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No description available.
Apr 07,2017
Minithumbup
Eddie Roche
Billy Rowe
By:
Apr 07,2017
0 people found
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I found Billy Rowe to be very transparent to deal with whilst purchasing a property they were marketing. His timely responses and market intelligence surrounding the Acton area were first class. I thank Billy for the honesty and integrity throughout the process....
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Comment on agent fees
good.
Was this helpful? Yes
Mar 23,2017
Minithumbdown
Lauren Stevenson
By:
Mar 23,2017
1 people found
this helpful
I would not wish upon my biggest enemy to deal with this agency. Horrendous customer service, no care for the customers they represent. Below is our story: We have been contacted by Aston Rowe to see a flat in Chiswich. Great flat, decided to take it the next day. The communication with the agents seemed very dragged on and uncertain but we were rushed the whole time to pay fees and sign documents. Fast forward 3 weeks, we have signed a contract, paid FULL rent and FULL deposit, ALL the fees, w...
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Comment on agent fees
HORENDOUS
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Feb 13,2017
Minithumbup
Joseph Smith
By:
Feb 13,2017
0 people found
this helpful
We were speaking to a fair few of estate agents during our search for a new home and Joseph was the only estate agent that actually found us exactly what were looking for. He didn't waste our time with offers we all knew we could not match and got us an amazing deal on our current home. We actually did recommend Joseph to our old landlord and he secured a deal for that property also. I would 100% recommend him and Aston Rowe as an estate agency....
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Feb 09,2017
Minithumbup
Harry Hammonds
By:
Feb 09,2017
0 people found
this helpful
Harry is a true professional, providing great advice, but equally important, extremely nice and available at all times. We felt he protected both buyer's and seller's interest in an equitable way to reach a positive outcome for both parties....
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Comment on agent fees
Not applicable
Was this helpful? Yes
Feb 05,2017
Minithumbdown
Luke Simpson
By:
Feb 05,2017
1 people found
this helpful
Aside from the fact that they were trying to sell a property on which they had little knowledge, they had next to no expertise in the property field - surely this is their area of expertise? Not this bunch of charlatans! The constant bluffing, evasive answers to very straightforward questions relating to the property and general lack of customer service standards left me with a bitter taste in my mouth. As a local landlord (as well as a buyer) I would never dream of using this company such is th...
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Jan 24,2017
Minithumbup
Joseph Smith
By:
Jan 24,2017
0 people found
this helpful
I was looking for a house the last week and I've called Joseph, in a matter of hours he called me back with some offers that he found for me, in the same day we went to see the properties (there where 4 houses) all of them looking good. He offered himself to take me to see all of them, that was really good because it saved me a lot of time. Joseph was a professional at all time. We were looking to move in 3 weeks and we have decided on the house that we liked on Friday afternoon and by Wednesday...
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Comment on agent fees
Good
Was this helpful? Yes
Jan 24,2017
Minithumbup
Harry Hammonds
By:
Jan 24,2017
0 people found
this helpful
I had my flat on the market for over 6 months with another Estate Agent with no luck and no feedback. Harry took over and within 2 months I had an offer and completion within a month of accepting it. Harry kept always informed and was very professional in his approach. Always polite and efficient. Having moved several times in the London area this was by far the best service I have ever received. It was a pleasure to deal with him....
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Comment on agent fees
Good
Was this helpful? Yes
Dec 09,2016
Minithumbup
Harry Hammond
By:
Dec 09,2016
0 people found
this helpful
Professional and personable, and happy to go the extra mile to make things happen as swiftly and easily as possible. I felt I had someone I could trust who was dealing with the person and their need for a nice home and not just about the fee and the sale....
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Was this helpful? Yes
Oct 12,2016
Minithumbup
Jamie Fraser
By:
Oct 12,2016
0 people found
this helpful
Jamie Fraser handled a large part of my finding a property. Once I told him what kind of a property I was looking for, he quickly put together a list of properties, all of which I loved! He is quick and efficient and often had to make up for the lack of service provided by some others. Based on this I believe he is an excellent agent - he is friendly and gets things done on time! I would recommend him to anyone looking for a property!...
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Oct 06,2016
Minithumbup
Harry Hammonds
By:
Oct 06,2016
0 people found
this helpful
Harry Hammonds made the buying of a property nothing less than a pleasurable experience, rather than one of stress. This was due to his easy going manner, experience and patience. For me, when buying a property it is very important not to feel pressured into making a rash judgement, especially on such an important decision which one could live to regret. Thankfully Harry was not only of great help but he did everything to make things go smoothly every step of the way. Allan Warren...
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Sep 27,2016
Minithumbup
Jamie Fraser
By:
Sep 27,2016
0 people found
this helpful
Jamie's a properly funny guy and was incredibly helpful after an incredibly stressful and time consuming search for a property. He explained everything well ad full and there was absolutely no ambiguity in terms of costs and details about the property we did settle on....
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Comment on agent fees
fair, better than competitors
Was this helpful? Yes
Sep 27,2016
Minithumbup
Jamie Fraser
By:
Sep 27,2016
0 people found
this helpful
Only called the office to enquire about a property. After Jamie found out what I was looking for he asked me to give me half an hour of my time to find what I was looking for. One week later I was in my new property. Fast and supportive, will definatelly get a five out of five....
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Sep 27,2016
Minithumbdown
jayson wicks
Iona Hughes Onslow
By:
Sep 27,2016
1 people found
this helpful
One of the worst agency I have dealt with. Totally unreliable, all in only for the money. Lazy staff. They asked me to arrange the inventory checkout which I was responsible only for the payment. After we agreed to the contract to rent the flat, the agent disappeared. Also, totally disorganised, every time I have asked them questions via email, they had to include at least 3/4 more people that weren't helpful at all....
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Comment on agent fees
The agent fees are totally unjustified for this agency.
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Sep 12,2016
Minithumbup
By:
Sep 12,2016
0 people found
this helpful
Top lad! Joseph is a delightful man to work with. Easy going, he gets what you are on about and he is always quick to respond despite being seriously busy man. All the other staff sat in the branch office are also very helpful. They even go to the extent of giving a bottle of water to an old (probably homeless) man and taking in a stray puppy on a saturday (until the owners found their pet)....
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Comment on agent fees
Agent fees is reasonable and is probably less expensive compared to other high street agents. The biggest drawback I see is AS trying to squeeze money in every tiny little way possible- like a 50p surcharge on card transactions which is always easier paying by card for larger transactions instead of the risk of carrying cash around.
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Sep 06,2016
Minithumbup
Joseph Smith
By:
Sep 06,2016
0 people found
this helpful
Joseph Smith worked very hard to secure me the rental I wanted for my family,he went that extra mile to get us the flat and I am very grateful as it saved us a lot of time as it was the first flat I had viewed. I highly recommend him and the team at Aston Rowe....
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Comment on agent fees
They were as expected.
Was this helpful? Yes
Aug 19,2016
Minithumbup
Harry Hammonds
By:
Aug 19,2016
0 people found
this helpful
In April when I walked into Aston Rowe and asked for a valuation on the same day (on Saturday) it was not an issue. Harry arrived on time and spend 1,5 hours to value my property, talked about the current property markets and guided me through the selling process. I had also been to other estate agents who quickly ran through my flat and didn't make any efforts. Harry has been an amazing estate agent. As I had a very stressful job I could only deal with private matters after office hours. Harry...
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Aug 19,2016
Minithumbup
Harry Hammonds
By:
Aug 19,2016
0 people found
this helpful
As the recent buyer of a property listed with Aston Rowe, I had a very good experience with with Harry as agent. Harry was very open and even handed about the property, informative about the owner's intentions, and was always swift and efficient on communications. I had a good impression from the beginning that Harry was acting as an impartial intermediary and wasn't trying to gloss over important details. He was also excellent when it came to helping negotiate final retainers etc. Highly rec...
