• Staff picture
    Scott Sharples
  • Staff picture
    Ketan Tailor
  • Staff picture
    Clive Edwards
  • Staff picture
    Michelle Mellars
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    Karolina Legowska
  • Staff picture
    Nicola Tadman
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    Nathan Davis
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    Trent Skapetis
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    Katie Robson
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    Ryan Anderson
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    Charlotte Hood
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    Matthew Barseghian
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    Charley Murray
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    Patrick Meredith
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    Cerys Parfitt
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    Robyn Pelton
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    Victoria Gibson-White
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    Nicole Kennedy
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Established in 1994, Cameron Estate Agents is a multi award winning, privately owned and run Sales and Lettings agency with branches in West Drayton and Uxbridge, in Middlesex.

We are the most acti
Read full description...Established in 1994, Cameron Estate Agents is a multi award winning, privately owned and run Sales and Lettings agency with branches in West Drayton and Uxbridge, in Middlesex.

We are the most active agent in the local area selling and letting at the popular Parkwest and Drayton Garden Village developments, and have a dedicated in house property management team.

We offer advice on buying, selling, letting and renting property as well as a Land and New Homes consultation.

View our corportate brochure - http://brochure.cameron-group.co.uk

“Managed Letting...”

Dec 15,2018
Minithumbup
Charley Murray
Nicole Kennedy
By: 'Priya'
Dec 15,2018
0 people found
this helpful
We have been very impressed with the excellent service. The team have been helpful and always quick to respond. Thank you!...
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“Great experience...”

Dec 11,2018
Minithumbup
Clive Edwards
Charlotte Hood
By: 'Martusiakr'
Dec 11,2018
0 people found
this helpful
Cameron estate agents are pleasure to work with, they made overall experience very smooth, moving house can be very stressful but they were very helpful throughout the entire process...
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Comment on agent fees
Fees were very competitive
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“Customer facing service...”

Dec 05,2018
Minithumbup
By: 'Kiran vadgama'
Dec 05,2018
0 people found
this helpful
I have found Anna excellent in dealing with issues on my property. She is prompt, gets the tradesmen in, and communicates with me seamlessly. Highly recommended....
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Comment on agent fees
Agent fees are in line with the level of service
Was this helpful? Yes

“Ketan delivers...”

Dec 05,2018
Minithumbup
Ketan Tailor
By: 'Dominic'
Dec 05,2018
0 people found
this helpful
So I needed 15 flats asap as another estate agent had let me down. From the very off Ketan dealt with me in an orderly and professional manner. So impressed with not only his general local knowledge but his ability to get me a great deal ...
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Comment on agent fees
fair and clear
Was this helpful? Yes
By: Ketan Tailor
Dec 06, 2018
View all comments (1)
Thank you for the comments and we got there in the end. ...

“So far.......”

Nov 30,2018
Minithumbup
Katie Robson
Scott Sharples
By: 'Thomas'
Nov 30,2018
0 people found
this helpful
I've grown very cynical dealing with estate agents and property managers. And it is difficult dealing with them if you don't know whether you can trust them, particularly in my case because I am living away from the UK. I recently hired the ...
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Comment on agent fees
Later.
Was this helpful? Yes

“Customer service...”

Nov 29,2018
Minithumbup
Ketan Tailor
By: 'Mumtaz'
Nov 29,2018
0 people found
this helpful
Excellent service from Keton Extremely professional,efficient, always contactable Very polite and goes well beyond to make our experience a good one A great team too, at the branch...
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Comment on agent fees
Good
Was this helpful? Yes
By: Ketan Tailor
Nov 29, 2018
View all comments (1)
We finally got there and I am pleased to see all went well with the tenant moving in. ...

“Great service as ever...”

Nov 29,2018
Minithumbdown
Karolina Legowska
Michelle Mellars
By: 'PA'
Nov 29,2018
0 people found
this helpful
Used Cameron for many years and always provide a great service. Take away all of the hassle associated with lettings....
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“Fantastic experience...”

