Aston Rowe
4.4/5, 179 reviews
88% recommended
97% sales valuation accuracy
96% sales fee satisfaction
93% lettings valuation accuracy
80% lettings fee satisfaction
No company information

Latest Reviews View all Reviews 179
22nd Jul 2019
reviewed by 'Mario Mendiburo'
“Had to deal with several agents, and all they do is send lists of properties that are overpriced and just ......”
13th May 2019
reviewed by 'Alex'
“The agents wasted 3 weeks of my time to speak with the landlord about an offer that I wanted to put ......”
1st May 2019
reviewed by 'Amy'
“I would've put 0 stars if I could. People who put me through severe stress for 2 years and are unegotiable. Please ......”
4th Nov 2018
reviewed by 'Helen'
“Hassan and Kate worked very hard to get viewers for our flat and always seemed genuine, polite and friendly. I ......”
26th Oct 2018
reviewed by 'Becca'
“Rented from a lovely landlady through Aston Rowe and the staff were friendly enough but we so slow at getting ......”
27th Sep 2018
reviewed by 'Unhappy customer'
“Aston Rowe do whatever it takes to get the sale with multiple lies and saying whatever you need to hear ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 97% 96% £290,000 £8,300,000
Lettings 93% 80% £300 £3,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
33 1 56 13 40 0 22 2 6 6
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: 09:00 - 17:30
  • Sunday: 09:00 - 17:30
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Estate agents
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Aston Rowe Branches (view all 2)
Acton, W3
Hammersmith, W6

“Unprofessional...”

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Jul 22,2019
Minithumbdown
By: 'Mario Mendiburo'
Jul 22,2019
1 people found
this helpful
Had to deal with several agents, and all they do is send lists of properties that are overpriced and just slightly fit the search criteria. When one finds a suitable property, it's just impossible to arrange a viewing - agents don't return calls, don't reply ...
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By: Luke Simpson
Jul 23, 2019
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Hi Mario, Sorry to hear that you have not been able to arrange a viewing with one of our agents yet. It's an extremely busy time of year and often properties are being let before they go live on the portals. I notice that we have not fully qualified you to understand your search criteria. If you are still looking then please email info@astonrowe.co.uk and I will allocate your search to a consultant so you are offered properties before they go live and hopefully find a new home. Thanks Luke ...

“Unfair process...”

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May 13,2019
Minithumbdown
By: 'Alex'
May 13,2019
1 people found
this helpful
The agents wasted 3 weeks of my time to speak with the landlord about an offer that I wanted to put forward. They held one week worth of rent of my money to speak with the landlord and in the end, they told me that the ...
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“Horrible agency who tried to rob us of almost £900...”

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May 01,2019
Minithumbup
By: 'Amy'
May 01,2019
2 people found
this helpful
I would've put 0 stars if I could. People who put me through severe stress for 2 years and are unegotiable. Please don't rent with this agency, (X) and the property management team have treated us terribly. What irritated us the most was that they tried to ...
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Comment on agent fees
Overpriced for what it is and tricked into thinking the rent was much cheaper than it was.
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“Friendly service...”

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Nov 04,2018
Minithumbup
By: 'Helen'
Nov 04,2018
0 people found
this helpful
Hassan and Kate worked very hard to get viewers for our flat and always seemed genuine, polite and friendly. I would recommend them to others...
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Comment on agent fees
Fair
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“Friendly gaff, slow at getting things done...”

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Oct 26,2018
Minithumbdown
By: 'Becca'
Oct 26,2018
1 people found
this helpful
Rented from a lovely landlady through Aston Rowe and the staff were friendly enough but we so slow at getting anything done (unless of course you owed them any money, in which case they'd be on you in a second). Also the fees are extortionate £950 ...
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Comment on agent fees
Bad
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“Avoid at all costs...”

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Sep 27,2018
Minithumbdown
By: 'Unhappy customer'
Sep 27,2018
0 people found
this helpful
Aston Rowe do whatever it takes to get the sale with multiple lies and saying whatever you need to hear to sign the contract by which time they're not liable and you're stuck in a contract with the landlord....
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“Tenant search...”

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Apr 09,2018
Minithumbup
By: 'Chad Rock'
Apr 09,2018
0 people found
this helpful
Aston Rowe are a very professional agency with a friendly attentive team. Lauren found great tenants for my properties on several occasions. They are a pleasure to deal with. Highly recommended....
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Comment on agent fees
Competitive fees.
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“Aston Rowe found me an excellent property for a long ......”

