Cameron Estate Agents
4.8/5, 942 reviews
98% recommended
94% sales valuation accuracy
99% sales fee satisfaction
91% lettings valuation accuracy
95% lettings fee satisfaction
Established in 1994, Cameron Estate Agents is a multi award winning, privately owned and run Sales and Lettings agency with branches in West Drayton and Uxbridge, in Middlesex.We are the most active agent in the local area selling and letting at the popular Parkwest and Drayton Garden Village developments, and ... show more Established in 1994, Cameron Estate Agents is a multi award winning, privately owned and run Sales and Lettings agency with branches in West Drayton and Uxbridge, in Middlesex.

We are the most active agent in the local area selling and letting at the popular Parkwest and Drayton Garden Village developments, and have a dedicated in house property management team.

We offer advice on buying, selling, letting and renting property as well as a Land and New Homes consultation.

View our corportate brochure - http://brochure.cameron-group.co.uk

...left to get your reviews in for the
2019 Estate & Letting Agent Awards


Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 94% 99% £195,000 £2,920,000
Lettings 91% 95% £450 £3,100
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
342 5 439 12 52 1 51 3 35 2
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Cameron Estate Agents Branches (view all 2)

“Nicola and Ketan are professional in handling......”

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Aug 23,2019
Minithumbup
Nicola Tadman
Karolina Legowska
By: 'Y Yap'
Aug 23,2019
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Nicola and Ketan are professional in handling all my queries relating to letting of my property. They kept me informed of the viewings and also progress on a timely basis. I have also noted Karolina because i have spoken to her a few times in ...
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“efficient...”

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Aug 22,2019
Minithumbup
Ketan Tailor
By: 'Connor Michael jordan'
Aug 22,2019
0 people found
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Ketan was very helpful and efficient with any queries and really made this experience as stress free as possible. Thank you....
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“Very effecient and professional. Have been de......”

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Aug 21,2019
Minithumbup
Ketan Tailor
Nicola Tadman
By: 'Bhavisha Vaidya'
Aug 21,2019
0 people found
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Very effecient and professional. Have been dealing with Ketan for a few years and he is very helpful and attentive....
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“Everything was excellent all the way from beg......”

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Aug 20,2019
Minithumbup
Katie Robson
By: 'Mohammed Ali Al Lawati'
Aug 20,2019
0 people found
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Everything was excellent all the way from beginning until the end. I wish the company and staff all the best and sure I will encourage my friends who would like to study abroad to deal with Cameron company. Thank you...
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“Excellent service from Katie at the Uxbridge ......”

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Aug 19,2019
Minithumbup
Katie Robson
By: 'John Briggs'
Aug 19,2019
0 people found
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Excellent service from Katie at the Uxbridge office, nothing was left un-answered, allowed multiple visits of varying apartments until the right one was found. Always on time for every viewing & replied to all queries & questions...
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“Everyone at Cameron's could not have been mor......”

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Aug 16,2019
Minithumbup
By: 'Adam'
Aug 16,2019
0 people found
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Everyone at Cameron's could not have been more helpful with special thanks to Scott from r his advice and help....
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“Cameron did find me my first tenant at an exc......”

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Aug 06,2019
Minithumbup
Katie Robson
Scott Sharples
By: 'Orsolya'
Aug 06,2019
0 people found
this helpful
Cameron did find me my first tenant at an exceptional speed. Scott Sharples is highly efficient and with impeccable manners. Katie Robson has been very helpful with the practicalities of the handing over process and finalising the finishing touches. Thank you for your professionalism....
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“A stress-free experience!...”

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Jul 31,2019
Minithumbup
Ketan Tailor
By: 'Danielle Smith'
Jul 31,2019
0 people found
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It was my partner and I's first time renting a property so we were a bit apprehensive initially however thus far we have had a great experience and it has been a stress-free process. After coming across Cameron Estates through Zoopla they quickly got in ...
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“We have been happy and satisfied with the sta......”

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Jul 29,2019
Minithumbup
Scott Sharples
Katie Robson
By: 'Raashi Gandhi'
Jul 29,2019
0 people found
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We have been happy and satisfied with the staff and customer service we have received. The entire has been quite amazing in finding us a tenant quite quickly....
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“Fast, reliable service...”

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Jul 18,2019
Minithumbup
Scott Sharples
By: 'MH'
Jul 18,2019
0 people found
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Scot is very good in his work. It only Took him a day to find new tenants for us. Definitely will recommend him in future....
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Comment on agent fees
Fees could be more competitive, Compared to some other agencies
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“Katie from Cameron has been very helpful and ......”

