• Staff picture
    Scott Sharples
  • Staff picture
    Ketan Tailor
  • Staff picture
    Clive Edwards
  • Staff picture
    Michelle Mellars
  • Staff picture
    Karolina Legowska
  • Staff picture
    Nicola Tadman
  • Staff picture
    Trent Skapetis
  • Staff picture
    Katie Robson
  • Staff picture
    Charlotte Hood
  • Staff picture
    Matthew Barseghian
  • Staff picture
    Charley Murray
  • Staff picture
    Cerys Parfitt
  • Staff picture
    Robyn Pelton
  • Staff picture
    Victoria Gibson-White
  • Staff picture
    Nicole Kennedy
Established in 1994, Cameron Estate Agents is a multi award winning, privately owned and run Sales and Lettings agency with branches in West Drayton and Uxbridge, in Middlesex.

We are the most acti
Read full description...Established in 1994, Cameron Estate Agents is a multi award winning, privately owned and run Sales and Lettings agency with branches in West Drayton and Uxbridge, in Middlesex.

We are the most active agent in the local area selling and letting at the popular Parkwest and Drayton Garden Village developments, and have a dedicated in house property management team.

We offer advice on buying, selling, letting and renting property as well as a Land and New Homes consultation.

View our corportate brochure - http://brochure.cameron-group.co.uk

“Professional friendly Service...”

May 07,2019
Minithumbup
Katie Robson
By: 'DS'
May 07,2019
0 people found
this helpful
Excellent professional service who I would highly recommend. I was Kept updated on a regular basis and made what could be a stressful time an easy a straightforward process....
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“Care for People...”

Apr 30,2019
Minithumbup
Ketan Tailor
By: 'Severn Court'
Apr 30,2019
0 people found
this helpful
Great service! Reliable and professional agent. Ketan was very helpful and was able to answer all our queries and offer his support. Highly recommended....
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“Professional, efficient and reliable...”

Apr 29,2019
Minithumbup
Ketan Tailor
By: 'Boon Tan'
Apr 29,2019
0 people found
this helpful
It all my dealings with Ketan, he has always provided good advice and promptly followed up on any issues/queries raised with appropriate solutions/suggestions. He is reliable and get things resolved effectively....
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Comment on agent fees
Reasonable
Was this helpful? Yes

“Very professional and helpful. I was kept updated every step of the process....”

Apr 18,2019
Minithumbup
Scott Sharples
By: 'Lore'
Apr 18,2019
0 people found
this helpful
Renting a flat, especially in a hurry, can be quite stressful. I was pleasantly surprise to have found a very professional and helpful agency. Scott has made this process very smooth from the beginning with clear communication and regular updates. I would highly recommend Cameron ...
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Comment on agent fees
Good
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“Nice Property...”

Apr 04,2019
Minithumbup
Scott Sharples
By: 'Arvind'
Apr 04,2019
0 people found
this helpful
Hi Scott, Thanks for letting this nice property, Please guide in the future in case I require help. Regards Arvind...
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“Excellent communication and professionalism in letting out an apartment...”

Mar 18,2019
Minithumbup
Ketan Tailor
By: 'D and J'
Mar 18,2019
0 people found
this helpful
Ketan Tailor and his team have been instrumental in successfully letting an apartment. Ketan has kept us well informed during the process and had our best interests at heart in advising on prospective tenants. We have no hesitation in recommending Ketan at Cameron Estate Agents....
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“Exceptional Personal Service...”

Mar 17,2019
Minithumbup
Ketan Tailor
By: 'C. Preece'
Mar 17,2019
0 people found
this helpful
I have worked with Cameron Estate Agents with the purchase, sale and rental of properties in the West Drayton and Ickenham areas. rnrnBoth the Uxbridge and West Drayton staff are accommodating, proactive and happy to assist with all queries and general sound advice for Buyers, ...
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Comment on agent fees
Have had extremely competitive full management rates for rentals.
Was this helpful? Yes

“Sale...”

