61% lettings valuation accuracy
20% lettings fee satisfaction
No company information
Latest Reviews
View all Reviews 305
15th May 2024
reviewed by 'VSK'
6th Sep 2023
reviewed by 'Ian Lafferty'
19th Apr 2023
reviewed by 'Joanne Gregory'
3rd Jan 2023
reviewed by 'Ioannis'
15th Dec 2022
reviewed by 'Hayley'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 61% | 20% | £300 | £3,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 8 | 71 | 9 | 196 | 0 | 3 | 1 | 2 | 0 | 15 |
Opening Hours
Services offered
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- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Rankings
Latest Properties
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Countrywide Residential Lettings Branches (view all 102)
Nov 05,2014
Nov 05,2014
5
people found
this helpful
this helpful
Unbelievably bad - do not use under any circumstances.
1. They charged the tenants the wrong rental for 3 months
2. They accused the tenants of lying about the rent - although they had the bank statements saying what was paid.
3. Their admin was terrible.
4. We terminated the ...
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What agent could do to change your mind?
Close their branch downAttached Filesnbsp;
Comment on agent fees
industry standard
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Oct 22,2014
Oct 22,2014
4
people found
this helpful
this helpful
A truly horrendous estate agent - have charged us £600 in letting admin fees - most of which were hidden until we had put down a hefty deposit - unable to respond to phone calls or emails - tried to keep our deposit at the end ...
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What agent could do to change your mind?
Get some morels and stop taking people's money?Attached Filesnbsp;
Comment on agent fees
Paid ‚£600 in admin fees which were never disclosed until we had given them our deposit
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Oct 22,2014
Oct 22,2014
2
people found
this helpful
this helpful
Used Abbotts/ countrywide as fully managed service for 3 properties. few minor issues initially ( missing statements, received other landlord statements....) should have known this was start of things to come. Managed service turns out to be glorified telephone answering facility where messages take several weeks (yes ...
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What agent could do to change your mind?
Provide service being charged forAttached Filesnbsp;
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Oct 14,2014
Oct 14,2014
9
people found
this helpful
this helpful
I have never experienced such incompetency or downright scamming. They're very careful to operate under the name 'Alder King' rather than Countrywide Residential Lettings, aren't they?! I don't even know where to begin, it was a disaster from the very start.
1) Me and my housemate ...
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What agent could do to change your mind?
Not existedAttached Filesnbsp;
Comment on agent fees
Ridiculous seeing as we ended up doing most of their job for them.
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Oct 07,2014
Oct 07,2014
1
people found
this helpful
this helpful
Do not use Countrywide. They are incompetent in handling the simplest of tasks and have a habit of over-charging. As a landlord of numerous properties, with various agents, they are without doubt the worst I have experienced. You have been warned....
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Comment on agent fees
Lots of hidden fees with add up over time.
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Sep 29,2014
Sep 29,2014
2
people found
this helpful
this helpful
Appalling service from Countrywide. They don't phone back when you leave messages despite saying they will. Took many weeks to get the oven fixed in our property. Was told they couldn't deal with my problem as the person dealing with our problem was on holiday ...
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What agent could do to change your mind?
Improve customer service. Compensate tenants when they have been badly treated and receive poor service.Attached Filesnbsp;
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Sep 17,2014
Sep 17,2014
1
people found
this helpful
this helpful
In Sept 2012, I signed a contract with JDWoods Ltd as my full management letting agent., and everything was fine until end Oct 2013.. Suddenly I started getting financial statements from Countrywide Residential lettings - no explanation was given for this change but many mistakes were made ...
...
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What agent could do to change your mind?
They should have informed me of the change over and all its implications up frontAttached Filesnbsp;
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Sep 12,2014
Sep 12,2014
1
people found
this helpful
this helpful
I have received nothing other than appalling service from Countrywide letting agents. Unfortunately I have never dealt with such a shoddy, disorganised and obnoxious company. I'm thrilled to have moved out of the frankly deplapodated property that I was renting from them. Despite this, I ...
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What agent could do to change your mind?
Change literally everything about your company. The manner in which I have been dealt with has been sickening. You treat people like dirt on the floor and it's disgusting. You are easily the rudest company I've ever dealt with.Attached Filesnbsp;
Comment on agent fees
Ridiculous. Absolutely Ridiculous.
