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Choices are an award winning agent, established for over 25 years. We have 10 offices across the South East and South London, all of which are linked with specialised web based systems which gives us Read full description...Choices are an award winning agent, established for over 25 years. We have 10 offices across the South East and South London, all of which are linked with specialised web based systems which gives us the ability to let or sell your property from any branch. Our highly trained and motivated staff offer award winning customer service and can assist you with all your property needs. Make the right choice of agent, choose Choices.

Landlords, looking to safeguard your investment? Make sure you choose the Best Managing Agent. Choices is the first agent in the UK to take Property Management to the next level. Enquire about our range of services for landlords, designed to protect your property and maximise your returns.

Sellers, choosing the right agent is the key to success. Making the wrong choice could cost you valuable time and money. Ensure you choose a less stressful and more effective way of selling your home. We offer longer opening hours, flexible contracts, competitive fees and a pro-active homesales service. Contact us now to arrange your free valuation and market appraisal.

Our image is innovative, professional and refreshingly different. We recognise the importance of effective Internet advertising and advertise on the major national property portals. As a member of the government backed National Approved Letting Scheme, Choices is fully bonded for Lettings and Management. We are also members of the Property Ombudsman Scheme for both Sales and Lettings.
Dec 01,2016
Minithumbup
By:
Dec 01,2016
Featured Review
0 people found
this helpful
Greg was a great help to myself and my partner whilst we were looking for a property to rent, he had good knowledge and was very helpful and was able to guide us in the right direction. He also answered our questions very well and stayed in regular contact. Nothing was to much hassle. Hard worker....
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Comment on agent fees
fair
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Nov 27,2016
Minithumbdown
By:
Nov 27,2016
Featured Review
0 people found
this helpful
Ahmed was very fast answering all my questions. Although I am still in Portugal he went to the property and did a live video call and showed me the place to see every detail. Very professional....
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Comment on agent fees
Good
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Nov 18,2016
Minithumbup
By:
Nov 18,2016
Featured Review
0 people found
this helpful
I have been really impressed with Choices and the way that Esme handled my inquiry, she got straight to it without any delay, she actually restored my faith in letting agents. I found one of your rooms on Spareroom.co.uk and left a direct message with one of the team, I had been looking for a room for about two weeks and I was getting frustrated after each inquiry leading to a dead end and other agencies incapable of talking to me on the phone. Within an hour Esme had called me, offered me tw...
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Comment on agent fees
Good, I didn't actually take the room but the fees were very reasonable.
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Nov 18,2016
Minithumbup
By:
Nov 18,2016
Featured Review
0 people found
this helpful
There was a mixup with the timings and who would meet me at the agreed time to view the property. I arrived in good time and Ahmed saved the day by putting me at ease (he called me and said he wouldn't be too long) whilst I waited and showed up in good spirit. He provided me with all the details regarding the property and answered my questions very efficiently. We were chatting away as we went around in the house. All in all thumbs up for his service....
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Nov 17,2016
Minithumbup
By:
Nov 17,2016
Featured Review
0 people found
this helpful
Great person, extremely polite, really helpful, showed us around whole house, answered all we had questions fully, very satisfied with the service provided. Followed up continuously on possible ways to help me and possible alternatives of my interest....
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Dec 04,2016
Minithumbdown
By:
Dec 04,2016
0 people found
this helpful
Agent is slow, unprofessional, inefficient, always out of office, and as I cannot access the deposit until the agency releases it I am powerless and had no choice but to agree to the agency's claims in order of having any hope of getting some deposit money back in the near future without agency tying up deposit process over 3months. Hence, no option but to be forced to accept unfair and excessive high charges. as well as delays of withholding rent reimbursement . Inventory checkout copy was not ...
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Comment on agent fees
High fees and charges.
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Nov 14,2016
Minithumbup
By:
Nov 14,2016
0 people found
this helpful
Ahmed recently helped me find a room in Bermondsey. He was very helpful and maintained a good communication throughout the process. Really appreciate his help....
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Nov 14,2016
Minithumbup
By:
Nov 14,2016
0 people found
this helpful
I recently had to go to the choices branch to complete the registration of a property. I would like to say the service from Ahmed was great - He was very friendly and helpful allowing for a efficient registration. Martina was also on hand to help as well. Thank you guys...
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Comment on agent fees
Bad - Too expensive
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Nov 14,2016
Minithumbup
By:
Nov 14,2016
0 people found
this helpful
The agency staff is good. Really helpful. And most important they always there to pick calls and provide solutions to any inconvenience in the property....
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Comment on agent fees
It was affordable and good according to property.
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Nov 12,2016
Minithumbup
By:
Nov 12,2016
0 people found
this helpful
Katie looked after the eviction of our tenant. She was very professional in dealing with us and kept us informed of every stage of the process. She was very courteous and very prompt in replying to our concern. We are very pleased with the outcome. Katie, Thank you very much...
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Comment on agent fees
reasonable
Was this helpful? Yes
Nov 11,2016
Minithumbup
By:
Nov 11,2016
0 people found
this helpful
Nice and professional. + He made a detailed visit and he knew how to respond to my questions. - Speak a bit too fast...
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Nov 10,2016
Minithumbdown
By:
Nov 10,2016
0 people found
this helpful
Poor customer services don't have respect for their tenants, words experience ever, I've been stressed most of the time by staff...
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Comment on agent fees
Bad
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Nov 08,2016
Minithumbup
By:
Nov 08,2016
0 people found
this helpful
Benjamin made my moving to England very painless and, without him, there's a good chance that I would be homeless right now. His service was astonishing and more. He made sure that I got my housing arranged and that I was satisfied at every point of the way. I surely could not have found any better agent than Benjamin....
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Nov 04,2016
Minithumbup
By:
Nov 04,2016
0 people found
this helpful
My initial contact when starting my tenancy was Esme and I have continued to contact her regarding any issues and when starting my exit from the property, after constantly being ignored by her. Emma was very helpful and stepped in and I continued my correspondence with her. She has been very prompt at replying to my queries and concerns and has treated me very kindly and professionally....
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Comment on agent fees
I have not incurred any unordinary high fees from this agency.
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Nov 03,2016
Minithumbup
By:
Nov 03,2016
0 people found
this helpful
Since the first day I call to ask to see house to rent, AshLeigh Miller always show efficiency, good communication,and high level of customer service. Unfortunately I couldn't find a house yet....
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Nov 02,2016
Minithumbup
By:
Nov 02,2016
0 people found
this helpful
Both Esme and Elena were brilliant through the whole process, from Elena organising a FaceTime viewing and explaining everything about the property to Esme being incredibly helpful and informative when completing the lease....
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Nov 02,2016
Minithumbup
By:
Nov 02,2016
1 people found
this helpful
Choices were recommended by my sister-in-law and I had a great experience letting through them. I was pleased with the friendly and informative valuation I had and within just 14 hours I got a call from them to say they had a tenant lined up! Eagerly, I encouraged them to take the deposit and it all ran smoothly from then on. I've since had a little update to say the young family moved in Saturday and are really happy also. Excellent value for the money....
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Comment on agent fees
Worth it.
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Oct 31,2016
Minithumbup
By:
Oct 31,2016
0 people found
this helpful
Esme was fantastic and has supported me through the whole processtory. she is extremely friendly and was always available when I called....
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Comment on agent fees
the fees were shocking however this is my first time and I am not familiar with the current costs.
Was this helpful? Yes
Oct 14,2016
Minithumbup
By:
Oct 14,2016
0 people found
this helpful
Elena was polite and friendly. She was great to work with and flexible to my requirements. A great experience and I would recommend her to others...
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Comment on agent fees
The agents fees were too expensive
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Oct 07,2016
Minithumbup
By:
Oct 07,2016
0 people found
this helpful
Hello, Sophiya has been beyond kind and helpful! I haven't had the best experience with Choices, having said that, Sophiya has been SO helpful! She's kept in contact with me, to update me with all the repairs at my property. She's been very supportive and positive as I encountered a few problems with my landlord! Sophiya is an asset to your team! She deserves recognition for her great customer service skills!...
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Oct 04,2016
Minithumbup
By:
Oct 04,2016
0 people found
this helpful
The staff member that dealt with my room was Benjamin. He was very polite and extremely helpful even in out of work hours that i needed to contact him for issues there were prior of moving in. Very satisfied with both Benjamin and Ezme with whom i spoke a couple of times in the phone and was very professional and helpful as well....
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Comment on agent fees
It is not the cheapest agency you can find, but at least the service and the condition of the house in moving day was in very good level
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Sep 28,2016
Minithumbup
By:
Sep 28,2016
0 people found
this helpful
Professional and fast in all the transaction, well done! recommended! Benjamin helped me for most of the problems which you can find when you change a house... very flexible and smart....
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Sep 27,2016
Minithumbup
By:
Sep 27,2016
0 people found
this helpful
Ben and Esme helped me secure the house I was looking for! The communication was prompt and clear and they were very transparent when giving viewings. Having my best interest in view, they would proactively seek to find better locations, prices, even furniture etc. that would meet my expectations. All in all, a wonderful team and I can say that I trust they will help make my stay at my new house great!...
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Comment on agent fees
After having a hiccup with the alteration of the size of my room, Esme immediately deducted the agent's fees which I appreciated as I felt it was very genuine and integrous on her part.
