• Louise Brice MNAEA
    Louise Brice MNAEA
  • Ellie Koutsouris
    Ellie Koutsouris
  • Alex Sheppard
    Alex Sheppard
  • Jason Ackroyd
    Jason Ackroyd
  • Jon Brown
    Jon Brown
  • Leah Southwell
    Leah Southwell
  • Emma Prior
    Emma Prior
Brices is an agency which makes a difference. With a refreshing mix of experience both in the corporate and independent sector we have built on our solid training and adapted it with personality and flair.
Brices is not bound by a corporate identity, this allows us to encourage involvement with our clients in the marketing decisions – every property and client is different!
We know our clients, listen and intelligently match them to a tailor made service or suitable property to buy or rent.
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Properties for sale
Properties for rent
May 23,2014
Minithumbup
Jason Ackroyd
Ellie Koutsouris
By:
May 23,2014
Featured Review
0 people found
this helpful
Brices have been my agent for 6 months now and as a very "pedantic" tenant I must say I cannot complain! Jason was initially my contact who was great fun on viewings and Ellie has been my property Manager and contact from the day I signed on the dotted line. Living just up the road from my agency office is really helpful and no matter how many times I turn up announced Jason or Ellie will always make time for me and answer any questions I have. A few days before I moved in I starte...
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By: Ellie Koutsouris
May 23, 2014
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Agata - What a truly wonderful review. Thank you for taking the time to write such kind words! It has been no trouble whatsoever helping you move and settle into your new home and we love having you as our tenant. You have a superb flat which I think we have matched equally with a superb tenant. Ps Please don't break any more keys ;) Ellie & Jason ...
Jul 28,2014
Minithumbup
Jason Ackroyd
Ellie Koutsouris
By:
Jul 28,2014
Featured Review
0 people found
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Best estate agents in Hove! Cannot recommend them enough!! I cannot recommend these guys enough. Initially when Emma first viewed the property I was renting out she was enthusiastic, personable and genuine, all qualities I often find difficult to find in estate agents. Everyone at Brice's however is exactly that! I immediately went with them as I knew I would get a personal experience but from a very professional company. They didn't disappoint and in fact shocked me at how accommodating and...
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Feb 18,2015
Minithumbup
Jason Ackroyd
By:
Feb 18,2015
Featured Review
0 people found
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Jason was incredibly friendly, helpful, and above all honest and respectful. I viewed over 25 properties in five weeks before finding the right flat and my experience with all other agents was very negative. I found them to be pushy, uninformed about my needs for a flat as well as for the potential properties. Also, my experience with all other agencies was that of the properties being very much misrepresented on the company websites. Jason only contacted me with properties that suited my n...
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Comment on agent fees
Although the initial fees with Brices are on the high end of the bracket from other agencies, I am happy to pay them for the better service. I also feel that in the long run they will save me money as many other agencies have hidden fees, charge for checkout or inventory checks.
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Dec 17,2015
Minithumbup
Louise Brice MNAEA
Jon Brown
By:
Dec 17,2015
Featured Review
0 people found
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I've known the staff at Brices for many years. Mostly dealt with Louise, Ellie and Jon but everyone in the team does a great job. Initially they were my agent when I was a tenant looking to rent. I then rented out my own property through them and later also sold my property through Brices. I can honestly say that they are one of the few great state agents out there were all the staff are professional and they do a great job. They do not disappoint. They give great importance to finding you sui...
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Comment on agent fees
Fees were fare and compatible.
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Feb 27,2014
Minithumbup
Ellie Koutsouris
Louise Brice MNAEA
By:
Feb 27,2014
Featured Review
3 people found
this helpful
To all out there: In short you cannot go wrong with Brice\'s! I have a number of properties around the country and in Hove I have now used Brice\'s for about four years now and can not fault them on both letting and sales! What I look for in a letting agent is someone that will actually manage my property and let me live my life. That is exactly what I got from Brice\'s. In my time with Brice\'s, letting my property was painless. When small things came up they just sorted it out for me, wh...
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By: Louise Brice
Feb 27, 2014
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Michael...A pleasure to deal with as a landlord and vendor! Thank you for your kind comments and looking forward to a successful completion of your sale! Louise ...
Apr 12,2017
Minithumbup
Leah Southwell
Jason Ackroyd
By:
Apr 12,2017
0 people found
this helpful
Since I moved in with ease, by Jasons help.and sensible advise and help Have had quite a few problems, which Leah has sorted quickly and efficiently, very impressed, with the lettings side of your organisation, with sorting things. Makes me think, might stay on your books, if Leah is still around...
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Comment on agent fees
unknown
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Apr 01,2017
Minithumbup
Alex Sheppard
By:
Apr 01,2017
0 people found
this helpful
We sold our flat in Palmeira Square via Alex at Prices, we met with 3 agents and Alex stood out by far as the most knowledgable and personable. We had a testing deadline and chain, which proved stressful at times, but Alex always kept a calm head and the transaction went through without any major issues due to him. We would heartily recommend him without hesitation....
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Comment on agent fees
competitive rates
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By: Alex Sheppard
Apr 01, 2017
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Thanks so much Jonathan and Billie, it was such a pleasure at all times, I hope you're settled in a loving the new place. ...
Mar 21,2017
Minithumbup
Alex Sheppard
By:
Mar 21,2017
0 people found
this helpful
Alex & Brices continue to be very professional and easy to deal with, having just purchased another flat through them today. Alex always offers great advice and are on hand to deal with any situations that may arise, that I can't deal with not being from the Brighton area. Furthermore, Brice's continue to help with letting our flats and do so with the same professionalism and enthusiasm we have come to expect. Once again thank you all....
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Comment on agent fees
Very satisfactory
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Mar 09,2017
Minithumbup
Louise Brice MNAEA
Alex Sheppard
By:
Mar 09,2017
0 people found
this helpful
We bought our flat from a Brices client and although their client was a nightmare Brices went over and above what an estate agent should do to ensure a smooth purchase our side. I would happily use them again....
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Comment on agent fees
NA
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Feb 23,2017
Minithumbup
Ellie Koutsouris
Jason Ackroyd
By:
Feb 23,2017
0 people found
this helpful
Ellie, Jason and the rest of the team provide a very positive experience for landlords. They are very helpful and offer very good advice with regard to prospective tenants and rental values....
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Comment on agent fees
The agent's fees were reasonable..
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Feb 02,2017
Minithumbup
Leah Southwell
Ellie Koutsouris
By:
Feb 02,2017
0 people found
this helpful
Leah is prompt in action when needed for anything that comes up. Both her and Ellie are co-operative and accommodate requests most of the times....
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Comment on agent fees
Can be better
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Jan 27,2017
Minithumbup
Jason Ackroyd
By:
Jan 27,2017
0 people found
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Jason is lovely, curteous and efficient. He has been a star throughout the process of me and my partner getting our flat. He went above and beyond for us. What a star. Ashley x...
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Comment on agent fees
Good
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Jan 27,2017
Minithumbup
Jason Ackroyd
By:
Jan 27,2017
0 people found
this helpful
Jason was a gentleman and professional to the very last. He made the process of house searching enjoyable for a change and kept me laughing along the way. In dealing with paperwork and finances I felt at ease and unlike most agents, there was no need to rush and panic for the property to become ours for the next six months. He is personable and a very likeable character and I would highly recommend Brices again due to his customer care....
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Comment on agent fees
Good
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Jan 27,2017
Minithumbup
Leah Southwell
By:
Jan 27,2017
0 people found
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I recently moved house and I'm so glad I chose Brices. After lots of negative experiences with other agencies I can finally say I found the right one. I'm really satisfied with the amount of support I received from Leah. She's always super helpful, and I would recommend her anytime!...
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Comment on agent fees
Leah is very professional, has amazing customer service skills, she is extremely approachable and helpful! She's a star!:)
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Jan 27,2017
Minithumbup
Jason Ackroyd
By:
Jan 27,2017
0 people found
this helpful
Excellent service & excellent communication at all stages of the process. Very prompt at replying to queries. Would definitely recommend to others without hesitation....
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Comment on agent fees
Similar to other City centre agents.
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Jan 27,2017
Minithumbup
Leah Southwell
Jason Ackroyd
By:
Jan 27,2017
0 people found
this helpful
I've been renting a property through Brices for the last year and a half.Jason showed us the property and dealt with the paperwork whilst Leah is in charge with the maintenance and management side.I have to say the they are the best, most helpful and patient agents I have ever dealt with....
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Comment on agent fees
the normal Brighton and Hove fees
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Jan 27,2017
Minithumbup
Jason Ackroyd
Alex Sheppard
By:
Jan 27,2017
0 people found
this helpful
Brices have just rented out our flat for us and have been very professional and helpful throughout what was quite a slow process in a difficult market. Our flat had a leak at one point and Alex popped around to help fix it even before any money had exchanged hands. Jason has been thoroughly helpful, polite and quite the opposite to what I have experienced in estate agents up until this point. There is no money grabbing, he is just a decent, trustworthy man who wants the best for everyone involve...
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Comment on agent fees
Very good
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Jan 27,2017
Minithumbup
Jason Ackroyd
By:
Jan 27,2017
0 people found
