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Ross & Liddell

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Properties for Sale
Properties to Rent

“ Very poor service... ”

May 18,2018
Minithumbdown
By: 'Promenade'
May 18,2018
0 people found
this helpful
the only positive thing they have and the papers quality of the invoices that they send!! I waited 5 months to change a light bulb, and from 3 aspect to fix a moisture problem coming from outside!...
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“ Help... ”

May 03,2018
Minithumbdown
By: 'No'
May 03,2018
3 people found
this helpful
I have had tenants in my flat for 6 years, and wonderful and patient tenants. Since spring 2017 my tenants reported leaks in the roof, I contacted the agent and a year later it only got worse. Water pouring in wrecking my tenants flat, only until I ...
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Comment on agent fees
Bad
Was this helpful? Yes

“ Professional, considerate staff... ”

May 01,2018
Minithumbup
By: 'Shana'
May 01,2018
1 people found
this helpful
I am writing this review after having a property for rent with Ross and Liddell for the past 18 months. I have had the pleasure of dealing with nearly all of the staff and have found them to be professional, considerate, respectful, and willing to answer ...
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By: ann mcmaster
May 01, 2018
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thank you for your very kind review I hope your son enjoys his new home and if we can be of any help in the future it would be a pleasure ...

“ Landlord service... ”

Apr 27,2018
Minithumbdown
By: 'Bowman'
Apr 27,2018
1 people found
this helpful
I have used Ross & Liddell Lettings for a number of years. I have always found the service to be professional, consistent and of a high standard. All the staff are excellent and a pleasure to deal with. It is a very well run agency ...
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By: ann Mcmaster
May 01, 2018
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Thank you very much Stephen for such a lovely review. We really appreciate it. ... ...

“ Quality Service from day 1... ”

Apr 19,2018
Minithumbup
By: 'Kirsty Fridge'
Apr 19,2018
2 people found
this helpful
I started to look around for properties in the muirend and clarkston area Just relocated back from Birmingham and Dubai so had no idea where to start looking Well, said my sis, register with all the agencies in shawlands as a start Honestly, everyone was ...
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Comment on agent fees
All great - no compaints
Was this helpful? Yes
By: Ann McMaster
Apr 19, 2018
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Thank you for the kind words Mike it was our pleasure, we are always happy to help should you need our services in the future. Good luck in your new home. ...

“ Waste of money... ”

