• Staff picture
    Scott Sharples
  • Staff picture
    Ketan Tailor
  • Staff picture
    Clive Edwards
  • Staff picture
    Michelle Mellars
  • Staff picture
    Karolina Legowska
  • Staff picture
    Nicola Tadman
  • Staff picture
    Trent Skapetis
  • Staff picture
    Katie Robson
  • Staff picture
    Charlotte Hood
  • Staff picture
    Matthew Barseghian
  • Staff picture
    Charley Murray
  • Staff picture
    Cerys Parfitt
  • Staff picture
    Robyn Pelton
  • Staff picture
    Victoria Gibson-White
  • Staff picture
    Nicole Kennedy
Established in 1994, Cameron Estate Agents is a multi award winning, privately owned and run Sales and Lettings agency with branches in West Drayton and Uxbridge, in Middlesex.

We are the most acti
Read full description...Established in 1994, Cameron Estate Agents is a multi award winning, privately owned and run Sales and Lettings agency with branches in West Drayton and Uxbridge, in Middlesex.

We are the most active agent in the local area selling and letting at the popular Parkwest and Drayton Garden Village developments, and have a dedicated in house property management team.

We offer advice on buying, selling, letting and renting property as well as a Land and New Homes consultation.

View our corportate brochure - http://brochure.cameron-group.co.uk

“Very friendly and professional attitude.. with a can do approach .. return with updates as promised.. open to advise on rental and legal matters...”

Feb 08,2019
Minithumbup
Nicola Tadman
By: 'Pradeep'
Feb 08,2019
0 people found
this helpful
Agents letting staff were very professional and polite in dealing with my enquiry .. professional tenants found immediately . Can do approach and good follow service ....
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Comment on agent fees
Fair
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“Excellent Service !!!!...”

Feb 07,2019
Minithumbup
Scott Sharples
By: 'Krina'
Feb 07,2019
0 people found
this helpful
Scott Sharples has been so helpful in the whole process, being a new landlord I didn't know what to do. He made it so simple by helping me along the way and keeping me updated. For all your lettings needs .. give him a call !!...
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“Sale...”

Feb 05,2019
Minithumbup
Clive Edwards
By: 'Gilles'
Feb 05,2019
0 people found
this helpful
Both professional and friendly, dedicated, helpful and always swift to answer accurately, Clive was the perfect agent to guide me through the selling process. I am French and not bilingual so selling my flat looked like a mountain to climb. Thank to Clive it has ...
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“PROPERTY LET...”

Feb 04,2019
Minithumbup
Nicola Tadman
By: 'TWIN MAPLE'
Feb 04,2019
0 people found
this helpful
WE WERE QUITE PLEASED WITH THE PROMPTNESS & EFFICIENCY AS TO HOW NICOLA WORKED IN RE-LETTING OUR PROPERTY. THE TENANT MOVED IN WITHIN A WEEK OF VIEWING THE PROPERTY. NICOLA HAS DEALT WITH OUR MATTERS PROFESSIONALLY AND WITH DUE CARE....
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Comment on agent fees
THEY ARE IN THE MARKET PLACE WITH THEIR FEES.
Was this helpful? Yes

“Scott Sharples...”

Feb 01,2019
Minithumbup
Scott Sharples
Katie Robson
By: 'Russell Gilbey'
Feb 01,2019
0 people found
this helpful
Scott is always very polite and professional. Provides accurate information and delivers on promises. He is knowledgeable on his product and explains some often complicated details in an easy to understand way....
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Comment on agent fees
No one like fees, but these are, in my opinion, good value for the service provided
Was this helpful? Yes

“Professional and Reliable...”

Feb 01,2019
Minithumbup
Nicola Tadman
By: 'L Watson'
Feb 01,2019
0 people found
this helpful
Camerons have acted as letting agents for my flat for some 16 years. I have always found them a pleasure to do business with. They market my property effectively, new tenants are found promptly and invoicing is handled in an exemplary fashion. Camerons are keen to ...
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Comment on agent fees
Cameron's fees are competitive with other top Estate Agents
Was this helpful? Yes
By: nicola tadman
Feb 01, 2019
View all comments (1)
Thank you for your kind words Lorraine, your repeated business is highly valued. ...

