Ross & Liddell

Absolutely hopeless company. Their recent change from property managers to centralised repair teams has compounded the already rubbish service to a new low level. Outstanding issues and questions on energy savings, repairs, garden maintenance and billing concerns go unanswered. emails ... Read Full Review

Absolutely shocking customer service with no interest in solving issue. What could have been a simple fix 7 months ago is now a far larger problem which will no doubt be ... Read Full Review

When I have a problem and contact Gemma, I have found her to be responsive and understanding. Lynda ... Read Full Review

dreadful factors! If I could give zero stars I would. Known as Rob & Fiddle! Their bills make it almost not worth renting out any property. Overpriced repairs, Overpriced insurance & dont get me started on the close lighting charges! They charge more than most 3 bed roomed houses ... Read Full Review

Amazing Landlord? , couldn't ask for more, understanding and very obliging when it comes to home repairs and overall communication In regards to any rental ... Read Full Review

Without question the laziest most incompetent bunch of lying individuals you could ever have the misfortune of dealing with. Were it possible to award 0-stars I would. My only piece of advice if you are unfortunate enough to live on a development cursed by their presence is to GET A RESIDENTS ... Read Full Review

Ross and Liddell started as my factors while I was living in the property, and when I needed to move out and start renting they were the obvious choice as property managers. They have been looking after me for over 10 years at this point and I have never had an issue they haven't been able to ... Read Full Review

Ross & Liddell on the fiddle! The worst factor you could ever ask for! They Virtually extorted money from me & neglected to repair & maintain the communal close in my flat. I can’t emphasise how much anxiety & stress I’ve had dealing with ... Read Full Review

An absolutely atrocious company. £60 per month but what for?? You call them to assist in resolving an issue and continue to charge you extra. But to get the issue solved/fixed you have to go through hours of calls with dreadful customer service along with an unwillingness to help. It ... Read Full Review

Excellent service with courteous and efficient staff.They have been letting my property for years and during that time they have been wonderful and a pleasure to deal ... Read Full Review

Beware underhand tactics! Ross and Liddell are the factors at our new build estate. We had received a first reminder for payment of fees owed. Having paid in full on 25/6, imagine my surprise when I am notified that we have been charged a late payment fee. I contacted our property manager, Peter ... Read Full Review

TERRIBLE COMPANY. customer service is the worst i have ever dealt with. over charge every year for abysmal service. STAY WELL CLEAR OF THIS COMPANY ... Read Full Review

Utter scum. Theaving, lazy, rude. They are vultures. £700 paid out in June. Just got another bill through for £250 in November. They clean the stairwells and send a guy round once every 3 months or so to flail a chainsaw at our bushes leaving them in a worse state than before. ... Read Full Review

As tenants, we were very happy with the friendly and professional service we received from Ross and Liddell. Any time we had an issue with the flat or wanted something fixed it was dealt with straight away, no fuss at all. Everything from the start of our tenancy agreement to completion and deposit ... Read Full Review

Don't even deserve one star absolute con artists! Charge a ridiculous amount of money for doing god knows what. If you miss a payment instead of contacting you by phone or email they send a letter which if you rent your flat out you don't have access too. They don't inform you by ... Read Full Review

Never use this factor company. They charge too much money for a terrible service. Multiple people in our building have brought them to court for inflated bills and bad maintenance services. This company should not be in business, they are ... Read Full Review

charging admin penalties when we are in lockdown - nice way to increase their cash flow not impressed very pc notices on website but in reality pay us what we want or we will charge even ... Read Full Review

I was very pleased with their services. Ann and Clear were absolutely amazing by helping me with my inspection before leaving the flat. Fiona helped me greatly to solve many problems I faced while I was living in the property. Everyone was friendly and understanding. Recommend it !!! (Clear 5 ... Read Full Review

I have never dealt with such an incompetent bunch of people in my life. We've had numerous 'Account Managers' over the 3 years we've lived here and not once have any of them bothered to call back when we have left legitimate queries. They could not be less interested in ... Read Full Review

How dare your Finance Director call me and suggest that I am somehow in the wrong over your "misplaced not lost" keys!! Arrogance is ... Read Full Review