Chamberland Residential
4.9/5, 122 reviews
98% recommended
84% sales valuation accuracy
93% sales fee satisfaction
88% lettings valuation accuracy
93% lettings fee satisfaction



Property Features

No description for branch.

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 84% 93% £0 £0
Lettings 88% 93% £700 £3,300
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
39 1 79 2 0 0 0 0 1 0
Areas covered
  • SW15
  • sw18
  • sw6
  • sw19
  • sw20
Address

212 Upper Richmond Road
Putney,London
Greater London
SW15 6TD
0208 704 1313

Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
NAEA ARLA TPOS Sales TPOS Lettings TPOS DPS TDS Property Redress Scheme

“Vyara has provided me with a really great service over ......”

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Feb 02,2018
Minithumbup
Vyara
By: 'Natalie'
Feb 02,2018
0 people found
this helpful
Vyara has provided me with a really great service over the last few years. She is always efficient, warn and friendly and goes the extra mile to help. Nothing is too much trouble. She's proactive in reminding me about key dates and very reliable....
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Comment on agent fees
The fees are competitive based on my experience.
Was this helpful? Yes

“I transferred management of my rental property to Chamberland when ......”

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Jan 19,2018
Minithumbup
Vyara
Zoe
By: 'Dr'
Jan 19,2018
0 people found
this helpful
I transferred management of my rental property to Chamberland when they started a few years ago and I have been very satisfied ever since. As a small independent agency they provide a very personal but professional and efficient service. Any issues are brought to my ...
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Comment on agent fees
Normal competitive rates.
Was this helpful? Yes

“Talented, personable and at the top of her game, Vyara ......”

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Jan 19,2018
Minithumbup
Vyara
By: 'James'
Jan 19,2018
0 people found
this helpful
Talented, personable and at the top of her game, Vyara has provided exceptional advice and support throughout the process of letting my property. Faultlessly professional, her experience and commercial acumen has been welcomed at every turn. Where challenges have presented themselves I have been particularly ...
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Comment on agent fees
Chamberland Residential frequently exceeds traditional expectations of service delivery in this sector. For this reason, their very reasonable fees offer exceptional value for money.
Was this helpful? Yes

“Very happy with Chamberland Residential and all their staff, especially ......”

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Jan 16,2018
Minithumbup
Vyara
Thomas
By: 'Sergio'
Jan 16,2018
0 people found
this helpful
Very happy with Chamberland Residential and all their staff, especially with Vyara and Tom. Super efficient, professional and quickly as they can to get things done. Strongly recommend this agency....
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Comment on agent fees
Standard I guess
Was this helpful? Yes

“Everybody can understand how difficult is to find your ideal ......”

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Jan 16,2018
Minithumbup
Vyara
By: 'Remei'
Jan 16,2018
0 people found
this helpful
Everybody can understand how difficult is to find your ideal place to live. In my case, it was essential to count on the advice of Vyara Panayotova. She was really efficient helping me with the research and then, once I rented the flat I was ...
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Comment on agent fees
Vyara Panayotova is hard-working and competent. My professional experience with her was really positive.
Was this helpful? Yes

“Vyara has been my agent for over a year and ......”

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Jan 16,2018
Minithumbup
Vyara
By: 'Svetlana'
Jan 16,2018
0 people found
this helpful
Vyara has been my agent for over a year and a half now. She helped us with renting our current flat. She has always been very polite and patient with us. When we needed some advice on options and procedures, she took the time to ...
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Comment on agent fees
I can't comment on Vyara's fees as I think they are set by the agency.
Was this helpful? Yes

“Vyara is amazing to deal with, she has always been ......”

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Jan 16,2018
Minithumbup
Vyara
By: 'Katie'
Jan 16,2018
0 people found
this helpful
Vyara is amazing to deal with, she has always been happy to help with any issues or questions we may have. We are super lucky to have her around to help us out. We would definitely recommend Vyara to anyone looking for a property manager!...
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Comment on agent fees
Are in line with standard agency fees
Was this helpful? Yes

“Very approachable person with good communication skills and a good ......”

