• Matthew Hawkins
    Matthew Hawkins
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    Katarina Adderley
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    Emma Legg
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    Janine Palmer
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    Alex Adesina
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    Nicola MacDonald
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    Will Donker
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    Helen Gasson
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    Michelle Palmer
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    Julie Shaw
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    Tyrone Martin
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    Tabatha Smith
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    Katie Rest
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    Lynsey Dunn
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    Stephanie Prior
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    Stephen Yorke
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    Josh Shinerock
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    Amy Ward
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    Esme Hinton
Choices are an award winning agent, established for over 25 years. We have 10 offices across the South East and South London, all of which are linked with specialised web based systems which gives us Read full description...Choices are an award winning agent, established for over 25 years. We have 10 offices across the South East and South London, all of which are linked with specialised web based systems which gives us the ability to let or sell your property from any branch. Our highly trained and motivated staff offer award winning customer service and can assist you with all your property needs. Make the right choice of agent, choose Choices.

Landlords, looking to safeguard your investment? Make sure you choose the Best Managing Agent. Choices is the first agent in the UK to take Property Management to the next level. Enquire about our range of services for landlords, designed to protect your property and maximise your returns.

Sellers, choosing the right agent is the key to success. Making the wrong choice could cost you valuable time and money. Ensure you choose a less stressful and more effective way of selling your home. We offer longer opening hours, flexible contracts, competitive fees and a pro-active homesales service. Contact us now to arrange your free valuation and market appraisal.