Mar 08,2019
Minithumbup
Clive Edwards
By: 'Nicky M.'
Mar 08,2019
1 people found
this helpful
Clive has been most helpful, in selling my father's property. I experienced good communications, all viewings were accompanied and he always offered good advice. Many thanks to the whole team....
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Was this helpful? Yes
By: Yasu Masuda
Mar 22, 2019
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Mr Clive Edwards is the best agent for me. I bought my house from him 15 years ago and he sold it for me now. I am pleased to recommend him to everybody. All my best regards. Yasu ...

“Lettings...”

Mar 08,2019
Minithumbup
Ketan Tailor
By: 'Nalin Majithia( Landlord)'
Mar 08,2019
0 people found
this helpful
I have dealt with Ketan for many years. He is very professional and helpful person. His advice is always valuable....
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Comment on agent fees
good
Was this helpful? Yes
By: Ketan Tailor
Mar 12, 2019
View all comments (1)
Dear Nalin, Thank you for review and in all the transaction went well. I am pleased to see the tenant has now moved in. ...

“Professional Service!...”

Mar 07,2019
Minithumbup
Robyn Pelton
Ketan Tailor
By: 'Alex'
Mar 07,2019
0 people found
this helpful
Robyn and Ketan are both so lovely to work with. They are both professional and very helpful, their service and response times are second to none and I look forward to working with them both well into the future....
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“New deal...”

Mar 06,2019
Minithumbup
Ketan Tailor
By: 'Tia Taylor'
Mar 06,2019
0 people found
this helpful
Ketan is also so helpful and friendly when i have to call him to discuss any new tenants for our properties in this area. He is always happy to help and keeps in contact with me all the time....
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By: Ketan Tailor
Mar 12, 2019
View all comments (1)
Dear Tia, I am pleased to see that we have now successfully sourced tenants for two apartments under your management. I look forward to assisting you again once other properties become available. ...

“amazing lettings manager...”

Mar 05,2019
Minithumbup
Ketan Tailor
By: 'Ignacio'
Mar 05,2019
0 people found
this helpful
Ketan is the most professional lettings agent i have ever come across. He is always attentive and keeps me in the loop. As a landlord, it is a pleasure working with such a great guy and also having Cameron Estate Agents behind which is also ...
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By: Ketan Tailor
Mar 06, 2019
View all comments (1)
Dear Ignacio, it is always a pleasure to deal with you. I am pleased to see we have once again executed a successful tenancy. Thank you for your loyalty to our agency. ...

“Scott-review...”

Mar 05,2019
Minithumbup
Scott Sharples
By: 'Agnieszka'
Mar 05,2019
0 people found
this helpful
Scott is a very professional individual. He was always helpful and responsive to my queries. There was no communication issues....
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Comment on agent fees
Good
Was this helpful? Yes

“Great service...”

Mar 04,2019
Minithumbup
Scott Sharples
By: 'G Har'
Mar 04,2019
0 people found
this helpful
We are glad to find Cameron estate agent. Scott was very helpful, easy to communicate and professional. We would certainly recommend for a fast and efficient service....
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“Awesome Experience in Renting a house in Clovelly Court...”

Mar 01,2019
Minithumbup
Nicola Tadman
By: 'Kannan'
Mar 01,2019
0 people found
this helpful
I am on my first trip to UK with my family and without even stepping foot in London, I have booked a beautiful apartment for rent. All thanks to Nicola Tadman and her team. From the initial documentation and showing us the photos of the ...
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Comment on agent fees
I believe its Good and Good things dont come cheap. The fees is ok
Was this helpful? Yes
By: nicola tadman
Mar 02, 2019
View all comments (1)
Kannan, thank you for your kind words, I hope you and your family will be very happy in your new home. ...

“Professional Management...”

Feb 27,2019
Minithumbup
Charley Murray
Ketan Tailor
By: 'Ron'
Feb 27,2019
0 people found
this helpful
Since our very first dealings with the team at Cameron's, the service and response has been excellent. Nothing is too much trouble and everyone is very profession in their approach and problem solving. I would not hesitate to recommend Cameron's....
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Comment on agent fees
Reasonable
Was this helpful? Yes
By: Ketan Tailor
Mar 12, 2019
View all comments (1)
Hi Ron, our professional relationship has now reached 3 years, how times flies. It is always a pleasure talking with you. ...

