now when I got the keys I saw the room and is dirty...
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Dec 07,2015
Minithumbdown
Ulugbek
Jorge Sanchez
By:
Dec 07,2015
5 people found
this helpful
I'm going to echo the sentiments of most of the people on here and say that the City Rooms were an extremely dodgy and unethical company. I'd just moved into Australia in October 2014, initially I was moving into the property with two friends who both pulled out, which I accept was not the City Rooms fault. However, my friend that viewed the flat was rushed into making a decision and I was unable to view the flat. I'd received images of what the flat looked like from my friend, there was a loung...
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By: Cmccaw
Apr 14, 2016
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I can totally agree with you. I have a very similar story!! ...
Nov 06,2015
Minithumbdown
Jorge Sanchez
Christina
By:
Nov 06,2015
4 people found
this helpful
Cityrooms are basically cowboys who should be banned from doing business in London. I paid the holding deposit for a property and when, the day I was supposed to move into it, I went to the office to collect the keys with all my luggage, I learnt that I couldn't move in because the current tenant was staying one more month. As "compensation", they offered me another shared flat for that month. Of course I had to pay the whole amount and stand an incredibly loud flamate who came fro...
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Nov 06,2015
Minithumbdown
Jorge Sanchez
George
By:
Nov 06,2015
4 people found
this helpful
This company is corrupt and should be shut down. They prey on those who are desperate and struggling to find suitable accommodation in London. The property photos you are shown are fake, photoshopped or very old. We were ripped off £2300 and were told that refunds were not possible when we were sold on their scheme that you can change rooms within 7 days at no charge. The room was disgusting, the mattress was yellow and the wall paint was peeling, it was mouldy and stunk. We ask...
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What agent could do to change your mind?
The agent should be shut down. I have contacted the London Mayor, Tower Hamlets Council, Rogue Traders, BBC Watch Dog and many other news agencies to assist me in getting this company shut down.
Attached Files
Comment on agent fees
We were refused a full refund after seeing a property that was over priced.
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By: London Tenant
Oct 23, 2016
View all comments (3)
Hi, I am facing the same issues and would like to understand how you managed to get ride of them. Could you please share your contact details ? Thanks ...
Sep 23,2015
Minithumbdown
By:
Sep 23,2015
3 people found
this helpful
Would describe this as a con rather than an agency. Worst customer service I have every received in my life....
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What agent could do to change your mind?
Agent incredibly disrespectful, as if I owed him something for calling.
Attached Files
Comment on agent fees
About β€š£300 per month too much for the tiny box rooms they offer.
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Sep 21,2015
Minithumbdown
Jorge Sanchez
By:
Sep 21,2015
2 people found
this helpful
Horrible experience. In this company there are only LIER! High FEES High PRICES NO SERVICE I would not suggest this company even to my worst enemy! STAY AWAY!...
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Jun 25,2015
Minithumbup
Alessandro
By:
Jun 25,2015
0 people found
this helpful
Alessandro is a very kind and good agent. I was looking desperately for a room to rent around Stratford because it's near my university. He was very helpful and did his best to for me to get it. Whatever he said about the house is true and he is always available whenever I need informations like how to make the payment. Definetely He does his best to make his customers happy...
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Jun 16,2015
Minithumbdown
Christina
Alessandro
By:
Jun 16,2015
9 people found
this helpful
It was an awful experience from start to finish. The actual bureaucracy of there operation I understand. They are a lettings agency in London, and there is money to be made, and quite some. What bothers me is their lack of humanism. It is like a building full of robots out there. Everytime I needed to go there to do something I faced dread and a feeling of a rock in my stomach for how I would be treated, belittled and generally bullied this time. When I first came to Cityrooms, the agent...
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Comment on agent fees
The fees are general London lettings fees for an agency, I wouldn't say that was an exorbitant amount, however for the service you receive and the way you are treated, it's a bit out of order.
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By: Gio
Jul 28, 2015
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Thanks to faithful customers like yourself, this past year has been one of the bests. As the year draws to a close, we wanted to let you know how much we appreciate your continued patronage. We look forward to many more years of working with you, and wish you the success you deserve. ...
