Ross & Liddell
1.5/5, 44 reviews
11% recommended
25% lettings valuation accuracy
45% lettings fee satisfaction
No company information
1-2-Let | Free instant Valuation

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 25% 45% £350 £875
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2 4 3 8 0 0 0 0 0 27
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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“COWBOYS...”

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Jan 12,2021
Minithumbdown
By: 'ZoeK'
Jan 12,2021
0 people found
this helpful
Don't even deserve one star absolute con artists! Charge a ridiculous amount of money for doing god knows what. If you miss a payment instead of contacting you by phone or email they send a letter which if you rent your flat out you don't ...
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“Never use this factor company. They charge to......”

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Dec 15,2020
Minithumbdown
By: 'John'
Dec 15,2020
0 people found
this helpful
Never use this factor company. They charge too much money for a terrible service. Multiple people in our building have brought them to court for inflated bills and bad maintenance services. This company should not be in business, they are fraudsters....
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“charging admin penalties when we are in lockd......”

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Jun 16,2020
Minithumbdown
By: 'alan'
Jun 16,2020
6 people found
this helpful
charging admin penalties when we are in lockdown - nice way to increase their cash flow not impressed very pc notices on website but in reality pay us what we want or we will charge even more...
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“I was very pleased with their services. Ann a......”

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Feb 03,2020
Minithumbup
By: 'Tiffany'
Feb 03,2020
2 people found
this helpful
I was very pleased with their services. Ann and Clear were absolutely amazing by helping me with my inspection before leaving the flat. Fiona helped me greatly to solve many problems I faced while I was living in the property. Everyone was friendly and understanding. ...
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“I have never dealt with such an incompetent b......”

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Jan 28,2020
Minithumbdown
By: 'Kirsty'
Jan 28,2020
5 people found
this helpful
I have never dealt with such an incompetent bunch of people in my life. We've had numerous 'Account Managers' over the 3 years we've lived here and not once have any of them bothered to call back when we have left legitimate queries. They could not ...
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Was this helpful? Yes

“ARROGANCE...”

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May 22,2019
Minithumbdown
By: 'Nick'
May 22,2019
3 people found
this helpful
How dare your Finance Director call me and suggest that I am somehow in the wrong over your "misplaced not lost" keys!! Arrogance is appalling....
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Comment on agent fees
Not sure
Was this helpful? Yes

“Avoid .....simple really just avoid...”

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May 01,2019
Minithumbdown
By: 'MrRex'
May 01,2019
5 people found
this helpful
There really isn't anything good to say about these people. If you want to make good money easily ....set up as a factor. You can basically be as shoddy as you like, do the bare minimum and unless there's a residents committee you're accountable to ...
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Comment on agent fees
Offensive given what they say they do and actually don't
Was this helpful? Yes
By: Wilson
May 21, 2019
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R and L factor our estate. They have been robbing us for years. Be good for estates to get together and fight them ...

“Joke...”

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Dec 10,2018
Minithumbdown
By: 'Dontuserossandliddell'
Dec 10,2018
9 people found
this helpful
Ross and Liddell factor where I stay. They rob us blind of £120 a year per house for approximately 35 houses to cut an area of grass that would cost approximately three pounds of petrol to do so. They do nothing else for the area at all. ...
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Comment on agent fees
Horrendous
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“Cant believe thes ejokers are ALLOWED to work with the public!...”

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Aug 27,2018
Minithumbdown
By: 'ianay'
Aug 27,2018
9 people found
this helpful
I will never go near a property which is factored by these expensive incompetent, lazy, good for nothings.. All I wabted was a quote, it took me 3 years of asking, with around 50 phone calls and every time a promise was ade to call me back. ...
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Comment on agent fees
WAAAAY to expensive for what they do
Was this helpful? Yes

“Very poor service...”

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May 18,2018
Minithumbdown
By: 'Promenade'
May 18,2018
4 people found
this helpful
the only positive thing they have and the papers quality of the invoices that they send!! I waited 5 months to change a light bulb, and from 3 aspect to fix a moisture problem coming from outside!...
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“Help...”

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May 03,2018
Minithumbdown
By: 'No'
May 03,2018
10 people found
this helpful
I have had tenants in my flat for 6 years, and wonderful and patient tenants. Since spring 2017 my tenants reported leaks in the roof, I contacted the agent and a year later it only got worse. Water pouring in wrecking my tenants flat, only until I ...
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Comment on agent fees
Bad
Was this helpful? Yes

“Professional, considerate staff...”

