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Staines, TW18
3.7/5, 6 Reviews
67% Recommended
100% sales valuation accuracy
100% letting valuation accuracy
100% sales fee satisfaction
67% letting fee satisfaction
Staines-upon-Thames office covers: Staines, Laleham, Stanwell Moor, Egham, Thorpe, Chertsey.
"Awful, awful experience with..."
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1 Star Review
By : 'LL&KS'
Services : Letting(I am a Landlord / Landlady)
Would you recommend ? : No
Postcode : TW19
5 Aug 2015
People found this helpful7
Awful, awful experience with this company. I would beseech any other landlord to not use them. I had a good valuation with the lettings manager, and decided to take them on. From there it was down hill. the staff, even in management capacities are rude and do not care about their customers. They are solely interested in the tenant and working for them rather than the landlord. They entered the property without permission just because the prospective tenant demanded it, they questioned me on works that were not a condition of the rental and that I was having done as a matter of course, i.e, not their business. I had no choice but to dis-instruct them, and even in the face of a complaint they were rude, narrow minded, harassing, bullying, and were not concerned with offering a gracious goodwill gesture even though I only left because of their behaviour and actions. They are greedy, money-obsessed and have no inclination to work for their customer. Appalling.
What agent could do to change your mind?
Work for the landlord not the tenant where appropriate Be gracious in the face of a complaint Not threaten or bully customers Be more concerned with repeat future business than short term financial gain
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Latest Reviews
Angry of Staines
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100.00% | 100% | £380,000 | £402,000 |
| Lettings | 100% | 67% | £1,550 | £1,550 |
Areas covered
- TW18
Address
The Frost Partnership
146\/148 High Street, Staines, Surrey
TW18 4AH
01784 464606
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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The Frost Partnership Branches (View All 15)
Megan was absolutely ...
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5 Star Review
By : 'Claire'
Services : Sales (As a Buyer)
Sold price : £380000
Would you recommend ? : Yes
Postcode : TW18
5 Jan 2023
People found this helpful0
Megan was absolutely outstanding, professional and polite and was great with communication. She was always very helpful and a great credit to... Read Full Review
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Most amazing customer service ...
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5 Star Review
By : 'Shaam'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : TW18
8 Dec 2021
People found this helpful0
Most amazing customer service I have experienced. My bed broke and I was told it could take a while to be resolved. Laura was so helpful and fixed my bed after work hours. She was so helpful and friendly. First estate agency that has provided such a good... Read Full Review
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Fantastic estate agent. Frost ...
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5 Star Review
By : 'Matt'
Services : Sales (As a Vendor)
Sold price : £402000
Would you recommend ? : Yes
Postcode : TW18
2 Jun 2020
People found this helpful0
Fantastic estate agent. Frost Staines saved the day when my initial choice of another agent in the town proved to be wrong. Jamie and the team turned the situation round and really showed what a modern, hard working estate agency should be. They fully deserve 5 stars for picking up a sale that... Read Full Review
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Paid the advance payment to ...
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1 Star Review
By : 'Angry'
Services : Letting (As a Tenant)
Rent PCM : £1550
Would you recommend ? : No
Postcode : TW18
21 Mar 2017
People found this helpful5
Paid the advance payment to 'secure' a property. We were unable to proceed and notified Frost's in writing 2 days after viewing (over a weekend). We expected to have the Reference Fee element of the Advance Payment refunded as no references were taken up and no personal details provided. We have ... Read Full Review
Comments on Agent Fees
A license to print money.
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Following a previous review ...
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5 Star Review
By : 'Mr'
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : TW18
19 Nov 2015
People found this helpful0
Following a previous review that I left I made contact with the Middlesex director and told him my concerns. Mr Taylor went through everything with me and explained what had happened regarding my issues I had. Following our conversation it became clear that I had made the mistakes and not The... Read Full Review
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Awful, awful experience with ...
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1 Star Review
By : 'LL&KS'
Services : Letting (As a Owner)
Would you recommend ? : No
Postcode : TW19
5 Aug 2015
People found this helpful7
Awful, awful experience with this company. I would beseech any other landlord to not use them. I had a good valuation with the lettings manager, and decided to take them on. From there it was down hill. the staff, even in management capacities are rude and do not care about their customers. ... Read Full Review
What agent could do to change your mind?
Work for the landlord not the tenant where appropriate Be gracious in the face of a complaint Not threaten or bully customers Be more concerned with repeat future business than short term financial gain
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Complaints Procedure
RICS and part of the Property Redress Scheme.
Last updated at 5/21/2024, 4:47:14 AM by allAgents