this helpful
As a new client of brices me and my friend who are moving in together were recommended By a few of our friends to visit brices to help us with our find for a new home. We viewed numerous properties from countless agents and many of which were very welcoming but one or two were definites to avoid, but brices, a very up market group of agents in the quaint hove branch gave a very high end of professionalism but whilst being easy going as if you know them anyway. jason especially made a great first...
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Comment on agent fees
Competitive and fair. No problems
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Jan 26,2017
Minithumbup
Alex Sheppard
By:
Jan 26,2017
0 people found
this helpful
I am delighted and extremely grateful for all the help, advice and support that Alex gave me from our first encounter right up to post completion. He soothed my brow during a stressful situation and went above and beyond to retain my sanity always responding promptly to my calls and queries. Thank you so much Alex... I couldn't have done it without you !...
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Jan 12,2017
Minithumbup
Leah Southwell
By:
Jan 12,2017
0 people found
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Leah has been an excellent property manager - always quick to respond, friendly, efficient, and helpful in getting things sorted out....
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Jan 10,2017
Minithumbup
Alex Sheppard
By:
Jan 10,2017
0 people found
this helpful
Alex and everyone at Brices were an absolute pleasure to deal with. Alex was honest, open, and constantly helpful throughout our purchase, providing valuable advice and assistance to keep the transaction running smoothly. I wouldn't hesitate to recommend Brices and they will undoubtedly be the first people we contact when move on and need to sell our property in the future....
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Jan 09,2017
Minithumbup
Ellie Koutsouris
By:
Jan 09,2017
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this helpful
The service Ellie provided to me was and is excellent, As a non UK resident I am not familiar with the various procedures in the UK in relation to renting and she helped with all of them. Always in time and always with a smile on her face....
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Comment on agent fees
Agent's fees are as can be expected.
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Nov 15,2016
Minithumbup
Jason Ackroyd
Emma Prior
By:
Nov 15,2016
0 people found
this helpful
Brices has been very impressive in service at every touch point so far. Of all the agents I got to value my first flat, Emma was by far the most honest, proactive and positive. Also, at every occasion, Jason has been really impressive in integrity to protect my needs and proved to find me tenants who are like minded and long-term, so really impressive. Leah most recently has also been very efficient at all times. If it continues I look forward to working together in future....
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Comment on agent fees
Good / Average.
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Sep 19,2016
Minithumbup
Alex Sheppard
By:
Sep 19,2016
0 people found
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Having had a really, really bad experience trying to buy my first property with Baron Estates I was nervous in going ahead with another sale. Brice's were helpful, honest and kept me up to date with how the sale was going, particularly whilst I wasn't able to complete as the flat was tenanted. Alex was really friendly and didn't make me feel like just another buyer which I had felt at some other estate agents. A smooth sale and a great first flat!...
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Comment on agent fees
I felt the fees were reasonable and not over priced.
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Aug 31,2016
Minithumbup
Jon Brown
Alex Sheppard
By:
Aug 31,2016
0 people found
this helpful
We bought our last property from Brices 12 years ago and they were our first choice when it came to selling it. I cannot recommend them highly enough. They treated us with professionalism, patience and humour during a particularly difficult sale. Nothing was too much trouble for them and we felt we were treated as people rather than potential commission. It was an extremely stressful time but made so much easier by Jon and Alex. Their communication and organisation is second to none which really...
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Comment on agent fees
Worth every penny
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Aug 24,2016
Minithumbup
Leah Southwell
By:
Aug 24,2016
0 people found
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If only all estate agents were like Brices! Leah has been so friendly and helpful, getting any issues sorted straight away and making sure everything was taken care of from the day we moved in. The flat was lovely and well looked after, and if we hadn't been buying our own place we would never have left! Thank you!...
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Comment on agent fees
Very reasonable, and no hidden charges or add-ons like some places!
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Jul 24,2016
Minithumbup
Ellie Koutsouris
Jon Brown
By:
Jul 24,2016
0 people found
this helpful
I cannot recommend Brices more highly they are professional at all times, helpful, efficient, trust worthy, honest and go out of their way offering above excellent customer care. I have rented my flat through them for a few years and have just today completed on the sell thank you Brices for all your help....
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Comment on agent fees
Fair although slightly higher it has been money well spent to get the excellent service
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Jul 21,2016
Minithumbup
Jon Brown
Alex Sheppard
By:
Jul 21,2016
0 people found
this helpful
Excellent and speedy communication, which was consistent throughout our buying process. Also very friendly and honest, with good advice throughout...
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Comment on agent fees
N/A
Was this helpful? Yes
By: Jon
Jul 21, 2016
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Hi James Thanks so much! I hope you are very happy in your new home :) ...
Jul 02,2016
Minithumbup
Jason Ackroyd
Leah Southwell
By:
Jul 02,2016
0 people found
this helpful
I stumbled across these guys at a particularly stressful time, and , wow, what a find. They have been kind, helpful, prompt and informative. They have endeavored to help me find a home and have alleviated much of the complication I had encountered before. Can't speak more highly of them. Forget the rest Brice is best!...
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Comment on agent fees
Fees as expected and worth every penny.
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By: Jason Ackroyd
Jul 02, 2016
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Thank you so much for your kind words, it was only a pleasure to be able to help and we are so happy that such a lovely house will be made into an even lovelier home now for you and your son. We wish you all the very best and may the start of this new chapter in your life be positive, happy and fruitful. ...
Jun 23,2016
Minithumbup
By:
Jun 23,2016
0 people found
this helpful
I have used Brices for both buying and selling properties over the past 10 years. Their service has been exemplary. When coming to market properties, Brices have placed considerable effort into ensuring good numbers of prospective buyers are taken to view a property. I have dealt with all members of staff over the years, and I whole heartedly recommend utilising their services....
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Comment on agent fees
Their fees are very fair. They are also open to discussion regarding fees, an aspect that all buyers and sellers should consider strongly.
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May 26,2016
Minithumbup
Jason Ackroyd
Leah Southwell
By:
May 26,2016
1 people found
this helpful
Jason is a top star! Friendly and welcoming made our move very easy. We were stuck between two flats they had and he offered a lot of advice and details about both flats to help us choose. The paper work and moving arrangements were done quickly. Leah was very helpful in getting contracts signed as due to a family emergency I couldn't make it down to pay in person. The standard of their property was clean and tidy ready to move in. Would recommend this estate agent and would definitely re...
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Comment on agent fees
They are fair
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By: Jason
May 26, 2016
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Thank you so much for the kind words, it's greatly appreciated. We're extremely happy to have been able to help such a lovely couple, who were an absolute pleasure to deal with! All the very best in your new home too and welcome back to life in wonderful "sunny" Hove. ...
May 04,2016
Minithumbup
Alex Sheppard
Jon Brown
By:
May 04,2016
0 people found
this helpful
In a sale fraught with complications and slow solicitors the only people who continually worked to help me and to move things forward in a positive manner were Alex and Jon at Brices. The service received from day one was highly professional and efficient. Both Alex and Jon worked tirelessly on the sale for over 14 months, often pursuing causes of delays on my behalf and of that of the buyer and they always maintained a good regular contact so as to keep me informed of any developments. Their di...
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Apr 18,2016
Minithumbup
Jon Brown
By:
Apr 18,2016
0 people found
this helpful
Jon has been invaluable in our buying process. After the sale of our house fell through, he negotiated with the vendors and ensured a successful completion, all the while communicating with us and our solicitor. I would highly recommend Jon and the whole team at Brices for anyone wishing to buy or sell....
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Comment on agent fees
n/a
Was this helpful? Yes
Apr 13,2016
Minithumbup
Ellie Koutsouris
Leah Southwell
By:
Apr 13,2016
0 people found
this helpful
After a few less than satisfactory experiences with managing agents, Brices were professional, polite, efficient and admirably proactive at resolving any issues that arose. If I rent in Brighton again it will hopefully be through them....
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Apr 12,2016
Minithumbup
Jason Ackroyd
By:
Apr 12,2016
0 people found
this helpful
We loved working with Jason. He was very friendly, helpful, and honest. He responded quickly to our enquiries and let us know when a property was available that would suit our needs. We highly recommend him. Renting with Brices was also a positive experience. The property was cleaned when we moved in, the fees were reasonable, and we would happily consider renting through Brices again. Thanks to the Brices team and specifically Jason!...
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Apr 06,2016
Minithumbup
Louise Brice MNAEA
Alex Sheppard
By:
Apr 06,2016
0 people found
this helpful
Alex's up-beat, positive energy was what initially appealed to us and when he .showed us the property he was thorough and knowledgeable. Our purchase had some complications and delays but throughout Alex was helpful, patient and encouraging.He really went that extra mile....
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Comment on agent fees
Paid by the vendor.
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By: Alex Sheppard
Apr 06, 2016
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Thank you Richard, it was a pleasure and thank you both for your patience throughout the process ...
Mar 31,2016
Minithumbup
Jon Brown
By:
Mar 31,2016
0 people found
this helpful