Apr 08,2018
Minithumbdown
By: 'Sebastian'
Apr 08,2018
5 people found
this helpful
It has been just over a year since I own a flat in the building that is managed by Ross & Liddell Ltd. So far, they[Ross & Liddell Ltd] forced me to give them almost £2000 for "managing the property" - but in ...
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Mar 14,2018
Minithumbup
By: 'Paul Boyce'
Mar 14,2018
2 people found
this helpful
The team at Ross & Liddell has provided me an excellent service for almost 10 years. My property was rented out and managed by Ann McMaster and Jenna Shearer and the rest of the team. They handled all the work of finding tenants and moving them ...
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Comment on agent fees
Fees reasonable and competitive for the service provided.
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By: Ann Mcmaster
Apr 10, 2018
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Thank you Paul for your very kind review. If you ever need our assistance in the future please don't hesitate to make contact. ...
Oct 24,2017
Minithumbdown
By: 'GH'
Oct 24,2017
5 people found
this helpful
Complete scam merchants. Only lived in a property for 24 months, all paid by monthly durect debit. When I sold and moved hit wit a bill of £160. Despite the annual charge being £90 !! Inexpicable behaviour and no coherent explanation given. You must have no shame ...
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Comment on agent fees
Plucked out of thin air
Was this helpful? Yes
Jun 05,2017
Minithumbdown
By: 'Sg26'
Jun 05,2017
9 people found
this helpful
I rarely leave poor reviews however i don't think it's any coincidence that this company has a 1 star from everybody....been paying them over 1000 a year for the past few years and I've caught them several times charging for repairs that they haven't carried out ...
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By: Duncan Mcphee
Nov 07, 2017
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1. Reported to Ross and Liddell and young kids kicking footballs in the area and during which, damaged the fence. Gave them the address etc, told them what happened and I still got a bill. 1. Paying for uplifts for household goods, dumped by people renting. Mattresses, beds, sofa's furniture all being dumped by other residents and I still get a dam bills. 3. Fitted a new buzzer system that doesn't work. 4. Repaired a wall, which had at least a 2ft hole in it under a window in a common ...
Mar 10,2017
Minithumbdown
By: 'Quality Control'
Mar 10,2017
3 people found
this helpful
I had an appointment to view a flat to rent in West End of Glasgow. I arrived at 12.10 and parked in the carpark. At 12.25 I went to the front of the building and waited, no one turned up and I could not gain access due ...
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Feb 15,2017
Minithumbdown
By: 'simon'
Feb 15,2017
6 people found
this helpful
As a landlord I would strongly advise anyone considering a property as a buy to let source of investment not to touch anything that is factored by these crooks! They arent nicknamed Robb & Fiddle for nothing! I own 2 properties in Helensburgh that they factor &...
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Comment on agent fees
Fees are reasonable but they sting you with insurance & constant search for unnecessary repairs
Was this helpful? Yes
Jan 23,2017
Minithumbdown
By: 'Buccleuch Street'
Jan 23,2017
5 people found
this helpful
I am not sure that anyone could provide a positive review of this company. As the property factor in our building for the past three years we have found the Management to be totally lacking, in part due to the Property managers assigned to the ...
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Comment on agent fees
The fees are exceptionally poor given the service being provided
Was this helpful? Yes
Jun 07,2016
Minithumbdown
By: 'Avoid!'
Jun 07,2016
9 people found
this helpful
I wouldn't recommend Ross and Liddell as a letting agency, Arrogant people who speak to tenants like they are something they have just stepped on, I received no notice of any visit scheduled then two big men turn up hammering on my front door for ...
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Jun 06,2016
Minithumbup
By: 'nawaz'
Jun 06,2016
9 people found
this helpful
absolutely terrible service we are still waiting more than 3 months to get the ground floor area of the close painted, looking at the moment for other RELIABLE property management companies for better service....
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Comment on agent fees
bad
Was this helpful? Yes
Apr 03,2015
Minithumbdown
By: 'Aamer'
Apr 03,2015
12 people found
this helpful
This company sends us bills all the time without any serious discussion and even if I refuse the work they force it on and threaten me to pay the bills...
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Jan 20,2015
Minithumbdown
By: 'tracy'
Jan 20,2015
10 people found
this helpful
Been a model tenant for 4 years with these guys. My daughter and I were left without heating or hot water for a full day, I called them first thing that morning to be told they would contact the plumber right away only to wait in ...
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Dec 16,2014
Minithumbdown
By: 'James Young'
Dec 16,2014
11 people found
this helpful
Ross & Liddell are criminals. They will take your money and do nothing, if you object to paying them for doing nothing they will take you to court. I cannot emphasise enough that they should be avoided at all costs....
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What agent could do to change your mind?
their job
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Was this helpful? Yes
Dec 12,2014
Minithumbdown
By: 'AyrMiles'
Dec 12,2014
11 people found
this helpful
Unresponsive, opaque with costs and completely unable to maintain trust with the owners of the building. They were dismissed as factors of the building and my perception was that they were as unpleasant, inconsiderate and obstructive to the handover process as they could be....
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Was this helpful? Yes
Dec 08,2014
Minithumbdown
By: 'Glasgow West End'
Dec 08,2014
6 people found
this helpful
Emails ignored, phone calls not returned. Issues of common concern raised by tenants initially ignored on grounds they are not the landlords and when we as landlords raised the same issues in September they are still unresolved in December. The only thing this factor is ...
