Avrasons Ltd
4.8/5, 153 reviews
95% recommended
81% lettings valuation accuracy
92% lettings fee satisfaction
Avrasons Limited has been established since 1965 as an independent estate agency specialising in lettings and management of residential properties. We also have a dedicated team dealing with freehold management. Other services that we offer include advice on acquisition and property development.Our senior management are professionally qualified and members of ... show more Avrasons Limited has been established since 1965 as an independent estate agency specialising in lettings and management of residential properties. We also have a dedicated team dealing with freehold management. Other services that we offer include advice on acquisition and property development.Our senior management are professionally qualified and members of the National Association of Estate Agents and Royal Institution of Chartered Surveyors. We are also members of The National Approved Letting Scheme, The Property Ombudsman and the Financial Conduct Authority for non-investment insurance products.At Avrasons we provide a personal and tailor made service built on trust, professionalism and an excellent reputation. Whatever your property requirements, you can be assured of a high standard of service and dedication.

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2021 allAgents Estate & Letting Agents Awards


Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 81% 92% £360 £2,900
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
10 2 130 2 0 0 0 0 6 3
Areas covered
  • SW9
  • Kennington
  • SW4
  • Oval
  • SE11
  • Kennington Oval
  • sw2
  • Stockwell
  • se5
  • Elephant and Castle
  • SE17
  • Peckham
  • SE15
  • Camberwell
  • SW8
  • Brixton
  • SE1
  • Clapham
  • SE11
  • Walworth
Address

16 Brixton Road
Oval,London
Greater London
SW9 6BU
02075824011

Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Advertise on
Members of
NAEA ARLA RICS ARMA NALS UKALA TPOS Lettings TPOS NLA SAL DPS TDS Move With Us National Homes Network
Images & Videos

“Speedy service and extremely professional!...”

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Apr 22,2021
Minithumbup
Richard Jennings
By: 'M'
Apr 22,2021
0 people found
this helpful
Speedy service and extremely professional! One time the oven broke and we emailed and there was a repair man around within 30 mins!...
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By: richard jennings
Apr 22, 2021
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Many thanks Mitchell, i wish both you and Lauren all the best for the future. ...

“Marcia was very supportive throughout the 3 y......”

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Apr 22,2021
Minithumbup
Marcia
Justyna
By: 'Alex'
Apr 22,2021
0 people found
this helpful
Marcia was very supportive throughout the 3 years we were at the property, and helped us solve a range of issues as quickly and efficiently as possible. Trustworthy estate agents. You will be in good hands if the property is managed by Avrasons....
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“Relax, you are in very good hands...”

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Mar 04,2021
Minithumbup
Mat
Richard Jennings
By: 'Astrid'
Mar 04,2021
0 people found
this helpful
From the 1st visit of our flat to our departure, the team has been amazing. Special thanks to Mat who was following us throughout the 3 years we worked with them. Very professional, always efficient and fair. Highly recommend them....
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By: richard jennings
Apr 22, 2021
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Thanks Astrid, wishing you both all the best for the future. Stay Safe and if you come back to London give us a call!? :) ...

“AVOID!...”

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Dec 22,2020
Minithumbdown
By: 'SLP'
Dec 22,2020
0 people found
this helpful
We had a loooong painful tenancy with this agency, zero empathy from the staff, never willing to help, the receptionist is probably one of the unfriendliest people I've even met in my life, they don't give back the deposit, just a sad place, so no ...
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By: richard jennings
Jan 13, 2021
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Hi Scott, as per my other replies to your numerous negative reviews, this review is highly inaccurate, you rented with us for 2 years with no issues until vacating and the discrepancy with your check out inventory, you were offered to counter offer the deduction or take to dispute but you did not, inventories are independant from Avrasons as dictated by all deposit schemes as such we are not to blame for the poor condition you left the property in compared to how it was when you moved in. regard ...

“AVRASONS is the best agency in London by some distance...”

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Sep 16,2020
Minithumbup
Richard Jennings
Ian
By: 'Sokratis'
Sep 16,2020
0 people found
this helpful
I have had experience with a number of estate agencies in London for the past 20 years. Avrasons is by far the best one I have dealt with. In fact it does not compare to any other. Everyone has been impeccable from the start till the ...
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“Easy to deal with, very helpful...”

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Sep 11,2020
Minithumbup
Richard Jennings
By: 'Joe'
Sep 11,2020
0 people found
this helpful
Very easy to deal with, had a quick turn around moving into the property and Richard helped move things along swiftly and easily....
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“Highly satisfied with the prompt, professiona......”

