• Matthew Hawkins
    Matthew Hawkins
  • Christina Stracey
    Christina Stracey
  • upload your photo
    Bethany Pratt
  • Nicola MacDonald
    Nicola MacDonald
  • Will Donkor
    Will Donkor
  • Helen Gasson
    Helen Gasson
  • Katie Rest
    Katie Rest
  • Phillipa Shoults
    Phillipa Shoults
  • Stephanie Prior
    Stephanie Prior
  • Stephen Yorke
    Stephen Yorke
  • Josh Shinerock
    Josh Shinerock
  • Esme Hinton
    Esme Hinton
  • Andrew Higham
    Andrew Higham
  • upload your photo
    Elle Copsey
  • George Hawkins
    George Hawkins
  • Elena Galybina
    Elena Galybina
  • Raimonda Petroskaite
    Raimonda Petroskaite
  • Greg Attwood
    Greg Attwood
  • Francesca Norton
    Francesca Norton
  • upload your photo
    Grant Brown
  • Benjamin Beaupierre
    Benjamin Beaupierre
  • Sam Day
    Sam Day
  • Katie Boyce
    Katie Boyce
  • Dani Shoults
    Dani Shoults
  • Emma Coppin
    Emma Coppin
Choices are an award winning agent, established for over 25 years. We have 10 offices across the South East and South London, all of which are linked with specialised web based systems which gives us Read full description...Choices are an award winning agent, established for over 25 years. We have 10 offices across the South East and South London, all of which are linked with specialised web based systems which gives us the ability to let or sell your property from any branch. Our highly trained and motivated staff offer award winning customer service and can assist you with all your property needs. Make the right choice of agent, choose Choices.

Landlords, looking to safeguard your investment? Make sure you choose the Best Managing Agent. Choices is the first agent in the UK to take Property Management to the next level. Enquire about our range of services for landlords, designed to protect your property and maximise your returns.

Sellers, choosing the right agent is the key to success. Making the wrong choice could cost you valuable time and money. Ensure you choose a less stressful and more effective way of selling your home. We offer longer opening hours, flexible contracts, competitive fees and a pro-active homesales service. Contact us now to arrange your free valuation and market appraisal.