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Jan 15,2018
Minithumbup
Vyara
By: 'Quick'
Jan 15,2018
0 people found
this helpful
Very approachable person with good communication skills and a good listener and very focused on detail. Always quick to respond and resolve issues that might arise!...
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Comment on agent fees
Okay I guess
Was this helpful? Yes

“Vyara is the best we could have asked for! Has ......”

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Jan 15,2018
Minithumbup
Vyara
By: 'Ben'
Jan 15,2018
0 people found
this helpful
Vyara is the best we could have asked for! Has helped us straight away with any issues that may have come up with no fuss and no disruption to ourselves. Absolutely fantastic!...
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Comment on agent fees
Pretty standard
Was this helpful? Yes

“I am very happy with Chamberland Residential in general. I ......”

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Apr 13,2017
Minithumbup
Vyara
Nicole
By: 'Emma'
Apr 13,2017
0 people found
this helpful
I am very happy with Chamberland Residential in general. I pay for their premium client service which is exactly what I get. They are proactive, professional, on the ball and a pleasure to deal with. They are trust worthy and reliable. I wouldn't hesitate to ...
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Comment on agent fees
I think that the fees represent the value that I receive from them
Was this helpful? Yes

“So far so good!I have recently asked Chamberland Residential ......”

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Apr 10,2017
Minithumbdown
Vyara
Zoe
By: 'Brendan'
Apr 10,2017
0 people found
this helpful
So far so good! I have recently asked Chamberland Residential to do the complete management of two flats in SW19. Zoe and Vyara have been efficient professional and timely, So far, I am very pleased and look forward to Chamberland looking after my properties with ...
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Was this helpful? Yes

“I have rented out my houe in Putney (a 4 bedroom ......”

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Apr 07,2017
Minithumbup
Vyara
Nicole
By: 'Sue'
Apr 07,2017
0 people found
this helpful
I have rented out my houe in Putney (a 4 bedroom Victorian terrace) over many years and with many different agents. I can say unreservedly that Chamberlands are by far the best property rental and management agent I have ever used. They have been managing the ...
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Comment on agent fees
Excellent fee structure; very good value for money
Was this helpful? Yes

“Vyara is the best! She was always polite, attentive to ......”

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Feb 13,2017
Minithumbup
Vyara
By: 'The'
Feb 13,2017
0 people found
this helpful
Vyara is the best! She was always polite, attentive to detail and very professional at all times. During tough times in the tenancy, she was always there to support, give advice and attend to matters as quickly as she could....
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Comment on agent fees
N/A
Was this helpful? Yes

“A terrible experience of checking out of a rented property ......”

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Jan 19,2017
Minithumbdown
Nicole
By: 'Mr'
Jan 19,2017
1 people found
this helpful
A terrible experience of checking out of a rented property with Chamberland. After over four years of tenancy, process left a sour taste in the mouth. Ridiculous use of check-in and check-out reports, lack of common sense, large proposed deposit deductions for minor and in ...
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Comment on agent fees
Ridiculous use of deposit deductions to make money for the landlord.
Was this helpful? Yes
By: Nicole
Jan 27, 2017
View all comments (3)
Mr Gray, Again, these charges are not Chamberland Residential's, they are what the landlord wished to charge after having reviewed the check out report prepared by the independent inventory company and we sent these comments on to yourselves direct from them. If it were a non manged property he would have sent these to you direct rather then through us as the middle man, Im sorry you dont understand this. As well you were responded to by myself 3 days prior to your review, so this statement is ...

“Very professional service throughout the moving process. communicated well and ......”

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Oct 25,2016
Minithumbup
Vyara
Zoe
By: 'Sam'
Oct 25,2016
0 people found
this helpful
Very professional service throughout the moving process. communicated well and always available if ever there was something the matter. Very flexible and helped resolve our request with the landlord quickly....
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Comment on agent fees
Standard
Was this helpful? Yes

“Chamberland Residential were brilliant for us. At first we did ......”

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Oct 21,2016
Minithumbup
By: 'Josh'
Oct 21,2016
0 people found
this helpful
Chamberland Residential were brilliant for us. At first we did have some issues with our rental but they remained in constant communication to guide us through the process and ensure all options were explored to secure us our beautiful flat. They were extremely helpful and ...
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Comment on agent fees
Nothing out of the ordinary and certainly not alarming.
Was this helpful? Yes

“Thomas was very efficient and professional in helping us secure ......”

