“Truly truly awful. After being ultra helpful ......”
1 Star Review
May 06,2020
By:
'ExLandlord'
May 06,2020
Branch: Peterborough, 1 Queens Street
Services: Lettings (as a Landlord)
Rent PCM: £1200
Would you recommend?: No
Postcode: PE28
Branch: Peterborough, 1 Queens Street
Lettings (as a Landlord)
Rent PCM: £1200
Postcode: PE28
2
people found
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Truly truly awful. After being ultra helpful to het your business the service declines to non existant. The first branch we dealt with closed in Huntingdon who promptly lost our keys. The file was forwarded to the Peterborough office who were equally inept, I only ...
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2
people found
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“Tenant has proved payment but Countrywide hav......”
1 Star Review
Apr 17,2020
By:
'Rob'
Apr 17,2020
Branch: Milton Keynes, Countrywide House
Services: Lettings (as a Landlord)
Rent PCM: £2000
Would you recommend?: No
Postcode: MK7
Branch: Milton Keynes, Countrywide House
Lettings (as a Landlord)
Rent PCM: £2000
Postcode: MK7
1
people found
this helpful
Tenant has proved payment but Countrywide have not passed it on. Generally terrible service over last 3 years. Would give zero if possible....
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1
people found
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“Draft in Flat not fixed...”
1 Star Review
Feb 17,2020
By:
'Joshua'
Feb 17,2020
Branch: Fleet, 177-179 Fleet Road
Services: Lettings (as a Tenant)
Rent PCM: £775
Would you recommend?: No
Postcode: RG27
Branch: Fleet, 177-179 Fleet Road
Lettings (as a Tenant)
Rent PCM: £775
Postcode: RG27
2
people found
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I have been living at a property where a draft was noticed, it then was outlined that it was a severe hole in the wall back in November. Since then we have had a very cold winter and therefore had to have the heating on ...
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2
people found
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“I have been a tenant of Countrywide Lettings ......”
1 Star Review
Nov 02,2019
By:
'John'
Nov 02,2019
Branch: Nottingham, 65/66 Long Row
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: LL57
Branch: Nottingham, 65/66 Long Row
Lettings (as a Tenant)
Postcode: LL57
4
people found
this helpful
I have been a tenant of Countrywide Lettings for over 10 years.
Throughout this time I have enjoyed living in the house and its lovely situation, but have continually had to complain about the inadequate sewage system. The pipes to the cess pit are collapsed and ...
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4
people found
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“RUDEST AND INCOMPETENT MANAGEMENT COMPANY EVE......”
1 Star Review
Oct 29,2019
By:
'sandie'
Oct 29,2019
Branch: Swindon, 115/118 Commercial Road
Services: Lettings (as a Tenant)
Rent PCM: £1500
Would you recommend?: No
Postcode: SN4
Branch: Swindon, 115/118 Commercial Road
Lettings (as a Tenant)
Rent PCM: £1500
Postcode: SN4
5
people found
this helpful
RUDEST AND INCOMPETENT MANAGEMENT COMPANY EVER
My Husband and I are tenants of a property which, since moving in in May 2019, we have had serious issues trying to get this management company to deal with our various significant problems. i.e. w.c.'s, heating, ...
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5
people found
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“Lousy management and some of them fraudsters!...”
1 Star Review
Sep 18,2019
By:
'Paraskevi'
Sep 18,2019
Branch: Bromley, 30 High Street
Services: Lettings (as a Tenant)
Rent PCM: £1900
Would you recommend?: No
Postcode: CR0
Branch: Bromley, 30 High Street
Lettings (as a Tenant)
Rent PCM: £1900
Postcode: CR0
5
people found
this helpful
Thieves! They have been illegally and without any excuse withholding my tenancy deposit for 2 months after the tenancy ended, although my former Landlord has since long ago given his consent for it to be returned in full! Stay away from Countrywide in Croydon/Bromley...
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5
people found
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“Absolute shambles. No assessment of suitabili......”
1 Star Review
Aug 15,2019
By:
'James'
Aug 15,2019
Branch: Truro, 114 Kenwyn Street
Services: Lettings (as a Landlord)
Rent PCM: £495
Would you recommend?: No
Postcode: TR2
Branch: Truro, 114 Kenwyn Street
Lettings (as a Landlord)
Rent PCM: £495
Postcode: TR2
4
people found
this helpful
Absolute shambles. No assessment of suitability of the tenant and Countrywide caused endless problems. A total disaster. Had to give one star as no option to give minus 5....
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4
people found
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1 Star Review
May 23,2019
By:
'T'
May 23,2019
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: PO11
Lettings (as a Tenant)
Postcode: PO11
4
people found
this helpful
I had to fix many issues in the rental myself as the agent was never bothered to chase up original snagging issues. Including a working shower head, front door not locking and the toilet not actually being attached to anything. Last winter it snowed and ...
