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Choices are an award winning agent, established for over 25 years. We have 10 offices across the South East and South London, all of which are linked with specialised web based systems which gives us Read full description...Choices are an award winning agent, established for over 25 years. We have 10 offices across the South East and South London, all of which are linked with specialised web based systems which gives us the ability to let or sell your property from any branch. Our highly trained and motivated staff offer award winning customer service and can assist you with all your property needs. Make the right choice of agent, choose Choices.

Landlords, looking to safeguard your investment? Make sure you choose the Best Managing Agent. Choices is the first agent in the UK to take Property Management to the next level. Enquire about our range of services for landlords, designed to protect your property and maximise your returns.

Sellers, choosing the right agent is the key to success. Making the wrong choice could cost you valuable time and money. Ensure you choose a less stressful and more effective way of selling your home. We offer longer opening hours, flexible contracts, competitive fees and a pro-active homesales service. Contact us now to arrange your free valuation and market appraisal.

Our image is innovative, professional and refreshingly different. We recognise the importance of effective Internet advertising and advertise on the major national property portals. As a member of the government backed National Approved Letting Scheme, Choices is fully bonded for Lettings and Management. We are also members of the Property Ombudsman Scheme for both Sales and Lettings.

“ A fantastic agent, honest, hardworking and reliable!!!... ”

Aug 16,2018
Minithumbup
By: 'Clare & Antony'
Aug 16,2018
0 people found
this helpful
We are very grateful to the very professional and friendly service we have received from Choices in Sutton with marketing and selling our property. From start to finish the Manager Jack has been honest and reliable, always at the other end of the phone ready ...
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Comment on agent fees
Agents fees are reasonable and fair. The agents worked extremely hard to sell our property considering how tough the market can be at times and competition from other agents and we feel they have earned the fees, in our opinion money well spent!!!
Was this helpful? Yes
By: Jack
Aug 16, 2018
View all comments (1)
Clare & Antony, Thank you so much for your kind words and we are extremely satisfied with how quickly and easy the sale went through especially in the tough sales market. We all would like to wish you all the best in your new home from myself and the sales team here. Thank you for instructing choices to sell your first home and for taking the time to write a review for us. ...

“ Property Let... ”

Aug 08,2018
Minithumbup
By: 'Barry'
Aug 08,2018
1 people found
this helpful
I would like to thank Ashleigh Haenow for all her help regards new letting for my property and particularly for her quick professional response to my many questions on email....
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Comment on agent fees
Good
Was this helpful? Yes

“ Never again... ”

Jul 31,2018
Minithumbdown
By: 'Susana'
Jul 31,2018
0 people found
this helpful
Been a landlady through Choices for the last 17 months and all they caused me was trouble. And I had to pay for this privilege. We chose full management so we thought we would have less hassle but we ended up dealing with the tenant directly. ...
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Was this helpful? Yes

“ Phoebe Gardner... ”

Jul 23,2018
Minithumbup
By: 'Phoebe Gardner'
Jul 23,2018
1 people found
this helpful
I would like to take this opportunity of thanking Phoebe Gardner for all of her help in assisting me as a landlord with my property which Choices are responsible for finding tenants for me. Phoebe has been so helpful, thorough and professional in every way ...
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Comment on agent fees
The agent's fees are reasonable for the high level of service that they provide.
Was this helpful? Yes

“ Efficient... ”

Jul 16,2018
Minithumbup
William
By: 'AD'
Jul 16,2018
2 people found
this helpful
Great in negotiating an acceptable offer for the property I was buying. Efficient in every aspect and would highly recommend....
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Comment on agent fees
Good
Was this helpful? Yes

“ Excellent customer care by Chantelle K. She was warm, sincere and very professional... ”

Jul 07,2018
Minithumbup
By: 'TDouglas'
Jul 07,2018
5 people found
this helpful
Chantelle was efficient and tried her best to find properties that were suited to my needs. She was patient and very professional....
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“ Purchasing From Matthew... ”

Jul 05,2018
Minithumbup
Matthew
Andrew
By: 'Burnett's'
Jul 05,2018
4 people found
this helpful
Mathew has been very helpful and efficient in all aspects of the buying experience for our new home in Redhill Surrey including interacting positively with all 5 members of our family....
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Comment on agent fees
Not relevant
Was this helpful? Yes

“ Always available when needed... ”

Jul 05,2018
Minithumbup
Matthew
By: 'M Gibbons'
Jul 05,2018
3 people found
this helpful
Good service and on the ball. Matthew and Andrew were always up to date with the state of the chain....
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“ Efficient... ”

Jun 30,2018
Minithumbup
Matthew
Andrew
By: 'Chez'
Jun 30,2018
4 people found
this helpful
A really positive experience dealing with Matthew he was helpful all the way through my purchase. He was efficient and supportive throughout....
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“ Very friendly service... ”