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Oct 18,2016
Minithumbup
Thomas
By: 'Joe'
Oct 18,2016
0 people found
this helpful
Thomas was very efficient and professional in helping us secure our property in a very short period of time. Thomas acted for us as well as for the landlord and this is most unusual in todays market, and he listened to our restrictions and our ...
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Was this helpful? Yes

“Excellent staff, high level of professionalism, attentive to details and ......”

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Oct 13,2016
Minithumbup
Zoe
Vyara
By: 'Diego'
Oct 13,2016
0 people found
this helpful
Excellent staff, high level of professionalism, attentive to details and quick turn around had me and my family movedin the flat in 10 days. Had spent a month with big name brokers but luckily found an oasis in the middle of the dessert. Superb service, quick ...
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Comment on agent fees
Very reasonable fees and it actually felt good paying for the service we received.
Was this helpful? Yes

“Without doubt Chamberland Residential has been the best lettings and ......”

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Sep 29,2016
Minithumbup
Vyara
By: 'Carroll'
Sep 29,2016
0 people found
this helpful
Without doubt Chamberland Residential has been the best lettings and management agency experience I've had in all my 5 rentals in London! Vyara is polite, quick to respond and extremely helpful - just what you want from a property manager. From start to finish communicating with ...
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Comment on agent fees
Good
Was this helpful? Yes

“I have been really happy with my experience with Chamerland ......”

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Aug 22,2016
Minithumbup
Vyara
Zoe
By: 'Jackshew'
Aug 22,2016
0 people found
this helpful
I have been really happy with my experience with Chamerland so far and have found the staff - Vyara and Zoe in particular- to incredibly polite, professional and prompt. We have had a couple of maintence issue with the flat which were dealt with and ...
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Comment on agent fees
Standard
Was this helpful? Yes

“We have many good things to say of our experience ......”

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Aug 09,2016
Minithumbup
Zoe
Vyara
By: 'Su'
Aug 09,2016
0 people found
this helpful
We have many good things to say of our experience working with Zoe and Vyara - they are always very helpful and professional. Even though we're moving from America to London, the Chamberland team responded quickly to our emails and other requests: we would certainly ...
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Comment on agent fees
We found the Agent's Fees to fair and reasonable compared with others in the area.
Was this helpful? Yes

“Thanks to both Zoe and Vyara for all of the ......”

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Aug 09,2016
Minithumbup
Zoe
Vyara
By: 'APaulo'
Aug 09,2016
0 people found
this helpful
Thanks to both Zoe and Vyara for all of the help with getting set up in our new flat, the experience with Chamberlands has been one of the best I have ever had with a letting agent. Very responsive to questions and requests as well ...
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Was this helpful? Yes

“The experience was great! Very efficient, fast and trustworthy. We ......”

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Aug 05,2016
Minithumbup
Vyara
By: 'Go'
Aug 05,2016
0 people found
this helpful
The experience was great! Very efficient, fast and trustworthy. We love the flat and the quality of it. I would definitely recommend Chamberland Residential! Milda...
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Comment on agent fees
The fees were much better than what we have expected.
Was this helpful? Yes

“We let a property through Chamberland Residential who were very ......”

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Mar 07,2016
Minithumbup
Nicole
Liz
By: 'Tom'
Mar 07,2016
0 people found
this helpful
We let a property through Chamberland Residential who were very easy to deal with. All steps were efficient and accurate and it was the biggest step up in service from our last letting agent I have ever had in any industry. Thank you so much!...
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Comment on agent fees
Fairly standard as I understand it
Was this helpful? Yes

“Me and my partner had been looking for a place ......”

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Mar 07,2016
Minithumbup
Zoe
Liz
By: 'Kerrilee'
Mar 07,2016
0 people found
this helpful
Me and my partner had been looking for a place to rent in putney for months without any success. We had various agents talk down to us or who were just plain rude. A friend recommended this branch of chamberlands to us as she herself ...
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Was this helpful? Yes

“I normally don't write reviews, but after a terrible experience ......”