Jun 10,2015
Minithumbdown
Jorge Sanchez
Young Moon
By:
Jun 10,2015
12 people found
this helpful
I have rented from Thecityrooms for 3 years (2012-15). First a rather small house for 2 years, later a well-suited apartment. The reason behind my 1-star rating, even though in my opinion even that 1-star is a gift as it is not deserved at all, is the incredibly unprofessional, disorganised and overall terrible service this "agency" provides. It's rather funny how the slogan is "Service you deserve, people you trust" - Here are the two lessons I've learned at my own expenses...
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By: A review you can trust
Jun 10, 2015
View all comments (2)
Well said mate! Couldn't agree more city rooms is as shambolic as they come. And Jorge Oh my goodness! The guy could barely put a sentence together. When it comes to reasoning or problem solving you got a better chance speaking to a deaf man! Jorge is the most rude, illiterate, unprofessional individual I have ever spoken to. ...
May 27,2015
Minithumbdown
Jorge Sanchez
By:
May 27,2015
7 people found
this helpful
I've signed a contract for a year with this agency as they seemed to care for their customers. As I was in a hurry I did not check the reviews and only later realized I should've done so before. They showed me one room which I liked and were helpful with me moving in and from what it seemed also quite flexible. Even though they claim to have all bills incl. this is not the truth: In the contract it states that you only are allowed to go up to a certain amount on gas and electricity, everythi...
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By: Chris
Aug 16, 2015
View all comments (4)
One of the most amazing things is the fact that they think people might actually believe their lies. They appear to think that flatmates do not talk to each other, whereas I imagine most form a bond created by their shared hatred of cityrooms. Dealing with Jorge is like dealing with a child, his constant lies and refusal to accept any blame for cityrooms incompetence is just completely baffling at times. How he still has a job, or how he can keep any job is one of the major mysteries of this wor ...
May 20,2015
Minithumbup
Jorge Sanchez
By:
May 20,2015
0 people found
this helpful
I signed a contract with city room for 5 Months. Unfortunately for personnal raisons, I had to leave the place. Jorge helped me to solve the problem and we found a great agreement. So they are able to help you when you need support, they are flexible and understand you. They are trust and pay attention at your expectations. So you can be shure to be satisfied with this company. Thanks a lot, Laure...
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By: Geo
May 22, 2015
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Thank you Laure, enjoy your stay. ...
May 10,2015
Minithumbdown
Jorge Sanchez
By:
May 10,2015
8 people found
this helpful
Honestly Jorge is the most rude, unprofessional, arrogant person I ever came across. Imagine he is a manager so it tells you everything you need to know about this back the alley lettings agency. Please don't even bother to rent with this company look elsewhere. It seems Jorge is busy responding to negative reviews rather than actually doing a proper job. I totally agree with all the negative reviews on here, it's only a matter of time before they shut down! Their service is really really...
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Comment on agent fees
Expensive! In comparison to their atrocious service.
Was this helpful? Yes
By: No resolution
May 14, 2015
View all comments (3)
Are you a professional? Have you worked in this sector before? There is no way one person can be so rubbish at their job! Email me to jorgesanchez blah blah blah is that all you can say? What you do copy and paste to every tenant? Spent 10 mins in their office a few days ago and everyone was trying to either leave the contract early or complaining about one thing or another. Trust me when I say these people are really really bad... You better off sleeping on your mates couch that doing ...
Apr 03,2015
Minithumbdown
Jorge Sanchez
Stefano Pisani
By:
Apr 03,2015
8 people found
this helpful
jorge sanchez has ripped me off with the final deposit owning, use these people at your own peril, funny how he blames everyone else in his reviews, so hes telling us that all these other people are wrong....
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What agent could do to change your mind?
They like to take advantage of people.
Attached Files
Was this helpful? Yes
By: Geo
May 01, 2015
View all comments (1)
Hello, I hope you are well, It is a bit difficult to understand what the issue is (if there is one) but I am happy to discuss with you further, kindly e-mail me your needs to jorge.sanchez@cityrooms.com Thanks in advance, ...
