• Matthew Hawkins
    Matthew Hawkins
  • Christina Stracey
    Christina Stracey
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    Bethany Pratt
  • Tobi Mancuso
    Tobi Mancuso
  • Nicola MacDonald
    Nicola MacDonald
  • Will Donkor
    Will Donkor
  • Helen Gasson
    Helen Gasson
  • Julie Shaw
    Julie Shaw
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    Tyrone Martin
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    Sarah Davison
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    Megan Ells
  • Katie Rest
    Katie Rest
  • Phillipa Shoults
    Phillipa Shoults
  • Queen Nzeribe
    Queen Nzeribe
  • Stephanie Prior
    Stephanie Prior
  • Stephen Yorke
    Stephen Yorke
  • Josh Shinerock
    Josh Shinerock
  • Esme Hinton
    Esme Hinton
  • Andrew Higham
    Andrew Higham
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    Elle Copsey
  • George Hawkins
    George Hawkins
  • Elena Galybina
    Elena Galybina
  • Raimonda Petroskaite
    Raimonda Petroskaite
  • Ashleigh Miller
    Ashleigh Miller
  • Verity Price
    Verity Price
Choices are an award winning agent, established for over 25 years. We have 10 offices across the South East and South London, all of which are linked with specialised web based systems which gives us Read full description...Choices are an award winning agent, established for over 25 years. We have 10 offices across the South East and South London, all of which are linked with specialised web based systems which gives us the ability to let or sell your property from any branch. Our highly trained and motivated staff offer award winning customer service and can assist you with all your property needs. Make the right choice of agent, choose Choices.

Landlords, looking to safeguard your investment? Make sure you choose the Best Managing Agent. Choices is the first agent in the UK to take Property Management to the next level. Enquire about our range of services for landlords, designed to protect your property and maximise your returns.

Sellers, choosing the right agent is the key to success. Making the wrong choice could cost you valuable time and money. Ensure you choose a less stressful and more effective way of selling your home. We offer longer opening hours, flexible contracts, competitive fees and a pro-active homesales service. Contact us now to arrange your free valuation and market appraisal.