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Aug 19,2020
Minithumbup
By: 'William'
Aug 19,2020
0 people found
this helpful
Highly satisfied with the prompt, professional and friendly service at Avrasons. All of the staff go out of their way to respond to our requests to the best of their abilities. I was having sleeping difficulties and Richard and Stephanos were able to promptly organise ...
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“Excellent service from Justyna Polowniak at A......”

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Aug 05,2020
Minithumbup
Justyna
By: 'Ama'
Aug 05,2020
0 people found
this helpful
Excellent service from Justyna Polowniak at Avrasons Ltd. Each stage of the rental process was managed professionally and with empathy: viewing, deposits, finalising the contract, inventory review/picking up keys and hand over to property manager....
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“Great service...”

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Jan 21,2020
Minithumbup
Justyna
By: 'Arturas'
Jan 21,2020
0 people found
this helpful
Great service, Justyna was very accommodating with my busy work schedule and was quick to respond. The process of signing the lease and checking in was done efficiently....
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“Excellent service...”

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Jan 03,2020
Minithumbup
Richard Jennings
By: 'Raj,'
Jan 03,2020
0 people found
this helpful
Avrasons and more specifically Richard were great with our search for a new flat. They made the process clear and easy. We had no issues with any part of the process and Richard was friendly and prompt at responding to our queries. Thank you guys!...
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“Awful customer service. Company is overun by ......”

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Dec 30,2019
Minithumbdown
Justyna
By: 'DanielleSmyth'
Dec 30,2019
0 people found
this helpful
Awful customer service. Company is overun by terrible people now. Used to be a nice place when dealt with the more senior staff. This girl is unprofessional, fakes higher offers that by amazement fall through and is more concerned about whoever was texting her on ...
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By: richard jennings
Jan 07, 2020
View all comments (1)
Dear Danielle, sorry that you feel Justyna and Avrasons service has not been to your satisfaction, however, i have checked our records and dont seem to have any of your information registered with us, so am unaware of your situation, please can you email on Richard@Avrasons.co.uk or call me on 0207 582 4011 so that i can look into this for you in more depth as this review seems quite a personal vendetta against Justyna whom as per other reviews, and Avrasons as a whole, prides herself of the ...

“Recommended letting agent...”

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Dec 11,2019
Minithumbup
Mat
By: 'Nils-Christian'
Dec 11,2019
0 people found
this helpful
We lived in an Avrasons property for three years and can only recommend it. Our letting agent, Mat, quickly reacted to any requests, and was supportive whenever we renewed our contract. The apartment was in a great location in the middle of London with easy ...
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“professional and responsive letting agency...”

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Dec 10,2019
Minithumbup
Mat
By: 'Victoria'
Dec 10,2019
0 people found
this helpful
Having dealt with a lot of different letting agents within London it was refreshing to find Avrasons who were very easy to rent with. My property manager May was very professional and responsive whenever I had a problem And he made moving on from the ...
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“We have both actually enjoyed the estate agen......”

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Dec 06,2019
Minithumbup
Justyna
By: 'Emily'
Dec 06,2019
0 people found
this helpful
We have both actually enjoyed the estate agent experience for the first time, through having rented for the last 7 years. Justyna has been so helpful and caring to the process for us. We were recommended Avarsons through a friend and we would definitely recommend now!...
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“Recommended!...”

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Dec 04,2019
Minithumbup
Justyna
By: 'Marco'
Dec 04,2019
0 people found
this helpful
Great customer services and experience throughout the letting process. Special kudos to Justyna, who is a pleasure to interact with....
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“Having rented in London for around 15 years i......”

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Dec 02,2019
Minithumbup
Mat
George
By: 'James'
Dec 02,2019
0 people found
this helpful
Having rented in London for around 15 years in many houses. Moved every year because the landlords/houses were so bad or prices rose at unreasonable rates. This has been by a mile the best landlord I have had and because of that I stayed in ...
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“Best Letting agent in London...”

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Nov 08,2019
Minithumbup
By: 'Shreyash'
Nov 08,2019
0 people found
this helpful
Avarsons has been by far the best letting agent I have come across in my 10 year history of living in rented apartments. All staff members are very professional and they’ll make you feel right at home from day one...
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“Myself and Andy were with Avrason's for 6 yea......”

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Oct 24,2019
Minithumbup
By: 'Mark'
Oct 24,2019
0 people found
this helpful
Myself and Andy were with Avrason's for 6 years. I found them reliable and efficiant, possessing a friendly air that diffused the stresses of associated with renting. They are fantastic. Highly recommended!...
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“Best service I've experienced over 20 years in London...”

