• Staff picture
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    Ketan
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    Michelle
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    Karolina
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    Nicola
  • Staff picture
    Nathan
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    Trent
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    Oliver
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    Anna
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    Ryan
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    Charley
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    Andrew
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    Patrick
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    Lauren
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    Robyn
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    Victoria
  • Staff picture
    Nicole
Established in 1994, Cameron Estate Agents is a multi award winning, privately owned and run Sales and Lettings agency with branches in West Drayton and Uxbridge, in Middlesex.

We are the most acti
Read full description...Established in 1994, Cameron Estate Agents is a multi award winning, privately owned and run Sales and Lettings agency with branches in West Drayton and Uxbridge, in Middlesex.

We are the most active agent in the local area selling and letting at the popular Parkwest and Drayton Garden Village developments, and have a dedicated in house property management team.

We offer advice on buying, selling, letting and renting property as well as a Land and New Homes consultation.

View our corportate brochure - http://brochure.cameron-group.co.uk

“ Totally Professional... ”

Aug 15,2018
Minithumbup
By: 'Fairfield'
Aug 15,2018
0 people found
this helpful
I have dealt with Scott and other members of the team at Camerons and have always found them to be totally professional and accommodating. I am kept up to date with every aspect of the rentals and communication is second to none....
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Comment on agent fees
Reasonable and fair
Was this helpful? Yes

“ Change of tenancy... ”

Aug 13,2018
Minithumbup
Ketan
Nicola
By: 'Shirley'
Aug 13,2018
0 people found
this helpful
I really appreciate the speed at which the various staff at Cameron Estate agency find new tenants for my 2 bedroom apartment in Uxbridge. As one tenant leaves another soon takes their place-well done....
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Comment on agent fees
Fees could be a little less.
Was this helpful? Yes

“ Start of Tenancy... ”

Aug 13,2018
Minithumbup
Nicola
By: 'Hannah'
Aug 13,2018
0 people found
this helpful
Nicola very kindly showed me around two properties in one day. She was punctual, polite, friendly, and knew all of the relevant information about the properties in question. Since we began the process of beginning our tenancy, she has always made herself readily available to ...
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Was this helpful? Yes
By: Nicola Tadman
Aug 14, 2018
View all comments (1)
Hannah, thank you so much for you kind words. Wishing you all the best in your new home. ...

“ Quite good service... ”

Aug 07,2018
Minithumbup
By: 'Perin Kerawalla'
Aug 07,2018
0 people found
this helpful
Service is ok have to prompt agent for support they are more bothered about the renter than the owner side....
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Comment on agent fees
Fee amended after my prompting
Was this helpful? Yes

“ Quick and efficient... ”

Aug 03,2018
Minithumbup
By: 'HHS'
Aug 03,2018
0 people found
this helpful
Even with me being busy and hard to reach at times Scott was continuously helpful and responded fast which made the whole process of finding an apartment and moving in easier....
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Was this helpful? Yes

“ LETTINGS... ”

Jul 31,2018
Minithumbup
Michelle
Nicola
By: 'Hallidays.'
Jul 31,2018
0 people found
this helpful
Generally good and reliable managing agents. Our only adverse comments are: 1. Very occasionally monthly rent is not paid to us,probably by an oversight. 2. Also occasionally, when a property comes up for reletting, it is actually in poor condition leading to many viewings and no ...
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Comment on agent fees
Agreed rates.
Was this helpful? Yes
By: Michelle Mellars
Aug 07, 2018
View all comments (1)
Thank you for your 5 star review Mr Craigan, we appreciate your comments and hope to provide an outstanding service to you for many years to come. Please do not hesitate to contact me directly if you ever wish to discuss any aspects of your properties and our service. ...

“ LETTINGS... ”

Jul 31,2018
Minithumbup
Michelle
Nicola
By: 'Hallidays.'
Jul 31,2018
0 people found
this helpful
Generally good and reliable managing agents. Our only adverse comments are: 1. Very occasionally monthly rent is not paid to us,probably by an oversight. 2. Also occasionally, when a property comes up for reletting, it is actually in poor condition leading to many viewings and no ...
read full review
Comment on agent fees
Agreed rates.
Was this helpful? Yes

“ Helpful... ”

Jul 23,2018
Minithumbup
By: 'Abdulwahab'
Jul 23,2018
0 people found
this helpful
Great staff,friendly and helpful. Scott was very kind with all our questions , fast in response and hlep us with easy moving....
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Comment on agent fees
Good
Was this helpful? Yes

“ very friendly and efficient... ”

Jul 23,2018
Minithumbup
By: 'Uxbridge'
Jul 23,2018
0 people found
this helpful
Scott has been very helpful since he took over Ketan in the lettings department. Polite, helpful, friendly, hardworking and efficient. fantastic! thank you....
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Was this helpful? Yes
By: Scott Sharples
Aug 06, 2018
View all comments (1)
Thank you for the kind words. ...