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What agent could do to change your mind?
Provide some semblance of service.
Attached Files
Was this helpful? Yes
Aug 10,2014
Minithumbdown
By: 'Wallevilla'
Aug 10,2014
8 people found
this helpful
As an international real estate investor, I have dealt with managers and factors of various standards in Europe, USA and Asia. I have had this property and this factor for 3 years now, and it is amazing to see how consistent their incompetence and laziness is. ...
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What agent could do to change your mind?
The factor needs to remove present employees and employ competent people and then establish and implement a simple quality management system with objectives, vision and mission where the customer satisfaction is the main objective. (A 180 degree turnaround from present situation.)
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Was this helpful? Yes
Jul 22,2014
Minithumbdown
By: 'Jim Barrie'
Jul 22,2014
9 people found
this helpful
Unfortunately 1 star was the least I could give Ross and Liddle. My advise before I start is simple if Ross and Liddle are involved do not buy or rent the property. I purchased my flat outright, paid all my bills to the factor on time ...
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May 12,2014
Minithumbdown
By: 'Ronnie King'
May 12,2014
9 people found
this helpful
After seaking clarification on items included in the \'Statement of Account\' one agent informed me that third party insurance was only if you lived in a flat, I live in a four bedroom home,the other that all tennants had to have insurance. I ...
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Was this helpful? Yes
Apr 10,2014
Minithumbdown
By: 'Brown'
Apr 10,2014
6 people found
this helpful
I do pay them for "service" and what a service it is?! Unfortunately, I cannot do anything about it even I tried so many times!...
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Mar 18,2014
Minithumbdown
By: 'Agnestha'
Mar 18,2014
11 people found
this helpful
Moved here and was sent bill by R&L factors. Well over what was stated when buying property said; £33 per month which included Building insurance. I did not set up a direct debit but they told me it would be £70 a month????? ...
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Feb 14,2014
Minithumbdown
By: 'lynne'
Feb 14,2014
8 people found
this helpful
Horrible - they treat us owners like idiots, and never admit to being wrong, and bill us for the privilege, we are working to get rid of them....
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By: Lucy
Mar 27, 2014
View all comments (1)
Hi, If you are still having problems with your factor. I would like to introduce a new factor based in Glasgow but covering UK wide residential and commercial properties. We are Blythswood Property Management we have over 35 years experience within property and all surveyors are fully RICS qualified. You would be assigned a direct contact and have a direct line to this person for any queries or problems that you may have. We would happily meet with any unhappy residents to discuss how we coul ...
Dec 31,2013
Minithumbdown
By: 'Unknown'
Dec 31,2013
2 people found
this helpful
Purely rubbish service.Absolutely pack of lies lazy c****s sitting on their a****s useless.doing nothing making false excuses.dont know how to speak i dont know how they survive.very disrespectful disgraceful not recommend at all.purely hated dem....
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What agent could do to change your mind?
No not at all
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Was this helpful? Yes
Dec 09,2013
Minithumbdown
By: 'maddog'
Dec 09,2013
2 people found
this helpful
We have discovered Japanese knotweed in our property and it was one of the residents that told us. Their inability to deal with the matter resulted in his flat sale falling through. We are still waiting for a letter or plan from Ross and liddell ...
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What agent could do to change your mind?
Deal with the problem and put a plan in place
Attached Files
Was this helpful? Yes
Oct 09,2013
Minithumbdown
By: 'desperate'
Oct 09,2013
8 people found
this helpful
Absolutely useless - ignore all the constructive advices from the proprietors, all they\'re willing to do is spending money(a lot) on passive fire fighting fixes (above market rate) without any concern about the cost to the owners. Sign all kinds of uneconomical maintainance ...
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What agent could do to change your mind?
Completely change their attitude about the managing factor job and start to think on behalf of the customers.
Attached Files
Was this helpful? Yes
Aug 15,2013
Minithumbdown
By: 'Fergie'
Aug 15,2013
6 people found
this helpful
Had cause to raise issue and found his manner appalling. No customer service skills whatsoever - actually quite offensive. Moved house only to find he is the same factor agent for this area too. Have sent three emails regarding issues since and have been systematically ...
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What agent could do to change your mind?
In the instance of the first address, the agent, upon realising I was unhappy and found him unprofessional should have referred me to his manager instead of ignoring me. No-one at all has responded to any of my emails since I moved to my new address. A basic response or acknowledgement would have sufficed!
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Was this helpful? Yes
Aug 02,2013
Minithumbdown
By: 'sum-bur'
Aug 02,2013
10 people found
this helpful
Absolutely disgraceful!!!, a useless billing system, no one, and I mean no one, including accountants can make head nor tale of the bills they send, we believe they rely on this to incorporate hidden charges, not relating to our properties. There are many terrible incidents ...
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What agent could do to change your mind?
Listened to us, been helpfull and not conned us!
Attached Files
Was this helpful? Yes



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Agent Fees

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Last updated at 2:27 PM 02/07/2018 by allAgents

Complaints Procedure

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Last updated at 2:27 PM 02/07/2018 by allAgents

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