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Properties for sale
Properties for rent
Apr 06,2017
Minithumbup
Melanie Williams
By:
Apr 06,2017
0 people found
this helpful
Melanie was sales progressor on my flat purchase and helped immensely in the final few weeks in getting the purchase across the line in time for the desired completion date. By having Melanie effectively mediating between difficult or slow solicitors it really made the difference and felt as if you have someone in your corner fighting your battles alongside you. Much appreciated....
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N/A
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Feb 01,2017
Minithumbup
Richard Shelton
James Wilkinson
By:
Feb 01,2017
0 people found
this helpful
These guys were great. Could not have been more helpful & things got done fast. I was very impressed with the service. When I called in to see them they were all very pleasant & polite. If they could go the extra mile to help, they would do it. Very happy tenant....
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Comment on agent fees
Agents Fees were good.
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Jan 31,2017
Minithumbup
Richard Shelton
James Wilkinson
By:
Jan 31,2017
0 people found
this helpful
Having recently purchased a buy to let property through Carson & Co. basingstoke, (a very smooth and stress free transaction) I decided after speaking with Richard Shelton at some length to stay with them to manage the property for me. This has proved to be a good decision as he listened to what I was looking for in a tenant and quickly sourced exactly that. The move in has gone smoothly and I have great confidence of a long and enjoyable business relationship with Carsons....
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Comment on agent fees
Good
Was this helpful? Yes
Jan 31,2017
Minithumbup
James Wilkinson
Richard Shelton
By:
Jan 31,2017
0 people found
this helpful
Excellent Customer Service, Polite, Friendly, Efficient, Accomodating, Helpful and nothing is too much trouble. Will definitely use again and again...
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Comment on agent fees
The fees are expensive, but then you pay for what you get and the service is excellent.
Was this helpful? Yes
Jan 30,2017
Minithumbup
Richard
James
By:
Jan 30,2017
0 people found
this helpful
I have switched to using Carsons & Co as my letting agent as they were the most competitive in the market. I am very pleased with the high level of service I have received from both James and Richard at Carsons & Co. They were quick to respond to any queries and issues. One thing which was unique to Carsons & Co was their ability to cater to my bespoke terms of business such as supplying my own tenancy agreement etc. This was a refreshing change from various other estate agents. Jame...
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Comment on agent fees
Very competitive rates
Was this helpful? Yes
Oct 31,2016
Minithumbdown
By:
Oct 31,2016
0 people found
this helpful
We have been tenants for a year and a half. They never respond to any of our emails, they never return our calls, they have done absoluthey no maintenance on the property nor do they chase up the landlord so do anything. Now we have decided to leave and we've put in our referencing application at the new agents and now all of a sudden Carsons wants to do an inspection (they have never done an inspection). We had to pay £50 for the reference to be completed by carsons and they said they hav...
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Comment on agent fees
Disgusting! Paying £50 for a reference and they don't even do it in the time they say they will. I'm wondering of they will do it at all since they still haven't even responded to my email of when I moved in. Their fees are rediculous
Was this helpful? Yes
Oct 30,2016
Minithumbdown
By:
Oct 30,2016
1 people found
this helpful
I could not recommend Carson for anything other than finding a tenant - which back in 2013 they were quite quick to do. I had a Rent Collection agreement with them, which was a complete waste of money. The one time my tenants were late with a payment, I first heard about it from the tenant 5 days after it was due and had to chase Carson to take action (this is despite their promise to contact you within 24 hrs if payment is late). They also charged me for their Tax Service in the first year, wh...
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Comment on agent fees
Industry average as far as I can tell - but not value for money
Was this helpful? Yes
Oct 23,2016
Minithumbdown
daryl bishop
Shannon Millar
By:
Oct 23,2016
0 people found
this helpful
3 agents dealing with the sale left the company, we only found out days after meaning we had to find out who was the next person dealing with the sale. They don't ring back when they say, they lie to get themselves more time and they are totally unprofessional. Hopefully other branches are not the same. We have done more for the sale than these estate agents....
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Comment on agent fees
On this nightmare they should be paying us
Was this helpful? Yes
Oct 03,2016
Minithumbup
Grant Turness
By:
Oct 03,2016
0 people found
this helpful
Grant Turness leads a team of experienced, professional and competent Estate Agents. We would especially mention Kevin Cheeseman. These two individuals successfully marketed and sold our house at above the guide price in an incredibly short period of time. At all times they were available and able to answer our queries. They kept us up to date on progress and a successful result was achieved. We would have no hesitation in recommending Carsons to anyone and, in fact, we have already recommended ...
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Comment on agent fees
We discussed fees with Grant when he initially valued the house and found the fees to be competitive with other Estate Agents considering the quality of service being provided.
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Sep 12,2016
Minithumbdown
By:
Sep 12,2016
0 people found
this helpful
