0% lettings valuation accuracy
33% lettings fee satisfaction
May 23,2019
May 23,2019
4
people found
this helpful
this helpful
I had to fix many issues in the rental myself as the agent was never bothered to chase up original snagging issues. Including a working shower head, front door not locking and the toilet not actually being attached to anything. Last winter it snowed and the boiler broke down in the evening, the agent refused to send out an emergency plumber. The landlords brother came over a couple of times and pretend he knew what he was doing.
When it came to giving the property back I handed the place back cleaner than what I had received it, gifted lamp shades and the issues I'd repaired. Despite this being backed up in the two reports the greedy landlord insisted on taking £150 out of my deposit for cleaning. I was gobsmacked and tried to get countrywide to contest it verbally with the landlord. This took so long and they slowed the process down I assume in order for me to just bend over and take the charges. The deposit protection scheme is a nonsense through this company as they know you won't bother going through the propper contest procedure for the matter of £150 (conveniently a very round number) as it can take 9 days. My deposit was nearly £1000 and I needed it back. Despite absorbing the charges it still took a month from my check out date to get it back, with constant chasing via email and telephone. No urgency within countrywide and they look after the landlords NOT the Tennant's.
The ironic thing was I was a neighbour to the landlord and paid my rent on time every month and still got this treatment. Leaves a very bitter taste.
When it came to giving the property back I handed the place back cleaner than what I had received it, gifted lamp shades and the issues I'd repaired. Despite this being backed up in the two reports the greedy landlord insisted on taking £150 out of my deposit for cleaning. I was gobsmacked and tried to get countrywide to contest it verbally with the landlord. This took so long and they slowed the process down I assume in order for me to just bend over and take the charges. The deposit protection scheme is a nonsense through this company as they know you won't bother going through the propper contest procedure for the matter of £150 (conveniently a very round number) as it can take 9 days. My deposit was nearly £1000 and I needed it back. Despite absorbing the charges it still took a month from my check out date to get it back, with constant chasing via email and telephone. No urgency within countrywide and they look after the landlords NOT the Tennant's.
The ironic thing was I was a neighbour to the landlord and paid my rent on time every month and still got this treatment. Leaves a very bitter taste.
Comment on agent fees
Classic extortion for a tenant.
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Latest Reviews
11th Dec 2015
reviewed by 'Lisa'
19th Dec 2014
reviewed by 'Gaelle'
10th Sep 2014
reviewed by 'Ade'
Opening Hours
Address
Countrywide Residential Lettings
42 High Street
Esher,Esher
Greater London
KT10 9Q
01372 466110
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 33% | £1,375 | £3,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 2 | 1 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Dec 11,2015
Dec 11,2015
0
people found
this helpful
this helpful
Victoria was super helpful from beginning to end in all dealings leading to the rental property I now live in. She always let me know updates as things progressed, I didn't have to chase her up for things as most other agents I've dealt with ...
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Comment on agent fees
The only part I have been dissatisfied with are the fees which I believe to be extortionate. I have never paid such high fees and even had them reduced slightly after complaining. They are by far the highest fees I have ever paid or heard of.
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Dec 19,2014
Dec 19,2014
0
people found
this helpful
this helpful
Thanks to Donna Paraskeva, Liani Mannifield and Victoria Hanlon we have managed to find the perfect house for us to rent. I was impressed by their professionalism, reactivity and willingness to support us eventhough we were only potential tenants. Donna and Liani were very efficient ...
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Sep 10,2014
Sep 10,2014
1
people found
this helpful
this helpful
We started renting a property that before we even stepped foot in the place had a leaking roof, dodgy electrics in a toilet, an unsafe fireplace. We are professional people who pride ourself on our home and had only had to rent while we did ...
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What agent could do to change your mind?
Awful. Almost operating illegally from my experience.Attached Filesnbsp;
Comment on agent fees
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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