“ Professional and stress less.... ”

Jul 19,2018
Minithumbup
Nicola
By: 'AndreiS'
Jul 19,2018
0 people found
this helpful
Nicola Tadman is very polite, confident and easy to work with. The process was quick enough and without stress. I'm happy with the service and apartment and when I will buy a property I will probably contact Nicola! Thank you!...
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Was this helpful? Yes
By: Nicola Tadman
Jul 21, 2018
View all comments (1)
Thank you Andrei for your kind words, I wish you all the best in your new apartment. ...

“ Excellent service customer!!!... ”

Jul 14,2018
Minithumbup
By: 'Georgios'
Jul 14,2018
0 people found
this helpful
A great thank you to Scott Sharples for his kindness and patience because my English is not good and because the time limits I had to move and my great stress had. He was there with his smile and with his knowledge of his subject ...
read full review
Comment on agent fees
The Agent's fees is ok. The reference fees is to high.
Was this helpful? Yes

“ feedback from landlord... ”

Jul 12,2018
Minithumbup
Michelle
Nicola
By: 'yang'
Jul 12,2018
0 people found
this helpful
I have had very good service from these individual memebers of staff and all other staff at Cameron's. They really provide a first class service for me as a landlord....
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Comment on agent fees
good
Was this helpful? Yes

“ Delighted with Nathan and Cameron... ”

Jul 09,2018
Minithumbup
Nathan
By: 'Raj Kumar'
Jul 09,2018
0 people found
this helpful
I am very happy with service provided by Cameron. Satisfactory charges and process. I would also like to appreciate Natha for his wonderful support....
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Comment on agent fees
I am very happy with service provided by Cameron. Satisfactory charges and process. I would also like to appreciate Natha for his wonderful support.
Was this helpful? Yes
By: Nathan Davis
Aug 08, 2018
View all comments (1)
Thank you for such kind words Raj, I trust you have settled in well. If you need anything in the future you know where i am! ...

“ Exexcellent, efficient and extremely professional assistance from Ketan... ”

Jul 09,2018
Minithumbup
Ketan
By: 'Ruth W'
Jul 09,2018
0 people found
this helpful
Having being let down by another agent my son who was relocating to this area needed rental accommodation to be found within 10 days. From my first phone call I was impressed with Ketan's polite, calm, professional approach. He swiftly arranged a viewing at short ...
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Comment on agent fees
N/A
Was this helpful? Yes
By: Ketan Tailor
Jul 10, 2018
View all comments (1)
Hi Ruth, I am pleased everything worked out well, this was all helped by the groups support with paperwork making the transaction seamless. ...

“ APPALLING estate agents... ”

Jul 05,2018
Minithumbdown
By: 'Liam O'Donovan'
Jul 05,2018
0 people found
this helpful
Do not do their work properly, try to charge you for everything and take ages to fix problems. Stay away....
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Comment on agent fees
Extremely high,
Was this helpful? Yes
By: Liam O'Donovan
Jul 06, 2018
View all comments (2)
Yes, with the returning of the deposit, the property management team have responded and been reasonable. However, in relation to not doing the work properly, I was referring to the fact that we are still disputing a water bill with you which has been going on for months. We complained throughout the year of numerous issues which were either ignored or took ages to get fixed. My co tenants also agree with me on the fact that their were so many issues and that we want this water bill dealt with. ...

“ Mrs... ”

Jul 03,2018
Minithumbup
Robyn
By: 'Lisa'
Jul 03,2018
0 people found
this helpful
Robyn has been extremely helpful over the last six months. She always replies to my questions quickly and efficiently. She has been a great support....
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Comment on agent fees
Good
Was this helpful? Yes
By: Robyn Pelton
Jul 03, 2018
View all comments (1)
Thank you for your kind words Lisa, it has been a pleasure helping to look after your property. ...

