• Staff picture
    Ketan
  • Staff picture
    Michelle
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    Karolina
  • Staff picture
    Nicola
  • Staff picture
    Nathan
  • Staff picture
    Trent
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    Oliver
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    Anna
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    Ryan
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    Charley
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    Andrew
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    Patrick
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    Lauren
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    Robyn
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    Victoria
Established in 1994, Cameron Estate Agents is a multi award winning, privately owned and run Sales and Lettings agency with branches in West Drayton and Uxbridge, in Middlesex.

We are the most acti
Read full description...Established in 1994, Cameron Estate Agents is a multi award winning, privately owned and run Sales and Lettings agency with branches in West Drayton and Uxbridge, in Middlesex.

We are the most active agent in the local area selling and letting at the popular Parkwest and Drayton Garden Village developments, and have a dedicated in house property management team.

We offer advice on buying, selling, letting and renting property as well as a Land and New Homes consultation.

View our corportate brochure - http://brochure.cameron-group.co.uk

“ Very attentive to our requirements. Professional in his approach to letting our numerous properties. Thinks ahead in anticipating issues.Very pleasant... ”

Jun 22,2018
Minithumbup
Ketan
By: 'Philip Courtenay- Luck'
Jun 22,2018
0 people found
this helpful
Attentive and professional, thinks ahead and anticipates required actions. Has always done his best to let our various properties. Very pleasant to deal with...
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Comment on agent fees
Good
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“ Seamless Transition between Tenants... ”

Jun 22,2018
Minithumbup
Ketan
By: 'GC'
Jun 22,2018
0 people found
this helpful
As a landlord the period between an existing tenant moving out and finding a new one can be a stressful time. Days when the property is empty means additional costs. However Ketan and his team were able to find a new tenant for my flat ...
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Comment on agent fees
No comment
Was this helpful? Yes

“ Sale via Trent @ Cameron Agents... ”

Jun 22,2018
Minithumbup
Nathan
By: 'R Verma'
Jun 22,2018
0 people found
this helpful
Found the process to be efficient and Trent to be diligent in getting viewings booked. He followed up with all prospective buyers and kept us up to date....
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Comment on agent fees
No fees paid as transaction is pending but found their flexibility in fees competitive.
Was this helpful? Yes

“ Communication... ”

Jun 22,2018
Minithumbup
Nicola
Charley
By: 'Kumar'
Jun 22,2018
0 people found
this helpful
Communication is very good and upto date. No issues noticed.No issues noticed. No issues noticed. No issues noticed. No issues noticed....
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Comment on agent fees
Agent fees is very very high. And documentation charges are also high for every extension. IF you compare Whiteley and others are very cheap. I have referred many people but still its high for every one. Iam comfortable to refer Nicola for all of my TCS colleagues as she always find a suitable house.
Was this helpful? Yes

“ Professional and Hands on... ”

Jun 22,2018
Minithumbup
By: 'Josephine'
Jun 22,2018
0 people found
this helpful
Scott has been excellent all the way from looking for a suitable tenant for my property right up to the sign up and even arranging meetings with the tenants beforehand to give me extra reassurance. Very professional and prompt response to all my queries. Thank ...
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Comment on agent fees
Reasonable.
Was this helpful? Yes

“ Professional... ”

Jun 22,2018
Minithumbup
Victoria
By: 'Eddie'
Jun 22,2018
0 people found
this helpful
Victoria is a fantastic communicator with an eye on the bigger picture. She has given spot on advice and solutions to avoid logistical problems. She is efficient and a complete professional....
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Comment on agent fees
Extremely fair
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By: Victoria Gibson White
Jun 22, 2018
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Eddie, Very kind! if I can help in any way in the future please do not hesitate to contact us. ...

