0% lettings valuation accuracy
33% lettings fee satisfaction
Oct 22,2014
Oct 22,2014
2
people found
this helpful
this helpful
Used Abbotts/ countrywide as fully managed service for 3 properties. few minor issues initially ( missing statements, received other landlord statements....) should have known this was start of things to come. Managed service turns out to be glorified telephone answering facility where messages take several weeks (yes weeks) to be transferred, even when tenant reported a small leak.. Unable to resolve smallest tenant issue, even stating they didn't know what to do but offering to give me tenants phone number so I could resolve.
Checkout process non existent, inventory not used or referenced. Had to re inventory myself highlighting 30 plus items that could be seen without entering rooms.
Renewal contracts not issued correctly. Disputed impact of superstrike claiming no requirement to reissue protection docs when under separate letter they advised this needed to be done and imposed a 75% increase in deposit protection fee to cover admin.
Avoid at all cost.
Properties now managed by small local agent who know how to provide a service
Checkout process non existent, inventory not used or referenced. Had to re inventory myself highlighting 30 plus items that could be seen without entering rooms.
Renewal contracts not issued correctly. Disputed impact of superstrike claiming no requirement to reissue protection docs when under separate letter they advised this needed to be done and imposed a 75% increase in deposit protection fee to cover admin.
Avoid at all cost.
Properties now managed by small local agent who know how to provide a service
What agent could do to change your mind?
Provide service being charged forAttached Filesnbsp;
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Latest Reviews
11th Dec 2015
reviewed by 'Lisa'
19th Dec 2014
reviewed by 'Gaelle'
10th Sep 2014
reviewed by 'Ade'
Opening Hours
Address
Countrywide Residential Lettings
42 High Street
Esher,Esher
Greater London
KT10 9Q
01372 466110
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 33% | £1,375 | £3,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 2 | 1 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Dec 11,2015
Dec 11,2015
0
people found
this helpful
this helpful
Victoria was super helpful from beginning to end in all dealings leading to the rental property I now live in. She always let me know updates as things progressed, I didn't have to chase her up for things as most other agents I've dealt with ...
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Comment on agent fees
The only part I have been dissatisfied with are the fees which I believe to be extortionate. I have never paid such high fees and even had them reduced slightly after complaining. They are by far the highest fees I have ever paid or heard of.
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Dec 19,2014
Dec 19,2014
0
people found
this helpful
this helpful
Thanks to Donna Paraskeva, Liani Mannifield and Victoria Hanlon we have managed to find the perfect house for us to rent. I was impressed by their professionalism, reactivity and willingness to support us eventhough we were only potential tenants. Donna and Liani were very efficient ...
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Sep 10,2014
Sep 10,2014
1
people found
this helpful
this helpful
We started renting a property that before we even stepped foot in the place had a leaking roof, dodgy electrics in a toilet, an unsafe fireplace. We are professional people who pride ourself on our home and had only had to rent while we did ...
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What agent could do to change your mind?
Awful. Almost operating illegally from my experience.Attached Filesnbsp;
Comment on agent fees
dreadfulAttachments
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
