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    Alessandra Spaz
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No description available.

144 Cambridge Heath Road
Bethnal Green,London
Greater London
E1 5QJ
020 77 90 55 77

 
Website not available

Properties for sale
Properties for rent
Dec 06,2016
Minithumbdown
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Dec 06,2016
0 people found
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*WARNING!!* *WARNING!!* From the very first encounter with this company, we had awful experiences and we were ripped off. They lie and scam you out of money at every chance they get. They DO charge you for bills (even though the ad says they don't). They enter your house unannounced (they once locked us in a room and left). They try and let your room even when you still have months left on your lease. They don't answer your phone calls or reply to emails when you need something fixed. ...
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Comment on agent fees
Awful. Rip off
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Dec 06,2016
Minithumbdown
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Dec 06,2016
0 people found
this helpful
Do not use this so called estate agents .Once you deposit your 300 ponds deposit to view a room you have not seen by the way ,,you'll never get your money back if you do not like the room .This people are scammers.! Farruh is a compulsive liar who will tell you that the deposit is refundable but DO NOT BE FOOLED !...
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Dec 05,2016
Minithumbdown
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Dec 05,2016
0 people found
this helpful
Not just the worst estate agency I've had the misfortune of dealing with, they are the worst company I've ever dealt with. Jorge is the Del Boy, wheeler dealer type, happy to screw you over if it means more money. City Rooms is a greed-centric company, and they constantly lie, manipulate, coerce and steal to put more gold in the coffers. They will ensure you that bills are included - through their ads and through their staff (Marc was who we dealt with) - but this is a lie. Repairs move along at...
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Dec 02,2016
Minithumbdown
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Dec 02,2016
0 people found
this helpful
By far one of the worst letting service companies I have ever worked with. I was a tenant at one of their properties for more than a year. During this time we were without water and heating on a regular basis. My flatmates and myself regularly contacted cityrooms ordering them to fix the issues we had in the house. They took ages to reply, handled our concerns with a lack of interest and when someone finally came over to fix said issues, they were done poorly and unprofessionally. These issues c...
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Comment on agent fees
Horrible high and illogical fees. They charge you for pretty much anything they can.
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Nov 29,2016
Minithumbdown
By:
Nov 29,2016
1 people found
this helpful
Only getting 1 star because I can't give them 0. Most terrible company I have ever dealt with. Identity being hidden because I'm genuinely concerned that Jorge will try to bully me more than he already has done! Constantly pressuring you and threatening you trying to make you spend more money on fees etc. Not transparent at all when you go to look around the property. Lie to you saying that all of your bills are included etc. Lie about the number of people living in the flat. Lie about the state...
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Comment on agent fees
Bad because of the horrendous lack of transparency from the start.
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Nov 10,2016
Minithumbdown
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Nov 10,2016
0 people found
this helpful
Poor experience dealing with City Rooms during my tenancy. I was informed that only 2 other people would live in the flat and when I arrived there were 4 others. I was also promised numerous inventories for the kitchen including stools but these were not provided. When I made a complain it was 'forwarded onto the property manager', which always seems to be the excuse and no one ever got back to me. You have to deal with far too many people when you have a different query, communication with this...
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Comment on agent fees
Average fees although they rush you into signing the contract (watch out for the £30 inventory fee when leaving)
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Oct 31,2016
Minithumbdown
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Oct 31,2016
1 people found
this helpful
I chose Alessandra as she is the manager of the Stratford department. Customer service is terrible and they only care about taking your money. I have been left without facilities like oven for 5 weeks and no washing machine for 8 weeks. No compensation was given for that. I still paid fully my rent. Also, the way I was treated I believe was not fair and was totally unproffesional and rude. No one is taking responsibility for anything in there and if you stop complaining they think that the work...
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Comment on agent fees
Good
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Oct 28,2016
Minithumbdown
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Oct 28,2016
1 people found
this helpful
When I got to my room, there was only one working plug socket and this sparked when you plugged something in. The house was a state from the previous tenants and no effort was made to clean up the things left behind by the previous tenants yet at the end of the tenancy each of us was charged a cleaning bill despite leaving the flat in a cleaner state than it was found in, I was also charged for marks on the wall that were then when i moved in luckily I had taken photos and am contesting that at...
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Comment on agent fees
bad
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Oct 25,2016
Minithumbdown
By:
Oct 25,2016
3 people found
this helpful
Do not go anywhere near City Rooms! I wish I read the reviews prior to my experience with them. They are awful, rude people that only care about taking your money, and as much as they possibly can. They will lie to your face to get you into a contract, which they will then continue to lie about later. They increased the prices after 3 months, after telling us this wouldn't happen - forcing us to leave the property and find elsewhere to live. They rip you out of a deposit, which they also take...
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Comment on agent fees
Terrible - completely overpaid for everything.