“House Purchase...”

Feb 27,2019
Minithumbup
Matthew Barseghian
Ryan Anderson
By: 'Geraldine'
Feb 27,2019
0 people found
this helpful
Ryan met us at the property and was very informative and polite. He answered any questions we had and also has a lovely manner. He followed this viewing up a few days later asking us for our feedback regarding the property. Matt dealt with us ...
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Comment on agent fees
N/A
Was this helpful? Yes

“Good service...”

Feb 25,2019
Minithumbup
Nicola Tadman
By: 'Iris'
Feb 25,2019
0 people found
this helpful
I was very pleased with all the help Nicola gave us, with showing around and trying to find the right apartment for us. I can highly recommend her and Cameron...
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Comment on agent fees
good
Was this helpful? Yes
By: nicola tadman
Mar 02, 2019
View all comments (1)
Iris, thank you for your comment, I hope you have settled in to your new apartment now. ...

“Excellent Service !!!!...”

Feb 21,2019
Minithumbup
Charlotte Hood
By: 'Krina'
Feb 21,2019
0 people found
this helpful
I felt she kept in touch throughout the whole process which made it very easy for me as it was all new to me....
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Was this helpful? Yes

“Rent Management Services...”

Feb 20,2019
Minithumbup
Scott Sharples
By: 'Armstrong House'
Feb 20,2019
0 people found
this helpful
Courteous and friendly service. Very happy with the service that I have received over last few years. Will recommend to all...
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Comment on agent fees
Excellent
Was this helpful? Yes

“Thank you...”

Feb 20,2019
Minithumbup
Charlotte Hood
By: 'Richard B'
Feb 20,2019
0 people found
this helpful
Charlotte and the team kept us informed on a regular basis throughout the sales process and, after a hiccup found us a buyer! The team were courteous, friendly and always ready to give advice. They made a traumatic time less so!...
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Comment on agent fees
Average for the industry
Was this helpful? Yes

“Easy to work with....”

Feb 19,2019
Minithumbup
Nicola Tadman
By: 'Tyson'
Feb 19,2019
0 people found
this helpful
Everything went well. Procedures are set well. Timely responses. Was an easy move. Thank you for making this move a stress free one....
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Comment on agent fees
Could be a tiny bit lower
Was this helpful? Yes
By: nicola tadman
Mar 02, 2019
View all comments (1)
Tyson, thank you for your comments, wishing you well in your new home. ...

“great experience...”

Feb 19,2019
Minithumbup
Scott Sharples
By: 'Maya'
Feb 19,2019
0 people found
this helpful
Scott was very professional and helpful from the time we needed to search for a flat until the day of our rent. He gave his time for us every time we needed him. He was the only person who gave us what we needed in ...
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Was this helpful? Yes

“great experience...”

Feb 19,2019
Minithumbup
Scott Sharples
By: 'Maya'
Feb 19,2019
0 people found
this helpful
Scott was very professional and helpful from the time we needed to search for a flat until the day of our rent. He gave his time for us every time we needed him. He was the only person who gave us what we needed in ...
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Was this helpful? Yes

“Okay...”

Feb 18,2019
Minithumbup
Scott Sharples
By: 'Estevao'
Feb 18,2019
0 people found
this helpful
Since the moment I contacted the company the agent was quite polite and willing to show me the properties even at distance. He answered all the questions I had asked and was honest with regard to the fees. Taking into account I was in another ...
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Was this helpful? Yes

“Extremely helpful...”

Feb 18,2019
Minithumbup
Robyn Pelton
By: 'Talita'
Feb 18,2019
0 people found
this helpful
By the time I rented the flat, I had experienced an issue with regard to a leak in the living room. I was told by the real state agent that it would take 2 days to be sorted out but it took 20 days which spoiled my ...
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Was this helpful? Yes
By: Robyn Pelton
Feb 20, 2019
View all comments (1)
Dear Talita, Many thanks for your comment, I am pleased I could have been of assistance to you throughout your tenancy. ...