“Reliable...”

Jan 31,2019
Minithumbup
Scott Sharples
By: 'L Chan'
Jan 31,2019
0 people found
this helpful
I have been a client of Cameron for a few years, Scott has been great, contributing to the management and rental of my property with true professionalism. I can trust his judgement and expertise without question. He is someone who believes in keeping customers satisfied ...
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Was this helpful? Yes

“Letting agent...”

Jan 29,2019
Minithumbup
Scott Sharples
Katie Robson
By: 'Landlord of a flat in Uxbridge'
Jan 29,2019
0 people found
this helpful
Scott was very helpful and responsible keeping us constantly updated with progress on letting our property in Uxbridge. We are very pleased with all the services provided by Cameron to date and hope to be working with them on a long term basis....
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Comment on agent fees
Negotiated a good fee with the agent on a full management basis. However some of the add on fees such as securing the Tenants' Deposit is on the high side.
Was this helpful? Yes

“Scott Sharples...”

Jan 27,2019
Minithumbup
By: 'Mrs Saeed'
Jan 27,2019
0 people found
this helpful
I have excellent experience with Mr Scott Sharples, He is helpful with good experience to support me and give me a good suggestion for flat to suit my situation....
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Comment on agent fees
Good
Was this helpful? Yes

“Scott is the Man!...”

Jan 26,2019
Minithumbup
Scott Sharples
By: 'R Chana'
Jan 26,2019
0 people found
this helpful
Scott has been brilliant at getting the flat on the market and rented with great professionalism and efficiently at a great price. He has been readily available and is easy to contact and work with. Friendly and approachable....
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Comment on agent fees
Very reasonable fee structure.
Was this helpful? Yes

“Consistently excellent service...”

Jan 24,2019
Minithumbup
Ketan Tailor
By: 'Shailesh'
Jan 24,2019
0 people found
this helpful
Ketan Tailor continues to deliver good tenants on third year running (consistency). Excellent service - rapid response to open items / issues, Good guidance on valuation and timeline, and excellent value for money. Cameron has a great letting management team....
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Comment on agent fees
Good compatative fees
Was this helpful? Yes

“Satisfied...”

Jan 23,2019
Minithumbup
Scott Sharples
By: 'ZU'
Jan 23,2019
0 people found
this helpful
Persistent and allowed for rental application to be competed as fast as possible due to situation, overall happy with the service...
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Comment on agent fees
Good
Was this helpful? Yes

“21 Roxborough House...”

Jan 21,2019
Minithumbup
By: 'Janette'
Jan 21,2019
0 people found
this helpful
Very professional and attentive! Ryan has been very patient with us and ensured that as a first time buyer, I am well taken care of....
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Was this helpful? Yes

“Excellent...”

Jan 15,2019
Minithumbup
Nicola Tadman
By: 'Reem'
Jan 15,2019
0 people found
this helpful
Very cooperative and quick to reply, Nicola has been very helpful and information. It was very easy gaining knowledge on all the properties and she helped me find an apartment very quickly and smoothly....
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“Professional & helpful service...”

Jan 14,2019
Minithumbup
Ketan Tailor
By: 'Nigel'
Jan 14,2019
0 people found
this helpful
Ketan and Cameron's have provided excellent service in finding me tenants and I would highly recommend. Ketan has always been very helpful and professional, kept me well informed, and found me tenants quickly at the rent advertised. Will continue to use his and Cameron's services...
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Comment on agent fees
Reasonable and competitive
Was this helpful? Yes

“Nathan Davis...”

Jan 08,2019
Minithumbup
By: 'Lee Baker'
Jan 08,2019
0 people found
this helpful
When I unexpectedly found out I would needed to relocate from my family home within a month I was introduced to Nathan. If it wasn't for his complete professionalism at every stage of our relocation I don't think we would have found the perfect new ...
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Comment on agent fees
Good
Was this helpful? Yes

“Excellent Service...”

