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Choices are an award winning agent, established for over 25 years. We have 10 offices across the South East and South London, all of which are linked with specialised web based systems which gives us Read full description...Choices are an award winning agent, established for over 25 years. We have 10 offices across the South East and South London, all of which are linked with specialised web based systems which gives us the ability to let or sell your property from any branch. Our highly trained and motivated staff offer award winning customer service and can assist you with all your property needs. Make the right choice of agent, choose Choices.

Landlords, looking to safeguard your investment? Make sure you choose the Best Managing Agent. Choices is the first agent in the UK to take Property Management to the next level. Enquire about our range of services for landlords, designed to protect your property and maximise your returns.

Sellers, choosing the right agent is the key to success. Making the wrong choice could cost you valuable time and money. Ensure you choose a less stressful and more effective way of selling your home. We offer longer opening hours, flexible contracts, competitive fees and a pro-active homesales service. Contact us now to arrange your free valuation and market appraisal.

Our image is innovative, professional and refreshingly different. We recognise the importance of effective Internet advertising and advertise on the major national property portals. As a member of the government backed National Approved Letting Scheme, Choices is fully bonded for Lettings and Management. We are also members of the Property Ombudsman Scheme for both Sales and Lettings.
Sep 28,2016
Minithumbup
By:
Sep 28,2016
Featured Review
0 people found
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Professional and fast in all the transaction, well done! recommended! Benjamin helped me for most of the problems which you can find when you change a house... very flexible and smart....
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Sep 27,2016
Minithumbup
By:
Sep 27,2016
Featured Review
0 people found
this helpful
Ben and Esme helped me secure the house I was looking for! The communication was prompt and clear and they were very transparent when giving viewings. Having my best interest in view, they would proactively seek to find better locations, prices, even furniture etc. that would meet my expectations. All in all, a wonderful team and I can say that I trust they will help make my stay at my new house great!...
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Comment on agent fees
After having a hiccup with the alteration of the size of my room, Esme immediately deducted the agent's fees which I appreciated as I felt it was very genuine and integrous on her part.
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Sep 26,2016
Minithumbup
By:
Sep 26,2016
Featured Review
0 people found
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Renting from choices was a good first time experience for me in private rented accommodation. I have learnt so much within a shot time with choices. The staffs were excellent and they tried their best to get me a very suitable and affordable accommodation....
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Comment on agent fees
Reasonable
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Sep 26,2016
Minithumbup
By:
Sep 26,2016
Featured Review
0 people found
this helpful
Both Esme and Benjamin were really proactive and would help/answer any queries I had as soon as they could. They would also inform me of any changes to the moving date and I would have constant communication with them, no matter the day/time. I am very grateful for all their help and guidance....
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Sep 20,2016
Minithumbup
By:
Sep 20,2016
Featured Review
0 people found
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I agreed to use Choices due to a recommendation from a friend and more specifically Will. Within a week he managed to let out my property obtain a rental above that which other estate agents mentioned was achievable. He is very personable and goes the extra mile to make things as convenient as possible for you, whilst spending the time to explain things clearly. An agent that likes to go the extra mile.......
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Comment on agent fees
Very reasonable especially given the service provided.
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Sep 21,2016
Minithumbdown
By:
Sep 21,2016
0 people found
this helpful
These guys give the whole industry a bad name. Mr * is a despicable person having actively participated in fraudulent practises. He, as manager, was made aware that a property was not to be Let s the owner was bankrupt and the trustees of the estate were filling for repossession. There is clear evidence of this via emails and solicitors file notes. He still rented me the property insisting that the only way we could have it is if we paid 6 months upfront. This was apparently the Landlady's dema...
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Comment on agent fees
the only interest this agent had was their money. and are happy to gamble with the financial security of others to get it
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Sep 20,2016
Minithumbdown
By:
Sep 20,2016
0 people found
this helpful
Absolute nightmare! Wish I had never decided to rent my property. Have been sent in circles passed from pillar to post. Promised results and nothing. Currently seeking legal advice to end the nightmare and sell. Only feel bad for the tenant who will now have to move again. Abysmal service.. Run by Cowboys...
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Comment on agent fees
none paid so far.. Am contracted and feel unhappy that they should receive anything
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Sep 19,2016
Minithumbup
By:
Sep 19,2016
0 people found
this helpful
I have been dealing with Elena and I find her to be excellent, she takes time to understand what you want, and is very professional & thorough. Overall I'm really impressed & would highly recommend...
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Sep 19,2016
Minithumbdown
By:
Sep 19,2016
0 people found
this helpful