Jun 30,2018
Minithumbup
William
Andrew
By: 'aaaaaaaaaaaaaaaaaaaaaa'
Jun 30,2018
4 people found
this helpful
All the agents I dealt with have been very friendly and have done a good job. William in particular has been a star in negotiating us a fantastic offer....
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Comment on agent fees
Fee acceptable but don't really buy into the purchaser pays the fees. At the end of the day the purchaser has a budget. The seller still effectively pays the fees.
Was this helpful? Yes

“ Great Estate Agent... ”

Jun 29,2018
Minithumbup
William
Andrew
By: 'Darren G'
Jun 29,2018
3 people found
this helpful
Very good communicator, friendly and had answers to my questions, seems to know the area.. Willaim was helpful, and made me feel confident to do business with the company....
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“ The Perfect Estate Agent... ”

Jun 27,2018
Minithumbdown
Matthew
William
By: 'Mr Broom'
Jun 27,2018
4 people found
this helpful
William Miller, Matthew Hewitt & Andrew Higham are the perfect estate agents. From the initial valuation Andrew i knew I would instruct Choices Redhill to sell my flat, Andrew was very fair on his contract length, sole agency fee and what my property was worth. ...
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Comment on agent fees
Very reasonable, definitely value for money
Was this helpful? Yes

“ Excellent... ”

Jun 25,2018
Minithumbup
Rhiannon
By: 'Richard'
Jun 25,2018
0 people found
this helpful
Rhiannon was very polite and courteous and a great help. She was knowledgeable and able to solve a particular problem for me very efficiently....
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Comment on agent fees
Very reasonable.
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“ Really great results from Grant and Nicola... ”

Jun 19,2018
Minithumbup
Grant
Nicola
By: 'Esme'
Jun 19,2018
0 people found
this helpful
Choices was definitely the best option when I decided to sell my property. The process went as smooth as it could be by beginning with an initial consultation with Nicola who was most pleasant and very knowledgeable. She made me feel at ease when explaining ...
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“ Good... ”

Jun 19,2018
Minithumbup
Andrew
Matthew
By: 'Drew'
Jun 19,2018
4 people found
this helpful
Andrew and the team were very good from the start. During the sale process they were always contactable and provided feedback from viewings within 24 hours. Post sale Andrew helped several times to chase the chain where the our purchasers agent was unwilling to do so....
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Comment on agent fees
Agents fees were okay. We had cheaper quotes but we had a very good service.
Was this helpful? Yes

“ Great Experience... ”

Jun 05,2018
Minithumbup
Tunde
By: 'André'
Jun 05,2018
0 people found
this helpful
My engagement with Choices was a really good.one. As a whole they were very informative, friendly and most of all supportive through the whole process. Especially Tunde, he really helped me throughout the renting process, and was both willing to go the extra mile ...
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Comment on agent fees
Fair
Was this helpful? Yes

“ STAY AWAY FROM THIS AGENT... ”

May 09,2018
Minithumbdown
By: 'ST'
May 09,2018
1 people found
this helpful
STAY AWAY FROM THIS AGENT. They rented me a flat with a broken window withholding the fact that it was broken until I moved in and found out- curtains were over it when I viewed it, hiding it. They failed to fix it for the ...
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“ Absolutely Terrible... ”

Apr 12,2018
Minithumbdown
By: 'Robert'
Apr 12,2018
2 people found
this helpful
Worst property management company ever experienced!!!!! I bought a few properties with them - they were very, very late being completed, hugely over valued and tenant management was absolutely appalling - I am £000's out of pocket and cannot stress enough how badly they have ...
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Comment on agent fees
Unacceptable
Was this helpful? Yes

“ Totally regret letting my property through Choices... ”

Apr 09,2018
Minithumbdown
By: 'Livid House Owner'
Apr 09,2018
2 people found
this helpful
Our house in Horley had been let through Choices for about 8 years. When we decided to take back our house (as my parents would be moving in) we were disgusted and appalled to see the state of it. It was completely uninhabitable. In fact, even ...
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“ The worst... ”

Apr 04,2018
Minithumbdown
By: 'NotComingBack'
Apr 04,2018
2 people found
this helpful
DO NOT EVER DEAL WITH THEM!! AVOID AT ALL COSTS.!!JOKERS. VERY UNPROFESSIONAL AND LAIRS!! When was renting out my apartment through them, they have change the rental price without my approval and have never apologised or bothered to get it corrected. Wouldn't touch ...
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Comment on agent fees
Train your people to treat customers with respect, instead of letting clowns into your office
Was this helpful? Yes

“ From the beginning it seemed like choices were only ever working with us for the money rather than helping us find a family home.... ”

Mar 24,2018
Minithumbdown
By: 'Unhappy customer 69'
Mar 24,2018
2 people found
this helpful
Due to lack of communication we lost our £500 holding deposit. We were promised phone calls that we hardly ever received it was always us chasing. Everyone we spoke to gave us different advice. A complaint email has been sent but surprise - no reply! We ...
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Comment on agent fees
Bad your all bad
Was this helpful? Yes