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Oct 23,2016
Minithumbdown
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Oct 23,2016
4 people found
this helpful
AVOID! AVOID! AVOID! RUN AWAY FROM THEM! When I was introduced to the flat by one of the agency`s representative I was told that all the bills where going to be included. When I signed the contract I found out that the agency covered only £ 30.00 for electricity and gas bills. I was also told that the house was going to be cleaned once a week from a professional cleaning company but in over one year that I stayed in the house I only received this service 3 times. When I had repairs to be ...
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Oct 11,2016
Minithumbdown
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Oct 11,2016
4 people found
this helpful
City room is really the worst agency so far!! Lack of communication and comprehension. Once you're in the flat, all they want, is you paying a rent and that's it. They don't care if you need maintenance in your flat. I did not have hot water (bathroom&kitchen) for about 3 weeks and I paid a full rent. I asked for a compensation but they refused. The wifi was also really bad and they came to fix if after 5 months. Once my contract was finished, they said they going to give my deposit back, wh...
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Oct 11,2016
Minithumbdown
By:
Oct 11,2016
1 people found
this helpful
Don't go to CityRooms!!! If you are considering this agency please first see all the reviews on google and then decide. Because after you pay the money you will be treated like shit. The manager Jorge Sanchez will get money from you by all means and he is a rude people who is good at cursing tenant's family....
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Comment on agent fees
bad
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Aug 18,2016
Minithumbdown
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Aug 18,2016
7 people found
this helpful
I was shown the property on line and the property appeared really nice. On entry I soon realised that the photos were when the place was brand new, It was filthy. I was also told there were only 3 other occupants, there were another 7, all sharing 2 bathrooms....
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Aug 04,2016
Minithumbdown
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Aug 04,2016
8 people found
this helpful
AVOID CITY ROOMS AT ALL COST This agency has no respect for its tenants and will try and rinse you for every penny possible. I was a tenant for them for over 3 years and seemed to be the only person who cleaned up and looked after the flat for that time. They didn't screen the other flat mates and would get anyone who would pay the ridiculous rent even though they didn't fit it with the rest of the tenants. They never have any intention of giving back the deposit and will make up so many excus...
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Comment on agent fees
The fees are extortionate and if you complain they won't give you the deposit back.
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Jul 16,2016
Minithumbdown
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Jul 16,2016
5 people found
this helpful
I live in London for about 16 years I rented with lots of agencies, cityrooms is the worst ever in all aspects, dear friends if u thinking to rent with this agent, think twice. I will discrive them as cheap charlatans....
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Comment on agent fees
Very bad
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Jul 15,2016
Minithumbdown
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Jul 15,2016
5 people found
this helpful
Avoid *!!! What promised never done, renting you out sweetest price of property ending up being worst nightmare. No respect to tenants!...
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Jun 22,2016
Minithumbdown
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Jun 22,2016
6 people found
this helpful
Avoid CityRooms at all costs! From the very beginning their lack of communication, replying to my emails very late, having to call up to 5 times a day, several times a week just to have certain things sorted out, things that THEY were responsible for (no internet connection even after 6 weeks of moving in etc.). They're rude on the phone and lie to your face, that's why I'm now only using emails so that I have proof of our conversations. They charge you for every little thing and they spam you w...
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Jun 21,2016
Minithumbdown
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Jun 21,2016
6 people found
this helpful
If I could give less than 1 star, I would. AVOID AT ALL COSTS. No one likes their tenancy manager/landlord in London, but these people are completely below par: money-grabbing and insincere, they are badly managed by what little senior members of staff there are, and subsequently provide awful service. Over the span of 12 months, I have lived with over 10 different people - the ones I currently occupy my flat with are filthy, ignorant, rude, low lifes who shouldn't be allowed to co-habit ...
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Comment on agent fees
AWFUL.
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Jun 07,2016
Minithumbdown
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Jun 07,2016
4 people found
this helpful
Regretting since the first very moment! Firstly the date of my check in was on Sunday. They don't open on Sunday. They changed the check in on Monday because the cleaning team, would have time to clean the room. But I found the room was dusty and with mould. There were not such cleaning team. After my first night I find the room Cold and Humid. I tried to use the service of relocation they offer. Don't trust they will relocate you in another room you in a week if you are not happy with the...
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Comment on agent fees
fees were not so high. it is enough the rent.
Was this helpful? Yes
May 18,2016
Minithumbdown
By:
May 18,2016
6 people found
this helpful
(If only I could give no stars) Sign the contract if you are prepared to loose ALL of your holding deposit. Cityrooms only care about money. We lived in a flat with a disgusting flatmate who'd smoke all around the house, as well as blocked up all the sinks and drains with either food or hair. After a unsuccessful attempt to speak to the flatmate myself, I escalated the issue to cityrooms as they suggested in the contract. All they did was send an email (with possibly the worst grammar and spe...
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Comment on agent fees
Terrible.
Was this helpful? Yes
May 16,2016
Minithumbdown
By:
May 16,2016
4 people found
this helpful