Mar 08,2015
Minithumbdown
By:
Mar 08,2015
9 people found
this helpful
The City Rooms were some of the most incompetent people I have ever dealt with. They created problems for us before we even moved in. I booked to move into a property with a friend but they double booked one of the rooms. This meant that one of us had to move into another property for 1 month. There were also problems during our tenancy. The property had two entrances. At the entrance to our kitchen the door broke and it took City Rooms more than 3 months to fix it. This was a clear fire ...
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By: George
Mar 13, 2015
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Dear Tenant, Thank you very much for your feedback, you review truly help us to improve or services. I invite you to contact me directly to jorge.sanchez@cityrooms.com, so I can understand better your needs. ...
Mar 04,2015
Minithumbdown
By:
Mar 04,2015
8 people found
this helpful
Absolutely horrific service - never use this agent! 1. Immediately upon renting a room in a flatshare I discovered there was no heating and hot water. The boiler needed to be replaced and this took over a month for them to do and I had to get Environmental Health involved to get them to replace it. 2. I specifically asked the agent Ulugbel who showed me the property whether there was Internet as I work from home so I will need it. I have text from him confirming there was and on moving in di...
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What agent could do to change your mind?
Absolutely nothing there were just so many problems constantly and they did nothing. If they had accepted that they were in breach of contract because their agent lied to me and allowed to leave the contract sooner that is the only thing that would\'ve helped but I would still never have used or recommended them again
Attached Files
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By: Karoline
Oct 23, 2016
View all comments (4)
Hi Natalia, really pleased to see that you managed to solve your pbs. I am going through the same thing, so would need your advice.. Would you mind to share your contact details with me? Thank you ...
Feb 25,2015
Minithumbdown
By:
Feb 25,2015
8 people found
this helpful
The funds and the reimbursement for the deposits are systematically delayed with completely unjustified grounds, personnel time off/unwell, wrong IBAN, wire transfer quota cap per day and other bogus arguments. Avoid, stay at large....
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By: Geo
Mar 03, 2015
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Dear Ivo, I hope you are well, After carefully checking your case I found that you provided the wrong bank accounts details to our deposit refund department, the processing time was less then what the agreement states. You should actually be recommending us as we gave you priority over other refunds pending. Best of luck, ...
Feb 23,2015
Minithumbdown
Jorge Sanchez
By:
Feb 23,2015
8 people found
this helpful
DO NOT RENT FROM HERE. AT ALL. EVER. The most incompetent, useless, rude, lying, hypocritical, inane, horrendous excuse for a company ever. The staff are very unfriendly, and rude regularly. They also barely speak english, which is fine, in general, but in a role where you are constantly using it as the main language of communication, its a nightmare! They also don't communicate with each other, often information just get lost in the ether, you can ask for something, or raise an i...
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What agent could do to change your mind?
Change, everything. Shut down, fire all the staff, and start again.
Attached Files
Comment on agent fees
Pay lots, and for what?
Was this helpful? Yes
By: Sam
Mar 09, 2015
View all comments (2)
Dear Geo, You should not be at all surprised, I was hoping that a little encouragement might prompt a continuation of a brief week where you appeared to make an effort with us, however that very quickly turned out not to be the case, when you sent bailiffs to our house, and threatened a tenant with extra charges for late payment, despite the fact they had paid on time. There is nothing 'extra' you have done for us, merely eventually responded to a few of our many issues. Your sarcasm wi ...
Feb 10,2015
Minithumbdown
By:
Feb 10,2015
6 people found
this helpful
I felt very rushed into making a decision and quite pressured to pay money early. The rooms were average for the price. I was told there was parking included in the rent but then none of the staff knew how to arrange it. A lot of paperwork was required, and they insisted on a guarantor letter from my parents who are both retired and I have a good job and work full time. There was always a long wait at the office and any assistance was hard to come by Through the initial process there were lots...
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Was this helpful? Yes
By: Geo
Mar 03, 2015
View all comments (1)
Dear Valued tenant, It is very difficult for us to understand what you believe went wrong, what we have done in order to avoid any misunderstandings or "hidden fees" is to disclose any payment you have to do in order to move in. You received a paper called "Holding Deposit" that paper explains how much you pay and for what reason you are paying. You were kindly asked to read and sign before even paying any money towards the booking. To make it more simple for you, ther ...
