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    Christina
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    Nicola
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    Will
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    Helen
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    Stephanie
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    Stephen
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    Josh
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    Esme
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    Andrew
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    George
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    Raimonda
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    Greg
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    Francesca
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    Grant
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    Sam
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    Shannan
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    Martina
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    Amy
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    Chris
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    Stuart
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    Matthew
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    Tunde
Choices are an award winning agent, established for over 25 years. We have 10 offices across the South East and South London, all of which are linked with specialised web based systems which gives us Read full description...Choices are an award winning agent, established for over 25 years. We have 10 offices across the South East and South London, all of which are linked with specialised web based systems which gives us the ability to let or sell your property from any branch. Our highly trained and motivated staff offer award winning customer service and can assist you with all your property needs. Make the right choice of agent, choose Choices.

Landlords, looking to safeguard your investment? Make sure you choose the Best Managing Agent. Choices is the first agent in the UK to take Property Management to the next level. Enquire about our range of services for landlords, designed to protect your property and maximise your returns.

Sellers, choosing the right agent is the key to success. Making the wrong choice could cost you valuable time and money. Ensure you choose a less stressful and more effective way of selling your home. We offer longer opening hours, flexible contracts, competitive fees and a pro-active homesales service. Contact us now to arrange your free valuation and market appraisal.

Our image is innovative, professional and refreshingly different. We recognise the importance of effective Internet advertising and advertise on the major national property portals. As a member of the government backed National Approved Letting Scheme, Choices is fully bonded for Lettings and Management. We are also members of the Property Ombudsman Scheme for both Sales and Lettings.

“ Really great results from Grant and Nicola... ”

Jun 19,2018
Minithumbup
Grant
Nicola
By: 'Esme'
Jun 19,2018
0 people found
this helpful
Choices was definitely the best option when I decided to sell my property. The process went as smooth as it could be by beginning with an initial consultation with Nicola who was most pleasant and very knowledgeable. She made me feel at ease when explaining ...
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“ Good... ”

Jun 19,2018
Minithumbup
Andrew
Matthew
By: 'Drew'
Jun 19,2018
0 people found
this helpful
Andrew and the team were very good from the start. During the sale process they were always contactable and provided feedback from viewings within 24 hours. Post sale Andrew helped several times to chase the chain where the our purchasers agent was unwilling to do so....
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Comment on agent fees
Agents fees were okay. We had cheaper quotes but we had a very good service.
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“ Great Experience... ”

Jun 05,2018
Minithumbup
Tunde
By: 'André'
Jun 05,2018
0 people found
this helpful
My engagement with Choices was a really good.one. As a whole they were very informative, friendly and most of all supportive through the whole process. Especially Tunde, he really helped me throughout the renting process, and was both willing to go the extra mile ...
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Comment on agent fees
Fair
Was this helpful? Yes

“ STAY AWAY FROM THIS AGENT... ”

May 09,2018
Minithumbdown
By: 'ST'
May 09,2018
1 people found
this helpful
STAY AWAY FROM THIS AGENT. They rented me a flat with a broken window withholding the fact that it was broken until I moved in and found out- curtains were over it when I viewed it, hiding it. They failed to fix it for the ...
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“ Absolutely Terrible... ”

Apr 12,2018
Minithumbdown
By: 'Robert'
Apr 12,2018
2 people found
this helpful
Worst property management company ever experienced!!!!! I bought a few properties with them - they were very, very late being completed, hugely over valued and tenant management was absolutely appalling - I am Β£000's out of pocket and cannot stress enough how badly they have ...
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Comment on agent fees
Unacceptable
Was this helpful? Yes

“ Totally regret letting my property through Choices... ”

Apr 09,2018
Minithumbdown
By: 'Livid House Owner'
Apr 09,2018
2 people found
this helpful
Our house in Horley had been let through Choices for about 8 years. When we decided to take back our house (as my parents would be moving in) we were disgusted and appalled to see the state of it. It was completely uninhabitable. In fact, even ...
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Attachments

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“ The worst... ”

Apr 04,2018
Minithumbdown
By: 'NotComingBack'
Apr 04,2018
2 people found
this helpful
DO NOT EVER DEAL WITH THEM!! AVOID AT ALL COSTS.!!JOKERS. VERY UNPROFESSIONAL AND LAIRS!! When was renting out my apartment through them, they have change the rental price without my approval and have never apologised or bothered to get it corrected. Wouldn't touch ...
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Comment on agent fees
Train your people to treat customers with respect, instead of letting clowns into your office
Was this helpful? Yes

“ From the beginning it seemed like choices were only ever working with us for the money rather than helping us find a family home.... ”

Mar 24,2018
Minithumbdown
By: 'Unhappy customer 69'
Mar 24,2018
2 people found
this helpful
Due to lack of communication we lost our Β£500 holding deposit. We were promised phone calls that we hardly ever received it was always us chasing. Everyone we spoke to gave us different advice. A complaint email has been sent but surprise - no reply! We ...
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Comment on agent fees
Bad your all bad
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“ Terrible service... ”