Nov 26,2018
Minithumbup
Katie Robson
By: 'Marco'
Nov 26,2018
0 people found
this helpful
It was a fantastic experience working with Katie, who responded promptly to all my queries and questions. Katie was a great help all the way through the process....
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Comment on agent fees
Agent fees I believe were good.
Was this helpful? Yes

“Very Easy and fast...”

Nov 22,2018
Minithumbup
Katie Robson
By: 'Mory'
Nov 22,2018
0 people found
this helpful
Great customer service. Always responsive and very friendly. very happy with my new house. Katie has been very nice and helpful....
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Comment on agent fees
Good
Was this helpful? Yes

“Sale of flat...”

Nov 19,2018
Minithumbup
Matthew Barseghian
Charlotte Hood
By: 'SL'
Nov 19,2018
0 people found
this helpful
Hi , just a few words to say thanks to Charlotte for pushing the sale of my mothers flat over the line. After the first buyer turned out to be less than genuine, thankfully another one was on the books. Charlotte encouraged both solicitors to keep ...
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Comment on agent fees
Average
Was this helpful? Yes

“Prompt and efficient...”

Nov 19,2018
Minithumbup
Nathan Davis
Nicola Tadman
By: 'Emanuela Rusu'
Nov 19,2018
0 people found
this helpful
Nicola has been a great agent. Quick and efficient with all my queries. Always professional and helpful. Thank you for helping me find my dream flat!...
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Comment on agent fees
Good
Was this helpful? Yes
By: Emanuela
Nov 20, 2018
View all comments (1)
Emanuela, thank you for your kind words, wishing you all the best in your new home! ...

“Very good...”

Nov 15,2018
Minithumbdown
Nathan Davis
By: 'Wang'
Nov 15,2018
0 people found
this helpful
Very good agent. Thank you for your all your help. Helped me move in to a brand new property thank you....
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“Perfect...”

Nov 13,2018
Minithumbup
Scott Sharples
By: 'Yu'
Nov 13,2018
0 people found
this helpful
I'm happy with Cameron's agent, and they all have great options. Scott recommended great accommodation, great service and experience....
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Comment on agent fees
good fees。
Was this helpful? Yes
By: Scott Sharples
Nov 15, 2018
View all comments (1)
Thank you very much Yu. If I can be of any further assistance please pop in and see me at the office. ...

“Sale of property...”

Nov 13,2018
Minithumbup
Matthew Barseghian
Charlotte Hood
By: 'Sue Anderson'
Nov 13,2018
0 people found
this helpful
We had a bumpy start as we sold the house before it went on the market but the buyer went on the missing list so we were left disheartened that so much time had been wasted . However Matt assured us that he was determined to ...
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Comment on agent fees
Fees were extremely competitive
Was this helpful? Yes

“Highly Recommend...”

Nov 12,2018
Minithumbup
Scott Sharples
By: 'Watson/Sousa'
Nov 12,2018
0 people found
this helpful
Cameron's Letting Agent responded to our internet enquiry and proved highly effective in achieving a fast result on finding a suitable tenant. We thank the agent's representative Scott who always gave prompt and courteous attention and was always on time for meetings, giving ...
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Comment on agent fees
The fees put forward were competitive and acceptable.
Was this helpful? Yes

“professional and Great customer service...”

Nov 10,2018
Minithumbup
Nathan Davis
Nicola Tadman
By: 'Ali'
Nov 10,2018
0 people found
this helpful
Nathan and Nicola were very professional during the process of finding a tenant for our flat. Also, I would like to mention Scott Sharples for his exceptional and great customer service....
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Comment on agent fees
Good
Was this helpful? Yes

“Mrs June Brown...”

Nov 08,2018
Minithumbup
Scott Sharples
By: 'Happy customer'
Nov 08,2018
0 people found
this helpful
Positive and professional approach. A pleasant deposition and un hurried and considered advice. A knowledgeable insight to the property and market. Scott has a very smart appearance...
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Comment on agent fees
Less competitive than some of the other local agents.
Was this helpful? Yes

“Overall experience is good....”