Was this helpful? Yes
Sep 26,2016
Minithumbup
By:
Sep 26,2016
0 people found
this helpful
Renting from choices was a good first time experience for me in private rented accommodation. I have learnt so much within a shot time with choices. The staffs were excellent and they tried their best to get me a very suitable and affordable accommodation....
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Comment on agent fees
Reasonable
Was this helpful? Yes
Sep 26,2016
Minithumbup
By:
Sep 26,2016
0 people found
this helpful
Both Esme and Benjamin were really proactive and would help/answer any queries I had as soon as they could. They would also inform me of any changes to the moving date and I would have constant communication with them, no matter the day/time. I am very grateful for all their help and guidance....
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Sep 21,2016
Minithumbdown
By:
Sep 21,2016
5 people found
this helpful
These guys give the whole industry a bad name. Mr * is a despicable person having actively participated in fraudulent practises. He, as manager, was made aware that a property was not to be Let s the owner was bankrupt and the trustees of the estate were filling for repossession. There is clear evidence of this via emails and solicitors file notes. He still rented me the property insisting that the only way we could have it is if we paid 6 months upfront. This was apparently the Landlady's dema...
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Comment on agent fees
the only interest this agent had was their money. and are happy to gamble with the financial security of others to get it
Was this helpful? Yes
Sep 20,2016
Minithumbup
By:
Sep 20,2016
0 people found
this helpful
I agreed to use Choices due to a recommendation from a friend and more specifically Will. Within a week he managed to let out my property obtain a rental above that which other estate agents mentioned was achievable. He is very personable and goes the extra mile to make things as convenient as possible for you, whilst spending the time to explain things clearly. An agent that likes to go the extra mile.......
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Comment on agent fees
Very reasonable especially given the service provided.
Was this helpful? Yes
Sep 19,2016
Minithumbup
By:
Sep 19,2016
0 people found
this helpful
I have been dealing with Elena and I find her to be excellent, she takes time to understand what you want, and is very professional & thorough. Overall I'm really impressed & would highly recommend...
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Sep 19,2016
Minithumbdown
By:
Sep 19,2016
0 people found
this helpful
The most proactive, reliable, empathetic and professional agent I've met thus far. She kept in touch with me throughout my summer-long scramble to find accommodation in London, regularly checking up on me long after our indirect initial exchange- despite never having met me in person. Ms Hinton also intervened in and resolved a housing crisis (nothing short of a scam) which I endured after signing a contract with a different agency. She responded almost instantly- on a Sunday night- to my messag...
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Comment on agent fees
good
Was this helpful? Yes
Sep 14,2016
Minithumbup
By:
Sep 14,2016
0 people found
this helpful
Emma, really helped me out during the leaving of my tenancy and provided a great customer experience throughout. She acted as an excellent representative of choices and provide a service far above average. She put frequently put her self out to help me and I would subsequently recommend Choices to all. Thanks...
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Comment on agent fees
Average
Was this helpful? Yes
Sep 06,2016
Minithumbdown
By:
Sep 06,2016
3 people found
this helpful
Poor service, slow response to tenant or landlord requests and expensive. As an absentee landlord I have used their services for a number of years however more recently the quality of their service has declined dramatically!...
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Comment on agent fees
Expensive.
Was this helpful? Yes
Sep 05,2016
Minithumbup
By:
Sep 05,2016
0 people found
this helpful
Dealt with a young lad called Jay. Really helpful and enthusiastic throughout the process. Showed me round a number of properties, and was a real credit to the company....
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Sep 05,2016
Minithumbup
By:
Sep 05,2016
1 people found
this helpful
I have let multiple flats through this agency for a few years now and am always delighted to deal with such energetic and doting staff. Recently, I've had the pleasure of consulting with their new trainee manager, Verity, who showed genuine interest in the service she provided me. As i'm sure I've said before, Choices are well worth the fee, so thank you!...
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Comment on agent fees
The ask for less than the first months rent and always work to avoid any void period. Most appropriate.
Was this helpful? Yes
Sep 02,2016
Minithumbup
By:
Sep 02,2016
0 people found
this helpful
Esme was very friendly and helpful. Always available and answered any questions quickly and she made the whole process of sorting out my tenancy smooth and hassle free....
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Was this helpful? Yes
Sep 02,2016
Minithumbup
By:
Sep 02,2016
0 people found
this helpful
Esme has been a brilliant agent. I wanted to stay over my current place and renew the contract. She let me opt for looking for myself the new tenants and explained crystal clear the fees they would have to pay. I am spanish and sometimes struggle with the language, however she was really kind and asked me everytime If I understood everything and repeated when I needed. I am aware she was under pressure, too much work but still she picked up the phone everytime I called her, sometimes even on ban...
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Comment on agent fees
I found the fees to be really high, even more when you take into account the rent, deposit...I think this is more a standard company fees which I still think are really high. However, Esme was able to decrease some as explained on the review above.
Was this helpful? Yes