We have found Jon to be exceptionally helpful in our recent purchase of a flat. The transaction proved to be long and drawnout, Jon was brilliant at keeping us up to date and proved to be the most professional and efficient person that we dealt with during this process. We would definitely use Brices again in the future. David & Chris...
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Mar 07,2016
Minithumbup
Ellie Koutsouris
Leah Southwell
By:
Mar 07,2016
0 people found
this helpful
Before we moved into the property, the guys were extremely helpful in speeding up the process (as we were homeless at the time). Then during our stay, any maintenance request was completed very quickly (where possible within the same day, even for non-urgent requests) and the team were extremely helpful with any other requests. All round fantastic service, by far the best letting agents I've rented through. When I come back to Brighton I'll be sure to use Brices again....
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Comment on agent fees
Fair
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Mar 07,2016
Minithumbup
Alex Sheppard
Jon Brown
By:
Mar 07,2016
0 people found
this helpful
Been on a real journey with these two guys their amazing nothing to is to much trouble! Highly recommend them!...
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Comment on agent fees
Excellwnt
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Jan 16,2016
Minithumbup
Jon Brown
Alex Sheppard
By:
Jan 16,2016
0 people found
this helpful
Brices managrd the rental of my studio flat for the past 8 years - the Lettings Team, Ellie and others, were fantastic, always helpful, immediately dealt with any problems and I was never without a tenant for the whole time. I've just sold the flat and the Sales Team, Jon and Alex, were brilliant, always at the end of the phone and helpful with any problems., and very friendly and supportive. Louise and her team are brilliant and I highly recommend Brices for Sales and Lettings....
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Comment on agent fees
The fees were reasonable and the service they provided was excellent.
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Dec 22,2015
Minithumbup
Jason Ackroyd
Alex Sheppard
By:
Dec 22,2015
0 people found
this helpful
Brices sold a property for me recently (December 2015)and deserve to be rated highly for their service. The firm also managed the property letting before the sale and handled my original purchase of the property. This means that I had contact with both lettings and sales at Brices. I always found all staff helpful, informed and pro-active. Having dealt with estate agents and management firms for a number of years, I found Brices to be a cut above the rest in the way all staff at the firm reacted...
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Comment on agent fees
Fees very reasonable.
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Dec 17,2015
Minithumbup
By:
Dec 17,2015
0 people found
this helpful
Brices were approachable and friendly, knowledgable about the area and property type and more than fair from a fee point of view. You came away with a feeling of trust and transparency from each encounter. They worked hard for this complicated sale, from bottom to top / owner, pulling out all the stops. They earned their fee and my respect....
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Comment on agent fees
Excellent
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Dec 16,2015
Minithumbup
Jon Brown
By:
Dec 16,2015
0 people found
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To be honest I've never been that impressed by estate agents, especially those in lettings; until however I met Jon at Brices. The typical estate agent in my experience these days has no knowledge of any fundamental property information and lacks all sales skills. Jon Brown is the exception to that rule, he knew what was what, where everything was, gave us time to breath and look around the property, provided solid information on the landlord, previous tenants and surrounding neighbours. So to s...
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Comment on agent fees
Bit expensive but can't dispute the service.
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Dec 15,2015
Minithumbup
Jon Brown
By:
Dec 15,2015
0 people found
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Jon was very attentive and thorough during the buy and was very efficient in moving the purchase through as quickly as possible...
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Dec 15,2015
Minithumbup
Jon Brown
Jason Ackroyd
By:
Dec 15,2015
0 people found
this helpful
From the beginning of our buying process we have been in good hands with Jon Brown at Brices. He has really made us feel at ease for first time buyers. Poppy and I have never felt like a burden to Jon he has been really professional, answering all our emails and phone calls within hours and explaining everything so clearly. Jon really sold the property to us with a charming warm approach, and he really helped us visualise living there but was also very genuine with the negative aspects to the p...
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Dec 15,2015
Minithumbup
Leah Southwell
Ellie Koutsouris
By:
Dec 15,2015
0 people found
this helpful
In a minefield of letting agents throughout Brighton and Hove we came across Brices. It was a simple transaction, they had the property for rent, we wanted it. And it was simple, more importantly we weren't given the...
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Dec 14,2015
Minithumbup
Jon Brown
By:
Dec 14,2015
0 people found
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just wanted to say a big thank you to Jon and the team at Brices for finding me a lovely cute flat to rent in Hove. Brices team are friendly, welcoming and personal....
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Dec 11,2015
Minithumbup
Jon Brown
Ellie Koutsouris
By:
Dec 11,2015
0 people found
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A professional company with friendly staff. Whilst leasing through Brices my property was always managed smoothly and when selling they got me a strong price and managed the sale perfectly, always keeping me informed. Would highly recommend....
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Dec 11,2015
Minithumbup
Jon Brown
Alex Sheppard
By:
Dec 11,2015
0 people found
this helpful
MY wife and i were very fortunate in dealing with Brices and in particular Jon Brown.We cannot praise him enough,his postive attitude and professional high standards are very rare in this day and age .Jon went above and beyond the extra mile during a stressful time which we really appreciated.We would use Brices again....
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Dec 11,2015
Minithumbup
Jon Brown
Alex Sheppard
By:
Dec 11,2015
0 people found
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With no shortage of agencies wanting to act for me selling in Brunswick Square, choosing Brices was still very straightforward. Of the people that quoted, they were clearly the most knowledgable about the area, and it was refreshing to work with people who seemed more interested in their location than impressing head office. The sale itself was somewhat drawn out - not the fault of the agents - and during that process I never felt that I had anything other than great communication. I'd certainly...
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Comment on agent fees
Seemed reasonable.
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Dec 11,2015
Minithumbup
Jon Brown
Alex Sheppard
By:
Dec 11,2015
0 people found
this helpful
Brices know the Brunswick area in Hove well and having failed to find a buyer using a different agent for three months we turned to them. The number of viewings they generated in the first couple of weeks arguably outweighed all of those in the previous three months!! Their effort to sell my property could not be faulted and in the end they actually attracted an international buy to let investor as our buyer. Throughout the subsequent sale process Jon put his all into keeping us updated and cha...
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Comment on agent fees
Decent market rate.
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Dec 08,2015
Minithumbup
Ellie Koutsouris
Jason Ackroyd
By:
Dec 08,2015
0 people found
this helpful
First time we have used an agent and would use Brices again! Ellie and Jason looked after every request we had and answered all our silly questions with the utmost professionalism. Will be recommending you to all our friends and family. Thanks for the great tenants!...
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By: JA
Dec 08, 2015
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Dear MK, thank you so much for the positive review, it means a lot to us! There are many pitfalls, possibilities and legislation waiting to trip Landlords up, so there's definitely no such thing as silly questions. Glad you like the tenants too, nice Landlords deserve good tenants...long may they stay! ...
Dec 07,2015
Minithumbup
Jon Brown
By:
Dec 07,2015
0 people found
this helpful
Jon was a great help when searching for my first flat to rent. As you can imagine quite an important decision to be made! Him and his team at Brices were efficient and professional. I would not hesitate to recommend them to anyone....
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Dec 07,2015
Minithumbup
Ellie Koutsouris
Leah Southwell
By:
Dec 07,2015
0 people found
this helpful
The service that I have received from Brices has been excellent. It takes the stress out of being a landlord as they react quickly to any situation, have the appropriate contacts, etc so all I need to do is pay the bills. They're also really nice people which makes life a lot easier....
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Dec 07,2015
Minithumbup
Jon Brown
By:
Dec 07,2015
0 people found
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state Agents often have a bad reputation but dealing with Jon is a world away from what I'd normally expects. From our first meeting with Jon he understood what we were looking for and didn't waste time showing us properties that were not suitable in terms of location and budget. Once in the property the service we received was again above and beyond what we would normally expect/have to put up with, especially in a market as competitive as Brighton and Hove. Can't fault the team and would easi...
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Dec 03,2015
Minithumbup
Jason Ackroyd
Leah Southwell
By:
Dec 03,2015
0 people found
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I found Brices to be efficient and friendly. Jason assisted helping me find the perfect studio by listening to what I wanted from a property. He was patient and understand at a stressful time, making my move easier. Leah has always got back to me promptly with any queries and has been personable and approachable. Ellie has also been very prompt at getting back to me with any questions and has always come across as proactive and offered a friendly and positive service. Brices offer a range of...
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By: JA
Dec 03, 2015
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Dear Miss Mills, we're very sorry to lose you as a tenant. Onward and upward we know but you made an already sunny studio flat that much brighter, thank you so much for the kind words too. The team at Brices wish you much happiness and fond memories in your new home! ...
Nov 27,2015
Minithumbup
Jason Ackroyd
Emma Prior
By:
Nov 27,2015
0 people found
this helpful
As a landlord of a property in Hove, I have always found Brices Sales and Lettings to be the epitome of professionalism and diligence. They understand the market and their staff are always courteous and attentive whether by email or telephone. Prompt attention is always ensured and objective advice if freely offered when required. My property was recently vacated and although Brices felt I could increase the rental income, they advised that as December was not the best time to market th...