Feb 05,2015
Minithumbup
damien thomazic
By:
Feb 05,2015
2 people found
this helpful
I highly recommand Damien Thomazic for a flat search. I arrived in London the first day of my class in business school, with my bagages and nowhere to go. Damien did not hesitate to take on his free time to help me, and he got the keys for me in less than 1 hour of a beautiful little house in Canary Wharf with 4 other flatemates. A house fully equipped with microwave, toaster, Washing machine etc. And no nasty surprise. Et il parle FranƒÂ§ais !...
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Was this helpful? Yes
Nov 22,2014
Minithumbdown
George
By:
Nov 22,2014
9 people found
this helpful
Dear all I am having trouble where to start my story. March 2014 i needed a room temporary as i was desperate i walked into city rooms office at BethnalGreen, spoke to one of their agents he assured there and then that i will be able to cut my contract short if i pay a commission of a week rent .i was happy with it. When i moved the flat was infested with cockroachs it took them about two months to aknowledge the problem. , the flat mean to have WIFI didn't get conected till probably two or...
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Was this helpful? Yes
By: G
Nov 24, 2014
View all comments (1)
Hello HIcham, Thank you very much for your comment, even-though the story is far from what in reality happened we wish you good luck, happy Christmas and new year. Best regards, ...
Nov 18,2014
Minithumbdown
Sun Melina
By:
Nov 18,2014
8 people found
this helpful
Definitely the most unprofessional agency I have ever had the pleasure of dealing with. They are a complete and utter farce. I was a tenant of theirs for over a year. Here are some examples of what you can expect with this lovely crowd: -Random people lurking around your apartment without any notice from the agency that there will be viewings. -An agent knocking on your bedroom door (while you are at home sick in bed with bronchitis) and asking you to give the potential tenants a review of ...
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Was this helpful? Yes
By: George
Nov 21, 2014
View all comments (1)
Dear Tenant, Thank you very much for your feedback, you review truly help us to improve or services. I invite you to contact me directly to jorge.sanchezthecityrooms.com, so I can understand better your needs. I am not sure why you do not recommend us as you have referred two friends to us and they are very happy with their units. ...
Oct 31,2014
Minithumbdown
By:
Oct 31,2014
14 people found
this helpful
VERY VERY DISAPPOINTED WITH RUDE COMMUNICATION AND A BUNCH OF LIARS ! The employee named EVA is totally A LIAR! Always tried to make you sign a contract by saying "the property may be gone tomorrow", but in fact that's a big lie! I signed a paper to deposit some money as a "reservation" and I did asked her carefully if I could get money back, she said no problem if you don't like you could have it back! After that I came to the place and found that the area was not wonderful ...
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Was this helpful? Yes
By: George
Oct 31, 2014
View all comments (1)
Hello Huang, I hope you are well, thank you for your comment, as explained to you, it was your decision to hold a room, also it was your own choice to cancel the booking therefore a cancellation fee should apply, this practice is common in any hospitality industry such as hotel, airfares , restaurants . Good luck and thank you again for your understanding and trust. ...
Oct 29,2014
Minithumbdown
Jorge Sanchez
By:
Oct 29,2014
9 people found
this helpful
They are absolutely terrible. They lie to you to get you to agree a contract. Don't respond to emails. We have had a broken shower for 4 months and have been chasing constantly. Our oven wasn't working and they told us it had been fixed and was safe to use. When we pushed back on them they sent someone else and he told us the oven was extremely dangerous. They are all incompetent and manipulative and would not hesitate to lie to you to get what they want....
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Was this helpful? Yes
By: George
Oct 31, 2014
View all comments (1)
Dear Laura, Thank you very much for your comment, all your requirements had been full filled , also you forgot to mentioned the generous rent discount we offered to you worth over £400 pounds. Keep enjoying and thank you for the referral you just sent to us yesterday. Regards ...
