Choices
4.7/5, 5308 reviews
97% recommended
97% sales valuation accuracy
95% sales fee satisfaction
Choices are an award winning agent, established for over 25 years. We have 10 offices across the South East and South London, all of which are linked with specialised web based systems which gives us the ability to let or sell your property from any branch. Our highly trained and motivated staff ... show more Choices are an award winning agent, established for over 25 years. We have 10 offices across the South East and South London, all of which are linked with specialised web based systems which gives us the ability to let or sell your property from any branch. Our highly trained and motivated staff offer award winning customer service and can assist you with all your property needs. Make the right choice of agent, choose Choices.

Landlords, looking to safeguard your investment? Make sure you choose the Best Managing Agent. Choices is the first agent in the UK to take Property Management to the next level. Enquire about our range of services for landlords, designed to protect your property and maximise your returns.

Sellers, choosing the right agent is the key to success. Making the wrong choice could cost you valuable time and money. Ensure you choose a less stressful and more effective way of selling your home. We offer longer opening hours, flexible contracts, competitive fees and a pro-active homesales service. Contact us now to arrange your free valuation and market appraisal.

Our image is innovative, professional and refreshingly different. We recognise the importance of effective Internet advertising and advertise on the major national property portals. As a member of the government backed National Approved Letting Scheme, Choices is fully bonded for Lettings and Management. We are also members of the Property Ombudsman Scheme for both Sales and Lettings.
Choices Estate & Letting Agents

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 97% 95% £25,000 £2,500,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1002 42 2882 96 378 1 653 1 229 24
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Members of
TPOS Sales TPOS Lettings
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“Our experience with Choices...”

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Feb 21,2021
Minithumbdown
By: 'Filipa'
Feb 21,2021
0 people found
this helpful
After having a baby we decided we needed our flat to be fully managed and selected Choices as the agent we met was very helpful and reassured us that our property would be on the best hands. When the time came to sign the contract, ...
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“Excellent service from start to finish. Grant......”

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Feb 07,2021
Minithumbup
Grant
Greg
By: 'Zena'
Feb 07,2021
0 people found
this helpful
Excellent service from start to finish. Grant was spot on with his valuation of the house and guided us through the process until Nicola took over just prior to completion. Greg was always helpful at the end of the telephone answering any queries and passing ...
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“Outstanding customer service...”

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Jan 13,2021
Minithumbup
By: 'Leejames'
Jan 13,2021
0 people found
this helpful
F.A.O Horley branch Choose choices !! I strongly and highly recommend you use choices. I am a tenant of a management company which has been taken over by choices and wow !! The customer service you receive from the moment of picking up the phone ...
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“Kellie was amazing and was so helpful with fi......”

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Nov 06,2020
Minithumbup
By: 'Megan'
Nov 06,2020
0 people found
this helpful
Kellie was amazing and was so helpful with finding us our perfect family home. Everything we were looking for she found us and was always there to answer any questions we had. She reassured us at all times and guided us 100% throughout the renting process. ...
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“Christina is very professional and nice. She......”

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Oct 16,2020
Minithumbup
Christina
By: 'Phoebe'
Oct 16,2020
0 people found
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Christina is very professional and nice. She is very efficient and a good problem solver. Positive attitude and cheerful. She is a kind a friendly agent understand the need of you....
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“They took weeks to sort out a parking space, ......”

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Jul 30,2020
Minithumbdown
By: 'Andrew'
Jul 30,2020
0 people found
this helpful
They took weeks to sort out a parking space, took a large deposit, failed to deliver a parking permit and then hassled no end when they received a small payment for a car parking space a couple of days late due to a bank error. ...
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“Kellie was very helpful and accommodating thr......”

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Jul 08,2020
Minithumbdown
By: 'Julie'
Jul 08,2020
0 people found
this helpful
Kellie was very helpful and accommodating throughout the process. I was surprised to realise she was a trainee as she seemed very knowledgeable and professional. I thought she had been in her job for years! Thanks for everything Kellie...
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“RE: LETTINGS, LANDLORD PERSPECTIVE, CHOICES, ......”

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May 29,2020
Minithumbdown
By: 'DC'
May 29,2020
0 people found
this helpful
RE: LETTINGS, LANDLORD PERSPECTIVE, CHOICES, SUTTON IN SURREY From my experience of using Choices, I've found this branch falls short in communication, you will get bombarded with emails from different individuals requesting for the same information - the left hand doesn't speak to the right ...
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“Esme was like a super broker acting as the go......”

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Apr 09,2020
Minithumbup
Esme
By: 'Kevin'
Apr 09,2020
0 people found
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Esme was like a super broker acting as the go between myself and the property landlord. She broke down all information displaying patience in abundance and a care for client satisfaction. This whole process would of been very uncomfortable but thanks to Esme I’ve ...
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“Excelent standard of service and communications throughout...”