Jan 05,2019
Minithumbup
Matthew Barseghian
By: 'Steve THFC'
Jan 05,2019
0 people found
this helpful
Matthew was extremely professional and his knowledge of the local area was extremely valuable. Matthew was extremely supportive during the purchase process and kept in regular contact during the process. I would certainly recommend the services of Matthew and Cameron's to any perspective home buyer....
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Comment on agent fees
Not applicable
Was this helpful? Yes

“Good Guys...”

Jan 03,2019
Minithumbup
Nicola Tadman
By: 'RJW'
Jan 03,2019
0 people found
this helpful
Have used Camerons for over 10 years - good strait forward people to deal with, honest. and efficient - what more could you ask for?...
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Was this helpful? Yes

“Awful, bad and not worth the money...”

Jan 02,2019
Minithumbdown
By: 'Kanishka Kuniyal'
Jan 02,2019
1 people found
this helpful
Not helpful, very unprofessional and highly money-minded. Cameron does not care about their clients, i was given half information, the house i moved in wasn't even clean and they told me to pay for a hotel myself instead of asking the agency to get a ...
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Comment on agent fees
Bad
Was this helpful? Yes
By: Scott Sharples
Jan 03, 2019
View all comments (1)
Dear Kanishka Kuniyal, Thank you for review. Whilst we take your comments into account, the cleaning of the property was conducted prior to your move-in and you were not satisfied. Once you highlighted the outstanding cleaning issues, this was arranged immediately and conducted on the same day. If you wish to make a formal complaint please follow our complaints procedure which is outlined on our website. Thank you. ...

“NOORMAHOMED...”

Dec 27,2018
Minithumbup
By: 'MAHOMED'
Dec 27,2018
0 people found
this helpful
ABSOLUTE 7 STAR BEEN WITH THEM 7 YEARS NOW!!! JUST ABSOLUTELY HASSLE FREE PROFESSIONAL AND ALL IS TAKEN CARE FOR ME FOR ALL PROPERTIES...
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Comment on agent fees
GOID
Was this helpful? Yes

“Managed Letting...”

Dec 15,2018
Minithumbup
Charley Murray
Nicole Kennedy
By: 'Priya'
Dec 15,2018
0 people found
this helpful
We have been very impressed with the excellent service. The team have been helpful and always quick to respond. Thank you!...
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Was this helpful? Yes

“Great experience...”

Dec 11,2018
Minithumbup
Clive Edwards
Charlotte Hood
By: 'Martusiakr'
Dec 11,2018
0 people found
this helpful
Cameron estate agents are pleasure to work with, they made overall experience very smooth, moving house can be very stressful but they were very helpful throughout the entire process...
read full review
Comment on agent fees
Fees were very competitive
Was this helpful? Yes

“Customer facing service...”

Dec 05,2018
Minithumbup
By: 'Kiran vadgama'
Dec 05,2018
0 people found
this helpful
I have found Anna excellent in dealing with issues on my property. She is prompt, gets the tradesmen in, and communicates with me seamlessly. Highly recommended....
read full review
Comment on agent fees
Agent fees are in line with the level of service
Was this helpful? Yes

“Ketan delivers...”

Dec 05,2018
Minithumbup
Ketan Tailor
By: 'Dominic'
Dec 05,2018
0 people found
this helpful
So I needed 15 flats asap as another estate agent had let me down. From the very off Ketan dealt with me in an orderly and professional manner. So impressed with not only his general local knowledge but his ability to get me a great deal ...
read full review
Comment on agent fees
fair and clear
Was this helpful? Yes
By: Ketan Tailor
Dec 06, 2018
View all comments (1)
Thank you for the comments and we got there in the end. ...

“So far.......”

Nov 30,2018
Minithumbup
Katie Robson
Scott Sharples
By: 'Thomas'
Nov 30,2018
0 people found
this helpful
I've grown very cynical dealing with estate agents and property managers. And it is difficult dealing with them if you don't know whether you can trust them, particularly in my case because I am living away from the UK. I recently hired the Cameron's agency ...
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Comment on agent fees
Later.
Was this helpful? Yes

“Customer service...”