“ Ketan Tailor... ”

Jun 22,2018
Minithumbup
Ketan
By: 'Ross'
Jun 22,2018
0 people found
this helpful
I have dealt with Ketan for many years for various properties, and he is the most professional, helpful, patient and caring agent I have come across....
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Comment on agent fees
Reasonable fees.
Was this helpful? Yes

“ Prompt and fast... ”

Jun 22,2018
Minithumbup
Nicola
Ketan
By: 'Shan'
Jun 22,2018
0 people found
this helpful
These guys are terrific. They were always on time, v prompt and transparent. Friendly too. I would always recommend their services. Do well. Keep up the good work....
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Comment on agent fees
Good
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“ Excellent service... ”

Jun 22,2018
Minithumbup
Ketan
By: 'RI'
Jun 22,2018
0 people found
this helpful
Ketan has been helping to let out my properties for about 4 years now. His service has been extra ordinary. He is simply dependable and a likeable person who goes extra mile for his clients. He provides regular feedback....
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Comment on agent fees
fair
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“ Cameron Estates... ”

Jun 22,2018
Minithumbup
Ketan
Karolina
By: 'AC'
Jun 22,2018
0 people found
this helpful
Outstanding service from start to finish. As a landlord is always important to know that you have a complete professional service....
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Comment on agent fees
Reasonable fees
Was this helpful? Yes

“ Perfect... ”

Jun 21,2018
Minithumbup
Nicola
Michelle
By: 'Youssefm'
Jun 21,2018
0 people found
this helpful
I have dealt with Nicola twice and both times she was able to assist me in such short notice and help make everything as simple and detailed as possible. A great agent which I've recommended to my friends....
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Comment on agent fees
Good!
Was this helpful? Yes
By: Nicola Tadman
Jun 21, 2018
View all comments (1)
Thank you for your kind words and recommendations Youssef. ...

“ Mrs... ”

Jun 21,2018
Minithumbup
Victoria
By: 'Susan Telford'
Jun 21,2018
0 people found
this helpful
Victoria is extremely professional, is very helpful and followed up on all aspects. Nothing is too much trouble and I have always felt she is acting in our best interest. A very good employee....
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Comment on agent fees
Good
Was this helpful? Yes
By: Victoria Gibson White
Jun 21, 2018
View all comments (1)
Susan, Very kind words, it has been such a pleasure working with you. I will always do my best to help. I hope you are enjoying your holiday, look forward in speaking with you when you are home. ...

“ Professional service... ”

Jun 21,2018
Minithumbup
Charley
By: 'Chi'
Jun 21,2018
0 people found
this helpful
Very good experience. Helpful on all aspect, answered all my questions on the property. Good after-sales service and follow up too....
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By: Charley Murray
Jun 21, 2018
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Thank you for your review and kind words, its greatly appreciated. ...

“ 32 Holly Gardens... ”

Jun 21,2018
Minithumbup
Trent
By: 'Yasho Manral'
Jun 21,2018
0 people found
this helpful
I wanted to thank you for handling the sale of my property. You have been incredibly helpful and professional in the process with regular updates to keep me informed along the way. I would highly recommend you to anyone looking for an estate agent....
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Was this helpful? Yes
By: Trent Skapetis
Jun 21, 2018
View all comments (1)
Thank you for your kind words, I hope we can do business in the future. ...

“ Newcombe Rise... ”

Jun 21,2018
Minithumbup
Trent
By: 'Newcombe Rise'
Jun 21,2018
1 people found
this helpful
Trent is a patient, polite and professional sales agent. He helped me throughout the purchase process with his expertise and genuine approach. I was lucky to have his kind and generous support....
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Was this helpful? Yes
By: Trent Skapetis
Jun 21, 2018
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Thank you for your review, It was great to do business with you. ...

“ My Letting Experience... ”

Jun 21,2018
Minithumbup
Nathan
Ketan
By: 'Jasmer Kaila'
Jun 21,2018
0 people found
this helpful
As a landlord of several years, I found Camerons agents to be extremely informative, easy to communicate with and very quick and efficient in finding a suitable tenant for my property. I would recommend them highly to any landlords in the West Drayton area....
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Comment on agent fees
The fees were quite reasonable and in the range of what I expected.
Was this helpful? Yes
By: Nathan Davis
Jun 21, 2018
View all comments (1)
Thank you for your kind words Jasmer, i'm glad i was able to assist you in finding a suitable tenant. You take care and we will speak soon! ...