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Nov 27,2015
Minithumbup
Jason Ackroyd
By:
Nov 27,2015
0 people found
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Jason was the most helpful and kindest person i met in a long time, renting the flat went quickly and efficiently , he has been always accessible and benn responding. to enquiries immediately and helpfully...
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By: JA
Nov 27, 2015
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Thanks so much Natalia but I can't take all the credit...you were extremely efficient, which made things that much easier for me! Good luck in your new home and I hope everything goes smoothly with the little one. Don't forget to keep us updated please! ...
Nov 26,2015
Minithumbup
Leah Southwell
Louise Brice MNAEA
By:
Nov 26,2015
0 people found
this helpful
All the staff I have spoken to or dealt with in Brices have been exceptional. They are proactive, supportive, empathetic, due diligent, tenacious and highly communicative/informative. Everyone I have dealt with have been polite, friendly and their advice to someone like me who does not have great experience has been of real value. You can see they pride themselves on good customer service and customer experience. They are able to give me great confidence and we have developed a great "tr...
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Comment on agent fees
...
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Nov 26,2015
Minithumbup
Emma Prior
Jason Ackroyd
By:
Nov 26,2015
0 people found
this helpful
Brices are a great team but I must single out Emma and Jason. They are fab! Very knowledgeable, approachable and professional I cannot fault them. Jason did a brilliant job in getting the right tenants and Emma's in-depth knowledge of the market is invaluable. I would highly recommend Brices and I am very happy with the service they provide....
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By: JA
Nov 26, 2015
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Dear "SK" Emma and I are thrilled with the mention, thank you for your kind review and recommendation. ...
Nov 02,2015
Minithumbup
Ellie Koutsouris
Leah Southwell
By:
Nov 02,2015
0 people found
this helpful
Brices has been a letting agent for the property I rent for over 2 years and I was genuinely impressed with their friendliness and responsiveness. Although they may charge a bit higher in fees having had experience with some other letting agents I can say it is absolutely worth it - in return you get excellent service with a personal touch! If I will be renting or buying any property in Brighton and Hove I know which agent to choose!...
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Sep 28,2015
Minithumbup
Jon Brown
Louise Brice MNAEA
By:
Sep 28,2015
0 people found
this helpful
Having never sold a property before I have little experience of who to compare Brices with. Overall I found them to be helpful with good communication. When there was an issue or problem Jon was quick to find the answers and they kept me well informed right up until the final day of completion, although my only complaint would be that I felt a little under pressure to drop the price at the last minute to keep the seller happy, on hindsight perhaps this was not necessary....
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Sep 08,2015
Minithumbup
Jon Brown
By:
Sep 08,2015
0 people found
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Excellent service from Jon and the team at Brices. They really knew the local area and came up with very effective marketing strategy to secure us the best price. We had four offers within a week and a sale tied up within 10 days. Jon really came into his own after the the offer was agreed, by unblocking delays and issues in the sales process and keeping the solicitors on their toes!...
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Aug 21,2015
Minithumbup
Alex Sheppard
By:
Aug 21,2015
0 people found
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Alex and the team really know their stuff! A sale fell through but they got me another buyer in days. Alex made a very stressful period manageable. Thanks Alex! You really are good at what you do! Michelle...
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Aug 07,2015
Minithumbup
Jon Brown
By:
Aug 07,2015
0 people found
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I am writing to thank you for selling what was My first home, in Hove. I wanted somebody knowledgeable, honest, and professional to guide me through the process. It was all that and more! Not only did you sell my home very quickly, you kept in touch with me about every steps of the process. My home was marketed well and thanks to you having been in this area for a long time and having an existing list of potential buyers, resulted in plenty of visitors for my open homes. I appreciated being kept...
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Aug 07,2015
Minithumbup
Alex Sheppard
Jon Brown
By:
Aug 07,2015
0 people found
this helpful
Brices were fantastic from start to finish. They really know the local market and gave us good advice on selling, took great photographs and had our flat on the market very quickly. They were always helpful and responded quickly to any questions. Alex's enthusiasm I am sure helped to get buyers in, and we were very happy with the price we realised. Jon really came into his own in the after-sales process, which had some difficult moments with our sale - we could always rely on Jon to smooth the w...
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Comment on agent fees
Great value
Was this helpful? Yes
Aug 03,2015
Minithumbup
Alex Sheppard
Jon Brown
By:
Aug 03,2015
0 people found
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Alex took us to a number of viewings and eventually negotiated the purchase for us. I always felt that his advice was realistic and honest. Once we had an agreed offer, Jon steered us through all the complexities of the buying a Grade 1 listed property and reassured us along the way keeping us informed of progress and chasing the vendor as necessary. I believe that Brices are real experts in their knowledge of Brunswick Square properties and were a pleasure to deal with and very professional...
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Aug 02,2015
Minithumbup
Jon Brown
By:
Aug 02,2015
0 people found
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Very positive engagement with Brices, helpful and enthusiastic without being too pushy. Very quick to respond to any queries and flexible on viewing arrangements. Good local knowledge and market awareness. I would use them again for both buying and selling properties,...
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Aug 01,2015
Minithumbup
Jon Brown
By:
Aug 01,2015
0 people found
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I bought a flat with Brices and my contact there was Jon. He is thorough, intelligent, a great communicator, hard working, has a great sense of humour... and, get this, he doesn't insult your intelligence by trying to bump up the property price with any of the usual toe curling, embarrasingly obvious ploys that I had to deal with from other firms. He is honest and an all round good agent. If you want to buy a flat ask for Jon....
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Jul 29,2015
Minithumbup
Jon Brown
Louise Brice MNAEA
By:
Jul 29,2015
0 people found
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Brices helped me every step of the way in selling my flat, this was the first property i had ever sold. They drew up an excellent property guide for prospective purchasers which was very clear and very professional. They kept me regularly updated in all interest shown and in all veiwings by phone and email which suited my busy schudule. This regular updating continued once a purchaser was secured despite the fact tht the actual sales proved to be protracted through no fault of Brices. The whole ...
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Comment on agent fees
Excellent value for money
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Jul 28,2015
Minithumbup
Alex Sheppard
Jon Brown
By:
Jul 28,2015
0 people found
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Having been given the run around by another estate agent (who shall remain nameless, the cunning bunch) I then viewed and purchased a property through Brices and I was absolutely delighted with the service. I felt very well looked after throughout the process, which was invaluable to me as a first time buyer, and they pulled out all the stops to hasten my purchase when I was faced with sofa-surfing. Alex and Jon were always on hand to answer my questions, they were always honest (even with the...
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Jul 17,2015
Minithumbup
Jon Brown
By:
Jul 17,2015
0 people found
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Absolutely brilliant experience working with Jon and the Brice's team who gave speedy advice, follower through and humor when buying my flat . Thank you so much fir everything ....
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Jul 13,2015
Minithumbup
Jon Brown
By:
Jul 13,2015
0 people found
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Jon has been extremely helpful and pro active during an extended property purchase, fraught with many issues. He has retained his cheerful disposition throughout and has really gone the extra to resolve matters to everyone's satisfaction. A natural negotiator with integrity and honesty....
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Jun 01,2015
Minithumbup
Ellie Koutsouris
Jason Ackroyd
By:
Jun 01,2015
0 people found
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Considering the bad reputation lettings agents usually have, especially in Brighton and Hove, I was very pleasantly surprised with Brices' customer service. The staff showing me around the properties were polite and friendly, and that continued when dealing with the administrative staff after putting an offer on a flat. The flat itself was very large and in a great location, for the price. At no point did it feel like Brices were against me and, while I had to move due to the landlord selling t...
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Comment on agent fees
The initial holding fee was quite a bit more than most other lettings agents in the area, but if I recall correctly it was deducted from the overall deposit anyway.
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May 14,2015
Minithumbup
Ellie Koutsouris
By:
May 14,2015
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Brices are a true cut above the rest. They manage 3 of my properties and are great to work alongside! I have 3 sets of settled and happy tenants. I am delighted to be able to write a review for them and sites like this are a great learning curve for such an uncensored industry....
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May 14,2015
Minithumbup
Ellie Koutsouris
Louise Brice MNAEA
By:
May 14,2015
0 people found
this helpful
Brices are very professional and attentive and I will always recommend them. They were a referral and we are very pleased to have trusted our dear friends to give Louise and Ellie a chance to show us how agents should behave....
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May 14,2015
Minithumbup
Ellie Koutsouris
By:
May 14,2015
0 people found
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Its not often I take time to write reviews but I believe this company deserves recognition for their outstanding customer service. When I took this property 6 months ago Ellie was the person I dealt with from start to finish. To this day she is the same point of contact and has always promptly addressed any problems with the flat. Its refreshing to meet an agent who genuinely looks after the tenant fairly and never passes he buck to the landlord. Leah and Emma have also been great and there ap...
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May 14,2015
Minithumbup
Ellie Koutsouris
Emma Prior
By:
May 14,2015
0 people found