Please for sake of your well being do not underestimate that comment!!! I really regret I decided to rent a room with that agency despite all bad comments I read on Internet about them. If you are in such a situation now - do not rent! In a nutshell: after seeing a room that I liked and agreeing on a temporary accommodation for the first two weeks I didn't get to see the room of my choice never again and was forced to stay in the temporary place for 6 months. I was silly to sign a contract...
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Comment on agent fees
Bills are included to some extend. The lump sum per room does not change even if rented by a couple.
Was this helpful? Yes
Apr 27,2016
Minithumbdown
By:
Apr 27,2016
5 people found
this helpful
They are liar liar liar always lie lie lie . 1. The wrost service 2. Just wanna your money 3. Not keep property in good condition 4. The cleaner is the worest and very unprofessional 5. Ignore your questions 6. Lie lie lie 7. Give you a lot of stress and inconvenience 8. The agent is very very unprofessional 9. No advantage 10. Charge a lot of fee...
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Comment on agent fees
Very bed because their service is the worst in the world
Was this helpful? Yes
Apr 14,2016
Minithumbdown
By:
Apr 14,2016
6 people found
this helpful
He was very unprofessional and he had a really no correct way to treat people. Before they gave me a room with a broken window! And then instead to do something good to help me he taked advantage on my situation (I didnt have a good level of english) and he let me sign a contract in which I understood that after 6 months I could get out of the room without pay anything (and He knows it) INSTEAD he let me sign a contract in which I will have to pay until they will not find a replacement (and ...
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By: Mama
Apr 27, 2016
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This agent is a scum bags . They just wanna your money and ask you pay a lot but they do not give you good service . This estate agent is the most unprofessional, disguised, liar. For example, they give me one room but when I lived ther like two months no hot water and heater supply , and their fix process is very unprofessional. I took cold shower for one week in winter. Second, the bridge is not work and they mailed me someone come to check and we have to be charged but me and my roommate at h....
Apr 04,2016
Minithumbup
By:
Apr 04,2016
0 people found
this helpful
I'd like to thanks Michele for his kindness and the level of service he provided me. He has a deep knowledge of the market, therefore he was able to give me valid and honest suggestions to find a room wich could perfectly match my needs. I was new in London, and I really required a person like him; professional and honest. I would definitely reccomend him and the agency to family and friends....
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Mar 04,2016
Minithumbup
By:
Mar 04,2016
0 people found
this helpful
In all, I am very pleased with the service I received from City Rooms. They understood my situation and managed to find me a room to match my criteria within the short time frame. I dealt with Jorge, he was very helpful and trustworthy.I would definitely recommend them, specially Jorge who I was surprised had great knowledge not only on the property but the market, area and transport links. Best Regard Luis...
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Feb 29,2016
Minithumbdown
By:
Feb 29,2016
5 people found
this helpful
To echo some of the other comments here, I have not used this agency but it has come to my attention as they are threatening to sue one of my friends for a comment that they posted on Google reviews after a bad experience with this letting agency. For the avoidance of doubt, posting honest reviews cannot amount to misrepresentation. Threatening to sue people on the other hand could constitute harassment. Conducting credit checks without permission is also a misuse of personal data under the...
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Feb 25,2016
Minithumbdown
By:
Feb 25,2016
4 people found
this helpful
First of all..... AVOID THIS LANDLORD AT ALL COSTS. It may seem tempting to get a room with them as the seem quite easy, and they do have variety and their adverts are misleadingly good. I went as I was desperate for a room but I would rather be on the street than pay money to these *. HOWEVER, don't be tricked into it. If i could go back and avoid i 100% would. They are nice until they get hold of your money, and then you're trapped! You get charged unnecessary fees, don't fix urgent problems...
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Was this helpful? Yes
Feb 01,2016
Minithumbdown
By:
Feb 01,2016
4 people found
this helpful
City rooms agency is just a mess. I rent a room and my contract started on 31st January. Before that they gave me a temporary room for one month. When I moved there was no gas, no heating and no enough pressure on the shower. Days after a lots of complaining they started to fix. The day that I moved to the other room I went to the agency and they didn't give the keys, because the other tenant was in the room. They didn't noticed me about that. Now when I got the keys I saw the room and is dirty...
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Dec 07,2015
Minithumbdown
By:
Dec 07,2015
5 people found
this helpful
I'm going to echo the sentiments of most of the people on here and say that the City Rooms were an extremely dodgy and unethical company. I'd just moved into Australia in October 2014, initially I was moving into the property with two friends who both pulled out, which I accept was not the City Rooms fault. However, my friend that viewed the flat was rushed into making a decision and I was unable to view the flat. I'd received images of what the flat looked like from my friend, there was a loung...
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By: Cmccaw
Apr 14, 2016
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I can totally agree with you. I have a very similar story!!....
Nov 06,2015
Minithumbdown
By:
Nov 06,2015
3 people found
this helpful
Cityrooms are basically cowboys who should be banned from doing business in London. I paid the holding deposit for a property and when, the day I was supposed to move into it, I went to the office to collect the keys with all my luggage, I learnt that I couldn't move in because the current tenant was staying one more month. As "compensation", they offered me another shared flat for that month. Of course I had to pay the whole amount and stand an incredibly loud flamate who came fro...
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Was this helpful? Yes
Areas covered
  • E1
  • EC2
  • E14
  • WC1
  • N1
  • WC2
  • SE1
  • SE8
  • SE16
  • E2
  • E3
  • SW1
  • EC1