Mar 22,2018
Minithumbup
By: 'Sandra'
Mar 22,2018
2 people found
this helpful
I made an offer for the apartment with my agency and turned out the property was managed by Choices, so it was not up to me to decide who to work with. I have not been seeking any assistance throughout 17 months of my tenancy, until ...
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Was this helpful? Yes
Mar 12,2018
Minithumbdown
By: 'Ema'
Mar 12,2018
1 people found
this helpful
I have been warned by friends not to go to Choices but the reviews said otherwise. Well I can honestly say that the hell started after we signed the contract. First, they knew from the beginning that we have 2 cars, me and my 2 flatmates, they ...
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Comment on agent fees
Fees way too high considering we had no help when we needed. They messed up with every chance they had and every time we had to pay.
Was this helpful? Yes
Feb 16,2018
Minithumbdown
By: 'AngryTenant'
Feb 16,2018
3 people found
this helpful
When I moved in to my flat I was happy with the service I had been provided. Unfortunately, however, just before Christmas, someone in the area gained a leak. This person's leak is above my bathroom somewhere. The agent has been trying to tell ...
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Comment on agent fees
Bad considering the lack of support they've provided.
Was this helpful? Yes
Jan 18,2018
Minithumbup
Catherine
By: 'Matteo'
Jan 18,2018
0 people found
this helpful
Thank you to Catherine, professional, smart and personable. She quickly understand my desire and gave it to me all informations needed. Matteo...
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Was this helpful? Yes
Jan 07,2018
Minithumbup
Esme
By: 'Callum'
Jan 07,2018
0 people found
this helpful
Both Esme and Elena were very professional, and responded to contact quickly, arranging viewing times that suited me and giving me the necessary information promptly....
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Was this helpful? Yes
Dec 18,2017
Minithumbup
By: 'Xixi'
Dec 18,2017
0 people found
this helpful
A big thank you to Ben since he has been an amazing agent. He was patient and responsive whilst being as helpful as he could be during the whole time. He always responses quickly and helps us fix all the problems within a second. It ...
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Was this helpful? Yes
Dec 15,2017
Minithumbdown
By: 'Jojo'
Dec 15,2017
3 people found
this helpful
Always having to chase issues myself and when i report issues which i still have on going i seem to get the impression *are not interested or tell me contractors are busy every time. I'm never updated with information on when someone is coming ...
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Comment on agent fees
Im paying for maintenance every month and i still have issues i reported in may which are still not resolved
Was this helpful? Yes
Dec 04,2017
Minithumbup
By: 'Mr Cartwright'
Dec 04,2017
0 people found
this helpful
Timi was an exceptional estate agent and assisted us with purchasing our 4 bed mid terraced house. He understood our requirements very quickly. When we finally found our desired house Timi was able to answer all our questions as well as assist us with appointments to ...
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Was this helpful? Yes
Nov 30,2017
Minithumbup
Catherine
Martina
By: 'Robbie Herriot'
Nov 30,2017
0 people found
this helpful
Catherine has been nothing but helpful from the start and answered any questions I've had quickly and professionally. She was flexible with the viewing times and even took the time to explain the surrounding area. The information she told me showed she was knowledgable ...
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Comment on agent fees
Good
Was this helpful? Yes
Nov 29,2017
Minithumbup
Catherine
By: 'Maria Grozdanova'
Nov 29,2017
0 people found
this helpful
A really big Ò€œThank you Ò€œ for all team ! I find an amazing place only for 1 week .. No one can do that ! Thank you for a professional attitude, for everything !...
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Comment on agent fees
Good
Was this helpful? Yes
Nov 28,2017
Minithumbup
By: 'Janine&Francis'
Nov 28,2017
0 people found
this helpful
We would like to express our thanks and appreciation to Jay, Dominic & Billy for the excellent service provided in marketing and completing the sale of our house and for the help & support during the purchase of our bew house, such a fantastic outcome. ...
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Was this helpful? Yes
Nov 25,2017
Minithumbup
By: 'R.SeclunaR'
Nov 25,2017
0 people found
this helpful
Having lost a buyer, close to our exchange date, we had considered giving up for this year. Choices had us back on the market, and sold our property, for the asking price, within 2 weeks of going back on the market...
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Comment on agent fees
Not the cheapest, 1.5% but they do offer no agents fees
Was this helpful? Yes
Nov 20,2017
Minithumbup
By: 'Rachel Lucas'
Nov 20,2017
1 people found
this helpful
Choices has been the best agency I've ever dealt with and Benjamin has been a fantastic agent. He has been so helpful and efficient and has went above and beyond to help us through the process. Very glad I chose to rent through them!...
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Comment on agent fees
Agency fees are fairly priced and I definitely don't mind paying fees when you receive the service we have received.
Was this helpful? Yes
Nov 18,2017
Minithumbup
By: 'Mahfuzul'
Nov 18,2017
0 people found
this helpful
Jordan Strong She is knowledgeable, fast response and very informative person. She found house for me within couple of days, solved all issued. I am highly recommending her....
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Comment on agent fees
GOOD
Was this helpful? Yes
Nov 09,2017
Minithumbup
By: 'Jurgita'
Nov 09,2017
0 people found
this helpful
We had a very pleasant experience with Choices in Sutton. Jay was extremely helpful through all our complicated house selling process. A big thank you! We would definitely choose this agency again! 100 percent recommended!...
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Comment on agent fees
Good fees
Was this helpful? Yes
By: jay
Nov 09, 2017
View all comments (1)
Thank you Jurgita, best of luck for the future :) ...
Nov 09,2017
Minithumbup
Jade
By: 'Watsonian'
Nov 09,2017
0 people found
this helpful
Throughout my son's tenancy during his time at college in Brighton, Choices were professional, efficient and dealt with any queries promptly. I would like to give a specific mention to Jade Taylor whom I dealt with regarding the tenancy. As guarantor, there were occasions ...
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Comment on agent fees
Not being of the the fee structure of other estate agents nor being resident in the locality I can't really comment.
Was this helpful? Yes
Nov 06,2017
Minithumbdown
Nicola
By: 'choices'
Nov 06,2017
6 people found
this helpful
Awful awful awful I rented my property with them they didn't check refs. The tenants didn't pay properly. .locked me out my own place. .sold cars on my drive. Let dogs. .wee on carpets. .I didn't say they could have pets. My ...
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Comment on agent fees
Bad
Was this helpful? Yes
Oct 19,2017
Minithumbdown
By: 'Metronome'
Oct 19,2017
6 people found
this helpful
As a landlord I am not impressed by Choices management of my property over the last two years. After Choices initial customer service, once the contract was signed, communication dried up, emails and phone calls were not responded to, and in the end I got ...
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Comment on agent fees
Exorbitant. In my case, Choices company director emailed that the Office of Fair trading and The Property Ombudsman have asked Choices to agree a fair fee to release clients from the terms of their contract. However, in practice Choices have not set a standard fee for this option, and in my case the fee was exorbitant, but worth every penny as I am so relieved that I no longer have to deal with them.
Was this helpful? Yes
Oct 17,2017
Minithumbup
By: 'Bernadine'
Oct 17,2017
0 people found
this helpful
Lucinda is very efficient, fair, enthusiastic and reliable staff. I have been with choices with more than 10 years, I never seen anyone like her.She is an asset to Choices....
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Comment on agent fees
every penny we pay towards her wages is very with it.
Was this helpful? Yes
Oct 13,2017
Minithumbdown
By: 'Wayne'
Oct 13,2017
2 people found
this helpful
I would steer clear of them in the future. Beware of them deducting for any false claim they can when you move out. Always inspect the Inventory Check-In and get a copy of it, and be sure to point out every little thing and have ...
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Comment on agent fees
Fees were high
Was this helpful? Yes
Oct 03,2017
Minithumbup
Martina
By: 'Dyne'
Oct 03,2017
0 people found
this helpful
Very friendly and professional staff was on time and was very perceptive about what would suit me regarding the kind of property that would suite me. Provided relevant information to my queries and alternative. Promptly responded to communications....
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Comment on agent fees
No sure if the price should not have included bills.
Was this helpful? Yes
Oct 02,2017
Minithumbup
By: 'Kezia'
Oct 02,2017
0 people found
this helpful
Benjamin was incredibly helpful and patient as he always kept all of us updated with our application and what we needed to do next. As it became more complicated he continued to help us all through the process as smoothly as he could!...
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NALS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
995 39 2869 88 368 0 646 1 230 20