“ Service Manager... ”

Jun 21,2018
Minithumbup
By: 'Jelio Gerassimov'
Jun 21,2018
0 people found
this helpful
Scott was extremely helpful and knowledgeable while me and my fiancΒ©e were trying to choose a property to rent. His experience and professionalism helped us find the property we were looking for....
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Comment on agent fees
Appropriate for the market
Was this helpful? Yes

“ Pleasure to deal with... ”

Jun 21,2018
Minithumbup
By: 'Shahera'
Jun 21,2018
0 people found
this helpful
Trent has been a pleasure to deal with from start to finish. I found him to be very professional, patient (as I was quite picky) helpful and always felt he was open with his advice. He listened to my needs and showed me properties accordingly. ...
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Comment on agent fees
No fees to myself
Was this helpful? Yes

“ Great response from nathan... ”

Jun 21,2018
Minithumbup
Nathan
By: 'Amol Rajurkar'
Jun 21,2018
0 people found
this helpful
Nathan was prompt and helped me get what I needed. He met all my expectations and helpful and professional. He received my calls and answered all my questions....
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By: Nathan Davis
Jun 21, 2018
View all comments (1)
Thank you Amol, I trust you have settled into your new property. If you have any further questions please do not hesitate to contact me! ...

“ Professional... ”

Jun 21,2018
Minithumbup
Nicola
By: 'MZenouki'
Jun 21,2018
0 people found
this helpful
Things run smoothly, without any arguments or disagreements. Very professional and knows exactly what she's doing and how to work with tenants....
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Comment on agent fees
Good
Was this helpful? Yes
By: Nicola Tadman
Jun 22, 2018
View all comments (1)
Thank you for your comments. Wishing you all the best in your new apartment. ...

“ Review... ”

Jun 21,2018
Minithumbup
Nathan
By: 'Simpi'
Jun 21,2018
0 people found
this helpful
Quality guy! Very happy with his professionalism and support with getting our property. Would have no problem recommending him as a top estate agent....
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Comment on agent fees
Good
Was this helpful? Yes

“ Helpful and Friendly Service... ”

Jun 21,2018
Minithumbup
Nicola
By: 'Zoe B'
Jun 21,2018
0 people found
this helpful
Nicola was great in helping us find our new home and was helpful and responsive throughout the process. She took time to understand our requirements and circumstances and made sure the property met our needs. All queries were dealt with quickly and well....
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Comment on agent fees
OK
Was this helpful? Yes
By: Nicola Tadman
Jun 22, 2018
View all comments (1)
Zoe, thank you for your review. Wishing you all the best in your new home. ...

“ Very positive experience... ”

Jun 21,2018
Minithumbup
Trent
By: 'N. M.'
Jun 21,2018
0 people found
this helpful
Trent was extremely polite, thorough, competent at his work and made the whole process eady for me as a first time buyer....
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Was this helpful? Yes

“ Ketan provides excellent service very friendly Andy humble.... ”

Jun 21,2018
Minithumbup
Ketan
Robyn
By: 'Jakhura'
Jun 21,2018
0 people found
this helpful
Robyn is the same + presents herself exceptionally. All the staff are generally very polite and a pleasure to deal with....
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Was this helpful? Yes
By: Robyn
Jun 22, 2018
View all comments (1)
Many thanks for your review, I am pleased I could be of assistance. ...

“ Brilliant agency... ”

Jun 21,2018
Minithumbup
By: 'Mariana'
Jun 21,2018
0 people found
this helpful
A brilliant agency, minimum disruption from our daily occupations, no hassle, everything signed electronically through the third party. Everything was clear and transparent, the agent was very nice and helpful....
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“ Excellent service... ”

Jun 21,2018
Minithumbup
By: 'Radu'
Jun 21,2018
0 people found
this helpful
Scott Sharples was very helpful, a good agency everything was sorted quickly and smooth. No interruption from my work to sort the contract and all the paper works....
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“ bad experience... ”

Jun 20,2018
Minithumbup
By: 'Glenn'
Jun 20,2018
0 people found
this helpful
Been charged for two many things.They have been threating me bring me to court! I would never use this agent again. Damage that was mentioned in the check in report I end up paying. They don't care about people, the only thing they ...
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Comment on agent fees
BAD too much other agency's charging much less, Cameron is a joke
Was this helpful? Yes
By: Nicholas Jordan
Jun 22, 2018
View all comments (1)
Thank you for your review Glenn I have spoken to my letting and property management team regarding the matters you raise and can find no justification for your comments I am advised that there a number of issues with your tenancy, including damage to the property caused by you or your co tenant & anti-social behaviour when you held a party. My Property Management Team worked very hard to gain agreement to return the security deposit to you as you advised that you were no longer on t ...

