• Matthew Hawkins
    Matthew Hawkins
  • Christina Stracey
    Christina Stracey
  • claim your profile
    Bethany Pratt
  • Tobi Mancuso
    Tobi Mancuso
  • Nicola MacDonald
    Nicola MacDonald
  • Will Donkor
    Will Donkor
  • Helen Gasson
    Helen Gasson
  • Julie Shaw
    Julie Shaw
  • Tyrone Martin
    Tyrone Martin
  • upload your photo
    Sarah Davison
  • upload your photo
    Megan Ells
  • Katie Rest
    Katie Rest
  • Phillipa Shoults
    Phillipa Shoults
  • Queen Nzeribe
    Queen Nzeribe
  • Stephanie Prior
    Stephanie Prior
  • Stephen Yorke
    Stephen Yorke
  • Josh Shinerock
    Josh Shinerock
  • Esme Hinton
    Esme Hinton
  • Andrew Higham
    Andrew Higham
  • upload your photo
    Elle Copsey
  • George Hawkins
    George Hawkins
  • Elena Galybina
    Elena Galybina
  • Raimonda Petroskaite
    Raimonda Petroskaite
  • Ashleigh Miller
    Ashleigh Miller
  • Verity Price
    Verity Price
Choices are an award winning agent, established for over 25 years. We have 10 offices across the South East and South London, all of which are linked with specialised web based systems which gives us Read full description...Choices are an award winning agent, established for over 25 years. We have 10 offices across the South East and South London, all of which are linked with specialised web based systems which gives us the ability to let or sell your property from any branch. Our highly trained and motivated staff offer award winning customer service and can assist you with all your property needs. Make the right choice of agent, choose Choices.

Landlords, looking to safeguard your investment? Make sure you choose the Best Managing Agent. Choices is the first agent in the UK to take Property Management to the next level. Enquire about our range of services for landlords, designed to protect your property and maximise your returns.

Sellers, choosing the right agent is the key to success. Making the wrong choice could cost you valuable time and money. Ensure you choose a less stressful and more effective way of selling your home. We offer longer opening hours, flexible contracts, competitive fees and a pro-active homesales service. Contact us now to arrange your free valuation and market appraisal.