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Feb 23,2018
Minithumbup
By: 'Cris'
Feb 23,2018
0 people found
this helpful
Aston Rowe found me an excellent property for a long term rental quicker than any other agent in the area were able to. Hugo McErlean was very good to deal with and handled everything in a very efficient and helpful manner. Georgiana handled the paper ...
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“Aston Rowe are a highly competent agency. I worked with ......”

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Dec 17,2017
Minithumbup
By: 'Paul'
Dec 17,2017
1 people found
this helpful
Aston Rowe are a highly competent agency. I worked with Harry . Hammonds who understands the local market & valued my apartment appropriately for the prevailing market conditions. This in turn lead to several offers. Harry worked tirelessly,and at times under difficult circumstances, to ensure that ...
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Comment on agent fees
Aston Rowe represent good value for money
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“Aston Rowe have been the Letting Agent for my property ......”

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Nov 20,2017
Minithumbup
By: 'Theresa Parker'
Nov 20,2017
1 people found
this helpful
Aston Rowe have been the Letting Agent for my property for a number of years now. Aston Rowe always provide a first class service which is second to none. In particular, Eddie Roche is extremely professional, knowledgeable and efficient and nothing is too much trouble. ...
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Comment on agent fees
Good, worth every penny.
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“We have used Aston Rowe for lettings and now sales. ......”

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Nov 10,2017
Minithumbup
By: 'Lou62'
Nov 10,2017
0 people found
this helpful
We have used Aston Rowe for lettings and now sales. In our experience the whole team work very hard to achieve a sale (or let). Particularly with regard to our recent sale any problems were swiftly dealt with! Both sides work extremely hard for their ...
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“Very helpful team, Sean is very professional and led us ......”

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Nov 07,2017
Minithumbup
By: 'Anna'
Nov 07,2017
0 people found
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Very helpful team, Sean is very professional and led us through the whole process from the beginning up to the very end. Thanks!...
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“Really helpful agent. Sean was with us every step of ......”

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Nov 02,2017
Minithumbup
By: 'Evelyn'
Nov 02,2017
1 people found
this helpful
Really helpful agent. Sean was with us every step of the way, even when we had problems with people dropping out of the contract and whatnot. Very easy to talk to and puts you at ease when looking for a house (which can be daunting). ...
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“Best estate agent that I had to support me. Always ......”

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Sep 12,2017
Minithumbup
By: 'Daniel Antunes'
Sep 12,2017
0 people found
this helpful
Best estate agent that I had to support me. Always looking for the best options, very polite and always in a good mood. Makes you feel comfortable in your search for a house and not pressured at all. Would strongly recommend him when looking for ...
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“I have always received good advice and support from Luke ......”

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Jun 02,2017
Minithumbup
By: 'Olivia'
Jun 02,2017
0 people found
this helpful
I have always received good advice and support from Luke during any letting operation. Danuta is always helpful and go the extra miles to help any query...
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“Joseph is a star, and the nicest agent we dealt ......”

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May 31,2017
Minithumbup
By: 'iamrickgrant'
May 31,2017
0 people found
this helpful
Joseph is a star, and the nicest agent we dealt with during our house search by a country mile. He's approachable, makes the effort to listen to (and incorporate) your requirements, and values your time - not something I could say about the other estate ...
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“Joseph was hands down the best agent we worked with ......”

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May 31,2017
Minithumbup
By: 'kaye elizabeth'
May 31,2017
0 people found
this helpful
Joseph was hands down the best agent we worked with during our flat search. He made us feel listened to and like he was actually trying to find us a place we wanted to live instead of trying to talk us into liking somewhere we ...
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“Joseph is an approachable, friendly agent who made us feel ......”

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May 26,2017
Minithumbup
By: 'Storm Martini'
May 26,2017
0 people found
this helpful
Joseph is an approachable, friendly agent who made us feel comfortable about sharing our budget and what we were looking for. He responded to our emails within an hour and answered all of our questions with so much patience. Jospeh found us a place within ...
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Comment on agent fees
I think the Agent's Fees were relevant to the service we received. I gladly paid the fees as the service was outstanding.
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“Absolutely outstanding service!!!I would have give 6 stars if i ......”