“ Very Helpful... ”

Jun 29,2018
Minithumbup
By: 'Erdem Karakulak'
Jun 29,2018
0 people found
this helpful
Scott was very helpful during the renting process. This is first time that I rent a flat in UK and he made it very easy for me....
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Comment on agent fees
I was expecting something less expensive.
Was this helpful? Yes
By: Scott Sharples
Aug 06, 2018
View all comments (1)
Thank you Erdem - Enjoy the property! ...

“ Appreciation... ”

Jun 28,2018
Minithumbup
Ketan
By: 'Peter Wong'
Jun 28,2018
0 people found
this helpful
I wish to express my sincere thanks and gratitude to Mr. Ketan Tailor, Senior Lettings Manager of Cameron, for his fantastic service he has rendered to me recently. I appreciate the time he took to communicate with the Landlord Insurance provider regarding my policy requirement. ...
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Was this helpful? Yes

“ Really helpful and nice gentleman.... ”

Jun 27,2018
Minithumbup
By: 'Brian'
Jun 27,2018
0 people found
this helpful
Everything is good, nothing negative. That's all I can say, just wanna achieve 20 words. Thanks a lot. That's all. Good...
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Comment on agent fees
good
Was this helpful? Yes

“ Prompt Service... ”

Jun 27,2018
Minithumbup
Nathan
By: 'Jan'
Jun 27,2018
0 people found
this helpful
I will recommend Nathan Davies as he is always willing to help and go extra mile. I felt that when l had any issues am reassured that it will be resolved immediately....
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Comment on agent fees
Good
Was this helpful? Yes
By: Nathan Davis
Aug 08, 2018
View all comments (1)
Janet it was a pleasure dealing with you and i wish you all the best. ...

“ Made everything so easy... ”

Jun 25,2018
Minithumbup
Nathan
By: 'Harry Martin'
Jun 25,2018
0 people found
this helpful
Nathan made everything in regards to moving into the property so easy from start to finish. Always contactable, knowledgeable and put us completely at ease. Could not have asked for more, thank you Nathan....
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Comment on agent fees
Fair
Was this helpful? Yes
By: Nathan Davis
Aug 08, 2018
View all comments (1)
Harry, I am glad to see your positive comments and nice words, I am always here if you have any questions within your stay. All the best! ...

“ Very attentive to our requirements. Professional in his approach to letting our numerous properties. Thinks ahead in anticipating issues.Very pleasant... ”

Jun 22,2018
Minithumbup
Ketan
By: 'Philip Courtenay- Luck'
Jun 22,2018
0 people found
this helpful
Attentive and professional, thinks ahead and anticipates required actions. Has always done his best to let our various properties. Very pleasant to deal with...
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Comment on agent fees
Good
Was this helpful? Yes
By: Ketan Tailor
Jun 25, 2018
View all comments (1)
Hi Philip, Your positive comments are highly appreciated and I would like to thank you. I look forward providing many more years of service to you. ...

“ Seamless Transition between Tenants... ”

Jun 22,2018
Minithumbup
Ketan
By: 'GC'
Jun 22,2018
0 people found
this helpful
As a landlord the period between an existing tenant moving out and finding a new one can be a stressful time. Days when the property is empty means additional costs. However Ketan and his team were able to find a new tenant for my flat ...
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Comment on agent fees
No comment
Was this helpful? Yes
By: Ketan Tailor
Jun 25, 2018
View all comments (1)
We understand the importance of not having long void periods. The standard to which your properties are kept helps along with the teams hard work. Thank you for your loyalty to Cameron. ...

“ Sale via Trent @ Cameron Agents... ”

Jun 22,2018
Minithumbup
Nathan
By: 'R Verma'
Jun 22,2018
0 people found
this helpful
Found the process to be efficient and Trent to be diligent in getting viewings booked. He followed up with all prospective buyers and kept us up to date....
read full review
Comment on agent fees
No fees paid as transaction is pending but found their flexibility in fees competitive.
Was this helpful? Yes

“ Communication... ”

Jun 22,2018
Minithumbup
Nicola
Charley
By: 'Kumar'
Jun 22,2018
0 people found
this helpful
Communication is very good and upto date. No issues noticed.No issues noticed. No issues noticed. No issues noticed. No issues noticed....
read full review
Comment on agent fees
Agent fees is very very high. And documentation charges are also high for every extension. IF you compare Whiteley and others are very cheap. I have referred many people but still its high for every one. Iam comfortable to refer Nicola for all of my TCS colleagues as she always find a suitable house.
Was this helpful? Yes
By: Nicola Tadman
Jun 23, 2018
View all comments (1)
Dear Dileep, Thank you for your comments and your recommendations. ...