Our image is innovative, professional and refreshingly different. We recognise the importance of effective Internet advertising and advertise on the major national property portals. As a member of the government backed National Approved Letting Scheme, Choices is fully bonded for Lettings and Management. We are also members of the Property Ombudsman Scheme for both Sales and Lettings.
May 26,2017
Minithumbup
Elena Galybina
By:
May 26,2017
0 people found
this helpful
Elena was super helpful and polite in all my dealings with her. I missed out on the flat the first time around, but it became available again. Elena called me straight away and we went to view together. She took her time explaining all the details/costs and even helped me take measurements which she then emailed to me. Elena even took the time to enquire about my job which was nice. I'm super grateful for her assistance as moving house can be very stressful. An asset to your business!...
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Comment on agent fees
I mean, agency fees suck.
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May 26,2017
Minithumbup
Nicolas Cachuco
By:
May 26,2017
0 people found
this helpful
Nicolas was able to match me with the best rooms that suited my needs. He was on top of his game and knowledgeable about each property. Would use him again in the future....
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May 19,2017
Minithumbup
Esme Hinton
By:
May 19,2017
0 people found
this helpful
Esme is really helpful and professional. she knows how to keep customers happy! I highly recommend dealing with her directly....
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May 19,2017
Minithumbup
Emma Coppin
Esme Hinton
By:
May 19,2017
0 people found
this helpful
Emma and Esme always responded to requests quickly, negotiated on my behalf and worked to get my deposit back as soon as possible....
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Comment on agent fees
Some of the fees in the contract seemed unnecessary
Was this helpful? Yes
May 18,2017
Minithumbup
Emma Coppin
Esme Hinton
By:
May 18,2017
0 people found
this helpful
Both members of staff offered quick and reliable service when questions were asked or action required. Both are a credit to your agency....
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Comment on agent fees
Rental fees were fair
Was this helpful? Yes
May 17,2017
Minithumbup
Elena Galybina
Esme Hinton
By:
May 17,2017
0 people found
this helpful
Elena was amazing - very personable and took my preferences and considerations in mind when reviewing the properties. Arrangung viewings with her was quick, easy and painless. She was supwr up front about the process and fees as well!...
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May 17,2017
Minithumbup
Greg Attwood
By:
May 17,2017
0 people found
this helpful
Greg was very accommodating and efficient when we contacted Choices to book a viewing on several properties. When we met, he was friendly and answered any questions we had. Greg has been in regular contact since we placed an offer and kept us up to date with anything we needed to know....
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Comment on agent fees
Although we understand the properties are valued based on the additional buyers fee, if Choices were not the only agent selling in the location we were interested in, the fee may have prevented us from making an offer with Choices.
Was this helpful? Yes
May 15,2017
Minithumbup
Elena Galybina
Esme Hinton
By:
May 15,2017
0 people found
this helpful
Everyone at Choices were extremely cooperative and helpful throughout the entire process, from first contact all the way through to signing the contract. I would highly recommend Choices to all who are looking to rent a room in London. I was working with Elena who gave me alll the information I needed and was very quick to get the paperwork arranged for me. I would be happy to pass on her contact details for any future renting opportunities....
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Comment on agent fees
Good
Was this helpful? Yes
May 15,2017
Minithumbup
Greg Attwood
By:
May 15,2017
0 people found
this helpful
Greg is very polite and responsive to questions. It was very straightforward to make appointments and a very smooth purchasing process...
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Comment on agent fees
That is the one downside as I am the Buyer, yet paying the Sellers commission (although this is not Greg's fault)
Was this helpful? Yes
May 09,2017
Minithumbup
Esme Hinton
By:
May 09,2017
0 people found
this helpful
Esme was very helpful when I recently had an issue with a move in date. She was able to change the date to a bank holiday as I has asked, which made my life much easier!...
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Comment on agent fees
Fees were more than I initially expected because wasn't aware of the referencing fee, or that there would be a fee at the end of the stay.
Was this helpful? Yes
May 05,2017
Minithumbup
Nicola MacDonald
By:
May 05,2017
0 people found
this helpful
A very talented, intelligent, trustworthy, pro-active,smilling and .,responsible manager. A good leader and always ready to help and surpasses the spectations of her clients. No doubt a great asset for her employer....
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Comment on agent fees
good
Was this helpful? Yes
Apr 27,2017
Minithumbup
Nicolas Cachuco
By:
Apr 27,2017
0 people found
this helpful
I found his way of doing the job quite good. What I liked first is that I got a call when I applied via rightmove which means the agent is motivated for renting. The actually best idea of him was to add me on whatsapp so we could stay in contact for the whole time. I found it better since it was more personal. He also managed to arrange a meeting just for me which was very satisfactory and we talked a lot about living in London etc. which has revealed some interesting facts about living in Londo...
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Apr 25,2017
Minithumbdown
By:
Apr 25,2017
4 people found
this helpful
This is a review for other Landlords thinking of using Choices in the Croydon area. DON'T. Read their Terms and Conditions. They take fees annually in advance, if your tenant moves out one month, two months after, they will not return any or part of the fees paid for the forthcoming year. Although the contract states that you can terminate when the tenant vacates, this will effectively cost between one month and up to 12 months annual fees + VAT depending on the commencement date and terminat...
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Comment on agent fees
Prohibitive
Was this helpful? Yes
Apr 24,2017
Minithumbup
Catherine Shinerock
By:
Apr 24,2017
0 people found
this helpful
Catherine is very friendly and professional. She helped me find a suitable property very fast and during the she was very helpful and knowledgeable...
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Apr 21,2017
Minithumbup
Mark Geddes
By:
Apr 21,2017
0 people found
this helpful
Mark was always good in updating us on events. He was very respectful and always gave us feedback from the buyers....
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Comment on agent fees
I can't comment on this as I don't have other agent's fees to compare with.
Was this helpful? Yes
Apr 20,2017
Minithumbup
Esme Hinton
By:
Apr 20,2017
0 people found
this helpful
It was great helping and kindness for me who has been London quite short time looking for new great place....
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Comment on agent fees
so so
Was this helpful? Yes
Apr 15,2017
Minithumbup
By:
Apr 15,2017
0 people found
this helpful