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Comment on agent fees
N/A.
Was this helpful? Yes
Aug 11,2016
Minithumbup
Joseph Smith
By:
Aug 11,2016
0 people found
this helpful
My husband and I recently rented a property in Acton through Aston Rowe. We dealt with Joseph Smith and found the whole experience to be very straight-forward and stress-free. Joseph found us a selection of really lovely properties to choose from and arranged a second viewing of our chosen property. He then negotiated a favourable moving date for us with the landlord and kept us updated throughout. He was very pleasant to deal with and made the whole process as painless as moving house can be! I...
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Comment on agent fees
Agent's fees are fine - the first time I feel that the agent has really earned them.
Was this helpful? Yes
Aug 04,2016
Minithumbup
Harry Hammonds
By:
Aug 04,2016
0 people found
this helpful
You couldn't find a better estate agent in London if you tried. Down to earth, frank, hilariously funny, genuine and a true people person, Harry sincerely wants you to find the right property. As a buyer, I've known Harry for well over a year and the stability and energy he brings to the role have kept me going long after I would have given up. He even put me in touch with a competing buyer because he thought we had a lot in common! Talk about over and above the call of duty! I will find my plac...
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Jul 28,2016
Minithumbup
Darren Monks
Lauren Stevenson
By:
Jul 28,2016
0 people found
this helpful
Aithough the process of selling is stressful, I found Lauren, Darren and Charlie all very supportive and kind. Keeping me updated in all that was going on. And if I had any queries there was always someone that could answer me....
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Comment on agent fees
Fees were in line with other agents and I couldn't do their job.
Was this helpful? Yes
Jul 23,2016
Minithumbup
Charlie Rowe
By:
Jul 23,2016
0 people found
this helpful
I cant say enough about Charlie. Handled my house sale quickly, professionally and kept me updated all the way. I wouldnt hesitate to use him or any of the team at Aston Rowe going forward....
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Comment on agent fees
Fees are fair and reasonable.
Was this helpful? Yes
Jul 21,2016
Minithumbup
Ben Adams
By:
Jul 21,2016
0 people found
this helpful
Finding a rental property at short notice in an unfamiliar area can be somewhat tricky, particularly if you are half way around the world in Australia and you are having to rely on your better half to do all the work. Aston Rowe are clearly the dominant player in the area as far as rental properties go and its easy to see why. Communication from Ben was excellent throughout the process ensuring that the entire transaction went through seamlessly from our perspective. Ben was more than happy to p...
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Was this helpful? Yes
Jul 21,2016
Minithumbup
Harry Hammonds
Darren Monks
By:
Jul 21,2016
0 people found
this helpful
We have just completed on a property in Acton and it wasn't a particularly easy process for various reasons. But I was so grateful having Harry and Darren steering us and negotiating for us to a positive outcome. They were both so calm and steady and had a real understanding of the situation. I felt that they always kept me updated and were really great at communicating issues and problems that arose. They had a personal touch whilst also always maintaining a professional manner and I found ...
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Comment on agent fees
good
Was this helpful? Yes
Jul 20,2016
Minithumbup
Eddie Roche
Charlie Rowe
By:
Jul 20,2016
0 people found
this helpful
Both Sales and Lettings have been extremely helpful, easy to deal with, good communication, honest and upfront. Would highly recommend....
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Comment on agent fees
Fees are reasonable
Was this helpful? Yes
Jul 20,2016
Minithumbup
Charlie Rowe
Darren Monks
By:
Jul 20,2016
0 people found
this helpful
Met with 3 prospective agents regarding the sale of my flat. Following the process, it was clear that Aston Rowe were the market leaders for a reason. They knew the market, had a solid book of buyers, and gave constructive feedback on viewings. Charlie and Darren put in a lot of effort which resulted in a competitive bidding situation. Would certainly use them again....
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Comment on agent fees
Flexible on fees.
Was this helpful? Yes
Jul 17,2016
Minithumbup
Harry Hammonds
By:
Jul 17,2016
0 people found
this helpful
Harry was fantastic to work with - from the outset he understood exactly what we wanted and we spoke the same language. He is a great communicator and not your stereotypical estate agent (i.e. didn't try to persuade us to like things we didn't like!) He helped us with a very difficult vendor and bent over backwards trying to achieve what we needed, often out of hours and on weekends. We would definitely recommend him and hope to have him over for a glass of champagne when we have finished doing ...
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Jul 14,2016
Minithumbup
Ben Adams
By:
Jul 14,2016
0 people found
this helpful
I have never written a review before but after the outstanding service I received from Ben Adams I just had too. After losing one house due to a bad landlord reference from one of my flat mates, we had a very limited time to get a new one. Ben went above and beyond to deliver us a perfect flat in a perfect location. Because of Ben I have recommended this estate agent and I hope he get the recognition he deserves fro his service....
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Comment on agent fees
Good
Was this helpful? Yes
Jul 13,2016
Minithumbup
Joseph Smith
By:
Jul 13,2016
0 people found
this helpful
Joseph was very Professional and helpful. I told him what we were looking for, but we didn't expect that we would get everything we wanted in a flat. To our surprise he found a flat that ticked every single box. We are very happy living in our new flat....
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Was this helpful? Yes
Jul 04,2016
Minithumbup
Harry Hammonds
Harry Hammonds
By:
Jul 04,2016
0 people found
this helpful
Harry was professional at all times. He was an excellent communicator and my property exchanged on the day after the referendum! Harry kept going against the odds. Aston Rowe is a young vibrant Company and I needed their energy and drive to sell my property. They achieved an excellent price and I will use them again....
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Comment on agent fees
Good
Was this helpful? Yes
Jul 04,2016
Minithumbup
Harry Hammonds
Harry Hammonds
By:
Jul 04,2016
0 people found
this helpful
Harry was professional at all times. He was an excellent communicator and my property exchanged on the day after the referendum! Harry kept going against the odds. Aston Rowe is a young vibrant Company and I needed their energy and drive to sell my property. They achieved an excellent price and I will use them again....
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Comment on agent fees
Good
Was this helpful? Yes
Jun 29,2016
Minithumbup
Harry Hammonds
By:
Jun 29,2016
0 people found
this helpful
Harry was really helpful and friendly throughout my whole buying process. He kept me in the loop about what was going on at all times and was always honest about what to expect....
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May 27,2016
Minithumbup
Harry Hammonds
By:
May 27,2016
0 people found
this helpful
I put my flat on the market with Harry in mid December, and he found me several buyers by end January, one of which I accepted. As I had a tenant in my flat we agreed to a completion date of 31st March, so I could give my tenant 2 months notice. We were all ready to exchange 14th March, when the buyer pulled out do to her mother being suddenly sick. Within 24 hours Harry had got me another buyer (15th March) and together with LDN conveyancing we managed to get the whole thing completed in 2 week...
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Comment on agent fees
Very good
Was this helpful? Yes
May 20,2016
Minithumbup
Harry Hammonds
By:
May 20,2016
0 people found
this helpful
Harry Hammonds was a major help in ensuring that my flat purchase went through sufficiently quickly to complete before the Stamp Duty rules changed and I am very grateful to him. It was a very demanding purchase because of the pressure of time and Harry was great. Harry is very efficient and always responded to my emails and phone calls, and always kept me informed of developments. He is diligent and conscientious - he even took photos of the meter reading when we completed. Highly recommend...
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Comment on agent fees
I was a purchaser.
