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    Esme
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    Will
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    Catherine
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    Andrew
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    Christina
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    Nicola
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    Helen
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    Stephanie
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    Stephen
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    Josh
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    George
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    Raimonda
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    Greg
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    Francesca
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    Grant
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    Sam
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    Shannan
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    Amy
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    Stuart
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    Matthew
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    Ashleigh
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    Greg
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    Jade
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    Tunde
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    William
Choices are an award winning agent, established for over 25 years. We have 10 offices across the South East and South London, all of which are linked with specialised web based systems which gives us Read full description...Choices are an award winning agent, established for over 25 years. We have 10 offices across the South East and South London, all of which are linked with specialised web based systems which gives us the ability to let or sell your property from any branch. Our highly trained and motivated staff offer award winning customer service and can assist you with all your property needs. Make the right choice of agent, choose Choices.

Landlords, looking to safeguard your investment? Make sure you choose the Best Managing Agent. Choices is the first agent in the UK to take Property Management to the next level. Enquire about our range of services for landlords, designed to protect your property and maximise your returns.

Sellers, choosing the right agent is the key to success. Making the wrong choice could cost you valuable time and money. Ensure you choose a less stressful and more effective way of selling your home. We offer longer opening hours, flexible contracts, competitive fees and a pro-active homesales service. Contact us now to arrange your free valuation and market appraisal.

Our image is innovative, professional and refreshingly different. We recognise the importance of effective Internet advertising and advertise on the major national property portals. As a member of the government backed National Approved Letting Scheme, Choices is fully bonded for Lettings and Management. We are also members of the Property Ombudsman Scheme for both Sales and Lettings.

“Sale of my mother's house in Redhill...”

Dec 03,2018
Minithumbup
Andrew
By: 'Alan'
Dec 03,2018
3 people found
this helpful
I thought selling my mother's house would be very straightforward……but we had a few problems and needed the services of several professional tradesmen. Oganising this from where I live (200 miles away) would have been ...
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Comment on agent fees
Good value for money
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“Simply the Best...”

Oct 09,2018
Minithumbup
By: 'Australian Pommie Chick'
Oct 09,2018
0 people found
this helpful
Jack Broom and his team in Sutton had a hard task ahead as they needed to help me sell a house within 2 months from beginning to end. Their professionalism, honesty and down to earth attitude was a breath of fresh air. I also liked the ...
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Comment on agent fees
Agent fees were fair especially for the service received.
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“Fantastic service and great people...”

Oct 05,2018
Minithumbup
By: 'din'
Oct 05,2018
0 people found
this helpful
We have just finished the purchase of our fist house. Jack has been fantastic from start to finish. Always up for help, update me promptly and went out of the way to resolve when things were difficult to resolve. I would highly recommend - I'...
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Comment on agent fees
good
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“Great experience...”

Sep 27,2018
Minithumbup
By: 'Priyanka'
Sep 27,2018
0 people found
this helpful
I found their website online and I was not in the country at the moment. I wanted to rent a room and they were very kind and guided me and shortlisted rooms of my preference and the area I wanted etc. The agents were very ...
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Comment on agent fees
Good ***
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“Worse than useless....”

Sep 24,2018
Minithumbdown
By: 'SickOfChoicesRobbingMyMoney'
Sep 24,2018
4 people found
this helpful
My partner and I have been on the hook with these "People" for a while now, every week they add more and more money to an outstanding balance and expect us to pay. Today we have demanded the entirety of our ever expanding ...
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Comment on agent fees
Disgustingly outrageous.
Was this helpful? Yes

“Great to deal with!...”

Sep 22,2018
Minithumbup
Christina
By: 'NickC'
Sep 22,2018
0 people found
this helpful
Christina found us a great property and got us moved in within one week! She has been very pleasant to deal with & also very knowledgeable. So far our experience with Choices has been a very positive one...
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Comment on agent fees
Fees seem similar compared to others
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“Simply Amazing...”

Sep 13,2018
Minithumbup
By: 'ghadeer'
Sep 13,2018
0 people found
this helpful
Jack Broom and Brandon Warren were simply amazing in helping me with buying my future home. Jack was very understanding, supportive and provided the confidence when I was about to give up - so thank you for not allowing me to give up! I found ...
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Comment on agent fees
We had to pay the agent fees but the amount was fair
Was this helpful? Yes

“A fantastic agent, honest, hardworking and reliable!!!...”

Aug 16,2018
Minithumbup
By: 'Clare & Antony'
Aug 16,2018
0 people found
this helpful
We are very grateful to the very professional and friendly service we have received from Choices in Sutton with marketing and selling our property. From start to finish the Manager Jack has been honest and reliable, always at the other end of the phone ready ...
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Comment on agent fees
Agents fees are reasonable and fair. The agents worked extremely hard to sell our property considering how tough the market can be at times and competition from other agents and we feel they have earned the fees, in our opinion money well spent!!!
Was this helpful? Yes
By: Jack
Aug 16, 2018
View all comments (1)
Clare & Antony, Thank you so much for your kind words and we are extremely satisfied with how quickly and easy the sale went through especially in the tough sales market. We all would like to wish you all the best in your new home from myself and the sales team here. Thank you for instructing choices to sell your first home and for taking the time to write a review for us. ...