this helpful
I have been in my flat for 2 months and Ellie and Emma have been lovely, professional and looked after me superbly. I would always recommend Brices now as they are the first estate agent I have used who are not rude or obnoxious. PS - The dogs are cute too!...
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May 12,2015
Minithumbup
Ellie Koutsouris
Jason Ackroyd
By:
May 12,2015
1 people found
this helpful
We urgently needed a rental flat in Hove just before Xmas 2014 as our purchase fell through. Brices agreed to show us this flat although the previous tenancy hadn't expired but the flat was empty and available. Ellie worked extremely hard to complete all the paperwork in time so we were able to move in at short notice. Any issues we have had since moving in have been quickly and efficiently dealt with....
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May 11,2015
Minithumbup
Ellie Koutsouris
Louise Brice MNAEA
By:
May 11,2015
1 people found
this helpful
I have been with Brices for 3 years and my only concern is that should I ever need to move another agent would not come close to how well Ellie & Louise have looked after me. When my boiler broke down and the landlord was away on holiday these lovely ladies bought me heaters around and even offered for me to stay at their homes to use shower facilities. I was blown away by how personable Brices have been in the last 3 years and I always recommend them to friends! I really don't think you ca...
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May 10,2015
Minithumbup
Ellie Koutsouris
By:
May 10,2015
0 people found
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Ellie has always been there for me if there is any query or emergency. For example the ceiling came down due to a flood in the upstairs flat. She dealt with it so amazingly well took care of it with kindness and efficiency. She even came round after the mess was cleaned up with gifts, so nice. I always feel she is fair, kind and gets jobs done fast....
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May 10,2015
Minithumbdown
By:
May 10,2015
1 people found
this helpful
This is my first time as a landlord and it was my own fault for not doing any research when it came to finding a letting agent, I simply went to the first one I noticed on my high street which was Brices and right now I am just waiting for the 2 year contract to be up so I can get rid of them. The service is just terrible, to the point where my tenant had to ask to contact me and once she got in touch she said the management of the property was very bad. Brices have multiple people who cha...
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By: ellie koutsouris
May 11, 2015
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Dear Aegiskidd My name is Ellie Koutsouris and I am the Manager here at Brices. I am sorry to hear of your experience and would be very grateful if you could contact me directly so we can identify the property and look into this matter as a matter of priority for you. Please note that we do not run 2 year contracts and again this is something we can advise you on if you are a client of ours. I look forward to hearing from you soon and finding you a swift solution. Ellie Koutsouris BSc (Hon ...
May 10,2015
Minithumbdown
Alex Sheppard
By:
May 10,2015
1 people found
this helpful
It has become clear to me that you guys value the landlords and prospective buyers of their properties more than any of their tenants. Absolutely awful service, if you're thinking of renting then I strongly advise you to look elsewhere. These guys really quick to shirk off any responsibility from them and blame tenant If you call someone bully in your office, how could you expect to get more business and even your customer's heart? Also one my friend who working with them. These guys charg...
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By: ellie koutsouris
May 11, 2015
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Dear Kian Barlow, Thank you for bringing this to our attention and I am sorry to hear that your friend did not have a good experience. I am assuming that this may be a different agent as the fees you mention are not representative of the fees which may apply with our company. I would welcome to discuss this further with you of course and look into further for a solution as we generally have fantastic relationships with our clients. Please do not hesitate to contact me personally at our office ...
May 07,2015
Minithumbup
Jon Brown
Louise Brice MNAEA
By:
May 07,2015
0 people found
this helpful
Great service in what turned out to be quite a stressful sale! (through no fault of Brices I hasten to add! We were dealing with a lease extension as well as the sale) Jon was always on hand by phone or email and was always on top of every detail in the chain from the buyer to the solicitors. Always professional and friendly service from everyone at Brices (Jon, Alex and Louise especially) who worked above and beyond and got me the perfect buyer!...
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May 06,2015
Minithumbup
Alex Sheppard
By:
May 06,2015
0 people found
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My situation: selling my brother's flat after he died; I don't live in or near Hove. Alex and the Brice's team did everything possible to keep the flat shipshape, make the sale happen and smooth the process. Alex was always helpful, generous, efficient, calm, reassuring. i couldn't have wished for a better agent for the sale. highly recommended....
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Feb 27,2015
Minithumbup
Jon Brown
Louise Brice MNAEA
By:
Feb 27,2015
0 people found
this helpful
Jon and Louise have again dealt with our purchase in a professional and diligent manner, something we would expect from such experienced and knowledgeable estate agents. Communication was clear throughout and they helped the transaction go through seamlessly. Thank you!...
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Feb 25,2015
Minithumbup
Jon Brown
Louise Brice MNAEA
By:
Feb 25,2015
0 people found
this helpful
I've never worked with an agency who so surpass every expectation. Brices have an excellent reputation and they more than deserve it. Jon is wonderful to work with, efficient, intelligent, patient and fun. He also is honest and to me it seemed that he works for both seller and buyer in equal measure. Louise has built up a fantastic company and the ethos which seems to be engendered is that nothing is too much trouble. I really can not praise the agency more highly and would recommend them to eve...
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Feb 25,2015
Minithumbup
By:
Feb 25,2015
0 people found
this helpful
Brices sold my flat for me at the end of last year, and they really helped make a stressful process as pleasant as possible! They seem like genuinely nice and decent people, and don't do the terrifying heavy sell of some of the larger companies (yes you, Cubitt & West!). They found a buyer for me in a few days, but the sale turned out to be a little complicated, because of various issues that came up with my flat in the survey. However, they kept everything transparent, and quickly negotiate...
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Feb 24,2015
Minithumbup
Jon Brown
By:
Feb 24,2015
0 people found
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Jon went beyond his role requirements helping find contractors for quotes and repairs and pushing the sale forward when required. He was always on-top of the sale process and we cannot recommend Brices enough due to Jon's excellent contribution. Thank you Jon!...
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Feb 24,2015
Minithumbup
Alex Sheppard
Jon Brown
By:
Feb 24,2015
0 people found
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GREAT staff, GREAT service and GREAT estate agents. Can not say enough good things about the service from Louise, Alex and Jon at BRICES gave me in selling my flat in Hove. Would recommend to everyone to either buy or sell from Brices....
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Comment on agent fees
Great fee for the sale of my property. As i brought the property 3 years before from Brices before selling it i was still offered the low returning customer fee rate.
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Feb 24,2015
Minithumbup
Jon Brown
By:
Feb 24,2015
0 people found
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Jon Brown was incredibly helpful at every stage of my purchase of a flat in Brighton and really went above and beyond the call of duty to sort things out and make sure the sale proceeded smoothly. The purchase was quite a complex one, and both sets of solicitors weren't as speedy as they could have been at making progress - Jon was brilliant at unpicking the problems and helping to ensure the transaction kept moving. I couldn't fault him at all, he was also always cheerful, courteous, profession...
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Feb 15,2015
Minithumbup
Jon Brown
Louise Brice MNAEA
By:
Feb 15,2015
0 people found
this helpful
I recently sold my property with Brices. Having previously used Fox and Sons, I was extremely impressed with the professionalism, knowledge, respect for my tenant (who was staying at the property), and overall support from the company to ensure the challenging sale went through. I genuinely cannot state enough how supportive Jon Brown and Louise Brice were. I cannot recommend the agent highly enough! An asset to all estate agents...Brices should be the benchmark!...
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Comment on agent fees
Excellent as you genuinely feel you are getting a real service from the team.
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Feb 12,2015
Minithumbup
Alex Sheppard
By:
Feb 12,2015
0 people found
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Really superb service - I just sold my flat in Hove through Brices and have been consistently impressed with the levels of professionalism displayed by the firm, and in particular by Alex. He was always in touch when he needed to be and was willing to help in any aspect of the sale he could. An excellent experience - thank you!...
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Feb 03,2015
Minithumbup
Alex Sheppard
Louise Brice MNAEA
By:
Feb 03,2015
0 people found
this helpful
Brices were thorough finding out from me exactly what I was looking for. This was invaluable as I was travelling from Kent to Hove to view. They contacted me promptly whenever they had a suitable property for me to look at. Alex was fabulous and could not have been more helpful. I felt well looked after every step of the way. I know that Alex and Brices will continue to give me help with local knowledge . This is such a valuable part of their service. It feels as though Brices is a great first s...
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Feb 02,2015
Minithumbup
Jason Ackroyd
By:
Feb 02,2015
0 people found
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I would like to thank Jason for his outstanding work! Much appreciation for all your help. Very approachable and helpful person and highly recommended as a sales agent. I had a great experience and thank to Jason's great input I will recommend Brices Sales and Lettings to friends....
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N/A
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Jan 28,2015
Minithumbup
Jon Brown
Louise Brice MNAEA
By:
Jan 28,2015
0 people found
this helpful
Jon was fantastic at keeping me updated throughout the sales process. I found him to be professional and courteous, even when times were stressful. I would highly recommend Jon and the team and will be using Brice's again to buy my next property....
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Dec 22,2014
Minithumbup
Louise Brice MNAEA
By:
Dec 22,2014
0 people found