Was this helpful? Yes
Apr 27,2016
Minithumbup
Harry
By:
Apr 27,2016
0 people found
this helpful
If ever there was a standard by which to judge estate agents, Harry Hammonds is that standard. We are not the easiest clients to deal with, but Harry fielded everything we threw at him and he still closed the deal. My thanks must also go to all the staff at Aston Rowe who were unfortunate enough to have to deal with us....
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Comment on agent fees
Competitive and flexible.
Was this helpful? Yes
Apr 14,2016
Minithumbup
Lauren Stevenson
By:
Apr 14,2016
0 people found
this helpful
Lauren did a fantastic job helping us to buy our first home together. It wasn't without its stressful moments and Lauren always remained calm, positive and communicative. We really enjoyed working with her and would definitely recommend Aston Rowe to others....
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Apr 11,2016
Minithumbup
Harry
By:
Apr 11,2016
0 people found
this helpful
Just like to say a big thank you to Harry.his services wet 5star.talked to me on a level that I could understand,which made me feel comfortable.we had a deadline to meet and due only to his efforts we did.a true gentleman,very smart,well spoken,but not over the top ,like most of them.would definitely use again and recommend.thank you. Kirk....
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Comment on agent fees
Good
Was this helpful? Yes
Mar 31,2016
Minithumbdown
By:
Mar 31,2016
1 people found
this helpful
now know was a cover for his absolute lack of knowledge of basic property law). Moreover, he is the smuggest little upstart I have ever had the displeasure of dealing with, in my 35 years of dealing with agents. I wouldn't trust this man to wash my car, never mind sell or let my property. Take my advice and steer well clear! Plenty of other reputable and decent agents in the area to give your business to!!...
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Mar 31,2016
Minithumbup
By:
Mar 31,2016
0 people found
this helpful
VERY HAPPY WITH THE SERVICE. I had quite specific requirements, and Harry called me with the ideal flat. Everyone wanted the transaction done quickly (before stamp duty rise) and harry was very proactive chasing the vendors and council for all the required paperwork. He also recommended a good solicitor, who was also excellent (Neysan at Curry Popeck). Thanks Harry! Jethro...
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Comment on agent fees
as a buyer i wasn't paying fees.
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Mar 30,2016
Minithumbup
Joseph Smith
By:
Mar 30,2016
0 people found
this helpful
Having only a week available to find a new flat, panic ensued as my boyfriend and I desperately searched online listings for anything that might be remotely right. Eventually we came across the perfect place. After a quick email Joseph called me straight away, he told me everything there was to know about the property and the area- which was on the opposite side of London to where my boyfriend and I had resided for the past ten years and knew well- and he organised a viewing for the following da...
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Comment on agent fees
The fees are standard
Was this helpful? Yes
Mar 18,2016
Minithumbup
jamie fraser
By:
Mar 18,2016
0 people found
this helpful
My experience with sourcing the perfect rental property was unsatisfactory, to say the least. With my very specific requirements (2 bed flat with a dog), which when amalgamated, was always going to prove difficult, even for the most experienced of estate agents. This initial experience was very shortly turned around, as soon as Jamie Fraser, from Aston Rowe, was appointed to my property search. From the outset his attitude and determination in sourcing the property I wanted was second to none. ...
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Feb 10,2016
Minithumbup
Harry Hammonds
By:
Feb 10,2016
0 people found
this helpful
I have just bought my house through Aston Rowe - a bit of a rocky road but we got there in the end. Though engaged by the vendors Harry was very helpful to me and I found him personable and easy to deal with. He was sympathetic to my situation and did his best to smooth out problems and bring the transaction to a successful conclusion....
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Feb 02,2016
Minithumbup
Harry Hammonds
By:
Feb 02,2016
0 people found
this helpful
Ours wasn't a straight forward transaction, emotions were running high on both sides and there was some fairly inept communication between solicitors and from other estate agents. Through all of this, Harry Hammonds was the one we could rely on. Without him, I think the sale would have fallen through. We very much appreciated his professionalism and warm manner and wouldn't hesitate to recommend Aston Rowe, as a direct result....
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Jan 27,2016
Minithumbup
Charlie Rowe
By:
Jan 27,2016
0 people found
this helpful
The stuff was very kind and friendly. He gave me enough information and woking hard. I will definitely recommend this stuff to my Japanese friends!...
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Dec 07,2015
Minithumbup
Harry Hammonds
Lauren Stevenson
By:
Dec 07,2015
0 people found
this helpful
We had an excellent experience working with Billy, Harry and Lauren to successfully sell our home. They were knowledgeable of the market and help guide the transaction through very smoothly. Highly recommended. Difficult to find such professional agents elsewhere, and they are lovely people as well. Couldn't do enough to help us and we rate them very highly....
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Dec 03,2015
Minithumbup
Darren Monks
Lauren Stevenson
By:
Dec 03,2015
0 people found
this helpful
The sale of our house went very smoothly thanks to the help of Darren, Lauren and Harry. Darren Monks explained the process in detail and provided very close support and advice dealing with potential buyers. Darren and Lauren kept us fully informed during the long interval from sale agreement to exchange of contracts and helped speed things up. We are very happy to recommend them as they are extremely knowledgable about the area they practise in....
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Dec 03,2015
Minithumbup
Darren Monks
Harry Hammonds
By:
Dec 03,2015
0 people found
this helpful
I had an excellent experience with Daren Monk and Harry Hamonds and would highly recommend working with them to anyone in the future. Everything was well organised and I had no complications. Both Darren and Harry have been extremely helpful in the making of the entire process as smooth as possible. They were both quick to respond to email & messages. I would highly recommend the company as a whole and also each individual. Every one was professional/welcoming & friendly, one name that s...
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Dec 02,2015
Minithumbup
Darren Monks
By:
Dec 02,2015
0 people found
this helpful
Aston Rowe provided excellent service and support throughout the buying process. All staff were professional and courteous throughout. The normal 'issues' associated with buying a property were proactively and pragmatically dealt with....
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Nov 26,2015
Minithumbup
Lauren Stevenson
By:
Nov 26,2015
0 people found
this helpful
Overall I had a very positive experience with Aston Rowe. They were very easy to deal with and helpful, though one person there did not return calls well enough. However, our main contact was very reliable and always communicated information well. At each stage of the process they were actively involved and worked hard to see things through, both for the vendor and for me as a buyer. I would be happy to recommend them....
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Nov 26,2015
Minithumbup
Harry Hammond
Darren
By:
Nov 26,2015
0 people found
this helpful
The property was valued and sold fairly quickly in a space of less then a month. Throughout the process I was kept informed of the progress of the long chain. I always manage to get hold of my agent easily if I needed to talk him. All staff members at Aston Rowe were polite and efficient in their dealings. I am very happy using them for the sales of my property and I would not hesitate to use them again in the future. Specially would like to thank my estate agent Harry Hammond for doing such a f...
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Comment on agent fees
Very reasonable
Was this helpful? Yes
Nov 17,2015
Minithumbup
Harry Hammonds
Lauren Stevenson
By:
Nov 17,2015
0 people found
this helpful
We used Aston Rowe to sell our property and from the first contact were struck by the professionalism and integrity of its staff, in particular Harry. They delivered on everything they promised and even more. We had over 10 viewings the first week and 6 offers following that, this was due partially because it was a nice flat but also for a big part because of the people Aston Rowe brought around, every person was genuinely interested, they did not just bring people around to up the numbers. With...
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Oct 29,2015
Minithumbup
Harry Hammonds
By:
Oct 29,2015
0 people found
this helpful
Harry was a very helpful agent. He knew what my requirements were and didn't waste time. He worked very hard with the vendor to get things moving quickly and settled my worries when I panicked about things falling through (as they had done with previous agents.) He was very clear and honest about everything and really helped to push things forward with both my solicitor and the vendor's solicitor. I would highly recommend using Aston Rowe as they know the area very well which means that they are...