Oct 20,2014
Minithumbdown
By:
Oct 20,2014
9 people found
this helpful
Terrible, terrible, horrific. We didn't have hot water for 2 weeks - they were slow with everything. They didn't even have keys to the property - ridiculous. When I was moving out, letting agents came with new tenants without any announcement. Then, once I finally moved out, I didn't get the deposit back for weeks. Super disorganised - try to cheat on you on everything - electricity, gas......
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Was this helpful? Yes
By: George
Mar 03, 2015
View all comments (1)
Dear Tenant, Thank you very much for your feedback, you review truly help us to improve or services. I invite you to contact me directly to jorge.sanchezthecityrooms.com, so I can understand better your needs. I am not sure why you do not recommend us as you have referred two friends to us and they are very happy with their units. ...
Oct 16,2014
Minithumbdown
Young Moon
Anna Lee
By:
Oct 16,2014
9 people found
this helpful
Fairly used to being warned two months in advance of having to leave. If no notice is given there is the convention that the contract automatically rolls over. City Rooms don't do this, they hand you an S21 with your contract and give no warning as the time approaches that they expect you to leave. This led to me having to leave and find new accomodation at very short notice. Two days. The bills were meant to be covered by the contract. Its metered and I provided all the reciepts and deducted...
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What agent could do to change your mind?
Give me clear and reasonable notice that I need to move out and/or offer to renew the contract. Actually cover the energy bills if that is what they led me to believe would be the arrangement when I signed the contract.
Attached Files
Was this helpful? Yes
Sep 26,2014
Minithumbdown
By:
Sep 26,2014
9 people found
this helpful
Hideous experience. On two occasions I attempted to use them, they were rude, uninterested in my needs and late for two appointments. People are so desperate for a room in London they feel that can take advantage and make no effort. And we are expected to pay an overpriced admin fee?? Rubbish!...
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What agent could do to change your mind?
1. Common courtesy and better communication. 2. An actual genuine interest in helping you rather than being rude, dismissive and uninterested. 3. Better time keeping and keeping your word. Honesty goes a long way and people will trust you in the long run. 4. A clearly laid out information sheet with all the different charges you may incur. This company seems to be making up charges left right and center. Someone should defiantly investigate how legally this company operates.
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Aug 15,2014
Minithumbdown
By:
Aug 15,2014
11 people found
this helpful
Well, where to begin? I'm a current tenant with City Rooms, and although I do like my room there's a variety of points that worry me from both a personal and ethical view. I'll resort to bullet points to try to keep this digestible. I hope (perhaps naively) that City Rooms will read this and do something to ameliorate the situation. - When I conducted a viewing for the property I was told with the utmost sincerity that they could remove the sofa in the room and replace it with a desk if that...
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Jul 29,2014
Minithumbdown
damien thomazic
By:
Jul 29,2014
3 people found
this helpful
Everyone is great when you are looking for a place to live. Damien is a good agent, he was very friendly and nice, I don't have anything negative to say about him. My problems were with the office. My flat was nice, the area was okay, and my flatmates were nice people. They fail to tell you that they rent expensive flats on top of council houses and that most people in the building, even if they aren't in council housing, pay much less than you do in rent. My neighbors has a 2 bedroom/ 2bathroom...
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What agent could do to change your mind?
Damien is very nice and helpful. But unfortunately you work for a careless company that will drag you down. I mostly had issues with the people in the office, no Damien.
Attached Files
Comment on agent fees
The fees for the agent were, I guess, fair. The rent in my flat was much higher than what anyone else paid there. I knew people who lived in their own places in the same building for the same amount I paid for one room.
Was this helpful? Yes
Jun 20,2014
Minithumbup
Amy Tang
Matthew House
By:
Jun 20,2014
0 people found
this helpful
I used traditional estate agents as long as you can get a superior service, at lower cost to both landlord and tenant, and it has been an excellent experience that I will certainly use again, and recommend to others. If you can use a computer, it was really easy getting the property listed, and I then amended it several times over the few weeks it was being advertised, very efficient response to landlord queries, and excellent communication throughout the couple of weeks it was being advertis...