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Dec 18,2019
Minithumbup
Curtis
By: 'tony'
Dec 18,2019
0 people found
this helpful
Much appreciation for all the viewings and work Andrew and Curtis put in to get a house sold. We received a very efficient, friendly and professional service with excellent communications throughout and would have no hesitation recommending to others....
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“Terrible customer service, shit state agent t......”

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Dec 11,2019
Minithumbdown
By: 'Luinete'
Dec 11,2019
0 people found
this helpful
Terrible customer service, * state agent they kept my holding dispute that the landlord was the one who didn't want to rent the property...
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“Will has been amazing throughout the whole pr......”

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Nov 22,2019
Minithumbup
Will
By: 'Earl'
Nov 22,2019
0 people found
this helpful
Will has been amazing throughout the whole process of finding me a property and has been brilliant in his follow ups i.e calling back every-time a property was available - he took the time to walk me through the process Will has shown what ...
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“Fantastic experience...”

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Nov 12,2019
Minithumbup
Sam
By: 'Vince'
Nov 12,2019
0 people found
this helpful
I sold my property through Choices and was happy with the service throughout a lengthy and frustrating process (selling and buying). Choices were extremely proactive in chasing solicitors and I felt Sam in particular went the extra mile to make sure the sale got over ...
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“We have a long standing relationship with Cho......”

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Oct 30,2019
Minithumbup
By: 'Jan'
Oct 30,2019
0 people found
this helpful
We have a long standing relationship with Choices as landlords, which went through a up and down cycle. However we feel that recently through constructive support of Mrs. Hannah Murray, Mrs. Phoebe Gardner and Mr. George Hawkins, there is now more comprehension from the side ...
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“Staff seem very unhelpful, poorly trained, an......”

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Oct 23,2019
Minithumbdown
By: 'James'
Oct 23,2019
1 people found
this helpful
Staff seem very unhelpful, poorly trained, and misleading. After waiting for weeks for a reply from a property manager that was chasing our landlord I had to chase again for an update to be given a rude and empty response stating she had tried to ...
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“TERRIBLE-POOR SERVICE!!!!...”

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Jun 10,2019
Minithumbdown
By: 'Shelly'
Jun 10,2019
2 people found
this helpful
A tenant- unhelpful, on going issues not resolved, worst customer service, slow, uncaring, caused a lot of stress. Can not wait to move out and not be with this agency....
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Comment on agent fees
Bad for the lack of service you get.
Was this helpful? Yes
By: Daniel Thornton
Jun 10, 2019
View all comments (1)
Good morning Shelly, Thank you for your comments, and I appreciate the feedback. I am sorry to hear that you have ongoing issues at your new home. Here at Choices, we really do take feedback seriously, and also any form of complaint is dealt with at high priority. I have just looked in to this for you, and can already see that the issues are currently being dealt with within our companies Complaints Procedure, however if there is anything that I can assist with you personally, please co ...

“My second review...”

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May 29,2019
Minithumbdown
By: 'Amy'
May 29,2019
3 people found
this helpful
It is no wonder they ask you to write a review before completion. Further to my other review we got our keys and unfortunately everything went down hill. Choices had no part in checking us in, things were broken and the property was not cleaned ...
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Comment on agent fees
Why did we have to pay fees?? What did choices actually do to justify them??
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“Superb Customer Service...”

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May 28,2019
Minithumbup
By: 'Mr'
May 28,2019
0 people found
this helpful
Katie was our viewing agent who showed us the property twice. Every member of our family commentated how helpful and friendly she was. Her professionalism was outstanding and things ran very smoothly, with her updating us at every opportunity. She is a real asset to ...
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Comment on agent fees
The agents fees were competitive with the market.
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“poor service unprofessional...”

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Apr 01,2019
Minithumbdown
By: 'broadmead'
Apr 01,2019
2 people found
this helpful
What an unprofessional, un-organised, self-centred company Choices are. What my girlfriend had to deal with in the 4 years she was a tenant through choices is disgraceful. From day one after choices saying that the property at Broadmead Horley was ready and had been professionally cleaned, ...
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Comment on agent fees
very poor. Not the cheapest though their service should warrant that!
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“Easy to deal with...”