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Oct 28,2015
Minithumbup
Harry Hammonds
By:
Oct 28,2015
0 people found
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Harry was brilliant from the start, very enthusiastic. He regularly took viewers around my home and gave feedback after each viewing. Once the property was under offer he liaised between myself, the purchaser and both sets of solicitors. It made the whole process less stressful. I would recommend Aston Rowe, especially Harry, to anyone wishing to sell their property. The service was first class....
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Oct 23,2015
Minithumbup
Harry Hammonds
Kristina Bell
By:
Oct 23,2015
0 people found
this helpful
Harry Hammonds was very friendly and really helpful. He helped us a lot giving some very good pieces of advise and he kept being available after the purchase went though helping us with minor problems and liaising with the seller. He even came to our flat to look at what looked like a problem (there was a problem, radiators where not working due to the fact that there was a timer we were not aware of). Just to conclude; I trusted him since the beginning and I was lucky to deal with him and the c...
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Oct 21,2015
Minithumbup
Charlie Rowe
Eddie Roche
By:
Oct 21,2015
0 people found
this helpful
the personal attention,resilience,and follow up with the utmost curtsy,is beyond expectation.I wish you well,and keep up the good work.God bless you all....
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Comment on agent fees
reasonable.
Was this helpful? Yes
Oct 17,2015
Minithumbup
Darren Monks
Lauren Stevenson
By:
Oct 17,2015
0 people found
this helpful
I found the whole team fantastic they worked really hard to sell my flat for me. They were honest professional and kept me going through rough times. I got more than an estate agents service I had friendship empathy and kindness especially from Darren and Lauren. I would recommend them very highly to all my friends....
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Oct 09,2015
Minithumbup
Harry Hammonds
Darren Monks
By:
Oct 09,2015
0 people found
this helpful
The best agent we have ever used. Honest, clear, and efficient, and felt they were serving our interests as well as that of the buyer. They referred our buyer to a financial adviser after their mortgage application fell through, and that removed a lot of the stress from the transaction. Thank you to everyone involved!...
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Oct 07,2015
Minithumbup
Harry Hammonds
By:
Oct 07,2015
0 people found
this helpful
Harry at Aston Rowe was great throughout the purchase, we had lots of unforeseen hold ups on my side which made the purchase last nearly 6 months! I was happy with the service provided by Aston Rowe and have just let my property out with them, they were very proactive getting tenants in to view the property even tho work was still in progress and have just agreed a deal for the new tenants to move in this weekend which is when the property is due to be completed, which as a landlord was perfect...
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Was this helpful? Yes
Sep 30,2015
Minithumbup
Charlie Rowe
Iona Hughes Onslow
By:
Sep 30,2015
0 people found
this helpful
They are very professional and courteous and have treated us very well. Everything is done by the book and we have felt well taken care of....
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Was this helpful? Yes
Sep 16,2015
Minithumbup
Joseph Smith
Iona Hughes Onslow
By:
Sep 16,2015
0 people found
this helpful
I usually don't deal with Estate Agents as my previous experiences have been less than satisfying, but dealing with Aston Rowe and specifically with Joseph and Iona has changed my perspective. They have been extremely friendly and helpful in answering all questions, passing on and discussing information/wishes/details with the landlord and generally trying to match the tenant with a landlord and apartment that will satisfy all parties involved. The communication was fantastic, the prices and fee...
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Comment on agent fees
Fees were very reasonable and (personally) more importantly straightforward (e.g. no hidden costs, no late charges or some such). There really is not much to say except that it was fair and straightforward, making dealings with them enjoyable.
Was this helpful? Yes
Sep 15,2015
Minithumbup
Harry Hammonds
Darren Monks
By:
Sep 15,2015
0 people found
this helpful
We found Aston Rowe and particularly, Darren Monks, Harry Hammonds and Lauren Stevenson (who I wasn't able to add but who was just as important and involved in looking after us) hugely helpful and supportive throughout the process of selling our house. As well as exceptional professionalism, we felt like they really cared and when you are dealing with something which is so personal, such as selling a house, this makes a huge difference. We really felt like it was a partnership. We wouldn't th...
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Was this helpful? Yes
Sep 14,2015
Minithumbup
Billy Rowe
Harry Hammonds
By:
Sep 14,2015
0 people found
this helpful
We bought and sold property with Aston Rowe in September 2015. They sold our flat and found us our dream home. In both transactions the team at AR really went that extra mile and saw the deal through to the end. Billy, Harry, Lauren and Darren were all very professional and a pleasure to deal with. Experts in W3. Would highly recommend....
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Was this helpful? Yes
Aug 20,2015
Minithumbup
Harry Hammonds
Darren Monks
By:
Aug 20,2015
0 people found
this helpful
What a wonderful company to buy a house from! We have just been through the process of buying a house through Aston Rowe - and they made the most stressful of situations (house buying) a breeze and a pleasure. They were helpful, professional and courteous to the end! We exchanged in less than 2 months from the offer being accepted - and this was all down to the organisation and helpfulness of the members of the Aston Rowe team, especially Harry and Darren. Harry helped in every way possible,...
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Was this helpful? Yes
Aug 17,2015
Minithumbup
Lauren Stevenson
Darren Monks
By:
Aug 17,2015
0 people found
this helpful
The team at Aston Rowe were fantastic. We dealt with Lauren, Harry and Darren and we cannot praise them highly enough. Firstly they sold our house in a week! Prior to this we had only received very unacceptable offers from potential buyers. They found the right buyer for us. We got the right price but also we believe that the new owners will love the area and will fit in well with the community. Secondly - i was diagnosed with Cancer half way through our sale and the team really he...
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Was this helpful? Yes
Aug 01,2015
Minithumbup
Darren Monks
By:
Aug 01,2015
0 people found
this helpful
Darren Monks and the team at Aston Rowe provided an excellent house selling experience. Darren really understood the market conditions and accurately advised on the valuation, selling conditions and clients for the type of property being sold and achieved the house sale in a quick timely manner. I would thoroughly recommend Darren and Aston Rowe to anyone looking for an estate agent to handle their house sale....
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Was this helpful? Yes
Jul 30,2015
Minithumbup
By:
Jul 30,2015
0 people found
this helpful
The guys dealing with the purchase were extremely professional and efficient especially considering the volatility of this sale. They kept efforts up throughout the whole process and worked diligently at trying to ensure as smooth a sale as possible through some particularly difficult moments....
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Comment on agent fees
They worked extremely hard for their fee
Was this helpful? Yes
Jul 24,2015
Minithumbup
Charlie Rowe
By:
Jul 24,2015
0 people found
this helpful
Charlie really helped us finding a flat during a period where it was hard to find something in the market. He was thorough, efficient, polite and very helpful....
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Was this helpful? Yes
Jul 17,2015
Minithumbup
Charlie Rowe
By:
Jul 17,2015
0 people found
this helpful
Charlie was great to deal with. He was incredibly helpful over the phone during my initial enquiry and even found more properties for me and my housemate to view that were within our requirements, something that we did not experience with other agencies. He was on time with our viewing and gave us a wealth of information about the house, which led to us signing for it on the same day. He handled all the paperwork smoothly and helped us understand the process with ease. I would be very happy to d...
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Was this helpful? Yes
Jul 09,2015
Minithumbup
Charlie Rowe
Charlie Clarke
By:
Jul 09,2015
0 people found
this helpful
It was an absolute pleasure dealing with Charlie at Aston Rowe. Extremely helpful, understanding of needs, diligent and an extremely good communicator. Would highly recommend property searching with Aston Rowe, and Charlie Rowe in particular. Thanks Charlie for all your help....