Nov 04,2018
Minithumbup
Nathan Davis
By: 'Rajaram'
Nov 04,2018
0 people found
this helpful
Right from the property searching till agreement signing, Nathan was very responsive. Overall satisfied with the support. Keep up the good work....
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“Great...”

Nov 01,2018
Minithumbup
Nathan Davis
By: 'Omer'
Nov 01,2018
0 people found
this helpful
Fantastic and prompt service received from Nathan and the whole Cameron team. Never have to think about my property. Keep up the good work. Cheers...
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Comment on agent fees
Competitive
Was this helpful? Yes

“Very Helpful With Insurance Claim...”

Nov 01,2018
Minithumbup
Charley Murray
By: 'Gordon'
Nov 01,2018
0 people found
this helpful
I recently suffered water leaking into my flat let from the property above and had to claim my landlord insurance for repairs and expenses. Charley was my property manager and she dealt directly with the insurance company to sort out my claim. I had minimum ...
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Comment on agent fees
No Comment
Was this helpful? Yes

“Service and support...”

Nov 01,2018
Minithumbup
Nathan Davis
By: 'Olly'
Nov 01,2018
0 people found
this helpful
Great attentiveness service and provides wonderful support with thorough follow up. Queries replied effectively and very polite and caring on customer service....
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Comment on agent fees
Don't know whether I could achieve a better rate elsewhere, but is happy with what I'm getting now.
Was this helpful? Yes

“Rapid reponces...”

Oct 30,2018
Minithumbup
Nathan Davis
By: 'Ibrahim'
Oct 30,2018
0 people found
this helpful
The agent was very friendly, i got a rapid responce to all my questions through my emails, he made sure i was comfortable with the apartment....
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Was this helpful? Yes
By: Nathan Davis
Oct 30, 2018
View all comments (1)
Hi Ibrahim, I am glad i was able to help you into your new home! ...

“He was very helpful...”

Oct 30,2018
Minithumbup
Nathan Davis
By: 'Arun'
Oct 30,2018
0 people found
this helpful
Nathan was very helpful overall from viewing till contract closure. He was always polite in responding to queries whenever asked....
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Was this helpful? Yes
By: Nathan Davis
Oct 30, 2018
View all comments (1)
Hi Arun, Was a pleasure dealing with you from start to finish! If you have any of your colleagues looking to rent in the local area do not hesitate in giving them my contact details! ...

“An Effective Service...”

Oct 30,2018
Minithumbup
Scott Sharples
By: 'Alex'
Oct 30,2018
0 people found
this helpful
The letting agency promptly responded to my interest in the flat (not every agency I contacted did this). The member of staff who dealt with me was courteous and flexible with respect to arranging a viewing. This viewing was conducted in an unhurried manner and ...
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Comment on agent fees
The fees were higher than I had expected. However, I understand that London is more expensive than the rest of the UK with regards to housing.
Was this helpful? Yes

“South Africa...”

Oct 29,2018
Minithumbup
Nathan Davis
By: 'Cape Town'
Oct 29,2018
0 people found
this helpful
I have now dealt with the above for close on 15 months. I have always found them to be pleasant, efficient and willing to help. Living in Cape Town makes it imperative that all is done correctly without my input...
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Comment on agent fees
Fair
Was this helpful? Yes
By: Nathan Davis
Oct 30, 2018
View all comments (1)
Your repeated business is valued highly, hopefully we can carry on providing a 5 star service for many years to come! ...

“Ease of doing business...”

Oct 28,2018
Minithumbup
Nathan Davis
By: 'Yousef'
Oct 28,2018
0 people found
this helpful
Seamless interaction, all queries promptly answered, all documentation needed explained thoroughly, from start to finish Nathan provided exemplary service, in summary a pleasurable experience....
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Comment on agent fees
Good
Was this helpful? Yes
By: Nathan Davis
Oct 30, 2018
View all comments (1)
Hi Yousef, I hope you have settled in well, if you need anything you know where i am! ...