“ Efficient and helpful... ”

Jun 18,2018
Minithumbup
Nicola
By: 'Alistair'
Jun 18,2018
0 people found
this helpful
Nicola is a very helpful and efficient member of staff. She always solves any problems quickly and helpfully, and I would highly recommend Cameron's....
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Comment on agent fees
Very competitive fees, good value for money
Was this helpful? Yes
By: Nicola Tadman
Jun 21, 2018
View all comments (1)
Dear Alistair, Thank you for your kind words. ...

“ Helpless + Useless... ”

Jun 18,2018
Minithumbup
By: 'Nico'
Jun 18,2018
1 people found
this helpful
After paid my money, they just don't care whatever you require or whatever this has to be provided for accessing the property. Such as room keys, Katie was rejected my request for having the bedroom keys and I asked her so many times. Also ...
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Comment on agent fees
Not worth to pay agent’s fees. Services are very slow and u have to remind them 24hrs a day and they may remember to do it for u. Waiting mail box key like almost 2 weeks and she just got it.
Was this helpful? Yes
By: Scott Sharples
Jun 20, 2018
View all comments (1)
While we sincerely apologise for your dissatisfaction, we would like to thank you for your patronage and feedback. It is unfortunate that you have felt that you have had no other recourse to reach us than to revert to posting your complaints online. It is furthermore regrettable that you did not exhaust the remedies under Cameron's complaint procedure and appropriately address your concerns to the relevant individual within the Company. Should you have not felt that your matter was adequately ...

“ Letting through Camerons - Exceptional Service... ”

Jun 15,2018
Minithumbup
Ketan
By: 'CR'
Jun 15,2018
0 people found
this helpful
I approached a number of estate agents before I spoke with Cameron's, I had a deadline to let out my property as I was going abroad and weeks went by without success or any real drive from other agents. I spoke with Cameron's (...
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Comment on agent fees
Very competitive and well worth paying for the above and beyond level of service you get.
Was this helpful? Yes
By: Ketan Tailor
Jun 21, 2018
View all comments (1)
Craig, it was a pleasure assisting you from the start to finish, may I wish you all the success in life. Maybe our paths will cross again. ...

NAEA ARLA NALS DPS TDS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
282 4 388 9 38 1 40 3 25 2

Agent Fees

Referencing: Β£240.00 including VAT (Per Adult Over 18 Years)
Tenancy Agreement: Β£120.00 including VAT
Last updated at 12:46 PM 20/07/2017 by Ketan Tailor

Complaints Procedure

The Cameron Group is a member of The Property Ombudsman Service (TPOS) and as such we are committed to providing the highest levels of customer service to all our clients.

If you feel that we have not lived up to your expectations in any way, we would like to hear from you in order to investigate the matter.

Please direct all communication to complaints@cameron.co with reference to the appropriate person(s) you wish to raise your complaint with or via post to the Γ’Β€ΒœComplaints DepartmentҀ at address referenced in stage three.

To ensure that your interests are safeguarded, our complaints procedure has been structured in which any raised complaints are handled; this allows us to manage any issues or concerns effectively and ensures that they are dealt with as quickly as possible.
You may find below our process for submitting complaints in relation to:

Ҁ’ Estate Agency
Ҁ’ Residential Lettings & Property Management
Residential Estate Agency - Making a Complaint

Stage One - Sales Manager
We ask that all complaints are first raised and directed to the Sales Manager of the department that you have been dealing with. The Manager will strive to resolve your complaint as soon as possible, acknowledging within five working days of receipt and ensuring an investigation will be undertaken. A Formal response will then be issued within fifteen working days

Stage Two Ҁ“ Sales Director
If you remain dissatisfied, you may then further your complaint in writing to the Sale Director responsible for Estate Agency operations; the Branch Manager can supply you with the details of the appropriate person. You must write to them within one month of receiving the response from the Branch Manager.
The escalation will be acknowledged within five working days of receipt and the Sales Director will work with you to try and resolve any issues raised as promptly as possible. A written response to summarise any investigations and steps taken will be sent within fifteen working days.