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Was this helpful? Yes
Jul 06,2015
Minithumbup
Charlie Rowe
By:
Jul 06,2015
0 people found
this helpful
Charlie and the rest of the lettings team worked hard to get potential tenants through the door of the flat and follow up with to tie up the let. The end result was just a two day gap from completion to having it let, which was a relief. I would happily use Aston Rowe again....
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Was this helpful? Yes
Jun 21,2015
Minithumbup
Charlie Rowe
By:
Jun 21,2015
0 people found
this helpful
If all estate agents were like Charlie, they wouldn't have a bad reputation, instead like kittens and puppies, it would be a national pass time to adopt them and take them home. Seriously, we did one evening of viewings and Charlie seemed to be genuinely hoping to find us a great property, and certainly had the humility and good humour to see our disappointment when showing us something our budget could afford but didn't meet our expectations. But he persevered and made the evening a fun experie...
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Was this helpful? Yes
Jun 17,2015
Minithumbdown
By:
Jun 17,2015
0 people found
this helpful
I wouldn't say this is the worst estate agency but I would say avoid them at all costs. Firstly, they bring you to every single flat they have on offer just because they somehow think that they can somehow manage you to suddenly think that one bedroom is enough when you've clearly said to them you are looking for a two bedroom flat. Service at first is great because they need you to pay up your money, but once you secure your flat, they just ignore your calls, take 100 hours to get back to you, ...
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What agent could do to change your mind?
Fees are fine, almost everything else is just so bad.
Attached Files
Comment on agent fees
Fees are fine, almost everything else is just so bad.
Was this helpful? Yes
Jun 17,2015
Minithumbup
By:
Jun 17,2015
0 people found
this helpful
Charlie went above and beyond to help us. We did not start out by using Aston Rowe but he was persuasive and took a lot of initiative which were some of the qualities that we liked about him. In addition, he found us a number of tenants, represented us fairly and got the exact asking price that we wanted....
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Was this helpful? Yes
Jun 16,2015
Minithumbup
Charlie Rowe
Robert Samuels
By:
Jun 16,2015
0 people found
this helpful
In the trawl through the often disappointing lettings market charlie at Aston Rowe was a ray of sunshine. He is perhaps the nicest and most genuine estate agent you may ever meet. We drove around a range of properties in Acton and as he weighed up the pros and cons of each place there was an honestly and feeling that he genuinely wanted us to find a great place that we would love. It was actually fun. I would highly recommend him....
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Was this helpful? Yes
May 22,2015
Minithumbup
Charlie Rowe
Eddie Roche
By:
May 22,2015
0 people found
this helpful
I had a very good experience with my two contacts at Aston Rowe. They were professional, honest, and thorough and I would definitely recommend their services....
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Was this helpful? Yes
Apr 26,2015
Minithumbup
Joseph Smith
By:
Apr 26,2015
0 people found
this helpful
My sister and I would like to thank Joseph for finding us the perfect flat. We knew what we wanted but we were on a budget and all the other agents that we have talked to kindly let us understand that we would never find what we wanted with the money we were willing to pay. That wasn't the case with Joseph; he found us the flat and then helped us getting it!!!!! So, massive THANK YOU to all those involved!!!...
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Was this helpful? Yes
Apr 24,2015
Minithumbup
Charlie Rowe
Eddie Roche
By:
Apr 24,2015
0 people found
this helpful
Aston Rowe were really great to deal with. They got an asking price offer for my rental property within a week of marketing it. They kept me up to date with all viewings and feedback. They were really helpful with any questions re the tenancy paperwork and process. Very happy with their service...
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Was this helpful? Yes
Apr 17,2015
Minithumbup
Joseph Smith
By:
Apr 17,2015
0 people found
this helpful
Joseph and the Aston Rowe team were extremely helpful and accommodating in finding a property for my partner and I to rent. Having recently arrived in the UK and looking for somewhere to rent, the Aston Rowe team were quick to fill us in on all costs involved with renting and were genuinely looking to find us the best property for our needs. Their honesty and high level of customer service made the experience seamless and our agent, Joseph Smith, was very helpful throughout the process....
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Comment on agent fees
No hidden fees, everything was explained up front and made very clear from the beginning. Very transparent service.
Was this helpful? Yes
Apr 14,2015
Minithumbup
Eddie Roche
Joseph Smith
By:
Apr 14,2015
0 people found
this helpful
Eddie and Joseph found our new tenants within a couple of days of our flat being advertised to let - our tenants moved in a month ago are happy and will hopefully have a long tenancy....
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Was this helpful? Yes
Mar 12,2015
Minithumbup
Charlie Rowe
By:
Mar 12,2015
0 people found
this helpful
The letting team at Aston Rowe was friendly, professional and reliable. We would highly recommend them to our friends and family and definitely use them again in the future....
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Comment on agent fees
The agency managed to get the asking price for the monthly rent we asked for.
Was this helpful? Yes
Feb 03,2015
Minithumbup
Charlie Rowe
By:
Feb 03,2015
0 people found
this helpful
Good service from all Charlie's team in finding a tenant for my property. They were helpful in pricing, providing lots of viewers, advice as to which offer to accept and general good project management. Now we hope they are as good and long term management. Great job so far....
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Comment on agent fees
fees were competitive
Was this helpful? Yes
Feb 02,2015
Minithumbup
By:
Feb 02,2015
0 people found
this helpful
Aston Rowe were very proactive in finding a tenant for us. The property details they put together were excellent and showed the flat to its best advantage. They then got in a lot of prospective tenants (of the right calibre) very quickly and managed to get a good rental for us. They also kept us up to date all the time with what was happening, so we could make decisions about prospects, as required.....
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Was this helpful? Yes
Feb 02,2015
Minithumbup
Joseph Smith
By:
Feb 02,2015
0 people found
this helpful
Joseph was particularly good at selecting the right property to view; no needless and thankless trawls through dilapidated, antiquated dungeons. He was thoughtful, charming, always on time and a great communicator throughout the process. It's an industry where a few rogues tarnish the reputation of the industry as a whole, so it's with great pleasure that I can honestly say that Joseph is one of the good guys. Iona, was quick to help when we needed the referencing pushed through. Her attenti...
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Was this helpful? Yes
Jan 16,2015
Minithumbup
Charlie Rowe
Joseph Smith
By:
Jan 16,2015
1 people found
this helpful
Aston Rowe provides a very good professional service, they are really efficient and unlike other agents(whom I dealt with time round ) who usually do not inform the landlord of all viewings, they confirm each bookings with a short email and following the viewings with another email containing a short feedback....
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Was this helpful? Yes
Dec 31,2014
Minithumbup
By:
Dec 31,2014
1 people found
this helpful
***** I've used Aston Rowe for 4 years, they came via a referral from a business network I belong too, commended for their hard-work and thorough referencing. They now let out all my properties out in Shepherds Bush and Hammersmith and have just sold a development for my sister. I've been extremely impressed with their professionalism and will continue to refers others to use their services. Keep up the good work....
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Comment on agent fees
I\'m not always looking for the cheapest fee, I\'m looking for the best service and I feel I get what I pay for with Aston Rowe.
Was this helpful? Yes
Dec 28,2014
Minithumbup
Harry Hammonds
By:
Dec 28,2014
1 people found
this helpful
We have sold a few houses over the years and had a very good understanding of what we could expect from an estate agent. What we didn't expect, was the personalised service we got from Harry and his team. Fantastic communicators, well organised viewings, regular feedback and we were continually keep up to date once our house was under offer. They will be the only agent I'll be calling in next time I decide to sell. Well done guys....
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Comment on agent fees
Very fair for the service we received and I felt they were really working for me.