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Was this helpful? Yes
Jun 06,2014
Minithumbup
damien thomazic
By:
Jun 06,2014
2 people found
this helpful
The agent that dealt with our need was highly professional. Helpful throughout the whole process. Have listening ear to carry out our instructions to meet our requirement. The service delivered was A+ star. I found the place that I wanted to find. Delivered prompt and satisfactory service. I will be glad to do business with them in the future. Thanks team City Rooms....
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Jun 04,2014
Minithumbup
By:
Jun 04,2014
0 people found
this helpful
From when we first met the City Rooms representative, we had no doubts that they were the agent for us. With the 'fresh approach' and bright for rent boards they were really different to most of the agents in the area. Their service is excellent and I had viewings (and offers) within the first week. I would like to thank City Rooms Estate Agents in renting my home and helping me to move....
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May 30,2014
Minithumbup
Matthew House
By:
May 30,2014
Featured Review
0 people found
this helpful
As a landlord I quickly felt very confident that this agency could come through for me and they did. Matthew sent me the terms and letting agreements and called me back instantly and kept chasing me up to be able to get viewings started. He is very professional and explains things very clearly. The property went on the market on the 5th May I had viewings started by Friday which is when I met Alessandra she is very confident and bubbly and made me feel at ease by coming into the house ahead of t...
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Was this helpful? Yes
May 26,2014
Minithumbdown
By:
May 26,2014
7 people found
this helpful
I have never dealt with a more amateurish agency. Regardless of the quality of property that is under their \'management\', every problem stemmed solely from their conduct of any task placed before them. It would appear, first and foremost, that the agents on the front line of any enquiry are arrogant and completely disillusioned about how their business model works; they have no product aside from their customers, if they lose that they are left with nothing. Underhanded tactics involving immo...
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Was this helpful? Yes
By: Jorge Sanchez
Jun 10, 2014
View all comments (1)
Dear Sara. Thank you for trusting us to be your source for top quality Flat-Share accommodation provider. We appreciate your kind expressions of appreciation, and are especially grateful for the recent comments which make our commitment to provide the best accommodation in London even stronger.. We want you to know how much we enjoy serving you , where some of you had different needs and budgets we always walk the extra mile to higher up our customer service level and meet your special requireme ...
May 01,2014
Minithumbdown
gonzalo lala
By:
May 01,2014
7 people found
this helpful
This is the worst agency in London! Do NOT rent with them as you will live to regret the day you trusted the staff members and went ahead with the letting. The staff memebers are unprofessional, inefficient, manipulative and can hardly speak english. This agency will try to squeeze as much money out of you as possible and hope that you are unaware of your rights as a tenant. If you do not pay then they will threaten you with made up fees and late charges. The frustration and stress causes...
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What agent could do to change your mind?
Communicate in english efficiently and in good will with tenants. They could start adhering to the Ombadsmans code of practice for rental agencies.
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By: Jorge Sanchez
Jun 10, 2014
View all comments (1)
Dear Anna, We really appreciate your comments and would love to understand them better, I kindly invite you to send us an e-mail to jorge.sanchez@thecityrooms.com so we can discuss further your experience with us. Looking forward to hearing from you, Kind regards Jorge Sanchez Senior Manager Thecityrooms ...
Jan 03,2014
Minithumbup
By:
Jan 03,2014
13 people found
this helpful
It is a worst agency ever. They have the most incapable people in the world. They fix things but you have to threaten them to do that. Once they fix something, still cannot do it right and it has to be refixed millions of time. They hire incapable cleaners, incapable contractors (people who don\'t speak english and steal things from home). I got so many negative feelings with this agency, that I would ask for a compensation if only I could. Never ever trust this agency. Honestly, I am not overre...
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Was this helpful? Yes
Dec 05,2013
Minithumbup
Stefano Pisani
By:
Dec 05,2013
6 people found
this helpful
The City Rooms has been very helpful for me during the whole renting process, and I really appreciated their attention and assistance. Despite the first impression was not very good, due to the reference letter requirement and the holding deposit that they asked me to pay, once I moved in to my new room the service was very good! Thankfully I got in contact with Stefano who was willing to deal with me since the first beginning. He was fantastic during the whole process, very kind and pro...