TPOS My deposits scheme


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
3 0 12 54 0 0 0 0 0 4

Job vacancies

Please see a list of jobs available

Agent Fees

*Single Occupant Tenancy : Β£150

*Double Occupant Tenancy: Β£250

*Only In certain circumstances we offer discount in admin fees.

1. If tenant (s) move in today, for currently available rooms, with 6 months plus contract, we offer half price discount admin fees.

2. If tenant (s) sign 12 month plus contract, we offer half admin fees.
Last updated at 3:48 PM 26/02/2014 by The City Rooms

Complaints Procedure

No procedure available.

Awards won by CityRooms.com

Individual Branch Awards

Fabio Lai - upload your photo Fabio Lai
1 reviews

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Jorge Sanchez - upload your photo Jorge Sanchez
26 reviews

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Alessandra Spaz - upload your photo Alessandra Spaz
1 reviews

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Stefano Pisani - upload your photo Stefano Pisani
4 reviews

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Lee D - upload your photo Lee D
1 reviews

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Carlos Marín - upload your photo Carlos Marín
1 reviews

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Carlos Marin - upload your photo Carlos Marin
0 reviews

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fabio b. - upload your photo fabio b.
0 reviews

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David Cizur Mayor - upload your photo David Cizur Mayor
0 reviews

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Adriana Di Salvo - upload your photo Adriana Di Salvo
1 reviews

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Matthew House - upload your photo Matthew House
2 reviews

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gonzalo lala - upload your photo gonzalo lala
1 reviews

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damien thomazic - no image available damien thomazic
letting manager
3 reviews

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Amy Tang - upload your photo Amy Tang
2 reviews

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Eva Gollin - no image available Eva Gollin
Business Developer
0 reviews

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Young Moon - upload your photo Young Moon
3 reviews

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Anna Lee - upload your photo Anna Lee
1 reviews

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Sun Melina - upload your photo Sun Melina
1 reviews

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George  - upload your photo George
2 reviews

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Thomazic Damien - upload your photo Thomazic Damien
0 reviews

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Christina  - upload your photo Christina
3 reviews

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Alessandro  - upload your photo Alessandro
3 reviews

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Jason Zhout - upload your photo Jason Zhout
0 reviews

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Ulugbek  - upload your photo Ulugbek
1 reviews

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Michele Valli - upload your photo Michele Valli
1 reviews

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Marco casanovas - upload your photo Marco casanovas
1 reviews

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