Was this helpful? Yes
Dec 01,2014
Minithumbdown
By:
Dec 01,2014
0 people found
this helpful
When we first met with Aston Rowe they seemed fantastic, they very quickly found us a property and were accommodating with me and my partner moving long distance. We had identified a number of minor issues with the property and were assured that they would be resolved. A year later, those minor issues weren't resolved, essential repairs we'd requested had not been carried out, not one appointment was actually on time and on the majority of occasions were rearranged to the following day. We...
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What agent could do to change your mind?
Basically being professional would be a good start
Attached Files
Comment on agent fees
The agency were an entire rip off, with lots of hidden charges.
Was this helpful? Yes
Nov 09,2014
Minithumbup
Billy Rowe
By:
Nov 09,2014
0 people found
this helpful
I had the pleasure of dealing with Billy Rowe and Natasha Hasson who where both dealing with Property Management of my property that I was currently living in month ago. I had moved in to the property just a year ago and it was coming to the end of my tenancy. Instead of myself having to chase the next steps needed to take before moving out, I had been contacted by Billy to touch base before the end of my Tenancy. I have to say the efficiency and effectiveness of the move out process was co...
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Was this helpful? Yes
Nov 03,2014
Minithumbup
By:
Nov 03,2014
0 people found
this helpful
An efficient and courteous service at all stages in the process. The service provided was adjusted to meet my specific requirements whilst ensuring that all legal and 'duty of care' obligations of both myself and the agent were met. Thank you....
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Comment on agent fees
I required tenant find & referencing service only, with no renewal fee - this was agreed. I appreciate that this might not be the best incentive for agent to find a longer-term tenant but am happy that the fee structure is transparent and with no on-going commitment.
Was this helpful? Yes
Oct 31,2014
Minithumbup
Eddie Roche
Luke Simpson
By:
Oct 31,2014
0 people found
this helpful
Aston Rowe has always found me quality tenants. The team is very professional and a pleasure to work with. They will always be my first point of call when looking for tenants....
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Was this helpful? Yes
Oct 28,2014
Minithumbdown
janet
Luke Simpson
By:
Oct 28,2014
0 people found
this helpful
Beware of them and their ill practices. They lied and deceived me first almost forcefully made us rent a property upon contact from abroad without us having a chance. Then when the viewings started they were a nightmare barged in without any appointment, open doors to let themselves in without seeking permission. Then lie after another to forcefully arrange viewings. When it came to checkout they wanted to charge for things that were already damaged or missing at check in. Like for a crayon...
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What agent could do to change your mind?
They should ponder upon their actions a bit, all they want now is earn percentage, or compete with other agents. They don\'t care about how they are actually achieving their own dreadful targets. They don\'t pay any considerations or respect to their customers, it\'s only their own interest in mind all the time. They should try to be less ruthless.
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Was this helpful? Yes
Sep 30,2014
Minithumbdown
By:
Sep 30,2014
0 people found
this helpful
The 'Agency' charged fees for referencing where did nothing to get the references, rented out property without adequate licence. When asked for help with the property the answer was we do not manage it. and when wanted to move out was attacked with emails stating that i cant because i sign the contract. (not legally banding as landlord had no licence, house wasn't professionally clean after last tenants) I will avoid Aston Rowe like a Ebola....
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What agent could do to change your mind?
The agent could do basics like for example WORK. They have done nothing and at the end made only problem.
Attached Files
Comment on agent fees
i was charged fees for work i had to do myself for the agency. Aston Rowe agents are so lazy that do not want to send an email to the employer.
Was this helpful? Yes
Sep 26,2014
Minithumbup
By:
Sep 26,2014
0 people found
this helpful
We secured a 1 year tenancy, from 3 September 2014, of a 3 bedroom terrace house in Acton on 25 July 2014 by paying an initial deposit. Tenancy and Guarantors applications were submitted on 27 July 2014.Communication from Aston Rowe was very poor from then until the end of August 2014, despite many chasing emails and phone calls from us. We sent 2 urgent emails to numerous Aston Rowe staff, including 2 directors, on 30/31 August 2014. All paperwork and funds due to Aston Rowe were satisfactorily...
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Was this helpful? Yes
Sep 04,2014
Minithumbup
Charlie Rowe
By:
Sep 04,2014
0 people found
this helpful
I was impressed with the level of service I received from Charlie Rowe, first of all from tracking me down and turning up on my doorstep asking if Aston Rowe could take on the search to find me a tenant for the property I had bought! I found the feedback given was regular and helpful and found Charlie pleasant to communicate with....
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Was this helpful? Yes
Sep 03,2014
Minithumbup
By:
Sep 03,2014
1 people found
this helpful
I first approached Aston Rowe due to a recommendation I received from a friend who is also in the same sector of lettings. I then marketed My property with a few agencies and aston row achieved my expectations by receiving me a figure i was looking for where other competing agents where sure i would not achieve a higher figure. They also found me great tenants . There team work and communication amongst colleagues allowed for the process to be both smooth and efficient. Highly recommended...
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Was this helpful? Yes
Aug 31,2014
Minithumbup
By:
Aug 31,2014
0 people found
this helpful
Great staff, great service! From the day one of instructing this estate agent and throughout the sale process of my property, I was under the impression that I was their most important client!...
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Comment on agent fees
n/a
Was this helpful? Yes
Aug 28,2014
Minithumbup
By:
Aug 28,2014
0 people found
this helpful
Excellent for lettings - they brought many clients to view and rented the property very fast and for a good rental. Their management department is also very efficient - sorted all the checks and the paperwork quickly and nothing was too much trouble. Would highly recommend them....
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Comment on agent fees
Would like to be able to negotiate fees lower - perhaps for multiple rentals - it would make it easier for Aston Rowe to get more business in the area - Orchards for example are unable to move their fees, so anyone who could would get more deals...
Was this helpful? Yes
Aug 20,2014
Minithumbup
By:
Aug 20,2014
0 people found
this helpful
All the staff were excellent ,they kept me updated both when they booked a viewing and when the viewing was complete,they never became frustrated or appeared pushy even when it was difficult to get a response from me,I am very much aware that at times it is difficult to contact me on my private email.If like me your a person who expects Excellent Customer Service ,I would defiantly recommend Aston Rowe. Thanks Guys...
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Was this helpful? Yes
Aug 15,2014
Minithumbup
By:
Aug 15,2014
0 people found
this helpful
Excellent rapport from the beginning until rented. The result was achieved very quickly and they found excellent tenants for our property. Their approach has been very professional and meticulous, not only regarding the contracts, but all the small details like labelling the keys and making photos of these. Very helpful advise and sourcing furniture at discounted rate from their contacts in the field. This is our first time in using this agent and am impressed. We have been in this market for a ...
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Comment on agent fees
Agents fees for introduction and rent collection negotiated within our requirement.
Was this helpful? Yes
Jul 25,2014
Minithumbup
Lauren Stevenson
By:
Jul 25,2014
0 people found
this helpful
The team at Aston Rowe were absolutely brilliant throughout the whole process of selling our flat. Lauren was friendly, very reliable, informative and always went the extra mile for us. She kept in excellent communication with us at every step of the way and was genuine and professional at all times. Lauren made the at times stressful process of selling our flat something that was manageable. Billy and the whole Aston Rowe team were always polite and genuine and incredibly helpful and full of go...
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Comment on agent fees
The fees were well worth the care and commitment demonstrated by Lauren, and Billy and the team at Aston Rowe. I felt they worked incredibly hard for us and got us the absolute best price for our flat.