“Very friendly and professional attitude.. with a can do approach .. return with updates as promised.. open to advise on rental and legal matters...”

Feb 08,2019
Minithumbup
Nicola Tadman
By: 'Pradeep'
Feb 08,2019
0 people found
this helpful
Agents letting staff were very professional and polite in dealing with my enquiry .. professional tenants found immediately . Can do approach and good follow service ....
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Comment on agent fees
Fair
Was this helpful? Yes

“Excellent Service !!!!...”

Feb 07,2019
Minithumbup
Scott Sharples
By: 'Krina'
Feb 07,2019
0 people found
this helpful
Scott Sharples has been so helpful in the whole process, being a new landlord I didn't know what to do. He made it so simple by helping me along the way and keeping me updated. For all your lettings needs .. give him a call !!...
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Was this helpful? Yes

“Sale...”

Feb 05,2019
Minithumbup
Clive Edwards
By: 'Gilles'
Feb 05,2019
0 people found
this helpful
Both professional and friendly, dedicated, helpful and always swift to answer accurately, Clive was the perfect agent to guide me through the selling process. I am French and not bilingual so selling my flat looked like a mountain to climb. Thank to Clive it has ...
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Was this helpful? Yes

“PROPERTY LET...”

Feb 04,2019
Minithumbup
Nicola Tadman
By: 'TWIN MAPLE'
Feb 04,2019
0 people found
this helpful
WE WERE QUITE PLEASED WITH THE PROMPTNESS & EFFICIENCY AS TO HOW NICOLA WORKED IN RE-LETTING OUR PROPERTY. THE TENANT MOVED IN WITHIN A WEEK OF VIEWING THE PROPERTY. NICOLA HAS DEALT WITH OUR MATTERS PROFESSIONALLY AND WITH DUE CARE....
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Comment on agent fees
THEY ARE IN THE MARKET PLACE WITH THEIR FEES.
Was this helpful? Yes

NAEA ARLA NALS DPS TDS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
329 5 428 12 52 1 50 3 34 2

Fees

Referencing: £240.00 including VAT (Per Adult Over 18 Years)
Tenancy Agreement: £120.00 including VAT
Last updated at 20/07/2017, 12:46 PM by Ketan Tailor

Complaints Procedure

The Cameron Group is a member of The Property Ombudsman Service (TPOS) and as such we are committed to providing the highest levels of customer service to all our clients.

If you feel that we have not lived up to your expectations in any way, we would like to hear from you in order to investigate the matter.

Please direct all communication to complaints@cameron.co with reference to the appropriate person(s) you wish to raise your complaint with or via post to the “Complaints Department” at address referenced in stage three.

To ensure that your interests are safeguarded, our complaints procedure has been structured in which any raised complaints are handled; this allows us to manage any issues or concerns effectively and ensures that they are dealt with as quickly as possible.
You may find below our process for submitting complaints in relation to:

• Estate Agency
• Residential Lettings & Property Management
Residential Estate Agency - Making a Complaint

Stage One - Sales Manager
We ask that all complaints are first raised and directed to the Sales Manager of the department that you have been dealing with. The Manager will strive to resolve your complaint as soon as possible, acknowledging within five working days of receipt and ensuring an investigation will be undertaken. A Formal response will then be issued within fifteen working days

Stage Two – Sales Director
If you remain dissatisfied, you may then further your complaint in writing to the Sale Director responsible for Estate Agency operations; the Branch Manager can supply you with the details of the appropriate person. You must write to them within one month of receiving the response from the Branch Manager.
The escalation will be acknowledged within five working days of receipt and the Sales Director will work with you to try and resolve any issues raised as promptly as possible. A written response to summarise any investigations and steps taken will be sent within fifteen working days.