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Sep 10,2014
Sep 10,2014
4
people found
this helpful
this helpful
Appalling service and incredibly high fees. Impossible to get through on the phone. I would go out of my way never to rent a property where the landlord was using this agent. Money deducted from deposit for 'fees' which I was never aware of....my ...
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Sep 10,2014
Sep 10,2014
1
people found
this helpful
this helpful
We started renting a property that before we even stepped foot in the place had a leaking roof, dodgy electrics in a toilet, an unsafe fireplace. We are professional people who pride ourself on our home and had only had to rent while we did ...
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What agent could do to change your mind?
Awful. Almost operating illegally from my experience.Attached Filesnbsp;
Comment on agent fees
dreadfulAttachments
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Sep 03,2014
Sep 03,2014
0
people found
this helpful
this helpful
What a completely frustrating two years at this property. This Stephen Christopher promised to sort out the council tax and utility bills and to be fair he did do the council tax. The utility bills were supposedly transferred but with no information as to who ...
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Sep 01,2014
Sep 01,2014
0
people found
this helpful
this helpful
Blundells, a trading arm of Countrywide Residential Lettings Ltd provided a ¢â‚¬Ëœfully managed property service' for us over the last 3 years, charging 10% of the rental for their services. We were led to believe that they would ensure our property (previously our home) was being well ...
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What agent could do to change your mind?
Our property managers should have been managing our property in accordance with the tenancy agreement. They should have ensured that 'the property was kept clean and well aired at all times'. When it clearly wasn't they should have informed us and given us chance to end the tenancy. I know we all have personal standards on cleanliness, but Blundells/Countrywide's tolerance of filth and grime is breathtaking. Perhaps sending our property managers on a refresher course to be able to spot the difference between a well maintained, and a neglected property, may help them to provide a better serviceAttached Filesnbsp;
Comment on agent fees
With the exception of rent collection we feel we paid ‚£69 a month for them to oversee theft, neglect and deterioration to our property over a 3 year period
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Aug 21,2014
Aug 21,2014
2
people found
this helpful
this helpful
I vacated the property on the 31st of July and the final check out was done on the same day. During check out I was advised that the property was immaculate and I should receive my deposit back within 7 working days. This came and went ...
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Aug 19,2014
Aug 19,2014
0
people found
this helpful
this helpful
Almost 8 weeks after moving out still not recieved our deposit back we have not recieved any calls from him he occasionally e-mails about once every 1-2 weeks. We have to continually ring him only to leave countless answerphone messages requesting call back which never happens. ...
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Comment on agent fees
We were charged ‚£125 for a 6 month extension to our contract where as most other agents we have dealt with charge ‚£50 also had to pay 6 mobths rent up front each term of tenancy as they wouldnt accept credit rating which was fine with new agents.
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Aug 10,2014
Aug 10,2014
3
people found
this helpful
this helpful
Well what can I say about the total incompetence of this agency and its staff. Not only do they never respond to emails or enquiries, they also try to pass the buck to anyone else.
I would not recommend using this Letting Agency to anyone ...
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Comment on agent fees
Im happy to pay fees if I can guarantee to receive the service that is offered
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Aug 05,2014
Aug 05,2014
0
people found
this helpful
this helpful
ZERO STAR RATING!! Please stay clear of this agency. I never post complaints but feel so passionately about this company I had to let other people know to make sure people steer well clear. Ask your prospective letting agent who they contract to manage the ...
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Jul 20,2014
Jul 20,2014
0
people found
this helpful
this helpful
If I could give -1 I would. After being convinced the apartment we were looking at was only available for a short period of time we have been left with nothing but problems. Spencer Countrywide lack of communication is appalling, we were given none of ...
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Comment on agent fees
A joke!
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Jul 20,2014
Jul 20,2014
0
people found
this helpful
this helpful
Back in 2006, I was on a joint tenancy with two others, under an AST with fixed term for one year.
On the eighth month, I put in a notice to leave the contract due to problems with my flatmates. There was this option to surrender ...
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Jul 14,2014
Jul 14,2014
5
people found
this helpful
this helpful
absolute jokes this company! we began renting our house in feb last year (2013) after agreeing to pick the keys up from the Allerton rd branch (way out of are way by the way) on the Friday we get a phone call when we where on ...