Our image is innovative, professional and refreshingly different. We recognise the importance of effective Internet advertising and advertise on the major national property portals. As a member of the government backed National Approved Letting Scheme, Choices is fully bonded for Lettings and Management. We are also members of the Property Ombudsman Scheme for both Sales and Lettings.
Jun 25,2017
Minithumbup
Grant Brown
By:
Jun 25,2017
0 people found
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We can't thank Grant enough for ensuring buying our first property was as easy as possible. He was very friendly and helpful with great communication and I would recommend him and Choices without question....
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Jun 22,2017
Minithumbup
Dominic Ogun
By:
Jun 22,2017
0 people found
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I was very impressed with the sale of my property within few days. Dominic was fantastic, provided real help and support, also showed a lot of respect to my home. I will be referring Dominic to all of my friends because of his excellent service....
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Comment on agent fees
good
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Jun 20,2017
Minithumbup
Elena Galybina
By:
Jun 20,2017
0 people found
this helpful
Very helpful and thorough through the whole process. Always fast to respond to any questions I had and went out of her way to find out anything I needed. A good experience all round....
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Jun 20,2017
Minithumbup
Catherine Shinerock
By:
Jun 20,2017
0 people found
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Catherine was lovely to deal with and very helpful. She provided us with all of the info we required and despite one of us being late to the viewing, arranged for the current tenant to show both of us around so that we both got to see the property. She was very quick to respond whenever we had queries. Additinally, she was very upfront with the fees payable, particularly the inventory check-out fee, which may be missed otherwise as it is on the back of the template. Overall, I was happy ...
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Jun 20,2017
Minithumbup
Greg Attwood
By:
Jun 20,2017
0 people found
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Greg has been delivering so far an excellent service. As we are first time buyers and the process of buying a property is extremely stressing, Greg is answering all of our questions and provides quality advises, making it less painful :) . Moreover, Greg is extremely responsive to emails and only calls whenever he knows you are available to answer. Compared to other estate agents we have dealt with, he is not pushy, but instead helpful. I would highly recommend Greg to anyone looking to buy or s...
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Comment on agent fees
I am a buyer - the vendor is dealing with the Agent fee
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Jun 16,2017
Minithumbup
Elle Copsey
By:
Jun 16,2017
0 people found
this helpful
I came across a situation where my tenants didn't pay rent and reluctant to clear arrears without any genuine reasons. I was put thru to Elle for advice to resolve and immediately I felt that I am talking to a professional who excel in legal matters and have natural ability to understand and feel what customers are experiencing. Elle grasped the situation, explained very clearly by answering all questions and took prompt action to issue section 21 & 8 to my tenants. I found Elle a committed ...
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Jun 14,2017
Minithumbup
Esme Hinton
By:
Jun 14,2017
0 people found
this helpful
I found Esme to be an extremely professional employee with excellent communication skills. She has been very clear and polite in all her communications and is knowledgeable about her job. Her sweet demeanour and personality makes her very approachable. We were happy with her services as our agent....
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Comment on agent fees
Good
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Jun 10,2017
Minithumbup
Elena Galybina
By:
Jun 10,2017
0 people found
this helpful
As young professionals looking to move to London we booked a viewing for a property we found online; however that was not the property we ended up renting. The property we chose in the end had been found and suggested by Mrs Galybina, who skilfully took each and everyone of our concerns and specifications into account in order to provide us with the ideal property....
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Jun 09,2017
Minithumbup
Emma Coppin
By:
Jun 09,2017
0 people found
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Emma got to be one of the best housing agents I've ever worked with. She's very soft spoken and goes by the ethos happy client, happy life. You guys must be lucky to have her on your team.....
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Jun 08,2017
Minithumbup
Esme Hinton
By:
Jun 08,2017
0 people found
this helpful
Esme has been a breath of fresh air. We were at the verge of leaving choices once and for all, due to the terrible service that we received from the retained clients department over the last few months. I got in touch with Esme by hook or crook. But it made a world of difference to me and my stress levels. It is such a relief knowing that Esme is out there doing everything she can to manage your property in the most efficient and cost effective manner. I truly appreciate her dedication, promptne...
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Comment on agent fees
Good, for this level of service the pay is really worthwhile.
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Jun 08,2017
Minithumbup
Emma Coppin
By:
Jun 08,2017
0 people found
this helpful
Professional, customer-focused and a nice person on top of it! I did not have that much experience with agents in UK before but it was a nice one!...
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Jun 05,2017
Minithumbup
Esme Hinton
By:
Jun 05,2017
0 people found
this helpful
Esme is a true professional and a great asset to Choices. As an experienced landlord, I have met my fair share of agents that have too much to say and over promise but always under-deliver and disappoint. I have been unfortunate to cross paths with 2 such agents within Choices. It was enough for me to consider removing our business, however, we decided to continue to give Choices our business purely based on Esme's genuine deminer, support and confidence in achieving every rent target we wanted ...
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Jun 04,2017
Minithumbup
Nicolas Cachuco
By:
Jun 04,2017
0 people found
this helpful
Nicolas was Very helpful, patient, really assertive And understood what I really wanted from the flat. Nicolas is doing Very well And I definitely recommend him to everybody....
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Comment on agent fees
Nicolas showed his skills, knowledge And Will become a great agent.
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Jun 03,2017
Minithumbup
Nicolas Cachuco
Esme Hinton
By:
Jun 03,2017
0 people found
this helpful
Spoke on the phone and went to the viewing with Nicolas and he was very helpful and informative. He was very clear about all the details explaining all the costs and process....
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Jun 01,2017
Minithumbup
Catherine Shinerock
Benjamin Beaupierre
By:
Jun 01,2017
0 people found
this helpful
