Oct 29,2019
Oct 29,2019
5
people found
this helpful
this helpful
RUDEST AND INCOMPETENT MANAGEMENT COMPANY EVER
My Husband and I are tenants of a property which, since moving in in May 2019, we have had serious issues trying to get this management company to deal with our various significant problems. i.e. w.c.'s, heating, leaks etc. They were/are not trivial.
We have had a leaking guttering right over the front door step which makes it slippery and I fell over on it, hurting myself. Plus the Conservatory roof is leaking.
I have frail/disabled family members who it would cause terrible damage to if they were to fall over. I spoke to the management company and this is the third week that nothing has been done! Hence my call this morning.
I have emailed, phoned and used their portal to report these issues. Nothing! To add insult to injury, their attitude seems to be that I am in the wrong chasing them. I have just come off the phone from someone who was downright rude. I have just finished a conversation with him saying why do you need to know what my position in the company is, it's not relevant as well as raising his voice. The reason I asked was because I wanted to know whether he was in a more senior position than the others in his office so that, perhaps, things would finally get done.
I know that our Landlord has given them authority to attend to all of our issues as his friend gardens for us, so we get messages through to the Landlord through him. It is not the Landlord but the management company not doing what the Landlord is paying them to do. Which they are clearly NOT doing. I would never, ever recommend them.
Several of the staff that I have spoken to are exactly the same. They are inept and, obviously, are understaffed without any clue as to how to deal with their Clients.
My Husband and I are tenants of a property which, since moving in in May 2019, we have had serious issues trying to get this management company to deal with our various significant problems. i.e. w.c.'s, heating, leaks etc. They were/are not trivial.
We have had a leaking guttering right over the front door step which makes it slippery and I fell over on it, hurting myself. Plus the Conservatory roof is leaking.
I have frail/disabled family members who it would cause terrible damage to if they were to fall over. I spoke to the management company and this is the third week that nothing has been done! Hence my call this morning.
I have emailed, phoned and used their portal to report these issues. Nothing! To add insult to injury, their attitude seems to be that I am in the wrong chasing them. I have just come off the phone from someone who was downright rude. I have just finished a conversation with him saying why do you need to know what my position in the company is, it's not relevant as well as raising his voice. The reason I asked was because I wanted to know whether he was in a more senior position than the others in his office so that, perhaps, things would finally get done.
I know that our Landlord has given them authority to attend to all of our issues as his friend gardens for us, so we get messages through to the Landlord through him. It is not the Landlord but the management company not doing what the Landlord is paying them to do. Which they are clearly NOT doing. I would never, ever recommend them.
Several of the staff that I have spoken to are exactly the same. They are inept and, obviously, are understaffed without any clue as to how to deal with their Clients.
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Latest Reviews
29th Oct 2019
reviewed by 'sandie'
Opening Hours
Address
Countrywide Residential Lettings
115/118 Commercial Road
Swindon
Wiltshire
SN1 5PL
01793 882121
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0 | 1 |
Areas covered
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- Block Management
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- Conveyancing
- Mortgage Advice
- Home Builder
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Oct 29,2019
Oct 29,2019
5
people found
this helpful
this helpful
RUDEST AND INCOMPETENT MANAGEMENT COMPANY EVER
My Husband and I are tenants of a property which, since moving in in May 2019, we have had serious issues trying to get this management company to deal with our various significant problems. i.e. w.c.'s, heating, ...
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read full review
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May 21,2014
May 21,2014
4
people found
this helpful
this helpful
Countrywide are nothing more than aggressive brutes! They didn't send service charge reminders to the property and when we didn't pay their charges, we would have done if asked, they got solicitors involved and added interest charges to our account. A simple 6 monthly service charge ...
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What agent could do to change your mind?
The agent could have accepted we had not received paperwork and dropped by the property or contacted us via our solicitors to request we called them to make payment before calling in lawyers.Attached Filesnbsp;
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