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Jul 14,2014
Jul 14,2014
1
people found
this helpful
this helpful
I'm not sure what the connection is between Frank Innes and Countrywide but between them they provide no service whatsover. Very quick to extract money from both me and the landlord - despite their promises they did not sort out utilities transfer or council tax ...
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Jun 03,2014
Jun 03,2014
0
people found
this helpful
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Have not to date had any response to my emails, the property was left with the carpets ruined from too much water and the smell of cats is awful
they were supposed to have had it proffessionally cleaned, and charged us for this on the ...
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What agent could do to change your mind?
‚£700.00 per monthAttached Filesnbsp;
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May 29,2014
May 29,2014
1
people found
this helpful
this helpful
Phone is rarely answered and when it is staff are dreadful.....My husband was actually told to be quiet as she was speaking! There had been several problems during tenancy regarding repairs, meaning my son who is a student was left in the worst of ...
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May 21,2014
May 21,2014
4
people found
this helpful
this helpful
Countrywide are nothing more than aggressive brutes! They didn't send service charge reminders to the property and when we didn't pay their charges, we would have done if asked, they got solicitors involved and added interest charges to our account. A simple 6 monthly service charge ...
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What agent could do to change your mind?
The agent could have accepted we had not received paperwork and dropped by the property or contacted us via our solicitors to request we called them to make payment before calling in lawyers.Attached Filesnbsp;
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May 13,2014
May 13,2014
1
people found
this helpful
this helpful
I want to take countrywide residential lettings to court, I want to close them down for good. They have ripped me off from my deposit which is still outstanding, they have not supplied a single service I have paid for and they have not replied ...
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What agent could do to change your mind?
reply to my calls, answer my call, be honest, help when it is needed, supply a maintenance service, give me a key to the back door when I ask for it. have a bit of respect, be nice.Attached Filesnbsp;
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Apr 24,2014
Apr 24,2014
0
people found
this helpful
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Steer well clear of Countrywide!
I requested repairs were undertaken at my property, which took over a year to remedy, some repairs done 4 times, and still not remedied! (Historic repairs still not fully completed)
Countrywide then refused to undertake further repairs retrospectively as an addendum ...
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What agent could do to change your mind?
They could have picked the phone up and had an adult conversation with me!Attached Filesnbsp;
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Apr 09,2014
Apr 09,2014
0
people found
this helpful
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How I wish i had read the reviews before I got involved with Countrywide! How do they stay in business one wonders? Simple - they screw tenants and offer appalling service in a market where the tenant has little choice or control over who manages ...
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What agent could do to change your mind?
Respond to calls and complaints. Be polite and efficient in dealing with queries.Attached Filesnbsp;
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Apr 07,2014
Apr 07,2014
3
people found
this helpful
this helpful
The worst agents ever, similar training to phones4u. Why they are so bad?
1- Will pass your details to millions of companies who will start to contact you to sell you there products including: landline, mobile, insurance, etc.
2- They transferred me to eon ...
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What agent could do to change your mind?
make sure that you read there contract line by line. be careful and avoid them unless really necessaryAttached Filesnbsp;
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Apr 02,2014
Apr 02,2014
0
people found
this helpful
this helpful
Absolutely terrible company do not use under any circumstance, while viewing the property we noticed that the paint from the bathroom ceiling was peeling, we were assured that this would be fixed before moving in (this has still not been touched 18 months later). Whenever we ...
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What agent could do to change your mind?
Treat your customers like human beings rather than simply cash cows. No matter how many times we have contacted your company regarding issues with the property we are simply told that it is not there problem.Attached Filesnbsp;
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Mar 18,2014
Mar 18,2014
0
people found
this helpful
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I have had countless problems with Countrywide. I am at my last ounce of patience now because I paid my rent 6 weeks ago for nearly £2000 and the landlord hasn't received a penny yet because Countrywide are incapable of sending me a tenancy agreement to sign. ...
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Mar 18, 2014
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You can report them to the property ombudsman. ...
Mar 04,2014
Mar 04,2014
1
people found
this helpful
this helpful
These people about ruined my life, I was very close to an emotional break down.
I moved into the property and at first everything seemed ok.
That soon changed. Until winter set, the windows were wooden and so old they were beginning to crumble. It ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