Our image is innovative, professional and refreshingly different. We recognise the importance of effective Internet advertising and advertise on the major national property portals. As a member of the government backed National Approved Letting Scheme, Choices is fully bonded for Lettings and Management. We are also members of the Property Ombudsman Scheme for both Sales and Lettings.
Jan 13,2017
Minithumbup
By:
Jan 13,2017
Featured Review
0 people found
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He was very kind and helpfull. He contacted me alone through the phone to explain me about the room and the house...
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Comment on agent fees
Good
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Jan 13,2017
Minithumbup
By:
Jan 13,2017
Featured Review
0 people found
this helpful
Very helpful person, polite and professional throughout the process. Easy to get hold and very approachable. We are very happy with the service we have received. Thank you!...
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Jan 13,2017
Minithumbup
By:
Jan 13,2017
Featured Review
0 people found
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Esmee was very helpful during the whole process. Given the short time frame she was very quick and efficient.I found her very reassuring....
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Jan 09,2017
Minithumbup
By:
Jan 09,2017
Featured Review
0 people found
this helpful
I wanted to leave a review for Ahmed because the kind of professionalism and service I have seen from him I very rarely saw in real estates agents today. He has come up with suggestions that fit my requirements and he made sure that he would not waste my time. He was incredibly helpful and respectful and very straightforward about fees from the very beginning....
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Comment on agent fees
Very reasonable fees.
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Jan 03,2017
Minithumbup
By:
Jan 03,2017
Featured Review
0 people found
this helpful
I definitely recommend Raimonda as a professional agent, who understands consumer needs and works hard to find solutions to the trickiest of requests. She has excellent product knowledge and she communicates very well. She found me exactly what I was looking for at very short notice and she went the extra mile to answer promptly and effectively. In the whole system (including the newly created centralised + computerised customer services) she is the strongest link and a very reliable person. In ...
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Comment on agent fees
They are fair compared to the rest of the estate agents and I like that you can pay by credit card too. Quick easy payments. Like
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Jan 16,2017
Minithumbdown
By:
Jan 16,2017
0 people found
this helpful
Choices is not to trusted with rent they rip me of nearly 800 pounds they failed to tell me housing benefit went up and still continued to take my money knowing I didn't have to pay that much....
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Dec 24,2016
Minithumbup
By:
Dec 24,2016
0 people found
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Ahmed is most committed to find the perfect and most ideal property. Only after our first conversation he was able to help me start looking for a suitable flat and was more than happy to answer any of my questions. Extremely easy going and friendly, would highly recommend! He was able to provide me with any details and had a property ready to view that same week....
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Comment on agent fees
Good
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Dec 22,2016
Minithumbup
By:
Dec 22,2016
0 people found
this helpful
Benjamin went out of his way to assist me in finding a room to let when I was still outside the country. He and Esme were always helpful in sorting out the administrative side of the renting arrangement....
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Dec 22,2016
Minithumbup
By:
Dec 22,2016
0 people found
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Esme is a wonderful agent and she has been very helpful during my property viewing. This is my first property search in London and Esme made easy and convenient for me. Esme has been efficient and effective from the viewing of property to the execution of paper work and securing the property. I am really pleasant with the service provided by Esme!...
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Comment on agent fees
The agent fee is reasonable.
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Dec 20,2016
Minithumbup
By:
Dec 20,2016
0 people found
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I am very satisfied with the service provided by Mr Ahmed Salman, he was very professional throughout the process and provided confidence during the transaction. Ahmed found my profile on an on-line accommodation wanted board and presented to me an apartment which was exactly what I was looking for. During our meeting at the property he was very professional in describing the property, the contract and the fees. Ahmed came across as an honest and professional Agent, this provided the confide...
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Comment on agent fees
The fees put forward by the Agent were in-line with industry standards, these were laid out clearly in the contract.
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Dec 20,2016
Minithumbup
By:
Dec 20,2016
0 people found
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Special Thanks to Benjamin Beaupierre who went over and above the call of duty. His patience, confident and outgoing manners gained my wife's and my personal trust he gave us both reassurance. We are now very happy in our new home. Fantastic service in all aspects I will definitely recommend to friends and family....
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Comment on agent fees
Very Good
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Dec 18,2016
Minithumbup
By:
Dec 18,2016
0 people found
this helpful
Ahmed was incredibly helpful and responsive from the moment that I made contact with him. His service, was in fact, delightful! He even tried to go the extra mile to help me with some housing related issues, which I was extremely pleased about. I would definitely highly recommend this agent to anyone!...
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Comment on agent fees
Good
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Dec 18,2016
Minithumbup
By:
Dec 18,2016
0 people found
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He is harding working. He show me a house according my requirement. He is cheerful and explain the term clearly....
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Dec 15,2016
Minithumbup
By:
Dec 15,2016
0 people found
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I have used choices in Croyden thru William to rent a flat The agent is very helpful during the proces I recommend all to my friends and family to go with William for his excellent job he das for the tenants...
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Dec 14,2016
Minithumbup
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Dec 14,2016
0 people found
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Both Esme and Martina were very helpful and i would recommend choices to anyone! My move was sorted out very quickly. Esme told me exactly what she needed from me ie documents etc....
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Comment on agent fees
Everything was done swiftly and Professionally.
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Dec 12,2016
Minithumbup
By:
Dec 12,2016
0 people found
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Greg was very helpful, good communication as well. He helped me to find a lovely property. If any new news he was keeping me touch! Absolutely recommended person!...
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Dec 04,2016
Minithumbdown
By:
Dec 04,2016
1 people found
this helpful
Agent is slow, unprofessional, inefficient, always out of office, and as I cannot access the deposit until the agency releases it I am powerless and had no choice but to agree to the agency's claims in order of having any hope of getting some deposit money back in the near future without agency tying up deposit process over 3months. Hence, no option but to be forced to accept unfair and excessive high charges. as well as delays of withholding rent reimbursement . Inventory checkout copy was not ...
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Comment on agent fees
High fees and charges.
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Dec 01,2016
Minithumbup
By:
Dec 01,2016
0 people found
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Greg was a great help to myself and my partner whilst we were looking for a property to rent, he had good knowledge and was very helpful and was able to guide us in the right direction. He also answered our questions very well and stayed in regular contact. Nothing was to much hassle. Hard worker....
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Comment on agent fees
fair
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Nov 27,2016
Minithumbdown
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Nov 27,2016
0 people found
this helpful
Ahmed was very fast answering all my questions. Although I am still in Portugal he went to the property and did a live video call and showed me the place to see every detail. Very professional....
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Comment on agent fees
Good
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Nov 18,2016
Minithumbup
By:
Nov 18,2016
0 people found
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I have been really impressed with Choices and the way that Esme handled my inquiry, she got straight to it without any delay, she actually restored my faith in letting agents. I found one of your rooms on Spareroom.co.uk and left a direct message with one of the team, I had been looking for a room for about two weeks and I was getting frustrated after each inquiry leading to a dead end and other agencies incapable of talking to me on the phone. Within an hour Esme had called me, offered me tw...
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Comment on agent fees
Good, I didn't actually take the room but the fees were very reasonable.
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Nov 18,2016
Minithumbup
By:
Nov 18,2016
0 people found
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There was a mixup with the timings and who would meet me at the agreed time to view the property. I arrived in good time and Ahmed saved the day by putting me at ease (he called me and said he wouldn't be too long) whilst I waited and showed up in good spirit. He provided me with all the details regarding the property and answered my questions very efficiently. We were chatting away as we went around in the house. All in all thumbs up for his service....
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Nov 17,2016
Minithumbup
By:
Nov 17,2016
0 people found
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Great person, extremely polite, really helpful, showed us around whole house, answered all we had questions fully, very satisfied with the service provided. Followed up continuously on possible ways to help me and possible alternatives of my interest....
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Nov 14,2016
Minithumbup
By:
Nov 14,2016
0 people found
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Ahmed recently helped me find a room in Bermondsey. He was very helpful and maintained a good communication throughout the process. Really appreciate his help....
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Nov 14,2016
Minithumbup
By:
Nov 14,2016
0 people found
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I recently had to go to the choices branch to complete the registration of a property. I would like to say the service from Ahmed was great - He was very friendly and helpful allowing for a efficient registration. Martina was also on hand to help as well. Thank you guys...
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Comment on agent fees
Bad - Too expensive
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Nov 14,2016
Minithumbup
By:
Nov 14,2016
0 people found
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The agency staff is good. Really helpful. And most important they always there to pick calls and provide solutions to any inconvenience in the property....
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Comment on agent fees
It was affordable and good according to property.
Was this helpful? Yes
Nov 12,2016
Minithumbup
By:
Nov 12,2016
0 people found
this helpful
Katie looked after the eviction of our tenant. She was very professional in dealing with us and kept us informed of every stage of the process. She was very courteous and very prompt in replying to our concern. We are very pleased with the outcome. Katie, Thank you very much...
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Comment on agent fees
reasonable
Was this helpful? Yes
Nov 11,2016
Minithumbup
By:
Nov 11,2016
0 people found
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Nice and professional. + He made a detailed visit and he knew how to respond to my questions. - Speak a bit too fast...
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Nov 10,2016
Minithumbdown
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Nov 10,2016
0 people found
this helpful
Poor customer services don't have respect for their tenants, words experience ever, I've been stressed most of the time by staff...
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Comment on agent fees
Bad
Was this helpful? Yes
Nov 08,2016
Minithumbup
By:
Nov 08,2016
0 people found
this helpful
Benjamin made my moving to England very painless and, without him, there's a good chance that I would be homeless right now. His service was astonishing and more. He made sure that I got my housing arranged and that I was satisfied at every point of the way. I surely could not have found any better agent than Benjamin....
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Nov 04,2016
Minithumbup
By:
Nov 04,2016
0 people found
this helpful
My initial contact when starting my tenancy was Esme and I have continued to contact her regarding any issues and when starting my exit from the property, after constantly being ignored by her. Emma was very helpful and stepped in and I continued my correspondence with her. She has been very prompt at replying to my queries and concerns and has treated me very kindly and professionally....
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Comment on agent fees
I have not incurred any unordinary high fees from this agency.
Was this helpful? Yes
Nov 03,2016
Minithumbup
By:
Nov 03,2016
0 people found
this helpful
Since the first day I call to ask to see house to rent, AshLeigh Miller always show efficiency, good communication,and high level of customer service. Unfortunately I couldn't find a house yet....
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Nov 02,2016
Minithumbup
By:
Nov 02,2016
0 people found
this helpful
Both Esme and Elena were brilliant through the whole process, from Elena organising a FaceTime viewing and explaining everything about the property to Esme being incredibly helpful and informative when completing the lease....
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Nov 02,2016
Minithumbup
By:
Nov 02,2016
1 people found
this helpful
Choices were recommended by my sister-in-law and I had a great experience letting through them. I was pleased with the friendly and informative valuation I had and within just 14 hours I got a call from them to say they had a tenant lined up! Eagerly, I encouraged them to take the deposit and it all ran smoothly from then on. I've since had a little update to say the young family moved in Saturday and are really happy also. Excellent value for the money....
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Comment on agent fees
Worth it.
Was this helpful? Yes
Oct 31,2016
Minithumbup
By:
Oct 31,2016
0 people found
this helpful
Esme was fantastic and has supported me through the whole processtory. she is extremely friendly and was always available when I called....
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Comment on agent fees
the fees were shocking however this is my first time and I am not familiar with the current costs.
Was this helpful? Yes
Oct 14,2016
Minithumbup
By:
Oct 14,2016
0 people found
this helpful
Elena was polite and friendly. She was great to work with and flexible to my requirements. A great experience and I would recommend her to others...
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Comment on agent fees
The agents fees were too expensive
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NALS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
979 31 2773 81 348 0 629 1 219 20