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I have recently purchased a property through Brices and the quality of service received has been outstanding. They're a professional team who I felt were with me every step of the way through my first home purchase and having come up against a few issues they helped in every way possible and from looking at a possible completion date of Feb'15 they got me into the property in Nov'14 ! I would highly recommend Brices and have been thoroughly impressed with the service provided. I had the most d...
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Dec 09,2014
Minithumbup
By:
Dec 09,2014
0 people found
this helpful
I have used Brices for the letting and sale of my property over the last 8 years. They have always been responsive, professional and have always had my best interests at heart. When I finally sold my flat they sold it for me and managed the process incredibly smoothly. Each staff member is passionate about what they do, and do it very well! I can't reccommend their services enough....
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Aug 29,2014
Minithumbup
By:
Aug 29,2014
0 people found
this helpful
We found Brice's very helpful when buying our first property. There was a personal touch and we felt listened to. They facilitated us viewing the property several times before exchange, and we found they were good communicators when liaising between the solicitors. Our property sale completed in 8 weeks, which we were very pleased with. All things considered we would recommend using Brices....
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Jul 29,2014
Minithumbdown
By:
Jul 29,2014
0 people found
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Sometimes I think lettings agents forget that a rented property is still a home. The tenant sees it as a place of comfort and shelter, and preferably one with functioning appliances. It's interesting to compare the comments from landlords on here about their treatment from Brices with those of tenants. I had many issues with the property I rented right from the start and as a tenant I found Brices very difficult to deal with. Interesting to read other reviews below from people who said ...
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By: Louise Brice
Jul 29, 2014
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Dear Sir/Madam, I was shocked and disappointed to read your review as this goes against our entire ethos of what we do at Brices and indeed pride ourselves in ensuring our tenants enjoy their home. Could you please contact me personally so I can discuss this and put things right no matter what. We have received no reports of unhappy tenants nor on brainstorming with the team have we had any scenarios that match your complaint. Please call me or email me at louise@brices.co.uk ...
Jul 24,2014
Minithumbup
Louise Brice MNAEA
By:
Jul 24,2014
0 people found
this helpful
I can not express enough my thanks to Louise for her professional and proactive approach in guiding through the purchase of my new property. There were many problems from all sorts of places that many agents would have ignored or made poor support with. Louise made it her mission to help to overcome them in a positive and friendly way. I would have no hesitation in recommending Louise and the whole office team in both the sale of your property and to make a purchase. Thanks...
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Jun 05,2014
Minithumbup
Louise Brice MNAEA
Jason Ackroyd
By:
Jun 05,2014
0 people found
this helpful
I have been renting in the UK and around the world for over 20 years. The team at Brices are far and away the finest agents I have ever had the pleasure to deal with. Lightning fast results finding a property coupled with truly caring personal service puts them head and shoulders above the competition. I do not hesitate to recommend these lovely people....
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May 24,2014
Minithumbup
Louise Brice MNAEA
By:
May 24,2014
0 people found
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Louise and her staff have a very firm grasp of their customers' needs and I cannot thank her and her team enough for their impeccable service. From the very first day I walked into their office 7 years ago, when I rented my first property with them (I'm now on my second), I have not once been disappointed. I decided to move into a bigger property recently and the team at Brices made this transition seamless. As soon as I told Louise and Ellie my plans to move, they vowed to find me my dream home...
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May 22,2014
Minithumbdown
By:
May 22,2014
1 people found
this helpful
After scrolling through the rest of the reviews on this website it has become clear to me that Brices value the landlords and prospective buyers of their properties more than any of their tenants. Initially the condescending manner in which some of their staff dealt with me was nothing more than irritating however as the end of my tenancy approached I had to deal with unscheduled viewings, unscheduled visits for maintenance of the property and their staff completely disregarding the fact that I ...
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What agent could do to change your mind?
Some respect would have been nice.
Attached Files
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By: Louise Brice
May 22, 2014
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Dear Mr/Mrs/Ms Smith...I am very sorry and sad to read your review and would like to have the opportunity to find out what exactly happened as we have had no complaints, reports of unconfirmed viewings or contractor visits and we take great care of the fact that our tenants have and deserve complete enjoyment of the property and work very hard to make sure they feel this. We run a very tight computerised system that ensures that viewings do not go ahead if not confirmed with the tenants so I ne ...
May 22,2014
Minithumbup
Louise Brice MNAEA
Alex Sheppard
By:
May 22,2014
0 people found
this helpful
After renting out my property in Birghton, and having it managed by Brices, I then later decided to sell. Using Brices for this service was quick and efficient. I would whole-heartedly recommend using Brices for rental or sales. Their sincere appraoch is refreshing....
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By: Louise Brice
May 22, 2014
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Michael...thank you for your comments! A great landlord and equally fabulous seller! ...
May 10,2014
Minithumbup
By:
May 10,2014
0 people found
this helpful
Brices\' advice, help and professionalism in the management and sale of our property was invaluable. As property managers Brices have been exceptionally committed and supportive of us and our tenants....
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By: Louise Brice
May 22, 2014
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Andrew and Sarah...thank you for your kind words - we are really going to miss you guys - one of our kindest and understanding landlords! Enjoy your adventures! ...
May 07,2014
Minithumbup
By:
May 07,2014
0 people found
this helpful
I have been involved in many property transactions over the years, but I have never experienced an agent add so much value as Shanade did on this purchase. There were complexities from the outset that she helped unravel calmly and professionally. Again in the latter stages when issues emerged she stepped in to resolve them. She was always available, and showed great dedication to seeing the sale through. I am in no doubt that without her commitment and professionalism the transaction would have...
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By: Shanade McCLelland
May 08, 2014
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Hi Mark Thank you for such a lovely review! You were an absolute pleasure to deal with and I wish you all the best with the flat! Please feel free to call me if you need anything in the future. Kindest regards Shanade McClelland ...
May 05,2014
Minithumbdown
By:
May 05,2014
1 people found
this helpful
As a tenant I have been renting for over 20 years and this is truly the worst experience I have ever had with a lettings agency. Like one of the reviewers below when I complained I was called a 'bully' which is really not pleasant. My new agency is like a breath of fresh air, unlike Brices they are professional, they charge much, much less, they don't make issues personal and there are many people in the office you can speak to in regards to property issues/admin unlike Brices which only s...
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What agent could do to change your mind?
Better Customer service, more care for me as a tenant
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By: Louise Brice
May 06, 2014
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I am very sorry to read your review as Director of Brices and would like to invite you to contact me with further details of your experience so I can take the appropriate action with my staff and/or processes. We genuinely aim to provide an exceptional service so if this has failed in any way then I am keen to hear and put things right. Please contact me on louise@brices.co.uk or I am happy to meet with you? ...
Mar 31,2014
Minithumbup
By:
Mar 31,2014
0 people found
this helpful
Brice\'s specialise in the Hove area and as a property owner in that area, they were the obvious choice out of many chain agencies which are also there. They really know the area well and have an in depth knowledge of the market there and are able to give unique information and insights to those looking for property in the area. I found them to be polite efficient and helpful and able to cope with problems as they arise. I would not hesitate to recommend them as the destination agent for lettin...
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Mar 14,2014
Minithumbup
By:
Mar 14,2014
0 people found
this helpful
I have had the pleasure of dealing with Brice's for the last 12 years. At all times I found them courteous, knowledgeable and efficient both when buying property for myself as well as buying a property as an investment. As a newcomer to the buy to let market I am delighted with their property management service, their attention to detail and speedy response to the inevitable occasional problems. All in all excellent value for money....
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Mar 05,2014
Minithumbup
Louise Brice MNAEA
Ellie Koutsouris
By:
Mar 05,2014
0 people found
this helpful
I don\'t think you ever know you have a good letting agent until you have challenges with your flat or tenant. Brice\'s have supported us through both. Louise and her team have been constantly professional in providing up to date advice on all manner of issues. When the whole building had a gas leak and the supply was turned off for a few days, Brice\'s lent electric heaters to our tenants and helped maintain a constant flow of updates and information between us and our tenants until it was reso...
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Feb 28,2014
Minithumbup
Louise Brice MNAEA
By:
Feb 28,2014
2 people found
this helpful
I purchased a property through Brices as a buy to let investment. I found all the staff friendly, helpful and very professional at all times, so much so that I chose them to manage the rental of my property. In the last two years I have received excellent service and advice from them in all aspects of letting a property, and communication via face to face meetings and emails has always been efficient and friendly. If I was to buy another property or to recommend to friends who were thinking of b...
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Feb 28,2014
Minithumbup
Ellie Koutsouris
By:
Feb 28,2014
0 people found
this helpful
I have 2 properties as a Landlord with Brices, the overall service experience from Elle is first class, she always goes the extra mile to make sure the correct Tenant is secured and are vatted correctly and are made content during their period of tenancy. Pro-actve in keeping me advised of any issues, highly recommend her. Bought one of my properties via Brices and was looked after Shanade in Sales , very professional in her approach to both buyer and sellers, am assett to the team....