Stage Three Ҁ“ Managing Director
If you remain dissatisfied and wish to further escalate your complaint, you may write to the Managing Director within one month of a response from the Sales Director.

Your letter/email will be acknowledged within five working days of receipt and a full review of your complaint will be undertaken, including how it has been handled to date, which may include further investigations into the background of your concerns. Following the Managing Directors investigation a formal written outcome and statement will be sent to you within fifteen working days and contain the final view of the company. This will include any offer made in a written response to you, to confirm our Γ’Β€Β˜final viewpointҀ™ on the matter.

Nicholas Jordan MARLA MNAEA
Managing Director
Cameron House
21-23 High Street
Yiewsley
West Drayton
Middlesex
UB7 7QG

Stage Four - The Property Ombudsman
After you receive a response form the Managing Director, you may approach the Ombudsman (TPOS) if you are not satisfied with the response given. You will be directed to the TPOS in our final viewpoint, in which you can contact them via their website at http://www.tpos.co.uk.

Please note that if you do wish to contact The Property Ombudsman Service (TPOS), it is important you do so within twelve months of the date of the final viewpoint letter. It is also important to note that The Property Ombudsman Service (TPOS) will not consider your complaint until our internal complaints procedure has been exhausted.

You will receive written confirmation from the Property Ombudsman that your complaint form has been received. They will write to the branch, enclosing a copy of your complaints form, and request their file and a statement describing their version of events.

The matter will be referred to a case officer who will review the complaint together with the response from the branch and make a recommendation to the Ombudsman who will make a final decision which is binding upon the branch in question.

Residential Lettings & Property Management - Making a Complaint

Stage 1 Ҁ“ Senior Lettings Manager
We ask that all complaints are first raised and directed to the Senior Lettings Manager.

The Manager will strive to resolve your complaint as soon as possible, acknowledging within five working days of receipt and ensuring an investigation will be undertaken. A Formal response will then be issued within fifteen working days

Stage 2 Ҁ“ Head of Property Management
Should your complaint remain unresolved, you may refer it to the Head of Property Management. We request that you send a written summary of your complaint to the Head of Property Management, within one month of receiving the Senior Lettings Manager response.

They will acknowledge your complaint within five working days of receipt and provide you with a written response within fifteen working days.

Stage 3- Company Final View Point Ҁ“ Managing Director
If you remain dissatisfied and wish to further escalate your complaint, you may write to the Managing Director within one month of a response from the Sales Director.

Your letter will be acknowledged within five working days of receipt and a full review of your complaint will be undertaken, including how it has been handled to date, which may include further investigations into the background of your concerns. Following the Managing Directors investigation a formal written outcome and statement will be sent to you within fifteen working days and contain the final view of the company. This will include any offer made.in a written response to you, to confirm our Γ’Β€Β˜final viewpointҀ™ on the matter.

Nicholas Jordan MNAEA MARLA
Managing Director
Cameron House
21-23 High Street
Yiewsley
West Drayton
Middlesex
UB7 7QG

Stage 4 Ҁ“ The Property Ombudsman
After you receive a response form the Managing Director, you may approach the Ombudsman (TPOS) if you are not satisfied with the response given. You will be directed to the TPOS in our final viewpoint, in which you can contact them via their website at http://www.tpos.co.uk.

Please note that if you do wish to contact The Property Ombudsman Service (TPOS), it is important you do so within twelve months of the date of the final viewpoint letter. It is also important to note that The Property Ombudsman Service

(TPOS) will not consider your complaint until our internal complaints procedure has been exhausted. You will receive written confirmation from the Property Ombudsman that your complaint form has been received. They will write to the branch, enclosing a copy of your complaints form, and request their file and a statement describing their version of events. The matter will be referred to a case officer who will review the complaint together with the response from the branch and make a recommendation to the Ombudsman who will make a final decision which is binding upon the branch in question.
Last updated at 12:46 PM 20/07/2017 by Ketan Tailor

Awards won by Cameron Estate Agents

Individual Branch Awards

Uxbridge, UB8

West Drayton, UB7


Uxbridge
195 High Street, Uxbridge UB8 1LB
(427)
West Drayton
21-23 High Street, West Drayton UB7 7QG
(364)


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