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Was this helpful? Yes
Aug 07,2013
Minithumbup
Carlos Marín
Jorge Sanchez
By:
Aug 07,2013
2 people found
this helpful
The City Rooms were absolutely brilliant. They remained professional at all times and the customer service was second to none. After having a few stressful issues both Carlos and Jorge were exceptionally helpful to get things sorted and managed to make sure that things were sorted out for me in only a couple of hours. They explained everything to me really clearly and really seemed to care about getting things right. This was really great of them and much appreciated....
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Was this helpful? Yes
Jul 31,2013
Minithumbdown
Jorge Sanchez
Jorge Sanchez
By:
Jul 31,2013
19 people found
this helpful
This is probably the worst agency around London regarding accommodation. They seem very friendly and liable at first but as far as you sign your contract they reveal their unprofessional-ism. They will try to squeeze as much money as the can out of you. The internet in the rooms is crap. Be extra careful on "ALL BILLS ARE INCLUDED" cause that a big lie.Bills water, electricity, gas and TV licence is not included PLEASE read the small part before sign the contract you will find it out...
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What agent could do to change your mind?
This is probably the worst agency around London regarding accommodation. They seem very friendly and liable at first but as far as you sign your contract they reveal their unprofessional-ism. They will try to squeeze as much money as the can out of you. The internet in the rooms is crap. Be extra careful on \"ALL BILLS ARE INCLUDED\" cause that a big lie.Bills water, electricity, gas and TV licence is not included PLEASE read the small part before sign the contract you will find it out there is a limit of 30β€š£ nowadays 30β€š£ is not enough for a flat with 3 rooms and you will have to pay more, TV Licence if you don\'t pay it is a crime and you go to court can even go to prison, if you decide to pay of course you will it will cost β€š£230.00p/y. The cleaner is only 1 time per mount or 2. Thecityroom do not provide the cleaner with what they need so they will not buy anything If you decided to move before your contract finish you will lost all your deposit maybe even pay more if they don;t find someone else to move into the flat. I have move out a month now and they refuse to give back my deposit even if i have paid loads of money to them just for breaking fees.The most suspicious thing is that they will encourage you to find a replacement for the room but they DO NOT DEAL WITH BRITISH PEOPLE which sounds very odd to me. They said that the LANDLORD does is requesting an international tenant but i spoke to the landlord and he has no idea about this clause. In the day you move out they will not give back your deposit you will have to wait 5 weeks and in the last day they will charge you a lot of things like damage etc. The best advice is! rent a room without contract it is safer cheaper and easy for you to deal direct with the person you rent they probably will like you and even give you dinner. There is a lot of people nowadays renting they rooms in they houses. I would recommend better stay in a bench than spend your money to this agency
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Jul 30,2013
Minithumbup
Adriana Di Salvo
By:
Jul 30,2013
3 people found
this helpful
My experiencie with The City Rooms was fantastic. I found them extremely professional, helpful and proactive throughout the entire process and very through in understanding my requirements for a new letting. At no stage did she let me down or not look after my interest. I would highly recommend to anyone and will be sure to go back with her in the future...
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Was this helpful? Yes
Jul 14,2013
Minithumbdown
Jorge Sanchez
By:
Jul 14,2013
15 people found
this helpful
If you\'re looking for headaches, time wasters, high blood pressure or just want to blow your money on bad services and a crappy room, look no further! If you are however, looking for a decent agency for a room in London, please look elsewhere and AVOID this agency at all cost! They are just a bunch of liers, some of which cant really speak English properly. They will ask if you are a foreign national, because if you are, they will have a plan in place to rip you off! I was lucky that I didnt...
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Was this helpful? Yes
Jun 26,2013
Minithumbup
Stefano Pisani
By:
Jun 26,2013
Featured Review
3 people found
this helpful
Stefano showed me two properties, and I have to say that his service has been excellent. His general manner and friendliness, and helpfulness hass been exceptional. Although the properties were not 100% what we have been after, this is down to our personal preferences and not his ability to match to our requirements. He has been a breathe of Fresh air in this process, and he is by far the best guys showing us around. Even if we can\'t find a property with you, it won\'t be\' for the lack of effo...