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Mar 28,2019
Minithumbup
By: 'Amy'
Mar 28,2019
0 people found
this helpful
Katie is very polite, easy to get hold of and makes sure you have all the information you need. We viewed two properties which were both exactly as described and I decided to put a deposit on one of them. Both viewings were professional, not ...
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By: Amy
May 29, 2019
View all comments (1)
Further to this review, we got our keys and unfortunately everything went down hill. Choices had no part in checking us in, things were broken and the property was not cleaned well at all. The filth was utterly disgusting and when contacting choices about this we were dissapointed to see that they did not care. As soon as we got the keys contact diseased, they couldn't be bothered to respond to all communication or rectify any of the problems we were facing. Their fees are ridiculous when basing ...

“A fantastic business and Andrew is extremely professional...”

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Mar 20,2019
Minithumbdown
By: 'Darren'
Mar 20,2019
0 people found
this helpful
I had a conversation with Andrew and he is clearly a highly experienced estate agency manager with a passion for his company, staff and customers. If you are buying or selling I highly recommend using Choices...
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Comment on agent fees
Excellent value for money, you can never put a price on great service
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“A fantastic business and Andrew is extremely professional...”

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Mar 20,2019
Minithumbdown
By: 'Darren'
Mar 20,2019
0 people found
this helpful
I had a conversation with Andrew and he is clearly a highly experienced estate agency manager with a passion for his company, staff and customers. If you are buying or selling I highly recommend using Choices...
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Comment on agent fees
Excellent value for money, you can never put a price on great service
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“A fantastic business and Andrew is extremely professional...”

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Mar 20,2019
Minithumbdown
By: 'Darren'
Mar 20,2019
0 people found
this helpful
I had a conversation with Andrew and he is clearly a highly experienced estate agency manager with a passion for his company, staff and customers. If you are buying or selling I highly recommend using Choices...
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Comment on agent fees
Excellent value for money, you can never put a price on great service
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“Excellent service when dealing with a difficult purchaser of my house....”

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Mar 11,2019
Minithumbup
Nicola
Grant
By: 'Mr'
Mar 11,2019
0 people found
this helpful
I would like to thank all the staff at the Caterham office, particularly Nicola MacDonald and Grant Brown and Andrew Higham at the Redhill office for their support and cheerfulness when dealing with a difficult and aggressive purchaser. Our move to our new house has ...
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Comment on agent fees
Good
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“Excellent Service...”

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Feb 13,2019
Minithumbup
By: 'Joanne'
Feb 13,2019
0 people found
this helpful
I have been a Choice's tenant for a long time and I have never had the experience of a Portfolio Manager as quick, effective and caring as Taryn Scrase. Thank you for all your help lately!...
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“A Landlords point of view.......”

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Jan 30,2019
Minithumbup
George
Phoebe
By: 'V.'
Jan 30,2019
0 people found
this helpful
Just a few words which I hope anyone thinking of being a Landlord or is a prospective one. I travel a lot, often out of country and its vital that I have someone I know just 'gets it' and has things in hand, communicates regularly ...
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Comment on agent fees
Reasonable, transparent.
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“Renewal of my tenancy agreement...”

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Jan 14,2019
Minithumbup
By: 'OAP'
Jan 14,2019
0 people found
this helpful
Excellent service by Phoebe Gardner at Brighton Road. She quickly furnished a continuation of the letting Agreement and pointed out a slight error I had made which I then corrected on the forms. She makes it all simple and clear and it is a pleasure ...
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“Helpful and professional...”

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Jan 14,2019
Minithumbup
By: 'Mr'
Jan 14,2019
1 people found
this helpful
After having had little to no progress in resolving a routine maintenance issue with another staff member (who, for the record, I do not wish to name and shame), Ms Gardner stepped in and helped me resolve my issue. She was very professional and quick ...
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Comment on agent fees
Good
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“Absolute joke, dont use them...”

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Jan 04,2019
Minithumbdown
By: 'Rolly337'
Jan 04,2019
2 people found
this helpful
Everythingthing seemed kushty at the start - eager to take my money i moved in 2 weeks before christmas,- id asked for a few repairs in the place as sum doors was hanging off in the kitchen and some tiles missing - they told me ...
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Comment on agent fees
Bad
Was this helpful? Yes
By: Lee rollason
Jan 11, 2019
View all comments (2)
Yes id like you to escalate this bigtime - im absolutely discusted how ive been treated - i moved out of flat 4, 55 brighton road 2 weeks before the contract date - im the one who should be getting reinburst money -not the other way around - please sort this out im tired of feeling like a victim ...

“Amazing staff...”

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Dec 20,2018
Minithumbup
By: 'Mrs'
Dec 20,2018
0 people found
this helpful
Since the first time I called CHOICES and spoke to Jack - felt so good to be able to have a nice chat and obviously book a viewing when suited us - until completion, the team has been great and on top of everything, always ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 9:06 AM 12/05/2016 by Andrew Higham

Awards won by Choices

Individual Branch Awards

London, EC2M

Redhill, RH1


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Choices