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Feb 29,2016
Minithumbup
Vyara
Liz
By: 'Extremely'
Feb 29,2016
0 people found
this helpful
I normally don't write reviews, but after a terrible experience with another agency, I was very glad to be in the capable hands of Liz Shadbolt of Chamberland Residential. I had to find a suitable place to live in a very short space of time. ...
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Comment on agent fees
Good
Was this helpful? Yes

“Zoe and Liz have been fantastic to deal with. The ......”

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Feb 19,2016
Minithumbup
Zoe
Liz
By: 'James'
Feb 19,2016
0 people found
this helpful
Zoe and Liz have been fantastic to deal with. The move has been great and the team were always happy to answer any questions that we had....
read full review
Was this helpful? Yes

“After 8 years as a renter in London, I can honestly ......”

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Jan 12,2016
Minithumbup
Vyara
By: 'Harriet'
Jan 12,2016
0 people found
this helpful
After 8 years as a renter in London, I can honestly say that Chamberland Residential has been the best estate agent I've ever encountered. Too often renters are treated like 2nd-rate citizens and are made to feel like they're worthless to the agent. Not so with ...
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“I have used Chamberland for a number of years and ......”

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Nov 21,2015
Minithumbup
Nicole
Liz
By: 'Don'
Nov 21,2015
0 people found
this helpful
I have used Chamberland for a number of years and it has got to the point where I will not look at another agent in Putney when I am looking to let my flat. They are efficient and command a good rent and are easy ...
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“I have used Chamberland Residential a number of times for ......”

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Nov 18,2015
Minithumbup
Nicole
Liz
By: 'RSP'
Nov 18,2015
0 people found
this helpful
I have used Chamberland Residential a number of times for both lettings and surveys. I have worked with a few of the staff members and I have found them all to be efficient, honest and on the ball. Excellent service....
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Staff picture Vyara
(43)
Staff picture Zoe
(34)
Staff picture Nicole
(32)
No image available Liz
(22)
Staff picture Amanda Larsen
(12)
Staff picture Thomas
(4)

Landlord Fees

Pending
9.6% (inc. VAT), On Completion (Fees are negotiable)

Last updated on 03/06/2019, 4:07 PM by Zoe Foxman, Senior Lettings Manager

Full Management Service
15.6% (inc. VAT), On Completion (Fees are negotiable)

Last updated on 03/06/2019, 4:07 PM by Zoe Foxman, Senior Lettings Manager

Pending
18% (inc. VAT), On Completion (Fees are negotiable)

Last updated on 03/06/2019, 4:08 PM by Zoe Foxman, Senior Lettings Manager

Tenancy Agreement
£400 (inc. VAT), On Completion (Fees are negotiable)

At the start of the Tenancy for negotiating and preparing our in-house Tenancy Agreement, a fee of £400 inclusive of VAT is payable by the Landlord. This includes completing Right to Rent Checks, completing the Deposit Registration and completing the Land Registry Check, including 2 references.

Last updated on 03/06/2019, 4:15 PM by Zoe Foxman, Senior Lettings Manager

Pending
£250 (inc. VAT), On Completion (Fees are negotiable)

On Renewal of the Tenancy, for negotiating and preparing our or other Memorandum of Agreement or other suitable document setting out the terms of any agreed renewal or extension of the Tenancy, a fee of £250.00 inclusive of VAT is payable by the Landlord.

Last updated on 03/06/2019, 4:10 PM by Zoe Foxman, Senior Lettings Manager

Pending
£0 (inc. VAT), On Completion (Fees are negotiable)

Inventory Check costs vary on size of property ranging from £120.00 inclusive of VAT to £300.00 inclusive of VAT.

Last updated on 03/06/2019, 4:11 PM by Zoe Foxman, Senior Lettings Manager

Pending
£0 (inc. VAT), On Completion (Fees are negotiable)

MAJOR WORKS SUPERVISION
Upon your acceptance of any estimates to remedy any defects or undertake repairs in excess of £500.00 inclusive of VAT and providing we are in funds, we would supervise the works for an additional fee of 12% inclusive of VAT of the cost of the works.
ADDITIONAL MANAGED PROPERTY VISITS
If additional property visits are required this can be arranged subject to a charge of £90.00 inclusive of VAT per visit.