Our image is innovative, professional and refreshingly different. We recognise the importance of effective Internet advertising and advertise on the major national property portals. As a member of the government backed National Approved Letting Scheme, Choices is fully bonded for Lettings and Management. We are also members of the Property Ombudsman Scheme for both Sales and Lettings.
Nov 20,2017
Minithumbup
Benjamin Beaupierre
By: 'Rachel Lucas'
Nov 20,2017
0 people found
this helpful
Choices has been the best agency I've ever dealt with and Benjamin has been a fantastic agent. He has been so helpful and efficient and has went above and beyond to help us through the process. Very glad I chose to rent through them!...
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Comment on agent fees
Agency fees are fairly priced and I definitely don't mind paying fees when you receive the service we have received.
Was this helpful? Yes
Nov 18,2017
Minithumbup
By: 'Mahfuzul'
Nov 18,2017
0 people found
this helpful
Jordan Strong She is knowledgeable, fast response and very informative person. She found house for me within couple of days, solved all issued. I am highly recommending her....
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Comment on agent fees
GOOD
Was this helpful? Yes
Nov 09,2017
Minithumbup
jay beenessreesingh
By: 'Jurgita'
Nov 09,2017
0 people found
this helpful
We had a very pleasant experience with Choices in Sutton. Jay was extremely helpful through all our complicated house selling process. A big thank you! We would definitely choose this agency again! 100 percent recommended!...
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Comment on agent fees
Good fees
Was this helpful? Yes
By: jay
Nov 09, 2017
View all comments (1)
Thank you Jurgita, best of luck for the future :) ...
Nov 09,2017
Minithumbup
Jade Taylor
By: 'Watsonian'
Nov 09,2017
0 people found
this helpful
Throughout my son's tenancy during his time at college in Brighton, Choices were professional, efficient and dealt with any queries promptly. I would like to give a specific mention to Jade Taylor whom I dealt with regarding the tenancy. As guarantor, there were occasions where I had queries which required attention. I found Jade to be most helpful, professional and understanding. I would recommend Choices purely on her involvement and level of customer care....
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Comment on agent fees
Not being of the the fee structure of other estate agents nor being resident in the locality I can't really comment.
Was this helpful? Yes
Nov 06,2017
Minithumbdown
Nicola MacDonald
By: 'choices'
Nov 06,2017
0 people found
this helpful
Awful awful awful I rented my property with them they didn't check refs. The tenants didn't pay properly. .locked me out my own place. .sold cars on my drive. Let dogs. .wee on carpets. .I didn't say they could have pets. My husband was so stressed he got cancer after this. .I almost had a break down. .cost us over 10,000 pounds and guess what this couple had done it before.they were claiming benefits from council as well. Nightmare for us. .worst of all this company choices ...
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Comment on agent fees
Bad
Was this helpful? Yes
Oct 19,2017
Minithumbdown
By: 'Metronome'
Oct 19,2017
2 people found
this helpful
As a landlord I am not impressed by Choices management of my property over the last two years. After Choices initial customer service, once the contract was signed, communication dried up, emails and phone calls were not responded to, and in the end I got really fed up with them....
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Comment on agent fees
Exorbitant. In my case, Choices company director emailed that the Office of Fair trading and The Property Ombudsman have asked Choices to agree a fair fee to release clients from the terms of their contract. However, in practice Choices have not set a standard fee for this option, and in my case the fee was exorbitant, but worth every penny as I am so relieved that I no longer have to deal with them.
Was this helpful? Yes
Oct 17,2017
Minithumbup
Lucinda Field
By: 'Bernadine'
Oct 17,2017
0 people found
this helpful
Lucinda is very efficient, fair, enthusiastic and reliable staff. I have been with choices with more than 10 years, I never seen anyone like her.She is an asset to Choices....
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Comment on agent fees
every penny we pay towards her wages is very with it.
Was this helpful? Yes
Oct 13,2017
Minithumbdown
By: 'Wayne'
Oct 13,2017
0 people found
this helpful
I would steer clear of them in the future. Beware of them deducting for any false claim they can when you move out. Always inspect the Inventory Check-In and get a copy of it, and be sure to point out every little thing and have it included on it, or be charged on the way out! Also, I was misled about bills when I moved into a room they were letting in a 3 bedroom property, suggesting that if one person didn't pay their bills to notify them and that I wouldn't be on the hook as the person paying...
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Comment on agent fees
Fees were high
Was this helpful? Yes
Oct 03,2017
Minithumbup
Elena Galybina
Martina Hinds
By: 'Dyne'
Oct 03,2017
0 people found
this helpful
Very friendly and professional staff was on time and was very perceptive about what would suit me regarding the kind of property that would suite me. Provided relevant information to my queries and alternative. Promptly responded to communications....
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Comment on agent fees
No sure if the price should not have included bills.
Was this helpful? Yes
Oct 02,2017
Minithumbup
Benjamin Beaupierre
By: 'Kezia'
Oct 02,2017
0 people found
this helpful
Benjamin was incredibly helpful and patient as he always kept all of us updated with our application and what we needed to do next. As it became more complicated he continued to help us all through the process as smoothly as he could!...
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Was this helpful? Yes
Oct 02,2017
Minithumbup
Benjamin Beaupierre
By: 'Maya'
Oct 02,2017
0 people found
this helpful
I was abroad during the process of arranging our tenancy agreement. Benjamin was quick to reply to emails both to myself and to family relatives! His emails were kind and cordial....
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Was this helpful? Yes
Oct 02,2017
Minithumbup
Benjamin Beaupierre
By: 'Maya'
Oct 02,2017
0 people found
this helpful
I was abroad during the process of arranging our tenancy agreement. Benjamin was quick to reply to emails both to myself and to family relatives! His emails were kind and cordial....
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Was this helpful? Yes
Oct 02,2017
Minithumbup
Benjamin Beaupierre
Esme Hinton
By: 'Amy'
Oct 02,2017
0 people found
this helpful
Benjamin and Esme were a great help to us. We were moving in as four students who have never rented before and therefore new to the process. They were patient, understanding and kind when it came to our mistakes and delays and they supported us on both a personal and professional level - I highly recommend choices and these staff members!...
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Comment on agent fees
of course, it's London, and they are always high - It would be nice to have lower agency fees but this wouldn't be reality.
Was this helpful? Yes
Oct 01,2017
Minithumbup
Catherine Shinerock
Martina Hinds
By: 'Felipe'
Oct 01,2017
0 people found
this helpful
Catherine and Martina were very friendly during the whole process. They guided me through the bureaucracy and were always helpful and kind....