“Professional customer care...”

Oct 26,2018
Minithumbup
Charlotte Hood
Matthew Barseghian
By: 'Jez Blakeley'
Oct 26,2018
0 people found
this helpful
Matt and Charlotte have made a stressful situation , selling a house, relatively pain free. Keeping us informed at all stages and providing a voice of calm when required....
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Comment on agent fees
Agreed in advance a fair price for the effort and input
Was this helpful? Yes

“Professional, reliable, brilliant....”

Oct 26,2018
Minithumbup
Nathan Davis
By: 'G Murphy'
Oct 26,2018
0 people found
this helpful
Following a series of fall throughs and stressful experiences with trying to find a property to rent with other agents, Nathan was brilliant and completely put us at ease. From the start, he was quick and efficient in organising our viewings. He allowed us to ...
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Comment on agent fees
Fees were as we expected for the market
Was this helpful? Yes
By: Nathan Davis
Oct 30, 2018
View all comments (1)
Hi Gemma, Thank you for such kind words! If i can be of any further assistance give me a call. ...

“Very helpful and responsive...”

Oct 19,2018
Minithumbup
Ketan Tailor
By: 'Jay S'
Oct 19,2018
0 people found
this helpful
My experience with Cameron and in particular Ketan Tailor is very positive. He has helped with the rental of our flat and has responded quickly to our queries and kept us informed on progress on the negotiations. I would recommend him highly....
read full review
Comment on agent fees
I have had an excellent deal on fees.
Was this helpful? Yes
By: Ketan Tailor
Oct 30, 2018
View all comments (1)
Dear Jay, I am pleased all worked out and that we were able to finalise the deal so quickly. ...

“Very competent...”

Oct 19,2018
Minithumbup
Charlotte Hood
By: 'Sarah P'
Oct 19,2018
0 people found
this helpful
Thank you very much to Charlotte for helping us resolve an outstanding issue with our new build flat just prior to completion. She turned around a problem in very quick time and helped us all come to a satisfactory negotiated outcome which enabled us then ...
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Comment on agent fees
not applicable
Was this helpful? Yes

NAEA ARLA NALS DPS TDS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
308 5 416 11 49 1 46 3 29 2

Fees

Referencing: £240.00 including VAT (Per Adult Over 18 Years)
Tenancy Agreement: £120.00 including VAT
Last updated at 20/07/2017, 12:46 PM by Ketan Tailor

Complaints Procedure

The Cameron Group is a member of The Property Ombudsman Service (TPOS) and as such we are committed to providing the highest levels of customer service to all our clients.

If you feel that we have not lived up to your expectations in any way, we would like to hear from you in order to investigate the matter.

Please direct all communication to complaints@cameron.co with reference to the appropriate person(s) you wish to raise your complaint with or via post to the “Complaints Department” at address referenced in stage three.

To ensure that your interests are safeguarded, our complaints procedure has been structured in which any raised complaints are handled; this allows us to manage any issues or concerns effectively and ensures that they are dealt with as quickly as possible.
You may find below our process for submitting complaints in relation to:

• Estate Agency
• Residential Lettings & Property Management
Residential Estate Agency - Making a Complaint

Stage One - Sales Manager
We ask that all complaints are first raised and directed to the Sales Manager of the department that you have been dealing with. The Manager will strive to resolve your complaint as soon as possible, acknowledging within five working days of receipt and ensuring an investigation will be undertaken. A Formal response will then be issued within fifteen working days

Stage Two – Sales Director
If you remain dissatisfied, you may then further your complaint in writing to the Sale Director responsible for Estate Agency operations; the Branch Manager can supply you with the details of the appropriate person. You must write to them within one month of receiving the response from the Branch Manager.
The escalation will be acknowledged within five working days of receipt and the Sales Director will work with you to try and resolve any issues raised as promptly as possible. A written response to summarise any investigations and steps taken will be sent within fifteen working days.

Stage Three – Managing Director
If you remain dissatisfied and wish to further escalate your complaint, you may write to the Managing Director within one month of a response from the Sales Director.