Last updated on 03/06/2019, 4:11 PM by Zoe Foxman, Senior Lettings Manager

Overall Fees
£0 (inc. VAT), On Completion (Fees are negotiable)

PURCHASES
If we are required to make minor purchases for the property on your behalf an additional fee of 12% inclusive of VAT (10% +VAT) of the cost of the items.
PROPERTY ACCESS
In the event that a contractor not known to us is required to attend a property to remedy a defect within the Landlord’s repairing obligations and the Tenant cannot be present, we will endeavour to appoint a person to wait at the property. £60 inclusive of VAT per hr.

Last updated on 03/06/2019, 4:12 PM by Zoe Foxman, Senior Lettings Manager

Overall Fees
£0 (inc. VAT), On Completion (Fees are negotiable)

NON-MANAGED PROPERTY VISITS
£50.00 inc VAT per visit will be charged.
NON_MANAGED PROPERTY SAFETY CHECKS
If we are required to arrange safety checks for a property not within our Management Service, an administration fee of £54.00 inc VAT will be charged.
NON-MANAGED DEPOSIT RECONCILLIATION
If we are required to or become involved in the negotiations between the Landlord and the Tenant to reach agreement regarding the apportionment of the Tenant’s deposit at the end of a Tenancy, a fee of £240.00 inc VAT will be charged.

Last updated on 03/06/2019, 4:12 PM by Zoe Foxman, Senior Lettings Manager

Overall Fees
£0 (inc. VAT), On Completion (Fees are negotiable)

INTERIOR DESIGN/REFURBISHMENT
If we undertake to supervise these works on your behalf, a fee of 12% inc VAT of the total cost of the contract will be charged.
LEGAL LIAISON/COURT ATTENDANCE
Any legal proceedings must be instituted by the Landlord and all costs are the responsibility of the Landlord. Where we are required by you to liaise with solicitors, arbitrators or barristers or attend court on your behalf, our fee will be £180.00 inc VAT per hour or part hour including travelling time plus travel costs and disbursements.

Last updated on 03/06/2019, 4:13 PM by Zoe Foxman, Senior Lettings Manager

Overall Fees
£0 (inc. VAT), On Completion (Fees are negotiable)

TAX ACCOUNTING
If you are resident overseas and fail to apply for Approval to be paid the gross rent or if you are refused Approval, and we are obliged to submit quarterly returns to HM Revenue & Customs, we will make a charge of £30.00 inclusive of VAT per quarterly returns and a further £120.00 inc VAT per annum for a Year End Submission.
REFERENCES
£25.00 inclusive of VAT per tenant (£20.83 + VAT) and £40.00 inclusive of VAT per guarantor (£33.33 + VAT)

Last updated on 03/06/2019, 4:14 PM by Zoe Foxman, Senior Lettings Manager

Overall Fees
£0 (inc. VAT), On Completion (Fees are negotiable)

COPY STATEMENTS
Statements are issued to Landlords as we receive rent. Where we are required to forward additional copies to your accountants or other professional advisors, there will be an administration charge of £8.40 inc VAT for each statement.

Last updated on 03/06/2019, 4:15 PM by Zoe Foxman, Senior Lettings Manager


Tenant Fees

Overall Fees
£0 (inc. VAT), On Completion

Deposit: 5 weeks rent
Holding deposit: 1 weeks rent. The holding deposit is offset against the first months rent

DURING YOUR TENANCY

Amendment Fee: £50 (inc VAT)
Contract negotiation, amending terms and updating your tenancy agreement during your tenancy.

Early release: The landlords re-letting costs, arrangement charges, any difference in rent in the new tenancy.

Last updated on 03/06/2019, 4:18 PM by Zoe Foxman, Senior Lettings Manager

Overall Fees
£0 (inc. VAT), On Completion

Tenancy Swap: £50 (inc VAT)

Default fees: If any Tenant loses or misplaces a key or security device giving access to the Premises and requires a replacement, a default fee will be charged.

Damages: The Landlord and the Agent are entitled to recover damages for breach of contract. The Landlord or the Agent are allowed to recover the costs to put them back into the position they would have been had the Tenant carried out all the obligations in their contract.

Last updated on 03/06/2019, 4:18 PM by Zoe Foxman, Senior Lettings Manager

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 2:58 PM 19/10/2022 by Nicole Chamberland

Awards won by Chamberland Residential

Regional Awards won by Chamberland Residential

Individual Branch Awards



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