“Property Let...”

Aug 08,2018
Minithumbup
By: 'Barry'
Aug 08,2018
5 people found
this helpful
I would like to thank Ashleigh Haenow for all her help regards new letting for my property and particularly for her quick professional response to my many questions on email....
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Comment on agent fees
Good
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“Never again...”

Jul 31,2018
Minithumbdown
By: 'Susana'
Jul 31,2018
1 people found
this helpful
Been a landlady through Choices for the last 17 months and all they caused me was trouble. And I had to pay for this privilege. We chose full management so we thought we would have less hassle but we ended up dealing with the tenant directly. ...
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“Phoebe Gardner...”

Jul 23,2018
Minithumbup
By: 'Phoebe Gardner'
Jul 23,2018
4 people found
this helpful
I would like to take this opportunity of thanking Phoebe Gardner for all of her help in assisting me as a landlord with my property which Choices are responsible for finding tenants for me. Phoebe has been so helpful, thorough and professional in every way ...
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Comment on agent fees
The agent's fees are reasonable for the high level of service that they provide.
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“Efficient...”

Jul 16,2018
Minithumbup
William
By: 'AD'
Jul 16,2018
5 people found
this helpful
Great in negotiating an acceptable offer for the property I was buying. Efficient in every aspect and would highly recommend....
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Comment on agent fees
Good
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“Excellent customer care by Chantelle K. She was warm, sincere and very professional...”

Jul 07,2018
Minithumbup
By: 'TDouglas'
Jul 07,2018
7 people found
this helpful
Chantelle was efficient and tried her best to find properties that were suited to my needs. She was patient and very professional....
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“Purchasing From Matthew...”

Jul 05,2018
Minithumbup
Matthew
Andrew
By: 'Burnett's'
Jul 05,2018
6 people found
this helpful
Mathew has been very helpful and efficient in all aspects of the buying experience for our new home in Redhill Surrey including interacting positively with all 5 members of our family....
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Comment on agent fees
Not relevant
Was this helpful? Yes

“Always available when needed...”

Jul 05,2018
Minithumbup
Matthew
By: 'M Gibbons'
Jul 05,2018
5 people found
this helpful
Good service and on the ball. Matthew and Andrew were always up to date with the state of the chain....
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“Efficient...”

Jun 30,2018
Minithumbup
Matthew
Andrew
By: 'Chez'
Jun 30,2018
6 people found
this helpful
A really positive experience dealing with Matthew he was helpful all the way through my purchase. He was efficient and supportive throughout....
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“Very friendly service...”

Jun 30,2018
Minithumbup
William
Andrew
By: 'aaaaaaaaaaaaaaaaaaaaaa'
Jun 30,2018
6 people found
this helpful
All the agents I dealt with have been very friendly and have done a good job. William in particular has been a star in negotiating us a fantastic offer....
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Comment on agent fees
Fee acceptable but don't really buy into the purchaser pays the fees. At the end of the day the purchaser has a budget. The seller still effectively pays the fees.
Was this helpful? Yes

“Great Estate Agent...”

Jun 29,2018
Minithumbup
William
Andrew
By: 'Darren G'
Jun 29,2018
4 people found
this helpful
Very good communicator, friendly and had answers to my questions, seems to know the area.. Willaim was helpful, and made me feel confident to do business with the company....
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Was this helpful? Yes

“The Perfect Estate Agent...”

Jun 27,2018
Minithumbdown
Matthew
William
By: 'Mr Broom'
Jun 27,2018
6 people found
this helpful
William Miller, Matthew Hewitt & Andrew Higham are the perfect estate agents. From the initial valuation Andrew i knew I would instruct Choices Redhill to sell my flat, Andrew was very fair on his contract length, sole agency fee and what my property was worth. ...
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Comment on agent fees
Very reasonable, definitely value for money
Was this helpful? Yes

“Excellent...”

Jun 25,2018
Minithumbup
Rhiannon
By: 'Richard'
Jun 25,2018
0 people found
this helpful
Rhiannon was very polite and courteous and a great help. She was knowledgeable and able to solve a particular problem for me very efficiently....
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Comment on agent fees
Very reasonable.
Was this helpful? Yes

“Really great results from Grant and Nicola...”

Jun 19,2018
Minithumbup
Grant
Nicola
By: 'Esme'
Jun 19,2018
0 people found
this helpful
Choices was definitely the best option when I decided to sell my property. The process went as smooth as it could be by beginning with an initial consultation with Nicola who was most pleasant and very knowledgeable. She made me feel at ease when explaining ...
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“Good...”