Agent Fees

No fees set.
Last updated at 9:06 AM 12/05/2016 by Andrew Higham

Complaints Procedure

No procedure set.
Last updated at 9:06 AM 12/05/2016 by Andrew Higham

Awards won by Choices

Individual Branch Awards

Crawley, RH10

Redhill, RH1

London, EC2M

Caterham, CR3

Coulsdon, CR5

Croydon, CR2

Horley, RH6

Redhill, RH1

Sutton, SM1


Caterham
38 Croydon Road, Caterham CR3 6QB
(499)
Central London
2 Devonshire Square, London EC2M 4UJ
(354)
Centralised Asset Management and Customer Services
97-99 Brighton Road, Redhill RH1 6PS
(70)
show all branches (10)
Choices Hub
Interlet House, Park Chesterfield, Chapel Road, Smallfield RH6 9NW
(2)
Coulsdon
115 Brighton Road, Coulsdon CR5 2NG
(458)
Crawley
5 Broadwalk, Crawley RH10 1HJ
(626)
Croydon
41 - 43 Brighton Road, Croydon CR2 6EB
(1209)
Horley
28A Victoria Road, Horley RH6 7PZ
(471)
Redhill
99 Brighton Road, Redhill RH1 6PS
(449)
Sutton
2D Carshalton Road, Sutton SM1 4RA
(571)


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