Nov 29,2018
Minithumbup
Ketan Tailor
By: 'Mumtaz'
Nov 29,2018
0 people found
this helpful
Excellent service from Keton Extremely professional,efficient, always contactable Very polite and goes well beyond to make our experience a good one A great team too, at the branch...
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Comment on agent fees
Good
Was this helpful? Yes
By: Ketan Tailor
Nov 29, 2018
View all comments (1)
We finally got there and I am pleased to see all went well with the tenant moving in. ...

“Great service as ever...”

Nov 29,2018
Minithumbdown
Karolina Legowska
Michelle Mellars
By: 'PA'
Nov 29,2018
0 people found
this helpful
Used Cameron for many years and always provide a great service. Take away all of the hassle associated with lettings....
read full review
Was this helpful? Yes

“Fantastic experience...”

Nov 26,2018
Minithumbup
Katie Robson
By: 'Marco'
Nov 26,2018
0 people found
this helpful
It was a fantastic experience working with Katie, who responded promptly to all my queries and questions. Katie was a great help all the way through the process....
read full review
Comment on agent fees
Agent fees I believe were good.
Was this helpful? Yes

“Very Easy and fast...”

Nov 22,2018
Minithumbup
Katie Robson
By: 'Mory'
Nov 22,2018
0 people found
this helpful
Great customer service. Always responsive and very friendly. very happy with my new house. Katie has been very nice and helpful....
read full review
Comment on agent fees
Good
Was this helpful? Yes

“Sale of flat...”

Nov 19,2018
Minithumbup
Matthew Barseghian
Charlotte Hood
By: 'SL'
Nov 19,2018
0 people found
this helpful
Hi , just a few words to say thanks to Charlotte for pushing the sale of my mothers flat over the line. After the first buyer turned out to be less than genuine, thankfully another one was on the books. Charlotte encouraged both solicitors to keep ...
read full review
Comment on agent fees
Average
Was this helpful? Yes

NAEA ARLA NALS DPS TDS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
320 5 420 12 50 1 48 3 29 2

Fees

Referencing: £240.00 including VAT (Per Adult Over 18 Years)
Tenancy Agreement: £120.00 including VAT
Last updated at 20/07/2017, 12:46 PM by Ketan Tailor

Complaints Procedure

The Cameron Group is a member of The Property Ombudsman Service (TPOS) and as such we are committed to providing the highest levels of customer service to all our clients.

If you feel that we have not lived up to your expectations in any way, we would like to hear from you in order to investigate the matter.

Please direct all communication to complaints@cameron.co with reference to the appropriate person(s) you wish to raise your complaint with or via post to the “Complaints Department” at address referenced in stage three.

To ensure that your interests are safeguarded, our complaints procedure has been structured in which any raised complaints are handled; this allows us to manage any issues or concerns effectively and ensures that they are dealt with as quickly as possible.
You may find below our process for submitting complaints in relation to:

• Estate Agency
• Residential Lettings & Property Management
Residential Estate Agency - Making a Complaint

Stage One - Sales Manager
We ask that all complaints are first raised and directed to the Sales Manager of the department that you have been dealing with. The Manager will strive to resolve your complaint as soon as possible, acknowledging within five working days of receipt and ensuring an investigation will be undertaken. A Formal response will then be issued within fifteen working days

Stage Two – Sales Director
If you remain dissatisfied, you may then further your complaint in writing to the Sale Director responsible for Estate Agency operations; the Branch Manager can supply you with the details of the appropriate person. You must write to them within one month of receiving the response from the Branch Manager.
The escalation will be acknowledged within five working days of receipt and the Sales Director will work with you to try and resolve any issues raised as promptly as possible. A written response to summarise any investigations and steps taken will be sent within fifteen working days.