Stage Three – Managing Director
If you remain dissatisfied and wish to further escalate your complaint, you may write to the Managing Director within one month of a response from the Sales Director.

Your letter/email will be acknowledged within five working days of receipt and a full review of your complaint will be undertaken, including how it has been handled to date, which may include further investigations into the background of your concerns. Following the Managing Directors investigation a formal written outcome and statement will be sent to you within fifteen working days and contain the final view of the company. This will include any offer made in a written response to you, to confirm our ‘final viewpoint’ on the matter.

Nicholas Jordan MARLA MNAEA
Managing Director
Cameron House
21-23 High Street
Yiewsley
West Drayton
Middlesex
UB7 7QG

Stage Four - The Property Ombudsman
After you receive a response form the Managing Director, you may approach the Ombudsman (TPOS) if you are not satisfied with the response given. You will be directed to the TPOS in our final viewpoint, in which you can contact them via their website at http://www.tpos.co.uk.

Please note that if you do wish to contact The Property Ombudsman Service (TPOS), it is important you do so within twelve months of the date of the final viewpoint letter. It is also important to note that The Property Ombudsman Service (TPOS) will not consider your complaint until our internal complaints procedure has been exhausted.

You will receive written confirmation from the Property Ombudsman that your complaint form has been received. They will write to the branch, enclosing a copy of your complaints form, and request their file and a statement describing their version of events.

The matter will be referred to a case officer who will review the complaint together with the response from the branch and make a recommendation to the Ombudsman who will make a final decision which is binding upon the branch in question.

Residential Lettings & Property Management - Making a Complaint

Stage 1 – Senior Lettings Manager
We ask that all complaints are first raised and directed to the Senior Lettings Manager.

The Manager will strive to resolve your complaint as soon as possible, acknowledging within five working days of receipt and ensuring an investigation will be undertaken. A Formal response will then be issued within fifteen working days

Stage 2 – Head of Property Management
Should your complaint remain unresolved, you may refer it to the Head of Property Management. We request that you send a written summary of your complaint to the Head of Property Management, within one month of receiving the Senior Lettings Manager response.

They will acknowledge your complaint within five working days of receipt and provide you with a written response within fifteen working days.

Stage 3- Company Final View Point – Managing Director
If you remain dissatisfied and wish to further escalate your complaint, you may write to the Managing Director within one month of a response from the Sales Director.

Your letter will be acknowledged within five working days of receipt and a full review of your complaint will be undertaken, including how it has been handled to date, which may include further investigations into the background of your concerns. Following the Managing Directors investigation a formal written outcome and statement will be sent to you within fifteen working days and contain the final view of the company. This will include any offer made.in a written response to you, to confirm our ‘final viewpoint’ on the matter.

Nicholas Jordan MNAEA MARLA
Managing Director
Cameron House
21-23 High Street
Yiewsley
West Drayton
Middlesex
UB7 7QG

Stage 4 – The Property Ombudsman
After you receive a response form the Managing Director, you may approach the Ombudsman (TPOS) if you are not satisfied with the response given. You will be directed to the TPOS in our final viewpoint, in which you can contact them via their website at http://www.tpos.co.uk.

Please note that if you do wish to contact The Property Ombudsman Service (TPOS), it is important you do so within twelve months of the date of the final viewpoint letter. It is also important to note that The Property Ombudsman Service

(TPOS) will not consider your complaint until our internal complaints procedure has been exhausted. You will receive written confirmation from the Property Ombudsman that your complaint form has been received. They will write to the branch, enclosing a copy of your complaints form, and request their file and a statement describing their version of events. The matter will be referred to a case officer who will review the complaint together with the response from the branch and make a recommendation to the Ombudsman who will make a final decision which is binding upon the branch in question.
Last updated at 12:46 PM 20/07/2017 by Ketan Tailor

Awards won by Cameron Estate Agents

Individual Branch Awards

Uxbridge, UB8

West Drayton, UB7


Uxbridge
195 High Street, Uxbridge UB8 1LB
(482)
West Drayton
21-23 High Street, West Drayton UB7 7QG
(433)


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