“ Professional and Hands on... ”

Jun 22,2018
Minithumbup
By: 'Josephine'
Jun 22,2018
0 people found
this helpful
Scott has been excellent all the way from looking for a suitable tenant for my property right up to the sign up and even arranging meetings with the tenants beforehand to give me extra reassurance. Very professional and prompt response to all my queries. Thank ...
read full review
Comment on agent fees
Reasonable.
Was this helpful? Yes

“ Professional... ”

Jun 22,2018
Minithumbup
Victoria
By: 'Eddie'
Jun 22,2018
0 people found
this helpful
Victoria is a fantastic communicator with an eye on the bigger picture. She has given spot on advice and solutions to avoid logistical problems. She is efficient and a complete professional....
read full review
Comment on agent fees
Extremely fair
Was this helpful? Yes
By: Victoria Gibson White
Jun 22, 2018
View all comments (1)
Eddie, Very kind! if I can help in any way in the future please do not hesitate to contact us. ...

“ Ketan Tailor... ”

Jun 22,2018
Minithumbup
Ketan
By: 'Ross'
Jun 22,2018
0 people found
this helpful
I have dealt with Ketan for many years for various properties, and he is the most professional, helpful, patient and caring agent I have come across....
read full review
Comment on agent fees
Reasonable fees.
Was this helpful? Yes
By: Ketan Tailor
Jun 25, 2018
View all comments (1)
It is always a pleasure assisting you and finding the right tenants. ...

“ Prompt and fast... ”

Jun 22,2018
Minithumbup
Nicola
Ketan
By: 'Shan'
Jun 22,2018
0 people found
this helpful
These guys are terrific. They were always on time, v prompt and transparent. Friendly too. I would always recommend their services. Do well. Keep up the good work....
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: nicola tadman
Aug 06, 2018
View all comments (1)
Thank you for your kind words ...

“ Excellent service... ”

Jun 22,2018
Minithumbup
Ketan
By: 'RI'
Jun 22,2018
0 people found
this helpful
Ketan has been helping to let out my properties for about 4 years now. His service has been extra ordinary. He is simply dependable and a likeable person who goes extra mile for his clients. He provides regular feedback....
read full review
Comment on agent fees
fair
Was this helpful? Yes
By: Ketan Tailor
Jun 26, 2018
View all comments (1)
It is always a delight when speaking with you and it was lovely to meet you last week at the office ...

NAEA ARLA NALS DPS TDS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
289 4 399 10 38 1 40 3 27 2

Agent Fees

Referencing: £240.00 including VAT (Per Adult Over 18 Years)
Tenancy Agreement: £120.00 including VAT
Last updated at 12:46 PM 20/07/2017 by Ketan Tailor

Complaints Procedure

The Cameron Group is a member of The Property Ombudsman Service (TPOS) and as such we are committed to providing the highest levels of customer service to all our clients.

If you feel that we have not lived up to your expectations in any way, we would like to hear from you in order to investigate the matter.

Please direct all communication to complaints@cameron.co with reference to the appropriate person(s) you wish to raise your complaint with or via post to the “Complaints Department” at address referenced in stage three.

To ensure that your interests are safeguarded, our complaints procedure has been structured in which any raised complaints are handled; this allows us to manage any issues or concerns effectively and ensures that they are dealt with as quickly as possible.
You may find below our process for submitting complaints in relation to:

• Estate Agency
• Residential Lettings & Property Management
Residential Estate Agency - Making a Complaint

Stage One - Sales Manager
We ask that all complaints are first raised and directed to the Sales Manager of the department that you have been dealing with. The Manager will strive to resolve your complaint as soon as possible, acknowledging within five working days of receipt and ensuring an investigation will be undertaken. A Formal response will then be issued within fifteen working days

Stage Two – Sales Director
If you remain dissatisfied, you may then further your complaint in writing to the Sale Director responsible for Estate Agency operations; the Branch Manager can supply you with the details of the appropriate person. You must write to them within one month of receiving the response from the Branch Manager.
The escalation will be acknowledged within five working days of receipt and the Sales Director will work with you to try and resolve any issues raised as promptly as possible. A written response to summarise any investigations and steps taken will be sent within fifteen working days.