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Jul 16,2019
Minithumbup
Katie Robson
By: 'Chloe Jackson'
Jul 16,2019
0 people found
this helpful
Katie from Cameron has been very helpful and competent throughout my renting experience so far. She has always been responsive when it has come to my questions regarding the renting process, organising viewings and property enquiries. Katie has been friendly and made the process of ...
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“Katie from Cameron's Letting Team was so help......”

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Jul 13,2019
Minithumbup
Katie Robson
By: 'Nisha Narwal'
Jul 13,2019
0 people found
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Katie from Cameron's Letting Team was so helpful in finding a tenant for my flat. She was efficient in replying to emails and easy to talk to on the telephone. Less hassle and a good outcome! I am happy with the tenants Cameron's Estate Agents ...
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“Had a great experience during my experience...”

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Jul 12,2019
Minithumbup
Katie Robson
By: 'Amor Hodzic'
Jul 12,2019
0 people found
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Had a great experience during my experience of finding a property with Cameron. Process was quick and easy into finding my dream place for the next year with a great price! Really happy with the service....
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“Professional , accountable, great initiative.......”

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Jul 10,2019
Minithumbup
By: 'Arpita Rath'
Jul 10,2019
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Professional , accountable, great initiative. Very polite agents to deal with. Pretty quick to convert viewings to rental. Looking forward to a good operational team too...
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“Smooth and professional service. I feel I wa......”

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Jul 10,2019
Minithumbup
Katie Robson
By: 'Raanan Berlad'
Jul 10,2019
0 people found
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Smooth and professional service. I feel I was in good hands, received best advice and value for money. I would recommend to anyone Cameron and Katie....
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“I had a great experience with cameron. Katie ......”

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Jul 04,2019
Minithumbup
Katie Robson
By: 'Fatima Hamdani'
Jul 04,2019
0 people found
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I had a great experience with cameron. Katie is a wonderful lady who made our move very smooth and timely. She is v hard working and efficient I must say...
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“I found cameron agency highly professional es......”

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Jun 30,2019
Minithumbup
Katie Robson
By: 'Dr Hafiz Muhammad Khurram Riaz'
Jun 30,2019
0 people found
this helpful
I found cameron agency highly professional especially our agent Katie Robson.She helped us in a very efficient way in the entire process since day one .I am very grateful to her for her professional and excellent service.Keep up the good work.I highly ...
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“Trent stands out as being a most attentive, p......”

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Jun 27,2019
Minithumbup
By: 'Robin HH'
Jun 27,2019
0 people found
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Trent stands out as being a most attentive, polite and helpfulI estate agent and I have met many over the last few months . From the moment I first encountered him at an open day I felt that I could rely on him to answer questions ...
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“Katie Robson knows the business, the area and always find us the right clients for our properties...”

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Jun 20,2019
Minithumbup
Katie Robson
By: 'Dominic Gilham CEO UUWT'
Jun 20,2019
0 people found
this helpful
As a landlord of a large property portfolio, we expect total professionalism and results from our agents. Katie is always available either online or in person and the level of service and advice we receive is second to none. I fully endorse the services of ...
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Comment on agent fees
The fees are in line with wart we have paid previously
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“Very positive experience...”

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Jun 19,2019
Minithumbup
Katie Robson
By: 'Richard Frape'
Jun 19,2019
0 people found
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Dealing with Katie was a very positive experience , she was very clear and concise in her communication and the whole process was very smooth and seamless....
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Good
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“Both members of staff have given fast, reliable and efficient service...”

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Jun 18,2019
Minithumbup
Katie Robson
Scott Sharples
By: 'Alan Blane'
Jun 18,2019
0 people found
this helpful
The agent is a company which is efficient, friendly and a pleasure to work with. They respond quickly to queries and deal with problems as they arise....
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Comment on agent fees
Fees are competitive and reasonable
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“Mr D Young...”

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Jun 13,2019
Minithumbup
Katie Robson
Scott Sharples
By: 'Mr D Young'
Jun 13,2019
0 people found
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Very efficient service and very pleased with the rental figure achieved.. i would certainly recommend to friends and family moving forward .....
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“Amazing Service...”