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May 01,2018
Minithumbup
By: 'Shana'
May 01,2018
2 people found
this helpful
I am writing this review after having a property for rent with Ross and Liddell for the past 18 months. I have had the pleasure of dealing with nearly all of the staff and have found them to be professional, considerate, respectful, and willing to answer ...
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Was this helpful? Yes
By: ann mcmaster
May 01, 2018
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thank you for your very kind review I hope your son enjoys his new home and if we can be of any help in the future it would be a pleasure ...

“Landlord service...”

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Apr 27,2018
Minithumbdown
By: 'Bowman'
Apr 27,2018
2 people found
this helpful
I have used Ross & Liddell Lettings for a number of years. I have always found the service to be professional, consistent and of a high standard. All the staff are excellent and a pleasure to deal with. It is a very well run agency and ...
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By: ann Mcmaster
May 01, 2018
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Thank you very much Stephen for such a lovely review. We really appreciate it. ... ...

“Quality Service from day 1...”

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Apr 19,2018
Minithumbup
By: 'Kirsty'
Apr 19,2018
2 people found
this helpful
I started to look around for properties in the muirend and clarkston area Just relocated back from Birmingham and Dubai so had no idea where to start looking Well, said my sis, register with all the agencies in shawlands as a start Honestly, everyone was ...
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Comment on agent fees
All great - no compaints
Was this helpful? Yes
By: Ann McMaster
Apr 19, 2018
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Thank you for the kind words Mike it was our pleasure, we are always happy to help should you need our services in the future. Good luck in your new home. ...

“Waste of money...”

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Apr 08,2018
Minithumbdown
By: 'Sebastian'
Apr 08,2018
12 people found
this helpful
It has been just over a year since I own a flat in the building that is managed by Ross & Liddell Ltd. So far, they[Ross & Liddell Ltd] forced me to give them almost £2000 for "managing the property" - but in reality all for nothing. ...
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“The team at Ross & Liddell has provided me an excellent ......”

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Mar 14,2018
Minithumbup
By: 'Paul'
Mar 14,2018
2 people found
this helpful
The team at Ross & Liddell has provided me an excellent service for almost 10 years. My property was rented out and managed by Ann McMaster and Jenna Shearer and the rest of the team. They handled all the work of finding tenants and moving them in, ...
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Comment on agent fees
Fees reasonable and competitive for the service provided.
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By: Ann Mcmaster
Apr 10, 2018
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Thank you Paul for your very kind review. If you ever need our assistance in the future please don't hesitate to make contact. ...

“Complete scam merchants. Only lived in a property for 24 months, ......”

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Oct 24,2017
Minithumbdown
By: 'GH'
Oct 24,2017
9 people found
this helpful
Complete scam merchants. Only lived in a property for 24 months, all paid by monthly durect debit. When I sold and moved hit wit a bill of £160. Despite the annual charge being £90 !! Inexpicable behaviour and no coherent explanation given. You must have no shame to work ...
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Comment on agent fees
Plucked out of thin air
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“I rarely leave poor reviews however i don't think it's ......”

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Jun 05,2017
Minithumbdown
By: 'Sg26'
Jun 05,2017
13 people found
this helpful
I rarely leave poor reviews however i don't think it's any coincidence that this company has a 1 star from everybody....been paying them over 1000 a year for the past few years and I've caught them several times charging for repairs that they haven't carried out ...
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By: Duncan Mcphee
Nov 07, 2017
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1. Reported to Ross and Liddell and young kids kicking footballs in the area and during which, damaged the fence. Gave them the address etc, told them what happened and I still got a bill. 1. Paying for uplifts for household goods, dumped by people renting. Mattresses, beds, sofa's furniture all being dumped by other residents and I still get a dam bills. 3. Fitted a new buzzer system that doesn't work. 4. Repaired a wall, which had at least a 2ft hole in it under a window in a common ...

“I had an appointment to view a flat to rent ......”

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Mar 10,2017
Minithumbdown
By: 'Quality'
Mar 10,2017
5 people found
this helpful
I had an appointment to view a flat to rent in West End of Glasgow. I arrived at 12.10 and parked in the carpark. At 12.25 I went to the front of the building and waited, no one turned up and I could not gain access due ...
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“As a landlord I would strongly advise anyone considering a ......”