“ Terrible service... ”

Mar 22,2018
Minithumbup
By: 'Sandra'
Mar 22,2018
2 people found
this helpful
I made an offer for the apartment with my agency and turned out the property was managed by Choices, so it was not up to me to decide who to work with. I have not been seeking any assistance throughout 17 months of my tenancy, until ...
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Was this helpful? Yes
Mar 12,2018
Minithumbdown
By: 'Ema'
Mar 12,2018
1 people found
this helpful
I have been warned by friends not to go to Choices but the reviews said otherwise. Well I can honestly say that the hell started after we signed the contract. First, they knew from the beginning that we have 2 cars, me and my 2 flatmates, they ...
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Comment on agent fees
Fees way too high considering we had no help when we needed. They messed up with every chance they had and every time we had to pay.
Was this helpful? Yes
Feb 16,2018
Minithumbdown
By: 'AngryTenant'
Feb 16,2018
3 people found
this helpful
When I moved in to my flat I was happy with the service I had been provided. Unfortunately, however, just before Christmas, someone in the area gained a leak. This person's leak is above my bathroom somewhere. The agent has been trying to tell ...
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Comment on agent fees
Bad considering the lack of support they've provided.
Was this helpful? Yes
Jan 18,2018
Minithumbup
Catherine
By: 'Matteo'
Jan 18,2018
0 people found
this helpful
Thank you to Catherine, professional, smart and personable. She quickly understand my desire and gave it to me all informations needed. Matteo...
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Was this helpful? Yes
Jan 07,2018
Minithumbup
Esme
By: 'Callum'
Jan 07,2018
0 people found
this helpful
Both Esme and Elena were very professional, and responded to contact quickly, arranging viewing times that suited me and giving me the necessary information promptly....
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Was this helpful? Yes
Dec 18,2017
Minithumbup
By: 'Xixi'
Dec 18,2017
0 people found
this helpful
A big thank you to Ben since he has been an amazing agent. He was patient and responsive whilst being as helpful as he could be during the whole time. He always responses quickly and helps us fix all the problems within a second. It ...
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Was this helpful? Yes
Dec 15,2017
Minithumbdown
By: 'Jojo'
Dec 15,2017
3 people found
this helpful
Always having to chase issues myself and when i report issues which i still have on going i seem to get the impression *are not interested or tell me contractors are busy every time. I'm never updated with information on when someone is coming ...
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Comment on agent fees
Im paying for maintenance every month and i still have issues i reported in may which are still not resolved
Was this helpful? Yes
Dec 04,2017
Minithumbup
By: 'Mr Cartwright'
Dec 04,2017
0 people found
this helpful
Timi was an exceptional estate agent and assisted us with purchasing our 4 bed mid terraced house. He understood our requirements very quickly. When we finally found our desired house Timi was able to answer all our questions as well as assist us with appointments to ...
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Was this helpful? Yes
Nov 30,2017
Minithumbup
Catherine
By: 'Robbie Herriot'
Nov 30,2017
0 people found
this helpful
Catherine has been nothing but helpful from the start and answered any questions I've had quickly and professionally. She was flexible with the viewing times and even took the time to explain the surrounding area. The information she told me showed she was knowledgable ...
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Comment on agent fees
Good
Was this helpful? Yes

NALS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
998 40 2871 88 371 1 649 1 230 20

Agent Fees

No fees set.
Last updated at 9:06 AM 12/05/2016 by Andrew Higham

Complaints Procedure

No procedure set.
Last updated at 9:06 AM 12/05/2016 by Andrew Higham

Awards won by Choices

Individual Branch Awards

Crawley, RH10

Redhill, RH1

London, EC2M

Caterham, CR3

Coulsdon, CR5

Croydon, CR2

Horley, RH6

Redhill, RH1

Sutton, SM1


Caterham
38 Croydon Road, Caterham CR3 6QB
(499)
Central London
2 Devonshire Square, London EC2M 4UJ
(354)
Centralised Asset Management and Customer Services
97-99 Brighton Road, Redhill RH1 6PS
(70)
show all branches (10)
Choices Hub
Interlet House, Park Chesterfield, Chapel Road, Smallfield RH6 9NW
(2)
Coulsdon
115 Brighton Road, Coulsdon CR5 2NG
(459)
Crawley
5 Broadwalk, Crawley RH10 1HJ
(626)
Croydon
41 - 43 Brighton Road, Croydon CR2 6EB
(1209)
Horley
28A Victoria Road, Horley RH6 7PZ
(471)
Redhill
99 Brighton Road, Redhill RH1 6PS
(459)
Sutton
2D Carshalton Road, Sutton SM1 4RA
(572)


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