Ahmed is one of the friendliest agents I have met in London. I was initially impressed by his responsiveness to my inquiry, the care he took to find out what I was looking for in the property I was enquiring about, and the extra work he put in to finding a several similar properties to view (all of which met my requirements). During the viewing he was interested, took the time to point out all of the desirable features of the property, sat down to go through the upfront costs of renting the pr...
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Comment on agent fees
I had no issues with this Agent's Fees
Was this helpful? Yes
Apr 13,2017
Minithumbup
Nicolas Cachuco
Martina Hinds
By:
Apr 13,2017
0 people found
this helpful
Nicolas has changed my mind to rent a room in central of London instead of a studio. He makes a real good first impression that it is very important as well. Since Nicolas was very patient to show me five different houses in walk distance; I could see that I would live in a nice area. Then because of him I gave up the studio that I was about to pay the deposit and admin fee. Thanks Nicolas for finding the closest space for me from my work in London....
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Comment on agent fees
ok
Was this helpful? Yes
Apr 12,2017
Minithumbdown
Katie Boyce
Elle Copsey
By:
Apr 12,2017
1 people found
this helpful
The service from the entire office has been shambolic, timescales are never met and no one sees anything through. Customer service is not something that this organisation has....
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By: Katie Boyce
Apr 12, 2017
View all comments (1)
I am very sorry you have been dissatisfied with any service received, our customers opinions are important to us. Please follow our complaints procedure or contact me directly on 01737783553 if I can be of further assistance. ...
Apr 11,2017
Minithumbup
Esme Hinton
By:
Apr 11,2017
0 people found
this helpful
Ahmed performed excellent service, ready to help in any of my enquiries, and most important easy to deal with, I had same issues completing my paper but he was patient and very helpful, thanks Ahmed...
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Comment on agent fees
I don't mind to pay fees when the service is as good as Ahmed's
Was this helpful? Yes
Apr 10,2017
Minithumbup
Queen Nzeribe
Ashleigh Miller
By:
Apr 10,2017
1 people found
this helpful
The process was a little more difficult because I had lived outside the Uk for the last 4 years, but the staff were very helpful and accommodating with the challanges...
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Comment on agent fees
as expected
Was this helpful? Yes
Apr 06,2017
Minithumbup
Grant Brown
By:
Apr 06,2017
0 people found
this helpful
Grant was very professional in the way he did his business and was always thoughtful to our needs with a smile on his face. He was never pushy like some agents we came across and he never gave up on us if we didn't like somewhere like some other agents. If we ever needed any info he would always have it for us within the hour....
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Was this helpful? Yes
Apr 05,2017
Minithumbup
Will Donkor
By:
Apr 05,2017
0 people found
this helpful
I just want to say a big thank you to Will for helping us to find a nice house.he has been so caring and supportive..i know he will go far...
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Comment on agent fees
Agent fees was okay
Was this helpful? Yes
Apr 03,2017
Minithumbup
Martina Hinds
By:
Apr 03,2017
0 people found
this helpful
Ahmed and Martina have been so much help through out the whole experience informing me of what was going on and any changes happening during the process. Martina answered any questions I had through e-mail or directed me to who I should speak to if she couldn't help. Overall they both it made a process that sometimes can be stressful and worrying into a relaxing and dare I say enjoyable one....
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Comment on agent fees
Fee's not sure about seems to be fair not really got a comparison though
Was this helpful? Yes
Apr 03,2017
Minithumbup
Nicola MacDonald
Grant Brown
By:
Apr 03,2017
0 people found
this helpful
We selected Choices to sell our flat and have so far been really impressed with the level or service provided by both Nicola and Grant. From day one we were informed regularly about any action taking place in regards to viewings, offers etc and were pleased with the volume of interest generated. Both are very proactive and very rarely did we need to chase anything. We accepted an offer in a relatively sort time frame from when the property was marketed and now progressing to completion which we ...
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Comment on agent fees
Buyer has picked up agents fees
Was this helpful? Yes
Apr 01,2017
Minithumbup
Will Donkor
By:
Apr 01,2017
0 people found
this helpful
Will was very professional and was updating me with the process where it had gotten to etc, and even on weekends I had his mobile number that I could contact him , to get any information I needed, he has been very very helpful and it really made my process very easy thank you soo much for your wonderful help ....
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Comment on agent fees
Good
Was this helpful? Yes
Mar 31,2017
Minithumbup
Nicola MacDonald
Greg Attwood
By:
Mar 31,2017
0 people found
this helpful
From start to finish we cannot fault the dealings we have had with Nicola and Grant. They have thoroughly answered every question that we have had and made sure that we understand procedures etc.. They have been professional and polite and are a credit to your agency. Having had no luck at all with an online agency (one viewing in 6 weeks), Nicola approached us to suggest your agency, and within five weeks we had over 10 viewings and now a cash buyer! Not wanting to lose a property that we had ...
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Comment on agent fees
Like the 'buyer pays the fees' policy, albeit with the price reduction we agreed to we probably paid for them anyway?
Was this helpful? Yes
Mar 29,2017
Minithumbup
Benjamin Beaupierre
Esme Hinton
By:
Mar 29,2017
0 people found
this helpful
Ben and Esme were really patients with us. They understood all our needs and I could see that they did their best to find us what we were looking for!They have been friendly, available to answer all the time and they expleined everything properly to us....
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Comment on agent fees
Very good
Was this helpful? Yes
Mar 29,2017
Minithumbup
Nicolas Cachuco
By:
Mar 29,2017
0 people found
this helpful
Nicolas was a great help. At the time I enquired for a property to rent I was abroad in Pakistan looking to make my return to London. What seemed and felt like an impossible circumstance with having to find the right place along with all the stuff i had to deal with, he quickly understood my situation and went out of his way to show me some properties even while i was still abroad through facetime. We then remained in contact for just over a month as he kept me updated and showed me as many suit...
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Comment on agent fees
It was alright
Was this helpful? Yes
Mar 29,2017
Minithumbdown
By:
Mar 29,2017
1 people found
this helpful
Poor Service - Rip off charges in small Print - their sales schpeal does not match the agreement. Warning do not use* They made themselves the subtenant to increase the charges without our agreement. When the tenant refused to pay they did not even know where she worked !! Lots of hidden fees - and recharges to the landlord when the tenant dis not pay. Start to finish a rip off...
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Was this helpful? Yes