I would like to congratulate Catherine for arranging for my property to be listed with Choices London office and Ben for letting it. Also, a thank you to Esme for arranging the contract, overseeing and liaising with the tenant. I look forward to working with you all again in future. Best wishes Justin...
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Comment on agent fees
Good and have agreed a management deal.
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Jun 01,2017
Minithumbup
Esme Hinton
By:
Jun 01,2017
0 people found
this helpful
Esme has been great dealing with our move to a new rental property. She clarified and helped with every step of the process, and has been friendly and approachable throughout. Probably the best estate agent we have ever dealt with in London....
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Comment on agent fees
Fees are on par with what I would expect in London.
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May 26,2017
Minithumbup
Elena Galybina
By:
May 26,2017
0 people found
this helpful
Elena was super helpful and polite in all my dealings with her. I missed out on the flat the first time around, but it became available again. Elena called me straight away and we went to view together. She took her time explaining all the details/costs and even helped me take measurements which she then emailed to me. Elena even took the time to enquire about my job which was nice. I'm super grateful for her assistance as moving house can be very stressful. An asset to your business!...
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Comment on agent fees
I mean, agency fees suck.
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May 26,2017
Minithumbup
Nicolas Cachuco
By:
May 26,2017
0 people found
this helpful
Nicolas was able to match me with the best rooms that suited my needs. He was on top of his game and knowledgeable about each property. Would use him again in the future....
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May 19,2017
Minithumbup
Esme Hinton
By:
May 19,2017
0 people found
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Esme is really helpful and professional. she knows how to keep customers happy! I highly recommend dealing with her directly....
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May 19,2017
Minithumbup
Emma Coppin
Esme Hinton
By:
May 19,2017
0 people found
this helpful
Emma and Esme always responded to requests quickly, negotiated on my behalf and worked to get my deposit back as soon as possible....
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Comment on agent fees
Some of the fees in the contract seemed unnecessary
Was this helpful? Yes
May 18,2017
Minithumbup
Emma Coppin
Esme Hinton
By:
May 18,2017
0 people found
this helpful
Both members of staff offered quick and reliable service when questions were asked or action required. Both are a credit to your agency....
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Comment on agent fees
Rental fees were fair
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May 17,2017
Minithumbup
Elena Galybina
Esme Hinton
By:
May 17,2017
0 people found
this helpful
Elena was amazing - very personable and took my preferences and considerations in mind when reviewing the properties. Arrangung viewings with her was quick, easy and painless. She was supwr up front about the process and fees as well!...
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May 17,2017
Minithumbup
Greg Attwood
By:
May 17,2017
0 people found
this helpful
Greg was very accommodating and efficient when we contacted Choices to book a viewing on several properties. When we met, he was friendly and answered any questions we had. Greg has been in regular contact since we placed an offer and kept us up to date with anything we needed to know....
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Comment on agent fees
Although we understand the properties are valued based on the additional buyers fee, if Choices were not the only agent selling in the location we were interested in, the fee may have prevented us from making an offer with Choices.
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May 15,2017
Minithumbup
Elena Galybina
Esme Hinton
By:
May 15,2017
0 people found
this helpful
Everyone at Choices were extremely cooperative and helpful throughout the entire process, from first contact all the way through to signing the contract. I would highly recommend Choices to all who are looking to rent a room in London. I was working with Elena who gave me alll the information I needed and was very quick to get the paperwork arranged for me. I would be happy to pass on her contact details for any future renting opportunities....
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Comment on agent fees
Good
Was this helpful? Yes
May 15,2017
Minithumbup
Greg Attwood
By:
May 15,2017
0 people found
this helpful
Greg is very polite and responsive to questions. It was very straightforward to make appointments and a very smooth purchasing process...
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Comment on agent fees
That is the one downside as I am the Buyer, yet paying the Sellers commission (although this is not Greg's fault)
Was this helpful? Yes
May 09,2017
Minithumbup
Esme Hinton
By:
May 09,2017
0 people found
this helpful
Esme was very helpful when I recently had an issue with a move in date. She was able to change the date to a bank holiday as I has asked, which made my life much easier!...
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Comment on agent fees
Fees were more than I initially expected because wasn't aware of the referencing fee, or that there would be a fee at the end of the stay.
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May 05,2017
Minithumbup
Nicola MacDonald
By:
May 05,2017
0 people found
this helpful
A very talented, intelligent, trustworthy, pro-active,smilling and .,responsible manager. A good leader and always ready to help and surpasses the spectations of her clients. No doubt a great asset for her employer....
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Comment on agent fees
good
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Apr 27,2017
Minithumbup
Nicolas Cachuco
By:
Apr 27,2017
0 people found
this helpful
I found his way of doing the job quite good. What I liked first is that I got a call when I applied via rightmove which means the agent is motivated for renting. The actually best idea of him was to add me on whatsapp so we could stay in contact for the whole time. I found it better since it was more personal. He also managed to arrange a meeting just for me which was very satisfactory and we talked a lot about living in London etc. which has revealed some interesting facts about living in Londo...
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Apr 25,2017
Minithumbdown
By:
Apr 25,2017
4 people found
this helpful
This is a review for other Landlords thinking of using Choices in the Croydon area. DON'T. Read their Terms and Conditions. They take fees annually in advance, if your tenant moves out one month, two months after, they will not return any or part of the fees paid for the forthcoming year. Although the contract states that you can terminate when the tenant vacates, this will effectively cost between one month and up to 12 months annual fees + VAT depending on the commencement date and terminat...
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Comment on agent fees
Prohibitive
Was this helpful? Yes
Apr 24,2017
Minithumbup
Catherine Shinerock
By:
Apr 24,2017
0 people found
this helpful
Catherine is very friendly and professional. She helped me find a suitable property very fast and during the she was very helpful and knowledgeable...
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NALS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
993 34 2831 83 362 0 643 1 230 20