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Comment on agent fees
Classic extortion for a tenant.
4
people found
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“I want to give a Zero star...”
1 Star Review
Apr 17,2019
By:
'Vom'
Apr 17,2019
Branch: York, 37 Micklegate
Services: Lettings (as a Tenant)
Rent PCM: £625
Would you recommend?: No
Postcode: YO30
Branch: York, 37 Micklegate
Lettings (as a Tenant)
Rent PCM: £625
Postcode: YO30
0
people found
this helpful
No service at all. They just want your money.
We paid the final month rent, and in the middle of the month, we were asked to move out of the property. They promised to return the overpaid rent, but then refused to do that and ...
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Comment on agent fees
Bad
0
people found
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“Lots of Hidden Charges...”
1 Star Review
Apr 02,2019
By:
'Elaine'
Apr 02,2019
Services: Lettings (as a Landlord)
Rent PCM: £500
Would you recommend?: No
Postcode: CH8
Lettings (as a Landlord)
Rent PCM: £500
Postcode: CH8
3
people found
this helpful
My property was fully managed with countrywide, The estate agents said on the first initial meeting on what they can do for you which seemed great, So before Tennant moved in I had there own contractor come to check the gas and electric so I ...
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Comment on agent fees
Bad
3
people found
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“Stay away from them!...”
1 Star Review
Mar 25,2019
By:
'Frank'
Mar 25,2019
Branch: Southampton, 38 Portsmouth RoadWoolston
Services: Lettings (as a Tenant)
Rent PCM: £610
Would you recommend?: No
Postcode: SO18
Branch: Southampton, 38 Portsmouth RoadWoolston
Lettings (as a Tenant)
Rent PCM: £610
Postcode: SO18
4
people found
this helpful
Just a terrible service.
You hope to be talking with sensible people instead they just try to charge you for anything without thinking twice. The hold your deposit for as much as they can and make you go through the pain of claiming it back.
...
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4
people found
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1 Star Review
Mar 20,2019
By:
'Sergio'
Mar 20,2019
Branch: Harrogate, 16 Albert Street
Services: Sales (as a Buyer)
Sold price: £240000
Would you recommend?: No
Postcode: EN8
Branch: Harrogate, 16 Albert Street
Sales (as a Buyer)
Sold price: £240000
Postcode: EN8
1
people found
this helpful
Really annoyed with Countrywide services. After 6 months delaying the transaction, they left a debt in the gas and electricity meter of about £300. Clearly, they didn't do a proper job and their prices are not cheap.rnIf you claim, then they drag everything longer or blame ...
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Comment on agent fees
I was told the total price would be £1400 (based on the range of the property I was to purchase). Well, the fees raised unexpectedly to £2000.
1
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1 Star Review
Feb 28,2019
By:
'Gloucesterliver85'
Feb 28,2019
Services: Lettings (as a Tenant)
Rent PCM: £725
Would you recommend?: No
Postcode: GL3
Lettings (as a Tenant)
Rent PCM: £725
Postcode: GL3
1
people found
this helpful
They charged us the wrong rent for three months then contacted us demanding the money though it was their fault not our own.
We had to move out because my father one of the tenants unfortunately passed away before Christmas.
They refused to give back ...
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1
people found
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“claiming unpaid rent when tenant pays on time...”
1 Star Review
Dec 03,2018
By:
'get'
Dec 03,2018
Branch: Lancaster, 67-71 Market Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: LA3
Branch: Lancaster, 67-71 Market Street
Lettings (as a Tenant)
Postcode: LA3
1
people found
this helpful
Don't tell a tenant to set a direct debit up to pay each months rent on the first day of each month and then start ringing them up on the first day of the month complaining about not receiving the rent yet.
As you may ...
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1
people found
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“wish i could give zero stars...”
1 Star Review
Nov 07,2018
By:
'Danny'
Nov 07,2018
Branch: Bournemouth, 113 Old Christchurch Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: BH9
Branch: Bournemouth, 113 Old Christchurch Road
Lettings (as a Tenant)
Postcode: BH9
3
people found
this helpful
I have never written an online review for anything in my life but this lettings agency has angered me so much that I feel the need to inform everyone to STAY AWAY from this absolutely terrible agency.
Throughout the two years we had to have ...
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Comment on agent fees
Terrible
3
people found
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1 Star Review
Nov 01,2018
By:
'L'
Nov 01,2018
Branch: Guildford, 172 High Street
Services: Lettings (as a Tenant)
Rent PCM: £825
Would you recommend?: No
Postcode: GU24
Branch: Guildford, 172 High Street
Lettings (as a Tenant)
Rent PCM: £825
Postcode: GU24
1
people found
this helpful
Kind and polite... until they receive your payments.
