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    Jake Ensum
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    Julian Smith
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    Paul Brown
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    Josie Needs
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    Rob Emmett
An established and independent Estate Agent and Letting Agent.
The Company has given a good local service to all manner of Clients, from Property Developers to First Time Buyers.

Our lettings team is second to none and looks after over 400 properties within the Elmbridge area.

22-24 Molesey Road
Hersham,Walton On Thames
Surrey
KT12 4RU
01932 245282

 
Website not available

Properties for sale
Properties for rent
Mar 21,2017
Minithumbup
By:
Mar 21,2017
1 people found
this helpful
I used Castle WIldish recently to sell my property, they are highly professional and always gets back to you promptly, would definitely recommend Rob and the team....
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Was this helpful? Yes
By: Rob Emmett
Mar 21, 2017
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Thank you Pete. It has been a pleasure dealing with you and your family. ...
Mar 21,2017
Minithumbup
By:
Mar 21,2017
1 people found
this helpful
I've been looking to buy a house for a while now and a friend recommended Castle Wildish, so after meeting with the very friendly Rob he gave me a range of properties to view. I was stuck for choice, with so many properties and such good customer service I managed to decide on a property, it is perfect. Everything I wanted, down to the smallest detail. Rob was helpful, polite, professional and friendly, I wouldn't recommend any other company....
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Comment on agent fees
Agent Fees were the best around, I shopped alot through the area and these were the best!
Was this helpful? Yes
By: Rob Emmett
Mar 21, 2017
View all comments (1)
Thank you Marina. I am glad that you felt you had a good experience with Castle Wildish. I hope we can help you again in the future. ...
Mar 16,2017
Minithumbup
By:
Mar 16,2017
2 people found
this helpful
I've rented from castle and wildish for over two years, right from the start I have found all the staff to be excellent. Repairs have been carried out in a timely way and all contractors have been polite and friendly and arrived when they said they would. Paul has always responded to emails and calls quickly, and since Josie has joined she has also been excellent. I don't have plans to move but if ever I did I would always go to castle wildish. Three years ago they also sold my nans house,...
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Comment on agent fees
No issues with fees.
Was this helpful? Yes
By: Josie Needs
Mar 16, 2017
View all comments (1)
Thank you for your comments Jo. Always happy to help! ...
Mar 14,2017
Minithumbup
By:
Mar 14,2017
0 people found
this helpful
I have bought and sold my last 3 properties with Castle Wildish over the last 38 years or so, and were my obvious and only choice when I came to sell my house this time. I find them realistic, timely, polite and professional and have sold my house for the full asking price in a very short time. Thank you to all the team."...
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Comment on agent fees
Good.
Was this helpful? Yes
By: Rob Emmett
Mar 21, 2017
View all comments (1)
Thank you. It is always pleasing for us to deal with clients again and again. We all hope that you enjoy your new home. ...
Mar 10,2017
Minithumbup
By:
Mar 10,2017
0 people found
this helpful
We sold our home through this company at the end of 2016. We found everyone we dealt with to be most helpful and knowledgeable. We found our buyer on the first day of marketing with three offers being put forward. Our chain going forward was very problematic with various survey problems on our purchase. Julian was extremely helpful in recommending professionals to give us quotes for the remedial repairs required. Thank you to all of your team....
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Comment on agent fees
Good - great service and fair on fees
Was this helpful? Yes
Jan 12,2017
Minithumbdown
By:
Jan 12,2017
2 people found
this helpful
We rented through this agency for 3 and half years and boy did I wish I did my homework before renting with them. Everything was perfect and fine until we handed in our notice to move we have several check in over the 3 years to check the property and said the property was on real Condition we were great tenants until we moves out. They didn't contact us to let us know when check out inventory would be but what's even worse is we never revieced copy of our inventory or contract when we moved in ...
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Comment on agent fees
Bad
Was this helpful? Yes
By: Paul Brown
Mar 16, 2017
View all comments (1)
Hi Michelle, many thanks for your feedback. I apologise if you feel that our handling of the check out report was not to your satisfaction, however as I am sure you are aware, we have to put forward the landlord's requests by way of deposit dilapidations. If a situation arises where a landlord and tenant do not agree, it is a good idea to have an adjudicator make the final decision, in which case the DPS then would get involved. If you have any further queries, please feel free to contact me. ...
Sep 27,2016
Minithumbdown
By:
Sep 27,2016
3 people found
this helpful
Do not use!!!Just take me £300 fee ...wait few monts and Nothing,when i try to contact always missing...didn't return the money and when i want to speak with somebody who can help me - he said There is nobody another, it's only me, i'm supervisor. This mister lied me and next hide!! I'm feeling so angry; lied and helpless. They work only for getting your money, not to help you. Many thanks...