Was this helpful? Yes
May 29,2014
Minithumbup
Charlie Rowe
By:
May 29,2014
0 people found
this helpful
Thank you Charlie for your dedication in helping us to extend our current contract. We have been very happy in the flat which we found through you, and recent customer survice has been excellent. Would highly recommend the agency!...
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Was this helpful? Yes
May 23,2014
Minithumbup
Joseph Smith
By:
May 23,2014
0 people found
this helpful
Joseph Smith was extremely helpful in finding properties, showing us every new one on the market, matching our choice almost entirely. Always real help, full of energy and very polite was continually there with all the answers for every question we had . Worked hard to find us a new place to live and we do appreciate it great deal. We shall recommend Joseph to our friends and colleagues when they will be looking for flats or houses to rent or buy. The BEST property agent we came across in our...
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Was this helpful? Yes
May 19,2014
Minithumbup
Billy Rowe
By:
May 19,2014
0 people found
this helpful
Having never sold a property before, Billy Rowe began by explaining the whole procedure and advising what to do to market the property effectively, eg. painting the hall a neutral colour. Also that there was no need to "go overboard" on the decorating as new owners usually want to put their own stamp on things. Billy was good at calming me down when things got stressful - he\'d seen it all before and knew it would come right in the end, which it did!...
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Was this helpful? Yes
May 15,2014
Minithumbup
Luke Simpson
By:
May 15,2014
2 people found
this helpful
My partner and I have been trying to let out our flat since March with a view to finding a tenant to commence on 15th May. We were unfortunate (and naive) to go with another agency for the first four weeks on a sole agency instruction who managed only 8 viewings and no offers in that period. We subsequently discovered Aston Rowe who from the outset were helpful, obliging and responsive to all our many queries and concerns. Unlike the first agency we used, in 1 week, Aston Rowe managed to ...
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Was this helpful? Yes
By: Stuart
Jun 12, 2016
View all comments (1)
Just wondering how you feel about AR's services now? We are thinking about letting for the first time and a follow-up review would be helpful if you have time? Thanks ...
Apr 18,2014
Minithumbdown
Harry Hammonds
By:
Apr 18,2014
3 people found
this helpful
This agent completely shafted us last year. We used them to look for property as a fall back because the vendor on the house we had been trying to buy was being "difficult". My wife naƒÂ¯vely explained the situation to Harry. next thing we know our "difficult" vendor received a call saying that we were looking elsewhere and that we weren\'t serious and that he should ditch us and come on with them, which he did. Fortunately he came crawling back at the last minute but I f...
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Was this helpful? Yes
Apr 14,2014
Minithumbup
Charlie Rowe
Lucy Kirby
By:
Apr 14,2014
1 people found
this helpful
My experience with Aston Rowe as a business was fantastic. I dealt primarily with Charlie and Lucy who were great. Charlie looked after my property search, took into consideration specific requirements and kept me well informed of flats that suited my criteria. Lucy then picked up when the rental agreement was going through and dealt with all the paperwork quickly and professionally. Both Charlie and Lucy were good communicators which made the process much easier....
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Was this helpful? Yes
Mar 31,2014
Minithumbup
Charlie Rowe
By:
Mar 31,2014
1 people found
this helpful
I was looking for a two bed property in Acton. I spoke to Charlie Rowe. He informed me of a property that could be suitable. Im very happy with the property. Charlie is very good at what he does, he is a friendly helpful individual who works in a professional manner....
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Was this helpful? Yes
Mar 24,2014
Minithumbup
David Turner
By:
Mar 24,2014
1 people found
this helpful
I was looking for single studio flat and David look after me so well! I haven't find a flat through Aston Rowe, however I'm impressed with their dedication and offer to help. Very professional service, would definitely recommend and use them in the future!...
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Was this helpful? Yes
Feb 28,2014
Minithumbup
David Turner
By:
Feb 28,2014
1 people found
this helpful
We were looking for a property to rent and I did register with Aston Rowe. In a very short time they have found number of properties matching our criteria. David whom was very keen and fast to search and found properties. I was happy with the state agent team because of their efficiency . If I need to rent in future I will definitely will go back to Aston Rowe....
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Was this helpful? Yes
Feb 25,2014
Minithumbup
Joseph Smith
By:
Feb 25,2014
1 people found
this helpful
We had an excellent experience in dealing with Aston Rowe. Joseph paid attention to our requirements, stayed within our budget and organised lots of viewings for us. He was also very helpful in negotiating the terms of our contract with the landlord. All of our references and contract admin went smoothly and Aston Rowe were very good at answering any questions we had along the way....
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Was this helpful? Yes
Feb 25,2014
Minithumbup
David Turner
By:
Feb 25,2014
1 people found
this helpful
I was very happy with the service I got from aston/rowe and david was very helpful to us and the service he I could not ask for more .even though we did not get a letting david was so helpfun to my partner and myself...
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Was this helpful? Yes
Feb 23,2014
Minithumbup
Eddie Roche
Natasha
By:
Feb 23,2014
1 people found
this helpful
We had dealings with several members of the Aston Rowe team in connection with the letting of our property including Eddie, Natasha, Luke and Joseph. They marketed the property widely and proactively and always gave feedback from prospective tenants promptly....
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Was this helpful? Yes
Feb 20,2014
Minithumbup
Natasha
By:
Feb 20,2014
1 people found
this helpful
Natasha was very helpful in assisting myself and my roommate look for a flat that suited our wants and needs. She went out of her way to find us something that accommodated us in every aspect. She had many options for us, all in and around our budget. Natasha was always available when we needed to speak with her and contacted us right away with any new information about the places we were interested in. She was very knowledgable about the properties she was showing us and instantly answered any...
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Was this helpful? Yes
Feb 19,2014
Minithumbup
Charlie Rowe
Eddie Roche
By:
Feb 19,2014
2 people found
this helpful
It was a pleasure dealing with Charlie, Eddie and Luke. They have accommodated me and my wife and they were very professional and explained all aspects about any potential property we were viewing. They did their best to understand our needs and requirements and knew exactly what they were offering so that the search time was minimised. Danuta (admin staff) was very helpful too when we were at the final stage of contract signature....
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Was this helpful? Yes
Feb 18,2014
Minithumbup
Joseph Smith
By:
Feb 18,2014
0 people found
this helpful
Josesph met us at the first property, outside of normal working hours and proceeded to show us 5 properties in one evening. He was enthusiastic, honest, professional and helpful through out the whole process and I would definitely contact him again when looking for a new place to live....
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Was this helpful? Yes
Feb 17,2014
Minithumbup
Charlie Rowe
By:
Feb 17,2014
1 people found
this helpful
I tend to dread interaction with estate agents, as my previous experiences have usually been that they have no interest in my actual requirements and they are very pushy and give you the hard sale. I was very pleasantly surprised to find that Aston Rowe were completely different. We had some interaction by phone and viewed once place initially but failed to find something suitable. I almost expected that to be the end of it but Charlie continued to contact us to check our circumstances and ...
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Feb 17,2014
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Billy Rowe
Harry Hammonds
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Feb 17,2014
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I would high recommend Aston Rowe for selling your property. Billy and Harry were professional, enthusiastic and kept us up to date throughout the entire process. They were easy to deal with and generated many viewings for our property near Churchfield Road....
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Feb 10,2014
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Natasha
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Feb 10,2014
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After initially discussing our requirements with Natasha she very quickly came back to us with a short list of prospective properties that fit our needs. Seamlessly setting up viewings for these in the first 24 hours we spoke and she was very accommodating to the times we needed as we both work across London and aren\'t very flexible. We were very happy with the first one we saw, and the second to. They were both great properties and spot on what we asked for. We wanted to have a second look at...