Don't ever use Carsons Countrywide. I moved out of the rented property on 9th August. After chasing my deposit I was told on 23rd August that they have confirmation from the landlord and my deposit will be returned by BACs. BACs payment take 3 days. I waitied 3 days but nothing. By 30th August...another week had gone by.... I still hadn't received my deposit and I was advised that i would get my deposit back within 3-5 days...not sure where the 5 days has come from. So 5 days is today and I stil...
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Was this helpful? Yes
Sep 02,2016
Minithumbup
Gary Woolen
Robyn Larder
By:
Sep 02,2016
0 people found
this helpful
Exceptional service from start to finish! Robyn Larder and Gary Woolen headed a great team who kept me updated from the beginning to the end of the transaction. Professionalism was clear from the start when I has handed information relevant to the property purchase process - this being important particularly to those who are first time buyers but also useful to those seeking updated information on legalities, time frames and terminology. Both Robyn and Gary have a very warm manner and my inter...
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Was this helpful? Yes
Sep 01,2016
Minithumbup
Gary Ayling
Gary Woolen
By:
Sep 01,2016
0 people found
this helpful
From the beginning to end I found the team excellent . You only start to realise how good they are when you start dealing with other agencies through which you might be buying through. They understood the value of the property better than others and their approach to the sale was excellent - initially a quick sale, which the buyer later pulled out from but Carsons were on it and we had a new buyer 2 days later. Very helpful through all stages of sale, particularly the exchange section which ca...
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Comment on agent fees
I was happy with fees as there was never a sense of haggling for a deal.
Was this helpful? Yes
Jul 05,2016
Minithumbup
Gina Overington
By:
Jul 05,2016
0 people found
this helpful
Just the best service would recommend to anybody wanting to sell a house in Hartley Wintney .Gina did everything she could to effect a sale ....
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Comment on agent fees
Average.
Was this helpful? Yes
Jun 23,2016
Minithumbup
Gary Woolen
Gary Ayling
By:
Jun 23,2016
0 people found
this helpful
Thank you is what we say, but, it should be more. The staff at the Fleet office were superb. The level of knowledge is excellent. The fact that you can speak to any member of the team and instantly get up to date information proves that their briefings are constant and thorough. They were never intolerant or patronising and their experience along with understanding made the usual (but new to the seller) problems much easier to resolve. In fact Gary Wollen's professionalism probably kept the sale...
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Comment on agent fees
Good
Was this helpful? Yes
Jun 21,2016
Minithumbup
Grant Turness
Stuart Groenendaal
By:
Jun 21,2016
0 people found
this helpful
I can highly recommend the team in Basingstoke who sold our house for us. Grant was a great help coming out quickly to value and then advising on the best options for us. After our open day didn't go as well as expected we were naturally worrying but everyone kept us calm (especially Kevin Cheeseman) and it sold just a week later for the asking price. We were kept well informed along the way and had regular updates from David on how the sale was progressing with the solicitors etc. Stuart the...
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Was this helpful? Yes
May 31,2016
Minithumbup
Gina Overington
By:
May 31,2016
0 people found
this helpful
Gina has been a great help to us throughout the whole process - always replies to emails or phones back promptly. I got the feeling that she cared about our side of the proceedings as well as her client which was lovely. Thank you!...
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Comment on agent fees
N/A
Was this helpful? Yes
May 11,2016
Minithumbup
Gina Overington
By:
May 11,2016
0 people found
this helpful
Gina was professional, friendly, helpful and went above and beyond to ensure that a complicated transaction went successfully through. She always called back if she was out and did everything she could to help. Many thanks Gina....
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Apr 24,2016
Minithumbup
By:
Apr 24,2016
0 people found
this helpful
Great agent. Very friendly and above all proficient, he and Carson's facilitated a swift and painless transaction. I'd gladly recommend....
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By: Christopher Carey
Apr 25, 2016
View all comments (1)
Thank you for your kind comments, It was a pleasure doing business with you. I hope you enjoy your new property and wish you all the best for the future. ...
Apr 11,2016
Minithumbup
Jaidina Phillips
By:
Apr 11,2016
0 people found
this helpful
Thank you for finding me the property to rent I have never rented before so I did know what to do.i found you were very good at your job and very helpful.i felt in very capable hands and would use Carson & co again thank you...
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Comment on agent fees
Not to bad
Was this helpful? Yes
Mar 24,2016
Minithumbup
Gina Overington
By:
Mar 24,2016
0 people found
this helpful
A lengthy sale with many hurdles crossed. Very happy with manner and professionalism in the way GIna dealt with each issue. I was not the client but she worked extremely hard for me in negotiating as well as for her vendor. Everything was dealt with in a non stressful manner and dealt with everything to a satisfactory conclusion. She gave her best and we eventually succeeded. in completion with a 4 month period. Well done GIna, Thank you...
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Comment on agent fees
N/A
Was this helpful? Yes
Mar 03,2016
Minithumbup
Robin Miles
By:
Mar 03,2016
1 people found
this helpful
We originally contacted Robin in June 2015 to act on our behalf in the sale of a property as executors. He was very helpful and immediately arranged an open day. Although we have had 3 sales fall through, each time open days were arranged without delay and he managed to get us replacement purchasers. The sale has now been completed, we did not have to get involved with any viewings and all has now gone to plan. A huge thankyou....