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Feb 15,2017
Minithumbdown
By: 'simon'
Feb 15,2017
10 people found
this helpful
As a landlord I would strongly advise anyone considering a property as a buy to let source of investment not to touch anything that is factored by these crooks! They arent nicknamed Robb & Fiddle for nothing! I own 2 properties in Helensburgh that they factor & I ...
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Comment on agent fees
Fees are reasonable but they sting you with insurance & constant search for unnecessary repairs
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“I am not sure that anyone could provide a positive ......”

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Jan 23,2017
Minithumbdown
By: 'Buccleuch'
Jan 23,2017
6 people found
this helpful
I am not sure that anyone could provide a positive review of this company. As the property factor in our building for the past three years we have found the Management to be totally lacking, in part due to the Property managers assigned to the ...
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Comment on agent fees
The fees are exceptionally poor given the service being provided
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“I wouldn't recommend Ross and Liddell as a letting agency, ......”

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Jun 07,2016
Minithumbdown
By: 'Avoid!'
Jun 07,2016
9 people found
this helpful
I wouldn't recommend Ross and Liddell as a letting agency, Arrogant people who speak to tenants like they are something they have just stepped on, I received no notice of any visit scheduled then two big men turn up hammering on my front door for ...
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“absolutely terrible service we are still waiting more than 3 months ......”

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Jun 06,2016
Minithumbup
By: 'nawaz'
Jun 06,2016
10 people found
this helpful
absolutely terrible service we are still waiting more than 3 months to get the ground floor area of the close painted, looking at the moment for other RELIABLE property management companies for better service....
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Comment on agent fees
bad
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“This company sends us bills all the time without any ......”

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Apr 03,2015
Minithumbdown
By: 'Aamer'
Apr 03,2015
13 people found
this helpful
This company sends us bills all the time without any serious discussion and even if I refuse the work they force it on and threaten me to pay the bills...
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“Been a model tenant for 4 years with these guys. My ......”

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Jan 20,2015
Minithumbdown
By: 'tracy'
Jan 20,2015
11 people found
this helpful
Been a model tenant for 4 years with these guys. My daughter and I were left without heating or hot water for a full day, I called them first thing that morning to be told they would contact the plumber right away only to wait in ...
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“Ross & Liddell are criminals. They will take your money and ......”

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Dec 16,2014
Minithumbdown
By: 'James'
Dec 16,2014
12 people found
this helpful
Ross & Liddell are criminals. They will take your money and do nothing, if you object to paying them for doing nothing they will take you to court. I cannot emphasise enough that they should be avoided at all costs....
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What agent could do to change your mind?
their job
Attached Filesnbsp;
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“Unresponsive, opaque with costs and completely unable to maintain trust ......”

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Dec 12,2014
Minithumbdown
By: 'AyrMiles'
Dec 12,2014
13 people found
this helpful
Unresponsive, opaque with costs and completely unable to maintain trust with the owners of the building. They were dismissed as factors of the building and my perception was that they were as unpleasant, inconsiderate and obstructive to the handover process as they could be....
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“Emails ignored, phone calls not returned. Issues of common concern ......”

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Dec 08,2014
Minithumbdown
By: 'Glasgow'
Dec 08,2014
7 people found
this helpful
Emails ignored, phone calls not returned. Issues of common concern raised by tenants initially ignored on grounds they are not the landlords and when we as landlords raised the same issues in September they are still unresolved in December. The only thing this factor is ...
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What agent could do to change your mind?
Provide some semblance of service.
Attached Filesnbsp;
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“As an international real estate investor, I have dealt with ......”

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Aug 10,2014
Minithumbdown
By: 'Wallevilla'
Aug 10,2014
10 people found
this helpful
As an international real estate investor, I have dealt with managers and factors of various standards in Europe, USA and Asia. I have had this property and this factor for 3 years now, and it is amazing to see how consistent their incompetence and laziness is. ...
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What agent could do to change your mind?
The factor needs to remove present employees and employ competent people and then establish and implement a simple quality management system with objectives, vision and mission where the customer satisfaction is the main objective. (A 180 degree turnaround from present situation.)
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“Unfortunately 1 star was the least I could give Ross and ......”

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Jul 22,2014
Minithumbdown
By: 'Jim'
Jul 22,2014
10 people found
this helpful
Unfortunately 1 star was the least I could give Ross and Liddle. My advise before I start is simple if Ross and Liddle are involved do not buy or rent the property. I purchased my flat outright, paid all my bills to the factor on time ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 2:27 PM 02/07/2018 by allAgents

Awards won by Ross & Liddell

Individual Branch Awards

Glasgow, G11


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