What agent could do to change your mind?

The agent could have done everything the opposite of how they have done, in which case this would be the best agency in the world.

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What agent could do to change your mind?

See above. A disgraceful, unprofessional, unethical service from beginning to end.

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What agent could do to change your mind?

First of all tell the truth upfront. Secondly provide some compensation, in case they fail to provide property on rent even after agreeing for the same.

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What agent could do to change your mind?

Countrywide should be more transparent and reveal ALL charges at the outset of the tenancy. Also WHY is there such an exhorbitant fee every time the tenancy is renewed. All it takes is a printing of a form and it signed, a 5 minute task for which a moderate fee of ‚£20 would be more apt if anything at all.

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What agent could do to change your mind?

The Agent must understand that the customer is a tenant. A branch manager like Andrea does not seem to have the business sense to understand who is and isn't a customer. A customer has the right to choose a service and the right to exit from the service when there is a need to. People like Andrea have left a indelible mark on my impression of letting agencies which needless to say remains negative. If she had displayed patience and politeness in her dealings with me, I would have been less stressed and my impression of them wold have been positive. But sadly this woman's behavior leaves me in bitter taste.

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What agent could do to change your mind?

In order to make us recommend CoUNTrywide to people, they should do the following: Not lie Take records Not be biased towards the landlords just because they are providing them with a wage Not talk to you on the phone like you're a moron Do what they said they would Ring back when they say they will instead of forgetting Doncaster shouldnt tell us to ring Gateshead, for Gateshead to eff everything up and tell us to deal with Doncaster They should have given us the ‚£410 out of the ‚£650 that WAS NOT in dispute, straight away (we havent received a penny after three weeks) Learn their arse from their elbow.

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What agent could do to change your mind?

Cut out the hidden costs, teach their staff people skills and focus on customer service.

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What agent could do to change your mind?

They could reduce the cancellation fee from ‚£600.00 to ‚£200.00

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What agent could do to change your mind?

Improve customer service including tone and general niceties when conversing with customer. Actually respond to phonecalls/messages/requests. And SO much more...

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What agent could do to change your mind?

never again will we ever use countrywide residential lettings worst agents about

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What agent could do to change your mind?

Agent was incompetent; I used to be an estate agent, worked in lettings and run my own estate and lettings agency. The service and attitude is one I have never encountered at any other estate agents or lettings, even other Countrywide offices. To improve the agent in question must, set up basic training, put basic procedures in place, oversee the first months training. To leave someone in this state and to respond with prove it, is wholly unprofessional, inadequate and no sense of customer service.

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What agent could do to change your mind?

Agents could have been more efficient when dealing with problems that could potentially be harmful to tenants. Corresponding with tenants is VITAL! Don't wait for tenants to follow up on problems they have already complained about. Give deposit money back when you say you will as some of us depend on that money.

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What agent could do to change your mind?

Returned phone calls and emails, not been rude and listened to what our requirements were. Oh and not lost our key, paperwork and tried to charge us multiple times for the same thing.

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What agent could do to change your mind?

Agents from Entwistle Green should have told me the house was in need of maintenance prior to my tenancy; the agents from Countrywide in Manchester (the HaƒÂ§ienda building) should have fixed the problem when required, instead of leaving me in disgusting conditions for 2 months and still ignoring me. They should be all prosecuted

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What agent could do to change your mind?

done their job properly

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What agent could do to change your mind?

They should charge less and improving their customer service greatly would still only make them a mediocre agency.

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What agent could do to change your mind?

Pay me back the renewal fee as requested in a timely manner and as clearly stated as their code of practice!

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What agent could do to change your mind?

I think Countrywide operate in a such a way that their staff can not be bothered to ensure Landlords interests are protected. The bottom line is they want their fees, they get us to pay for legal protection and then ensure their fees are the first thing protected! it is an immoral racket made worse by the benefits and bleeding heart culture of the UK where individuals are encouraged to exploit homeowners and the benefit system so they can remain jobless and live for free. I have encountered no professional pride or integrity in any dealings so it is hopeless to imagine change is possible.

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