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Oct 16,2019
Minithumbup
Marcia
By: 'James'
Oct 16,2019
0 people found
this helpful
I had rented a property via Avrasons for 8 years, they also managed the property. Whenever there was any kind of issue (for example, boiler stopped working, fridge stopped working, sofa spring broken, small amount of damp in the hallway from a flat above) the issue ...
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“Friendly Fast and Helpful...”

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Apr 30,2019
Minithumbup
By: 'Josh'
Apr 30,2019
0 people found
this helpful
Kelly has been very friendly and extremely helpful as our property manager. Any issues we've had have always been reviewed, if not resolved, on the same day....
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“Good agency...”

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Apr 30,2019
Minithumbup
Marcia
Hollie
By: 'John'
Apr 30,2019
0 people found
this helpful
I rented a flat with Avrasons with 1 other person for 7 years with Avrasons. I have had a few bad experiences with estate agents over the years, however Avrasons were a genuine exception. They always responded to queries and fixed issues when they arose. On check-out ...
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Comment on agent fees
Nobody likes fees but they weren't the worst.
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“A perfectly smooth 2 years with Avrasons...”

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Apr 24,2019
Minithumbup
Mat
Justyna
By: 'Katie'
Apr 24,2019
0 people found
this helpful
I can't recommend Mat and the Avrasons team enough, after a perfectly smooth 2 years of renting with them in Clapham. Mat has been incredibly responsive throughout and couldn't have been more helpful. We have always been massively impressed with how quickly they resolved any issues ...
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Comment on agent fees
Perfectly fair. Far less than many other agents
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“Amazing service...”

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Mar 25,2019
Minithumbup
By: 'Kiera'
Mar 25,2019
0 people found
this helpful
Kelly is an exceptional property manager who is understanding and pro-active in finding a solution for each problem and question she faces. It has been an effortless process settling into our new home, thanks to the attentiveness and speed in which the property managers at ...
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Comment on agent fees
The fees are most definitely worth every penny and are reasonable for the service provided.
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“Renting in Oval...”

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Mar 20,2019
Minithumbup
Richard Jennings
By: 'Devon'
Mar 20,2019
0 people found
this helpful
We had a brilliant experience from Richard who helped us move in to the property within two weeks of viewing the property. He also helped us negotiate terms with the Landlady and back us all the way. Fast paperwork and emails too. Great stuff....
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Comment on agent fees
Good
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“Could not recommend these agents more...”

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Mar 20,2019
Minithumbup
Hollie
By: 'Michaela'
Mar 20,2019
0 people found
this helpful
Our experience with Avrasons has been nothing short of exceptional from the beginning. From looking around our property to signing all contracts and forms, to checking in went as smoothly as possible. Since moving in, we've had a few teething problems and I cannot express ...
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Comment on agent fees
I believe the Agent Fees are fair in relation to the rest of the market
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“Friendly and Excellent Service!...”

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Jan 03,2019
Minithumbup
Richard Jennings
Marcia
By: 'James'
Jan 03,2019
0 people found
this helpful
As a first time landlord I found Richard, Justyna and Marcia all extremely friendly and accommodating. They were all very helpful in putting my mind at ease with the different steps of the process and I received very quick responses to my many questions throughout ...
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Comment on agent fees
The fees charged to have my property fully managed were very reasonable compared to the rates of other agents in the area.
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“Lovely people...”

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Nov 15,2018
Minithumbup
Marcia
By: 'Florence'
Nov 15,2018
0 people found
this helpful
We were with Avrason as tenants for over 2 years, throughout that time Marcia was always extremely helpful and quick to respond to our questions. I would always recommend Avrasons...
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“Great Servicing...”

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Nov 02,2018
Minithumbup
Justyna
Marcia
By: 'Olivia'
Nov 02,2018
0 people found
this helpful
I used Avrasons for 2 years and the service was exceptional. Any issues with the flat they would sort the same day, if not the day after. Response was fast. Always there to help. Only comment was that the flat was far too expensive for what ...
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Comment on agent fees
Agents fees standard. Rent was too high for quality of property.
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“Fantastic agent!...”

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Oct 30,2018
Minithumbup
Richard Jennings
Justyna
By: 'Laurag'
Oct 30,2018
0 people found
this helpful
By far the best lettings experience I've had since moving to London and renting over several agents. Fees are low, maintenance issues are picked up and resolved within 24 hours and they actually want you to stay a tenant by giving fair increases....
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“Excellent Service...”