Jun 19,2018
Minithumbup
Andrew
Matthew
By: 'Drew'
Jun 19,2018
5 people found
this helpful
Andrew and the team were very good from the start. During the sale process they were always contactable and provided feedback from viewings within 24 hours. Post sale Andrew helped several times to chase the chain where the our purchasers agent was unwilling to do so....
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Comment on agent fees
Agents fees were okay. We had cheaper quotes but we had a very good service.
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“Great Experience...”

Jun 05,2018
Minithumbup
Tunde
By: 'André'
Jun 05,2018
0 people found
this helpful
My engagement with Choices was a really good.one. As a whole they were very informative, friendly and most of all supportive through the whole process. Especially Tunde, he really helped me throughout the renting process, and was both willing to go the extra mile ...
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Comment on agent fees
Fair
Was this helpful? Yes

“STAY AWAY FROM THIS AGENT...”

May 09,2018
Minithumbdown
By: 'ST'
May 09,2018
5 people found
this helpful
STAY AWAY FROM THIS AGENT. They rented me a flat with a broken window withholding the fact that it was broken until I moved in and found out- curtains were over it when I viewed it, hiding it. They failed to fix it for the ...
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“Absolutely Terrible...”

Apr 12,2018
Minithumbdown
By: 'Robert'
Apr 12,2018
3 people found
this helpful
Worst property management company ever experienced!!!!! I bought a few properties with them - they were very, very late being completed, hugely over valued and tenant management was absolutely appalling - I am £000's out of pocket and cannot stress enough how badly they have ...
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Comment on agent fees
Unacceptable
Was this helpful? Yes

“Totally regret letting my property through Choices...”

Apr 09,2018
Minithumbdown
By: 'Livid House Owner'
Apr 09,2018
4 people found
this helpful
Our house in Horley had been let through Choices for about 8 years. When we decided to take back our house (as my parents would be moving in) we were disgusted and appalled to see the state of it. It was completely uninhabitable. In fact, even ...
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“The worst...”

Apr 04,2018
Minithumbdown
By: 'NotComingBack'
Apr 04,2018
6 people found
this helpful
DO NOT EVER DEAL WITH THEM!! AVOID AT ALL COSTS.!!JOKERS. VERY UNPROFESSIONAL AND LAIRS!! When was renting out my apartment through them, they have change the rental price without my approval and have never apologised or bothered to get it corrected. Wouldn't touch ...
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Comment on agent fees
Train your people to treat customers with respect, instead of letting clowns into your office
Was this helpful? Yes

“From the beginning it seemed like choices were only ever working with us for the money rather than helping us find a family home....”

Mar 24,2018
Minithumbdown
By: 'Unhappy customer 69'
Mar 24,2018
6 people found
this helpful
Due to lack of communication we lost our £500 holding deposit. We were promised phone calls that we hardly ever received it was always us chasing. Everyone we spoke to gave us different advice. A complaint email has been sent but surprise - no reply! We ...
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Comment on agent fees
Bad your all bad
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“Terrible service...”

Mar 22,2018
Minithumbup
By: 'Sandra'
Mar 22,2018
4 people found
this helpful
I made an offer for the apartment with my agency and turned out the property was managed by Choices, so it was not up to me to decide who to work with. I have not been seeking any assistance throughout 17 months of my tenancy, until ...
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Was this helpful? Yes
Mar 12,2018
Minithumbdown
By: 'Ema'
Mar 12,2018
4 people found
this helpful
I have been warned by friends not to go to Choices but the reviews said otherwise. Well I can honestly say that the hell started after we signed the contract. First, they knew from the beginning that we have 2 cars, me and my 2 flatmates, they ...
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Comment on agent fees
Fees way too high considering we had no help when we needed. They messed up with every chance they had and every time we had to pay.
Was this helpful? Yes

NALS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
998 40 2873 88 373 1 651 1 230 21

Fees

No fees set.

Complaints Procedure

No procedure set.
Last updated at 9:06 AM 12/05/2016 by Andrew Higham

Awards won by Choices

Individual Branch Awards

London, EC2M

Crawley, RH10

Redhill, RH1

Caterham, CR3

Coulsdon, CR5

Croydon, CR2

Horley, RH6

Redhill, RH1

Sutton, SM1


Caterham
38 Croydon Road, Caterham CR3 6QB
(499)
Central London
2 Devonshire Square, London EC2M 4UJ
(355)
Centralised Asset Management and Customer Services
97-99 Brighton Road, Redhill RH1 6PS
(70)
show all branches (10)
Choices Hub
Interlet House, Park Chesterfield, Chapel Road, Smallfield RH6 9NW
(2)
Coulsdon
115 Brighton Road, Coulsdon CR5 2NG
(459)
Crawley
5 Broadwalk, Crawley RH10 1HJ
(626)
Croydon
41 - 43 Brighton Road, Croydon CR2 6EB
(1210)
Horley
28A Victoria Road, Horley RH6 7PZ
(471)
Redhill
99 Brighton Road, Redhill RH1 6PS
(461)
Sutton
2D Carshalton Road, Sutton SM1 4RA
(576)


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