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Jun 06,2019
Minithumbup
Scott Sharples
By: 'S I T'
Jun 06,2019
0 people found
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I couldn't thank Scott enough for his professionalism and honesty. I recommend Cameron Estate Agents to any one. Also big thank you to the rest of the team who are amazing too....
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“Ketan has been understanding, helpful and extremely professional...”

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May 28,2019
Minithumbup
Ketan Tailor
By: 'Dorsa'
May 28,2019
0 people found
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My general experience with Cameron has been great due to their high working standards and fortunately I was lucky enough to work with a great professional agent...
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Comment on agent fees
Ketan is great
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“Attentive and quick to respond to any queries....”

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May 28,2019
Minithumbup
Katie Robson
By: 'Lujain B'
May 28,2019
0 people found
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My agent was very helpful in answering any questions I had, would send me updates regularly, and were flexible in attending to my needs....
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“Mr...”

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May 28,2019
Minithumbup
Scott Sharples
By: 'Navin Varma'
May 28,2019
0 people found
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I have always used Cameron's, great service and very efficient. Great team at their West Drayton offices and Uxbridge. Excellent...
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Comment on agent fees
Good
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“Professional friendly Service...”

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May 07,2019
Minithumbup
Katie Robson
By: 'DS'
May 07,2019
0 people found
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Excellent professional service who I would highly recommend. I was Kept updated on a regular basis and made what could be a stressful time an easy a straightforward process....
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“Care for People...”

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Apr 30,2019
Minithumbup
Ketan Tailor
By: 'Severn Court'
Apr 30,2019
0 people found
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Great service! Reliable and professional agent. Ketan was very helpful and was able to answer all our queries and offer his support. Highly recommended....
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“Professional, efficient and reliable...”

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Apr 29,2019
Minithumbup
Ketan Tailor
By: 'Boon Tan'
Apr 29,2019
0 people found
this helpful
It all my dealings with Ketan, he has always provided good advice and promptly followed up on any issues/queries raised with appropriate solutions/suggestions. He is reliable and get things resolved effectively....
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Comment on agent fees
Reasonable
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“Very professional and helpful. I was kept updated every step of the process....”

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Apr 18,2019
Minithumbup
Scott Sharples
By: 'Lore'
Apr 18,2019
0 people found
this helpful
Renting a flat, especially in a hurry, can be quite stressful. I was pleasantly surprise to have found a very professional and helpful agency. Scott has made this process very smooth from the beginning with clear communication and regular updates. I would highly recommend Cameron ...
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Comment on agent fees
Good
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Tenant Fees

Overall Fees
£50 (inc. VAT), On Completion

LATE PAYMENT OF RENT
Interest of 3% above the Bank of England Base Rate on any payment of Rent which remains outstanding for fourteen days or more. Interest will be payable after fourteen days until the date on which the Rent is actually paid.

VARIATION, ASSIGNMENT OR NOVATION OF A TENANCY WHEN REQUESTED BY THE TENANT: £50.00 inc VAT
Contract negotiation, arranging paperwork, amending terms, re-protecting the security deposit (Subject to agreement)

EARLY TERMINATION (SURRENDER) OF THE AGREEMENT
Cost of compensating for any loss suffered by the Landlord or reasonable costs incurred by the letting agent due to an early termination (surrender) of the tenant agreement at the tenant’s request (Subject to agreement)

COST OF REPLACEMENT of remote controls; entry fobs; keys; parking
fobs; parking remotes; parking permits or other security devices.

Payments in respect of utilities, communication services, TV licence and council tax.

Last updated on 31/05/2019, 3:43 PM by Scott Sharples - Assistant Lettings Manager

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

The Cameron Group is a member of The Property Ombudsman Service (TPOS) and as such we are committed to providing the highest levels of customer service to all our clients.

If you feel that we have not lived up to your expectations in any way, we would like to hear from you in order to investigate the matter.

Please direct all communication to complaints@cameron.co with reference to the appropriate person(s) you wish to raise your complaint with or via post to the “Complaints Department” at address referenced in stage three.

To ensure that your interests are safeguarded, our complaints procedure has been structured in which any raised complaints are handled; this allows us to manage any issues or concerns effectively and ensures that they are dealt with as quickly as possible.
You may find below our process for submitting complaints in relation to:

• Estate Agency
• Residential Lettings & Property Management
Residential Estate Agency - Making a Complaint

Stage One - Sales Manager
We ask that all complaints are first raised and directed to the Sales Manager of the department that you have been dealing with. The Manager will strive to resolve your complaint as soon as possible, acknowledging within five working days of receipt and ensuring an investigation will be undertaken. A Formal response will then be issued within fifteen working days

Stage Two – Sales Director
If you remain dissatisfied, you may then further your complaint in writing to the Sale Director responsible for Estate Agency operations; the Branch Manager can supply you with the details of the appropriate person. You must write to them within one month of receiving the response from the Branch Manager.
The escalation will be acknowledged within five working days of receipt and the Sales Director will work with you to try and resolve any issues raised as promptly as possible. A written response to summarise any investigations and steps taken will be sent within fifteen working days.