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May 18,2017
Minithumbup
By: 'ADG'
May 18,2017
0 people found
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Absolutely outstanding service!!! I would have give 6 stars if i could. A big thanks to Joseph Smith for ensuring us the property in 2 only days, and always available for any requests. The smoothest process in renting a property of my time being in London. Thanks ...
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“Very professional approach , always willing to help , we strongly recommend ......”

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May 13,2017
Minithumbup
By: 'Burman'
May 13,2017
0 people found
this helpful
Very professional approach , always willing to help , we strongly recommend her for all our friends as she is bilingual. Very positive in every aspect, she respond very quickly to all our question and problems....
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Comment on agent fees
Good
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“A really helpful Agency, everything very clear and professional. The ......”

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May 12,2017
Minithumbup
By: 'Matt88'
May 12,2017
0 people found
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A really helpful Agency, everything very clear and professional. The flat is lovely and it was good to be kept updated every step of the way....
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“Absolutely amazing from them, they helped us to find our ......”

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May 11,2017
Minithumbup
By: 'Simone'
May 11,2017
0 people found
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Absolutely amazing from them, they helped us to find our current place without any problems and especially looking good and actually cheap Joseph helped us to the choice, saying which one was the easiest one to take, cause we were in actually rush. Really amazing, ...
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“I was very impressed with Danuta, when I spoke with ......”

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May 11,2017
Minithumbup
By: 'Anna'
May 11,2017
0 people found
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I was very impressed with Danuta, when I spoke with her most recently. She is very understanding and sympathetic in her grasp of the situation. I am therefore recommending her professional attitude to resolving matters at hand. She is definitely worth a five star rating ...
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“David English is the best Property Manager I have ever ......”

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May 11,2017
Minithumbup
By: 'Angela Squire'
May 11,2017
0 people found
this helpful
David English is the best Property Manager I have ever worked with and a key reason why I choose to work with Aston Rowe. I really appreciate the boutique personal service with all departments in one building and David is my key point of contact ...
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Comment on agent fees
I believe represents value for money as I feel my property is taken care of and that David looks after my interests.
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“Excellent and prompt service by Aston Rowe, and their agents.......”

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May 10,2017
Minithumbup
By: 'Dinesh Ramahcandran'
May 10,2017
0 people found
this helpful
Excellent and prompt service by Aston Rowe, and their agents.I had a very smooth check-in as well as check-out with them....
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Comment on agent fees
Good
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“Danuta is always very helpful, polite and professional. She gets ......”

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May 09,2017
Minithumbup
By: 'Hanna'
May 09,2017
0 people found
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Danuta is always very helpful, polite and professional. She gets out of her way to make sure client is happy and understand everything properly....
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Comment on agent fees
I think that fees are standard but service is better than elsewhere.
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“Danuta has helped me a lot to understand many things ......”

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May 09,2017
Minithumbup
By: 'Martin'
May 09,2017
0 people found
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Danuta has helped me a lot to understand many things on my statement and she is always very nice, helpful and peasant on the phone and in person....
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Comment on agent fees
It is acceptable
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“Excellent service from this estate agent. Joseph always made himself ......”

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May 08,2017
Minithumbup
By: 'Matthew Hunt'
May 08,2017
0 people found
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Excellent service from this estate agent. Joseph always made himself available to talk on the phone and reply to e-mails. He was Very accommodating with late evening viewings to fit in with working schedules and no request was too much to pass onto the landlord ...
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Comment on agent fees
The fees are expensive, especially when trying to pay for a months rent and a deposit, however, with the amount of help given and contact we had with Joseph and Shanice, the fees seemed worth it. From viewing the property to moving in, it was less than 4 weeks. Worth it.
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“I found Billy Rowe to be very transparent to deal ......”

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Apr 07,2017
Minithumbup
By: 'Richard Stevenson'
Apr 07,2017
0 people found
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I found Billy Rowe to be very transparent to deal with whilst purchasing a property they were marketing. His timely responses and market intelligence surrounding the Acton area were first class. I thank Billy for the honesty and integrity throughout the process....
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Comment on agent fees
good.
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“I would not wish upon my biggest enemy to deal ......”

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Mar 23,2017
Minithumbdown
By: 'Anonymouos'
Mar 23,2017
5 people found
this helpful
I would not wish upon my biggest enemy to deal with this agency. Horrendous customer service, no care for the customers they represent. Below is our story: We have been contacted by Aston Rowe to see a flat in Chiswich. Great flat, decided to take ...
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Comment on agent fees
HORENDOUS
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Aston Rowe

Individual Branch Awards

London, W3

London, W6


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