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Feb 27,2014
Minithumbup
By:
Feb 27,2014
2 people found
this helpful
I have two properties rented out through Brices and am very satisfied with the all the staff I deal with. They have made my life as a landord much easier as all the small problems are dealt with quickly and effectively which is good for me and the tenanat, any larger issues are brought to my attention with recommendations on the best course of action to take. Last year the staff went beyond the call of duty in handling one particular difficult problem which was very much appreciated. I have n...
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By: Louise Brice
Feb 27, 2014
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Many thanks for your comments. A super landlord! ...
Feb 27,2014
Minithumbup
By:
Feb 27,2014
1 people found
this helpful
I started renting through Brices 3 months ago. Everything was explained really well in advance and they even helped me arrange removals from my old property. The service since has been exceptional and I never feel like an inconvenience when I call with queries in respect of my new property. It would be hard to go to another agent now I have built such a great relationship with these guys!...
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By: Louise Brice
Feb 27, 2014
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Thank you Richard! You are a super tenant - we don't want you to go anywhere else either! ...
Feb 20,2014
Minithumbdown
By:
Feb 20,2014
2 people found
this helpful
Absolutely ABYSMAL service from this company. The reviews online speak volumes. Horrendous experience as a tenant and most defiantly never a company to rent through. -They NEVER return calls on time. -You constantly have to chase issues -Staff When you call are always unavailable -Don\'t reply to emails -Staff are rude I would never ever ever ever ever rent or god forbid buy through this agency again (EVER)...
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What agent could do to change your mind?
Worst agency in Hove.
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By: Louise Brice
Feb 20, 2014
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Dear ExTenant ... I am very concerned to read your review. I am a perfectionist with my staff and customer service and if you have experienced anything other than a five star service from my business then I am unaware and concerned that I need to take action. Please could you contact me with the details of what happened, the property and staff dealt with so I can sort this out without delay. Louise Brice DIRECTOR - louise@brices.co.uk ...
Jan 30,2014
Minithumbup
By:
Jan 30,2014
4 people found
this helpful
I have rented through Brices in the past and have recently come back to them to secure a new property in the Hove area. I never had any problems when I was a tenant previously and felt comfortable coming back to them as have had bad experiences with other letting agents. I find the staff really helpful and they were proactive in recommending properties available and arranging viewings for me. I am really happy with my new place and the service I have had from Brices and they have been recomm...
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Jan 24,2014
Minithumbdown
By:
Jan 24,2014
7 people found
this helpful
Seriously awful estate agents - the worst ones I have ever dealt with. Do not, do not use them. Not only are they quick to shirk off any responsibility - they are also extremely rude and incredibly defensive. Instead of being apologetic for their short-comings/misunderstandings near the end of my tenancy, they proceeded to act in a very defensive manner, verbosely making threats and personal digs towards me. I was basically called a bully, when actually all I had done is speak assertively (se...
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What agent could do to change your mind?
It\'s hard to say what they could have done, because the nature of our interaction was so awful. I think they should all go to customer service lessons and realise that actually, to be a lettings agent, you should be friendly and accommodating. You are offering a service. They should probably go to counselling as well - the anger was so strong it was like it was pulsating off the phone!
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By: Dominiqueindie
Jan 16, 2015
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Hi, I stayed in 55 Ventnor Villas but thankfully have now moved put and are now with Property Moves. Although PM aren't perfect, at least you don't get abuse from them. I suffer from anxiety - and after a conversation with your employee I had a panic attack. As I can see from the other reviews there your claim of "we have no complaints" is not true,is it? ...
Jan 17,2014
Minithumbdown
By:
Jan 17,2014
4 people found
this helpful
I found a flat through this agency and arrange viewing. Came there but agent, who arrived later, said me that property is gone. What is the attitude? I could save at least 35 minutes not coming there. Thanks god i am living round the corner. Terrible attitude. Always double check with this agency about property status....
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By: Louise Brice
Jan 24, 2014
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Dear Geogen. I was disappointed to read your review and welcome the opportunity to discuss this with you as I need more information to work out exactly what happened. From what you have written it seems that possibly a holding fee was taken on the property and an offer accepted by the landlord prior to your viewing. If we turned up personally to tell you the flat had gone this would mean that we had tried unsuccessfully to contact you by phone to inform you and would, of course, honour our ar ...
Dec 16,2013
Minithumbdown
Louise Brice MNAEA
By:
Dec 16,2013
5 people found
this helpful
Unhelpful: Check! Inconsistent: Check! Overpriced: Check! In a saturated market this is an agency I would avoid using at all costs. Having booked a number of viewings, let down at the last moment standing outside the property I was due to view. When I called to speak to a manager I got the delightful Louise trying to objection handle every time I tried to speak. Now forgive me if I am wrong but normally an apology or even a sympathetic ear is a normality of customer service within buisnes...
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What agent could do to change your mind?
The manager to be given refresher training in customer service.
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By: Louise Brice
Jan 16, 2014
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Dear Emma, I am very sorry to read your comments about your experiences and this goes against our ethics and business model. I do not recall our conversation and I was not in the office for the whole of December due to an accident injury. I am confident that had I spoken to you I could have 'cleaned up' any issues or problems and certainly would have attempted to do this in a gentle and professional manner. I have checked our records for November and December to source a phone number for you ...
Dec 05,2013
Minithumbup
Louise Brice MNAEA
By:
Dec 05,2013
3 people found
this helpful
As soon as the property went on the market through Brice\'s the viewings came thick and fast. They were friendly, professional, communicative and (when necessary for my sanity) humorous. I felt very \'looked after\' and Shanade\'s patience exceeded anything I could have expected. Perhaps Brice\'s might consider opening a London office soon....?...
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By: Louise Brice
Jan 16, 2014
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Sara - Thank you for your review, really lovely having you as a client! Louise Brice ...
Jun 27,2013
Minithumbdown
By:
Jun 27,2013
0 people found
this helpful
Absolutely abysmal service over the phone. Tried to phone the agency about a flat that I was interested in but the lady that answered was on the phone. Called half an hour later, still on the phone to somebody else but would get an associate to call me as soon as possible. 3 hours passed and I just gave up....
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What agent could do to change your mind?
Speak to their prospective customers?
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By: Louise Brice
Nov 19, 2013
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Dear Cali. I am sorry that you must have called in a very busy time for us. I have no doubt that your call was returned and we aim to do this within one hour wherever possible. Business levels fluctuate to such an extreme and we go out of our way to adapt to this. I hope you found your perfect property whether that was with us or another agent and please do not hesitate to contact us in the future. You are always welcome to email me directly as I spend most evenings and weekends following u ...
Mar 21,2013
Minithumbdown
By:
Mar 21,2013
2 people found
this helpful
Appalling rudeness on phone and email and un-helpfulness to sell as requested, wouldn\'t go back there ever again....
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By: Louise Brice
May 22, 2013
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Dear Mr Bob Off, I am Louise Brice, Director of Brices. Your comment is 100% against our company mission and I monitor my staff and their calls/emails at every available oportunity to ensure exceptional service. I also mystery shop all staff once a week once to ensure that our service is second to none. Please contact me to discuss your experience and, of course, I will put this right without fail. ...
Aug 15,2012
Minithumbup
By:
Aug 15,2012
1 people found
this helpful
The staff at Brices were really helpful when we were looking for a flat to rent in Hove. The process was handled efficiently and they went above and beyond to secure us the flat we wanted to rent. I would recommend them as a company to use having had far less pleasant experiences with other lettings and estate agents in the past....
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Mar 15,2012
Minithumbdown
By:
Mar 15,2012
0 people found
this helpful
Completely unscrupulous!!! You won't get a chance to view a flat (and therefore make an offer) on a flat which has potential- will go to a developer who is a 'friend' of the vendor... DO NOT DO BUSINESS WITH!...
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By: Louise Brice
Mar 13, 2013
View all comments (1)
Dear Brighton. I am Louise Brice Director of Brices. I have just discovered this review site and would have responded sooner had I seen this. m I welcome a discussion with you to discover what you feel the issue was as we have sold no properties other than in accordance with our clients instructions and I am confident that this is a misunderstanding. Please contact me to discuss. ...
Nov 22,2011
Minithumbup
By:
Nov 22,2011
1 people found
this helpful
We moved into a Brices property three months ago and have so far received a great service, their agents are always friendly and polite and they have dealt with the issues we have reported both promptly and with integrity....
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Jul 21,2011
Minithumbdown
By:
Jul 21,2011
1 people found
this helpful
Brices have a poor regard for tenants, letting themselves into property without notice or knowledge. I will not rent through them again....
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By: LouiseBrice
Mar 13, 2013
View all comments (1)
Dear Parker01. My name is Louise Brice Director of Brices. Having just discovered this review site I wanted to apologise for not responding earlier to your complaint. I assure you that we do not intend to access any property without the consent and prior arrangement with the tenant - this simply wouldn't work for us or our tenants!. This must have been a genuine error or maybe a message was not picked up. Our systems do not allow the viewing to be booked without a system note of how the con ...
Areas covered
  • Brighton
  • Hove
  • BN3