Job vacancies

Please see a list of jobs available

Agent Fees

No fees set.
Last updated at 9:06 AM 12/05/2016 by Andrew Higham

Complaints Procedure

No procedure set.
Last updated at 9:06 AM 12/05/2016 by Andrew Higham

Awards won by Choices

Individual Branch Awards

Caterham, CR3 6QB

Coulsdon, CR5 2NG

Croydon, CR2 6EB

Horley, RH6 7PZ

Redhill, RH1 6PS

Brighton, BN1 6SB

London, EC2M 4UJ

Sutton, SM1 4RA

Crawley, RH10 1HJ

Redhill, RH1 6PS


Caterham
38 Croydon Road, Caterham CR3 6QB
(497)
Central London
2 Devonshire Square, London EC2M 4UJ
(322)
Centralised Asset Management and Customer Services
97-99 Brighton Road, Redhill RH1 6PS
(56)
show all branches (12)
Choices Hub
Interlet House, Park Chesterfield, Chapel Road, Smallfield RH6 9NW
(2)
Coulsdon
115 Brighton Road, Coulsdon CR5 2NG
(458)
Crawley
5 Broadwalk, Crawley RH10 1HJ
(622)
Croydon
41 - 43 Brighton Road, Croydon CR2 6EB
(1210)
Horley
28A Victoria Road, Horley RH6 7PZ
(470)
Redhill
99 Brighton Road, Redhill RH1 6PS
(450)
Sales Progression Department
Sales Progression Department - Interlet House, Park Chesterfield, Chapel Road, Smallfield RH6 9NW
(0)
South Coast Brighton
35 South Road, Brighton BN1 6SB
(526)
Sutton
2D Carshalton Road, Sutton SM1 4RA
(563)

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