0% lettings valuation accuracy
33% lettings fee satisfaction
May 14,2012
May 14,2012
4
people found
this helpful
this helpful
There was not one particular member of staff that we found to be incompetent. Just the entire company as a whole were completely useless when it came to dealing with problems with the property and corresponding with any staff member proved to be near impossible. They were either very rude or disinterested in the problems we had to report and also on several occasions we found it difficult to even get a hold of any agent at all! In the property we rented from countrywide there was a severe damp and mould problem. We spent 3 months complaining about it before countrywide sent out anyone to take a look at it at which point we were told that she had been informed about the problem by a previous tenant. At this point she told us they would send someone out to fix it but after 2 weeks of no communication, i finally had to contact countrywide to ask when it was getting fixed? This whole thing could have been quickly and easily fixed but instead countrywide took the entire 6 months period in which we had taken the lease for, to attempt to remedy the situation. Even at that the problem still exists. All they did was paint over the damp marks and the mould which was growing throughout the property. So as a result of their negligence, my partner and I chose to end our tenancy at the end of the six months. Furthermore, it has now been 2 whole weeks since we moved into our new home (with a different agency) and we still have to hear about whether or not we will be receiving our deposit money back as there has been absolutely no communication from countrywide since handing in our keys. the property now has a new tenant and i know for a fact they will not know about the pre-existing problems as we were not advised on it when we viewed it.
What agent could do to change your mind?
Agents could have been more efficient when dealing with problems that could potentially be harmful to tenants. Corresponding with tenants is VITAL! Don't wait for tenants to follow up on problems they have already complained about. Give deposit money back when you say you will as some of us depend on that money.Attached Filesnbsp;
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Latest Reviews
11th Dec 2015
reviewed by 'Lisa'
19th Dec 2014
reviewed by 'Gaelle'
10th Sep 2014
reviewed by 'Ade'
Opening Hours
Address
Countrywide Residential Lettings
42 High Street
Esher,Esher
Greater London
KT10 9Q
01372 466110
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 33% | £1,375 | £3,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 2 | 1 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Dec 11,2015
Dec 11,2015
0
people found
this helpful
this helpful
Victoria was super helpful from beginning to end in all dealings leading to the rental property I now live in. She always let me know updates as things progressed, I didn't have to chase her up for things as most other agents I've dealt with ...
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Comment on agent fees
The only part I have been dissatisfied with are the fees which I believe to be extortionate. I have never paid such high fees and even had them reduced slightly after complaining. They are by far the highest fees I have ever paid or heard of.
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Dec 19,2014
Dec 19,2014
0
people found
this helpful
this helpful
Thanks to Donna Paraskeva, Liani Mannifield and Victoria Hanlon we have managed to find the perfect house for us to rent. I was impressed by their professionalism, reactivity and willingness to support us eventhough we were only potential tenants. Donna and Liani were very efficient ...
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Sep 10,2014
Sep 10,2014
1
people found
this helpful
this helpful
We started renting a property that before we even stepped foot in the place had a leaking roof, dodgy electrics in a toilet, an unsafe fireplace. We are professional people who pride ourself on our home and had only had to rent while we did ...
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What agent could do to change your mind?
Awful. Almost operating illegally from my experience.Attached Filesnbsp;
Comment on agent fees
dreadfulAttachments
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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