NAEA TDS


Review statistics

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Agent Fees

From your first viewing with us to the moment we hand over the keys to your new home, our highly professional and friendly team will be at hand to ensure every part of your moving process is smooth, informative and efficient.

Fees:
Holding Fee: Β£260-Β£350 Dependant on size of property
Administration and Reference Fee: Β£220.00 inc VAT per person
Guarantor Fee: Β£50 inc VAT (if required)
Renewal Fee: Β£60 inc VAT for fixed term tenancy (Β£30 inc VAT for periodic tenancy)

Check In Fees:
1 month’s rent in advance
Deposit equal to 6 weeks rent

Administration and referencing fees cover:
Assured Shorthold Tenancy Agreement
All reference checks
Inventory
Insurance backed deposit registration
Pre-tenancy check (on managed properties only)
Prescribed Information
Standing Order Mandate Set-Up
Memorandum of Tenancy

Proud Member of The Property Ombudsman

Client Money Protection Scheme with The National Federation Of Property Professionals
Last updated at 9:30 AM 01/09/2016 by Ellie Koutsouris

Complaints Procedure

Should you be dissatisfied with our service please contact our Office Manager Ellie Koutsouris in writing at ellie@brices.co.uk.
Last updated at 9:30 AM 01/09/2016 by Ellie Koutsouris
Louise Brice MNAEA Louise Brice MNAEA
Director
24 reviews

About Louise No description set View full profile
Ellie Koutsouris Ellie Koutsouris
Office Manager
24 reviews

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Alex Sheppard Alex Sheppard
Senior Home Consultant
27 reviews

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Jason Ackroyd Jason Ackroyd
Lettings Negotiator
26 reviews

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Jon Brown Jon Brown
Senior Home Consultant
38 reviews

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Leah Southwell Leah Southwell
Property Manager
15 reviews

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Emma Prior Emma Prior
Lettings Manager
4 reviews

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Firm Address

30c Western Road
Hove
East Sussex
BN3 1AF
01273 323000



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