The most proactive, reliable, empathetic and professional agent I've met thus far. She kept in touch with me throughout my summer-long scramble to find accommodation in London, regularly checking up on me long after our indirect initial exchange- despite never having met me in person. Ms Hinton also intervened in and resolved a housing crisis (nothing short of a scam) which I endured after signing a contract with a different agency. She responded almost instantly- on a Sunday night- to my messag...
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Comment on agent fees
good
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Sep 14,2016
Minithumbup
By:
Sep 14,2016
0 people found
this helpful
Emma, really helped me out during the leaving of my tenancy and provided a great customer experience throughout. She acted as an excellent representative of choices and provide a service far above average. She put frequently put her self out to help me and I would subsequently recommend Choices to all. Thanks...
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Comment on agent fees
Average
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Sep 06,2016
Minithumbdown
By:
Sep 06,2016
1 people found
this helpful
Poor service, slow response to tenant or landlord requests and expensive. As an absentee landlord I have used their services for a number of years however more recently the quality of their service has declined dramatically!...
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Comment on agent fees
Expensive.
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Sep 05,2016
Minithumbup
By:
Sep 05,2016
0 people found
this helpful
Dealt with a young lad called Jay. Really helpful and enthusiastic throughout the process. Showed me round a number of properties, and was a real credit to the company....
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Sep 05,2016
Minithumbup
By:
Sep 05,2016
1 people found
this helpful
I have let multiple flats through this agency for a few years now and am always delighted to deal with such energetic and doting staff. Recently, I've had the pleasure of consulting with their new trainee manager, Verity, who showed genuine interest in the service she provided me. As i'm sure I've said before, Choices are well worth the fee, so thank you!...
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Comment on agent fees
The ask for less than the first months rent and always work to avoid any void period. Most appropriate.
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Sep 02,2016
Minithumbup
By:
Sep 02,2016
0 people found
this helpful
Esme was very friendly and helpful. Always available and answered any questions quickly and she made the whole process of sorting out my tenancy smooth and hassle free....
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Sep 02,2016
Minithumbup
By:
Sep 02,2016
0 people found
this helpful
Esme has been a brilliant agent. I wanted to stay over my current place and renew the contract. She let me opt for looking for myself the new tenants and explained crystal clear the fees they would have to pay. I am spanish and sometimes struggle with the language, however she was really kind and asked me everytime If I understood everything and repeated when I needed. I am aware she was under pressure, too much work but still she picked up the phone everytime I called her, sometimes even on ban...
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Comment on agent fees
I found the fees to be really high, even more when you take into account the rent, deposit...I think this is more a standard company fees which I still think are really high. However, Esme was able to decrease some as explained on the review above.
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Aug 26,2016
Minithumbup
By:
Aug 26,2016
0 people found
this helpful
Both were very helpful and didn't rush me through the process and were always able to answer my questions efficiently - very pleasant experience....
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Comment on agent fees
Good
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Aug 26,2016
Minithumbup
By:
Aug 26,2016
0 people found
this helpful
I asked Benjamin to market my flat in Wapping to let and he was brilliant. Easy to speak to and contact. He has a highly positive attitude and is tenacious and extremely dedicated. He was able to let the flat out by my required deadline to excellent tenants. I am extremely pleased with his service and would highly recommend him as a very good letting agent....
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Aug 25,2016
Minithumbup
By:
Aug 25,2016
0 people found
this helpful
I was looking to rent quite quickly in an area close to my office and I stumbled upon Choice's offer on Rightmove. Having contacted them, I started working with Esme on dealing with all the paperwork, references, etc, etc. She laid out all the costs on day 1 (and they matched everything they have on their website), took my through terms and conditions and even helped me deal with some matters in the flat itself (small alterations and additions to the inventory). Throughout all that she was alway...
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Comment on agent fees
Agent's Fees are more than budget-friendly.
Was this helpful? Yes
Aug 24,2016
Minithumbup
By:
Aug 24,2016
0 people found
this helpful
I have never met Emma in person, only via email, I can only say thank you for your amazing and wonderful customer care. She is gone over and beyond to solve my urgent issues and am so ever grateful to her time and effort. I wish there were more stars to give. Thank you Emma Valentina Armani...
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Comment on agent fees
Reasonable
Was this helpful? Yes
Aug 23,2016
Minithumbup
By:
Aug 23,2016
0 people found
this helpful
I was looking for a place to rent and Afrahim was very helpful. He helped me find a place quickly and guided me through the whole rental procedure. Much more helpful than other agents!...
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Aug 20,2016
Minithumbup
By:
Aug 20,2016
0 people found
this helpful
Available whenever I required over the phone to provide information that I required or needed clarifying. Warm, friendly service, unlike many other letting agents...
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Aug 17,2016
Minithumbup
By:
Aug 17,2016
0 people found
this helpful