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Oct 09,2018
Minithumbup
Mat
Richard Jennings
By: 'MB'
Oct 09,2018
0 people found
this helpful
I contacted Avrasons about a rental apartment to cover a temporary project contract I had in the City. Richard was extremely helpful and the rental arrangements / move in process could not have been easier. Mat was my property Manager and he and office colleagues have ...
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Comment on agent fees
Good
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Staff picture Marcia
(11)
Staff picture Justyna
(80)
Staff picture Richard Jennings
(55)
Staff picture Mat
(13)
Staff picture George
(7)
No image available Ian
(5)
No image available Hollie
(3)

Landlord Fees

12%inc VAT - Let Only (Contact us for current promotional rates)
15%inc VAT - Rent Collection (Contact us for current promotional rates)
17.4%inc VAT - Fully Managed (Contact us for current promotional rates)
Deposit Registration Fee - £30 inc VAT
PRE-TENANCY FEES (ALL SERVICE LEVELS)
Arranging and facilitating statutory compliance (this is in addition to the costs of the item itself) if not provided on instruction or undertaken by the landlord:

• Energy Performance Certificate (EPC) £__102__ (inc. VAT)
per tenancy
• Gas Safety Certificate (GSR) £_75__ (inc. VAT) per tenancy
• Electrical Installation Condition Report (EICR) Dependant on property size
• Portable Appliance Testing (PAT) £___ (inc. VAT) Dependant on property size/amount of appliances to be tested
• Legionella Risk Assessment (Dependant on property size)
• Installing Smoke alarms and Carbon Monoxide £_35__ (inc. VAT) per alarm, per tenancy
• Testing Smoke alarms and Carbon Monoxide detectors on the first day of the tenancy - included in cost of inventory report and check in.
• Handling local authority licensing application £250 (inc. VAT) per tenancy
• Visual check in compliance with the Homes Act 2018
on the first day of the tenancy - included in inventory and check in cost.
DURING TENANCY FEES

Additional Property Visits: £_25__ (inc. VAT) per hour, per visit.
Should the landlord request property visits in addition to those within their existing Terms of Business, this covers the costs of attending the property.

Renewal Fees: £_250__ (inc. VAT) per tenancy. Plus % fee as per agreed terms of business.
Contract negotiation, amending and updating terms and arranging for the signing of a further tenancy agreement.

Rent Review Fees: Included in renewal fee.
Review rent in accordance with current prevailing market conditions and advise the landlord, negotiate with the
tenant(s), direct tenant(s) to make payment change as appropriate, update the tenancy agreement and serve a Section 13 Notice if the tenancy is on a periodic basis.

Right-to-Rent Follow-Up Check: Included in renewal fee.
Undertaking a repeat check in person on a time-limited visa in accordance with the Immigration Acts 2014 and 2016. Notifying the Home Office should an illegal overstayer be identified. This does not apply to a Tenant-Find service.

Landlord Withdrawal Fees (during tenancy): £__250_ (inc. VAT) per tenancy. To cover the costs associated with advising the tenant on the change and the position of the security deposit, transferring the security deposit to the landlord or new agent, notifying all utility providers and local authority (where necessary) and returning all relevant documents held by
the agent to the landlord. This does not apply to a
Tenant-Find service.

FINANCIAL CHARGES

Interest on Unpaid Commission: _8__% above the Bank of England Base Rate from Due Date until paid.

Contractor Commission: __0_% of contractors invoice (inc. VAT). To cover the costs associated with arranging and facilitating the visit of a vetted professional tradesperson.

Submission of Non-Resident Landlords receipts to HMRC
£__25_ (inc. VAT) quarterly. To remit and balance the financial Return to HMRC on both a quarterly and annual basis.

Additional HMRC Reporting Fees: £_25__ (inc. VAT) per request.
Responding to any specific queries relating to either the quarterly or annual Return from either the landlord or HMRC.

Fees for providing an Annual Income and Expenditure Schedule: £__0_ (inc. VAT) annually.

Same-Day Payment Fees: £__5_ (inc. VAT) per payment.
Should the landlord request a payment faster than the agreed timescales within their existing Terms of Business, this covers the costs of providing a same-day payment service.

Tenant Fees

Holding Deposit (per tenancy) One week’s rent. This is to reserve a property. Please Note: This will be withheld if any relevant person (including any guarantor(s)) withdraw from the tenancy, fail a Right-to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement (and / or Deed of Guarantee) within 15 calendar days (or other Deadline for Agreement as mutually agreed in writing).