Job vacancies

Please see a list of jobs available

Agent Fees

No fees set.
Last updated at 9:06 AM 12/05/2016 by Andrew Higham

Complaints Procedure

No procedure set.
Last updated at 9:06 AM 12/05/2016 by Andrew Higham

Awards won by Choices

Individual Branch Awards

Caterham, CR3 6QB

Coulsdon, CR5 2NG

Croydon, CR2 6EB

Horley, RH6 7PZ

Redhill, RH1 6PS

Brighton, BN1 6SB

London, EC2M 4UJ

Sutton, SM1 4RA

Crawley, RH10 1HJ

Redhill, RH1 6PS

Firm rankings



Caterham
38 Croydon Road, Caterham CR3 6QB
(481)
Central London
2 Devonshire Square, London EC2M 4UJ
(268)
Centralised Asset Management and Customer Services
97-99 Brighton Road, Redhill RH1 6PS
(48)
show all branches (11)
Choices Hub
Interlet House, Park Chesterfield, Chapel Road, Smallfield RH6 9NW
(1)
Coulsdon
115 Brighton Road, Coulsdon CR5 2NG
(457)
Crawley
5-7 Broadwalk, Crawley RH10 1HJ
(612)
Croydon
41 - 43 Brighton Road, Croydon CR2 6EB
(1204)
Horley
28A Victoria Road, Horley RH6 7PZ
(468)
Redhill
99 Brighton Road, Redhill RH1 6PS
(442)
South Coast Brighton
35 South Road, Brighton BN1 6SB
(526)
Sutton
2d Carshalton Road, Sutton SM1 4RA
(552)

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