“I used Entwistle Green estate agents and had no problems, ......”
1 Star Review
Apr 26,2012
By:
'ghworth87'
Apr 26,2012
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode:
Lettings (as a Tenant)
Postcode:
6
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I used Entwistle Green estate agents and had no problems, until they started using countrywide lettings to process their payments.
They claim that my rent is in arrears by £200, which happened at the same point they took over the rent payments.
After showing our estate agents our bank statements and them checking their receipts, they still claim I owe them £200, repeatedly ringing my phone and sending e-mails. They never reply to messages and they have done nothing to help me resole the issue, making it difficult for me to move as I now have a bad reference from them, even though I paid rent on time, every month.
My problem is with them, not my estate agents, as they cannot deal on country wide's behalf. If you can avoid using them I would encourage it, although they seem to be creeping into more estate agents recently.
VERY bad customer service and ridiculous fee's, steer clear.
What agent could do to change your mind?
They should charge less and improving their customer service greatly would still only make them a mediocre agency.
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