Superb service - acceptable offer received within 24 hours of putting the property on the market which duly completed about three months later. The buyers were somewhat demanding and Richard's negotiating skills were essential in allowing the sale to proceed - I have doubts that the sale would have completed without his help...
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Comment on agent fees
Standard market rate - good value considering the assistance provided by Richard
Was this helpful? Yes
Aug 17,2016
Minithumbup
By:
Aug 17,2016
0 people found
this helpful
We had recently encountered a few problems with our property, after reporting the issues to choices customer services department Jennifer soon contacted us and took matters into her own hands. She managed to organise the relevant contractors to visit our property relatively quickly which soon solved the issues. She made the process easy and stress free, even reporting some of the issues for us using Choices online maintinence reporting system to save us having to do this ourselves. Jennifer was ...
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Comment on agent fees
Good
Was this helpful? Yes
Aug 16,2016
Minithumbup
By:
Aug 16,2016
0 people found
this helpful
Jennifer has always proven to be a fantastic help to me. Both my stay at my former property and the unexpected eviction from the property was very very hard on me but when bringing up any issues Jennifer has always come across as incredibly friendly and helpful making awkward calls about problems a lot more easier to deal with and talk about. On the last day of my tenancy at the property was incredibly hard on me with worry trying to sort out a major problem by Jennifer was able to to set my m...
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Comment on agent fees
any fees are annoying to the people who have to pay them but if they are handled correctly then they are less annoying to have to pay them for that.
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Aug 12,2016
Minithumbup
By:
Aug 12,2016
0 people found
this helpful
Jennifer Green has been a pleasure to work with. Always positive and can do attitude which has been very re-assuring. I look forward to working with Jennifer again in future. Many thanks. Mrs Pat Lulu...
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Comment on agent fees
Good
Was this helpful? Yes
Aug 09,2016
Minithumbup
By:
Aug 09,2016
0 people found
this helpful
Will always provides a good professional service. He is very helpful and through in the work he carries out. I have never had any issues with him or the work done by him....
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Aug 02,2016
Minithumbup
By:
Aug 02,2016
0 people found
this helpful
I phoned Emma just after 9 one morning as we urgently needed a locksmith - By 10:30 he had gotten in touch with me and by 11:30 the job was done. She called him as soon as I called her and kept me updated on the progress. Really quick and easy turnaround - much appreciated!...
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Aug 02,2016
Minithumbup
By:
Aug 02,2016
0 people found
this helpful
Amy is brilliant : she is a credit to Choices : always helpful and efficient and totally professional.She is polite and likes to sort problems quickly....
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Comment on agent fees
ok
Was this helpful? Yes
Aug 01,2016
Minithumbup
By:
Aug 01,2016
0 people found
this helpful
He was very helpful and was always on hand for a call even during his day off. He tried very hard to accommodate what I was looking for which I really appreciate!...
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Aug 01,2016
Minithumbup
By:
Aug 01,2016
0 people found
this helpful
I have recently been through a tough time in regard to my health and was in some confusion as to how to approach my imminent flat move. Sophiya has been understanding, thoughtful, courteous and efficient; relaxed and personable. It was really appreciated. Regards Charles Bennett...
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Aug 01,2016
Minithumbup
By:
Aug 01,2016
0 people found
this helpful
Sophiya has been nothing but kind and helpful whilst I have used Choices. She has helped me with any issues I have had and has always been friendly and informative. Although I may not recommend the landlord of the property I would recommend choices and Sophiya...
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Comment on agent fees
Very high. My new estate agent fees were substantialy lower
Was this helpful? Yes
Jul 31,2016
Minithumbup
By:
Jul 31,2016
0 people found
this helpful
Katie is very professional, very patient.she has done à great job on a difficult case, following up and keeping us informed at every stage.thank you....
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Jul 31,2016
Minithumbup
By:
Jul 31,2016
0 people found
this helpful
At first it was a bumpy experience as I tried to get a place that was closer to work. The place I originally went for, just didn't work out, mainly due to a potential tenant bailing at the last minute and the landlord sticking by their policy. (All tenants must pay and move in on the same date, basically). Throughout this struggle, Choices didn't give up on me and went out looking for other suitable house shares around Aldgate and the South East. Both Ben and Elena, as well as the whole team,...
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Comment on agent fees
Fair price, you will pay a bit more for long term security (or go cheaper somewhere else and potentially fall into a con).
Was this helpful? Yes
Jul 29,2016
Minithumbup
By:
Jul 29,2016
0 people found
this helpful
I met Elena a couple of weeks ago and I found her to be very helpful, approachable, friendly and professional. Elena was very helpful answering any questions I had, finding out further information I needed and guided me through each stage from the initial holding fee right through to passing referencing. I am looking forward to signing my lease, collecting keys and moving in to a property managed by Elena. As I know it will be hassle free and enjoyable....
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Jul 28,2016
Minithumbup
By:
Jul 28,2016
0 people found
this helpful
Very helpful and friendly, managed to process our bid for the property very quickly and efficiently. I found her to be much better than many agents I have spoken to...
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Comment on agent fees
Fairly average
Was this helpful? Yes