Stage Three – Managing Director
If you remain dissatisfied and wish to further escalate your complaint, you may write to the Managing Director within one month of a response from the Sales Director.

Your letter/email will be acknowledged within five working days of receipt and a full review of your complaint will be undertaken, including how it has been handled to date, which may include further investigations into the background of your concerns. Following the Managing Directors investigation a formal written outcome and statement will be sent to you within fifteen working days and contain the final view of the company. This will include any offer made in a written response to you, to confirm our ‘final viewpoint’ on the matter.

Nicholas Jordan MARLA MNAEA
Managing Director
Cameron House
21-23 High Street
Yiewsley
West Drayton
Middlesex
UB7 7QG

Stage Four - The Property Ombudsman
After you receive a response form the Managing Director, you may approach the Ombudsman (TPOS) if you are not satisfied with the response given. You will be directed to the TPOS in our final viewpoint, in which you can contact them via their website at http://www.tpos.co.uk.

Please note that if you do wish to contact The Property Ombudsman Service (TPOS), it is important you do so within twelve months of the date of the final viewpoint letter. It is also important to note that The Property Ombudsman Service (TPOS) will not consider your complaint until our internal complaints procedure has been exhausted.

You will receive written confirmation from the Property Ombudsman that your complaint form has been received. They will write to the branch, enclosing a copy of your complaints form, and request their file and a statement describing their version of events.

The matter will be referred to a case officer who will review the complaint together with the response from the branch and make a recommendation to the Ombudsman who will make a final decision which is binding upon the branch in question.

Residential Lettings & Property Management - Making a Complaint

Stage 1 – Senior Lettings Manager
We ask that all complaints are first raised and directed to the Senior Lettings Manager.

The Manager will strive to resolve your complaint as soon as possible, acknowledging within five working days of receipt and ensuring an investigation will be undertaken. A Formal response will then be issued within fifteen working days

Stage 2 – Head of Property Management
Should your complaint remain unresolved, you may refer it to the Head of Property Management. We request that you send a written summary of your complaint to the Head of Property Management, within one month of receiving the Senior Lettings Manager response.

They will acknowledge your complaint within five working days of receipt and provide you with a written response within fifteen working days.

Stage 3- Company Final View Point – Managing Director
If you remain dissatisfied and wish to further escalate your complaint, you may write to the Managing Director within one month of a response from the Sales Director.

Your letter will be acknowledged within five working days of receipt and a full review of your complaint will be undertaken, including how it has been handled to date, which may include further investigations into the background of your concerns. Following the Managing Directors investigation a formal written outcome and statement will be sent to you within fifteen working days and contain the final view of the company. This will include any offer made.in a written response to you, to confirm our ‘final viewpoint’ on the matter.

Nicholas Jordan MNAEA MARLA
Managing Director
Cameron House
21-23 High Street
Yiewsley
West Drayton
Middlesex
UB7 7QG

Stage 4 – The Property Ombudsman
After you receive a response form the Managing Director, you may approach the Ombudsman (TPOS) if you are not satisfied with the response given. You will be directed to the TPOS in our final viewpoint, in which you can contact them via their website at http://www.tpos.co.uk.

Please note that if you do wish to contact The Property Ombudsman Service (TPOS), it is important you do so within twelve months of the date of the final viewpoint letter. It is also important to note that The Property Ombudsman Service

(TPOS) will not consider your complaint until our internal complaints procedure has been exhausted. You will receive written confirmation from the Property Ombudsman that your complaint form has been received. They will write to the branch, enclosing a copy of your complaints form, and request their file and a statement describing their version of events. The matter will be referred to a case officer who will review the complaint together with the response from the branch and make a recommendation to the Ombudsman who will make a final decision which is binding upon the branch in question.
Last updated at 12:46 PM 20/07/2017 by Ketan Tailor

Awards won by Cameron Estate Agents

Individual Branch Awards

Uxbridge, UB8

West Drayton, UB7


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