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Comment on agent fees
Cheaper than the other quote we got.
Was this helpful? Yes
Feb 25,2016
Minithumbdown
By:
Feb 25,2016
0 people found
this helpful
It has so far taken 3 months to get some simple works completed on the property. Our boiler timer was broken and we had no heating for three days before the landlord could be contacted to send someone out, they would not authorise works without her saying yes, despite us having no heating. Our wardrobe shelf collapsed over 2 weeks ago and we have been living with clothes all over the flat and no one has been out to fix what is a very easy fix. None of the people I deal with call me back, despite...
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What agent could do to change your mind?
Ridiculously expensive and they tried to overcharge us when we moved in because "the fees had just gone up" but weren't updated on the website, another big coincidence.
Attached Files
Comment on agent fees
Ridiculously expensive and they tried to overcharge us when we moved in because "the fees had just gone up" but weren't updated on the website, another big coincidence.
Was this helpful? Yes
Feb 12,2016
Minithumbup
Stuart Groenendaal
By:
Feb 12,2016
0 people found
this helpful
Our property sale (and purchase!) was complicated to say the least. Throughout the whole process, the team at Carsons, predominantly Kevin Cheeseman, were calm, proactive and open with information, keeping us regularly informed. The last few weeks of the transactions, everything went up a notch (as it was right before Christmas, mortgages were running out etc!) Stuart Groenendaal was exceptional performing above and beyond to ensure everything was kept on track. We would highly recommend Grant ...
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Comment on agent fees
The fees were in line with market rates.
Was this helpful? Yes
Feb 12,2016
Minithumbup
Richard Shelton
James Wilkinson
By:
Feb 12,2016
0 people found
this helpful
This was the second time I have used Carson & Co lettings to help me find tenants for my town centre apartment. Again this firm and its Festival Place branch have proven why I would choose them over competitors to undertake this work. From initial engagement to completion of the letting, the customer service and level of professionalism I and my new tenants received were of the highest standard with every stage of the process explained clearly and succinctly. The marketing was also of a ver...
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Comment on agent fees
Good value for money given the quality of the service recieved.
Was this helpful? Yes
Jan 20,2016
Minithumbup
Grant Turness
By:
Jan 20,2016
0 people found
this helpful
The team at Carsons were most helpful when it came to selling my property, they kept me updated every step of the way and as it was my first time selling, I felt in very capable hands! Everything was seamless, thanks very much!...
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Comment on agent fees
Competitive
Was this helpful? Yes
Jan 20,2016
Minithumbup
david simkins
Grant Turness
By:
Jan 20,2016
0 people found
this helpful
I cannot recommend Grant and his team enough. They were swift, efficient, professional and went above and beyond. David was brilliant at keeping us informed as our sale progressed and his patience with my calls was nothing short of wonderful....
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Comment on agent fees
Brilliant and deserved
Was this helpful? Yes
Jan 08,2016
Minithumbup
Grant Turness
By:
Jan 08,2016
1 people found
this helpful
We used Carsons to sell 2apartments. They were very helpful, informative, knowledgeable and positive. There were plenty of viewings and quick offers. Communication was impressive. Even got a person who progress chases buyers in the chain in order to facilitate speedy exchange and completion. Brilliant service....
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Was this helpful? Yes
Jan 08,2016
Minithumbup
Stuart Groenendaal
By:
Jan 08,2016
1 people found
this helpful
We've used Carson & Co to buy a property and we found Kevin, Stuart and Carson & Co in general extremely professional. They were very opened all the time throughout the process and the communication was very good, at any point we knew where we are in the buying process. For us, the end to end process of selling and buying was very painful and took a really long time (from the selling side of things). Overall, thank you Carson & Co for managing everything very successfully!...
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Dec 18,2015
Minithumbup
Jaidina Phillips
By:
Dec 18,2015
0 people found
this helpful
Jaidina did an excellent job with tenanting my property within just a week of completion of the purchase. Throughout the process she was very approachable, efficeient, competent,proactive & professional.My first property was let immediately after the previous tenants moved out-such is the lightning speed with which she works.I would recommend her & Carson & Co to anyone buying or wanting to let properties as I have experience of their involvement in both areas. I wish them every succ...
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Dec 07,2015
Minithumbup
Grant Turness
By:
Dec 07,2015
0 people found
this helpful
I employed Carsons in Basingstoke to sell my property. The service was impeccable and Grant, the valuer, took the property on and found a buyer within 7 days at full asking price. The details and viewings were produced with the minimum of fuss and was to a high quality. I was also looking for a property at the time and Kevin from the office kept me up to date with new properties that fitted what I was looking for without sending me everything and anything, something that a lot of other Estate ...
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Comment on agent fees
Flat fee and well worth the money.
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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
15 2 17 9 272 6 157 5 32 9