Security Deposit (per tenancy. Rent under £50,000 per year) Five week’s rent.This covers damages or defaults on the part of the tenant during the tenancy.

Security Deposit (per tenancy. Rent of £50,000 or over per year) Six week’s rent. This covers damages or defaults on the part of the tenant during the tenancy.

Unpaid Rent - Interest at 0.75% above the Bank of England Base Rate from Rent Due Date until paid in order to pursue non-payment of rent. Please Note: This will not be levied until the rent is more than 14 days in arrears.

Lost Key(s) or other Security Device(s) - Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant, landlord any other persons requiring keys will be charged to the tenant.

Variation of Contract (Tenant’s Request) - £50 (inc VAT) per agreed variation. To cover the costs associated with taking landlord’s instructions as well as the preparation and execution of new legal documents.

Change of Sharer (Tenant’s Request) - £50 (inc. VAT) per replacement tenant. To cover the costs associated with taking landlord’s instructions, new tenant referencing and Right-to-Rent checks, deposit registration as well as the preparation and execution of new legal documents.

Early Termination (Tenant’s Request) - Should the tenant wish to leave their contract early, they shall be liable to the landlord’s costs in re-letting the property as well as all rent due under the tenancy until the start date of the replacement tenancy. These costs will be no more than the maximum amount of rent outstanding on the tenancy.
Last updated at 22/04/2021, 4:04 PM by richard jennings
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Avrasons complaints procedure
Dealing with your complaint immediately
Our aim is to resolve complaints on the spot, so if you know which Department is responsible for the service you are concerned about, or the name or title of the appropriate member of staff, please make your complaint directly. The switchboard will help you find the right person.
If you do not have this information, please contact a Director of Avrasons. They will either direct you to the right person or take a note of your complaint and pass it to him or her. This will usually be done within 24 hours.
Formal complaint
If you are not happy with the response to your complaint please ask that your complaint is sent to a Director of Avrasons, who will reply within 20 days or write to let you know why this cannot be done and agree a new deadline with you.
Independent review
If you are not satisfied with the response from a Director of Avrasons, you have the right to take your complaint to the Parliamentary Commissioner of Administration (the Ombudsman).
If you are unable to resolve your complaint, as we are a member of the NAEA, register your complaint with the Association by writing to: The Compliance Officer The National Association of Estate Agents Arbon House 6 Tournament Court Edgehill Drive Warwick CV34 6LG Telephone: 01926 496800 Facsimile: 01926 417788 Email: compliance@nfopp.co.uk
2
Investigations follow a series of procedures detailed in the Association's Disciplinary Procedure Regulations.
Investigations
? Members of the Association are required to comply with Rules of Conduct and Code of Practice for Residential Estate Agency
? Complaints will be investigated in accordance with the Association's Disciplinary Procedure Regulations
The Association will look into all complaints providing there is no alternative remedy available
? Complaints regarding monies outstanding, compensation, bonds and rent should be referred to the Small Claims Court
? Complaints involving allegations of a breach of The Estate Agents Act 1979 or the Property Misdescriptions Act 1991, complainants are advised to contact their local Trading Standards Department
? Complaints involving claims for financial redress may be considered by the Ombudsman for Estate Agents, (see below)
Where legal proceedings have been instigated by either party, the Association will not commence their own investigations until the action has been concluded
? The Association does not have the authority over its members to order compensation to be paid to a complainant nor are we able to become directly involved in a complaint
? The Association is unable to investigate complaints about a member's conduct that has occurred more than two years prior to receipt of the complaint
Disciplinary Powers
? The Association has the authority to discipline members should they be found to be in breach of the Rules of Conduct or Code of Practice
? Penalties are; caution, formal warning or they could be summoned to a Disciplinary Tribunal (if found to be in breach of the Rules of Conduct, the member could be fined for each breach of the rules, suspended or expelled from membership)
3
The Property Ombudsman
As of 3 April 2006 the NAEA made it a mandatory requirement for all Principals, Partners and Directors to have their company within a scheme that offers independent redress for complainants. For most NAEA members this means that they are also required to join The Property Ombudsman. This requirement currently relates only to
Residential Sales and Residential Lettings agents.
If you have not been able to resolve your complaint through the agents own internal complaints procedure you will be able to ask the The Property Ombudsman to consider your complaint.
Please contact: The Property Ombudsman Milford House 43-55 Milford Street Salisbury Wiltshire SP1 2BP Telephone: 01722 335458 Facsimile: 01722 332296 www.tpos.co.uk
Last updated at 11:03 AM 19/07/2017 by richard jennings

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