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Jan 29,2014
Minithumbup
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Jan 29,2014
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Our experience with Aston Rowe was a great one. My roommate and I were very stressed out having been in London 2 weeks with no fixed place to live. None of the places we saw were fitting our needs and our budget. Our friends recommended Natasha at Aston Rowe and mentioned that she was very helpful. Upon meeting Natasha, she wasted no time in taking us out to see 3 properties, all of which were what we wanted and in our price range. She understood that we needed to get out of our current living s...
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Jan 29,2014
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Billy Rowe
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Jan 29,2014
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Customer service was very good and responses to queries/other communication timely. During the purchase process, it was especially important to manage the needs/expectations of all parties, as well as additional communication with 3rd parties involved in the transaction, and Billy did this well. Overall impression is of a young, energised agency where staff are professional and helpful....
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Jan 28,2014
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Billy Rowe
Harry Hammonds
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Jan 28,2014
1 people found
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I met several agents but Billy Rowe appeared to know the market better than any. Once on board AR were efficient and courteous. Refreshingly for an estate agent they were straight talking yet diplomatic. Several offers were obtained and the final price achieved was bang on AR\'s original estimate. A pleasure to do business with them....
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Jan 27,2014
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Billy Rowe
By:
Jan 27,2014
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Our experience with selling our property was excellent in all respects. We were particularly impressed by Harry who kept us up to date with viewings. Billy Rowe was very professional and found us a suitable buyer within a few weeks - as promised. We would certainly recommend Aston Rowe....
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Jan 27,2014
Minithumbup
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Jan 27,2014
1 people found
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I think were great and worked very effectively to get things done quickly and efficiently. We had some confusion over the process due to misinformation from the Landlord, but they worked hard to ensure that things were sorted out as soon as possible. We also received helpful information along the way - keeping us up to date. Jan was great; very helpful and friendly....
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Jan 22,2014
Minithumbdown
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Jan 22,2014
2 people found
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Where to begin with such a rude, disorganised and unprofessional company. After going through a LOT of work to rent the property I was previously in (endless references, demands of 6 months rent up front, claiming we had gotten the referencing forms incorrect when their staff had sent the wrong ones TWICE, general rudeness to myself and housemates due to being students), I imagined that when leaving the property, they would at least make that as easy as possible. I did not hear one word from...
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Jan 13,2014
Minithumbup
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Jan 13,2014
3 people found
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The team at Aston Rowe were very helpful, knowledgeable and enthusiastic in our dealings with them. We both sold and purchased through them and would look to use them again in the future. They did everything that they could to ensure that the process was as smooth as possible....
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Jan 10,2014
Minithumbup
By:
Jan 10,2014
1 people found
this helpful
Rather than send me details of every property this agent sent me only those which was tp close my requirements. I felt looked after by both sales agents. Thankyou...
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Dec 06,2013
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Billy Rowe
By:
Dec 06,2013
6 people found
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During the early part of the sale (including showing me the property) my contact at Aston Rowe was Harry. He was very knowledgable about the property and his communication skills were excellent. Any queries I had (large or small!) were answered quickly and promptly. Finalising the purchase my contact was Billy. If it wasn\'t for his hard work I don\'t believe my purchase would have been completed when it did. I thought they were both very efficient and a pleasure to deal with. I can\'t thank the...
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Nov 30,2013
Minithumbdown
By:
Nov 30,2013
3 people found
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Horrific experience!!! After viewing a property with my partner we decided that we like it and would like to put our offer to agents. At that time dealing with Joseph,who is a very pleasent guy, we were explained how it works and went ahead. It took a week for our offer to get accepted. Which is a fairly long wait. Things took turn for worse when we were passed on to agent Kristina who we found so unproffesional to deal with that it caused us huge amounts of stress. She would call you to ...
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What agent could do to change your mind?
Very unproffesional, only there to take your money and discriminate people,its unheard off, our situation is still not solved. No formal apology about her actions keeping client waiting for nearly 4hours,no acknowledging that her client is still waiting,not a single word of explanation, others were doing her job, I cried my eyes out of disbefief that after two weeks of waiting they could not get it right,landlord discriminated me for not being good enough tenant because im not currently working,my partner works in bank and is senior banker and can pay rent and bills as originally we requested upon viewing, why tell us on move in day that now only one of us can be on lease and demanding 6months rent in advanced? Where is the quarantee that he is being honest from his side? Im appalled and so hurt by all this.
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Oct 11,2013
Minithumbdown
By:
Oct 11,2013
3 people found
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Where to begin. Firstly after no issues throughout our entire tenancy I was very surprised to find how difficult it was to start the process when we were vacating. After unanswered phone calls and different dates in regards to when we should be vacating I finally buckled and just listened to the agency. I had to re-arrange my work schedule, moving vans and cleaning companies to suit the needs of the agency with barely two days notice. One room had some burns in the carpet due to a hair applia...
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Oct 10,2013
Minithumbdown
Luke Simpson
Kristina Bell
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Oct 10,2013
2 people found
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DO NOT USE if you are a prospective tenant!!! Our son and his 4 professional friends were gazumped at the last possible minute: when they went to collect the key to the property so they could move in - as all paperwork was in order- they were told that the landlady had just accepted another offer. As our son is studying for a Master\'s we had to act as guarantors, and even though the demands from Aston Rowe and their referencing agency were way beyond what is reasonable, we complied and suppl...
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What agent could do to change your mind?
All they had to do was to be professional, value the prospective tenants and stick to their word!
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Sep 11,2013
Minithumbup
Billy Rowe
Harry Hammonds
By:
Sep 11,2013
4 people found
this helpful
Billy and Harry were confident they could sell our lovely flat in a short space of time and after a number of viewings we received and acceptable offer within about 4 weeks of our listing going live. They said it was a good time to sell and it was. We were able to get a price that worked for us and allowed us to move on to a house with a garden which was our aim. Billy and Harry were particularly helpful when closing the deal at the end of the negotiations as they were able to speak to both side...
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Aug 27,2013
Minithumbdown
Luke Simpson
Billy Rowe
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Aug 27,2013
2 people found
this helpful
Me and my partner were looking for a place in ealing. When we arranged a viewing, they didn\'t bother calling us to cancel before we made our way to the property. We did however find a flat according to our expectations. The moving date came to be on bank holiday and when I asked if that will be a problem I was told no. They said the agent would meet us at the property on given date. They would call us if we had to rearrange the keys handover. On the bank holiday the office was of course clo...
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Aug 22,2013
Minithumbup
Luke Simpson
By:
Aug 22,2013
4 people found
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We had our property on the market with three well known west London agents that all have numerous offices and corporate client bases,for two weeks.Then along came Aston Rowe with a note saying how they would love to have the chance to market our property if we would give them the chance.Thank goodness Luke Simpson was pro active enough to contact us as we hadn\'t thought of using them.Within a week we had secured tenants.We loved how fast moving and enthusiastic he was about marketing our proper...
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Aug 19,2013
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Luke Simpson
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Aug 19,2013
2 people found
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This was our first experience of letting a property out and everything was done smoothly and very quickly.All of the members of Aston Rowe we dealt with were friendly and very pro active.I think the \'Antipodean\' relaxed attitude within the business is very refreshing compared to some of the other \'jaded\' competition....
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Feb 06,2013
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Luke Simpson
Billy Rowe
By:
Feb 06,2013
2 people found
this helpful
Aston Rowe are the new kids on the block in regards to Estate Agents. Previous to dealing with them, I wasn\'t particularly fond of estate agents I\'d used in the past. Aston Rowe proved a refreshing change. They kept me informed throughout the process of selling my mothers house without feeling overbearing. They were always courteous and professional and I felt confident they were doing everything they could to achieve what I wanted from the sale. For something that is renowned for being a str...
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Jan 20,2013
Minithumbup
David Turner
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