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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
979 31 2760 79 348 0 629 1 217 20

Job vacancies

Please see a list of jobs available

Agent Fees

No fees set.
Last updated at 9:06 AM 12/05/2016 by Andrew Higham

Complaints Procedure

No procedure set.
Last updated at 9:06 AM 12/05/2016 by Andrew Higham

Awards won by Choices

Individual Branch Awards

Caterham, CR3 6QB

Coulsdon, CR5 2NG

Croydon, CR2 6EB

Horley, RH6 7PZ

Redhill, RH1 6PS

Brighton, BN1 6SB

London, EC2M 4UJ

Sutton, SM1 4RA

Crawley, RH10 1HJ

Redhill, RH1 6PS

Firm rankings



Caterham
38 Croydon Road, Caterham CR3 6QB
(480)
Central London
2 Devonshire Square, London EC2M 4UJ
(255)
Centralised Asset Management and Customer Services
97-99 Brighton Road, Redhill RH1 6PS
(48)
show all branches (11)
Choices Hub
Interlet House, Park Chesterfield, Chapel Road, Smallfield RH6 9NW
(1)
Coulsdon
115 Brighton Road, Coulsdon CR5 2NG
(457)
Crawley
5-7 Broadwalk, Crawley RH10 1HJ
(612)
Croydon
41 - 43 Brighton Road, Croydon CR2 6EB
(1203)
Horley
28A Victoria Road, Horley RH6 7PZ
(468)
Redhill
99 Brighton Road, Redhill RH1 6PS
(441)
South Coast Brighton
35 South Road, Brighton BN1 6SB
(526)
Sutton
2d Carshalton Road, Sutton SM1 4RA
(552)

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