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Was this helpful? Yes
Sep 22,2017
Minithumbup
Esme Hinton
Elena Galybina
By: 'Maria'
Sep 22,2017
0 people found
this helpful
They have been really helpful and patient with me, as I experiencd some issues with the check in. I do not know why the website does not allow me to select a third agent, but I would also love to mention Martina's attention in the same lines. The have great customer skills...
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Was this helpful? Yes
Sep 19,2017
Minithumbup
Lucinda Field
By: 'Zehra'
Sep 19,2017
0 people found
this helpful
Lucinda has and is a very professional agent. She has been wonderful looking after a property of ours when there has been endless problems. She is efficient and gets things done quickly and really looks after a property as if it were her own. That makes us confident as we trust her to do what is best. Always couteous and friendly. Lovely to communicate with her....
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Was this helpful? Yes
Sep 13,2017
Minithumbup
Catherine Shinerock
Catherine Shinerock
By: 'Garrett'
Sep 13,2017
0 people found
this helpful
Catherine was extremely helpful and amazing at helping me secure my room, she's been on hand to answer any of my concerns and questions, she's a friendly and personable and excellent at her job. Overall she's a bit of a legend....
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Comment on agent fees
Fees are fees, it never feels good paying them, but I understand it's how the agent gets paid, so I guess Catherine deserved her fee as she was great to work with.
Was this helpful? Yes
Sep 12,2017
Minithumbup
Elena Galybina
Esme Hinton
By: 'Anthony Szego'
Sep 12,2017
0 people found
this helpful
Elena was very kind and understanding of my needs. Esme sealed with the paperwork effectively. Did the job fast and effectively being helpful with every step. My experience so far is great....
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Comment on agent fees
Fee's might be a little high but then again all agancy fees are quite high anywhere. Specially London.
Was this helpful? Yes
Sep 07,2017
Minithumbup
Benjamin Beaupierre
Martina Hinds
By: 'Monica Mortimer'
Sep 07,2017
0 people found
this helpful
Both Ben and Martina were professional and polite during phone calls; Ben has been thorough and helpful with his 'current update' emails keeping all parties informed, for which we're grateful....
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Was this helpful? Yes
Sep 07,2017
Minithumbup
Christina Stracey
By: 'Stephen'
Sep 07,2017
0 people found
this helpful
Christina has been truly incredible in helping us find a roof over our heads in very little time. She understood our urgency in finding a place and from the moment we spoke with her, she embarked on finding us the right place within our budget as though it was hers! Even when we weren't satisfied with a particular flat she continued searching for us till we found a spacious and financially viable one. Absolute genius and Many Thanks!...
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Comment on agent fees
Good
Was this helpful? Yes
Sep 07,2017
Minithumbup
Benjamin Beaupierre
By: 'Sarah C'
Sep 07,2017
0 people found
this helpful
Ben was very helpful. Was always available to answer questions and always had a pleasant demeanour. Facilitated the situation with ease...
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Was this helpful? Yes
Aug 23,2017
Minithumbup
By: 'Andrew Knott'
Aug 23,2017
0 people found
this helpful
I can strongly recommend Dominic Ogun until he came on the scene our flat was going no where. Once he got involved the flat was sold and he was in constant touch with us through out a quite difficult sale. He handled our account in a very professional manner. I would not hesitate recommending Dominic....
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Comment on agent fees
Good
Was this helpful? Yes
Aug 23,2017
Minithumbup
Benjamin Beaupierre
By: 'Rebecca'
Aug 23,2017
0 people found
this helpful
From first contact, right up until the signing date, Benjamin has made finding my next home a very smooth process. Above all, Benjamin is a very well spoken, eloquent professional who communicates himself in a clear manner and he is very cooperative. He has always made sure I can contact him, whenever needed. Benjamin showed me four properties which all, naturally, satisfied the criteria I gave to him. That said, Benjamin also added in a degree of flexibility to my criteria, such that this p...
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Was this helpful? Yes
Aug 21,2017
Minithumbup
Benjamin Beaupierre
By: 'Mubashir'
Aug 21,2017
0 people found
this helpful
Both of the agents were extremely helpful and answered all my questions. They were approachable and friendly. Happy with both of them....
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Was this helpful? Yes
Aug 16,2017
Minithumbup
Catherine Shinerock
Benjamin Beaupierre
By: 'Ed'
Aug 16,2017
0 people found
this helpful
Catherine went well out of her way in finding a place that suited my needs. She keep me updated and organised viewings around my schedule. She is friendly and efficient....
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Comment on agent fees
Good. Deserved.
Was this helpful? Yes
Aug 15,2017
Minithumbup
Esme Hinton
By: 'Dan B'
Aug 15,2017
0 people found
this helpful
The flat we viewed pretty much sold itself but Esme gave us plenty of space to make our decision and was very accommodating when it came to agreeing a move in date. We were keen to take the property but move in dates for us were conflicting. She quickly came to a solution that all housemates were delighted with. An easy and pleasant experience all around....
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Comment on agent fees
The fees seemed reasonable when considering the wider market. The holding deposit was one of the lowest we had experienced through our searches. We have not heard anything about the existence of any cleaning fees for the future when we leave the property but we will approach this as the time comes.
Was this helpful? Yes
Aug 12,2017
Minithumbup
Esme Hinton
By: 'Matt'
Aug 12,2017
0 people found
this helpful
Friendly and helpful throughout the process. Was quick to respond when I had questions made the letting process quick and not too difficult....
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Was this helpful? Yes
Aug 11,2017
Minithumbup
Christina Stracey
By: 'MA'
Aug 11,2017
0 people found
this helpful
She has been extremely helpful in my search of room to rent. She went all her way to do everything possible for me to rent the place. She is such a kind and professional staff. I will highly recommend her....
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Was this helpful? Yes
Aug 08,2017
Minithumbup
Esme Hinton
By: 'Arron'
Aug 08,2017
0 people found
this helpful
Esme has been extremely helpful from day one ensuring I was moved into my apartment as soon as possible regardless of the issues faced when struggling to find a final tenant. She has an excellent client facing manner and is always friendly and engaging. A thumbs up from me :)...
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Comment on agent fees
Very happy with the gesture of good will as my fees were waved because I was not able to move into the property straight away
Was this helpful? Yes
Aug 01,2017
Minithumbup
Catherine Shinerock
By: 'Sanchit'
Aug 01,2017
0 people found
this helpful
Catherine was extremely helpful from the first phone call and made flat hunting very easy for me. She found me properties according to my preferences and I am very happy about it....
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Was this helpful? Yes