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Please see a list of jobs available

Agent Fees

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Complaints Procedure

No procedure available.

Awards won by Carson & Co

Individual Branch Awards

Fleet, GU51 3LA

Hartley Wintney, RG27 8NZ

Hook, RG27 9HE

Reading, RG31 5AU

Lightwater, GU18 5SA

Woking, GU21 6EN

Woking, GU21 2PY

Basingstoke, RG21 7JS

Maidenhead, SL6 1DP

Camberley, GU15 3PQ

Farnborough, GU14 0EU

Farnham, GU9 7NW

Bracknell, RG12 1EA

Firm rankings



Firm Widgets

My widgets

Basingstoke
2 Mayfair House, Basingstoke RG21 7JS
(93)
Branch
45 High Street, Bracknell RG12 1EA
(44)
Branch
86 Cove Road, Farnborough GU14 0EU
(16)
show all branches (22)
Branch
40-42 Commercial Way, Woking GU21 6EN
(42)
Camberley
33 Park Street, Camberley GU15 3PQ
(35)
Camberley
3 Wharf Road Frimley Green, Camberley GU16 6LE
(0)
Fairholme Parade
3 Fairholme Parade, Station Road, Hook RG27 9HE
(51)
Farnham
47 The Borough, Farnham GU9 7NW
(18)
Knaphill Branch
32 High Street, Woking GU21 2PY
(20)
Lightwater
39 Guildford Road, Lightwater GU18 5SA
(23)
Maidenhead
99 King Street, Maidenhead SL6 1DP
(14)
Office 10
3 Fairholme Parade, Hook RG27 9HE
(3)
Office 14
38 Market Place, Wokingham RG40 1BU
(1)
Office 3
35 Winchester Street, Basingstoke RG21 1EE
(2)
Office 31
9 The Parade, Reading Road, Yateley GU46 7UN
(6)
Office 5
5 Firgrove Parade Victoria Road, Farnborough GU14 7RT
(1)
Office 7
39 The Hart Centre, Fleet GU51 3LA
(33)
Office 8
62 High Street Frimley, Camberley GU16 5JE
(0)
office-25
6 The Parade Frimley High Street, Camberley GU16 7HY
(1)
old-dairy
The Old Dairy, High Street, Hartley Wintney RG27 8NZ
(27)
Reading Green Park
Unit 5, Lime Square 250 South Oak Way, Reading RG2 6UG
(4)
Tilehurst
98 School Road, Reading RG31 5AU
(65)

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