After that, forget about them. They won't be of any help, totally useless. They become very responsive again at check out, when they will find a way to deduct what they can from your deposit. Useless. Avoid....
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1
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“Poor service particularly by Back Office, and rip off hidden charges...”
1 Star Review
Sep 10,2018
By:
'steve'
Sep 10,2018
Branch: Southampton, 26 London Road
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: SO4
Branch: Southampton, 26 London Road
Lettings (as a Tenant)
Postcode: SO4
7
people found
this helpful
Countrywide's MO is to take over small high street companies and then masquerade under what appears to be a local name. Countrywide took over a small independent letting agent in
Amesbury and the name to Austin Wyatt. All of the experienced, knowledgeable staff either left ...
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Comment on agent fees
High, and extensive. Some are hidden (eg premiums added to maint bills paid to them directly by the contractor). And even a simple renewal ix overcharged.
7
people found
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“Shocking Full Management Service...”
1 Star Review
Jun 28,2018
By:
'Kernowmaid'
Jun 28,2018
Branch: Truro, 114 Kenwyn Street
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: TR16
Branch: Truro, 114 Kenwyn Street
Lettings (as a Landlord)
Postcode: TR16
5
people found
this helpful
The complete lack of full management of our property from the is company is outstanding, never did I think a lettings agency could be so incompetent. They take the fee (plus extra fees that I struggled to get back) but do not provide the service. ...
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5
people found
this helpful
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1 Star Review
May 05,2018
By:
'Honestfred'
May 05,2018
Services: Lettings (as a Tenant)
Rent PCM: £475
Would you recommend?: No
Postcode: HX2
Lettings (as a Tenant)
Rent PCM: £475
Postcode: HX2
4
people found
this helpful
This company are daylight robbers. They can't be trusted. They will do everything to get out of paying back a bond. The companies they use to clean charge extortionate prices for cleaning a fridge.
I wouldn't ever use these again....
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Comment on agent fees
Rip off...like most to be fair
4
people found
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“Awful avoid at all cost...”
1 Star Review
Apr 21,2018
By:
'Andy'
Apr 21,2018
Branch: Teeside, 127 Albert Road
Services: Lettings (as a Tenant)
Rent PCM: £550
Would you recommend?: No
Postcode: TS5
Branch: Teeside, 127 Albert Road
Lettings (as a Tenant)
Rent PCM: £550
Postcode: TS5
4
people found
this helpful
Absolutely awful from start to finish. Was told I would be set up with electricity when moved in and set up in a different house resulting in debt collection agencies contacting me to collect debt for a property I didn't live in. We set up ...
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4
people found
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1 Star Review
Mar 29,2018
By:
'Hannah'
Mar 29,2018
Branch: Bristol, 28 The Mall
Services: Lettings (as a Tenant)
Rent PCM: £1100
Would you recommend?: No
Postcode: BS6
Branch: Bristol, 28 The Mall
Lettings (as a Tenant)
Rent PCM: £1100
Postcode: BS6
12
people found
this helpful
The level of incompetency is astounding (a special shout out to Cherie Vowles, Property Manager in Bristol whose inability to do the most basic of tasks made me speechless on several occasions).
We rented from them for 1 year and I can honestly say it was ...
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12
people found
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“By far the worst estate agent I have ever dealt ......”
1 Star Review
Feb 16,2018
By:
'Troy'
Feb 16,2018
Services: Lettings (as a Tenant)
Rent PCM: £800
Would you recommend?: No
Postcode: LS11
Lettings (as a Tenant)
Rent PCM: £800
Postcode: LS11
8
people found
this helpful
By far the worst estate agent I have ever dealt with and I have been both a landlord and a tenant for the past 20 years. They offer an impersonal and chaotic service and seem to make up unfair fees and charges as they go along. ...
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Comment on agent fees
Rip-off. They charge all kinds of unfair and hidden fees.
8
people found
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“Let me tell you about my little afternoon of rage ......”
1 Star Review
Feb 05,2018
By:
'Ceri'
Feb 05,2018
Branch: Bracknell, The old Post pffice
17/18 New Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: RG21
Branch: Bracknell, The old Post pffice
17/18 New Street
Lettings (as a Tenant)
Postcode: RG21
5
people found
this helpful
Let me tell you about my little afternoon of rage courtesy of Countrywide Lettings and their profound ability to share personal data literally willy nilly.
Recieved a letter via post and email inviting me to organise a check out where they listed the future tenant ...
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Comment on agent fees
I first let the properly 4 years ago but remember that the fees were nearly double that of competitors. Fee to renew the property also seemed high considering we sent back our signed agreements and never got copies back that were signed by the landlord.
5
people found
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“I just can't believe such behaviour from a company like ......”