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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
989 34 2822 83 361 0 641 1 230 20

Job vacancies

Please see a list of jobs available

Agent Fees

No fees set.
Last updated at 9:06 AM 12/05/2016 by Andrew Higham

Complaints Procedure

No procedure set.
Last updated at 9:06 AM 12/05/2016 by Andrew Higham

Awards won by Choices

Individual Branch Awards

Caterham, CR3 6QB

Coulsdon, CR5 2NG

Croydon, CR2 6EB

Horley, RH6 7PZ

Redhill, RH1 6PS

Brighton, BN1 6SB

London, EC2M 4UJ

Sutton, SM1 4RA

Crawley, RH10 1HJ

Redhill, RH1 6PS


Caterham
38 Croydon Road, Caterham CR3 6QB
(495)
Central London
2 Devonshire Square, London EC2M 4UJ
(312)
Centralised Asset Management and Customer Services
97-99 Brighton Road, Redhill RH1 6PS
(53)
show all branches (12)
Choices Hub
Interlet House, Park Chesterfield, Chapel Road, Smallfield RH6 9NW
(2)
Coulsdon
115 Brighton Road, Coulsdon CR5 2NG
(458)
Crawley
5 Broadwalk, Crawley RH10 1HJ
(622)
Croydon
41 - 43 Brighton Road, Croydon CR2 6EB
(1210)
Horley
28A Victoria Road, Horley RH6 7PZ
(470)
Redhill
99 Brighton Road, Redhill RH1 6PS
(450)
Sales Progression Department
Sales Progression Department - Interlet House, Park Chesterfield, Chapel Road, Smallfield RH6 9NW
(0)
South Coast Brighton
35 South Road, Brighton BN1 6SB
(526)
Sutton
2D Carshalton Road, Sutton SM1 4RA
(562)

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