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Was this helpful? Yes
By: Customer Service
Jun 09, 2014
View all comments (1)
Good afternoon, thank you for writing a positive review with regards to the service that the Bethnal Green Lets Branch at thecityrooms.com have provided to yourself! thecityrooms.com are very pleased that the Bethnal Green lets Branch were able to return all of your calls and were able to answer any queries that you may have had promptly. Thecityrooms.com wish you all the best! ...
Jun 20,2013
Minithumbup
Jorge Sanchez
By:
Jun 20,2013
Featured Review
5 people found
this helpful
I was looking to rent a flat in the Canary Wharf area and spoke with a large number of estate agents. By far, Jorge was the most helpful estate agent with which I spoke. He was very prompt and responsive even with my very long list of requirements. He was always available and very friendly and attentive. If you are looking to rent a flat in this area I would strongly recommend going to speak with Jorge and would definitely go back to him in the future....
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Jun 05,2013
Minithumbdown
By:
Jun 05,2013
13 people found
this helpful
Having been using the service for a year, I would never go back to this agent again. First of all the rent of my room suddenly went up by 10pw higher than the stated one. I was new in town and I didn\'t have time so I had to settle down quickly and accepted the room. One of the staff there told me I could move out after 6 months or more and only had to pay a small amount. And when I wanted to move out a few months earlier than my 1 year contract, the manager told me I need to find a replacem...
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By: George
Nov 17, 2014
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Dear Alex, Thank you for the review, luckily everything was a misunderstanding and we got to resolved and clear your doubts. Thanks again, I am glad you decided to come back as tenant with us one more time. Regards ...
May 18,2013
Minithumbdown
By:
May 18,2013
9 people found
this helpful
Waste of money and time!! Very unprofessional! Booked a room without a viewing based on the negotiator description but when came to the flat it turned out that I bought a pig in a poke. Obviously did not want to take the room and they refused to give me back my holding deposit. They even did not have plans of flats and each of negotiators presented different price for the same flat. This comapny is a joke! Do not recommend to anybody! Very very disappointed!...
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Feb 02,2013
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Jorge Sanchez
By:
Feb 02,2013
13 people found
this helpful
AVOID! Very unprofessional and absolutely appalling customer service. The worst estate agent I have EVER dealt with by far. They tell you to contact them by email, and then they either don\'t reply or ignore everything you have said. One of the managers told us that he didn\'t remember our emails that were sent to him, even though he replied to them (with very poor English). VERY frustrating. Their web of lies has become embarrassing as they can no longer keep track of them...
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May 30,2012
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Fabio Lai
By:
May 30,2012
17 people found
this helpful
I had the misfortune of dealing with The City Rooms last year (2011), I put a holding deposit down on a place in Bethnal Green (looking back it was very over priced) and was later told I couldn't take it because they had already let it!! What the hell was the holding deposit for?! But anyways... I then asked for my deposit back given that they had rented the place I wanted and came into a lot of friction, they tried to claim that because I hadn't rented the place they get to keep the deposit?! L...
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Areas covered
  • E1
  • EC2
  • E14
  • WC1
  • N1
  • WC2
  • SE1
  • SE8
  • SE16
  • E2
  • E3
  • SW1
  • EC1

TPOS My deposits scheme


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
3 0 13 69 0 0 0 0 0 7

Job vacancies

Please see a list of jobs available

Agent Fees

*Single Occupant Tenancy : Β£150

*Double Occupant Tenancy: Β£250

*Only In certain circumstances we offer discount in admin fees.

1. If tenant (s) move in today, for currently available rooms, with 6 months plus contract, we offer half price discount admin fees.

2. If tenant (s) sign 12 month plus contract, we offer half admin fees.
Last updated at 3:48 PM 26/02/2014 by The City Rooms

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Fabio Lai - upload your photo Fabio Lai
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letting manager
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Firm Address

144 Cambridge Heath Road
Bethnal Green,London
Greater London
E1 5QJ
020 77 90 55 77

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