Honestly the worst company imaginable. We decided to rent a house (sorry excuse of one) for our second year at Cardiff University, what a terrible, terrible mistake. 2let2 promised us car parking, exceptional, and 24/7 assistance and genuine quality services; all of which were pure lies. There was no car parking spaces, half of the beds were broken when we moved in, the house had not been cleaned and we have faced several, several problems with the company, mainly noncompliance a... read full review
I've just completed my first year with 2 let 2 and I must say how positive I've found the experience. They were pretty good in helping me to find a new flat in Roath (after a pretty disastrous episode with another letting agency.) and we were able to move in pretty quickly from that point. We paid our bond and they gave us the keys and told us if we needed help then to call. We had to call a few times but each time it was dealt with so can only say good things about that. I've now signed up to a... read full review
As second be year students getting their first house after halls we chose 2let2 for the reviews they had from other students as they seemed helpful, no idea what's gone on since. After a finding a house we loved it took a while to get sorted, partly due to the fact that a member of the team lost one of our guarantor forms, and then the fact we had to complete them again due to the fact we had been given ones that were in the wrong format. We moved into our house to find that over the summer the ... read full review
Brilliant letting agency been with the company for 2 years nothing but help and support off all the staff. Had no problems within the 2 years look forward to being with the company for a few more years. Would highly recommend renting with 2let2.... read full review
If I could rate this business a 0* I would! This place is a sorry excuse for a letting agency! I'm not really sure where to begin, so I'll start with the fact that because 2 of our tenants were not students for the majority of the year due to personal circumstances it is the landlords responsibility to check thses things as it does not say (nor was mentioned) what to do in those circumstances. So anyway when it came to a week before moving out we were told by the agency that the 2 tenants were t... read full review
I advise anyone not to go with this poor excuse for a letting agency. They assume that because you are a student you don't know how they should be running their business. They'll fail to give you 24 hours notice before letting themselves into your property for viewings or whatever else. If you want a problem sorted with your landlord they won't get in contact with them for you and you don't have the landlords details to get in contact yourself. They took months before sorting out problems we ide... read full review
Myself and 5 other tenants have lived in a great 2let2 property in the middle of Cathays this year. We went to 2let2 when our property with another letting agents fell through in mid June last year, and as quite a big group, we were worried we wouldn\'t be able to find anywhere such short notice. 2let2 were really helpful in finding us a property we liked; they gave us plenty of options and we now have a newly refurbished house in a great location (5 minutes to main Cardiff uni buildings), and I... read full review
I have been a tentant through 2let2 letting agency for the past year and have found all of the letting agents I have dealt with very helpful. Any maintenance issues are quickly resolved, properties are well looked after and the costs are low. I would highly recommend this letting agent as they are very easy to deal with. My housemate and I would like to give 2let2 a 5*.... read full review
We just finished are 3rd year at Cardiff University. And had used other letting agents previously, this year was by far the most enjoyable and hassle free. The staff were very helpful any problems we had reported were resolved the same day if not the next morning. Our bonds were also returned the following month on leaving the residence.
Would definitely use them again... read full review
Hard to beleive how bad they were, dont expect a bond back, it took us over a year of repeatedly sending them council tax exempt certificates (third year students at the time) before they said we would get nothing, lied about damages and used our bond to pay for the house to be refurbished, which we were told was overdue when we moved in.
One of my housemates actually got threatened with physical violence after complaining to the boss and we had to call the police for our own safety.
Unhelpful... read full review
What agent could do to change your mind?
If they changed their entire outlook on life then that would help.