1 Star Review
Jan 29,2018
By:
'Will'
Jan 29,2018
Branch: Nottingham, Countrywide House
Sherwood Court
Lake View Drive
Services: Lettings (as a Tenant)
Rent PCM: £750
Would you recommend?: No
Postcode: BH8
Branch: Nottingham, Countrywide House
Sherwood Court
Lake View Drive
Lettings (as a Tenant)
Rent PCM: £750
Postcode: BH8
11
people found
this helpful
I just can't believe such behaviour from a company like this. I've been offered to renew the tenancy for another 2 years which I accepted, signed and paid the fees £120. After 3 months they came to me stating the landlord didn't sign back so I have to ...
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11
people found
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“Cannot give you manager's full name (georgina) as she would ......”
1 Star Review
Jan 20,2018
By:
'Dee'
Jan 20,2018
Branch: Fleet, 177-179 Fleet Road
Services: Lettings (as a Landlord)
Rent PCM: £990
Would you recommend?: No
Postcode: RG27
Branch: Fleet, 177-179 Fleet Road
Lettings (as a Landlord)
Rent PCM: £990
Postcode: RG27
4
people found
this helpful
Cannot give you manager's full name (georgina) as she would not take our call but left a trainee to try and deal with some serious issues. Would never, never use your company againok area. We only ended up with useless company by default of you ...
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Comment on agent fees
Bad for the service received on ending rental contracrt.
4
people found
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“Poor service. Not recommended. Reluctant to be informative and helpful ......”
3 Star Review
Jan 20,2018
By:
'Unhappy'
Jan 20,2018
Branch: Coventry, 149/151 New Union Street
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: NN
Branch: Coventry, 149/151 New Union Street
Lettings (as a Landlord)
Postcode: NN
1
people found
this helpful
Poor service. Not recommended. Reluctant to be informative and helpful if outside their standard responses. More interested in fitting in with their own systems than providing a decent service to their over-charged clients....
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Comment on agent fees
Fees too high and they charge both the owner and the tenant for the same things.
1
people found
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“I have been a tenant of a property in Southampton ......”
1 Star Review
Jan 11,2018
By:
'RDA'
Jan 11,2018
Branch: Southampton, 26 London Road
Services: Lettings (as a Tenant)
Rent PCM: £750
Would you recommend?: No
Postcode: SO15
Branch: Southampton, 26 London Road
Lettings (as a Tenant)
Rent PCM: £750
Postcode: SO15
5
people found
this helpful
I have been a tenant of a property in Southampton for two and a half years with Countrywide (via Morris Dibben Rentals). My friends are the landlords of the property. Luckily I have just bought a house in the area and am moving out as ...
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Comment on agent fees
They are standard for the area I believe.
5
people found
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“The WORST company to deal with. The property management company ......”
1 Star Review
Jan 06,2018
By:
'Watching'
Jan 06,2018
Branch: Guildford, 172 High Street
Services: Lettings (as a Tenant)
Rent PCM: £1200
Would you recommend?: No
Postcode: GU5
Branch: Guildford, 172 High Street
Lettings (as a Tenant)
Rent PCM: £1200
Postcode: GU5
3
people found
this helpful
The WORST company to deal with. The property management company Countrywide made us wait over 7 months for house repairs, then Gascoigne Pees agents made my husband, baby and I homeless over the new year period and then expected us to STILL pay rent with an ...
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Comment on agent fees
Ridiculous. No inventory carried out but still charged for it. Admin fees are a joke!
3
people found
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“An utter disgrace of a company. Avoid like the plague. ......”
1 Star Review
Nov 21,2017
By:
'Graeme'
Nov 21,2017
Branch: Heswall, 27 Pensby Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: CH5
Branch: Heswall, 27 Pensby Road
Lettings (as a Tenant)
Postcode: CH5
2
people found
this helpful
An utter disgrace of a company. Avoid like the plague. Do NOT buy a property that is managed by these charlatans, When you come to sell, they will charge you hundreds of pounds for a useless Management pack and put obstacles in your way. This ...
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Comment on agent fees
Extortionate, greedy, corrupt.
2
people found
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“Do not go with this letting agency, unless you have ......”
1 Star Review
Nov 15,2017
By:
'Nydon'
Nov 15,2017
Branch: Hove, 20 Church Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: BN3
Branch: Hove, 20 Church Road
Lettings (as a Tenant)
Postcode: BN3
2
people found
this helpful
Do not go with this letting agency, unless you have money to burn. They are only interested in money, they don't accept or admit when they are wrong and will only return any money they owe you if you take them to court.
And I ...
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Comment on agent fees
Bad
Me and my wife count as 2
2 X £150 admin fee
2 X £25 reference fee
2 X renewal fee (which they tried to reduce to every 6 months!!
2
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