Your letter/email will be acknowledged within five working days of receipt and a full review of your complaint will be undertaken, including how it has been handled to date, which may include further investigations into the background of your concerns. Following the Managing Directors investigation a formal written outcome and statement will be sent to you within fifteen working days and contain the final view of the company. This will include any offer made in a written response to you, to confirm our ‘final viewpoint’ on the matter.

Nicholas Jordan MARLA MNAEA
Managing Director
Cameron House
21-23 High Street
Yiewsley
West Drayton
Middlesex
UB7 7QG

Stage Four - The Property Ombudsman
After you receive a response form the Managing Director, you may approach the Ombudsman (TPOS) if you are not satisfied with the response given. You will be directed to the TPOS in our final viewpoint, in which you can contact them via their website at http://www.tpos.co.uk.

Please note that if you do wish to contact The Property Ombudsman Service (TPOS), it is important you do so within twelve months of the date of the final viewpoint letter. It is also important to note that The Property Ombudsman Service (TPOS) will not consider your complaint until our internal complaints procedure has been exhausted.

You will receive written confirmation from the Property Ombudsman that your complaint form has been received. They will write to the branch, enclosing a copy of your complaints form, and request their file and a statement describing their version of events.

The matter will be referred to a case officer who will review the complaint together with the response from the branch and make a recommendation to the Ombudsman who will make a final decision which is binding upon the branch in question.

Residential Lettings & Property Management - Making a Complaint

Stage 1 – Senior Lettings Manager
We ask that all complaints are first raised and directed to the Senior Lettings Manager.

The Manager will strive to resolve your complaint as soon as possible, acknowledging within five working days of receipt and ensuring an investigation will be undertaken. A Formal response will then be issued within fifteen working days

Stage 2 – Head of Property Management
Should your complaint remain unresolved, you may refer it to the Head of Property Management. We request that you send a written summary of your complaint to the Head of Property Management, within one month of receiving the Senior Lettings Manager response.

They will acknowledge your complaint within five working days of receipt and provide you with a written response within fifteen working days.

Stage 3- Company Final View Point – Managing Director
If you remain dissatisfied and wish to further escalate your complaint, you may write to the Managing Director within one month of a response from the Sales Director.

Your letter will be acknowledged within five working days of receipt and a full review of your complaint will be undertaken, including how it has been handled to date, which may include further investigations into the background of your concerns. Following the Managing Directors investigation a formal written outcome and statement will be sent to you within fifteen working days and contain the final view of the company. This will include any offer made.in a written response to you, to confirm our ‘final viewpoint’ on the matter.

Nicholas Jordan MNAEA MARLA
Managing Director
Cameron House
21-23 High Street
Yiewsley
West Drayton
Middlesex
UB7 7QG

Stage 4 – The Property Ombudsman
After you receive a response form the Managing Director, you may approach the Ombudsman (TPOS) if you are not satisfied with the response given. You will be directed to the TPOS in our final viewpoint, in which you can contact them via their website at http://www.tpos.co.uk.

Please note that if you do wish to contact The Property Ombudsman Service (TPOS), it is important you do so within twelve months of the date of the final viewpoint letter. It is also important to note that The Property Ombudsman Service

(TPOS) will not consider your complaint until our internal complaints procedure has been exhausted. You will receive written confirmation from the Property Ombudsman that your complaint form has been received. They will write to the branch, enclosing a copy of your complaints form, and request their file and a statement describing their version of events. The matter will be referred to a case officer who will review the complaint together with the response from the branch and make a recommendation to the Ombudsman who will make a final decision which is binding upon the branch in question.
Last updated at 12:46 PM 20/07/2017 by Ketan Tailor

Awards won by Cameron Estate Agents

Individual Branch Awards

Uxbridge, UB8

West Drayton, UB7


Uxbridge
195 High Street, Uxbridge UB8 1LB
(458)
West Drayton
21-23 High Street, West Drayton UB7 7QG
(410)


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