Stage Three – Managing Director
If you remain dissatisfied and wish to further escalate your complaint, you may write to the Managing Director within one month of a response from the Sales Director.

Your letter/email will be acknowledged within five working days of receipt and a full review of your complaint will be undertaken, including how it has been handled to date, which may include further investigations into the background of your concerns. Following the Managing Directors investigation a formal written outcome and statement will be sent to you within fifteen working days and contain the final view of the company. This will include any offer made in a written response to you, to confirm our ‘final viewpoint’ on the matter.

Nicholas Jordan MARLA MNAEA
Managing Director
Cameron House
21-23 High Street
Yiewsley
West Drayton
Middlesex
UB7 7QG

Stage Four - The Property Ombudsman
After you receive a response form the Managing Director, you may approach the Ombudsman (TPOS) if you are not satisfied with the response given. You will be directed to the TPOS in our final viewpoint, in which you can contact them via their website at http://www.tpos.co.uk.

Please note that if you do wish to contact The Property Ombudsman Service (TPOS), it is important you do so within twelve months of the date of the final viewpoint letter. It is also important to note that The Property Ombudsman Service (TPOS) will not consider your complaint until our internal complaints procedure has been exhausted.

You will receive written confirmation from the Property Ombudsman that your complaint form has been received. They will write to the branch, enclosing a copy of your complaints form, and request their file and a statement describing their version of events.

The matter will be referred to a case officer who will review the complaint together with the response from the branch and make a recommendation to the Ombudsman who will make a final decision which is binding upon the branch in question.

Residential Lettings & Property Management - Making a Complaint

Stage 1 – Senior Lettings Manager
We ask that all complaints are first raised and directed to the Senior Lettings Manager.

The Manager will strive to resolve your complaint as soon as possible, acknowledging within five working days of receipt and ensuring an investigation will be undertaken. A Formal response will then be issued within fifteen working days

Stage 2 – Head of Property Management
Should your complaint remain unresolved, you may refer it to the Head of Property Management. We request that you send a written summary of your complaint to the Head of Property Management, within one month of receiving the Senior Lettings Manager response.

They will acknowledge your complaint within five working days of receipt and provide you with a written response within fifteen working days.

Stage 3- Company Final View Point – Managing Director
If you remain dissatisfied and wish to further escalate your complaint, you may write to the Managing Director within one month of a response from the Sales Director.

Your letter will be acknowledged within five working days of receipt and a full review of your complaint will be undertaken, including how it has been handled to date, which may include further investigations into the background of your concerns. Following the Managing Directors investigation a formal written outcome and statement will be sent to you within fifteen working days and contain the final view of the company. This will include any offer made.in a written response to you, to confirm our ‘final viewpoint’ on the matter.

Nicholas Jordan MNAEA MARLA
Managing Director
Cameron House
21-23 High Street
Yiewsley
West Drayton
Middlesex
UB7 7QG

Stage 4 – The Property Ombudsman
After you receive a response form the Managing Director, you may approach the Ombudsman (TPOS) if you are not satisfied with the response given. You will be directed to the TPOS in our final viewpoint, in which you can contact them via their website at http://www.tpos.co.uk.

Please note that if you do wish to contact The Property Ombudsman Service (TPOS), it is important you do so within twelve months of the date of the final viewpoint letter. It is also important to note that The Property Ombudsman Service

(TPOS) will not consider your complaint until our internal complaints procedure has been exhausted. You will receive written confirmation from the Property Ombudsman that your complaint form has been received. They will write to the branch, enclosing a copy of your complaints form, and request their file and a statement describing their version of events. The matter will be referred to a case officer who will review the complaint together with the response from the branch and make a recommendation to the Ombudsman who will make a final decision which is binding upon the branch in question.
Last updated at 12:46 PM 20/07/2017 by Ketan Tailor

Awards won by Cameron Estate Agents

Individual Branch Awards

Uxbridge, UB8

West Drayton, UB7


Uxbridge
195 High Street, Uxbridge UB8 1LB
(469)
West Drayton
21-23 High Street, West Drayton UB7 7QG
(420)


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