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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
978 32 2744 76 348 0 629 1 217 20

Job vacancies

Please see a list of jobs available

Agent Fees

No fees set.
Last updated at 9:06 AM 12/05/2016 by Andrew Higham

Complaints Procedure

No procedure set.
Last updated at 9:06 AM 12/05/2016 by Andrew Higham

Awards won by Choices

Individual Branch Awards

Croydon, CR2 6EB

Caterham, CR3 6QB

Coulsdon, CR5 2NG

Crawley, RH10 1HJ

Horley, RH6 7PZ

Brighton, BN1 6SB

Redhill, RH1 6PS

Sutton, SM1 4RA

London, EC2M 4UJ

Redhill, RH1 6PS

Firm rankings



Caterham
38 Croydon Road, Caterham CR3 6QB
(479)
Central London
2 Devonshire Square, London EC2M 4UJ
(242)
Centralised Asset Management and Customer Services
97-99 Brighton Road, Redhill RH1 6PS
(44)
show all branches (11)
Choices Hub
Interlet House, Park Chesterfield, Chapel Road, Smallfield RH6 9NW
(1)
Coulsdon
115 Brighton Road, Coulsdon CR5 2NG
(457)
Crawley
5-7 Broadwalk, Crawley RH10 1HJ
(611)
Croydon
41 - 43 Brighton Road, Croydon CR2 6EB
(1203)
Horley
28A Victoria Road, Horley RH6 7PZ
(468)
Redhill
99 Brighton Road, Redhill RH1 6PS
(441)
South Coast Brighton
35 South Road, Brighton BN1 6SB
(525)
Sutton
2d Carshalton Road, Sutton SM1 4RA
(553)

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