NALS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
995 36 2862 83 364 0 645 1 230 20

Job vacancies

Please see a list of jobs available

Agent Fees

No fees set.
Last updated at 9:06 AM 12/05/2016 by Andrew Higham

Complaints Procedure

No procedure set.
Last updated at 9:06 AM 12/05/2016 by Andrew Higham

Awards won by Choices

Individual Branch Awards

Crawley, RH10 1HJ

Redhill, RH1 6PS

London, EC2M 4UJ

Caterham, CR3 6QB

Coulsdon, CR5 2NG

Croydon, CR2 6EB

Horley, RH6 7PZ

Redhill, RH1 6PS

Brighton, BN1 6SB

Sutton, SM1 4RA


Caterham
38 Croydon Road, Caterham CR3 6QB
(498)
Central London
2 Devonshire Square, London EC2M 4UJ
(348)
Centralised Asset Management and Customer Services
97-99 Brighton Road, Redhill RH1 6PS
(61)
show all branches (12)
Choices Hub
Interlet House, Park Chesterfield, Chapel Road, Smallfield RH6 9NW
(2)
Coulsdon
115 Brighton Road, Coulsdon CR5 2NG
(458)
Crawley
5 Broadwalk, Crawley RH10 1HJ
(623)
Croydon
41 - 43 Brighton Road, Croydon CR2 6EB
(1209)
Horley
28A Victoria Road, Horley RH6 7PZ
(470)
Redhill
99 Brighton Road, Redhill RH1 6PS
(450)
Sales Progression Department
Sales Progression Department - Interlet House, Park Chesterfield, Chapel Road, Smallfield RH6 9NW
(0)
South Coast Brighton
35 South Road, Brighton BN1 6SB
(526)
Sutton
2D Carshalton Road, Sutton SM1 4RA
(570)


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