Megan was absolutely outstanding, professional and polite and was great with communication. She was always very helpful and a great credit to... Read Full Review

Most amazing customer service I have experienced. My bed broke and I was told it could take a while to be resolved. Laura was so helpful and fixed my bed after work hours. She was so helpful and friendly. First estate agency that has provided such a good... Read Full Review

Fantastic estate agent. Frost Staines saved the day when my initial choice of another agent in the town proved to be wrong. Jamie and the team turned the situation round and really showed what a modern, hard working estate agency should be. They fully deserve 5 stars for picking up a sale that... Read Full Review

Paid the advance payment to 'secure' a property. We were unable to proceed and notified Frost's in writing 2 days after viewing (over a weekend). We expected to have the Reference Fee element of the Advance Payment refunded as no references were taken up and no personal details provided. We have ... Read Full Review

Following a previous review that I left I made contact with the Middlesex director and told him my concerns. Mr Taylor went through everything with me and explained what had happened regarding my issues I had. Following our conversation it became clear that I had made the mistakes and not The... Read Full Review

Awful, awful experience with this company. I would beseech any other landlord to not use them. I had a good valuation with the lettings manager, and decided to take them on. From there it was down hill. the staff, even in management capacities are rude and do not care about their customers. ... Read Full Review