Stage Three – Managing Director
If you remain dissatisfied and wish to further escalate your complaint, you may write to the Managing Director within one month of a response from the Sales Director.

Your letter/email will be acknowledged within five working days of receipt and a full review of your complaint will be undertaken, including how it has been handled to date, which may include further investigations into the background of your concerns. Following the Managing Directors investigation a formal written outcome and statement will be sent to you within fifteen working days and contain the final view of the company. This will include any offer made in a written response to you, to confirm our ‘final viewpoint’ on the matter.

Nicholas Jordan MARLA MNAEA
Managing Director
Cameron House
21-23 High Street
Yiewsley
West Drayton
Middlesex
UB7 7QG

Stage Four - The Property Ombudsman
After you receive a response form the Managing Director, you may approach the Ombudsman (TPOS) if you are not satisfied with the response given. You will be directed to the TPOS in our final viewpoint, in which you can contact them via their website at http://www.tpos.co.uk.

Please note that if you do wish to contact The Property Ombudsman Service (TPOS), it is important you do so within twelve months of the date of the final viewpoint letter. It is also important to note that The Property Ombudsman Service (TPOS) will not consider your complaint until our internal complaints procedure has been exhausted.

You will receive written confirmation from the Property Ombudsman that your complaint form has been received. They will write to the branch, enclosing a copy of your complaints form, and request their file and a statement describing their version of events.

The matter will be referred to a case officer who will review the complaint together with the response from the branch and make a recommendation to the Ombudsman who will make a final decision which is binding upon the branch in question.

Residential Lettings & Property Management - Making a Complaint

Stage 1 – Senior Lettings Manager
We ask that all complaints are first raised and directed to the Senior Lettings Manager.

The Manager will strive to resolve your complaint as soon as possible, acknowledging within five working days of receipt and ensuring an investigation will be undertaken. A Formal response will then be issued within fifteen working days

Stage 2 – Head of Property Management
Should your complaint remain unresolved, you may refer it to the Head of Property Management. We request that you send a written summary of your complaint to the Head of Property Management, within one month of receiving the Senior Lettings Manager response.

They will acknowledge your complaint within five working days of receipt and provide you with a written response within fifteen working days.

Stage 3- Company Final View Point – Managing Director
If you remain dissatisfied and wish to further escalate your complaint, you may write to the Managing Director within one month of a response from the Sales Director.

Your letter will be acknowledged within five working days of receipt and a full review of your complaint will be undertaken, including how it has been handled to date, which may include further investigations into the background of your concerns. Following the Managing Directors investigation a formal written outcome and statement will be sent to you within fifteen working days and contain the final view of the company. This will include any offer made.in a written response to you, to confirm our ‘final viewpoint’ on the matter.

Nicholas Jordan MNAEA MARLA
Managing Director
Cameron House
21-23 High Street
Yiewsley
West Drayton
Middlesex
UB7 7QG

Stage 4 – The Property Ombudsman
After you receive a response form the Managing Director, you may approach the Ombudsman (TPOS) if you are not satisfied with the response given. You will be directed to the TPOS in our final viewpoint, in which you can contact them via their website at http://www.tpos.co.uk.

Please note that if you do wish to contact The Property Ombudsman Service (TPOS), it is important you do so within twelve months of the date of the final viewpoint letter. It is also important to note that The Property Ombudsman Service

(TPOS) will not consider your complaint until our internal complaints procedure has been exhausted. You will receive written confirmation from the Property Ombudsman that your complaint form has been received. They will write to the branch, enclosing a copy of your complaints form, and request their file and a statement describing their version of events. The matter will be referred to a case officer who will review the complaint together with the response from the branch and make a recommendation to the Ombudsman who will make a final decision which is binding upon the branch in question.
Last updated at 12:46 PM 20/07/2017 by Ketan Tailor

Awards won by Cameron Estate Agents

Individual Branch Awards

Uxbridge, UB8

West Drayton, UB7


Uxbridge
195 High Street, Uxbridge UB8 1LB
(436)
West Drayton
21-23 High Street, West Drayton UB7 7QG
(376)


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