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Was this helpful? Yes
By: Paul Brown
Mar 16, 2017
View all comments (1)
Hi Nadya, thank you for your comments. I would like to add however that it is explained to all applicants including yourself, that fees would be non refundable if resulting in a failed reference, for any avoidance of doubt, this is clearly stated on our website. We also attempted to help you further and find you an alternative property but unfortunately your application was unsuccessful. If you would like to discuss this further, please feel free to contact me in the office. ...
Jan 18,2015
Minithumbdown
By:
Jan 18,2015
6 people found
this helpful
We have let our property in Walton-on-Thames through CW for a number of years. Living overseas, we thought that a rental agency would be the best option for managing our property. However, CW have done a pretty poor job of all aspects of management. Issues included: being sent statements but the rental money not being deposited into our account, lack of responsiveness to email requests for information, failing to inform the tenant when we wanted the rent to be increased and/or not collecting the...
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Was this helpful? Yes
Nov 14,2014
Minithumbdown
By:
Nov 14,2014
6 people found
this helpful
We rented a flat through Castle Wildish for over three years, we never missed a rent payment and left the flat in an immaculate condition. We phoned to give our one month's notice on September 11th as we had bought a house, and Paul asked us if we wanted to run the tenancy until the end of the month (as our rent payment is due on the first) and he would get a new tenant in from October 1st. We said that would be fine. We moved out in time and on the 29th telephoned to ask whether we needed to...
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Was this helpful? Yes
By: Qazwerty
Feb 04, 2015
View all comments (1)
Ha! I wish I had done a check on castle wildish before i rented my property! I vacated my rented property, used their recommended cleaners for an end of tenancy clean at £190 for a small 1 bed property..., and left it in immaculate condition, only to receive an invoice for 8 burn marks to the carpet! I've never smoked in my life and said they were simply small stains that SHOULD have been removed by their cleaners... Paul then ignored my emails when I queried why the cleaners hadn't b ...
Apr 29,2014
Minithumbdown
By:
Apr 29,2014
6 people found
this helpful
This agent Julian Smith marketed my property without my full consent and proceeded to sell my property to his best friend at a very low market price. at the time i was going through a divorce and he was fully aware of the situation. When I challeged him he became very agressive and had to call the police. unfortunatley it has now been sold and resuted in a court case for fraud. Please do not use this agency !...
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By: Rob Emmett
Mar 14, 2017
View all comments (1)
This is totally untrue. None of the above took place. ...
Sep 02,2013
Minithumbdown
By:
Sep 02,2013
5 people found
this helpful
I had a cracked ceiling which I notified the agent 3years ago1912after sending numerous e- emails and speaking on the phone to Charles Flight and to his collegues over a period of time ,nothing was done.Six weeks ago a larger crack appeared and I notified the agent and they took their to to come and look at it the next moment part of the ceiling collapsed 14 th June 1913 a lot keeps being promised,temporary work has been done but there is a leak again.Not sure how if it rains again what the outc...
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What agent could do to change your mind?
Could ack faster are very slack, I get we have to follow procedure no urgency in the matter there is a child at the property with 2 adults.
Attached Files
Was this helpful? Yes
Nov 01,2012
Minithumbdown
By:
Nov 01,2012
6 people found
this helpful
Be careful when dealing with this company, my experience has been that they will attempt to charge you for extras, and especially withold any money due back to you upon completion of a contract if they can....
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Was this helpful? Yes
By: Rob Emmett
Mar 22, 2017
Sorry Zorro - I can only refer you back to your checkout report for damages to the property. Obviously the landlord had to withhold money to make good the repairs to the property in order to let it again in good condition.
Areas covered
  • KT12
  • KT13
  • KT15
  • KT16
  • KT14
  • TW18
  • KT1



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Job vacancies

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Agent Fees

Fees are set, but may be discussed.
Last updated at 11:24 AM 16/03/2017 by Josie Needs

Complaints Procedure

At Castle Wildish, we take your feedback very seriously.

Please do not hesitate to contact us should you wish to discuss any queries or if you have a complaint.
Last updated at 11:24 AM 16/03/2017 by Josie Needs

Awards won by Castle Wildish (Hersham)

Individual Branch Awards

Jake Ensum - upload your photo Jake Ensum
0 reviews

About Jake No description set View full profile
Julian Smith Julian Smith
Director
3 reviews

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Paul Brown Paul Brown
Lettings Manager
3 reviews

About Paul No description set View full profile
Josie Needs Josie Needs
Property Manager
1 reviews

About Josie No description set View full profile
Rob Emmett Rob Emmett
Sales Manager
3 reviews

About Rob No description set View full profile


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